{
 "note": "GENERATED by src/build_series.py from the committed report text -- do not hand-edit. Every value is the agency's own reported figure, not an independent finding. `assessment` is deliberately absent: the green/yellow/red verdict is a coloured graphic that does not survive text extraction, and reconstructing it from actual-vs-target would be our arithmetic presented as the agency's judgement. Reporting year is NOT the data collection period; both are carried and neither is inferred from the other.",
 "counts": {
  "rows": 50061,
  "documents_with_rows": 780,
  "agencies": 150,
  "measures": 1783,
  "rows_without_target": 358,
  "rows_without_collection_period": 5774,
  "unparsed_blocks": 213,
  "restatements": 1700,
  "intra_document_conflicts": 0
 },
 "measures": {
  "permit timeliness percentage of air contaminant discharge permits issued within the target period": "PERMIT TIMELINESS - Percentage of air contaminant discharge permits issued within the target period.",
  "air quality diesel emissions quantity of diesel particulate emissions": "AIR QUALITY DIESEL EMISSIONS - Quantity of diesel particulate emissions.",
  "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups": "AIR QUALITY CONDITIONS - National Standards: Number of days when air is unhealthy for sensitive groups and all groups.",
  "air quality air toxics air toxics trends in larger and smaller communities": "AIR QUALITY - AIR TOXICS - Air Toxics Trends in Larger and Smaller Communities",
  "permit timeliness percent of title v operating permits issued with the target period": "PERMIT TIMELINESS - Percent of Title V operating permits issued with the target period.",
  "permit timeliness percentage of individual wastewater discharge permits issued within 270 days": "PERMIT TIMELINESS - Percentage of individual wastewater discharge permits issued within 270 days.",
  "updated permits percent of total wastewater permits that are current": "UPDATED PERMITS - Percent of total wastewater permits that are current.",
  "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality": "WATER QUALITY CONDITIONS - Percent of monitored stream sites with significantly increasing trends in water quality.",
  "cleanup properties with known contamination cleaned up": "CLEANUP - Properties with known contamination cleaned up",
  "materials management waste generation": "MATERIALS MANAGEMENT - Waste generation",
  "materials management waste recovery": "MATERIALS MANAGEMENT - Waste recovery",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information": "CUSTOMER SERVICE - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent": "ERT - Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent.",
  "boards and commissions percent of total best practices met by the environmental quality commission": "BOARDS AND COMMISSIONS - Percent of total best practices met by the Environmental Quality Commission.",
  "earthquake and landslide map completion percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards": "EARTHQUAKE AND LANDSLIDE MAP COMPLETION - Percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards.",
  "reclamation total number of mining acres that have been reclaimed and returned to secondary beneficial use": "RECLAMATION - Total number of mining acres that have been reclaimed and returned to secondary beneficial use.",
  "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving": "DETAILED GEOLOGIC MAP COMPLETION - Percent of Oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving.",
  "regional geologic map completion percent of oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving": "REGIONAL GEOLOGIC MAP COMPLETION - Percent of Oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving.",
  "mine sites inspected annually percent of mine operators with active sites inspected annually": "MINE SITES INSPECTED ANNUALLY - Percent of mine operators with active sites inspected annually.",
  "ation 400 100 00 100 100 ot informa actual target": "ation 400 100 00\u00a2 100 100 | ot Informa @ actual target",
  "geologic hazard preparedness of oregon communities with geologic hazard data and prevention activities in place": "Geologic Hazard Preparedness - % of Oregon communities with geologic hazard data and prevention activities in place.",
  "escapes number of escapes per fiscal year": "ESCAPES - Number of escapes per fiscal year.",
  "runaways number of runaways from provider supervision including youth on home visit status per fiscal year": "RUNAWAYS - Number of runaways from provider supervision (including youth on home visit status) per fiscal year.",
  "youth to youth injuries number of injuries to youth by other youth per fiscal year": "YOUTH TO YOUTH INJURIES - Number of injuries to youth by other youth per fiscal year.",
  "staff to youth injuries number of injuries to youth by staff per fiscal year": "STAFF TO YOUTH INJURIES - Number of injuries to youth by staff per fiscal year.",
  "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year": "SUICIDAL BEHAVIOR - Number of youth with serious suicidal behavior, including attempts, during the fiscal year.",
  "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission": "INTAKE ASSESSMENTS - Percent of youth who received an OYA Risk/Needs Assessment (OYA/RNA) within 30 days of commitment or admission.",
  "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission": "CORRECTIONAL TREATMENT - Percent of youth whose records indicate active domains in an OYA case plan as identified in the OYA/RNA, within 60 days of commitment or admission.",
  "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan": "EDUCATIONAL SERVICES - Percent of youth committed to OYA for more than 60 days whose records indicate that they received the education programming prescribed by their OYA case plan.",
  "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan": "COMMUNITY REENTRY SERVICES - Percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs (domains) identified in OYA case plan.",
  "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement": "SCHOOL AND WORK ENGAGEMENT - Percent of youth living in OYA Family Foster Care, independently or at home (on OYA parole/probation) who are engaged in school, work, or both within 30 days of placement.",
  "restitution paid percent of restitution paid on restitution orders closed during the fiscal year": "RESTITUTION PAID - Percent of restitution paid on restitution orders closed during the fiscal year.",
  "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th": "PAROLE RECIDIVISM - Percent of youth paroled from an OYA close custody facility during a fiscal year who were adjudicated/convicted of a felony with a disposition or sentence of formal supervision by the county or state in the following fiscal year(s).",
  "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ": "PROBATION RECIDIVISM - Percent of youth committed to OYA for probation during a fiscal year who were adjudicated/convicted of a felony with a disposition or sentence of formal supervision by the county or state in the following fiscal year(s).",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil": "CUSTOMER SERVICE - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent": "a. Loan Program - Delinquent Accounts - Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent.",
  "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year": "b. Loan Program - Loan Origination. Increase the loan origination volume to $35 million or more in new loans per year.",
  "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes": "a. Oregon Veterans Homes - Maintain an occupancy rate of at least 80% for licensed beds in both Veteran Homes.",
  "b oregon veterans homes maintain below market veteran private pay rates": "b. Oregon Veterans Homes - Maintain below-market veteran private pay rates.",
  "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv": "Veteran Services - Disability Compensation and Pension Benefits - Amount of average U.S. Department of Veterans Affairs (federal VA) disability and pension compensation received per Oregon Veteran who receives these benefits.",
  "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department": "Veteran Services - Power of Attorney (POA) - Number of powers of attorney granted by veterans to veteran service officers and the Department.",
  "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp": "Customer Satisfaction - Percentage of customers rating their satisfaction with the Oregon Department of Veterans' Affairs customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "best practices percent of total applicable best practices met by the board": "Best Practices - Percent of total applicable best practices met by the Board.",
  "recruiting percent of soldiers and airmen recruited vs recruiting goal": "RECRUITING - Percent of soldiers and airmen recruited vs. recruiting goal.",
  "armory condition percent of statewide armories in adequate or better condition": "ARMORY CONDITION - Percent of statewide armories in adequate or better condition.",
  "revenue generation percent of available armory time rented": "REVENUE GENERATION - Percent of available armory time rented.",
  "equipment availability percent of equipment on hand in oregon vs equipment authorized": "EQUIPMENT AVAILABILITY - Percent of equipment on hand in Oregon vs. equipment authorized.",
  "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation": "YOUTH CHALLENGE - Percent of youth who complete the academic phase of the program with a GED, high school diploma, or credit recovery at graduation",
  "reintegration percent of members successfully referred for reintegration services": "REINTEGRATION - Percent of members successfully referred for reintegration services.",
  "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops": "DOMESTIC PREPAREDNESS PLANS - Percentage of counties with National Incident Management System (NIMS) compliant Emergency Operations Plans (EOPS).",
  "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan": "HAZARD MITIGATION PLANS - Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
  "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a": "CUSTOMER SATISFACTION - Percent of customers rating their satisfaction with Military Department customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "number of jobs created jun 30 upward trend positive result": "Number of jobs created - - Jun 30 * Upward Trend = positive result",
  "number of jobs retained jun 30 upward trend positive result": "Number of jobs retained - - Jun 30 * Upward Trend = positive result",
  "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result": "Personal income tax generated by the Department\u2019s investment in jobs - - Jun 30 * Upward Trend = positive result",
  "new export sales of assisted clients jun 30 upward trend positive result": "New export sales of assisted clients - - Jun 30 * Upward Trend = positive result",
  "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result": "a. Total dollar amount of federal contracts awarded to Oregon Businesses receiving Government Contract Assistance Program assistance. - - Jun 30 * Upward Trend = positive result",
  "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result": "b. Number of federal contracts awarded to Oregon businesses receiving Government Contract Assistance Program assistance. - - Jun 30 * Upward Trend = positive result",
  "number of new industrial sites acres certified project ready jun 30 upward trend positive result": "Number of new industrial sites/acres certified \"project ready.\" - - Jun 30 * Upward Trend = positive result",
  "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result": "Number of community capital projects assisted for planning (infrastructure, community and organizational). - - Jun 30 * Upward Trend = positive result",
  "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result": "Number of community capital construction financing projects that address public health and safety issues. - - Jun 30 * Upward Trend = positive result",
  "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result": "Number of community capital construction financing projects that assist with future economic and community development. - - Jun 30 * Upward Trend = positive result",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju": "Customer Service - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information. - Jun 30",
  "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs": "FLOW RESTORATION - Percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through WRD administered programs.",
  "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ": "PROTECTION OF INSTREAM WATER RIGHTS - Ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior water rights.",
  "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations": "MONITOR COMPLIANCE - Percent of total regulatory actions that found water right holders in compliance with water rights and regulations.",
  "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations": "STREAM FLOW GAGING - Percent change from 2001 in the number of WRD operated or assisted gauging stations.",
  "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources": "ASSESSING GROUND WATER RESOURCES - Percent change from 2001 in the number of wells routinely monitored to assess ground water resources.",
  "equip citizens with information number of times water management related data was accessed through the wrd s internet site": "EQUIP CITIZENS WITH INFORMATION - Number of times water management related data was accessed through the WRD's Internet site.",
  "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy": "NUMBER OF SIGNIFICANT DIVERSIONS WITH MEASUREMENT DEVICES INSTALLED - To fully implement the Water Resources Commission's 2000 Water Measurement Strategy",
  "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal": "PROMOTE EFFICIENCY IN WATER MANAGEMENT AND CONSERVATION PLAN REVIEWS - Percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal.",
  "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing": "PROMOTE EFFICIENCY IN WATER RIGHT APPLICATION PROCESSING - Percent of water right applications that receive an initial review within 45 days of application filing.",
  "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing": "PROMOTE EFFICIENCY IN TRANSFER APPLICATION PROCESSING - Percent of transfer final orders issued within 120 days of application filing.",
  "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department": "INCREASE WATER USE REPORTING - the percent of water users with an annual water-use reporting requirement that have submitted their reports to the Department.",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa": "CUSTOMER SERVICE - Percent of customers rating their satisfaction with the agency\u2019s customer service as \u201cgood\u201d or \u201cexcellent\u201d in overall customer service, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "case management percent of close custody and community youth with active case plans that are up to date": "CASE MANAGEMENT - Percent of close-custody and community youth with active case plans that are up-to-date",
  "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor": "RECIDIVISM RATE - Percentage of clients on conditional release per year convicted of a new felony or misdemeanor.",
  "timeliness of hearings percentage of hearings scheduled within statutory timeframes": "TIMELINESS OF HEARINGS - Percentage of hearings scheduled within statutory timeframes.",
  "maintenance of released clients percentage of conditional releases maintained in community per month": "MAINTENANCE OF RELEASED CLIENTS - Percentage of conditional releases maintained in community per month.",
  "best practices percent of total best practices met by the board": "BEST PRACTICES - Percent of total best practices met by the Board.",
  "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent": "CUSTOMER SATISFACTION - Percentage of respondents to customer satisfaction survey who rank the Commission on Indian Services overall performance very good to excellent.",
  "best practices percentage of total best practices met by the legislative commission on indian services": "Best Practices Percentage of total best practices met by the Legislative Commission on Indian Services -",
  "license appropriately percentage of board issued license denials that were upheld upon appeal": "LICENSE APPROPRIATELY - Percentage of Board-Issued license denials that were upheld upon appeal.",
  "discipline appropriately percentage of disciplinary actions not overturned by appeal": "DISCIPLINE APPROPRIATELY - Percentage of disciplinary actions not overturned by appeal.",
  "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years": "MONITOR LICENSEES WITH BOARD ORDERS AND CORRECTIVE ACTION AGREEMENTS - Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
  "renew licenses efficiently average number of calendar days to process and mail a license renewal": "RENEW LICENSES EFFICIENTLY - Average number of calendar days to process and mail a license renewal.",
  "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help": "ASSESS CUSTOMER SATISFACTION WITH AGENCY SERVICES - Percent of customers rating satisfaction with the agency's customer service as \"good\" or \"excellent\" for: overall customer service, timeliness, accuracy, helpfulness, expertise, information availability.",
  "board best practices percent of total best practices met by the board": "BOARD BEST PRACTICES - Percent of total best practices met by the Board.",
  "license efficiently average number of calendar days from receipt of completed license application to issuance of license": "LICENSE EFFICIENTLY - Average number of calendar days from receipt of completed license application to issuance of license.",
  "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ": "PAROLE RECIDIVISM - Percentage of Matrix Inmates (offenders whose crime(s) were committed before November 1, 1989), Dangerous Offenders (sentenced by the court as a dangerous offender pursuant to ORS 161.725 and ORS 161.735), and Aggravated Murderers convicted of a new felony within three years of initial release. (Subset of OBM #64)",
  "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release": "ORDER OF SUPERVISION - Percentage of offenders being released from prison where the Board's order of supervision has been received by the community corrections office on or before the offender's release date from prison.",
  "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board": "VICTIM NOTIFICATION - Percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the Board.",
  "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days": "ARREST WARRANT - Percentage of warrants received by the Board in which the warrant is issued within 5 days.",
  "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision": "REVOCATION - Percentage of revocations for offenders who violate their conditions of parole or post-prison supervision.",
  "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup": "DISCHARGE OF SUPERVISION - Percentage of expiration (of post-prison supervision or parole) orders that have been completed and mailed within 5 days of an offenders discharge from parole or post-prison supervision.",
  "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request": "ADMINISTRATIVE REVIEW - Percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate/offender administrative review request.",
  "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of": "CUSTOMER SERVICE - Percent of customers rating satisfaction with the Agency's customer service as good or excellent: overall customer service, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint": "Timely Investigations - Percent of complaints presented to the Board within 180 days of receipt of complaint.",
  "efficient application processing average number of calendar days from completed license application file to application approval": "Efficient Application Processing - Average number of calendar days from completed license application file to application approval.",
  "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office": "TIMELY COMPLAINT RESOLUTION - Percent of complaints upon which the Board makes a decision within six months of when the complaint is received in the Board office.",
  "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework": "CE AUDITS - Percent of license renewal Continuing Education audits that meet the requirement for accredited coursework.",
  "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne": "CUSTOMER SATISFACTION WITH AGENCY SERVICES - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat": "CUSTOMER SATISFACTION - Percent of customers rating satisfaction with agency services as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "number of days from date of complaints committee recommendation to date of preliminary board determination": "Number of days from date of Complaints Committee recommendation to date of preliminary Board determination -",
  "number of days from date of letter advising parties that an investigation has begun to completion of investigative report": "Number of days from date of letter advising parties that an investigation has begun to completion of investigative report -",
  "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint": "Percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint -",
  "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ": "TIMELY COMPLAINT RESPONSE - Percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint.",
  "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report": "TIMELY INVESTIGATION - Average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report.",
  "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination": "TIMELY CASE RESOLUTION - Average number of calendar days from date of Complaints Committee recommendation to date of preliminary Board determination.",
  "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi": "TIMELY COMPLAINT RESPONSE - Percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed within five business days of the receipt of the initial complaint.",
  "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director": "TIMELY REVIEW OF NEW COMPLAINTS - Number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from Director.",
  "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director": "TIMELY INVESTIGATION - Number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from Director.",
  "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati": "CUSTOMER SATISFACTION - Percent of customers rating satisfaction with agency services as \"good\" or \"excellent\": overall customerservice, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry orinvestigation will be initiated and a letter advising the parties are mailed within": "TIMELY COMPLAINT RESPONSE - Percentage of complaints filed wherein letters advising the parties of either an inquiry orinvestigation will be initiated and a letter advising the parties are mailed within five business days of the receipt of the initial complaint.",
  "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened tocompletion of an inquiry report and approval from director": "TIMELY REVIEW OF NEW COMPLAINTS - Number of days from the date of letter advising parties that an inquiry has been opened tocompletion of an inquiry report and approval from Director.",
  "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completionof investigation report and approval from director": "TIMELY INVESTIGATION - Number of days from the date of letter advising parties that an investigation has been opened to completionof investigation report and approval from Director.",
  "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure upward trend positive resul": "Timely Processing of Civil Rights Complaints - Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation (composite measure). * Upward Trend = positive result",
  "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure upward trend positive result": "Timely Processing of Wage and Hour Complaints - Percentage of target met for timely: intake and jurisdiction determination; demand letter, investigation: Composite measure. * Upward Trend = positive result",
  "whd percentage of wsf claims processed within fewer than 30 days upward trend positive result": "WHD - Percentage of WSF claims processed within fewer than 30 days. * Upward Trend = positive result",
  "whd percentage of pwr investigations completed within 90 days upward trend positive result": "WHD - Percentage of PWR investigations completed within 90 days. * Upward Trend = positive result",
  "atd number of apprentices receiving journey level certificates upward trend positive result": "ATD - Number of apprentices receiving journey level certificates. * Upward Trend = positive result",
  "atd number of newly registered apprentices upward trend positive result": "ATD - Number of newly registered apprentices. * Upward Trend = positive result",
  "apprenticeship participation percentage of new apprenticeship participants who are minorities upward trend positive result": "Apprenticeship Participation - Percentage of new apprenticeship participants who are minorities. * Upward Trend = positive result",
  "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu upward trend positive result": "Administrative Prosecution Unit (APU) - Percentage of cases scheduled for hearing within 30 days of assignment to APU. * Upward Trend = positive result",
  "ta percentage of employer technical assistance calls or emails returned no later than the next business day upward trend positive result": "TA - Percentage of employer technical assistance calls or emails returned no later than the next business day. * Upward Trend = positive result",
  "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws upward trend positive result": "Prevailing Wage Rate Pre-determinations - Response time for requests by public agencies concerning potential coverage of projects under state Prevailing Wage laws. * Upward Trend = positive result",
  "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure": "Timely Processing of Civil Rights Complaints - Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation (composite measure).",
  "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure": "Timely Processing of Wage and Hour Complaints - Percentage of target met for timely: intake and jurisdiction determination; demand letter, investigation: Composite measure.",
  "whd percentage of wsf claims processed within fewer than 30 days": "WHD - Percentage of WSF claims processed within fewer than 30 days.",
  "whd percentage of pwr investigations completed within 90 days": "WHD - Percentage of PWR investigations completed within 90 days.",
  "atd number of apprentices receiving journey level certificates": "ATD - Number of apprentices receiving journey level certificates.",
  "atd number of newly registered apprentices": "ATD - Number of newly registered apprentices.",
  "apprenticeship participation percentage of new apprenticeship participants who are minorities": "Apprenticeship Participation - Percentage of new apprenticeship participants who are minorities.",
  "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu": "Administrative Prosecution Unit (APU) - Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
  "ta percentage of employer technical assistance calls or emails returned no later than the next business day": "TA - Percentage of employer technical assistance calls or emails returned no later than the next business day.",
  "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws": "Prevailing Wage Rate Pre-determinations - Response time for requests by public agencies concerning potential coverage of projects under state Prevailing Wage laws.",
  "minority apprenticeship participation percentage of new apprenticeship participants who are minorities": "Minority Apprenticeship Participation - Percentage of new apprenticeship participants who are minorities.",
  "wage and hour division percentage of wage security fund claims processed within fewer than 30 days": "Wage and Hour Division - Percentage of Wage Security Fund claims processed within fewer than 30 days.",
  "wage and hour division percentage of prevailing wage rate investigations completed within 90 days": "Wage and Hour Division - Percentage of Prevailing Wage Rate investigations completed within 90 days.",
  "apprenticeship and training division number of apprentices receiving journey level certificates": "Apprenticeship and Training Division - Number of apprentices receiving journey level certificates.",
  "apprenticeship and training division number of newly registered apprentices": "Apprenticeship and Training Division - Number of newly registered apprentices.",
  "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day": "Technical Assistance - Percentage of employer technical assistance calls or emails returned no later than the next business day.",
  "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year": "Timely Completion of Civil Rights Investigations - This measure reflects the timeliness and thoroughness of civil rights investigations at 180 days, 240 days, and one year.",
  "atd compliance reviews measuring compliance review completion rate helps ensure all reviews are done and identify potential risks of non compliance every program is required to have a compliance revie": "ATD - Compliance Reviews - Measuring compliance review completion rate helps ensure all reviews are done and identify potential risks of non-compliance. Every program is required to have a compliance review completed every 3 years, so 33% per year ensures the Division is maintaining its compliance requirements.",
  "crd initial contact measures the percentage of initial public inquiries responded to by the civil rights division within two business days": "CRD - Initial Contact - Measures the percentage of initial public inquiries responded to by the Civil Rights Division within two business days.",
  "crd complaints drafted initial interviews this measure tracks the efficiency of the civil rights division in converting initial complaints into formal documents it reflects the speed at which potentia": "CRD - Complaints Drafted & Initial Interviews - This measure tracks the efficiency of the Civil Rights Division in converting initial complaints into formal documents. It reflects the speed at which potential cases move form initial contact to official investigation. This measures the timeliness of the Civil Rights Division in scheduling and conducting initial interviews with complainants. It refl",
  "whd prevailing wage investigations monitoring the number of days between receipt of case and when the investigation is complete shows wage and hour division efficiency": "WHD - Prevailing Wage Investigations - Monitoring the number of days between receipt of case and when the investigation is complete shows Wage and Hour Division efficiency.",
  "timely investigations percent of complaints presented to the board within 180 days of receipt": "Timely Investigations - Percent of complaints presented to the Board within 180 days of receipt.",
  "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release": "VICTIM NOTIFICATION - Percentage of active registered victims for which the Board has an accurate point of contact for notification of hearings and of an offender's release.",
  "percent of inspected pharmacies that are in compliance annually": "Percent of inspected pharmacies that are in compliance annually. -",
  "percentage of individual and facility licenses that are issued within 30 days": "Percentage of individual and facility licenses that are issued within 30 days. -",
  "percent of pharmacies inspected every two years": "Percent of pharmacies inspected every two years. -",
  "average number of days to complete an investigation from complaint to board presentation": "Average number of days to complete an investigation from complaint to board presentation. -",
  "processing license and registration applications percent of license and registration applications processed within 3 days of receipt": "Processing license and registration applications - Percent of license and registration applications processed within 3 days of receipt.",
  "processing exam applications percent of exam applications processed within 3 days of receipt": "Processing exam applications - Percent of exam applications processed within 3 days of receipt",
  "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements": "Continuing Education Compliance - Percent of licensees audited who are in compliance with continuing education requirements",
  "complaint response time percent of complaints responded to within 3 days of receipt": "Complaint response time - Percent of complaints responded to within 3 days of receipt",
  "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent": "Customer satisfaction - Percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
  "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam": "Licensed tax preparer exam pass rate - Percent of students who pass the licensed tax preparer exam",
  "effective governance percent of total best practices by the agency": "Effective Governance - Percent of total best practices by the agency.",
  "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050": "Percentage of School District Compliance with SLPA supervision requirements outlined in OAR 335-095-0050. -",
  "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen": "Compliant Professional Development Reported - Percentage of licensees audited during the renewal cycle, which occurs every even-numbered year, who are in compliance with continuing professional development requirements.",
  "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information": "Customer Service - Percentage of customers rating their satisfaction with the agency's customer service as \"good\"; or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint": "Timely Resolution of Complaints - Percent of investigations presented to the Board within 180 days from the date of the complaint.",
  "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050": "SLPA Supervision - Percentage of School District Compliance with SLPA supervision requirements outlined in OAR 335-095-0050.",
  "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r": "Tested Contractors - Reduce the percent of CCB tested contractors that have a final order for damages that remain unpaid after 60 days, or that are discharged in bankruptcy. - Jun 30 * Upward Trend = negative result",
  "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result": "Homeowner Awareness - Percent of homeowners who are aware of their rights and responsibilities and the services of CCB. - Jun 30 * Upward Trend = positive result",
  "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result": "Unlicensed Recidivism Rate - Percent of offenders who perform work without a CCB license within three years of first offense. - Jun 30 * Upward Trend = negative result",
  "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result": "Contractors Who Fail to Pay Damages - Percent of licensed contractors operating in Oregon that fail to pay in full final dispute resolution complaints for damages. - Jun 30 * Upward Trend = negative result",
  "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result": "Enforcement Investigations - Average days to close an enforcement investigation. - Jun 30 * Upward Trend = negative result",
  "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result": "Dispute Resolution Final Orders - Average days to issue a dispute resolution (claims) final order. - Jun 30 * Upward Trend = negative result",
  "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result": "Fair and Impartial Dispute Resolution Process - Percent of parties to claims who perceive claims process to be fair and impartial. - Jun 30 * Upward Trend = positive result",
  "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result": "License and Renewal Processing - Percent of contractors satisfied with the agency's processing of license and renewal information. - Jun 30 * Upward Trend = positive result",
  "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa": "Customer Service - Percent of customers rating the agency's customer service as \"good\" or \"excellent\". Ratings cover timeliness, accuracy, helpfulness, expertise, availability of information and overall performance. - Jun 30",
  "best practices percent of best practices met by the board jun 30 upward trend positive result": "Best Practices - Percent of best practices met by the Board. - Jun 30 * Upward Trend = positive result",
  "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy upward trend negative result 1": "Tested Contractors - Reduce the percent of CCB tested contractors that have a final order for damages that remain unpaid after 60 days, or that are discharged in bankruptcy. * Upward Trend = negative result 1+ o\u2014 09-4 08-4 0.74 0.6 0.444 03-4 02-4 15 16 17 18 19 Bi actual M target",
  "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb upward trend positive result 45 4 40 25 4 15 16 7 18 19 bacal target": "Homeowner Awareness - Percent of homeowners who are aware of their rights and responsibilities and the services of CCB. * Upward Trend = positive result 45-4 40- 25-4 15 16 7 18 19 Bacal @ target",
  "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense upward trend negative result 15 16 17 18 19 bi acual target": "Unlicensed Recidivism Rate - Percent of offenders who perform work without a CCB license within three years of first offense. * Upward Trend = negative result 15 16 17 18 19 Bi acual @ target",
  "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages upward trend negative result 0 55 7 a e": "Contractors Who Fail to Pay Damages - Percent of licensed contractors operating in Oregon that fail to pay in full final dispute resolution complaints for damages. * Upward Trend = negative result 0.55 7 . a \u2014\u2014\u2014\u2014\u2014 ee 46 0.45 = 04- 0.35 4 03- 0.25 + 02- 0.154 01- 0.05 + 15 16 17 18 19 B actual @ target",
  "enforcement investigations average days to close an enforcement investigation upward trend negative result 15 16 17 18 19 actual ww target": "Enforcement Investigations - Average days to close an enforcement investigation. * Upward Trend = negative result 15 16 17 18 19 @ actual WW target",
  "dispute resolution final orders average days to issue a dispute resolution claims final order upward trend negative result 2005 180 160 140 120 1004 80 60 4 40 20 o 15 16 17 18 19 bi actual target": "Dispute Resolution Final Orders - Average days to issue a dispute resolution (claims) final order. * Upward Trend = negative result 2005 180 - 160 + 140 + 120 + 1004 80- 60 4 40- 20 + o- 15 16 17 18 19 Bi actual \u00ae target",
  "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information upward trend positive result 930 70 60 50 40 20 15 16 17 18 19 bi actual": "License and Renewal Processing - Percent of contractors satisfied with the agency's processing of license and renewal information. * Upward Trend = positive result 930 + 70+ 60 - 50 - 40 ~ 20 ~ 15 16 17 18 19 Bi actual \u00ae target",
  "best practices percent of best practices met by the board": "Best Practices - Percent of best practices met by the Board.",
  "increase reading readiness for students entering kindergarten": "Increase reading readiness for students entering kindergarten -",
  "percentage of students not chronically absent 6th grade": "Percentage of students not chronically absent - 6th grade.",
  "percentage of students not chronically absent 9th grade": "Percentage of students not chronically absent - 9th grade",
  "increase the percentage of educators who are culturally and linguistically diverse": "Increase the percentage of educators who are culturally and linguistically diverse -",
  "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent": "CUSTOMER SERVICE - Increase the percentage of stakeholders who rate the quality of the research and policy service as \u201cgreat\u201d or \u201cexcellent\u201d",
  "increase the number of high schools offering college credit": "Increase the number of high schools offering college credit -",
  "increase the number of systemic educational barriers identified and addressed": "Increase the number of systemic educational barriers identified and addressed -",
  "customer service increase the percentage of customers who rate agency service as great or excellent": "Customer Service - Increase the percentage of customers who rate agency service as \u201cgreat\u201d or \u201cexcellent\u201d",
  "increase the percentage of college and university graduates employed within 1 year": "Increase the percentage of college and university graduates employed within 1 year -",
  "best practices total best practices met by the oeib": "BEST PRACTICES - Total best practices met by the OEIB",
  "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program": "EMPLOYMENT - Percentage of Vocational Rehabilitation participants who are employed in unsubsidized, competitive, integrated settings the second quarter after exiting the program.",
  "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are": "INDEPENDENT LIVING - Percentage of eligible individuals closed successfully and unsuccessfully in the Older Blind Independent Living Program who reported feeling that they are in greater control and are more confident in their ability to maintain their current living situation as a result of services received.",
  "best practices percent of total best practices met by the commission": "BEST PRACTICES - Percent of total best practices met by the Commission.",
  "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result": "Percent of Commission recommendations forwarded to the Supreme Court that are upheld by the Supreme Court. - - Jan 01 * Upward Trend = positive result",
  "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result": "Percent of judges prosecuted by the Commission who are not exonerated. - - Jan 01 * Upward Trend = negative result",
  "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result": "Percent of stipulated agreements unchanged and approved by the Supreme Court. - - Jan 01 * Upward Trend = positive result",
  "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result": "Percent of prosecutions completed within two years of first review through date of final Commission action before the Supreme Court. - - Jan 01 * Upward Trend = positive result",
  "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati": "CUSTOMER SATISFACTION - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information. - Jan 01",
  "percent of total best practices met by the board jan 01 upward trend positive result": "Percent of total best practices met by the Board. - - Jan 01 * Upward Trend = positive result",
  "percent of complaints upon which the commission makes a decision within six months of when the complaint is received in the commission office measures the timely review of complaints the target is set": "Percent of complaints upon which the Commission makes a decision within six months of when the complaint is received in the Commission office. - Measures the timely review of complaints. The target is set at 75% with the recognition that most complaints should be investigated and completed within this timeframe, but that some types of cases, including those resulting in complex investigations and ",
  "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court oct 01 upward trend positive result": "Percent of Commission recommendations forwarded to the Supreme Court that are upheld by the Supreme Court. - - Oct 01 * Upward Trend = positive result",
  "percent of judges prosecuted by the commission who are not exonerated oct 01 upward trend negative result": "Percent of judges prosecuted by the Commission who are not exonerated. - - Oct 01 * Upward Trend = negative result",
  "percent of stipulated agreements unchanged and approved by the supreme court oct 01 upward trend positive result": "Percent of stipulated agreements unchanged and approved by the Supreme Court. - - Oct 01 * Upward Trend = positive result",
  "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court oct 01 upward trend positive result": "Percent of prosecutions completed within two years of first review through date of final Commission action before the Supreme Court. - - Oct 01 * Upward Trend = positive result",
  "percent of total best practices met by the board dec 31 upward trend positive result": "Percent of total best practices met by the Board. - - Dec 31 * Upward Trend = positive result",
  "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially": "County Decisions - Percentage and number of county decisions where Gorge Commission comments were addressed in the decision: a)fully; b) partially",
  "percentage of development reviews that are issued within the required timeframe": "Percentage of Development Reviews that are issued within the required timeframe. -",
  "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa": "Customer Service - Percentage of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\"; overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "percent of total best practices met by the board": "Percent of total best practices met by the Board. -",
  "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ": "Percentage of Commission Development Reviews in which Commission staff spend no more than 72 days to make a decision after the application is deemed complete. - When Commission staff require a different design or additional information from the applicant or a federal, state, or local agency, the days waiting for that information are not included in the 72-day staff decision period.",
  "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan": "Number of presentations to civic and community groups each year - Increase public awareness of the National Scenic Area Act and Management Plan.",
  "child support collections percentage of current child support collected relative to total child support owed": "Child Support Collections - Percentage of current child support collected relative to total child support owed.",
  "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims": "Services to Victims - Percentage of adult criminal cases where the named victim(s) are provided \"prompt notice\" of their rights as crime victims.",
  "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved": "Early and Special Resolution Programs - Percentage of District Attorney offices resolving cases through early and special resolution, number of cases resolved.",
  "implicit bias training percentage of district attorneys receiving implicit bias training each biennium": "Implicit Bias Training - Percentage of district attorneys receiving implicit bias training each biennium.",
  "forecast reliability general fund forecast tracking metric": "FORECAST RELIABILITY - General Fund Forecast Tracking Metric",
  "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting": "FINANCIAL REPORTING - Percent of Agencies receiving Gold Star Award (The Gold Star Award is the state agency equivalent of the GFOA Certificate of Achievement for Excellence in Financial Reporting)",
  "workforce turnover annual turnover rate for the state and das workforce": "WORKFORCE TURNOVER - Annual turnover rate for the State and DAS workforce.",
  "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force": "WORKFORCE DIVERSITY - Racial/ethnic diversity in the state workforce as a percentage of the total civilian labor force.",
  "fleet administration average miles per gallon for das permanently assigned fleet vehicles": "FLEET ADMINISTRATION - Average Miles Per Gallon for DAS Permanently Assigned Fleet Vehicles.",
  "rent costs das negotiated lease rates in private sector vs average market rates": "RENT COSTS - DAS negotiated lease rates in private sector vs. average market rates.",
  "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign": "INFORMATION SECURITY - Overall information security maturity rating based on a sample of state agencies. Rating achieved using a compilation and aggregate score based on the ISO 27002 standard and assigning a rating using the Carnegie-Mellon Capability Maturity Model. (3rd party conducting information security business risk assessments)",
  "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement": "PROCUREMENT EFFECTIVENESS - Estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement.",
  "risk management annual number of severe worker s compensation claims per 100 fte": "RISK MANAGEMENT - Annual number of Severe Worker's Compensation claims per 100 FTE",
  "data center percentage of time systems are available": "DATA CENTER - Percentage of time systems are available.",
  "workforce turnover annual voluntary turnover rate for the state and das workforce": "WORKFORCE TURNOVER - Annual voluntary turnover rate for the State and DAS workforce.",
  "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force": "WORKFORCE DIVERSITY - Racial/ethnic diversity in DAS and the state workforce as a percentage of the total civilian labor force.",
  "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m": "INFORMATION SECURITY - Overall maturity rating for implementation of the Center for Internet Security\u2019s (CIS) Basic Six critical security controls. This rating is an aggregate score based on the Carnegie Mellon Capability Maturity Model Integration (CMMI), and is derived from cybersecurity assessments conducted by the Enterprise Information Services (EIS) Cyber Security Services (CSS) Assessment T",
  "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ": "PERCENT OF STATE PROCUREMENT SPEND FACILITATED THROUGH THE OREGONBUYS SYSTEM - Measures statewide adoption of the OregonBuys e-Procurement system by measuring the overall percentage of state purchasing facilitated through the system.",
  "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr": "RISK MANAGEMENT - CFR - Annual statewide number of workers' compensation claims filed per 200,000 hours worked (aka, Claims Frequency Rate (CFR)).",
  "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet": "GREENHOUSE GAS (GHG) EMISSIONS - Total GHG emissions and intensity from buildings and fleet.",
  "information security overall implementation of the center for internet security s cis implementation group 1 controls and a select set of implementation group 2 controls for which there are enterprise": "INFORMATION SECURITY - Overall implementation of the Center for Internet Security\u2019s (CIS) Implementation Group 1 controls and a select set of Implementation Group 2 controls, for which there are Enterprise services offerings. This rating is an aggregate score and is derived from cybersecurity assessments conducted by the Enterprise Information Services (EIS) Cyber Security Services (CSS) Assessmen",
  "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision": "CUSTOMER RESPONSE TIME - Average elapsed time, in days, between a customer's initial contact with office and internal owner's communication of decision.",
  "effective regulation percent of licensees receiving a satisfactory examination score": "EFFECTIVE REGULATION - Percent of licensees receiving a satisfactory examination score.",
  "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers": "OCCUPATIONAL INJURY AND ILLNESS INCIDENCE RATES - Number of occupational injury and illness cases per 100 full-time workers.",
  "timely worker benefits percent of injured workers who receive timely benefits from insurers": "TIMELY WORKER BENEFITS - Percent of injured workers who receive timely benefits from insurers.",
  "accurate worker benefits percent of injured workers who receive accurate benefits from insurers": "ACCURATE WORKER BENEFITS - Percent of injured workers who receive accurate benefits from insurers.",
  "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries": "RE-EMPLOYMENT OF INJURED WORKERS - Difference in percentage from workers with disabling injuries from those without disabling injuries.",
  "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims": "WORKERS' COMPENSATION COVERAGE - Number of claims against employers without workers' compensation coverage per 1,000 accepted disabling claims.",
  "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting": "WORKERS' COMPENSATION INSURER PERFORMANCE - Percentage of workers' compensation insurers meeting standards for benefit delivery and reporting.",
  "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary": "UPHELD WORKERS' COMPENSATION DECISIONS - Percent of Workers' Compensation Board decisions affirmed on appeal to the Judiciary.",
  "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work": "PERMITS FOR MINOR CONSTRUCTION WORK - Number of building permits that can be used by contractors in multiple jurisdictions for minor construction work.",
  "on time work percent of timelines for key department activities that are met": "ON-TIME WORK - Percent of timelines for key department activities that are met.",
  "e transactions for customers percent of customer transactions completed electronically": "E-TRANSACTIONS FOR CUSTOMERS - Percent of customer transactions completed electronically.",
  "policy and technical customer responsiveness percentage of customer calls returned within one business day": "POLICY AND TECHNICAL CUSTOMER RESPONSIVENESS - Percentage of customer calls returned within one business day",
  "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance": "Protecting the Health and Safety of Children in Care - Percentage of citations for a serious valid finding that received a timely follow-up visit to confirm compliance",
  "access to early care and education infants toddlers percentage of infants toddlers birth 2 years with access to a regulated child care slot": "Access to Early Care and Education: Infants & Toddlers - Percentage of infants/toddlers (birth \u2013 2 years) with access to a regulated child care slot",
  "access to early care and education preschool age percentage of preschool age children 3 4 years with access to a regulated child care slot regulated child care slots include centers certified family a": "Access to Early Care and Education: Preschool Age - Percentage of preschool age children (3-4 years) with access to a regulated child care slot. Regulated child care slots include Centers, Certified Family, and Registered Family Providers",
  "early learning workforce retention all percentage of early learning providers who have remained in the workforce": "Early Learning Workforce Retention (all) - Percentage of early learning providers who have remained in the workforce",
  "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity": "Early Learning Workforce Retention (by race and ethnicity) - Percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
  "timely central background registry cbr approvals percentage of central background registry cbr applications conditionally or fully approved in four weeks or less": "Timely Central Background Registry (CBR) Approvals - Percentage of Central Background Registry (CBR) applications conditionally or fully approved in four weeks or less",
  "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi": "Customer Satisfaction - Percent of customers rating their satisfaction with the DELC customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "air quality diesel emissions quantity of diesel particulate emissions in tons": "AIR QUALITY DIESEL EMISSIONS - Quantity of diesel particulate emissions (in tons).",
  "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets": "Permit Timeliness - Issuance of new permits - Percentage of new air quality permits that are issued within timeliness targets.",
  "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period": "Permit Timeliness - Issuance of Permit Modifications - Percentage of air quality permit modifications issued within the target timeliness period.",
  "permit timeliness current permits percent of air quality permits that are current not on administration extension": "Permit Timeliness - Current Permits - Percent of air quality permits that are current (not on administration extension)",
  "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed": "OVRS CLOSED - EMPLOYED \u2013 The percentage of Office of Vocational Rehabilitation Services (OVRS) consumers with a goal of employment who are employed.",
  "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home": "TANF FAMILY STABILITY - Rate per 1,000 of TANF recipient children entering child welfare (foster care or in home)",
  "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment": "TANF RE-ENTRY - The percentage of Temporary Assistance for Needy Families (TANF) cases who have not returned within 18 months after exit due to employment.",
  "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians": "SNAP (Supplemental Nutrition Assistance Program) UTILIZATION - The ratio of Oregonians served by SNAP to the number of low-income Oregonians.",
  "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments": "SNAP (Supplemental Nutrition Assistance Program) ACCURACY - The percentage of accurate SNAP payments",
  "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs": "ENHANCED CHILD CARE - The percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by DHS",
  "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization": "ABSENCE OF REPEAT MALTREATMENT - The percentage of abused/neglected children who were not subsequently victimized within 6 months of prior victimization.",
  "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry": "TIMELY REUNIFICATION - The percentage of foster children exiting to reunification within 12 months of foster care entry.",
  "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months": "TIMELINESS OF ADOPTION ONCE LEGALLY FREE - Percent of Legally free children adopted in less than 12 months",
  "ltc need prevention percentage of seniors 65 needing publicly funded long term care services": "LTC NEED PREVENTION - Percentage of seniors (65+) needing publicly-funded long term care services.",
  "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES - The percentage of Oregonians accessing publicly-funded long-term care services who are living outside of nursing facilities.",
  "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request": "DEVELOPMENTAL DISABILITY SUPPORT SERVICES - The percentage of eligible adults who are receiving adult support services within 90 days of request.",
  "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home": "PEOPLE WITH DISABILITIES LIVING AT HOME - The percentage of individuals enrolled in the Intellectual/Developmental disabilities program who are receiving services in their own home.",
  "supported employment increase the number of individuals who receive developmental disability services in supported employment": "SUPPORTED EMPLOYMENT - Increase the number of individuals who receive developmental disability services in supported employment.",
  "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES - The percentage of people with developmental disabilities experiencing abuse.",
  "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines": "Abuse Investigation Timeliness - Percent of abuse reports assigned for field contact that meet policy timelines.",
  "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information": "CUSTOMER SERVICE - Percentage of customers rating their satisfaction with DHS above average or excellent: overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen": "Disparity in foster youth achieving permanency within 2 years by race/ethnicity - Disparity is calculated by taking the ratio of two percentages: Percent of Non-White & Hispanic children achieving permanency goals / Percent of Non-Hispanic White children achieving permanency goals. The permanency goal is the percent of foster youth achieved permanency within 24 months (of those that entered 24 mon",
  "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par": "CHILDREN SERVED BY CHILD WELFARE RESIDING IN PARENTAL HOME - The percent of children served in Child Welfare on an average daily basis (In Home and Foster Care) who were served while residing in their parent's home.",
  "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement": "TANF JOBS PLACEMENTS - The percentage of clients who achieve job placement each month compared to those anticipated to achieve placement.",
  "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services": "OLDER ADULTS NEEDING LONG TERM CARE SERVICES (APD) - The percentage of older adults (65+) needing publicly-funded long term care services",
  "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities": "LONG TERM CARE RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES (APD) - The percentage of Oregonians accessing publicly-funded long-term care services who are living outside of nursing facilities",
  "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines": "TIMELY APD ABUSE INVESTIGATIONS - The percentage of abuse reports assigned for field contact that meet policy timelines",
  "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization": "ABSENCE OF REPEAT MALTREATMENT OF ABUSED/NEGLECTED CHILDREN (CW) - The percentage of abused/neglected children who were not subsequently victimized within 6 months of prior victimization",
  "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry": "TIMELY REUNIFICATION OF FOSTER CHILDREN (CW) - The percentage of foster children exiting to reunification within 12 months of foster care entry",
  "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months": "TIMELY ADOPTION ONCE CHILDREN ARE LEGALLY FREE (CW) - The percentage of legally free children adopted in less than 12 months",
  "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity": "DISPARITY OF FOSTER YOUTH ACHIEVING PERMANENCY (CW) - The disparity in foster youth achieving permanency with 2 years by race/ethnicity",
  "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ": "CHILDREN SERVED BY CHILD WELFARE RESIDING IN PARENTAL HOME - The percentage of children served in Child Welfare on an average daily basis (in home and foster care) who were served while residing in their parent\u2019s home",
  "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application": "TIMELY ELIGIBILITY DETERMINATION FOR ODDS SERVICES - The percentage of individuals who apply for ODDS services who are determined eligible within 90 days from application",
  "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi": "ADULTS ENROLLED IN ODDS PROGRAM RECEIVING IN-HOME SERVICES - The percentage of adults enrolled in the Intellectual/Developmental Disabilities program who are receiving services in their own home, including family home",
  "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds": "SUPPORTED EMPLOYMENT SERVICES TO OBTAIN COMPETITIVE INTEGRATED EMPLOYMENT - Number of individuals in sheltered workshop target population receiving supported and/or related employment services from ODDS and VR who obtain competitive integrated employment",
  "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs": "ABUSE/NEGLECT OF ADULTS WITH DEVELOPMENTAL DISABILITIES (ODDS) - The percentage of substantiated abuse/neglect of adults in licensed and endorsed programs",
  "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE FOUR QUARTERS AFTER LEAVING SSP PROGRAM - The median percentage of households leaving Self Sufficiency who are at, or above, a living wage four quarters out",
  "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met": "SSP PARTICIPANTS REPORTING HOUSING STABILITY - The percentage of Self Sufficiency participants who report their housing needs are fully met",
  "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months": "SSP PARTICIPANTS REPORTING FOOD SECURITY - The percentage of Self Sufficiency participants who report they did not worry about having enough food, or actually run out of food, in the past 12 months",
  "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ": "SSP PARTICIPANTS REPORTING GREATER SELF-EFFICACY - The percentage of Self Sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of SSP and other services they were connected to",
  "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit": "OVRS CONSUMERS WHO ARE SUCCESSFULLY EMPLOYED AT PROGRAM EXIT - The percentage of Office of Vocational Rehabilitation Services (OVRS) consumers with a goal of employment who are employed at program exit",
  "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit": "OVRS CONSUMERS EMPLOYED IN SECOND QUARTER FOLLOWING PROGRAM EXIT - The percentage of OVRS clients closed from plan who are employed during second quarter following program exit",
  "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit": "OVRS CONSUMERS EMPLOYED IN FOURTH QUARTER FOLLOWING PROGRAM EXIT - The percentage of OVRS clients closed from plan who are employed during fourth quarter following program exit",
  "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit": "OVRS MEDIAN QUARTERLY WAGE AT SECOND QUARTER FOLLOWING PROGRAM EXIT - Median quarterly wage at second quarter following OVRS program exit",
  "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent": "DHS CUSTOMER SATISFACTION - The percentage of customers rating their satisfaction with DHS above average, or excellent",
  "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity": "REDUCTION OF RACE/ETHNICITY DISPARITIES IN LENGTH OF STAY (CW) - Outcome disparity in length of stay (reported in months) for children in substitute care by race/ethnicity",
  "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care": "REDUCTION IN DISPROPORTIONALITY OF CHILDREN AT ENTRY INTO SUBSTITUTE CARE (CW) - Measure of the average disproportionality index across race/ethnicity for children at entry into substitute care",
  "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT - Number of individuals in competitive integrated employment or individual supported employment",
  "accessibility of apd long term services and supports all percentage of eligible older adults and people with disabilities who receive assistance from paid caregivers": "ACCESSIBILITY OF APD LONG TERM SERVICES AND SUPPORTS - ALL - Percentage of eligible older adults and people with disabilities who receive assistance from paid caregivers",
  "timely apd abuse investigations the percentage of abuse investigations that are initiated timely": "TIMELY APD ABUSE INVESTIGATIONS - The percentage of abuse investigations that are initiated timely",
  "recurrence of maltreatment cw of all children who were victims of a substantiated or indicated report of maltreatment during a 12 month target period what percent were victims of another substantiated": "RECURRENCE OF MALTREATMENT (CW) - Of all children who were victims of a substantiated or indicated report of maltreatment during a 12-month target period, what percent were victims of another substantiated or indicated maltreatment allegation within 12 months of their initial report?",
  "timeliness to permanency cw of all children who enter foster care in a target 12 month period what percent discharged to permanency within 12 months of entering foster care": "TIMELINESS TO PERMANENCY (CW) - Of all children who enter foster care in a target 12-month period, what percent discharged to permanency within 12 months of entering foster care",
  "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity": "INTELLECTUAL/DEVELOPMENTAL DISABILITY DISPROPORTIONALITY (ODDS) - Percentage of IDD service recipients by race and ethnicity compared to the Oregon population race and ethnicity",
  "applications processed timely the percentage of new eligibility determination requests for snap medical ltss and erdc services completed timely in accordance with federal requirements": "APPLICATIONS PROCESSED TIMELY - The percentage of NEW eligibility determination requests for SNAP, Medical, LTSS and ERDC services completed timely in accordance with Federal requirements.",
  "renewals processed timely the percentage of renewal eligibility determination requests for snap medical ltss and erdc services that are received timely are processed with no break in benefits": "RENEWALS PROCESSED TIMELY - The percentage of RENEWAL eligibility determination requests for SNAP, Medical, LTSS and ERDC services that are received timely are processed with no break in benefits.",
  "snap applications processed accurately the percentage of eligibility determination requests for snap services completed accurately": "SNAP APPLICATIONS PROCESSED ACCURATELY - The percentage of eligibility determination requests for SNAP services completed ACCURATELY.",
  "safety in oregon s licensed longterm care facilities percentage of long term care facilities without level 3 4 or immediate jeopardy ij licensing violations": "SAFETY IN OREGON'S LICENSED LONGTERM CARE FACILITIES - Percentage of Long Term Care Facilities without Level 3,4 or Immediate Jeopardy (IJ) licensing violations",
  "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan": "EMPLOYMENT LAND SUPPLY - Percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan.",
  "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs": "HOUSING LAND SUPPLY - Percent of cities that have an adequate supply of buildable residential land to meet housing needs.",
  "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems": "PUBLIC FACILITIES PLANS - Percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems.",
  "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations": "TRANSIT SUPPORTIVE LAND USE - Percent of urban areas with a population greater than 25,000 that have adopted transit supportive land use regulations.",
  "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities": "TRANSPORTATION FACILITIES - Percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities.",
  "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land": "URBAN GROWTH BOUNDARY EXPANSION - Percent of land added to urban growth boundaries that is not farm or forest land.",
  "grant awards percent of local grants awarded to local governments within two months after receiving application": "GRANT AWARDS - Percent of local grants awarded to local governments within two months after receiving application.",
  "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in": "FARM LAND - Percent of farm land zoned for exclusive farm use in 1987 that retains that zoning. Accounts for the conversion of EFU lands resulting from expansion of urban growth boundaries and changes in zoning.",
  "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro": "FOREST LAND - Percent of forest land zoned for forest or mixed farm/forest use in 1987 that remains zoned for those uses. Accounts for the conversion of forest lands resulting from expansion of urban growth boundaries and changes in zoning.",
  "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17": "Percentage of inmates in compliance with 40-hour work/education requirements of the constitution (Ballot Measure 17). -",
  "oregon corrections plan ocp compliance percentage of high and medium risk inmates that complete a program prioritized on their corrections plan": "Oregon Corrections Plan (OCP) Compliance - Percentage of high- and medium-risk inmates that complete a program prioritized on their corrections plan.",
  "percent of offenders on post prison supervision convicted of a felony within three years of release from prison": "Percent of offenders on post-prison supervision convicted of a felony within three years of release from prison. -",
  "the rate of class 1 assaults on individual staff per month rate per 1000 employees": "The rate of Class 1 assaults on individual staff per month (rate per 1000 employees). -",
  "the rate of inmate walk a ways from outside work crews per month": "The rate of inmate walk-a-ways from outside work crews per month. -",
  "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis": "Reduce all Energy Usage - Reduce the annual average electricity, propane, geothermal, diesel and natural gas usage. Measure on a monthly kBtu/square foot basis.",
  "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates": "Number of inmates sanctioned for Level 1 misconducts (monthly average/1,000 inmates). -",
  "the number of escapes per year from secure custody facilities armed perimeter": "The number of escapes per year from secure-custody facilities (armed perimeter). -",
  "the number of escapes from doc unarmed perimeter facilities": "The number of escapes from DOC unarmed perimeter facilities. -",
  "percent of inmates who successfully complete transitional leave": "Percent of inmates who successfully complete transitional leave. -",
  "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit": "Customer Service - Percent of customers rating their satisfaction with the agency customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "percent of total inmate care encounters that occur offsite": "Percent of total inmate care encounters that occur offsite. -",
  "number of workers compensation time loss days per 100 employees on a fiscal year basis": "Number of workers compensation time loss days per 100 employees on a fiscal year basis. -",
  "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17": "Measure 17 compliance - Percentage of Adults in Custody (AIC) in compliance with 40-hour work/education requirements of the constitution (M17)",
  "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s": "Successful Completion of Treatment, Education, and/or Cognitive Programming - Percentage of moderate/high-risk released Adults in Custody (AIC) with an identified education, cognitive, or treatment need who successfully completed at least one of the identified need programs before release.",
  "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele": "Recidivism - Percent of offenders: 1. Arrested for a new crime within 3 years of release from a facility to parole/post-prison supervision; 2. Convicted of a new misdemeanor or felony within 3 years of release from a facility to parole/post-prison supervision; AND 3. Incarcerated for a new felony within 3 years of release from a facility to parole/post-prison supervision",
  "staff assaults the number of class 1 assaults on individual staff per year": "Staff Assaults - The number of Class 1 assaults on individual staff per year.",
  "walk a ways the number of adult in custody aic walk a ways from outside work crews per year": "Walk-a-Ways - The number of Adult in Custody (AIC) walk-a-ways from outside work crews per year.",
  "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr": "Adult in Custody (AIC) Misconducts - The number of Adults in Custody (AIC) sanctioned for level 1 misconducts, including Violations Not Responsible (VNR)",
  "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter": "Secure Custody Escapes - The number of escapes per year from secure-custody facilities (armed perimeter).",
  "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities": "Unarmed Perimeter Escapes - The number of escapes from DOC unarmed perimeter facilities.",
  "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip": "Leave Programs - The percentage of Adults in Custody (AIC) who complete transitional leave and non-prison leave (AIP)",
  "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite": "Offsite Medical Healthcare - Percent of total Adult in Custody (AIC) healthcare encounters that occur offsite.",
  "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year": "OSHA Recordable Rate - Average number of OSHA recordable injuries per 100 employees who work a whole year.",
  "use of force number of incidents of excessive use of force": "Use of Force - Number of incidents of excessive use of force",
  "energy savings and production annual energy savings and production from the agency s programs": "ENERGY SAVINGS AND PRODUCTION - Annual energy savings and production from the agency's programs.",
  "application processing percent of applications reviewed and approved within administrative or statutory deadlines": "APPLICATION PROCESSING - Percent of applications reviewed and approved within administrative or statutory deadlines.",
  "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area": "ENERGY USE BY STATE BUILDINGS - Electrical and fossil fuel energy use in state owned buildings by use type and building area.",
  "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit": "GREENHOUSE GAS CONTENT OF OREGON'S ELECTRICITY AND STATIONARY FUEL - Greenhouse gas emissions per unit",
  "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel": "TRANSPORTATION FUELS USED IN OREGON - Percentage of petroleum vs non-petroleum fuels used for transportation in Oregon: a) On-road fuel and b) Non-road fuel.",
  "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector": "ZERO EMISSION VEHICLE ADOPTION IN OREGON - Total ZEV registrations in the light-duty vehicle sector",
  "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines": "APPLICATION PROCESSING - Percent of Energy Facility Siting applications reviewed and approved within administrative or statutory deadlines.",
  "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels": "GREENHOUSE GAS CONTENT OF OREGON'S ELECTRICITY AND STATIONARY FUEL - Carbon intensity of emissions in Oregon's electricity and stationary fuels.",
  "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon": "TRANSPORTATION FUELS USED IN OREGON - Percentage of petroleum vs non-petroleum fuels used for on road transportation in Oregon",
  "home energy scoring percent of oregon population receiving a state authorized home energy score": "HOME ENERGY SCORING - Percent of Oregon population receiving a state authorized home energy score.",
  "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d": "HAZARD AND RISK ASSESSMENT COMPLETION - Percent of population residing in Oregon Urban Growth Boundary Areas (UGBs) that have completed geologic hazard and risk assessments that are suitable to initiate Department of Land Conservation and Development goal 7 planning for earthquake, landslide, tsunami, coastal erosion, volcanic and flooding hazards.",
  "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better": "LIDAR DATA COMPLETION - Percent of Oregon (sq. miles) with lidar data at USGS quality level 2 or better.",
  "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially": "PERCENT OF MINE SITES INSPECTED BIENNIALLY - Percent of permitted mine sites inspected biennially.",
  "governance percent of yes responses by governing board members to the set of best practices": "GOVERNANCE - Percent of yes responses by Governing Board members to the set of best practices.",
  "mine site inspections percent of active mine sites inspected annually": "MINE SITE INSPECTIONS - Percent of active mine sites inspected annually.",
  "percentage of legal cases in which the state s position is upheld jun 30": "Percentage of legal cases in which the state's position is upheld - - Jun 30",
  "percentage of appropriate litigation resolved through settlement jun 30": "Percentage of appropriate litigation resolved through settlement - - Jun 30",
  "amount of monies recovered for the state divided by the cost of recovery jun 30": "Amount of monies recovered for the state divided by the cost of recovery - - Jun 30",
  "average working days from receipt of contracting document to first substantive response to agency jun 30": "Average working days from receipt of contracting document to first substantive response to agency. - - Jun 30",
  "percentage of legal billings receivables collected within 30 days jun 30": "Percentage of legal billings receivables collected within 30 days - - Jun 30",
  "percentage of timely and complete charities reports submitted relative to total charities registered jun 30": "Percentage of timely and complete charities' reports submitted relative to total charities registered - - Jun 30",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information": "Customer Service - Percent of customers rating their satisfaction with the agency\u2019s customer service as \"good\" or \"excellent\" on overall, timeliness, accuracy, helpfulness, expertise, availability of information - Jun 30",
  "percentage of criminal justice division cases resolved successfully jun 30": "Percentage of Criminal Justice Division cases resolved successfully - - Jun 30",
  "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30": "Percentage of crime victims' compensation orders issued within 90 days of claim receipt - - Jun 30",
  "percentage of support collected by the child support program that is distributed to families": "Percentage of support collected by the Child Support Program that is distributed to families -",
  "percentage of current child support collected relative to total child support owed": "Percentage of current child support collected relative to total child support owed -",
  "percentage of child support program cases paying towards arrears relative to total program cases with arrears due": "Percentage of Child Support Program cases paying towards arrears relative to total Program cases with arrears due -",
  "percentage of child support program cases with support orders relative to total program cases": "Percentage of Child Support Program cases with support orders relative to total Program cases -",
  "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30": "Percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more - - Jun 30",
  "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30": "Percentage of sexual assault exams conducted by specially trained Sexual Assault Nurse Examiners (SANE) - - Jun 30",
  "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 210 days. - - Jun 30",
  "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result": "Percentage of legal cases in which the state's position is upheld - - Jun 30 * Upward Trend = positive result",
  "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result": "Percentage of appropriate litigation resolved through settlement - - Jun 30 * Upward Trend = positive result",
  "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result": "Amount of monies recovered for the state divided by the cost of recovery - - Jun 30 * Upward Trend = positive result",
  "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result": "Average working days from receipt of contracting document to first substantive response to agency. - - Jun 30 * Upward Trend = negative result",
  "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result": "Percentage of legal billings receivables collected within 30 days - - Jun 30 * Upward Trend = positive result",
  "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result": "Percentage of timely and complete charities' reports submitted relative to total charities registered - - Jun 30 * Upward Trend = positive result",
  "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result": "Percentage of Criminal Justice Division cases resolved successfully - - Jun 30 * Upward Trend = positive result",
  "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result": "Percentage of crime victims' compensation orders issued within 90 days of claim receipt - - Jun 30 * Upward Trend = positive result",
  "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result": "Percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more - - Jun 30 * Upward Trend = positive result",
  "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result": "Percentage of sexual assault exams conducted by specially trained Sexual Assault Nurse Examiners (SANE) - - Jun 30 * Upward Trend = positive result",
  "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 210 days. - - Jun 30 * Upward Trend = positive result",
  "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result": "Percentage of legal cases in which the state's position is upheld or partially upheld - - Jun 30 * Upward Trend = positive result",
  "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days. - - Jun 30 * Upward Trend = positive result",
  "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery - - Jun 30 * Upward Trend = positive result",
  "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result": "Percent of delinquent annual filers notified within 160 days of late filing - - Jun 30 * Upward Trend = positive result",
  "percentage of child support cases with support orders during the federal fiscal year": "Percentage of child support cases with support orders during the federal fiscal year. -",
  "percentage of dollars collected for current support in the child support cases": "Percentage of dollars collected for current support in the child support cases -",
  "percentage of eligible child support cases paying toward arrears": "Percentage of eligible child support cases paying toward arrears -",
  "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld. - - Jun 30 * Upward Trend = positive result",
  "percentage of criminal cases that are charged by doj criminal justice division that are favorably resolved jun 30 upward trend negative result": "Percentage of criminal cases that are charged by DOJ Criminal Justice Division that are favorably resolved. - - Jun 30 * Upward Trend = negative result",
  "average days to process personal income tax refund": "Average Days to Process Personal Income Tax Refund. -",
  "percent of personal income tax returns filed electronically": "Percent of Personal Income Tax Returns Filed Electronically -",
  "employee training per year percent receiving 20 hours per year": "Employee Training Per Year (percent receiving 20 hours per year). -",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa": "Customer Service - Percent of customers rating their satisfaction with the agency's customer service as \"good\"; or \"excellent\" based on overall experience, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services": "Effective Taxpayer Assistance - Provide effective taxpayer assistance through a combination of direct assistance and electronic self-help services.",
  "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ": "Appraisal Program Equity and Uniformity - We will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real market values that are within accepted appraisal standards.",
  "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts": "Appraisal Value Uniformity - We will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for DOR industrial accounts.",
  "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o": "Direct Enforcement Dollars Cost of Funds - We will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds (COF) for every direct enforcement dollar received by our agency.",
  "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ": "Collection Dollars Cost of Funds - We will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds (COF) for every dollar collected by our agency.",
  "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses": "Cost of Assessments - We will demonstrate our efficiency and effectiveness of our suspense, audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar assessed.",
  "employee engagement index of employees considered actively engaged by a standardized survey": "Employee Engagement - Index of employees considered actively engaged by a standardized survey.",
  "employee engagement percentage of employees considered actively engaged by a standardized survey": "Employee Engagement - Percentage of employees considered actively engaged by a standardized survey.",
  "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30": "Average increase in Police Officer Trainee test scores based on assessments at entry and completion of Police Basic Training. - - Jun 30",
  "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training courses at or above \"6\" on a scale of 1-7. (Added per 2003 legislative direction) - - Jun 30",
  "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30": "Percentage of attendees who ranked the usefulness of DPSST fire service regional training courses at or above \"6\" on a scale of 1-7. (Added per 2003 legislative direction) - - Jun 30",
  "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30": "Percentage of revocation or denial actions appealed that are upheld at the appellate level. - - Jun 30",
  "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30": "Average increase in Corrections Officer Trainee test scores based on assessments at entry and completion of Corrections Basic Training. - - Jun 30",
  "the percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process jun 30": "The percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process. - - Jun 30",
  "percent of constituents that agree or strongly agree that the process for requesting and receiving training profiles was quick and easy jun 30": "Percent of constituents that \"Agree\" or \"Strongly Agree\" that the process for requesting and receiving training profiles was quick and easy - - Jun 30",
  "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30": "CUSTOMER SERVICE - Percent of customers rating satisfaction with agency services \"good\" or\"excellent\" for: timeliness, accuracy, helpfulness, expertise, information availability. - Jun 30",
  "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy this ": "Average increase in the Center for Policing Excellence test scores based on assessments at entry and completion of Supervisory Leadership Academy and Organizational Leadership Management Academy - This KPM is designed to measure the DPSST training designed for and provided to Oregon's law enforcement officers in an effort to improve the effectiveness and efficiency of the criminal justice system. ",
  "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result": "Average increase in Police Officer Trainee test scores based on assessments at entry and completion of Police Basic Training. - - Jun 30 * Upward Trend = positive result",
  "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training courses at or above \"6\" on a scale of 1-7. (Added per 2003 legislative direction) - - Jun 30 * Upward Trend = positive result",
  "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu": "Percentage of attendees who ranked the usefulness of DPSST fire service regional training courses at or above \"6\" on a scale of 1-7. (Added per 2003 legislative direction) - - Jun 30 * Upward Trend = positive result",
  "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result": "Percentage of revocation or denial actions appealed that are upheld at the appellate level. - - Jun 30 * Upward Trend = positive result",
  "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result": "Average increase in Corrections Officer Trainee test scores based on assessments at entry and completion of Corrections Basic Training. - - Jun 30 * Upward Trend = positive result",
  "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive": "Number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the Board\u2019s established moral fitness standards. - - Jun 30 * Upward Trend = positive result",
  "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3": "Average increase in the Center for Policing Excellence test scores based on assessments at entry and completion of Supervisory Leadership Academy and Organizational Leadership Management Academy - - Jun 30 * Upward Trend = positive result",
  "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training": "Average increase in Police Officer Trainee test scores based on assessments at entry and completion of Police Basic Training. -",
  "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training courses at or above \"6\" on a scale of 1-7. (Added per 2003 legislative direction) -",
  "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction": "Percentage of attendees who ranked the usefulness of DPSST fire service regional training courses at or above \"6\" on a scale of 1-7. (Added per 2003 legislative direction) -",
  "percentage of revocation or denial actions appealed that are upheld at the appellate level": "Percentage of revocation or denial actions appealed that are upheld at the appellate level. -",
  "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training": "Average increase in Corrections Officer Trainee test scores based on assessments at entry and completion of Corrections Basic Training. -",
  "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp": "Armed Private Security Providers - Percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully complete the required annual training",
  "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability": "CUSTOMER SERVICE - Percent of customers rating satisfaction with agency services \"good\" or\"excellent\" for: timeliness, accuracy, helpfulness, expertise, information availability.",
  "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy": "Average increase in the Center for Policing Excellence test scores based on assessments at entry and completion of Supervisory Leadership Academy and Organizational Leadership Management Academy -",
  "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t": "AVERAGE PERCENTAGE OF STRUCTURES SAVED AFTER DECLARED CONFLAGRATION - based on the number of residential and commercial properties \u201cat risk\u201d or \u201cthreatened\u201d during wildland fires as compared to those lost to fire.",
  "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation": "OREGON RESIDENTIAL FIRE DEATH RATE - Per 1 million population, with a target to position Oregon among the twelve lowest fire death rates in the nation.",
  "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili": "CUSTOMER SERVICE SATISFACTION SURVEY - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund": "Increase in Deposits to the Common School Fund - Percent annual increase in amount of cash generated by agency activities deposited to the Common School Fund.",
  "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands": "Administrative and Operational Costs - Percent of program revenue streams used to cover administrative and operational costs of programs for forest and non-forest lands.",
  "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts": "Increase in Revenues from Land Management Activities - Amount increase in revenues generated by all Land Management activities, exclusive of timber harvest receipts.",
  "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies": "Complete Management Plans or Policies - Percent of DSL lands and waterways with completed area management plans or policies.",
  "no net loss of wetlands change in wetland acreage due to permit actions": "No Net Loss of Wetlands - Change in wetland acreage due to permit actions.",
  "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application": "Number of Days for a Permit Decision - Average number of days for an agency permit decision after receipt of a complete application.",
  "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete": "Annual Resolution of Removal-Fill Permit Non-Compliance - Percent of removal-fill permit non-compliance conditions that have a final resolution in place within 12 months from date non- compliance is determined.",
  "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene": "Annual Resolution of Removal - Fill Violations Related to Unauthorized Activities-Percent of removal-fill violations that have a final resolution in place within 12 months of receipt of a complaint generating determination of a violation.",
  "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report": "Agency Response Time to Wetland Delineation Reports - Average number of days for the agency initial review and response to a complete wetland delineation report.",
  "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices": "Agency Response Time for Wetland Land Use Notices - Average number of days for an agency response to wetland land use notices.",
  "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year": "Use of Payment to Provide Moneys - Percent payment-to-provide money received in Mitigation Bank Fund obligated and committed within one year.",
  "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received": "Unclaimed Property Disbursements - Percentage of total unclaimed property returned to owners and/or heirs compared to the total amount received.",
  "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift": "South Slough National Estuarine Research Reserve Operation Costs Leveraged. - Percent of SSNERR operations funded from sources other than CSF, including leverage from grants, fees, program revenues and gifts.",
  "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ": "South Slough National Estuarine Research Reserve Education Actions - Percentage of SSNERR education programs that use a structured assessment process surveys to provide information and decision support services responsive to audience needs.",
  "best practices percent of total best practices met by the land board": "Best Practices - Percent of total best practices met by the Land Board.",
  "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year": "Increase in Revenues from Land Management Activities - Percent increase in revenues generated by all Land Management activities, exclusive of timber harvest receipts from the prior year",
  "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements": "No Net Loss of Wetlands - Change in wetland acreage due to all regulatory actions, including enforcements.",
  "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands exclusive of the elliott state re": "Administrative and Operational Costs - Percent of program revenue streams used to cover administrative and operational costs of programs for forest and non-forest lands exclusive of the Elliott State Research Forest (ESRF)",
  "increase in revenues generated by all land management activities percent increase in revenues generated by all land management activities exclusive of odf managed forestland timber harvest receipts fr": "Increase in Revenues generated by all Land Management Activities - Percent increase in revenues generated by all Land Management activities, exclusive of ODF-managed forestland timber harvest receipts from the prior year.",
  "annual resolution of removal fill violations percent of removal fill violations that have a final order in place within 12 months of opening an enforcement record": "Annual Resolution of Removal-Fill Violations - Percent of removal-fill violations that have a final order in place within 12 months of opening an enforcement record.",
  "south slough national estuarine research reserve customer served total number of people served through reserve program s only totaled from prek university formal education classes teacher training coa": "South Slough National Estuarine Research Reserve Customer Served. - Total number of people served through Reserve program's only, totaled from: PreK-university formal education classes; Teacher training; Coastal training program events; Public and outreach activities (i.e., events and community classes).",
  "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30": "Union representation - Average number of days to resolve a petition for union representation when a contested case hearing is not required. - Jun 30",
  "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30": "Recommended orders - Average number of days for an Administrative Law Judge to issue a recommended order after the record in a contested case hearing is closed. - Jun 30",
  "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30": "Final Board orders - Average number of days from submission of a case to the Board until issuance of a final order. - Jun 30",
  "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30": "Mediation effectiveness - Percentage of contract negotiations disputes that are resolved by mediation for strike-permitted employees. - Jun 30",
  "appeals percentage of board orders which are reversed on appeal jun 30": "Appeals - Percentage of Board Orders which are reversed on appeal. - Jun 30",
  "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30": "Mediation effectiveness - Percentage of contract negotiations disputes that are resolved by mediation for strike-prohibited employees. - Jun 30",
  "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor": "Customer Satisfaction - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, and availability of information. - Jun 30",
  "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result": "Union representation - Average number of days to resolve a petition for union representation when a contested case hearing is not required. - Jun 30 * Upward Trend = negative result",
  "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result": "Recommended orders - Average number of days for an Administrative Law Judge to issue a recommended order after the record in a contested case hearing is closed. - Jun 30 * Upward Trend = negative result",
  "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result": "Final Board orders - Average number of days from submission of a case to the Board until issuance of a final order. - Jun 30 * Upward Trend = negative result",
  "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result": "Mediation effectiveness - Percentage of contract negotiations disputes that are resolved by mediation for strike-permitted employees. - Jun 30 * Upward Trend = positive result",
  "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result": "Appeals - Percentage of Board Orders which are reversed on appeal. - Jun 30 * Upward Trend = negative result",
  "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result": "Mediation effectiveness - Percentage of contract negotiations disputes that are resolved by mediation for strike-prohibited employees. - Jun 30 * Upward Trend = positive result",
  "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent": "Customer Satisfaction - Percent of participants (customers) who rate the Regional Solutions process very good to excellent.",
  "percentage of state contract awards to business certified by the certification office for business inclusion and diversity": "Percentage of State Contract Awards to Business Certified by the Certification Office for Business Inclusion and Diversity -",
  "state hiring number of protected classes being hired promoted and retained in state agencies": "State Hiring - Number of protected classes being hired, promoted, and retained in state agencies.",
  "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer": "Reducing Homelessness - Percentage of homeless households who exited into permanent housing and retained that housing for six months or longer.",
  "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi": "Energy Assistance - Of all crisis energy payments, the percentage of payments made to prevent power disconnections. Crisis payments include those for preventing disconnection of service or restoring service which was shut off.",
  "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc": "Affordable Rental Housing - Percentage of regulated multifamily housing units funded with grants, tax credits, and bonds, that will be affordable to households earning at or below 50% of the area median income.",
  "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil": "Affordable Rental Housing for People with Disabilities - Percentage of affordable rental housing units funded that provide rental opportunities for low-income individuals with physical or mental disabilities.",
  "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo": "Affordable Rental Housing (Construction Costs) - Construction costs per square foot for: newly constructed housing units developed through grant and tax credit programs; and construction costs per square foot for rehabilitated housing units developed through grant and tax credit programs, as compared to national RS Means data.",
  "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni": "Affordable Rental Housing (Areas of Opportunity) - Percentage of affordable rental housing units funded with 9% Low Income Housing Tax Credits or HOME program funds that will be developed in high opportunity areas. High opportunity areas are defined as census tracts that meet two of the following three criteria: low poverty rate, below average unemployment rate, high ratio of jobs to labor force.",
  "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ": "Affordable Rental Housing in Rural Areas - Percent increase in the number of affordable rental housing units that will be developed in rural areas. Rural areas are defined as: communities with population 15,000 or less outside of the Portland Urban Growth Boundary in counties within Metropolitan Statistical Areas (Benton, Clackamas, Columbia, Deschutes, Jackson, Josephine, Lane, Marion, Multnomah,",
  "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program": "Homeownership - Percentage of households at or below the county median family income served by the Oregon Bond Residential Loan program.",
  "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color": "Homeownership Services to People of Color - Percentage of people served by all OHCS homeownership programs who identify as people of color.",
  "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ": "Agency Customer Service - Percentage of customers rating their satisfaction with the agency\u2019s customer service as \u201cgood\u201d or \u201cexcellent\u201d: timeliness, accuracy, helpfulness, expertise, availability of information, overall.",
  "exits to permanent housing percentage of households enrolled in emergency shelter street outreach or rapid rehousing projects who exited to permanent housing and remained housed for six months or long": "Exits to Permanent Housing - Percentage of households enrolled in emergency shelter, street outreach, or rapid rehousing projects who exited to permanent housing, and remained housed for six months or longer.",
  "affordable rental housing affordability percentage of regulated rental housing units funded that will be affordable to households making at or below 50 of the area median income whether through rent r": "Affordable Rental Housing: Affordability - Percentage of regulated rental housing units funded that will be affordable to households making at or below 50% of the area median income, whether through rent restrictions on the units or through Project Based Rent Assistance (PBRA).",
  "affordable rental housing rural housing percentage of affordable rental housing units funded that will be developed in rural areas as defined by ohcs": "Affordable Rental Housing : Rural Housing - Percentage of affordable rental housing units funded that will be developed in rural areas as defined by OHCS.",
  "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date": "Oregon High School Graduates Attending College - Percentage of Oregon students enrolled in college within 16 months of their 4-year high school cohort graduation date.",
  "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students": "College Credits Earned by K-12 Students - Amount of postsecondary credit per graduate awarded to K-12 students.",
  "number of adult high school diplomas geds earned number of people earning geds and adult high school diplomas in oregon each year": "Number of adult high school diplomas/GEDs earned - Number of people earning GEDs and adult high school diplomas in Oregon each year.",
  "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing": "Developmental education pass rates - Percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course: Writing.",
  "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont": "Success of developmental education students in college math and English - Percent of students enrolled in at least 6 credits who successfully complete college-level math or writing course within 24 months of enrolling in a corresponding community college math or writing developmental education course compared to the number of students enrolled in developmental education generally.",
  "number of community college students who have earned 15 29 college credits": "Number of community college students who have earned 15-29 college credits. -",
  "number of community college students who have earned 30 44 college credits": "Number of community college students who have earned 30-44 college credits. -",
  "number of community college students who earn at least 45 college credits": "Number of community college students who earn at least 45 college credits. -",
  "certificate and otm earners number of certificates awarded and oregon transfer modules otm earned each academic year": "Certificate and OTM Earners - Number of certificates awarded and Oregon Transfer Modules (OTM) earned each academic year.",
  "associate s degrees number of associate s degrees completed each academic year": "Associate's Degrees - Number of associate\u2019s degrees completed each academic year.",
  "completion ratio number of degrees certificates completed and transfer prior to completion per 100 credit bearing fte": "Completion Ratio - Number of degrees, certificates completed, and transfer prior to completion per 100 credit-bearing FTE",
  "community college to university transfers number of students who transfer to any four year institution each academic year": "Community college to university transfers - Number of students who transfer to any four-year institution each academic year.",
  "earnings of community college completers median earnings of community college completers four quarters and five years after completion": "Earnings of community college completers - Median earnings of community college completers four quarters and five years after completion.",
  "earnings of community college leavers median earnings of community college completers four quarters and five years after completion": "Earnings of community college leavers - Median earnings of community college completers four quarters and five years after completion",
  "first year retention rate percentage of oregon public university students starting in a fall term and returning to an oregon public university the following fall": "First-year retention rate - Percentage of Oregon public university students starting in a fall term and returning to an Oregon public university the following fall.",
  "six year public university graduation rate percentage of full time first time students in an entering cohort that had graduate from an oregon public university six years later": "Six-year public university graduation rate - Percentage of full-time first-time students in an entering cohort that had graduate from an Oregon public university six years later.",
  "number of bachelor s degrees awarded each academic year number of bachelor s degrees awarded at oregon public universities each academic year": "Number of bachelor\u2019s degrees awarded each academic year - Number of bachelor's degrees awarded at Oregon public universities each academic year",
  "number of advanced degrees and graduate certificates awarded number of advanced degrees and graduate certificates awarded at oregon public universities each academic year": "Number of advanced degrees and graduate certificates awarded - Number of advanced degrees and graduate certificates awarded at Oregon public universities each academic year.",
  "bachelor s degrees awarded to community college transfers number of bachelor s degrees awarded to transfer students from oregon community colleges each academic year": "Bachelor's degrees awarded to community college transfers - Number of bachelor\u2019s degrees awarded to transfer students from Oregon community colleges each academic year",
  "graduation rate for non traditional students graduation rate for newly admitted undergraduate students who are not first time full time freshman students within six years of enrollment": "Graduation rate for non-traditional students - Graduation rate for newly admitted undergraduate students who are not first-time full-time freshman students (within six years of enrollment).",
  "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation": "Earnings of bachelor's degree completers - Median earnings of graduating students (BA/BS only) four quarters and five years after graduation.",
  "percentage of resident enrolled students who are incurring unaffordable costs": "Percentage of resident enrolled students who are incurring unaffordable costs. -",
  "percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid. -",
  "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers": "University graduate debt - Average debt amount of Bachelor\u2019s graduates accompanied by percent of graduates who are borrowers.",
  "student loan default rates three year official cohort student loan default rates": "Student loan default rates - Three-year official cohort student loan default rates",
  "average cost of attendance average cost of attendance for resident undergraduates minus grant aid as a percentage of median income": "Average cost of attendance - Average cost of attendance for resident undergraduates minus grant aid as a percentage of median income.",
  "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities": "Tuition and fees - Average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident, undergraduate FTE (colleges and universities).",
  "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis": "Racial/Ethnic Differences Among Oregon High School Graduates Attending College - Percentage of Oregon students enrolled in college within 16 months of their 4-year high school cohort graduation date, disaggregated by race/ethnicity",
  "oregon educational attainment percent of young oregon adults with post secondary degree or certificate": "Oregon Educational Attainment - Percent of young Oregon adults with post secondary degree or certificate",
  "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years": "Community College Completion and Transfer Rate - Percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years.",
  "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst": "Racial/Ethnic Differences for Community College Completion and Transfer Rate - Percentage of community college students who complete an associate degree or certificate or who transfer to university system within three years by race/ethnicity.",
  "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years": "Public University Graduation Rate - Percentage of public university college students who complete a bachelor\u2019s degree within 6 years.",
  "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity": "Racial/Ethnic Differences for Public University Graduation Rate - Percentage of public university students who complete a bachelor\u2019s degree within 6 years, by race/ethnicity.",
  "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid": "Percentage of resident enrolled students who are incurring unaffordable costs - Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
  "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ": "Racial/Ethnic Differences in Percentage of Resident Students incurring Unaffordable Costs - Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid, by race/ethnicity.",
  "earnings of community college completers median earnings of community college completers five years after completion": "Earnings of Community College Completers - Median earnings of community college completers five years after completion.",
  "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity": "Racial/Ethnic Differences in Earnings of Community College Completers - Median earnings of community college completers, five years after completion, by race/ethnicity.",
  "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion": "Earnings of bachelor's degree completers - Median earnings of graduates with bachelor's degrees five years after completion",
  "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity": "Racial/Ethnic Differences in Earnings of Bachelor's Degree Completers - Median earnings of graduates with bachelor's degrees, five years after completion, by race/ethnicity.",
  "commission best practices percent of total best practices met by the commission": "Commission Best Practices - Percent of total best practices met by the Commission.",
  "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity": "Employment Rate - Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
  "percentage of legal cases in which the state s position is upheld or partially upheld": "Percentage of legal cases in which the state's position is upheld or partially upheld -",
  "percentage of appropriate litigation resolved through settlement": "Percentage of appropriate litigation resolved through settlement -",
  "percentage of defense of criminal convictions dcc cases briefed within 182 days": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days. -",
  "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery -",
  "percent of delinquent annual filers notified within 160 days of late filing": "Percent of delinquent annual filers notified within 160 days of late filing -",
  "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld this is a proposed new kpm for the civil enforcement child advocacy program a significant child adv": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld. - This is a proposed new KPM for the Civil Enforcement - Child Advocacy program. A significant child advocacy program was funded by the 2019 Legislature and so this KPM is to provide a measure of performance success in representing our client agency.",
  "average working days from receipt of contracting document to first substantive response to agency": "Average working days from receipt of contracting document to first substantive response to agency. -",
  "percentage of legal billings receivables collected within 30 days": "Percentage of legal billings receivables collected within 30 days -",
  "percentage of crime victims compensation orders issued within 90 days of claim receipt": "Percentage of crime victims' compensation orders issued within 90 days of claim receipt -",
  "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available": "CUSTOMER SERVICE - The percentage of customers rating their satisfaction with the agency\u2019s customer service as \"good\" or \"excellent\" overall, timeliness, accuracy, helpfulness, expertise, information available.",
  "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent": "IT CUSTOMERS - The percentage of customers rating overall satisfaction with problem solution as above average or excellent.",
  "website the percentage approval rating of website users": "WEBSITE - The percentage approval rating of website users.",
  "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity": "DIVERSITY - Racial/ethnic diversity in Legislative Administration as compared to the total State's diversity.",
  "turnover annual voluntary turnover rate of the legislative administration continuing workforce": "TURNOVER - Annual voluntary turnover rate of the Legislative Administration continuing workforce.",
  "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves": "GOLD STAR CERTIFICATE - Number of years out of last five that Financial Services earns State Controller's Division Gold Star Certificate for the Legislative agencies it serves.",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01": "Customer Service - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, and expertise. - Jan 01",
  "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive": "Nonpartisanship - Percent of customers rating their satisfaction with the agency's ability to provide services on a fair objective and nonpartisan basis as \"good\" or \"excellent\". - Jan 01 * Upward Trend = positive result",
  "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result": "Confidentiality - Percent of customers rating their satisfaction with the agency's ability to provide confidential services as \"good\" or \"excellent\". - Jan 01 * Upward Trend = positive result",
  "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result": "Quality of Legislative Publications - Percent of customers rating their satisfaction with the agency's publications as \"good\" or \"excellent\". - Jan 01 * Upward Trend = positive result",
  "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result": "Quality of Legal Advice - Percent of customers rating their satisfaction with the agency's quality of legal advice as \"good\" or \"excellent\". - Jan 01 * Upward Trend = positive result",
  "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result": "Gold Star Certificate - Number of years out of the last four that Legislative Counsel has earned the State Controller\u2019s Division Gold Star Certificate. - Jan 01 * Upward Trend = positive result",
  "drafting legislative concepts for state agencies and elected officials percent of customers rating their satisfaction with the agency s quality of legislative concepts as good or excellent jan 01 upwa": "Drafting Legislative Concepts for State Agencies and Elected Officials - Percent of customers rating their satisfaction with the agency's quality of legislative concepts as \"good\" or \"excellent\". - Jan 01 * Upward Trend = positive result",
  "web site the percentage approval rating of web site users": "WEB-SITE - The percentage approval rating of web-site users.",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available": "Customer Service - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, information available.",
  "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent": "Nonpartisanship - Percent of customers rating their satisfaction with the agency's ability to provide services on a fair objective and nonpartisan basis as \"good\" or \"excellent\".",
  "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent": "Confidentiality - Percent of customers rating their satisfaction with the agency's ability to provide confidential services as \"good\" or \"excellent\".",
  "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent": "Quality of Legislative Publications - Percent of customers rating their satisfaction with the agency's publications as \"good\" or \"excellent\".",
  "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert": "CUSTOMER SERVICE - CUSTOMER SERVICE - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information",
  "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent": "Services and Products - Percent of customers rating their satisfaction with the agency's services and products as \"good\" or \"excellent.\"",
  "percentage of non referred complaints where action is needed that are partially or fully resolved jun 30": "Percentage of non-referred complaints where action is needed that are partially or fully resolved. - - Jun 30",
  "average initial response time to non referred cases jun 30": "Average initial response time to non-referred cases. - - Jun 30",
  "average time to close non referred cases jun 30": "Average time to close non-referred cases. - - Jun 30",
  "percentage of nursing facilities visited at least once annually jun 30": "Percentage of nursing facilities visited at least once annually. - - Jun 30",
  "percentage of assisted living and residential care facilities visited at least once annually jun 30": "Percentage of assisted living and residential care facilities visited at least once annually. - - Jun 30",
  "percentage of adult foster care homes visited at least once annually jun 30": "Percentage of adult foster care homes visited at least once annually. - - Jun 30",
  "number of requests for assistance from consumers the public facility staff and agencies jun 30": "Number of requests for assistance from consumers, the public, facility staff and agencies. - - Jun 30",
  "participation in system wide advocacy meetings at the local regional state and national levels jun 30": "Participation in system-wide advocacy meetings at the local, regional, state and national levels. - - Jun 30",
  "total number of certified ombudsmen volunteer hours annually jun 30": "Total number of certified ombudsmen volunteer hours annually. - - Jun 30",
  "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result": "Percentage of non-referred complaints to LTCO where action is needed that are partially or fully resolved. - - Jun 30 * Upward Trend = positive result",
  "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result": "Average initial response time, measured in business days, to LTCO non-referred cases. - - Jun 30 * Upward Trend = negative result",
  "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result": "Average time, measured in business days, to close LTCO non-referred cases. - - Jun 30 * Upward Trend = negative result",
  "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned. - - Jun 30 * Upward Trend = positive result",
  "long term care certified ombudsman hours jun 30 upward trend positive result": "Long-Term Care Certified Ombudsman hours. - - Jun 30 * Upward Trend = positive result",
  "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period. - - Jun 30 * Upward Trend = positive result",
  "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result": "Number of referrals diverted away from OPGC by finding less restrictive alternatives. - - Jun 30 * Upward Trend = positive result",
  "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target": "Average initial response time, measured in business days, to LTCO non-referred cases. - * Upward Trend = negative result actual target",
  "average time measured in business days to close ltco non referred cases upward trend negative result actual target": "Average time, measured in business days, to close LTCO non-referred cases. - * Upward Trend = negative result actual target",
  "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned. - * Upward Trend = positive result actual target",
  "percent of adult foster homes receiving a visit by a staff member or volunteer of the ltco program annually upward trend positive result actual target": "Percent of Adult Foster Homes receiving a visit by a staff member or volunteer of the LTCO program annually. - * Upward Trend = positive result actual target",
  "long term care certified ombudsman hours upward trend positive result actual target": "Long-Term Care Certified Ombudsman hours. - * Upward Trend = positive result actual target",
  "average time first action taken in response to request for assistance from the rfo program target 90 of requests for assistance will be responded to within 2 business days excluding weekends and holid": "Average time first action taken in response to request for assistance from the RFO program. Target: 90% of requests for assistance will be responded to within 2 business days, excluding weekends and holidays. - * Upward Trend = positive result actual target",
  "percentage of rfo homes and facilities visited annually upward trend positive result actual target": "Percentage of RFO homes and facilities visited annually. - * Upward Trend = positive result actual target",
  "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline": "TIMELY RESOLVE APPEALS - Percentage of appeals of land use decisions that are resolved within statutory deadlines or, if all parties agree, with no more than a 7 day extension of the statutory deadline.",
  "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba": "TIMELY SETTLE RECORD - Percentage of record objections that are resolved within 60 days after the record objection is received by LUBA.",
  "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision": "RESOLVE ALL ISSUES - Percentage of decisions where all issues are resolved when reversing or remanding a land use decision.",
  "sustained on appeal percentage of final opinions that are sustained on appeal": "SUSTAINED ON APPEAL - Percentage of final opinions that are sustained on appeal.",
  "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline up": "TIMELY RESOLVE APPEALS - Percentage of appeals of land use decisions that are resolved within statutory deadlines or, if all parties agree, with no more than a 7 day extension of the statutory deadline. * Upward Trend = positive result",
  "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba upward trend positive result": "TIMELY SETTLE RECORD - Percentage of record objections that are resolved within 60 days after the record objection is received by LUBA. * Upward Trend = positive result",
  "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision upward trend positive result": "RESOLVE ALL ISSUES - Percentage of decisions where all issues are resolved when reversing or remanding a land use decision. * Upward Trend = positive result",
  "sustained on appeal percentage of final opinions that are sustained on appeal upward trend positive result": "SUSTAINED ON APPEAL - Percentage of final opinions that are sustained on appeal. * Upward Trend = positive result",
  "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 21 day extension of the statutory deadline": "TIMELY RESOLVE APPEALS - Percentage of appeals of land use decisions that are resolved within statutory deadlines or, if all parties agree, with no more than a 21-day extension of the statutory deadline.",
  "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information": "Customer Service - percent of customers rating service quality as good or excellent-overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information",
  "best practices percent of total best practices met by the commission on asian pacific islander affairs": "Best Practices - Percent of total best practices met by the Commission on Asian/Pacific Islander Affairs",
  "best practices percent of total best practices met by the commission on black affairs": "Best Practices - Percent of total best practices met by the Commission on Black Affairs",
  "best practices percent of total best practices met by the commission for women": "Best Practices - Percent of total best practices met by the Commission for Women.",
  "best practices percent of total best practices met by the commission on hispanic affairs": "Best Practices - Percent of total best practices met by the Commission on Hispanic Affairs",
  "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av": "Customer Service - Percent of commissioners who rate the Oregon Advocacy Commissions Office service quality as good or excellent- overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information",
  "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process": "New Commissioner Onboarding - Survey of new commissioners to gauge the quality of our onboarding training and process.",
  "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ": "Applied Policy Research - Percent of stakeholders who worked with the Commissions on equity-focused policy research projects and rated OAC Applied Policy Research quality as good or excellent- relevance, accuracy, helpfulness, timeliness, expertise, availability of information, and overall effectiveness.",
  "best practices percent of total best practices met by the oregon advocacy commissions": "Best Practices - Percent of total best practices met by the Oregon Advocacy Commissions",
  "average number of days to resolve a complaint": "Average number of days to resolve a complaint. -",
  "percent of sexual misconduct boundary complaints resolved in 180 days": "Percent of sexual misconduct/boundary complaints resolved in 180 days -",
  "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within a target number of days": "The Percentage of new complaints that are assessed, investigated, and presented to the board for an initial decision within a target number of days. -",
  "percentage of chiropractic physicians meeting the annual continuing education requirements": "Percentage of chiropractic physicians meeting the annual continuing education requirements. -",
  "the percentage of licenses issued within a target number of days once all application components that are the responsibility of the applicant have been received": "The Percentage of licenses issued within a target number of days once all application components (that are the responsibility of the applicant) have been received. -",
  "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days": "The Percentage of new complaints that are assessed, investigated, and presented to the board for an initial decision within 120 days. -",
  "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received": "The Percentage of licenses issued within 5 days once all application components (that are the responsibility of the applicant) have been received. -",
  "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation": "Days between complaint receipt and investigation preparation for Board. - Percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation is prepared for Board review/action.",
  "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days": "Days between investigation preparation and presentation to the Board. - Percent of cases, with a prepared investigation that is ready for Board review/action, that are presented to the Board within 30 days of completion.",
  "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action": "Days between Board review/initial action and case closure. - Percent of cases closed within 90 days of Board review/initial action.",
  "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i": "Days between complaint receipt and investigation report finalized for Board (investigative process step one) - Percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation is prepared for Board review/action.",
  "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p": "Days between investigation report finalized and presentation to the Board (investigative process step two) - Percent of cases, with a prepared investigation that is ready for Board review/action, that are presented to the Board within 60 days of completion.",
  "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days": "Summary of investigative steps: Percentage of new complaints that are assessed, investigated, and presented to the board for an initial decision within 120 days. -",
  "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action": "Days between Board review/initial action and case closure (investigative process step three). - Percent of cases closed within 90 days of Board review/initial action.",
  "summary of investigative steps average number of days to resolve a complaint": "Summary of investigative steps: Average number of days to resolve a complaint. -",
  "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received": "Percentage of licenses issued within 5 days once all application components (that are the responsibility of the applicant) have been received. -",
  "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 150 days from when a complaint i": "Days between complaint receipt and investigation report finalized for Board (investigative process step one) - Percent of cases having investigative reports written within 150 days from when a complaint is received to when the investigation is prepared for Board review/action.",
  "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 150 days": "Summary of investigative steps: Percentage of new complaints that are assessed, investigated, and presented to the board for an initial decision within 150 days. -",
  "continuing education compliance percent of licensees in compliance with continuing education requirements": "Continuing Education Compliance - Percent of Licensees in compliance with continuing education requirements.",
  "time to investigate complaints average time from receipt of new complaints to completed investigation": "Time to Investigate Complaints - Average time from receipt of new complaints to completed investigation.",
  "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license": "Days to Complete License Paperwork - Average number of working days from receipt of completed paperwork to issuance of license.",
  "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai": "CUSTOMER SATISFACTION WITH AGENCY SERVICES - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "time to investigate complaints average months from receipt of new complaints to completed investigation": "Time to Investigate Complaints - Average months from receipt of new complaints to completed investigation.",
  "number of jobs created jun 30": "Number of jobs created - - Jun 30",
  "number of jobs retained jun 30": "Number of jobs retained - - Jun 30",
  "personal income tax generated by the department s investment in jobs jun 30": "Personal income tax generated by the Department\u2019s investment in jobs - - Jun 30",
  "new export sales of assisted clients jun 30": "New export sales of assisted clients - - Jun 30",
  "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30": "a. Total dollar amount of federal contracts awarded to Oregon Businesses receiving Government Contract Assistance Program assistance. - - Jun 30",
  "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30": "b. Number of federal contracts awarded to Oregon businesses receiving Government Contract Assistance Program assistance. - - Jun 30",
  "number of new industrial sites acres certified project ready jun 30": "Number of new industrial sites/acres certified \"project ready.\" - - Jun 30",
  "number of community capital projects assisted for planning infrastructure community and organizational jun 30": "Number of community capital projects assisted for planning (infrastructure, community and organizational). - - Jun 30",
  "number of community capital construction financing projects that address public health and safety issues jun 30": "Number of community capital construction financing projects that address public health and safety issues. - - Jun 30",
  "number of community capital construction financing projects that assist with future economic and community development jun 30": "Number of community capital construction financing projects that assist with future economic and community development. - - Jun 30",
  "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive": "Additional Jobs Created through Property Tax Abatement Programs - New jobs created at businesses that used either the Enterprise Zone program or Strategic Investment Program. - Jun 30 * Upward Trend = positive result",
  "percent of complaints presented to the board within 90 days of receipt of complaint": "Percent of complaints presented to the Board within 90 days of receipt of complaint. -",
  "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint": "Timely Investigations - Percent of complaints presented to the Board within 120 days of receipt of complaint.",
  "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days": "TIMELY LICENSURE - Percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days.",
  "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure": "AUTOMATION - Percent of license and limited permit applications from qualified applicants that are processed using an automated procedure.",
  "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year": "DISCIPLINE RESOLUTION - Percentage and number of complaints resolved by means other than from formal administrative hearings within a year.",
  "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days": "TIMELY LICENSURE - Percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days.",
  "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action": "Timely Resolution of Complaints - Average number of days from the date an investigation is opened to completion of investigation report for Board action",
  "average time from receipt of a new complaint to completion of the investigation months": "Average time from receipt of a new complaint to completion of the investigation (months). -",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail": "Customer Service - Percent of customers rating their satisfaction with the agency's customer service as good or excellent for overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "investigations average number of months from receipt of a new complaint to completion of the investigation": "Investigations - Average number of months from receipt of a new complaint to completion of the investigation.",
  "percent of audited pharmacists who complete continuing education on time": "Percent of audited pharmacists who complete continuing education on time. -",
  "percent of pharmacies inspected annually": "Percent of pharmacies inspected annually. -",
  "timely investigations percent of complaints presented to the board within 120 days of receipt": "Timely Investigations - Percent of complaints presented to the Board within 120 days of receipt.",
  "percent of inspected pharmacies that are in compliance annually dec 31 upward trend positive result": "Percent of inspected pharmacies that are in compliance annually. - - Dec 31 * Upward Trend = positive result",
  "percentage of individual and facility licenses that are issued within 30 days dec 31 upward trend positive result": "Percentage of individual and facility licenses that are issued within 30 days. - - Dec 31 * Upward Trend = positive result",
  "percent of pharmacies inspected every two years dec 31 upward trend positive result": "Percent of pharmacies inspected every two years. - - Dec 31 * Upward Trend = positive result",
  "average number of days to complete an investigation from complaint to board presentation dec 31 upward trend negative result": "Average number of days to complete an investigation from complaint to board presentation. - - Dec 31 * Upward Trend = negative result",
  "board best practices percent of total best practices met by the board dec 31 upward trend positive result": "Board Best Practices - Percent of total best practices met by the Board. - Dec 31 * Upward Trend = positive result",
  "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals": "RESIDENCY SUPERVISION - Percent of supervisors and residents who rate supervision process as \"good\" or \"excellent\" as effective preparation for competent and ethical professionals.",
  "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals": "EXAMINATION - Percent of examiners and examinees who rate the board-administered exam as \u201cgood\u201d or \u201cexcellent\u201d as an effective screen for competent and ethical professionals.",
  "continuing education percent of continuing education reports that meet requirements at first review": "CONTINUING EDUCATION - Percent of continuing education reports that meet requirements at first review.",
  "complaint investigations percent of uncontested case consumer complaint investigations completed within six months": "COMPLAINT INVESTIGATIONS - Percent of uncontested case consumer complaint investigations completed within six months.",
  "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information": "CUSTOMER SERVICE - Percent of customers rating their satisfaction with the agencys customer service as good or excellent: overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli": "GRANT ADMINISTRATION - Percentage of CJC administered grant programs that meet or exceed 75% or more of the grant requirements (i.e. individuals served, services delivered, etc) contained in their grant applications.",
  "facility inspection percent of licensed facilities inspected not less than once per biennium": "Facility Inspection - Percent of licensed facilities inspected not less than once per biennium.",
  "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee": "Complaint Investigation - Percent of investigative reports completed within six months of a complaint from any person against a licensee.",
  "timely resolution of complaints percent of cases closed within 9 months": "Timely Resolution of Complaints - Percent of cases closed within 9 months.",
  "percent of runways in good or better condition jan 01": "Percent of runways in good or better condition. - - Jan 01",
  "percent of runways meeting or exceeding approach surface standards sep 30": "Percent of runways meeting or exceeding approach surface standards. - - Sep 30",
  "number of state airports with current inspections sep 30": "Number of State Airports with current Inspections. - - Sep 30",
  "percentage of total federal funds obligated or spent jun 30": "Percentage of total Federal Funds obligated or spent. - - Jun 30",
  "percent of aircraft registered aug 31": "Percent of aircraft registered - - Aug 31",
  "percent of pilots registered aug 31": "Percent of pilots registered - - Aug 31",
  "percent of total best practices met by the board aug 31": "Percent of total best practices met by the board. - - Aug 31",
  "percent of runways in good or better condition": "Percent of runways in good or better condition. -",
  "percent of runways meeting or exceeding approach surface standards": "Percent of runways meeting or exceeding approach surface standards. -",
  "number of state airports with current inspections": "Number of State Airports with current Inspections. -",
  "percentage of total federal funds obligated or spent": "Percentage of total Federal Funds obligated or spent. -",
  "percent of aircraft registered": "Percent of aircraft registered -",
  "percent of pilots registered": "Percent of pilots registered -",
  "food safety ensure high levels of compliance with each of the ten risk factors identified by centers for disease control in retail stores": "Food Safety - Ensure high levels of compliance with each of the ten risk factors identified by Centers for Disease Control in retail stores.",
  "weighing and measuring devices percent of weighing and measuring devices examined found in compliance with oregon s weights and measures laws": "Weighing and Measuring Devices - Percent of weighing and measuring devices examined found in compliance with Oregon\u2019s weights and measures laws.",
  "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year": "Top 100 Exclusions - Percent of plant pests, diseases, or weeds on the Oregon 100 Most Dangerous Invaders list successfully excluded each year.",
  "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state or kept decreasing or stable": "Noxious Weed Control - Percentage of state \"A\" & \"T\" listed noxious weed populations successfully excluded from the state or kept decreasing or stable.",
  "t e plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts": "T&E Plants - Percent of listed T&E plants with stable or increasing populations as a result of department management and recovery efforts.",
  "pesticide investigations percent of pesticide investigations that result in enforcement actions": "Pesticide Investigations - Percent of pesticide investigations that result in enforcement actions.",
  "non traditional 3rd party certification services number of days required to process and issue certification after audit completion": "Non-traditional 3rd party certification services - Number of days required to process and issue certification after audit completion.",
  "trade activities sales as a result of trade activities with oregon producers and processors": "Trade Activities - Sales as a result of trade activities with Oregon producers and processors.",
  "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and": "Ag Employment - Number of jobs saved or created as a result of activities to retain or expand existing Oregon agricultural and food processing capacity. Measured in numbers of jobs based on telephone and email surveys of companies assisted.",
  "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections": "CAFOs - Percent of permitted Oregon Confined Animal Feeding Operations (CAFOs) found to be in compliance with their permit during annual inspections.",
  "smoke management no increase above 2002 levels in hours of significant smoke intrusions due to field burning in key cities in the willamette valley as measured by nephelometer readings": "Smoke Management - No increase above 2002 levels in hours of 'significant smoke intrusions' due to field burning in key cities in the Willamette Valley as measured by nephelometer readings.",
  "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality": "Water Quality - Percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality.",
  "number of public use airport inspections conducted": "Number of public use airport inspections conducted. -",
  "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control": "Food Safety - Percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the Centers for Disease Control.",
  "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws": "Weighing and Measuring Devices - Percentage of all weighing and measuring devices examined that were found in compliance with Oregon's weights and measures laws.",
  "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable": "Noxious Weed Control - Percentage of state \"A & T\" listed noxious weed populations successfully excluded from the state are decreasing or stable.",
  "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts": "Threatened & Endangered Plants - Percent of listed T&E plants with stable or increasing populations as a result of department management and recovery efforts.",
  "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion": "Non-traditional 3rd party certification services - Percentage of certifications issued within 15 days of audit completion.",
  "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings": "Smoke Management - Total hours of 'significant smoke intrusions' due to field burning, in key cities in the Willamette Valley, above 2002 levels as measured by nephelometer readings.",
  "state owned airports visual approach surface standards percent of state owned airport approaches meeting or in the process of meeting visual approach surface standards excluding those with permanent t": "State-Owned Airports Visual Approach Surface Standards - Percent of state-owned airport approaches meeting or in the process of meeting visual approach surface standards excluding those with permanent terrain obstructions (such as hills or mountains).",
  "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system": "QUALITY LEARNING ENVIRONMENTS - Increase the number of early learning and development programs participating in the statewide Quality Rating and Improvement System",
  "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star": "QUALITY LEARNING ENVIRONMENTS - Increase the percentage of high quality early learning and development programs as measured by the statewide Quality Rating and Improvement System (rated as 3, 4, or 5 star)",
  "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment": "KINDERGARTEN ASSESSMENT - Increase performance of entering kindergarten children on the Kindergarten Assessment",
  "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading": "EARLY LITERACY - Percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
  "students on track to graduate percentage of 9th grade students on track to graduate": "STUDENTS ON TRACK TO GRADUATE - Percentage of 9th grade students on track to graduate.",
  "high school completion percentage of students who complete high school within four years": "HIGH SCHOOL COMPLETION - Percentage of students who complete high school within four years",
  "college going college going rate of oregon residents into post secondary institutions": "COLLEGE GOING - College-going rate of Oregon residents into post-secondary institutions",
  "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th": "PRIORITY AND FOCUS SCHOOLS - Percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on the criteria used for their original identification",
  "high quality staff percentage of ode staff performing at or above standard on evaluation": "HIGH QUALITY STAFF - Percentage of ODE staff performing at or above standard on evaluation",
  "customer service percentage of customers rating the agency s customer service as good or excellent": "CUSTOMER SERVICE - Percentage of customers rating the agency's customer service as \"good\" or \"excellent\"",
  "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system": "QUALITY LEARNING ENVIRONMENTS - Increase the percentage of early learning and development programs participating in the statewide Quality Rating and Improvement System",
  "chronic absenteeism percentage of students who are absent more than 10 of days of the school year": "CHRONIC ABSENTEEISM - Percentage of students who are absent more than 10% of days of the school year",
  "protecting the health safety of children in child care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance": "Protecting the Health & Safety of Children in Child Care - Percentage of citations for a serious valid finding that received a timely follow-up visit to confirm compliance",
  "regular attendance percentage of students who are present for 90 or more of their enrolled days in the school year": "REGULAR ATTENDANCE - Percentage of students who are present for 90% or more of their enrolled days in the school year",
  "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts": "EARLY LITERACY - Percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
  "high school graduation percentage of students who graduate high school within four years": "HIGH SCHOOL GRADUATION - Percentage of students who graduate high school within four years",
  "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a": "Customer Satisfaction - Percentage of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "emergency information equity and accessibility percentage of press releases are made available in the top 3 languages spoken in oregon within 24 hours web content accessibility guidelines wcag complia": "Emergency Information Equity and Accessibility - Percentage of press releases are made available in the top 3 languages spoken in Oregon within 24 hours, Web Content Accessibility Guidelines (WCAG) Compliance score, and public briefings delivered with captioning and ASL interpreting.",
  "statewide exercise participation percentage of whole community partners with a role in the comprehensive emergency management plan cemp in oregon public and private that participate in an annual multi": "Statewide Exercise Participation - Percentage of whole community partners with a role in the Comprehensive Emergency Management Plan (CEMP) in Oregon (public and private) that participate in an annual multidisciplinary/multijurisdictional exercise coordinated by ODEM.",
  "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model": "State Response and Recovery Capabilities - Percentage of Emergency Support Function/State Recovery Function Lead Agencies advancing capabilities through the Oregon Emergency Management maturity model.",
  "statewide 9 1 1 reliability and redundancy percent of 9 1 1 jurisdictions that have compliant jurisdiction plans as described in ors 403 130 reviewed and approved by odem": "Statewide 9-1-1 Reliability and Redundancy - Percent of 9-1-1 Jurisdictions that have compliant Jurisdiction Plans (as described in ORS 403.130) reviewed and approved by ODEM.",
  "employee engagement percentage of engaged or highly engaged employees per gallup q12": "Employee Engagement - Percentage of engaged or highly engaged employees per Gallup Q12.",
  "audit accountability percentage of corrective actions completed within management s target date": "Audit Accountability - Percentage of corrective actions completed within management\u2019s target date.",
  "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu": "CUSTOMER SERVICE TO COUNTY 'GOVERNMENTS AND FOREST LANDOWNERS - Percent of Oregon\u2019s forested counties and forest protective associations rating that ODF programs collectively provide \u201cgood\u201d or \u201cexcellent\u201d customer service: overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "board of forestry performance percent of total best practices met by the board of forestry": "BOARD OF FORESTRY PERFORMANCE - Percent of total best practices met by the Board of Forestry.",
  "forest practices act compliance percent of forest operations that are in compliance with the forest practices act": "FOREST PRACTICES ACT COMPLIANCE - Percent of forest operations that are in compliance with the Forest Practices Act",
  "urban and community forest management percent of oregon cities actively managing their urban and community forest resources": "URBAN AND COMMUNITY FOREST MANAGEMENT - Percent of Oregon cities actively managing their urban and community forest resources.",
  "state forests total revenue percent increase in total revenue produced by state forests": "STATE FORESTS TOTAL REVENUE - Percent increase in total revenue produced by State Forests",
  "air quality protection total number of smoke intrusions into designated areas per total number of units burned": "AIR QUALITY PROTECTION - Total number of smoke intrusions into designated areas per total number of units burned.",
  "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man": "PRIVATE FORESTLAND MANAGED AT OR ABOVE FOREST PRACTICES ACT STANDARDS. - Acres of industrial private forestlands managed under an approved certification system, stewardship agreement, or other approved management plan including wildlife habitat conservation and management plans",
  "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality": "FOREST STREAM WATER QUALITY - Percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality.",
  "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh": "VOLUNTARY PUBLIC AND PRIVATE INVESTMENTS MADE TO CREATE HEALTHY FORESTS - Cumulative public and private forest landowner investments made in voluntary projects for the Oregon Plan for Salmon and Watersheds or for the Oregon Conservation Strategy.",
  "state forests north coast habitat complex forest structure as a percent of the state forests landscape": "STATE FORESTS NORTH COAST HABITAT - Complex forest structure as a percent of the State Forests landscape.",
  "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less": "FIRE SUPPRESSION EFFECTIVENESS - Percent of wildland forest fires under ODF jurisdiction controlled at 10 acres or less.",
  "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better": "PREVENTION OF HUMAN-CAUSED WILDLAND FOREST FIRES - Number of human-caused wildland forest fires per 100,000 Oregon residents (lower is better).",
  "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys": "DAMAGE TO OREGON FORESTS FROM INSECTS, DISEASES, AND OTHER AGENTS - Percent of forest lands without significant damage mortality as assessed by aerial surveys.",
  "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or": "PERCENTAGE OF PRIVATE FORESTLAND MANAGED AT OR ABOVE FOREST PRACTICES ACT STANDARDS. - Percentage of industrial private forestlands managed under an approved certification system, stewardship agreement, or other approved management plan including wildlife habitat conservation and management plans",
  "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma": "PREVENTION OF HUMAN-CAUSED WILDLAND FOREST FIRES - Number of Oregon residents per human-caused wildland forest fires. (population expressed in thousands of residents) This metric measures the ability to maintain or reduce the number of human-caused wildfires as the population of Oregon increases. An upward trend indicates a positive result.",
  "hunting license purchases percent of the license buying population with hunting licenses and or tags": "Hunting License Purchases - Percent of the license buying population with hunting licenses and/or tags",
  "angling license purchases percent of the license buying population with angling licenses and or tags": "Angling License Purchases - Percent of the license buying population with angling licenses and/or tags.",
  "wildlife damage number of wildlife damage complaints addressed annually": "Wildlife Damage - Number of wildlife damage complaints addressed annually.",
  "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored": "Oregon Species of Concern - Percent of fish species of concern (listed as threatened, endangered, or sensitive) being monitored",
  "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored": "Oregon Species of Concern Percent of wildlife species of concern (listed as threatened, endangered, or sensitive) being monitored. -",
  "decreasing the number of unscreened water diversions number of unscreened priority water diversions": "Decreasing the Number of Unscreened Water Diversions - Number of unscreened priority water diversions.",
  "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ": "Customer Service - Percent of customers rating their overall satisfaction with the agency above average or excellent. Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\" for timeliness, accuracy, helpfulness, expertise and availability of information.",
  "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission": "Boards and Commissions - Percent of total best practices met by the Department of Fish and Wildlife, State Fish and Wildlife Commission.",
  "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags": "Hunting License Purchases - Percent of the license buying population in Oregon with hunting licenses and/or tags",
  "angling license purchases percent of the license buying population in oregon with angling licenses and or tags": "Angling License Purchases - Percent of the license buying population in Oregon with angling licenses and/or tags.",
  "home energy scoring number of oregon population receiving a state authorized home energy score": "HOME ENERGY SCORING - Number of Oregon population receiving a state authorized home energy score.",
  "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt": "Traffic Fatalities - Traffic fatalities per 100 million vehicles miles traveled (VMT).",
  "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt": "Serious Traffic Injuries (Rate) - Serious traffic injuries per 100 million vehicle miles traveled (VMT)",
  "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt": "Large Truck At-Fault Crashes - Number of large truck at-fault crashes per million vehicle miles traveled (VMT).",
  "rail crossing incidents number of highway railroad at grade incidents": "Rail Crossing Incidents - Number of highway-railroad at-grade incidents.",
  "derailment incidents number of train derailments caused by human error track or equipment": "Derailment Incidents - Number of train derailments caused by human error, track, or equipment.",
  "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system": "Pavement Condition - Percent of pavement lane miles rated \u201cfair\u201d or better out of total lane miles in state highway system.",
  "bridge condition percent of state highway bridges that are not distressed": "Bridge Condition - Percent of state highway bridges that are not \"distressed\"",
  "public transit vehicle condition percent of public transit buses that meet replacement standards": "Public Transit Vehicle Condition - Percent of Public Transit buses that meet replacement standards",
  "special transit rides average number of special transit rides per each elderly and disabled oregonian annually": "Special Transit Rides - Average number of special transit rides per each elderly and disabled Oregonian annually.",
  "passenger rail ridership number of state supported rail service passengers": "Passenger Rail Ridership - Number of state-supported rail service passengers.",
  "incident response percent of lane blocking crashes cleared within 90 minutes": "Incident Response - Percent of lane blocking crashes cleared within 90 minutes.",
  "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition": "Bike Lanes and Sidewalks - Percent of urban state highway miles with bike lanes and pedestrian facilities in \"fair\" or better condition.",
  "fish passage stream miles of access restored or improved to blocked fish habitat": "Fish Passage - Stream miles of access restored or improved to blocked fish habitat.",
  "jobs from construction spending number of jobs sustained as a result of annual construction expenditures": "Jobs from Construction Spending - Number of jobs sustained as a result of annual construction expenditures.",
  "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date": "Construction Project Completion Timeliness - Percent of projects with the construction phase completed within 90 days of original contract completion date.",
  "construction projects on budget percent of original construction authorization spent": "Construction Projects On Budget - Percent of original construction authorization spent.",
  "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses": "Certified Firms (DMWESB*) - Percent of ODOT Awarded Contracts to Oregon Certified Small Businesses.",
  "dmv field office wait time percentage of dmv field office customers served within 20 minutes": "DMV Field Office Wait Time - Percentage of DMV Field Office Customers Served within 20 Minutes",
  "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai": "Customer Satisfaction - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity": "Traffic Congestion - Number of Congested Lane Miles - Ratio of annual average daily traffic to hourly highway capacity",
  "transit rides average number of transit rides each year per oregonian": "Transit Rides - Average number of transit rides each year per Oregonian",
  "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date": "Construction Projects On-time - The percentage of state administered projects that have satisfactorily completed all on-site work within 90 days of the baselined contract completion date",
  "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10": "Construction Projects On Budget - The percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10%",
  "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt": "Traffic Fatalities and Serious Injuries Rate - Traffic Fatalities and Serious Injuries per 100 million vehicles miles traveled (VMT).",
  "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system": "Pavement Condition - Percent of pavement centerline miles rated \u201cfair\u201d or better out of total centerline miles in the state highway system",
  "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes": "Disadvantaged Business Enterprise Utilization - Percent of ODOT Awarded Contracts to Oregon Disadvantaged Business Enterprises (DBEs)",
  "pedestrian and bicycle facilities index percent of miles of odot priority pedestrian and bicycle corridors in fair or better condition and percent of miles of odot priority pedestrian and bicycle corr": "Pedestrian and Bicycle Facilities Index - Percent of miles of ODOT priority pedestrian and bicycle corridors in fair or better condition and percent of miles of ODOT priority pedestrian and bicycle corridors that meet target crossing spacing.",
  "dmv service index the number of dmv service performance measures trending positive by meeting their goal": "DMV Service Index - The number of DMV service performance measures trending positive by meeting their goal",
  "b loan program loan origination increase the loan origination volume to 60 million or more in new loans per year": "b. Loan Program - Loan Origination. Increase the loan origination volume to $60 million or more in new loans per year.",
  "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer": "Reducing Veteran Homelessness - Percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer.",
  "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target": "100 - ue 95 96 96 95 o42 94 95 52 90 - E 00 me 80 - 79 70 - 60 - 50 - 40 - 30 - 20 - 0 - | | , | | | , var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 WM actual M\u2122 target",
  "upward trend positive result 100 92 5 90 80 70 60 50 40 30 20 10 year 0o wm actual m target": "* Upward Trend = positive result 100 : 92.5 90 - 80 - 70 = 60 - 50 = 40 - 30 - 20 - 10- Year 0O- WM actual M\u2122 target",
  "appeals and special advocacy disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon vetera": "Appeals and Special Advocacy - Disability Compensation and Pension Benefits - Amount of average U.S. Department of Veterans Affairs (federal VA) disability and pension compensation received per Oregon Veteran who receives these benefits.",
  "appeals and special advocacy power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department": "Appeals and Special Advocacy - Power of Attorney (POA) - Number of powers of attorney granted by veterans to veteran service officers and the Department.",
  "appeals and special advocacy new women veteran engagement report on the number of new women veterans engaged via odva counties and tribes annually": "Appeals and Special Advocacy - New Women Veteran Engagement - Report on the number of new women veterans engaged via ODVA, counties, and Tribes annually.",
  "appeals and special advocacy appointment of representation number of appointment of representations granted by veterans to veteran service officers and the department": "Appeals and Special Advocacy - Appointment of Representation - Number of appointment of representations granted by veterans to veteran service officers and the Department.",
  "reducing veteran homelessness report on the number of veterans with housing instability who engage with the agency for benefits and services": "Reducing Veteran Homelessness - Report on the number of veterans with housing instability who engage with the agency for benefits and services.",
  "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services": "ENTERED EMPLOYMENT - Percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing Workforce Operations services.",
  "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program": "EMPLOYMENT RETENTION - Percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program.",
  "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services": "COST PER PLACEMENT - Total cost of Workforce Operations (Business & Employment Services) program divided by the total number of job seekers entered into employment after receiving services.",
  "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility": "FIRST PAYMENT TIMELINESS - Percentage of initial Unemployment Insurance payments made within 21 days of eligibility.",
  "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection": "NON-MONETARY DETERMINATIONS TIMELINESS - Percentage of claims that are adjudicated within 21 days of issue detection.",
  "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID - Compares dollars paid to unemployed workers against the cost of providing those benefits. Specifically, all costs associated with Unemployment Insurance administration, including related Department of Justice and Office of Administrative Hearings costs, less Re-Employment Eligibility Assessments and State Government Servic",
  "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request": "UNEMPLOYMENT INSURANCE APPEALS TIMELINESS - Percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request.",
  "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies": "NON-UNEMPLOYMENT INSURANCE APPEALS TIMELINESS - Percentage of orders issued within the standards established by the user agencies.",
  "average days to issue an order average number of days to issue an order following the close of record": "AVERAGE DAYS TO ISSUE AN ORDER - Average number of days to issue an order following the close of record.",
  "cost per referral to oah average cost of hearing referral to the office of administrative hearings": "COST PER REFERRAL TO OAH - Average cost of hearing referral to the Office of Administrative Hearings.",
  "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request": "HIGHER AUTHORITY APPEALS TIMELINESS - Percentage of cases requesting an appeal that receive a decision within 45 days of the date of request.",
  "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter": "TIMELINESS OF NEW STATUS DETERMINATIONS - Percentage of new status determinations completed within 90 days of the end of the liable quarter.",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and": "CUSTOMER SERVICE - Percent of customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent,\" including overall customer service, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua": "FOUNDATIONAL SURVEY RESPONSE RATE - Ordinary (non-weighted) arithmetic mean of four annual response rates: (1) Occupational Employment Statistics employment; (2) Occupational Employment Statistics units; (3) Annual Refiling Survey employment; and (4) Annual Refiling Survey units.",
  "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months": "ENTERED EMPLOYMENT - Percentage of job seekers who receive service from Workforce Operations that are still employed after six months.",
  "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months": "EMPLOYMENT RETENTION - Percent of job seekers who receive service from Workforce Operations that are still employed after 12 months.",
  "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions": "Percentage of statutory time limit used for preliminary reviews, investigations, staff opinions and Commission advisory opinions. -",
  "quality of investigations completed": "Quality of investigations completed -",
  "training program s effectiveness": "Training Program's Effectiveness -",
  "minimize case disposition costs percentage of contested cases settled before hearing": "Minimize Case Disposition Costs - Percentage of contested cases settled before hearing.",
  "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information": "Customer Service - Percentage of customers rating their satisfaction with agency's customer service as \"good\" or \"excellent\": overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "governance best practices percent of total best practices met by the commission": "Governance Best Practices - Percent of total best practices met by the commission.",
  "quality of investigations completed through peer review": "Quality of investigations completed through peer review. -",
  "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training": "Training Program's Effectiveness - Percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training.",
  "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno": "INITIATION OF ALCOHOL AND OTHER DRUG DEPENDENCE TREATMENT - Percentage of members with a new episode of alcohol or other drug dependence who received initiation of AOD treatment within 14 days of diagnosis.",
  "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi": "ENGAGEMENT OF ALCOHOL AND OTHER DRUG DEPENDENCE TREATMENT - Percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation visit.",
  "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba": "FOLLOW-UP AFTER HOSPITALIZATION FOR MENTAL ILLNESS - Percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient basis or were in intermediate treatment within seven days of discharge.",
  "mental and physical health assessments for children in dhs custody percentage of children in dhs custody who receive a mental and physical health assessment within 60 days of initial custody": "MENTAL AND PHYSICAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY - Percentage of children in DHS custody who receive a mental and physical health assessment within 60 days of initial custody.",
  "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up": "FOLLOW-UP CARE FOR CHILDREN PRESCRIBED WITH ADHD MEDICATION (INITIATION) - Percentage of children newly prescribed attention-deficit/hyperactivity disorder (ADHD) medication who had at least three follow-up care visits within a 10-month period, one of which was within 30 days of when the first ADHD medication was dispensed",
  "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea": "FOLLOW-UP CARE FOR CHILDREN PRESCRIBED WITH ADHD MEDICATION (CONTINUATION AND MAINTENANCE) - Percentage of children newly prescribed attention- deficit/hyperactivity disorder (ADHD) medication who had at least three follow-up care visits within a 10-month period, one of which was within 30 days of when the first ADHD medication was dispensed",
  "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days": "30 DAY ILLICIT DRUG USE AMONG 6TH GRADERS - Percentage of 6th graders who have used illicit drugs in the past 30 days.",
  "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days": "30 DAY ALCOHOL USE AMONG 6TH GRADERS - Percentage of 6th graders who have used alcohol in the past 30 days.",
  "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days": "30 DAY ILLICIT DRUG USE AMONG 8TH GRADERS - Percentage of 8th graders who have used illicit drugs in the past 30 days.",
  "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days": "30 DAY ALCOHOL USE AMONG 8TH GRADERS - Percentage of 8th graders who have used alcohol in the past 30 days.",
  "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days": "30 DAY ILLICIT DRUG USE AMONG 11TH GRADERS - Percentage of 11th graders who have used illicit drugs in the past 30 days.",
  "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days": "30 DAY ALCOHOL USE AMONG 11TH GRADERS - Percentage of 11th graders who have used alcohol in the past 30 days.",
  "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy": "PRENATAL CARE (POPULATION) - Percentage of women who initiated prenatal care in the first 3 months of pregnancy.",
  "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment": "PRENATAL CARE (MEDICAID) - Percentage of women who initiated prenatal care within 42 days of enrollment.",
  "primary care sensitive hospital admissions inpatient stays rate per 100 000 client years of admissions for 12 diagnoses that are more appropriately treated in an outpatient setting": "PRIMARY CARE SENSITIVE HOSPITAL ADMISSIONS/INPATIENT STAYS - Rate per 100,000 client years of admissions (for 12 diagnoses) that are more appropriately treated in an outpatient setting.",
  "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier": "PATIENT CENTERED PRIMARY CARE HOME (PCPCH) ENROLLMENT - Number of members enrolled in patient-centered primary care homes by tier.",
  "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child": "ACCESS TO CARE - Percentage of members who responded \"always\" or \"usually\" too getting care quickly (composite for adult and child).",
  "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population": "MEMBER EXPERIENCE OF CARE - Composite measurement: how well doctors communicate; health plan information and customer service (Medicaid population).",
  "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good": "MEMBER HEALTH STATUS - Percentage of CAHPS survey respondents with a positive self-reported rating of overall health (excellent, very good).",
  "rate of tobacco use population rate of tobacco use among adults": "RATE OF TOBACCO USE (POPULATION) - Rate of tobacco use among adults.",
  "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days": "RATE OF TOBACCO USE (MEDICAID) - Percentage of CCO enrollees who currently smoke cigarettes or use tobacco every day or some days.",
  "rate of obesity population percentage of adults who are obese among oregonians": "RATE OF OBESITY (POPULATION) - Percentage of adults who are obese among Oregonians.",
  "rate of obesity medicaid percentage of medicaid population who are obese": "RATE OF OBESITY (MEDICAID) - Percentage of Medicaid population who are obese.",
  "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception": "EFFECTIVE CONTRACEPTIVE USE (POPULATION) - Percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception.",
  "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception": "EFFECTIVE CONTRACEPTIVE USE (MEDICAID) - Percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception.",
  "flu shots population percentage of adults ages 50 64 who receive a flu vaccine": "FLU SHOTS (POPULATION) - Percentage of adults ages 50-64 who receive a flu vaccine.",
  "flu shots medicaid percentage of adults ages 50 64 who receive a flu vaccine": "FLU SHOTS (MEDICAID) - Percentage of adults ages 50-64 who receive a flu vaccine.",
  "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4": "CHILD IMMUNIZATION RATES (POPULATION) - Percentage of children who are adequately immunized (immunization series 4:3:1:3:3:1:4).",
  "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4": "CHILD IMMUNIZATION RATES (MEDICAID) - Percentage of children who are adequately immunized (immunization series 4:3:1:3:3:1:4).",
  "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me": "PLAN ALL CAUSE READMISSIONS - Percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for members 18 years and older.",
  "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa": "Customer Service - Percentage of OHA customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\" overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY - Percentage of children in DHS custody who receive a mental, physical, and dental health assessment within 60 days of the state notifying CCOs that the children were placed into custody with DHS (foster care).",
  "pqi 01 diabetes short term complication admission rate": "PQI 01: Diabetes Short-Term Complication Admission Rate -",
  "pqi 05 copd or asthma in older adults admission rate": "PQI 05: COPD or Asthma in Older Adults Admission Rate -",
  "pqi 08 congestive heart failure admission rate": "PQI 08: Congestive Heart Failure Admission Rate -",
  "pqi 15 asthma in younger adults admission rate": "PQI 15: Asthma in Younger Adults Admission Rate -",
  "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good": "MEMBER HEALTH STATUS - Percentage of CAHPS survey respondents with a positive self-reported rating of overall health (excellent, very good, or good).",
  "eligibility processing time median number of days processing time from date of request to eligibility determination": "ELIGIBILITY PROCESSING TIME - Median number of days processing time from date of request to eligibility determination.",
  "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations": "OHP MEMBERS IN CCOs - Percent of Oregon Health Plan members enrolled in Coordinated Care Organizations.",
  "access to care percentage of members who responded always or usually too getting care quickly": "ACCESS TO CARE - Percentage of members who responded \"always\" or \"usually\" too getting care quickly.",
  "access to care percentage of members who responded always or usually to getting care quickly": "ACCESS TO CARE - Percentage of members who responded \"always\" or \"usually\" to getting care quickly.",
  "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population": "MEMBER SATISFACTION OF CARE - Composite measurement: how well doctors communicate; health plan information and customer service (Medicaid population).",
  "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de": "HEALTH EQUTY MEASURE \u2013 COMPONENT #1: MEANINGFUL LANGUAGE ACCESS TO CULTURALLY RESPONSIVE HEALTH CARE SEVICES FOR CCO MEMBERS - Component 1 is based on an annual language access self-assessment survey and designed to evaluate the development of structures and workflow processes to provide quality and consistent interpreter services.",
  "health equity measure component 2 meaningful language access to culturally responsive health care services for cco members component 2 is based on the reporting of quarterly utilization data on interp": "HEALTH EQUITY MEASURE - COMPONENT #2: MEANINGFUL LANGUAGE ACCESS TO CULTURALLY RESPONSIVE HEALTH CARE SERVICES FOR CCO MEMBERS - Component 2 is based on the reporting of quarterly utilization data on interpreter services and designed to measure quality of interpreter services.",
  "infante mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000": "INFANTE MORTALITY RATE - Numerator: # of deaths of infants <365 days of age in specified time period Denominator: # of live births in specified time period. Rate calculation: (Num/Denom)*1,000",
  "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d": "REDUCTION OF SEVERE MATERNAL MORBIDITY - Numerator: # of cases of severe maternal morbidity* in specified time period Denominator: # of delivery hospitalizations in specified time period Rate calculation: (Num/Denom)*10,000 (read out as \u201c[number] per 10,000 delivery hospitalizations\u201d) *Note: Severe maternal morbidity cases are determined by using a validated set of ICD-10 diagnosis and procedure c",
  "quality of life poor physical health average number of physically unhealthy days in the past 30 among adults measuring health related quality of life helps build understanding around people s lived ex": "QUALITY OF LIFE - POOR PHYSICAL HEALTH - Average number of physically unhealthy days in the past 30 among adults. Measuring health-related quality of life helps build understanding around people\u2019s lived experience with disabilities and chronic diseases across the population. Self-report of days when physical health was not good is a reliable estimate of recent health status.",
  "quality of life poor mental health average number of mentally unhealthy days in the past 30 days age 18 measuring health related quality of life helps build understanding around people s lived experie": "QUALITY OF LIFE - POOR MENTAL HEALTH - Average number of mentally unhealthy days in the past 30 days (age 18+). Measuring health-related quality of life helps build understanding around people\u2019s lived experience with disabilities and chronic diseases across the population. Self-report of days when mental health was not good is a reliable estimate of recent health status.",
  "premature death number of years of potential life lost ypll per 100 000 before age 75 premature death is measured by summing the years between age at death and age 75 across all people who died before": "PREMATURE DEATH - Number of years of potential life lost (YPLL) per 100,000 before age 75. Premature death is measured by summing the years between age at death and age 75 across all people who died before reaching that age. It\u2019s a way of quantifying the societal impact of early deaths in a population. Causes of death that are more likely to affect younger people \u2013 such as congenital anomalies and",
  "mortality from drug overdoes number of deaths per 100 000 from drug overdoses excluding suicide drug overdose deaths account for a major proportion of all premature deaths and are largely preventable": "MORTALITY FROM DRUG OVERDOES - Number of deaths per 100,000 from drug overdoses excluding suicide. Drug overdose deaths account for a major proportion of all premature deaths and are largely preventable.",
  "tobacco use teens percent of 11th graders who use tobacco past 30 days cigarette smoking is the most common cause of preventable death and disease it is identified as a cause of various cancers cardio": "TOBACCO USE - TEENS - Percent of 11th graders who use tobacco (past 30 days). Cigarette smoking is the most common cause of preventable death and disease. It is identified as a cause of various cancers, cardiovascular disease, and respiratory conditions, as well as low birthweight and other adverse health outcomes. Many teen smokers become adult smokers. Measuring the prevalence of tobacco use in ",
  "obesity teens percent of 11th graders who are obese bmi 95th percentile for age sex obesity is the second leading cause of preventable death in oregon it is a major risk factor for high blood pressure": "OBESITY - TEENS - Percent of 11th graders who are obese (BMI >= 95th percentile for age/sex). Obesity is the second leading cause of preventable death in Oregon. It is a major risk factor for high blood pressure, high cholesterol, diabetes, heart disease, and cancer. Obese teens are at an increased risk of becoming obese adults.",
  "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi": "STATEWIDE SUSTAINABLE COST OF CARE - Comparison of health care cost changes to personal income changes. Any value 0 or higher is green because we want per capita income growth to equal or exceed per capita health care cost growth. By way of background, the statewide sustainable cost of care measure is a comparison between per person growth in income in Oregon and health care spending growth in Ore",
  "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers": "OHA SUSTAINABLE COST OF CARE - Difference between real personal income and health care inflation. Any value 0 or higher is green because we want per capita income growth to equal or exceed OHA\u2019s per person spending on PEBB, OEBB, and OHP. By way of background, the OHA sustainable cost of care measure is a comparison between per person growth in income in Oregon and health care spending growth for ",
  "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti": "CRITICAL EVENTS MEETING THE 14-CALENDAR DAY TIMELINE TO PROVIDE CORRESPONDENCE TO TRIBAL LEADERS - To track compliance with the OHA Tribal Consultation Policy timelines, % of critical events meeting the timeline. Total number of critical events meeting the timeline/total number of identified critical events.",
  "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc": "TRIBAL CONSULTATIONS MEETING THE 30-CALENDAR DAY TIMELINE FOR REPORTING OF OUTCOME OF CONSULTATION - To track compliance with the OHA Tribal Consultation Policy timelines, % of consultations reporting outcome within 30 calendar days. Total number of consultations meeting reporting timeline/total number of consultations",
  "timeliness of translations during emerging public health events to allow for equitable access to important public health information during public health events meet federal and state legal obligation": "TIMELINESS OF TRANSLATIONS DURING EMERGING PUBLIC HEALTH EVENTS - To allow for equitable access to important public health information during public health events. Meet Federal and state legal obligations to provide information in alternative languages and formats, including Title VI of the Civil Rights Act. Compliance with agency policies, including DHS|OHA-010-013 Alternate Formats and Language ",
  "pending redetermination applications over 45 days old total number of pending applications for redetermination that are over 45 days old": "PENDING REDETERMINATION APPLICATIONS OVER 45 DAYS OLD - Total number of pending applications for redetermination that are over 45 days old.",
  "infant mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000": "INFANT MORTALITY RATE - Numerator: # of deaths of infants <365 days of age in specified time period Denominator: # of live births in specified time period. Rate calculation: (Num/Denom)*1,000",
  "homeownership percentage of households at or below the state s median household income served by our single family programs": "Homeownership - Percentage of households at or below the state\u2019s median household income served by our single family programs.",
  "homeownership people of color percentage of ohcs residential loan program loans issued to people of color": "Homeownership (People of Color) - Percentage of OHCS residential loan program loans issued to people of color.",
  "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab": "Access and Fairness - The Access and Fairness survey was developed by the National Center for State Courts. The anonymous survey asks questions on access and fairness, along with background information about the respondent. The questions are clear, concise, and most importantly, actionable. The rating method is straightforward so the survey can be completed in 5 minutes or less.",
  "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th": "Clearance Rates - Clearance rates measure whether the courts are keeping up with their incoming caseload. If cases are not disposed in a timely manner, a backlog of cases awaiting disposition will grow. This measure is a single number that can be compared within the court for any and all case types, from month to month and year to year, or between one court and another. This information can help c",
  "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan": "Time to Disposition - This measure, in conjunction with Clearance Rates, is a fundamental management tool that assesses the length of time it takes a court to process cases. It compares a court\u2019s performance with national guidelines for timely case processing. The measure takes into account periods of inactivity beyond the court\u2019s control and provides a framework for meaningful measurement across ",
  "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record": "Time to Judgement Entry - The average number of days between signature of a judgment and the date of entry into the official record",
  "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are": "Time to First Permanency Hearing - Child abuse and neglect cases are driven by one underlying principle: expeditious permanency for children. The longer children are in substitute care, the longer they are in doubt as to where their permanent home will be and the more likely it is that they will have multiple placements. Percent of cases that have first permanency hearing within 14 months",
  "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos": "Collection Rate - Percent of cases paid in full within a year of judgment (violations only) This measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions. Most violations do not have the same barriers to collections that are encountered when collecting on felony and misdemeanor debt (debtors with history of criminal activity or drug/alcohol abuse, inc",
  "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ": "Oregon Recidivism Rates - The arrest, conviction, or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previously convicted crime HB 3194 (2013) provides a new statewide definition of recidivism. The definition includes the arrest, conviction, or incarceration for a new crime within three years. The Dep",
  "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a": "Effective Use of Jurors - The percentage of available jurors who are selected for jury duty who are qualified and available to serve (juror yield) The National Center for State Courts (NCSC) commonly uses a juror yield goal of 40 percent, a value demonstrated to be realistic in many well-managed courts. The national average juror yield is approximately 53 percent. Although variations are expected,",
  "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten": "Employee Retention - Annual employee turnover rate. Our target is to have a retention rate with no greater annual turnover than the State of Oregon\u2019s Department of Administrative Service (DAS) annual retention rate.",
  "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect": "Access and Fairness - Rating of court users on the court's accessibility and its treatment of customers in terms of fairness, equality, respect.",
  "time to disposition the percentage of cases disposed or otherwise resolved within established time frames": "Time to Disposition - The percentage of cases disposed or otherwise resolved within established time frames.",
  "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition": "Time to Judgement Entry - The percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition.",
  "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation": "Drug Court Recidivism - The percent of adult drug court graduates with no misdemeanor or felony charges filed in Oregon circuit courts within one year of program graduation.",
  "7 specialty courts justice system reinvolvement the percentage of specialty court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation": "7. Specialty Courts: Justice System Reinvolvement - The percentage of specialty court graduates with no misdemeanor or felony charges filed in Oregon circuit courts within one year of program graduation.",
  "sales to minors percentage of licensees who refuse to sell to minor decoys": "Sales to Minors - Percentage of licensees who refuse to sell to minor decoys.",
  "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation": "RATE OF SECOND VIOLATION - Percentage of licensees detected to have violated a liquor law in a second, separate, incident occurring within 2 years after the year of the first violation.",
  "licensing time average days from application receipt to license issuance": "Licensing Time - Average days from application receipt to license issuance.",
  "olcc rate of return net olcc distribution divided by actual expenses": "OLCC Rate of Return - Net OLCC distribution divided by actual expenses.",
  "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys": "Sales to Minors- Recreational Marijuana - This measure is the rate at which licensees refuse to sell marijuana products to minor decoys.",
  "time to license marijuana average days to license completed marijuana applications": "Time to license- marijuana - Average days to license completed marijuana applications.",
  "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target": "Percentage of non-referred complaints to LTCO where action is needed that are partially or fully resolved. - * Upward Trend = positive result actual target",
  "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period. - * Upward Trend = positive result actual target",
  "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target": "Number of referrals diverted away from OPGC by finding less restrictive alternatives. - * Upward Trend = positive result actual target",
  "license appropriately number of board issued license denials overturned upon appeal": "LICENSE APPROPRIATELY - Number of Board-Issued license denials overturned upon appeal.",
  "discipline appropriately number of disciplinary actions overturned on appeal": "DISCIPLINE APPROPRIATELY - Number of disciplinary actions overturned on appeal.",
  "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new notice of proposed disciplinary action wit": "MONITOR LICENSEES WITH BOARD ORDERS AND CORRECTIVE ACTION AGREEMENTS - Percentage of licensees with Board Orders or Corrective Action Agreements who have a new Notice of Proposed Disciplinary Action within 5 years.",
  "park visitation visitors per acre of oregon parks and recreation department property": "PARK VISITATION - Visitors per acre of Oregon Parks and Recreation Department property.",
  "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program": "HERITAGE PROGRAM BENEFITS - Number of properties, sites, or districts that benefit from an OPRD-managed heritage program.",
  "grant programs percent of oregon communities that benefit from an oprd managed grant program": "Grant Programs - Percent of Oregon communities that benefit from an OPRD-managed grant program.",
  "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91": "PROPERTY ACQUISITION - Recreation lands index: Park lands and waters acquired by OPRD as a percentage of total goal. (Linked to Oregon Benchmark #91)",
  "facilities backlog percent reduction in facilities backlog since 1999": "FACILITIES BACKLOG - Percent reduction in facilities backlog since 1999.",
  "commission best practices percent of total best practices met by the state parks and recreation commission": "COMMISSION BEST PRACTICES - Percent of total best practices met by the State Parks and Recreation Commission.",
  "park visitation visitors per acre of oregon parks and recreation department property upward trend negative result 550 5 500 8 450 400 350 300 250 200 100 50 year 0 m actual target": "PARK VISITATION - Visitors per acre of Oregon Parks and Recreation Department property. * Upward Trend = negative result 550 5 500 = 8 \u2014\u2014 450 - 400 - 350 - 300 - 250 - 200 \u2014 100 - 50 - Year 0+ M actual & target",
  "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program upward trend positive result 2 200 2 000 1 800 1 600 1 400 1 200 1 000 800 600 400 ": "HERITAGE PROGRAM BENEFITS - Number of properties, sites, or districts that benefit from an OPRD-managed heritage program. * Upward Trend = positive result 2,200 - 2,000 - 1,800 - 1,600 - 1,400 - 1,200 - 1,000 - 800 - 600 - 400 - 200 - 18 19 20 21 22 @ actual target",
  "grant programs percent of oregon communities that benefit from an oprd managed grant program upward trend positive result 60 55 50 45 40 35 30 25 15 10 5 0 year m actual mm target": "Grant Programs - Percent of Oregon communities that benefit from an OPRD-managed grant program. * Upward Trend = positive result 60 = 55 = 50 + 45 - 40 - 35 = 30+ 25- 15- 10 - 5+ 0- Year M actual MM target",
  "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91 upward trend positive result 18 19 20 21 22 m actual targ": "PROPERTY ACQUISITION - Recreation lands index: Park lands and waters acquired by OPRD as a percentage of total goal. (Linked to Oregon Benchmark #91) * Upward Trend = positive result 18 19 20 21 22 M actual & target",
  "facilities backlog percent reduction in facilities backlog since 1999 upward trend positive result 90 80 70 60 50 40 30 4 20 0 0 0 year 0 i q 18 20 22 mi actual m target": "FACILITIES BACKLOG - Percent reduction in facilities backlog since 1999. * Upward Trend = positive result 90 = 80 - _ - - 70 - 60 - 50 + 40 = 30 4 20 - 0 0 0 Year 0 ' i ' q | 18 20 22 Mi actual M target",
  "commission best practices percent of total best practices met by the state parks and recreation commission upward trend positive result 110 100 90 40 20 10 18 19 20 21 22 m actual target": "COMMISSION BEST PRACTICES - Percent of total best practices met by the State Parks and Recreation Commission. * Upward Trend = positive result 110 = 100 - 90 - 40 - 20- 10 = 18 19 20 21 22 M actual \u2122 target",
  "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters": "Animal Safety - Number of race-related equine fatalities per every 1,000 starters. Oregon's target is no more than 1.5 fatalities per 1,000 starters.",
  "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround": "License Turnaround Time - Average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check. Target equals 5- day turnaround.",
  "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info": "Excellent Customer Service - Percent of customers rating their satisfaction with the agency\u2019s customer service as \u201cgood\u201d or \u201cexcellent\u201d: overall, timeliness, accuracy, helpfulness, expertise, availability of information.",
  "animal safety this measure tracks the number of horse fatalities in regulated races the legislature s target is no more than 1 fatality per 1 000 starters a lower percentage indicates that actual fata": "Animal Safety - This measure tracks the number of horse fatalities in regulated races. The Legislature's target is no more than 1 fatality per 1,000 starters. A lower percentage indicates that actual fatalities exceeded the target.",
  "horse welfare this measure tracks the percentage of equine drug tests that exceed approved thresholds for controlled substances with a goal of no more than 1 positive result per 250 tests performance ": "Horse welfare - This measure tracks the percentage of equine drug tests that exceed approved thresholds for controlled substances, with a goal of no more than 1 positive result per 250 tests. Performance is reported as a percentage of the target met, where 100% means the threshold was not exceeded. A lower percentage indicates that the rate of positive tests was higher than the targeted 1 positive",
  "equine safety injuries this measure tracks the number of horses that sustain injuries during regulated races expressed per 1 000 starts the legislature s target is no more than 3 injuries per 1 000 st": "Equine safety - Injuries - This measure tracks the number of horses that sustain injuries during regulated races, expressed per 1,000 starts. The Legislature's target is no more than 3 injuries per 1,000 starts. Performance is reported as a percentage of the target met, with 100% indicating the injury rate was at or below the target. A lower percentage means the number of injuries exceeded the tar",
  "license turnaround time this measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check oregon": "License Turnaround Time - This measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check. Oregon's target is a 5-day turnaround. Performance is reported as a percentage of the target met, with 100% indicating the process was completed within the 5-day goal. A lower percentage means the turnar",
  "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint": "TIMELY RESOLUTION OF COMPLAINTS - Percent of cases investigated and referred to Board within 120 days of receipt of complaint.",
  "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action": "REDUCTION OF RECIDIVISM - Percent of disciplined licensees with a new complaint within three years of Board closing original case with a disciplinary action.",
  "on line transactions percent of business transactions completed on line": "ON-LINE TRANSACTIONS - Percent of business transactions completed on-line.",
  "timely licensing percent of licensing applications processed within target": "TIMELY LICENSING - Percent of licensing applications processed within target.",
  "effective governance percent of total best practices met by the board": "EFFECTIVE GOVERNANCE - Percent of total best practices met by the Board.",
  "timely licensing percent of licensing applications processed within five days": "TIMELY LICENSING - Percent of licensing applications processed within five days.",
  "research transactions number of research assistance transactions for state employees": "RESEARCH TRANSACTIONS - Number of research assistance transactions for state employees.",
  "state employee information center users percent of state employees registered to use the state employee information center website": "STATE EMPLOYEE INFORMATION CENTER USERS - Percent of state employees registered to use the State Employee Information Center website.",
  "cost per contact cost per state employee contact": "COST PER CONTACT - Cost per state employee contact.",
  "talking book and braille services users number of individuals registered to receive talking book and braille services": "TALKING BOOK AND BRAILLE SERVICES USERS - Number of individuals registered to receive Talking Book and Braille Services.",
  "percent of eligible users percent of eligible users that are registered for talking book and braille services": "PERCENT OF ELIGIBLE USERS - Percent of eligible users that are registered for Talking Book and Braille Services.",
  "talking book and braille services circulation number of talking books braille books and other materials checked out per year": "TALKING BOOK AND BRAILLE SERVICES CIRCULATION - Number of talking books, Braille books and other materials checked out per year.",
  "cost per circulation cost per circulation of talking books and braille books": "COST PER CIRCULATION - Cost per circulation of talking books and Braille books.",
  "use of best practices in serving children percent of public library grantees incorporating best practices in their services to children": "USE OF BEST PRACTICES IN SERVING CHILDREN - Percent of public library grantees incorporating best practices in their services to children.",
  "use of the oregon gov search engine average daily visits to the search engine for oregon gov": "USE OF THE OREGON.GOV SEARCH ENGINE - Average daily visits to the search engine for Oregon.gov.",
  "use of library databases average daily visits to library funded databases": "USE OF LIBRARY DATABASES - Average daily visits to Library-funded databases.",
  "use of the oregon school library information system average daily visits to the library funded oregon school library information system": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM - Average daily visits to the Library-funded Oregon School Library Information System.",
  "use of l net average daily visits to the library funded l net e reference website": "USE OF L-NET - Average daily visits to the Library-funded L-net e-reference website.",
  "use of government services electronic resources average daily use of government information and library services electronic resources": "USE OF GOVERNMENT SERVICES ELECTRONIC RESOURCES - Average [daily] use of Government Information and Library Services electronic resources.",
  "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library": "PUBLIC LIBRARIES MEETING APPLICABLE OLA STANDARDS - Percentage of Oregon public libraries meeting essential and enhanced level of applicable Oregon Library Association Standards for a Public Library.",
  "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees": "Patron Service Transactions - Number of reference queries, document delivery and interlibrary loan requests, and outreach/instruction sessions to state agency employees.",
  "state agency employee use of electronic resources total yearly use of government information and library services electronic resources": "State Agency Employee Use of Electronic Resources - Total yearly use of Government Information and Library Services electronic resources.",
  "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year": "Talking Book and Braille Library Average Use by User - Total number of circulations per year divided by the number of registered users at the end of the fiscal year.",
  "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life": "Value of Talking Book and Braille Library - Percent of Talking Book users that strongly agree or agree that the Talking Book and Braille Library has added value to their life.",
  "ready to read participation total number of youth 0 14 years of age participating in a ready to read grant funded activity per year divided by ready to read grant funding per year": "Ready to Read Participation - Total number of youth 0 \u2013 14 years of age participating in a Ready to Read grant funded activity per year divided by Ready to Read grant funding per year.",
  "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s": "Value of Library Support Programs and Services - Percent of Oregon library staff that strongly agree or agree that the services and programs offered by Library Support help them provide better library service to their community.",
  "use of the oregon school library information system annual visits to the site": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM - Annual visits to the site.",
  "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity": "Ready to Read Participation - Ready to Read grant funding per year divided by total number of youth 0-14 years of age participating in a Ready to Read grant funded activity.",
  "making state documents accessible percentage of the digital oregon government publications fully cataloged": "Making State Documents Accessible - Percentage of the digital Oregon Government Publications fully cataloged.",
  "number of boat patrol hours conducted on the water": "Number of boat patrol hours conducted on the water. -",
  "number of boat operators arrested for boating under the influence of intoxicants buii": "Number of boat operators arrested for boating under the Influence of Intoxicants (BUII). -",
  "boating fatalities per 100 000 registered boats": "Boating fatalities per 100,000 registered boats. -",
  "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card": "Percent of inspected boaters who are in compliance with the requirement to carry a Mandatory Boater Education Card -",
  "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities": "Number of gallons of boater generated-sewage not deposited in Oregon waters as a result of Marine Board facilities. -",
  "ratio of matching funds from other sources to marine board funds": "Ratio of matching funds from other sources to Marine Board funds. -",
  "average number of days it takes to process and award grant funds": "Average number of days it takes to process and award grant funds. -",
  "average number of days it takes to process requests for grant reimbursements": "Average number of days it takes to process requests for grant reimbursements. -",
  "number of boat inspections for aquatic invasive species with actual inspections": "Number of boat Inspections for aquatic invasive species with actual inspections. -",
  "boating fatalities per 100 000 registered boats measures the rate of boating fatalities in oregon per 100 000 registered boats": "Boating fatalities per 100,000 registered boats. - Measures the rate of boating fatalities in Oregon per 100,000 registered boats.",
  "boater compliancy measures the percentage of boaters found to be in compliance with boating laws during contact including required safety equipment education registration and applicable permits": "Boater Compliancy - Measures the percentage of boaters found to be in compliance with boating laws during contact, including required safety equipment, education, registration, and applicable permits.",
  "ratio of matching funds from other sources to marine board funds measures the ratio of matching funds secured from other sources for every dollar of marine board funding": "Ratio of matching funds from other sources to Marine Board funds. - Measures the ratio of matching funds secured from other sources for every dollar of Marine Board funding.",
  "title production service level percentage of title applications completed or sent deficiency notice within 60 days of application": "Title Production Service Level - Percentage of title applications completed or sent deficiency notice within 60 days of application.",
  "percent of total best practices met by the board measures the extent to which the board adheres to established best management practices related to governance oversight planning and accountability": "Percent of total best practices met by the Board. - Measures the extent to which the Board adheres to established best management practices related to governance, oversight, planning, and accountability.",
  "technical assistance for improved boating access measures the number of times technical assistance is provided to help local state federal and tribal entities overcome barriers to completing public bo": "Technical Assistance for Improved Boating Access - Measures the number of times technical assistance is provided to help local, state, federal, and Tribal entities overcome barriers to completing public boating access improvements.",
  "transportation safety enhance transportation safety by reducing fatalities on state and interstate highways where the oregon state police osp have primary responsibility": "Transportation Safety - Enhance transportation safety by reducing fatalities on state and interstate highways where the Oregon State Police (OSP) have primary responsibility.",
  "traffic incident management percent of lane blocking crashes cleared within 90 minutes": "Traffic Incident Management - Percent of lane blocking crashes cleared within 90 minutes.",
  "criminal apprehension detection increase the percentage of traffic stops resulting in an arrest or criminal citation": "Criminal Apprehension/Detection - Increase the percentage of traffic stops resulting in an arrest or criminal citation.",
  "angler and hunter contacts increase interactions with anglers and hunters": "Angler and Hunter Contacts - Increase interactions with anglers and hunters.",
  "illegal harvest improve detection of illegally harvested fish and wildlife": "Illegal Harvest - Improve detection of illegally harvested fish and wildlife.",
  "crime reduction percent of major crime team call outs resolved within 12 months from date of call out": "Crime Reduction - Percent of major crime team call-outs resolved within 12 months from date of call-out.",
  "crime reduction number of dismantled or disrupted drug trafficking organizations dto s": "Crime Reduction - Number of Dismantled or Disrupted Drug Trafficking Organizations (DTO's).",
  "forensic analysis percentage of analytical requests completed within 30 days or less": "Forensic Analysis - Percentage of analytical requests completed within 30 days or less.",
  "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic": "Identification Services Turn Around Time - Average number of calendar days, from the date of receipt of criminal justice fingerprint cards by the Identification Services Section, until the criminal justice data is posted into the Computerized Criminal History (CCH) Files.",
  "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources": "Property Protection - The percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by OSFM mobilized resources.",
  "residential fire death rate number of oregonians per capita that die in a residential fire": "RESIDENTIAL FIRE DEATH RATE: - Number of Oregonians per capita that die in a residential fire.",
  "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa": "Customer Satisfaction - Percent of customers rating their satisfaction with the agency customer service as \u201cgood\u201d or \u201cexcellent\u201d: overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility": "Transportation Safety - Enhance transportation safety by reducing fatal crashes on state and interstate highways where the Oregon State Police (OSP) have primary responsibility.",
  "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation": "Criminal Apprehension/Detection - Achieve a percentage of traffic stops resulting in an arrest or criminal citation.",
  "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli": "Transportation Safety - Enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5.06 per 100,000,000 vehicle miles traveled (VMT) where the Oregon State Police (OSP) have primary responsibility.",
  "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi": "Criminal Apprehension/Detection - Reduce criminal activity on Oregon's transportation system through the Criminal Apprehension through Patrol Enforcement (CAPE) program, by achieving a percentage of traffic stops resulting in an arrest or criminal citation due to the detection illegal activities.",
  "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways": "Ignition Interlock Device Compliance - Increase compliance with the requirement of offenders to install Ignition Interlock Devices to reduce crashes and improve transportation safety on Oregon roadways.",
  "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un": "Criminal Justice Information Services (CJIS) Division Turnaround Time - Average turnaround time, from the date of receipt of manual and electronic criminal justice fingerprint cards by the CJIS Division, until the criminal justice data is posted into the Computerized Criminal History (CCH) Files.",
  "illegal harvest improve detection of illegally harvested non commercial fish and wildlife": "Illegal Harvest - Improve detection of illegally harvested non-commercial fish and wildlife.",
  "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark": "Oregon Public Employees Retirement Fund Net Performance of 5-Year Rolling Average Compared to Policy Benchmark -",
  "common school fund net performance of 5 year rolling average compared to policy benchmark": "Common School Fund Net Performance of 5-Year Rolling Average Compared to Policy Benchmark. -",
  "oregon short term fund returns compared to benchmark": "Oregon Short-Term Fund Returns Compared to Benchmark -",
  "expense to assets ratio for the oregon short term fund": "Expense to Assets Ratio for the Oregon Short-Term Fund -",
  "local government participation in the oregon short term fund": "Local Government Participation in the Oregon Short-Term Fund -",
  "banking services average cost per transaction": "Banking Services - Average Cost per Transaction",
  "oregon school bond guaranty program bonds outstanding": "Oregon School Bond Guaranty Program Bonds Outstanding -",
  "number of oregon 529 college savings network accounts": "Number of Oregon 529 College Savings Network Accounts -",
  "percentage of minors under age 25 with 529 college savings network accounts": "Percentage of Minors (under age 25) with 529 College Savings Network Accounts -",
  "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year": "Oregon Debt Issuance Activity - Levels of Transaction Volume and Total State Government Debt Outstanding by Fiscal Year",
  "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns": "Oregon Public Employees Retirement Fund Net Performance - Historical 20-year Net Performance compared to target returns.",
  "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund": "Local Government Participation in the Oregon Short-Term Fund - Annual change in the participation of local governments in the Oregon Short-Term Fund.",
  "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets": "Tax-exempt general obligation bond interest rates. - Average interest rate on tax-exempt general obligation bonds issued as compared to targets.",
  "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av": "Percentage of eligible Oregonians with a College Savings Account - The total number of 529 college savings accounts as a percentage of the total eligible population in Oregon compared to the national average.",
  "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board": "Adherence to Board Best Practices - Percent of total best practices met by the Oregon 529 Savings Board and Oregon Retirement Savings Board.",
  "the average number of days it takes the board to process annual license and registration renewals": "The average number of days it takes the board to process annual license and registration renewals. -",
  "the average number of days it takes the board to process exam applications": "The average number of days it takes the board to process exam applications. -",
  "continuing education hours submitted average number of continuing education hours licensees receive annually at least 30 hours are required for annual renewel": "CONTINUING EDUCATION HOURS SUBMITTED - Average number of continuing education hours licensees receive annually (at least 30 hours are required for annual renewel).",
  "response time to complaints average number of hours to make an intial response to a consumer complaint": "RESPONSE TIME TO COMPLAINTS - Average number of hours to make an intial response to a consumer complaint.",
  "timely licensing percent of all licensing applications processed within 3 days": "TIMELY LICENSING - Percent of all licensing applications processed within 3 days.",
  "public protection average time from receipt of a new complaint to completion of the investigation": "Public Protection - Average time from receipt of a new complaint to completion of the investigation.",
  "public protection percent of decisions not contested appealed and or upheld on appeal": "Public Protection - Percent of decisions not contested, appealed and/or upheld on appeal.",
  "customer service percent of customers rating their overall satisfaction with the agency above average or excellent": "Customer Service - Percent of customers rating their overall satisfaction with the agency above average or excellent.",
  "facility inspections percent of registered veterinary facilities inspected not less than once per biennium": "Facility Inspections - Percent of registered veterinary facilities inspected not less than once per biennium.",
  "facility inspections percent of registered veterinary facilities inspected within three years of last inspection": "Facility Inspections - Percent of registered veterinary facilities inspected within three years of last inspection.",
  "license processing the average number of business days to process a license once a complete application is received": "License Processing - The average number of business days to process a license once a complete application is received.",
  "operations the percentage of total funding used in agency operations": "OPERATIONS - The percentage of total funding used in agency operations.",
  "outside funding the percentage of funding from other sources resulting from oweb s grant awards": "OUTSIDE FUNDING - The percentage of funding from other sources resulting from OWEB's grant awards.",
  "restoration the percentage of oweb watershed restoration investments that address established basin and watershed restoration priorities": "RESTORATION - The percentage of OWEB watershed restoration investments that address established basin and watershed restoration priorities.",
  "payments the percentage of complete grant payment requests paid within 24 days": "PAYMENTS - The percentage of complete grant payment requests paid within 24 days.",
  "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance": "FISH POPULATIONS - The percentage of monitored native fish species that exhibit increasing or stable levels of abundance.",
  "plant communities the percentage of improved riparian stream miles of the total number of stream miles in oregon": "PLANT COMMUNITIES - The percentage of improved riparian stream miles of the total number of stream miles in Oregon.",
  "work plans the extent to which watershed councils funded by oweb accomplish their work plans each biennium": "WORK PLANS - The extent to which watershed councils funded by OWEB accomplish their work plans each biennium.",
  "fish monitoring the percentage of native fish where monitoring needs have been quantified that were monitored to a level considered adequate under the oregon plan monitoring strategy and odfw s native": "FISH MONITORING - The percentage of native fish, where monitoring needs have been quantified, that were monitored to a level considered adequate under the Oregon Plan Monitoring Strategy and ODFW's Native Fish Status Review.",
  "salmon habitat quantity the percentage of potential aquatic salmon habitat made available to salmon each year": "SALMON HABITAT QUANTITY - The percentage of potential aquatic salmon habitat made available to salmon each year.",
  "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects": "FUNDING FROM OTHER SOURCES - The percent of funds contributed from other sources on OWEB funded restoration projects.",
  "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs": "GRANT-MAKING ACROSS OREGON - Percent of Oregon's 76 sub-basins (defined as 8-digit hydrologic unit code areas) within which Oregonians benefit from OWEB's grant programs.",
  "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award": "TIMELINESS OF GRANT-MAKING - The percent of open solicitation grant agreements executed within one month after Board award.",
  "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria": "WATERSHED COUNCIL GOVERNANCE - Percent of OWEB funded watershed councils that demonstrate effective organizational governance and management using OWEB merit criteria.",
  "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants": "STREAMSIDE HABITAT - The number of riparian stream miles restored or enhanced as a result of OWEB funded grants.",
  "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants": "UPLAND HABITAT - Acres of upland habitat restored or enhanced as a result of OWEB funded grants.",
  "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality": "NATIVE SPECIES HABITAT AND WATER QUALITY - Percent of restoration, acquisition or technical assistance funding invested to address habitat for threatened, endangered or species of concern, or water-quality concerns identified on 303(d) listed streams.",
  "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants": "NATIVE FISH HABITAT QUANTITY - Miles of fish habitat opened as a result of completed fish passage projects funded through OWEB grants.",
  "appellate case processing median number of days to file opening brief": "APPELLATE CASE PROCESSING - Median number of days to file opening brief.",
  "best practices for boards and commissions percentage of total best practices met by commission": "BEST PRACTICES FOR BOARDS AND COMMISSIONS - Percentage of total best practices met by Commission.",
  "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi": "TRIAL LEVEL REPRESENTATION - During the term of the OPDS contract, percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area(s) of law in which they provide public defense representation.[1] [1] Case types listed in the 2014-2015 Public Defense Legal Services Contract General Terms are: criminal cases, probation violations, contempt cases, civil co",
  "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par": "PARENT CHILD REPRESENTATION PROGRAM (PCRP) - Percent of PCRP attorneys who report spending approximately 1/3 of their time meeting with court appointed clients in cases which the attorney represents a parent or child with decision-making capacity.[1] [1] For a discussion on determining decision-making capacity, see The Obligations of the Lawyer for Children in Child Protection Proceedings with Act",
  "provisioning of public defense the percentage of financially eligible defendants persons receiving a public defender": "PROVISIONING OF PUBLIC DEFENSE - The percentage of financially eligible defendants/persons receiving a public defender.",
  "appellate case processing median number of days to file opening brief upward trend negative result": "APPELLATE CASE PROCESSING - Median number of days to file opening brief. * Upward Trend = negative result",
  "best practices for boards and commissions percentage of total best practices met by commission upward trend positive result": "BEST PRACTICES FOR BOARDS AND COMMISSIONS - Percentage of total best practices met by Commission. * Upward Trend = positive result",
  "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30": "TIMELY RETIREMENT PAYMENTS - Percent of initial service retirements paid within 45 days from retirement date. - Jun 30",
  "total benefit admin costs total benefit administration costs per member jun 30": "TOTAL BENEFIT ADMIN COSTS - Total benefit administration costs per member. - Jun 30",
  "member to staff ratio ratio of members to fte staff jun 30": "MEMBER TO STAFF RATIO - Ratio of members to FTE staff. - Jun 30",
  "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30": "ACCURATE BENEFIT CALCULATIONS - Percent of service retirement monthly benefits accurately calculated to within $5 per month. - Jun 30",
  "level of participation percent of state employees participating in the deferred compensation program jun 30": "LEVEL OF PARTICIPATION - Percent of state employees participating in the deferred compensation program. - Jun 30",
  "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av": "CUSTOMER SERVICE - Percent of member customers rating their satisfaction with the agency's customer service as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information. - Jun 30",
  "timely benefit estimates percent of benefit estimates processed within 30 days jun 30": "TIMELY BENEFIT ESTIMATES - Percent of benefit estimates processed within 30 days. - Jun 30",
  "board of directors best practices percent of total best practices criteria met by the pers board jun 30": "BOARD OF DIRECTORS BEST PRACTICES - Percent of total best practices criteria met by the PERS board. - Jun 30",
  "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result": "TIMELY RETIREMENT PAYMENTS - Percent of initial service retirements paid within 45 days from retirement date. - Jun 30 * Upward Trend = positive result",
  "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result": "TOTAL BENEFIT ADMIN COSTS - Total benefit administration costs per member. - Jun 30 * Upward Trend = negative result",
  "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result": "MEMBER TO STAFF RATIO - Ratio of members to FTE staff. - Jun 30 * Upward Trend = positive result",
  "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result": "ACCURATE BENEFIT CALCULATIONS - Percent of service retirement monthly benefits accurately calculated to within $5 per month. - Jun 30 * Upward Trend = positive result",
  "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result": "LEVEL OF PARTICIPATION - Percent of state employees participating in the deferred compensation program. - Jun 30 * Upward Trend = positive result",
  "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result": "TIMELY BENEFIT ESTIMATES - Percent of benefit estimates processed within 30 days. - Jun 30 * Upward Trend = positive result",
  "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result": "BOARD OF DIRECTORS BEST PRACTICES - Percent of total best practices criteria met by the PERS board. - Jun 30 * Upward Trend = positive result",
  "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources": "Water Utilities - Percentage of rate regulated water companies with rate designs promoting efficient use of water resources.",
  "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price": "Price of Electricity - Average price of electricity for residential users from Oregon Investor Owned Utilities as a percent of the national average price.",
  "electric energy percentage of business customers electric energy usage supplied by alternative suppliers": "Electric Energy - Percentage of business customers\u2019 electric energy usage supplied by alternative suppliers.",
  "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers": "Electric Utility Operations - Effectiveness of staff audits in preventing injuries caused by electric utility operations per 100,000 utility customers.",
  "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers": "Unsafe Acts - Effectiveness of Utility and PUC promoted education in preventing injuries from unsafe acts per 100,000 utility customers.",
  "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers": "Natural Gas Operations - Personal injuries related to Natural Gas Operations per 100,000 utility customers.",
  "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide": "Switched Access Lines - Percent of total switched access lines provided by competitive local exchange carriers, statewide.",
  "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record": "Evidentiary Record - Percent of Consumer Complaint Orders issued within 30 days of close of evidentiary record.",
  "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program": "Oregon Telephone Assistance Program - Percentage of Supplemental Nutrition Assistance Program (SNAP) recipients participating in the Oregon Telephone Assistance Program.",
  "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program": "Access to Telephone Services - Percentage of disabled senior citizens (65 years and older) with access to the Telecommunications Devices Access Program.",
  "complaint investigation percent of complaint investigation cases open 50 days or less": "Complaint Investigation - Percent of complaint investigation cases open 50 days or less.",
  "best practices percent of total best practices met by the board of maritime pilots": "Best Practices - Percent of total best practices met by the Board of Maritime Pilots.",
  "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually": "Vessel Incidents - The number and severity of incidents involving vessels under the direction of licensees, and as a percentage of total vessels piloted annually.",
  "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures": "a. Met performance measures in OPUC's annual grant agreement. - Met 12 of 13 established internal performance measures",
  "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit": "b. Obtained an unmodified financial audit annually - Obtaining an annual unqualified financial audit.",
  "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue": "c. Keep administrative costs below 8% of annual revenue. - Keep administrative and programs support costs below 9 percent of annual revenue.",
  "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc": "d. Annually report the total resource ccost of conservation programs and maintain a score above 1 for each program. - Reporting the benefit/cost ratio for conservation programs based on utility system societal perspective.",
  "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s": "e. Report quareterly expenditures and variances by program, and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the Q1, Q2, Q3 and Q4 reports. - Reporting significant mid-year changes to benefit/cost performance as necessary in quarterly reports.",
  "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources upward trend positive result": "Water Utilities - Percentage of rate regulated water companies with rate designs promoting efficient use of water resources. * Upward Trend = positive result",
  "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price upward trend negative result": "Price of Electricity - Average price of electricity for residential users from Oregon Investor Owned Utilities as a percent of the national average price. * Upward Trend = negative result",
  "electric energy percentage of business customers electric energy usage supplied by alternative suppliers upward trend positive result": "Electric Energy - Percentage of business customers\u2019 electric energy usage supplied by alternative suppliers. * Upward Trend = positive result",
  "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers upward trend negative result": "Electric Utility Operations - Effectiveness of staff audits in preventing injuries caused by electric utility operations per 100,000 utility customers. * Upward Trend = negative result",
  "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers upward trend negative result": "Unsafe Acts - Effectiveness of Utility and PUC promoted education in preventing injuries from unsafe acts per 100,000 utility customers. * Upward Trend = negative result",
  "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers upward trend negative result": "Natural Gas Operations - Personal injuries related to Natural Gas Operations per 100,000 utility customers. * Upward Trend = negative result",
  "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide upward trend positive result": "Switched Access Lines - Percent of total switched access lines provided by competitive local exchange carriers, statewide. * Upward Trend = positive result",
  "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record upward trend positive result": "Evidentiary Record - Percent of Consumer Complaint Orders issued within 30 days of close of evidentiary record. * Upward Trend = positive result",
  "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program upward trend positive result": "Oregon Telephone Assistance Program - Percentage of Supplemental Nutrition Assistance Program (SNAP) recipients participating in the Oregon Telephone Assistance Program. * Upward Trend = positive result",
  "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program upward trend positive result": "Access to Telephone Services - Percentage of disabled senior citizens (65 years and older) with access to the Telecommunications Devices Access Program. * Upward Trend = positive result",
  "complaint investigation percent of complaint investigation cases open 50 days or less upward trend positive result": "Complaint Investigation - Percent of complaint investigation cases open 50 days or less. * Upward Trend = positive result",
  "best practices percent of total best practices met by the board of maritime pilots upward trend positive result": "Best Practices - Percent of total best practices met by the Board of Maritime Pilots. * Upward Trend = positive result",
  "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually upward trend negative result": "Vessel Incidents - The number and severity of incidents involving vessels under the direction of licensees, and as a percentage of total vessels piloted annually. * Upward Trend = negative result",
  "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to": "Switched Access Lines - Percent of total switched access lines provided by competitive local exchange carriers statewide. Switched access lines are telephone connections that allow users to make calls to others on the same or different networks by connecting to the telephone company's network. More of these lines offered in the market can result in increased competition, which benefits the public ",
  "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources this measure tracks the percentage of rate regulated water companies that use ": "Water Utilities - Percentage of rate regulated water companies with rate designs promoting efficient use of water resources: This measure tracks the percentage of rate-regulated water companies that use pricing structures designed to encourage efficient water use. By implementing rate designs such as tiered pricing, seasonal rates, or time-of-use charges, utilities can discourage excessive consump",
  "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price this measure tracks the average price oregon res": "Price of Electricity - Average price of electricity for residential users from Oregon Investor Owned Utilities as a percent of the national average price: This measure tracks the average price Oregon residential customers pay for electricity from Investor-Owned Utilities, expressed as a percentage of the national average. It helps compare how affordable electricity is in Oregon relative to other s",
  "electric energy percentage of business customers electric energy usage supplied by alternative suppliers this measure tracks the percentage of electric energy used by business customers that is suppli": "Electric Energy - Percentage of business customers' electric energy usage supplied by alternative suppliers: This measure tracks the percentage of electric energy used by business customers that is supplied by alternative (non-utility) energy providers. It reflects the level of competition and customer choice in the commercial energy market. A higher percentage suggests that more businesses are se",
  "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers this measure tracks the number of injuries caused b": "Electric Utility Operations - Effectiveness of staff audits in preventing injuries caused by electric utility operations per 100,000 utility customers: This measure tracks the number of injuries caused by electric utility operations per 100,000 customers, helping to evaluate the effectiveness of staff audits in promoting safety. Fewer injuries indicate that audits are successfully identifying and ",
  "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers this measure tracks the number of injuries from unsafe acts by the": "Unsafe Acts - Effectiveness of Utility and PUC promoted education in preventing injuries from unsafe acts per 100,000 utility customers: This measure tracks the number of injuries from unsafe acts by the public (such as digging into utility lines) per 100,000 utility customers, to evaluate the effectiveness of safety education efforts promoted by utilities and the PUC. A lower number of injuries s",
  "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers this measure tracks personal injuries from natural gas operations per 100 000 customers reflect": "Natural Gas Operations - Personal injuries related to Natural Gas Operations per 100,000 utility customers: This measure tracks personal injuries from natural gas operations per 100,000 customers, reflecting PUC\u2019s effectiveness in overseeing gas utility safety. A lower rate indicates that the PUC\u2019s regulations and safety efforts are reducing risks.",
  "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide this measure tracks the percentage of total switched access lines provided by com": "Switched Access Lines - Percent of total switched access lines provided by competitive local exchange carriers statewide: This measure tracks the percentage of total switched access lines provided by competitive local exchange carriers statewide. A higher percentage indicates increased market competition, which can lead to lower prices, improved service, and more innovation for consumers. This mea",
  "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record this measure tracks the percentage of consumer complaint orders that are issued within 30 d": "Evidentiary Record - Percent of Consumer Complaint Orders issued within 30 days of close of evidentiary record: This measure tracks the percentage of consumer complaint orders that are issued within 30 days after the evidentiary record closes. It reflects the PUC\u2019s efficiency and timeliness in resolving formal complaints. A higher percentage indicates stronger performance in providing prompt decis",
  "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program this measure tracks the percentage ": "Oregon Telephone Assistance Program - Percentage of Supplemental Nutrition Assistance Program (SNAP) recipients participating in the Oregon Telephone Assistance Program. This measure tracks the percentage of SNAP recipients who also participate in the Oregon Telephone Assistance Program (OTAP). It measures how effectively the PUC is ensuring that low- income households are accessing discounted pho",
  "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program this measure tracks the percentage of disabled senio": "Access to Telephone Services - Percentage of disabled senior citizens (65 years and older) with access to the Telecommunications Devices Access Program: This measure tracks the percentage of disabled seniors aged 65 and older who have access to the Telecommunications Devices Access Program (TDAP). It reflects the PUC\u2019s effectiveness in reaching and serving these eligible individuals. A higher perc",
  "complaint investigation percent of complaint investigation cases open 50 days or less this measure tracks the percentage of complaint investigation cases that remain open for 50 days or less measuring": "Complaint Investigation - Percent of complaint investigation cases open 50 days or less: This measure tracks the percentage of complaint investigation cases that remain open for 50 days or less, measuring the PUC\u2019s efficiency in resolving consumer complaints. A higher percentage indicates more timely and responsive service to utility customers.",
  "vessel incidents the number and severity of incidents involving vessels under the direction of licensees this measure tracks the number of incidents involving vessels under the direction of licensed m": "Vessel Incidents - The number and severity of incidents involving vessels under the direction of licensees: This measure tracks the number of incidents involving vessels under the direction of licensed maritime pilots, expressed as a percentage of total vessels piloted each year. It reflects the Board\u2019s effectiveness in ensuring safe and professional pilotage services. Fewer incidents indicate str",
  "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 8 percent of annual revenue": "c. Keep administrative costs below 8% of annual revenue. - Keep administrative and programs support costs below 8 percent of annual revenue.",
  "d annually report the total resource cost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soci": "d. Annually report the total resource cost of conservation programs and maintain a score above 1 for each program. - Reporting the benefit/cost ratio for conservation programs based on utility system societal perspective.",
  "e report quarterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting si": "e. Report quarterly expenditures and variances by program, and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the Q1, Q2, Q3 and Q4 reports. - Reporting significant mid-year changes to benefit/cost performance as necessary in quarterly reports.",
  "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters": "Animal Safety - Number of horses euthanized by the Oregon Racing Commission veterinarian due to catastrophic injury occuring during racing per every 1,000 starters.",
  "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check": "License Turnaround Time - Average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check.",
  "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters the target represents 1 5 horses per e": "Animal Safety - Number of horses euthanized by the Oregon Racing Commission veterinarian due to catastrophic injury occuring during racing per every 1,000 starters. The target represents 1.5 horses per every 1,000 starters. Results in 2018 represented 0.874 per 1,000 starters.",
  "animal safety number of race related equine fatalities per every 1 000 starters": "Animal Safety - Number of race-related equine fatalities per every 1,000 starters.",
  "animal safety number of race related equine fatalities per every 1 000 starters upward trend positive result 180 171 6 160 147 06 136 35 140 120 100 80 60 5 40 20 year o w actual target": "Animal Safety - Number of race-related equine fatalities per every 1,000 starters. * Upward Trend = positive result , 180 + 171.6 160 - 147.06 136.35 140 - 120 - 100 - 80 - 60 5 40 - 20 - Year O- W@ actual \u2122 target",
  "upward trend positive result license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check 110 7 ": "* Upward Trend = positive result License Turnaround Time - Average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check. 110 7 100 - 90 4 80 - 70- 60 - 50 = 40 - 30 - 20- 04 , , , , Year W actual \u00a7 target",
  "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target": "mn g = : : g : 100 100 E 100 : 3 100 5 E 100 3 [) G Wo} 80 + 77 2 70- : 60 - \u201c 50 - 30 - 20 - 0- a ] \u2014 oo 1 \u2014\u2014 ] I | o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 WM actual M& target",
  "best practices percent of total best practices met by the board upward trend positive result 110 7 100 90 80 70 60 50 30 5 20 10 o w actual target year": "Best Practices - Percent of total best practices met by the Board. * Upward Trend = positive result 110 7 100 \u2014 90 - 80 - 70 - 60 - 50 - 30 5 20 - 10 - O- W@ actual [ target Year",
  "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review": "Compliance Rate Achieved - Percent of property managers/principal brokers reviewed who meet compliance within 45 days of a mail-in compliance review.",
  "percent of investigations completed within 150 days of receipt of complaint": "Percent of investigations completed within 150 days of receipt of complaint. -",
  "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis": "Contested Case Actions resolved through settlement - Percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the Office of Administrative Hearings.",
  "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals": "Percent of licensees who rate the board-administered exam as \"good\" or \"excellent\" as an effective screen for competent and ethical professionals. -",
  "case actions resolved through settlement percent of case actions that are resolved through informal settlement resolution and without formal hearing before the office of administrative hearings": "Case Actions resolved through settlement - Percent of case actions that are resolved through informal settlement resolution and without formal hearing before the Office of Administrative Hearings.",
  "electronic access to public information percentage of targeted records made available electronically": "Electronic Access to Public Information - Percentage of targeted records made available electronically.",
  "audit cost savings dollar value of revenue enhancements savings or questioned costs in performance audit reports jun 30": "Audit Cost Savings - Dollar Value of Revenue Enhancements, savings, or questioned costs in performance audit reports. - Jun 30",
  "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30": "Audit Efficiency - Dollar savings per dollar spent on economy and efficiency audits. - Jun 30",
  "audit recommendation implementation percentage of audit recommendations implemented jun 30": "Audit Recommendation Implementation - Percentage of audit recommendations implemented. - Jun 30",
  "business registration document processing turnaround time from receipt jun 30": "Business registration - Document processing turnaround time from receipt. - Jun 30",
  "notary document processing turnaround time from receipt jun 30": "Notary - Document processing turnaround time from receipt. - Jun 30",
  "ucc document processing turnaround time from receipt jun 30": "UCC - Document processing turnaround time from receipt. - Jun 30",
  "campaign finance information percent of committee filings determined to be sufficient jun 30": "Campaign Finance Information - Percent of committee filings determined to be sufficient. - Jun 30",
  "staff diversity percent of women as a percentage of sos workforce jun 30": "Staff Diversity - Percent of Women as a percentage of SOS workforce. - Jun 30",
  "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o": "Customer Satisfaction - Percent of customers rating their overall satisfaction with the agency as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise aand availability of information. - Jun 30",
  "campaign finance proposed penalty notices percentage of notices mailed within five months of a deficient transaction": "Campaign Finance Proposed Penalty Notices - Percentage of notices mailed within five months of a deficient transaction.",
  "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result": "Audit Efficiency - Dollar savings per dollar spent on economy and efficiency audits. - Jun 30 * Upward Trend = positive result",
  "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result": "Audit Recommendation Implementation - Percentage of audit recommendations implemented. - Jun 30 * Upward Trend = positive result",
  "business registration document processing turnaround time from receipt jun 30 upward trend negative result": "Business registration - Document processing turnaround time from receipt. - Jun 30 * Upward Trend = negative result",
  "notary document processing turnaround time from receipt jun 30 upward trend negative result": "Notary - Document processing turnaround time from receipt. - Jun 30 * Upward Trend = negative result",
  "ucc document processing turnaround time from receipt jun 30 upward trend negative result": "UCC - Document processing turnaround time from receipt. - Jun 30 * Upward Trend = negative result",
  "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result": "Campaign Finance Information - Percent of committee filings determined to be sufficient. - Jun 30 * Upward Trend = positive result",
  "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30": "Staff Diversity - Employment of Women, People of Color, and Persons with Disabilities as a percentage of the SOS workforce. - Jun 30",
  "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of": "Customer Satisfaction - Percent of customers rating their overall satisfaction with the agency as \"good\" or \"excellent\": overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information.",
  "compliant professional development reported percentage of licensees audited who are in compliance with continuing professional development requirements": "Compliant Professional Development Reported - Percentage of licensees audited who are in compliance with continuing professional development requirements",
  "phone email customer service percent of phone calls and email responded to within 3 days": "PHONE/EMAIL CUSTOMER SERVICE - Percent of phone calls and email responded to within 3 days.",
  "applicant customer service percent of completed applications processed in 20 days": "APPLICANT CUSTOMER SERVICE - Percent of completed applications processed in 20 days.",
  "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum": "INVESTIGATION SPEED - Percent of investigated cases resolved in 180 days (unless pending in another forum).",
  "email customer service percent of emails responded to within 3 days": "EMAIL CUSTOMER SERVICE - Percent of emails responded to within 3 days.",
  "applicant customer service percent of license applications initially processed within 30 days": "APPLICANT CUSTOMER SERVICE - Percent of license applications initially processed within 30 days.",
  "phone customer service percent of phone calls responded to that are not abandoned": "PHONE CUSTOMER SERVICE - Percent of phone calls responded to that are not abandoned.",
  "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission": "Program Approval Customer Service - Percentage of new program and major modification proposals processed within 30 days of formal submission to the Commission.",
  "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated": "PROTECTION OF INSTREAM WATER RIGHTS - Ratio of the streams regulated to protect instream water rights to all streams regulated.",
  "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet": "EQUIP CITIZENS WITH INFORMATION - Percent of water management related datasets collected by WRD that are available to the public on the internet.",
  "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff": "PROMOTE EFFICIENCY IN FIELD STAFF REGULATORY ACTIVITIES - Number of places where water is legally taken out of stream and used (points of diversion) per FTE of field staff.",
  "parole recidivism percentage of matrix inmates applies to offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to o": "PAROLE RECIDIVISM - Percentage of Matrix Inmates (applies to offenders whose crime(s) were committed before November 1, 1989), Dangerous Offenders (sentenced by the court as a dangerous offender pursuant to ORS 161.725 and ORS 161.735), and Aggravated Murderers convicted of a new felony within three years of initial release. (Subset of OBM #64)",
  "performance of financial service entities percentage of financial services entities rated satisfactory or higher": "PERFORMANCE OF FINANCIAL SERVICE ENTITIES - Percentage of financial services entities rated satisfactory or higher.",
  "insurance consumer relief percent of confirmed complaints resolved with relief for the consumer": "INSURANCE CONSUMER RELIEF - Percent of confirmed complaints resolved with relief for the consumer.",
  "reemployment for injured workers difference in percentage of eligible workers who return to work using return to work programs from those who do not use return to work programs": "REEMPLOYMENT FOR INJURED WORKERS - Difference in percentage of eligible workers who return to work using return-to-work programs from those who do not use return-to-work programs.",
  "wage recovery for injured workers difference in percentage wage recovery for workers who use return to work programs versus workers who do not": "WAGE RECOVERY FOR INJURED WORKERS - Difference in percentage wage recovery for workers who use return-to-work programs versus workers who do not.",
  "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17 jun 30": "Percentage of inmates in compliance with 40-hour work/education requirements of the constitution (Ballot Measure 17). - - Jun 30",
  "percentage of high and medium risk inmates that complete a program prioritized in their corrections plan jun 30": "Percentage of high and medium-risk inmates that complete a program prioritized in their corrections plan. - - Jun 30",
  "the rate of class 1 assaults on individual staff per month rate per 1000 employees jun 30": "The rate of Class 1 assaults on individual staff per month (rate per 1000 employees). - - Jun 30",
  "the rate of inmate walk a ways from outside work crews per month jun 30": "The rate of inmate walk-a-ways from outside work crews per month. - - Jun 30",
  "reduce the annual average electricity and natural gas usage measure on a btu per square foot basis jun 30": "Reduce the annual average electricity and natural gas usage. Measure on a BTU per square foot basis. - - Jun 30",
  "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates jun 30": "Number of inmates sanctioned for Level 1 misconducts (monthly average/1,000 inmates). - - Jun 30",
  "the number of escapes per year from secure custody facilities armed perimeter jun 30": "The number of escapes per year from secure-custody facilities (armed perimeter). - - Jun 30",
  "the number of escapes from doc unarmed perimeter facilities jun 30": "The number of escapes from DOC unarmed perimeter facilities. - - Jun 30",
  "percent of total inmate care encounters that occur offsite jun 30": "Percent of total inmate care encounters that occur offsite. - - Jun 30",
  "number of workers compensation time loss days per 100 employees on a fiscal year basis jun 30": "Number of workers compensation time loss days per 100 employees on a fiscal year basis. - - Jun 30",
  "oregon corrections plan ocp compliance percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who successfully completed at least one ": "Oregon Corrections Plan (OCP) Compliance - Percentage of moderate/high-risk released Adults in Custody (AIC) with an identified education, cognitive, or treatment need who successfully completed at least one of the identified need programs before release.",
  "certified industrial sites number of new industrial sites acres certified as project ready": "CERTIFIED INDUSTRIAL SITES - Number of new industrial sites / acres certified as \"project ready\".",
  "oregon fugitives returned percent of oregon fugitives returned to oregon in the most cost effective and timely manner giving priority to the most serious offenders": "OREGON FUGITIVES RETURNED - Percent of Oregon fugitives returned to Oregon in the most cost-effective and timely manner, giving priority to the most serious offenders.",
  "number of state contract awards to certified minority women and emerging small businesses mwesb": "NUMBER OF STATE CONTRACT AWARDS TO CERTIFIED MINORITY, WOMEN AND EMERGING SMALL BUSINESSES (MWESB) -",
  "average initial response time to close ltco non referred cases jun 30 upward trend negative result": "Average initial response time to close LTCO non-referred cases. - - Jun 30 * Upward Trend = negative result",
  "average time to close ltco non referred cases jun 30 upward trend negative result": "Average time to close LTCO non-referred cases. - - Jun 30 * Upward Trend = negative result",
  "percentage of nursing facilities visited at least once annually jun 30 upward trend positive result": "Percentage of nursing facilities visited at least once annually. - - Jun 30 * Upward Trend = positive result",
  "percentage of assisted living and residential care facilities visited at least once annually jun 30 upward trend positive result": "Percentage of assisted living and residential care facilities visited at least once annually. - - Jun 30 * Upward Trend = positive result",
  "percentage of adult foster care homes visited at least once annually jun 30 upward trend positive result": "Percentage of adult foster care homes visited at least once annually. - - Jun 30 * Upward Trend = positive result",
  "number of requests for assistance from consumers the public facility staff and agencies jun 30 upward trend positive result": "Number of requests for assistance from consumers, the public, facility staff and agencies. - - Jun 30 * Upward Trend = positive result",
  "participation in system wide advocacy meetings at the local regional state and national levels jun 30 upward trend positive result": "Participation in system-wide advocacy meetings at the local, regional, state and national levels. - - Jun 30 * Upward Trend = positive result",
  "total number of certified ombudsmen volunteer hours annually jun 30 upward trend positive result": "Total number of certified ombudsmen volunteer hours annually. - - Jun 30 * Upward Trend = positive result",
  "emergency information equity and accessibility percentage of press releases are made available in the top 3 languages spoken in oregon within 24 hours graphics provided with alternate text and public ": "Emergency Information Equity and Accessibility - Percentage of press releases are made available in the top 3 languages spoken in Oregon within 24 hours, graphics provided with alternate text, and public briefings delivered with captioning and ASL interpreting.",
  "travelers feel safe percent of public satisfied with transportation safety": "Travelers Feel Safe - Percent of public satisfied with transportation safety.",
  "timeliness of projects going to construction phase percent of projects going to construction phase within 90 days of target date": "Timeliness of Projects Going to Construction Phase - Percent of projects going to construction phase within 90 days of target date.",
  "certified businesses dmwesb percent of odot contract dollars awarded to disadvantaged minority women and emerging small businesses": "Certified Businesses (DMWESB*) - Percent of ODOT contract dollars awarded to disadvantaged, minority, women, and emerging small businesses.",
  "fish passage at state culverts number of high priority odot culverts remaining to be retrofitted or replaced to improve fish passage": "Fish Passage at State Culverts - Number of high priority ODOT culverts remaining to be retrofitted or replaced to improve fish passage.",
  "travel delay hours of travel delay per capita per year in urban areas": "Travel Delay - Hours of travel delay per capita per year in urban areas.",
  "entered employment of job seekers who got a job with a new employer after registering with the employment department": "ENTERED EMPLOYMENT - % of job seekers who got a job with a new employer after registering with the Employment Department.",
  "employment retention of job seekers who were in employment two quarters after registering with the employment department": "EMPLOYMENT RETENTION - % of Job Seekers who were in employment two quarters after registering with the Employment Department.",
  "cost per placement total cost of workforce operations b es program divided by the total number of job seekers entered into employment after receiving services": "COST PER PLACEMENT - Total cost of Workforce Operations (B&ES) program divided by the total number of job seekers entered into employment after receiving services.",
  "first payment timeliness of initial unemployment insurance payments made within 21 days of eligibility": "FIRST PAYMENT TIMELINESS - % of initial unemployment insurance payments made within 21 days of eligibility.",
  "non monetary determinations timeliness of claims that are adjudicated within 21 days of issue detection": "NON-MONETARY DETERMINATIONS TIMELINESS - % of claims that are adjudicated within 21 days of issue detection",
  "cost per claim total cost of ui programs divided by the total number of initial claims for ui benefits filed": "COST PER CLAIM - Total cost of UI programs divided by the total number of initial claims for UI benefits filed.",
  "unemployment insurance appeals timeliness of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request": "UNEMPLOYMENT INSURANCE APPEALS TIMELINESS - % of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request.",
  "cost per referral to oah total cost of oah programs divided by the total number of referrals": "COST PER REFERRAL TO OAH - Total cost of OAH programs divided by the total number of referrals.",
  "higher authority appeals timeliness of cases requesting an appeal that receive a decision within 45 days of the date of request": "HIGHER AUTHORITY APPEALS TIMELINESS - % of cases requesting an appeal that receive a decision within 45 days of the date of request.",
  "timeliness of new status determinations of new status determinations completed within 90 days of the end of the liable quarter": "TIMELINESS OF NEW STATUS DETERMINATIONS - % of new status determinations completed within 90 days of the end of the liable quarter.",
  "affordable rental housing through bonds grants and tax credits percentage of housing units funded with grants tax credits and bonds excluding market rate housing units will be affordable to households": "Affordable Rental Housing through Bonds, Grants, and Tax Credits - Percentage of housing units funded with grants, tax credits, and bonds, excluding market rate housing units, will be affordable to households earning less than 60% of the area median income.",
  "increasing housing for special needs individuals percentage of affordable rental housing units developed that provide rental opportunities for the low income elderly or individuals with special needs ": "Increasing Housing for Special Needs Individuals - Percentage of affordable rental housing units developed that provide rental opportunities for the low-income elderly or individuals with special needs compared to the percentage of the state's population that are low-income elderly or individuals with special needs.",
  "construction costs cost per square foot for housing units developed through grant and tax credit programs": "Construction Costs - Cost per square foot for housing units developed through Grant and Tax Credit programs.",
  "increasing energy savings for all funds invested the percentage of energy savings generated from the department s energy conservation helping oregonians echo weatherization program": "Increasing Energy Savings - For all funds invested, the percentage of energy savings generated from the Department\u2019s Energy Conservation Helping Oregonians (ECHO) weatherization program.",
  "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30": "Tested Contractors - Reduce the percent of CCB tested contractors that have a final order for damages that remain unpaid after 60 days, or that are discharged in bankruptcy. - Jun 30",
  "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30": "Homeowner Awareness - Percent of homeowners who are aware of their rights and responsibilities and the services of CCB. - Jun 30",
  "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30": "Unlicensed Recidivism Rate - Percent of offenders who perform work without a CCB license within three years of first offense. - Jun 30",
  "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30": "Contractors Who Fail to Pay Damages - Percent of licensed contractors operating in Oregon that fail to pay in full final dispute resolution complaints for damages. - Jun 30",
  "enforcement investigations average days to close an enforcement investigation jun 30": "Enforcement Investigations - Average days to close an enforcement investigation. - Jun 30",
  "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30": "Dispute Resolution Final Orders - Average days to issue a dispute resolution (claims) final order. - Jun 30",
  "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30": "Fair and Impartial Dispute Resolution Process - Percent of parties to claims who perceive claims process to be fair and impartial. - Jun 30",
  "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30": "License and Renewal Processing - Percent of contractors satisfied with the agency's processing of license and renewal information. - Jun 30",
  "best practices percent of best practices met by the board jun 30": "Best Practices - Percent of best practices met by the Board. - Jun 30",
  "fleet adminstration average miles per gallon for das permanently assigned fleet vehicles": "FLEET ADMINSTRATION - Average Miles Per Gallon for DAS Permanently Assigned Fleet Vehicles.",
  "sustainability percentage reduction in greenhouse gas emissions": "SUSTAINABILITY - Percentage reduction in greenhouse gas emissions.",
  "cleanup percent of identified oregon hazardous substance sites cleaned up": "CLEANUP - Percent of identified Oregon hazardous substance sites cleaned up",
  "solid waste pounds of municipal solid waste landfilled or incinerated per capita": "SOLID WASTE - Pounds of municipal solid waste landfilled or incinerated per capita.",
  "certified industrial sites number of industrial sites certified as project ready added each fiscal year": "CERTIFIED INDUSTRIAL SITES - Number of industrial sites certified as \u201cproject-ready\u201d added each fiscal year.",
  "forest land percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm forest use that remains zoned for those uses": "FOREST LAND - Percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm/forest use that remains zoned for those uses.",
  "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands": "Administrative and Operational Costs - Percent of program revenue streams used to cover administrative and operational costs of programs for forest lands.",
  "increase unclaimed property holder reporting percent annual increase in amount of unclaimed property reported and remitted annually": "Increase Unclaimed Property Holder Reporting. - Percent annual increase in amount of unclaimed property reported and remitted annually.",
  "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab": "Customer Service - Percent of customers rating their satisfaction with the agency's customer service as \"good\"; or \"excellent\" based onoverall experience, timeliness, accuracy, helpfulness, expertise, and availability of information.",
  "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self helpservices": "Effective Taxpayer Assistance - Provide effective taxpayer assistance through a combination of direct assistance and electronic self-helpservices.",
  "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real m": "Appraisal Program Equity and Uniformity - We will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real market values that are within accepted appraisal standards.",
  "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for dor industrial accounts": "Appraisal Value Uniformity - We will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for DOR industrial accounts.",
  "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of": "Direct Enforcement Dollars Cost of Funds - We will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of funds (COF) for every direct enforcement dollar received by ouragency.",
  "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds c": "Collection Dollars Cost of Funds - We will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds (COF) for every dollar collected by our agency.",
  "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assess": "Cost of Assessments - We will demonstrate our efficiency and effectiveness of our suspense, audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assessed.",
  "tanf family stability the percentage of children receiving tanf who entered foster care": "TANF FAMILY STABILITY - The percentage of children receiving TANF who entered foster care.",
  "abuse of seniors and people with disabilities the percentage of seniors and adults with physical disabilities experiencing abuse": "ABUSE OF SENIORS AND PEOPLE WITH DISABILITIES - The percentage of seniors and adults with physical disabilities experiencing abuse.",
  "placeholder service equity": "PLACEHOLDER: SERVICE EQUITY -",
  "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment": "KINDERGARTEN ASSESSMENT - Increase performance of entering kindergarten students on the Kindergarten Assessment",
  "high school completion percentage of students who complete high school within five years": "HIGH SCHOOL COMPLETION - Percentage of students who complete high school within five years",
  "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent": "STAFF SATISFACTION - Percentage of ODE staff rating their satisfaction with internal customer service as \"good\" or \"excellent\"",
  "utility pricing number of new utility pricing programs": "Utility Pricing - Number of new utility pricing programs.",
  "a extent to which the energy trust of oregon meets 12 of 14 established internal performance measures met 12 of 14 established internal performance measures": "a. Extent to which the Energy Trust of Oregon meets 12 of 14 established internal performance measures. - Met 12 of 14 established internal performance measures",
  "b extent to which the energy trust of oregon meets the established internal performance measures obtaining an annual unqualified financial audit": "b. Extent to which the Energy Trust of Oregon meets the established internal performance measures - Obtaining an annual unqualified financial audit.",
  "c extent to which the energy trust of oregon meets the established internal performance measures keep administrative and programs support costs below 9 percent of annual revenue": "c. Extent to which the Energy Trust of Oregon meets the established internal performance measures - Keep administrative and programs support costs below 9 percent of annual revenue.",
  "d extent to which the energy trust of oregon meets the established internal performance measures reporting the benefit cost ratio for conservation programs based on utility system societal perspective": "d. Extent to which the Energy Trust of Oregon meets the established internal performance measures - Reporting the benefit/cost ratio for conservation programs based on utility system societal perspective.",
  "e extent to which the energy trust of oregon meets the established internal performance measures reporting significant mid year changes to benefit cost performance as necessary in quarterly reports": "e. Extent to which the Energy Trust of Oregon meets the established internal performance measures - Reporting significant mid-year changes to benefit/cost performance as necessary in quarterly reports.",
  "employment percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome": "EMPLOYMENT - Percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome.",
  "independent living percentage of older individuals who complete independent living services who self assess as having an increase in confidence skills and abilities": "INDEPENDENT LIVING - Percentage of older individuals who complete independent living services who self assess as having an increase in confidence, skills, and abilities."
 },
 "restatements": [
  {
   "agency": "Accountancy, Board of",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "100"
    ],
    [
     "appr-boa-2022-10-21",
     "2022",
     "100"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2022-10-21",
     "2022",
     "73"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "92%"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "96%"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Accountancy, Board of",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-boa-2020-09-24",
     "2020",
     "No Data"
    ],
    [
     "appr-boa-2021-09-27",
     "2021",
     "96%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "77%"
    ],
    [
     "appr-das-2021",
     "2021",
     "77%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "77%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "75%"
    ],
    [
     "appr-das-2021",
     "2021",
     "75%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "75%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "79%"
    ],
    [
     "appr-das-2021",
     "2021",
     "79%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "79%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "75%"
    ],
    [
     "appr-das-2021",
     "2021",
     "75%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "75%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "72%"
    ],
    [
     "appr-das-2021",
     "2021",
     "72%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "72%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "76%"
    ],
    [
     "appr-das-2021",
     "2021",
     "76%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "76%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "0%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "53%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "49%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "53%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "49%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "47%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "54%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "99.94%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "99.94%"
    ],
    [
     "appr-das-2021",
     "2021",
     "99.94%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "99.93%"
    ],
    [
     "appr-das-2021",
     "2021",
     "99.93%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "99.93%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "99.93%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "99.93%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "99.90%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2015",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "98%"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "98%"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "91%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2016",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "97%"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "97%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "97%"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "98%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2017",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "99%"
    ],
    [
     "appr-das-2021",
     "2021",
     "99%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "99%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2018",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "96%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "96%"
    ],
    [
     "appr-das-2021",
     "2021",
     "96%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "0%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "97%"
    ],
    [
     "appr-das-2021",
     "2021",
     "97%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "0%"
    ],
    [
     "appr-das-2021",
     "2021",
     "97%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "97%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "96%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "20.84"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "20.84"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "20.74"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2013",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "111.48%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "111.48%"
    ],
    [
     "appr-das-2021",
     "2021",
     "111.48%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "100.80%"
    ],
    [
     "appr-das-2021",
     "2021",
     "100.80%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "100.80%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "113.10%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "113.10%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "119.50%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2014",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "2.54"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "2.80"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2016",
   "reported": [
    [
     "appr-das-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-das-2019-10-01",
     "2019",
     "1.65"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "das-appr-fy-15-16",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "1.65"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "1.65"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "0"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "6%"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "6%"
    ],
    [
     "appr-das-2021",
     "2021",
     "6%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "6.83%"
    ],
    [
     "appr-das-2021",
     "2021",
     "6.83%"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "6.83%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "28.03%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "28.03%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "20.31%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2019",
   "reported": [
    [
     "appr-das-2019-10-01",
     "2019",
     "1.59"
    ],
    [
     "appr-das-2020-09-30",
     "2020",
     "1.59"
    ],
    [
     "appr-das-2021",
     "2021",
     "1.59"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2020",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "1.47"
    ],
    [
     "appr-das-2021",
     "2021",
     "1.47"
    ],
    [
     "apprproposed-das-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "1.47"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "1.56"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "1.56"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "2.23"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "83.70%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "83.70%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "76.60%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "76.60%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "82.50%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "74.30%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "5.17%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "5.17%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2021",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-das-2021",
     "2021",
     "2.34%"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "2.34%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "6.98%"
    ]
   ]
  },
  {
   "agency": "Administrative Services, Department of",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2022",
   "reported": [
    [
     "appr-das-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-das-2022-09-28",
     "2022",
     "3.75%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2021-09-30",
     "2021",
     "100%"
    ],
    [
     "appr-oaco-2022-09-30",
     "2022",
     "100%"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "100%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "95%"
    ],
    [
     "apprproposed-oaco",
     "2024",
     "95%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2021-09-30",
     "2021",
     "93%"
    ],
    [
     "appr-oaco-2022-09-30",
     "2022",
     "93%"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "93%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "95%"
    ],
    [
     "apprproposed-oaco",
     "2024",
     "95%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2021-09-30",
     "2021",
     "87%"
    ],
    [
     "appr-oaco-2022-09-30",
     "2022",
     "87%"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "87%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "95%"
    ],
    [
     "apprproposed-oaco",
     "2024",
     "95%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2021-09-30",
     "2021",
     "93%"
    ],
    [
     "appr-oaco-2022-09-30",
     "2022",
     "93%"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "93%"
    ]
   ]
  },
  {
   "agency": "Advocacy Commissions Office",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "reported": [
    [
     "appr-oaco-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-oaco-2023-10-02",
     "2023",
     "95%"
    ],
    [
     "apprproposed-oaco",
     "2024",
     "95%"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "178"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "178"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "98.40%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "98.40%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "81%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "81%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "83%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "83%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "81%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "81%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "84%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "84%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "86%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "86%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "86%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "86%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "97%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "97%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "82%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "82%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "0%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "0%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2021",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "48%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "38%"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "10"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "10"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "32%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "32%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "90%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "90%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "$8,940,000.00"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "$8,940,000.00"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "15%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "15%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "44%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "44%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "10%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "10%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Agriculture, Department of",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2021-09-29",
     "2021",
     "91.30%"
    ],
    [
     "appr-oda-2022-08-22",
     "2022",
     "91.30%"
    ],
    [
     "appr-odag-2020",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "80%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "80%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "80%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "80%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "85%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "85%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "85%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "85%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "85%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "85%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "85%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "85%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "70%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "70%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "70%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "70%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "60%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "60%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "60%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "60%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "70%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "70%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "70%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "70%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "87%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "87%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "87%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "79%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "79%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "79%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "77%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "77%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "77%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "73%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "73%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "73%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "72%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "72%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "72%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "85%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "85%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "85%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "137"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "137"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "137"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "137"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "124"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "124"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "124"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "92%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "92%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "92%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "92%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "91%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "91%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "91%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "93%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "93%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "93%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "93%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "94%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "94%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "94%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "61%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "61%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "61%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "61%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "62%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "62%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "62%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "83%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "83%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "83%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "83%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "90%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "90%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "90%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "reported": [
    [
     "appr-oda-2019-10-01",
     "2019",
     "100%"
    ],
    [
     "appr-oda-2020-09-29",
     "2020",
     "100%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "100%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Aviation, Department of",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2020",
   "reported": [
    [
     "appr-oda-2020-09-29",
     "2020",
     "100%"
    ],
    [
     "appr-oda-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "appr-odaviation-2022-10-07",
     "2022",
     "100%"
    ],
    [
     "apprproposed-oda-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "reported": [
    [
     "appr-obnm-2023-10-11",
     "2023",
     "98"
    ],
    [
     "appr-obnm-2024-10-10",
     "2024",
     "98"
    ],
    [
     "appr-obnm-2025-10-14",
     "2025",
     "98%"
    ]
   ]
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "reported": [
    [
     "appr-obnm-2023-10-11",
     "2023",
     "100"
    ],
    [
     "appr-obnm-2024-10-10",
     "2024",
     "100"
    ],
    [
     "appr-obnm-2025-10-14",
     "2025",
     "100%"
    ]
   ]
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "reported": [
    [
     "appr-obnm-2023-10-11",
     "2023",
     "100"
    ],
    [
     "appr-obnm-2024-10-10",
     "2024",
     "100"
    ],
    [
     "appr-obnm-2025-10-14",
     "2025",
     "100%"
    ]
   ]
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2024",
   "reported": [
    [
     "appr-obnm-2024-10-10",
     "2024",
     "100"
    ],
    [
     "appr-obnm-2025-10-14",
     "2025",
     "100%"
    ]
   ]
  },
  {
   "agency": "Board of Pharmacy",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "reported": [
    [
     "appr-boppps-2022",
     "2022",
     "21%"
    ],
    [
     "appr-bppps-2023",
     "2023",
     "21%"
    ],
    [
     "appr-obop-2023-10-02",
     "2023",
     "41%"
    ],
    [
     "appr-obop-2024-9-26",
     "2024",
     "21%"
    ]
   ]
  },
  {
   "agency": "Business Oregon",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2021",
   "reported": [
    [
     "appr-obdd-2021-10-01",
     "2021",
     "514"
    ],
    [
     "apprproposed-obdd-2022-10-04",
     "2022",
     "504"
    ]
   ]
  },
  {
   "agency": "Business Oregon",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2021",
   "reported": [
    [
     "appr-obdd-2021-10-01",
     "2021",
     "$18,760,993.00"
    ],
    [
     "apprproposed-obdd-2022-10-04",
     "2022",
     "$17,443,723.00"
    ]
   ]
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2014",
   "reported": [
    [
     "appr-obce-2016-11-02",
     "2016",
     "0%"
    ],
    [
     "appr-obce-2017-10-03",
     "2017",
     "No Data"
    ],
    [
     "appr-obce-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2015",
   "reported": [
    [
     "appr-obce-2016-11-02",
     "2016",
     "0%"
    ],
    [
     "appr-obce-2017-10-03",
     "2017",
     "No Data"
    ],
    [
     "appr-obce-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-obce-2019-10-21",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "100%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "100%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "88%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "0%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "100%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "100%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "100%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "100%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "100%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "100%"
    ],
    [
     "appr-crgc-2021-07-08",
     "2021",
     "100%"
    ],
    [
     "appr-crgc-2022-07-13",
     "2022",
     "100%"
    ],
    [
     "appr-crgc-2023-07-14",
     "2023",
     "100%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "100%"
    ],
    [
     "appr-crgc-2021-07-08",
     "2021",
     "100%"
    ],
    [
     "appr-crgc-2022-07-13",
     "2022",
     "100%"
    ],
    [
     "appr-crgc-2023-07-14",
     "2023",
     "100%"
    ],
    [
     "appr-crgc-2024-07-02",
     "2024",
     "100%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "73%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "64%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "64%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "73%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "67%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "64%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "67%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "82%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "60%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "73%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "64%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "64%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "73%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "73%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "64%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "64%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "82%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "82%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "73%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "73%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "73%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "73%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "68%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "71%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "63%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "71%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "47%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "71%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "53%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "71%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "63%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "71%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "71%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "63%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "71%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "57%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "57%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "57%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "57%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "57%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "57%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "67%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "67%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "71%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "75%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "71%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "75%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "75%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "79%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "75%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2014",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "73%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "78%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2015",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "78%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "100%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "78%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "100%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "98%"
    ],
    [
     "appr-crgc-2019-09-03",
     "2019",
     "100%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "100%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "100%"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "89%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "89%"
    ],
    [
     "appr-crgc-2021-07-08",
     "2021",
     "89%"
    ],
    [
     "appr-crgc-2022-07-13",
     "2022",
     "89%"
    ],
    [
     "appr-crgc-2023-07-14",
     "2023",
     "89%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "83%"
    ],
    [
     "appr-crgc-2021-07-08",
     "2021",
     "83%"
    ],
    [
     "appr-crgc-2022-07-13",
     "2022",
     "83%"
    ],
    [
     "appr-crgc-2023-07-14",
     "2023",
     "83%"
    ],
    [
     "appr-crgc-2024-07-02",
     "2024",
     "83%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2019",
   "reported": [
    [
     "appr-crgc-2019-09-03",
     "2019",
     "67%"
    ],
    [
     "appr-crgc-2020-09-16",
     "2020",
     "67%"
    ],
    [
     "appr-crgc-2021-07-08",
     "2021",
     "67%"
    ],
    [
     "appr-crgc-2022-07-13",
     "2022",
     "67%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2020",
   "reported": [
    [
     "appr-crgc-2020-09-16",
     "2020",
     "83%"
    ],
    [
     "appr-crgc-2021-07-08",
     "2021",
     "83%"
    ],
    [
     "appr-crgc-2022-07-13",
     "2022",
     "83%"
    ],
    [
     "apprproposed-crgc-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Columbia River Gorge Commission",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2016",
   "reported": [
    [
     "appr-crgc-2016-09-26",
     "2016",
     "30%"
    ],
    [
     "appr-crgc-2017-09-14",
     "2016",
     "33%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "94.90%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "94.90%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "94.90%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "94.90%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "94.90%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "91.80%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "91.80%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "91.80%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "91.80%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "97.70%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.70%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.70%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.70%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.70%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "96.10%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "96.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "96.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "96.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "96.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "97.20%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.20%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.20%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.20%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.20%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "97.10%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "97.10%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "94.30%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "94.30%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "94.30%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "94.30%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "94.30%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.80%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.80%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.80%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.80%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "95.80%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "95.80%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "95.80%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "95.80%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.50%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.50%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.50%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.50%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "97.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "97.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "97.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "97.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "96.80%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "96.80%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "96.80%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "96.80%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "93.80%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "93.80%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "93.80%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "93.80%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "64.80%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "64.80%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "64.80%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "64.80%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "65.40%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "65.40%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "65.40%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "65.40%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "4"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "4"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "4"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "4"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "3.80"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "3.80"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "3.80"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "3.80"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "83%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "83%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "83%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "83%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "83%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "85.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "85.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "85.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "85.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "74,270"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "74,270"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "74,270"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "74,270"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "74,270"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "77,820"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "77,820"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "77,820"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "77,820"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "93.90%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "93.90%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "93.90%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "93.90%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "93.90%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "92.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "92.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "92.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "92.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "69.20%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "69.20%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "69.20%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "69.20%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "69.20%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "84.60%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "84.60%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "84.60%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "84.60%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "2.40"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "2.40"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "2.40"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "2.40"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "2.40"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "2.10"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "2.10"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "2.10"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "2.10"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "reported": [
    [
     "appr-dcbs-2017-10-02",
     "2017",
     "81.10%"
    ],
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "81.10%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "81.10%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "81.10%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "81.10%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "reported": [
    [
     "appr-dcbs-2018-12-21",
     "2018",
     "81%"
    ],
    [
     "appr-dcbs-2019-12-19",
     "2019",
     "81%"
    ],
    [
     "appr-dcbs-2020",
     "2020",
     "81%"
    ],
    [
     "appr-dcbs-2021",
     "2021",
     "81%"
    ],
    [
     "apprproposed-dcbs-2016-12-08",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "55.50%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "55.50"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "55.50%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "66.80%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "66.80"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "66.80%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "67.80%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "67.80"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "67.80%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "52.90%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "52.90"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "52.90%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "64.90%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "64.90"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "64.90%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "55.30%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "55.30"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "55.30%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "51.10%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "64.20%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "65.70%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "51.20%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "56.30%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "53.20%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2019",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "69%"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "69%"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "69%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "reported": [
    [
     "appr-doc-2020-09-30",
     "2020",
     "70%"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "70%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-doc-2022-09-30",
     "2022",
     "70%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2016",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "0.78%"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "0.78%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "0.78"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "0.68%"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "0.68%"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "0.68%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "0.68"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2018",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "1.03%"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "1.03%"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "1.03%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "1.03"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2019",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "0.98%"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "0.98%"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "0.98%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "reported": [
    [
     "appr-doc-2020-09-30",
     "2020",
     "1.78%"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "1.78%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-doc-2022-09-30",
     "2022",
     "1.78%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "89.26%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "89.26%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "86.51%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2017",
   "reported": [
    [
     "appr-doc-2017-09-29",
     "2017",
     "31.20%"
    ],
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "31.20%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2018",
   "reported": [
    [
     "apprproposed-doc-2017-02-15",
     "2016",
     "0%"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "34.10%"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2019",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "150.71"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "150.71"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "150.71"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "reported": [
    [
     "appr-doc-2020-09-30",
     "2020",
     "150.86"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "150.86"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-doc-2022-09-30",
     "2022",
     "150.86"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2019",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "0"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "0"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "reported": [
    [
     "appr-doc-2020-09-30",
     "2020",
     "0"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-doc-2022-09-30",
     "2022",
     "0"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2019",
   "reported": [
    [
     "appr-doc-2019-10-03",
     "2019",
     "0"
    ],
    [
     "appr-doc-2020-09-30",
     "2020",
     "0"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Corrections, Department of",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "reported": [
    [
     "appr-doc-2020-09-30",
     "2020",
     "0"
    ],
    [
     "appr-doc-2021-09-17",
     "2021",
     "0"
    ],
    [
     "apprproposed-doc-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-doc-2022-09-30",
     "2022",
     "0"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2022",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "164"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "143"
    ],
    [
     "appr-oda-2025",
     "2025",
     "143"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "131"
    ],
    [
     "appr-oda-2025",
     "2025",
     "131"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "98.50%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "98.50%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "91.90%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "91.90%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "70%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "70%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "73%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "73%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "54%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "54%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2022",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "$38,640,000.00"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "$18,417,416.00"
    ],
    [
     "appr-oda-2025",
     "2025",
     "$18,417,416.00"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "$0.00"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "$16,833,330.00"
    ],
    [
     "appr-oda-2025",
     "2025",
     "$16,833,330.00"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "4%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "4%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "29%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "29%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "16%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "16%"
    ]
   ]
  },
  {
   "agency": "Department of Agriculture",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2023",
   "reported": [
    [
     "appr-oda-2023-10-02",
     "2023",
     "0%"
    ],
    [
     "appr-oda-2024-09-30",
     "2024",
     "90.80%"
    ],
    [
     "appr-oda-2025",
     "2025",
     "90.80%"
    ]
   ]
  },
  {
   "agency": "Department of Consumer and Business Services",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2021",
   "reported": [
    [
     "appr-dcbs-2023",
     "2023",
     "94.80%"
    ],
    [
     "appr-dcbs-2025",
     "2025",
     "94.80%"
    ],
    [
     "dcbs-fy-2022-appr",
     "2022",
     "95%"
    ]
   ]
  },
  {
   "agency": "Department of Consumer and Business Services",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2022",
   "reported": [
    [
     "appr-dcbs-2023",
     "2023",
     "93.60%"
    ],
    [
     "appr-dcbs-2025",
     "2025",
     "93.60%"
    ],
    [
     "apprproposed-dcbs-2024",
     "2024",
     "93.60%"
    ],
    [
     "dcbs-fy-2022-appr",
     "2022",
     "93.50%"
    ]
   ]
  },
  {
   "agency": "Department of Energy",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2020",
   "reported": [
    [
     "appr-odoe-2023-09-28",
     "2023",
     "66.641"
    ],
    [
     "appr-odoe-2024-09-26",
     "2024",
     "64.454"
    ]
   ]
  },
  {
   "agency": "Department of Energy",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2021",
   "reported": [
    [
     "appr-odoe-2023-09-28",
     "2023",
     "65.418"
    ],
    [
     "appr-odoe-2024-09-26",
     "2024",
     "66.659"
    ],
    [
     "appr-odoe-2025-09-29",
     "2025",
     "66.659"
    ]
   ]
  },
  {
   "agency": "Department of Energy",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2022",
   "reported": [
    [
     "appr-odoe-2023-09-28",
     "2023",
     "65.961"
    ],
    [
     "appr-odoe-2024-09-26",
     "2024",
     "65.431"
    ],
    [
     "appr-odoe-2025-09-29",
     "2025",
     "65.431"
    ]
   ]
  },
  {
   "agency": "Department of Energy",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2023",
   "reported": [
    [
     "appr-odoe-2023-09-28",
     "2023",
     "65.786"
    ],
    [
     "appr-odoe-2024-09-26",
     "2024",
     "65.969"
    ],
    [
     "appr-odoe-2025-09-29",
     "2025",
     "65.969"
    ]
   ]
  },
  {
   "agency": "Department of Land Conservation and Development",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2023",
   "reported": [
    [
     "appr-dlcd-2023-09-28",
     "2023",
     "99%"
    ],
    [
     "appr-dlcd-2024",
     "2024",
     "99.73%"
    ],
    [
     "appr-dlcd-2025-10-02",
     "2025",
     "99.73%"
    ]
   ]
  },
  {
   "agency": "Department of Transportation",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2023-09-25",
     "2023",
     "7.96"
    ],
    [
     "appr-odot-2024-10-23",
     "2024",
     "8.41"
    ],
    [
     "appr-odot-2025-09-25",
     "2025",
     "8.41"
    ]
   ]
  },
  {
   "agency": "Department of Transportation",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2023",
   "reported": [
    [
     "appr-odot-2024-10-23",
     "2024",
     "10.64"
    ],
    [
     "appr-odot-2025-09-25",
     "2025",
     "10.69"
    ]
   ]
  },
  {
   "agency": "Department of Transportation",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2023",
   "reported": [
    [
     "appr-odot-2023-09-25",
     "2023",
     "14.40"
    ],
    [
     "appr-odot-2024-10-23",
     "2024",
     "15"
    ],
    [
     "appr-odot-2025-09-25",
     "2025",
     "15"
    ]
   ]
  },
  {
   "agency": "Department of the State Fire Marshal",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2024",
   "reported": [
    [
     "appr-dsfm-2024-09-30",
     "2024",
     "5.35"
    ],
    [
     "appr-dsfm-2025-09-23",
     "2025",
     "5.43"
    ]
   ]
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2016",
   "reported": [
    [
     "appr-datd-2017-10-02",
     "2017",
     "78.20%"
    ],
    [
     "appr-datd-2018-07-26",
     "2018",
     "78.20%"
    ],
    [
     "appr-datd-2019-09-27-1",
     "2019",
     "78.20%"
    ],
    [
     "appr-district-attorney-2020-09-29",
     "2020",
     "78.20%"
    ],
    [
     "da-annual-performance-progress-report-september-2016",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2017",
   "reported": [
    [
     "appr-datd-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-datd-2018-07-26",
     "2018",
     "77.69%"
    ],
    [
     "appr-datd-2019-09-27-1",
     "2019",
     "77.69%"
    ],
    [
     "appr-district-attorney-2020-09-29",
     "2020",
     "77.69%"
    ],
    [
     "dist-atty-kpm-report-for-2021",
     "2021",
     "77.69%"
    ]
   ]
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2018",
   "reported": [
    [
     "appr-datd-2018-07-26",
     "2018",
     "No Data"
    ],
    [
     "appr-datd-2019-09-27-1",
     "2019",
     "78.28%"
    ],
    [
     "appr-datd-2022-09-02",
     "2022",
     "78.28%"
    ],
    [
     "appr-district-attorney-2020-09-29",
     "2020",
     "78.28%"
    ],
    [
     "dist-atty-kpm-report-for-2021",
     "2021",
     "78.28%"
    ]
   ]
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2019",
   "reported": [
    [
     "appr-datd-2019-09-27-1",
     "2019",
     "No Data"
    ],
    [
     "appr-datd-2022-09-02",
     "2022",
     "74.98%"
    ],
    [
     "appr-district-attorney-2020-09-29",
     "2020",
     "74.98%"
    ],
    [
     "dist-atty-kpm-report-for-2021",
     "2021",
     "74.98%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2017",
   "reported": [
    [
     "appr-ode",
     "2018",
     "58.90%"
    ],
    [
     "appr-ode-2017-10-20",
     "2017",
     "58.60%"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "64%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "64%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "64%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2018",
   "reported": [
    [
     "appr-ode",
     "2018",
     "57.80%"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "64.90%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "64.90%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "64.90%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "64.90%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "64.10%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "64.10%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "64.10%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "64.10%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "61.80%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "61.80%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "61.80%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "78%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "78%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "78%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "78%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "78%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "78%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "78%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "78%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "79%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "79%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "79%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "79%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "69%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "69%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "69%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "69%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "74%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "74%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "74%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "74%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "73%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "73%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "73%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "73%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "80%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "80%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "80%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "79%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "79%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "79%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "82%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "82%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "82%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "73%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "73%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "73%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "78%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "78%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "78%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "75%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "75%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "75%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "78.70%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "78.70%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "78.70%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "78.70%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "73.40%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "73.40%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "73.40%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "73.40%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "60.60%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "60.60%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "60.60%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "60.60%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "80%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "80%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "80%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "75.20%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "75.20%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "75.20%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "63.40%"
    ],
    [
     "appr-ode-2021-09-29",
     "2021",
     "63.40%"
    ],
    [
     "appr-ode-2022-09-30",
     "2022",
     "63.40%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "46.40%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "46.40%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "42.30%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "42.30%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "50.40%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "50.40%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "83.30%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "83.30%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "76.10%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "76.10%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "85.10%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "85.10%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "46.40%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "41.70%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "50.90%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "83.60%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "76.60%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "85.60%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2019",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2019-10-17",
     "2019",
     "48%"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "48%"
    ]
   ]
  },
  {
   "agency": "Education, Department of",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2020",
   "reported": [
    [
     "appr-ode",
     "2018",
     "No Data"
    ],
    [
     "appr-ode-2020-09-25",
     "2020",
     "47%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "6.31"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "6.30"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "6.31"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "4.93"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "4.90"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "4.90"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "4.93"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "4.50"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "4.50"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "4.50"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "4.50"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "4.50"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "reported": [
    [
     "appr-oed-2018-09-24",
     "2018",
     "4.50"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "4.50"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "4.50"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "4.50"
    ],
    [
     "appr-oed-2022-09-28",
     "2022",
     "4.50"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "$500.23"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "$500.00"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "$500.00"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "$500.00"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "$529.25"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "$529.00"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "$529.00"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "$529.00"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "$529.00"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "80.39%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "80.40%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "80.40%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "80.40%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "80.40%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "78.29%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "78.30%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "78.30%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "78.30%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "78.30%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "78.94%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "78.90%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "78.90%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "78.90%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "78.90%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "76.86%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "76.90%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "76.90%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "76.90%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "76.90%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "80.68%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "80.70%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "80.70%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "80.70%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "80.70%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "81.91%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "81.90%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "81.90%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "81.90%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "81.90%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "67.27%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "70.13%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "59.06%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "62.29%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "60.93%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "64.26%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "56.97%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "60.39%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "62.03%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "65.33%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "67.50%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "70.11%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "96.30%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "96%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "92.30%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "92%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "92%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "86.74%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "87%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "87%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "87%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "87.55%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "88%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "88%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "88%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "88%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "84.03%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "84%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "84.38%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "84%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "84%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "86.50%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "87%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "87%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "87%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "88.38%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "88%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "88%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "88%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "88%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2024",
   "reported": [
    [
     "appr-oed-2024-10-01",
     "2024",
     "77%"
    ],
    [
     "appr-oed-2025-09-30",
     "2025",
     "79%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "94.01%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "94%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "79.70%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "80%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "80%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "91.08%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "91%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "91%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "91%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "98.81%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "99%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "99%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "99%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "99%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "76.98%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "77%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "69.50%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "70%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "70%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "45.80%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "46%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "46%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "46%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "39.84%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "40%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "40%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "40%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "40%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "94.06%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "94%"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "94.06%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "92.32%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "92%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "92%"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "92.32%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "95.54%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "96%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "96%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "96%"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "95.54%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "91.97%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "92%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "92%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "92%"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-oed-2018-09-24",
     "2018",
     "92%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "92%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "92%"
    ],
    [
     "appr-oed-2022-09-28",
     "2022",
     "92%"
    ],
    [
     "apprproposed-oed-2016-10-14",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "76.95%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "77%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "63.40%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "63%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "63%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "75.40%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "75%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "75%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "75%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "76.23%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "76%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "76%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "76%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "76%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "11.20%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "11%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "11%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "11%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "11%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "35.11%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "35%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "81.54%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "82%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "82%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "71.55%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "72%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "72%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "72%"
    ]
   ]
  },
  {
   "agency": "Employment Department",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-oed-2017-09-28",
     "2017",
     "71.40%"
    ],
    [
     "appr-oed-2018-09-24",
     "2018",
     "71%"
    ],
    [
     "appr-oed-2019-09-18",
     "2019",
     "71%"
    ],
    [
     "appr-oed-2020-10-01",
     "2020",
     "71%"
    ],
    [
     "appr-oed-2021-09-24",
     "2021",
     "71%"
    ]
   ]
  },
  {
   "agency": "Employment Relations Board",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2014",
   "reported": [
    [
     "appr-erb-2017-10-04",
     "2017",
     "3%"
    ],
    [
     "appr-erb-2018-07-27",
     "2018",
     "0%"
    ]
   ]
  },
  {
   "agency": "Employment Relations Board",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2016",
   "reported": [
    [
     "appr-erb-2017-10-04",
     "2017",
     "No Data"
    ],
    [
     "appr-erb-2018-07-27",
     "2018",
     "0%"
    ],
    [
     "appr-erb-2019-09-30",
     "2019",
     "0%"
    ],
    [
     "appr-erb-2020final",
     "2020",
     "0%"
    ]
   ]
  },
  {
   "agency": "Employment Relations Board",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2018",
   "reported": [
    [
     "appr-erb-2018-07-27",
     "2018",
     "0%"
    ],
    [
     "appr-erb-2019-09-30",
     "2019",
     "0%"
    ],
    [
     "appr-erb-2020final",
     "2020",
     "0%"
    ],
    [
     "appr-erb-2021-09-30",
     "2021",
     "0%"
    ],
    [
     "appr-erb-2022",
     "2022",
     "2%"
    ]
   ]
  },
  {
   "agency": "Employment Relations Board",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2019",
   "reported": [
    [
     "appr-erb-2019-09-30",
     "2019",
     "0%"
    ],
    [
     "appr-erb-2020final",
     "2020",
     "0%"
    ],
    [
     "appr-erb-2021-09-30",
     "2021",
     "0%"
    ],
    [
     "appr-erb-2022",
     "2022",
     "4%"
    ],
    [
     "appr-erb-2023-10-09",
     "2023",
     "4%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "68.10%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "66.30%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "74.70%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "77%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "61.30%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "67.80%"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2018",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "1,430.30"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "1,432.60"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2018",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "21.80"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "24.10"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2019",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "1,359.30"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "1,358.30"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2019",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "15.20"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "14.40"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2017",
   "reported": [
    [
     "appr-doe-2017-10-02",
     "2017",
     "46.515"
    ],
    [
     "appr-doe-2018-10-01",
     "2018",
     "46.515"
    ],
    [
     "appr-doe-2019-09-27",
     "2019",
     "46.515"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "52.400"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2018",
   "reported": [
    [
     "appr-doe-2018-10-01",
     "2018",
     "48.697"
    ],
    [
     "appr-doe-2019-09-27",
     "2019",
     "48.697"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "48.697"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "57.500"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2019",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "47.208"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "51.927"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "53"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2020",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "54.450"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "54.900"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "reported": [
    [
     "appr-doe-2020-09-30",
     "2020",
     "No Data"
    ],
    [
     "appr-doe-2021-09-30",
     "2021",
     "44.900"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2014",
   "reported": [
    [
     "appr-doe-2017-10-02",
     "2017",
     "0.121"
    ],
    [
     "appr-doe-2018-10-01",
     "2018",
     "0.113"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2015",
   "reported": [
    [
     "appr-doe-2017-10-02",
     "2017",
     "0.158"
    ],
    [
     "appr-doe-2018-10-01",
     "2018",
     "0.121"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2016",
   "reported": [
    [
     "appr-doe-2017-10-02",
     "2017",
     "0.138"
    ],
    [
     "appr-doe-2018-10-01",
     "2018",
     "0.158"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2017",
   "reported": [
    [
     "appr-doe-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-doe-2018-10-01",
     "2018",
     "0.138"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2017",
   "reported": [
    [
     "appr-doe-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-doe-2018-10-01",
     "2018",
     "0.058"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2018",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "0.482"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "0.335"
    ]
   ]
  },
  {
   "agency": "Energy, Department of",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2019",
   "reported": [
    [
     "appr-doe-2019-09-27",
     "2019",
     "0.335"
    ],
    [
     "appr-doe-2020-09-30",
     "2020",
     "0.334"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "0"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "0"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "9"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "9"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "11"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "10"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "6"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "6"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "1"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "1"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "191"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "177"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2014",
   "reported": [
    [
     "appr-deq-2017-10-02",
     "2017",
     "0"
    ],
    [
     "deq-kpm-report",
     "2016",
     "2,271"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2016",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "0"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "0"
    ],
    [
     "deq-kpm-report",
     "2016",
     "2,271"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "0"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "0"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "2,486"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "0%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "0%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "0%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "0%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "0%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "96%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "96%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "96%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "96%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "96%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "96%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "96%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "96%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "96%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2020",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "92%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "92%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "92%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "75%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "64%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "76%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "73%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "65%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "69%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "75%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "75%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "75%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "75%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "75%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2020",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "89%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "89%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "89%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "5,316,351"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "5,316,351"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "5,276,375"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "5,276,375"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "5,276,375"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "5,529,121"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "5,529,121"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "5,529,121"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "5,529,121"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "42.60%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "42.60%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "42.19%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "42.19%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "42.19%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "42.10%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "42.10%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "42.10%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "42.10%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "47%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "47%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "42%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "80%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "80%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "78%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "3%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "3%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "3%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "3%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "3%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "17%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "17%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "17%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "17%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "No Data"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "5%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "5%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "5%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2020",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "No Data"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "32%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "29.50%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "85%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "85%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "85%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "85%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "85%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "58%"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "87%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "87%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "87%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "87%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2019-09-11",
     "2019",
     "77%"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "71%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "71%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "71%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2020",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "No Data"
    ],
    [
     "appr-deq-2020-09-30-1",
     "2020",
     "66%"
    ],
    [
     "appr-deq-2021-10-04",
     "2021",
     "66%"
    ],
    [
     "appr-deq-2022-10-03-final",
     "2022",
     "66%"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "24%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "24%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "6%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "6%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "50%"
    ],
    [
     "appr-deq-2017-10-02",
     "2017",
     "50%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "32%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "8%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Environmental Quality, Department of",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "reported": [
    [
     "12-01-deq-kpm-report-final",
     "2018",
     "49%"
    ],
    [
     "deq-kpm-report",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2018",
   "reported": [
    [
     "appr-odfw-2019-09-30",
     "2019",
     "20.20%"
    ],
    [
     "appr-odfw-2020-09-29",
     "2020",
     "20.20%"
    ],
    [
     "appr-odfw-2022-09-26",
     "2022",
     "16.70%"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2019",
   "reported": [
    [
     "appr-odfw-2019-09-30",
     "2019",
     "20.10%"
    ],
    [
     "appr-odfw-2020-09-29",
     "2020",
     "20.10%"
    ],
    [
     "appr-odfw-2022-09-26",
     "2022",
     "16.50%"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2020",
   "reported": [
    [
     "appr-odfw-2020-09-29",
     "2020",
     "18.90%"
    ],
    [
     "appr-odfw-2022-09-26",
     "2022",
     "15.80%"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2016",
   "reported": [
    [
     "appr-odfw-10-04-17",
     "2017",
     "No Data"
    ],
    [
     "appr-odfw-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-odfw-2018-10-02",
     "2018",
     "No Data"
    ],
    [
     "appr-odfw-2019-09-30",
     "2019",
     "88%"
    ],
    [
     "appr-odfw-2020-09-29",
     "2020",
     "88%"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2018",
   "reported": [
    [
     "appr-odfw-2019-09-30",
     "2019",
     "10.60%"
    ],
    [
     "appr-odfw-2020-09-29",
     "2020",
     "10.60%"
    ],
    [
     "appr-odfw-2022-09-26",
     "2022",
     "10%"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2019",
   "reported": [
    [
     "appr-odfw-2019-09-30",
     "2019",
     "10.50%"
    ],
    [
     "appr-odfw-2020-09-29",
     "2020",
     "10.50%"
    ],
    [
     "appr-odfw-2022-09-26",
     "2022",
     "9.90%"
    ]
   ]
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2020",
   "reported": [
    [
     "appr-odfw-2020-09-29",
     "2020",
     "10%"
    ],
    [
     "appr-odfw-2022-09-26",
     "2022",
     "9.50%"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2015",
   "reported": [
    [
     "appr-odf-2016-08-18-kpms",
     "2016",
     "0"
    ],
    [
     "appr-odf-2017-08-10",
     "2017",
     "0"
    ],
    [
     "appr-odf-2018-07-19",
     "2018",
     "0"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "0.003"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2016",
   "reported": [
    [
     "appr-odf-2016-08-18-kpms",
     "2016",
     "0"
    ],
    [
     "appr-odf-2017-08-10",
     "2017",
     "0"
    ],
    [
     "appr-odf-2018-07-19",
     "2018",
     "0"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "0.002"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "0.002"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2017",
   "reported": [
    [
     "appr-odf-2017-08-10",
     "2017",
     "0"
    ],
    [
     "appr-odf-2018-07-19",
     "2018",
     "0"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "0.003"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "0.003"
    ],
    [
     "appr-odf-2021-07-14",
     "2021",
     "0.003"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2018",
   "reported": [
    [
     "appr-odf-2018-07-19",
     "2018",
     "0"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "0.003"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "0.003"
    ],
    [
     "appr-odf-2021-07-14",
     "2021",
     "0.003"
    ],
    [
     "appr-odf-2022-07-28",
     "2022",
     "0.003"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2016",
   "reported": [
    [
     "appr-odf-2016-08-18-kpms",
     "2016",
     "93%"
    ],
    [
     "appr-odf-2017-08-10",
     "2017",
     "100%"
    ],
    [
     "appr-odf-2018-07-19",
     "2018",
     "100%"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "100%"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "100%"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2016",
   "reported": [
    [
     "appr-odf-2016-08-18-kpms",
     "2016",
     "93%"
    ],
    [
     "appr-odf-2017-08-10",
     "2017",
     "100%"
    ],
    [
     "appr-odf-2018-07-19",
     "2018",
     "100%"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "100%"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "100%"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2017",
   "reported": [
    [
     "appr-odf-2017-08-10",
     "2017",
     "97%"
    ],
    [
     "appr-odf-2018-07-19",
     "2018",
     "97%"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "97%"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2018",
   "reported": [
    [
     "appr-odf-2018-07-19",
     "2018",
     "97%"
    ],
    [
     "appr-odf-2019-08-28",
     "2019",
     "97%"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "reported": [
    [
     "appr-odf-2019-08-28",
     "2019",
     "No Data"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-odf-2021-07-14",
     "2021",
     "69%"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "reported": [
    [
     "appr-odf-2019-08-28",
     "2019",
     "No Data"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-odf-2021-07-14",
     "2021",
     "11%"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "reported": [
    [
     "appr-odf-2019-08-28",
     "2019",
     "No Data"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-odf-2021-07-14",
     "2021",
     "68%"
    ]
   ]
  },
  {
   "agency": "Forestry, Department of",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "reported": [
    [
     "appr-odf-2019-08-28",
     "2019",
     "No Data"
    ],
    [
     "appr-odf-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-odf-2021-07-14",
     "2021",
     "11%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "81%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "57%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "57%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "57%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "81%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "56%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "56%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "56%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "84%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "75%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "75%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "75%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "87%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "67%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "67%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "67%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "82%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "70%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "70%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "70%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "84%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "70%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "70%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "70%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "55.50%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "62.30%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "62.30%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "62.30%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2020",
   "reported": [
    [
     "appr-dogami-2020-09-30",
     "2020",
     "62.70%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "62.65%"
    ],
    [
     "apprproposed-dogami-2022-10-05",
     "2022",
     "62.65%"
    ]
   ]
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2018",
   "reported": [
    [
     "appr-dogami-2018-10-02",
     "2018",
     "6.46%"
    ],
    [
     "appr-dogami-2019-09-26",
     "2019",
     "6.50%"
    ],
    [
     "appr-dogami-2020-09-30",
     "2020",
     "6.50%"
    ],
    [
     "appr-dogami-2021-09-28",
     "2021",
     "6.50%"
    ]
   ]
  },
  {
   "agency": "Government Ethics Commission",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2016",
   "reported": [
    [
     "appr-ogec-2016-09-27",
     "2016",
     "98.20%"
    ],
    [
     "appr-ogec-2017-09-21",
     "2017",
     "98%"
    ],
    [
     "appr-ogec-2018-09-27",
     "2018",
     "98%"
    ],
    [
     "appr-ogec-2019-09-24",
     "2019",
     "98%"
    ],
    [
     "appr-ogec-2020-10-01-1",
     "2020",
     "98%"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "No Data"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "89.70%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "89.70%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "No Data"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "87.90%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "87.90%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "No Data"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "89.10%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "89.10%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "No Data"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "86.20%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "86.20%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "No Data"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "88.60%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "88.60%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "No Data"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "92%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "92%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "91.60%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "91.60%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "91.60%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "91.60%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "91.60%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "91.60%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "91.60%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "91.60%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "91.60%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "91.60%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "89.60%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "89.60%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "89.60%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "89.60%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "89.60%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "87.70%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "87.70%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "87.70%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "87.70%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "87.70%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "92%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "92%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "92%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "92%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "92%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "91.80%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "91.80%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "91.80%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "91.80%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "91.80%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "91.30%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "91.30%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "91.30%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "91.30%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "91.30%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "91.80%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "91.80%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "91.80%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "91.80%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "91.80%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "93.20%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "93.20%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "93.20%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "93.20%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "93.20%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "88.20%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "88.20%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "88.20%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "88.20%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "88.20%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "87.70%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "87.70%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "87.70%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "87.70%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "87.70%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "93.20%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "93.20%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "93.20%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "93.20%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "93.20%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "No Data"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "0.60%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "0.60%"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "reported": [
    [
     "appr-governor-2017-09-28",
     "2017",
     "20.30%"
    ],
    [
     "appr-governor-2018-10-01",
     "2018",
     "20.30%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "20.30%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "20.30%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "20.30%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Governor's Office",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "reported": [
    [
     "appr-governor-2018-10-01",
     "2018",
     "22%"
    ],
    [
     "appr-governor-2019-10-01",
     "2019",
     "22%"
    ],
    [
     "appr-governor-2020-09-30-3",
     "2020",
     "22%"
    ],
    [
     "appr-governor-2021-09-29",
     "2021",
     "22%"
    ],
    [
     "appr-governor-2022-10-12",
     "2022",
     "22%"
    ],
    [
     "apprproposed-governor-2016-12-27",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2013",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "7.27%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "7.46"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "8.22%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "8.45"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "8.45"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "8.53%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "8.72"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "8.72"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "8.81"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "9.24%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "9.73"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "9.74"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "9.90"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "9.90"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "10.48"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "10.48"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "10.64"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "10.64"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "10.56"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "10.48"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "10.55"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "10.55"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "10.49"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "10.49"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "9.39"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "9.47"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "9.47"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "9.47"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "9.47"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "8.12"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "8.13"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "8.13"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "No Data"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "43.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "No Data"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "43.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "46.50%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "38.80%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "46%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "46%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "38.80%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "47.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "47.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "47.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "47.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "48.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "48.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "48.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "48.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "48.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "49.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "50.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "52.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "52.50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "52.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "52.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "52.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "51%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "51.60%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "51.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "51.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "50.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "51.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "51.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "50.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "51.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "94%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "94%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "94%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "83%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "83%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "83%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "83%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "83%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "89%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "89%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "89%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "89%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "89%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "78%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "78%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "78%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "78%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "78%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "94%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "94%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "$40,517.00"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$40,517.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$40,517.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$40,228.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "$42,143.00"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$42,143.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$42,143.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$40,379.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,450.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$45,080.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$45,080.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$45,033.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,515.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$44,290.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$45,785.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$46,258.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$46,271.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$43,953.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$46,258.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$47,994.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$48,141.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$48,144.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,100.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$44,416.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$48,413.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$48,462.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,312.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$45,967.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$45,967.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$51,186.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$50,830.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$49,354.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$49,354.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$53,440.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$51,896.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$51,896.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "$35,215.00"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$35,215.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$35,215.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$35,215.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$35,488.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$37,699.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$37,699.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$37,699.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$37,721.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$37,095.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$38,238.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,238.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$38,357.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$35,542.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$38,342.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$39,072.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$39,129.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,129.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$39,029.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$36,784.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$40,043.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$40,070.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$39,985.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$38,073.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$38,073.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,424.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$42,292.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$39,415.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$39,415.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$43,647.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$43,233.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$43,233.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "70.600%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "70.600%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "68.090%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "68.100%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "58.330%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "58.300%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "62.050%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "62.100%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "72.060%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "72.100%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "81.580%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "81.600%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "64.370%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "64.400%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "68.510%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "68.500%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49.80%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "49.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "50.60%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "50.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "50.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "53.60%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "52.50%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "52.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "52.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "52.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "59.70%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "59.70%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "59.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "60.80%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "60.80%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "60.50%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "63.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2016-10-08",
     "2016",
     "59.40%"
    ],
    [
     "appr-hecc-2017-10-20",
     "2017",
     "59.40%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "60.10%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "62.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "62.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "57.40%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "57.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "64%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "64%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "64%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "57.80%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "64.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "64.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "64.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "64.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "61.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "61.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "61.80%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "61.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "59.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "63.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "59.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "59.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "56.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "52%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "52%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "55.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "52.10%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "52.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "50.80%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "50.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "40.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "42.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "51.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "40.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "42.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "41.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "45.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44.50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "42.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "42.80%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "42.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "42.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "42.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "40.20%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "40.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "34.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "34.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "34.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "36.20%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "36.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "63.10%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "63.10%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "63.10%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "63.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "63.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "64.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "64.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "64.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "63.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "63.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "64.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "64.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "64.60%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "64.60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "64.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "65.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "66.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "66.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "66.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "66.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "48.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "77.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "66.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "46.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "55%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2014",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "61.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "48.60%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "51.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "80.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "66.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "54.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "61.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "51.80%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "54.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "54.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "80.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "62.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "51.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "50.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "60.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "80.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "80.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "64.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "64.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "48.40%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "48.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "55.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "55.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "55.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "53.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "53.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "53.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "53.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "48.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "48.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "48.50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "48.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "46.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "79.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "79.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "79.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "79.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "81.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "61.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "61.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "61.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "61.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "57.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "55.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "55.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "55.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "55.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "54.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "51.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "51.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "51.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "51.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "47.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "62.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "62.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "62.80%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "62.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "60.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "49.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "43.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "84.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "82.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "82.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "64.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "58.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "58.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "57.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "53.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "53.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "46.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "41.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "41.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "63.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "60.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "60.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "39.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "34.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "34.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "78.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "75%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "75%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "56.60%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "48.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "48.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "48.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "44.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "40.70%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "40.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "57.60%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "53.40%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "53.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "35.10%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "35.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "79.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "77.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "77.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "54.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "49.70%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "49.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "48.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "45%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "45%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "36.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "33.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "33.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "56.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "53%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "53%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "No Data"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "32.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "No Data"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "38.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "38.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "36.40%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "30.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "33.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "33.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "33.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "55.50%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "47.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "43.20%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "28.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "41%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "33%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "45.10%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "41.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "46.70%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "39.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "33.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "33.60%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "33.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "40.20%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "40.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "34.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "34.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "35.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "31.90%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "40.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "39.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "52.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "52.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "52.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "52.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "38.90%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "38.90%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "39.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "39.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "44.20%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "44.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "48%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "48%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "49.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "49.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "49.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "49.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "43.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44.60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "54.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "54.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "55.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "55.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "55.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "38.20%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "38.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "38.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "38.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "38.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "44%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "44%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "35.90%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "35.90%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "36.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "36.50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "36.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "50.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "50.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "50.90%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "50.90%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "51%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "53.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "53.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "52.80%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "52.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "52.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "50.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "51.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "51.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "51.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "51.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "40.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "39.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "45.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "46%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "46.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "46.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "46.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "37.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "39.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "39.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.60%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "51.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "52.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "52.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "52.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "52.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "51.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "50.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "49.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "50.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "51%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "59.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "59.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "60.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "59.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "43.90%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "49.90%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "49.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "49.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "49.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "49.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "39.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "39.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "39.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "39.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "54.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "54%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "54%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "54.10%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "54%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "43.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "44.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "56.90%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "56.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "56.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "56.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "43.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44.40%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "46.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "47.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "47.20%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "47.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "43.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "42.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "52.80%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "53.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "53.40%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "53.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "43.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "60.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "61.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "61.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "41.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "41.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "45.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "45.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "45.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "53.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "54.10%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "54%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "46.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "47.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "57.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "58%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "42.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "42.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "43.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "44.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "47.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "47.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "52.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "53.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "63.70%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "63.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "44.40%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "44.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "44.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "44.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "67.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "67.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "71.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "48.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "48.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "54.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "57.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "57.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "56.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "56.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "56.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "64.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "64.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "63.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "37.40%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "37.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "37.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "39%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "39%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "74.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "74.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "76.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "76.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "54.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "54.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "56.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "56.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "59.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "59.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "58.90%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "58.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "54.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "54.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "65.20%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "65.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "63.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "63.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "43.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "73.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "73.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "76.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "76.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "76.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "49.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "49.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "48%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "48%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "48%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "62%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "62%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "62.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "62.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "62.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "38.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "38.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "65.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "65.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "64.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "64.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "64.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "53.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "55.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "55.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "55.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "55.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "73.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "74.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "74.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "74.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "74.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "50.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "51.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "51.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "51.10%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "51.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "59.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "59.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "59.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "59.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "59.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "46.90%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "58.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "58.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "58.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "58.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "67.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "67.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "67.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "67.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "67.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "No Data"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "No Data"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$36,544.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$36,272.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$44,003.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$39,109.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$39,320.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$40,543.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$39,490.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$40,405.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$40,620.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$40,447.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "$40,173.00"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$40,173.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$40,173.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$40,097.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,389.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$45,671.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$45,517.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$46,617.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$39,304.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,149.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$38,901.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$40,971.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,688.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$41,049.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$37,178.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,117.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$40,397.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$42,472.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$40,593.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,818.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$46,997.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$46,997.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$47,053.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$46,775.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$46,997.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$47,435.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$48,076.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$45,286.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$47,034.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$41,283.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$41,367.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$41,206.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$41,280.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$44,557.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$44,045.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,073.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$44,027.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$41,223.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$37,222.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$30,098.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$31,371.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$45,372.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$45,372.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,877.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$44,571.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$42,432.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$41,832.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$41,832.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$38,794.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$41,832.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$51,145.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$51,785.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$51,785.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$50,168.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$51,785.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$42,482.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$44,069.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$44,069.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,482.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$44,069.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$44,848.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$45,237.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$45,237.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,507.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$45,237.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$41,137.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$42,686.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,686.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,526.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$42,686.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$45,805.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$46,269.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$46,271.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$43,993.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$46,271.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$45,177.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$45,177.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$45,168.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$45,168.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$41,893.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$50,460.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$50,546.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$50,546.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$50,507.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$45,230.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$49,294.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$49,351.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$49,351.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$49,351.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$38,982.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$45,546.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$46,187.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$46,228.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$46,228.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$44,879.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$44,342.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$44,342.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$44,342.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$44,342.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$40,915.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$48,073.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$48,184.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$48,184.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,141.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$44,713.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$46,969.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$46,969.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$46,993.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$42,558.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$42,558.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$53,640.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$52,517.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$52,453.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$47,429.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$47,429.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$44,293.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$44,293.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$43,928.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$39,737.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$39,737.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$49,293.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$49,293.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,780.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$45,578.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$45,578.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$48,910.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$48,910.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,910.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$46,472.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$46,472.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$48,374.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$48,429.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,281.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$46,203.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$46,203.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$51,520.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$51,349.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$45,296.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$45,296.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$53,971.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$53,782.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$51,322.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$51,322.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,381.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$42,116.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$40,907.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$40,907.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$49,792.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$49,411.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$48,565.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$48,565.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$54,645.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$54,645.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$48,410.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$48,410.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$51,417.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$51,074.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$49,361.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$49,361.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$51,758.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$51,575.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$51,575.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$56,762.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$55,474.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$55,474.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$51,407.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$50,027.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$50,027.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$52,790.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$50,467.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$50,467.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$48,083.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$52,583.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$52,583.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$53,237.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$51,957.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$51,957.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "$31,231.00"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$31,231.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$31,231.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$31,231.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$31,370.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$39,172.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$39,172.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$38,991.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$32,488.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$32,488.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$32,537.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$34,911.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$34,911.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$34,807.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$32,630.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$32,630.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$35,376.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$35,256.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$35,256.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$35,472.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "$36,554.00"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$36,554.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$36,554.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$34,435.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$36,439.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$39,842.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$39,842.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$37,484.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,610.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$34,202.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$34,202.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$30,758.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$33,468.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$35,406.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$35,406.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$33,854.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$34,785.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$32,574.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$32,574.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$32,419.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$35,186.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$38,046.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,046.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$35,572.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$37,404.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$36,340.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$36,340.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$36,053.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$34,658.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$36,626.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$41,239.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$41,239.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$41,236.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,214.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$41,239.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$33,975.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$33,975.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$30,276.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$33,654.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$34,600.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$35,890.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$35,890.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$36,217.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$33,253.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$36,361.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$33,345.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$33,345.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$33,345.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$30,607.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$33,345.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "$38,671.00"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,671.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$38,742.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$35,918.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$38,703.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$36,503.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$36,503.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$36,237.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$36,233.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$35,042.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,020.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$41,508.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$41,508.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$41,508.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$39,423.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$37,814.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$37,814.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$37,780.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$37,158.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$36,925.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$36,763.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$38,647.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$38,634.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$38,634.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$35,029.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$38,360.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$38,530.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$38,360.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$38,360.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$37,445.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "$36,913.00"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$39,377.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,398.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$39,337.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$37,202.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$39,024.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,036.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$38,956.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$37,327.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$37,327.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,566.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,868.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$41,413.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$42,370.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$42,370.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$41,546.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$41,546.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$41,821.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$35,875.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$35,875.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$39,196.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,335.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$39,317.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$36,222.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$36,222.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$42,291.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,291.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$42,291.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$33,840.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$33,840.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "$40,295.00"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$40,269.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$40,073.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$38,331.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$38,331.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$39,993.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$40,024.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$35,879.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$35,879.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$45,359.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$44,903.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$38,458.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$38,458.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$40,379.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$40,419.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$36,250.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$36,250.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$41,861.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$41,892.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$38,893.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$38,893.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$40,303.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$40,733.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$41,806.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$41,806.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "$42,506.00"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$42,309.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$40,038.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$40,038.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$42,252.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$37,850.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$37,850.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$45,259.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$48,258.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$48,258.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$39,570.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$41,656.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$41,656.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$44,409.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$43,965.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$43,965.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$49,127.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$44,523.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$44,523.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "$43,727.00"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "$42,762.00"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "$42,762.00"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "50.10%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49.50%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "38.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "43.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "45.10%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "44.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "54.30%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "53.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "45.50%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "45.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2017-10-20",
     "2017",
     "50.30%"
    ],
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "50.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "52.60%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "53.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "35.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "37.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "42.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "43.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "45.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "48.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "34.70%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "37.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "40.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2017",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "39.80%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "41.40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "43.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2018-10-03",
     "2018",
     "49.80%"
    ],
    [
     "appr-hecc-2019-09-30",
     "2019",
     "37%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "38.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "41.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "41.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "54%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "56%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "56.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "56.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "39.90%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "42%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "46.60%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "46.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "43.60%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "45.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "47.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "47.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "39.20%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "44.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2018",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "39%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "42.50%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "42.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "38.40%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "38.90%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "42.80%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "43.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "53.30%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "55.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "55.60%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "55.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "55.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "40.10%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "42.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "46.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "46.60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "46.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "46.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "47.80%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "50.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "50.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "50.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "39.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.10%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "46.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "46.50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "47.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2019",
   "reported": [
    [
     "appr-hecc-2019-09-30",
     "2019",
     "39.50%"
    ],
    [
     "appr-hecc-2020-09-30",
     "2020",
     "41.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "43%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "43%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "40%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "42.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "42.40%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "42.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "42.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "54.50%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "53.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "53.60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "53.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "53.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "43.20%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45.90%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45.90%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "46%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "46%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "47.60%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "49.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "49.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "49.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "49.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "41.30%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "43.40%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "44%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2020",
   "reported": [
    [
     "appr-hecc-2020-09-30",
     "2020",
     "41.70%"
    ],
    [
     "appr-hecc-2021-09-30",
     "2021",
     "42.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "42.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "42.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "42.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "40.10%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.40%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "40.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "39.70%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "50.60%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "50.60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "50.60%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "50.50%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "50.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "45%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "45%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "45%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "44.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "47.20%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "47.20%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "47.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "47.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "47.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "46.30%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "46.60%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "46.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "46.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "46.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2021",
   "reported": [
    [
     "appr-hecc-2021-09-30",
     "2021",
     "40.70%"
    ],
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40.70%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "40.70%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "40.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "39%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "38.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "39%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "38.40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "48.30%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "48.30%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "48.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "48.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "43.50%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "43.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "43.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "45%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "44.80%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "44.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "44.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "40.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "40.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "40.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "39.90%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2022",
   "reported": [
    [
     "appr-hecc-2022-09-30",
     "2022",
     "38.10%"
    ],
    [
     "appr-hecc-2023-10-01",
     "2023",
     "37.90%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "37.90%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "37.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "31.20%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "31.40%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "30.80%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "42.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "42.40%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "42.30%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "34.50%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "34.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "34.50%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "37.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "37.80%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "37.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2023",
   "reported": [
    [
     "appr-hecc-2023-10-01",
     "2023",
     "32.70%"
    ],
    [
     "appr-hecc-2024",
     "2024",
     "32.70%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "32.60%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "28.60%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "28.20%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "43.30%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "43%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "40.10%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "40%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "36.70%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "36.10%"
    ]
   ]
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2024",
   "reported": [
    [
     "appr-hecc-2024",
     "2024",
     "34.20%"
    ],
    [
     "appr-hecc-2025",
     "2025",
     "34.10%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "32%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "111%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "139%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "8%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "51%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "74%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "74%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "74%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "74%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "78%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "78%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "78%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "78%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "73%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "73%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "73%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "73%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "76%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "76%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "76%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "76%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "78%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "78%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "78%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "78%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "80%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "80%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "80%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "80%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "65%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "79%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "76%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "72%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "81%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "81%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "96%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2017",
   "reported": [
    [
     "appr-ohcs-2017-10-02",
     "2017",
     "62%"
    ],
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "62%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "62%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "69%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "69%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "69%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2017",
   "reported": [
    [
     "appr-ohcs-2017-10-02",
     "2017",
     "92%"
    ],
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "92%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "92%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "92%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "reported": [
    [
     "appr-ohcs-2018-10-01",
     "2018",
     "81%"
    ],
    [
     "appr-ohcs-2019-10-01",
     "2019",
     "81%"
    ],
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "81%"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "81%"
    ],
    [
     "apprproposed-ohcs-2016-10-19",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Housing and Community Services",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2021",
   "reported": [
    [
     "appr-ohcs-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-ohcs-2021-10-01",
     "2021",
     "93%"
    ]
   ]
  },
  {
   "agency": "Human Services, Department of",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2015",
   "reported": [
    [
     "appr-dhs-2017-09-29",
     "2017",
     "96.56%"
    ],
    [
     "kpm-appr-dhs-2016-10-07-2",
     "2016",
     "94.89%"
    ]
   ]
  },
  {
   "agency": "Human Services, Department of",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2016",
   "reported": [
    [
     "appr-dhs-2017-09-29",
     "2017",
     "94.50%"
    ],
    [
     "apprproposed-dhs-2018-10-01",
     "2018",
     "94.50%"
    ],
    [
     "kpm-appr-dhs-2016-10-07-2",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Human Services, Department of",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2019",
   "reported": [
    [
     "appr-dhs-2019-10-07",
     "2019",
     "69.18%"
    ],
    [
     "appr-dhs-2020-09-30",
     "2020",
     "61%"
    ],
    [
     "appr-dhs-2021",
     "2021",
     "61%"
    ]
   ]
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "reported": [
    [
     "annual-performance-progress-report-2019-lcis",
     "2019",
     "No Data"
    ],
    [
     "appr-indian-svc-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-lcis-2018-06-07",
     "2018",
     "No Data"
    ],
    [
     "appr-lcis-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "reported": [
    [
     "annual-performance-progress-report-2019-lcis",
     "2019",
     "No Data"
    ],
    [
     "appr-indian-svc-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-lcis-2018-06-07",
     "2018",
     "No Data"
    ],
    [
     "appr-lcis-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "reported": [
    [
     "annual-performance-progress-report-2019-lcis",
     "2019",
     "No Data"
    ],
    [
     "appr-indian-svc-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-lcis-2018-06-07",
     "2018",
     "No Data"
    ],
    [
     "appr-lcis-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "reported": [
    [
     "annual-performance-progress-report-2019-lcis",
     "2019",
     "No Data"
    ],
    [
     "appr-indian-svc-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-lcis-2018-06-07",
     "2018",
     "No Data"
    ],
    [
     "appr-lcis-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "reported": [
    [
     "annual-performance-progress-report-2019-lcis",
     "2019",
     "No Data"
    ],
    [
     "appr-indian-svc-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-lcis-2018-06-07",
     "2018",
     "No Data"
    ],
    [
     "appr-lcis-2020-09-30",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2023",
   "reported": [
    [
     "appr-ojd-2024-09-26",
     "2024",
     "96.90%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "97%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2023",
   "reported": [
    [
     "appr-ojd-2024-09-26",
     "2024",
     "70.20%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "70%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2021",
   "reported": [
    [
     "appr-ojd-2023-09-26",
     "2023",
     "40.50%"
    ],
    [
     "appr-ojd-2024-09-26",
     "2024",
     "40.50%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "41%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2022",
   "reported": [
    [
     "appr-ojd-2023-09-26",
     "2023",
     "40%"
    ],
    [
     "appr-ojd-2024-09-26",
     "2024",
     "48.20%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "48%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2023",
   "reported": [
    [
     "appr-ojd-2024-09-26",
     "2024",
     "46.50%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "47%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2021",
   "reported": [
    [
     "appr-ojd-2023-09-26",
     "2023",
     "85.50%"
    ],
    [
     "appr-ojd-2024-09-26",
     "2024",
     "85.50%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "86%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2022",
   "reported": [
    [
     "appr-ojd-2023-09-26",
     "2023",
     "87.30%"
    ],
    [
     "appr-ojd-2024-09-26",
     "2024",
     "87.30%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "87%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2023",
   "reported": [
    [
     "appr-ojd-2024-09-26",
     "2024",
     "88.30%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "88%"
    ]
   ]
  },
  {
   "agency": "Judicial Department",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2024",
   "reported": [
    [
     "appr-ojd-2024-09-26",
     "2024",
     "86.60%"
    ],
    [
     "appr-ojd-2025-09-12",
     "2025",
     "87%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2015",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "102%"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2016",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "102%"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2017",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "No Data"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "90%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "90%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "90%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "90%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "102%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "102%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "reported": [
    [
     "appr-ojd-2020-09-23",
     "2020",
     "95%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "95%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2016",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "No Data"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "82.10%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "82.10%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "82.10%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2017",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "No Data"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "81.20%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "81.20%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "81.20%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "81.20%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2018",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "89.50%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "82%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "82%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "82%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "82%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2016",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "93.700%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2017",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "91.300%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "91.300%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2018",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "95.500%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "95.500%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "95.300%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "95.300%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2017",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "No Data"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "46.40%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "46.40%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "46.40%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "46.40%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2018",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "47.40%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "47.40%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "47.40%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "48.10%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "48.10%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "reported": [
    [
     "appr-ojd-2020-09-23",
     "2020",
     "46.50%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "46.50%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2015",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "86%"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "84%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2016",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "85%"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "86%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "86%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "86%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "86.50%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "87%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "87%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "reported": [
    [
     "appr-ojd-2020-09-23",
     "2020",
     "87%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "87%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "90.900%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "90.900%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "84%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "84%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "89.600%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "89.600%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "93.800%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "93.800%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "91.500%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "91.500%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "97.300%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "97.300%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "82.300%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "82.300%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "62.500%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "62.500%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "72.600%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "72.600%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "84.400%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "84.400%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "88.500%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "88.500%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "89.700%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "89.700%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2017",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "No Data"
    ],
    [
     "appr-ojd-2019-09-27",
     "2019",
     "83%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "83%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "83%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "83%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2018",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "84%"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "84%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "84%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "89.40%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "89.40%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "reported": [
    [
     "appr-ojd-2020-09-23",
     "2020",
     "84%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "84%"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2016",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "2.72"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "2.66"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2017",
   "reported": [
    [
     "appr-ojd-2017-10-10",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-ojd-2019-02-14",
     "2018",
     "2.31"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2018",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "85.800%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "85.800%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2018",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "93.100%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "93.100%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "85.600%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "85.600%"
    ]
   ]
  },
  {
   "agency": "Judicial, Department of",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2019",
   "reported": [
    [
     "appr-ojd-2019-09-27",
     "2019",
     "No Data"
    ],
    [
     "appr-ojd-2020-09-23",
     "2020",
     "93.300%"
    ],
    [
     "appr-ojd-2021-10-01",
     "2021",
     "93.300%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2016",
   "reported": [
    [
     "appr-doj-2017-09-29",
     "2017",
     "5.50"
    ],
    [
     "appr-doj-2018-08-29",
     "2018",
     "5.50"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "5.49"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2017",
   "reported": [
    [
     "appr-doj-2017-09-29",
     "2017",
     "5.70"
    ],
    [
     "appr-doj-2018-08-29",
     "2018",
     "5.70"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "5.65"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2018",
   "reported": [
    [
     "appr-doj-2018-08-29",
     "2018",
     "5.80"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "5.76"
    ],
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "5.76"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "4.53"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "6.58"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "appr-justice-2021",
     "2021",
     "98%"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "appr-justice-2021",
     "2021",
     "99%"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "99%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "appr-justice-2021",
     "2021",
     "98%"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "appr-justice-2021",
     "2021",
     "98%"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "appr-justice-2021",
     "2021",
     "98%"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "appr-justice-2021",
     "2021",
     "92%"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "92%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "96%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "99%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "90%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2018",
   "reported": [
    [
     "appr-doj-2018-08-29",
     "2018",
     "No Data"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "93%"
    ],
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "93%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2019",
   "reported": [
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "No Data"
    ],
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "92%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "44%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "32%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2017",
   "reported": [
    [
     "appr-doj-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-doj-2018-08-29",
     "2018",
     "61%"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "61%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2018",
   "reported": [
    [
     "appr-doj-2018-08-29",
     "2018",
     "No Data"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "63%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2017",
   "reported": [
    [
     "appr-doj-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-doj-2018-08-29",
     "2018",
     "88%"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "88%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2018",
   "reported": [
    [
     "appr-doj-2018-08-29",
     "2018",
     "No Data"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "89%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "93%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "87%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2017",
   "reported": [
    [
     "appr-doj-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-doj-2018-08-29",
     "2018",
     "63%"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "63%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2018",
   "reported": [
    [
     "appr-doj-2018-08-29",
     "2018",
     "No Data"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "64%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "90%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2022",
   "reported": [
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-doj-2022-09-23-final",
     "2022",
     "92%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2017",
   "reported": [
    [
     "appr-doj-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-doj-2018-08-29",
     "2018",
     "92%"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "92%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2018",
   "reported": [
    [
     "appr-doj-2018-08-29",
     "2018",
     "No Data"
    ],
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "92%"
    ],
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "92%"
    ]
   ]
  },
  {
   "agency": "Justice, Department of",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2019",
   "reported": [
    [
     "appr-doj-2019-09-27-1",
     "2019",
     "No Data"
    ],
    [
     "appr-doj-2020-09-29-final",
     "2020",
     "94%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "100%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "100%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "100%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "reported": [
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "No Data"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "100%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "89.82%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "89.82%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "89.82%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "89.82%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "88.56%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "88.56%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "88.56%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "88.56%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "82.31%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "82.31%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "82.31%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "82.31%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "88.17%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "88.17%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "88.17%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "88.17%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "89.94%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "89.94%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "89.94%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "89.94%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "95.83%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "95.83%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "95.83%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "95.83%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "71%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "71%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "71%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "71%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "99.80%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "99.80%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "99.80%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "99.80%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "99.91%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "99.91%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "99.91%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "99.91%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "75%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "75%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "75%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "75%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "83%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "83%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "83%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "83%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "86%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "86%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "86%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "86%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "92%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "92%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "92%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "92%"
    ]
   ]
  },
  {
   "agency": "Land Conservation and Development Department",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2017",
   "reported": [
    [
     "appr-dlcd-2017-09-13",
     "2017",
     "No Data"
    ],
    [
     "appr-dlcd-2018-12-18final",
     "2018",
     "91%"
    ],
    [
     "appr-dlcd-2019-10-01",
     "2019",
     "91%"
    ],
    [
     "appr-dlcd-2020-10-06",
     "2020",
     "91%"
    ],
    [
     "appr-dlcd-2021-09-29",
     "2021",
     "91%"
    ]
   ]
  },
  {
   "agency": "Lands, Department of State",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2016",
   "reported": [
    [
     "appr-dsl-2017-09-25",
     "2017",
     "40%"
    ],
    [
     "appr-dsl-2018-10-01",
     "2018",
     "40%"
    ],
    [
     "appr-dsl-2019-09-30",
     "2019",
     "40%"
    ],
    [
     "appr-dsl-2020-10-19",
     "2020",
     "40%"
    ],
    [
     "dsl-appr-final11-04-16",
     "2016",
     "35%"
    ]
   ]
  },
  {
   "agency": "Lands, Department of State",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2016",
   "reported": [
    [
     "appr-dsl-2017-09-25",
     "2017",
     "93%"
    ],
    [
     "appr-dsl-2018-10-01",
     "2018",
     "93%"
    ],
    [
     "appr-dsl-2019-09-30",
     "2019",
     "93%"
    ],
    [
     "appr-dsl-2020-10-19",
     "2020",
     "93%"
    ],
    [
     "dsl-appr-final11-04-16",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Lands, Department of State",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2016",
   "reported": [
    [
     "appr-dsl-2017-09-25",
     "2017",
     "40%"
    ],
    [
     "appr-dsl-2018-10-01",
     "2018",
     "40%"
    ],
    [
     "appr-dsl-2019-09-30",
     "2019",
     "40%"
    ],
    [
     "appr-dsl-2020-10-19",
     "2020",
     "40%"
    ],
    [
     "dsl-appr-final11-04-16",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "reported": [
    [
     "appr-leg-admin-2016-09-29",
     "2016",
     "85.81%"
    ],
    [
     "appr-leg-admin-2017-10-16",
     "2017",
     "85.81%"
    ],
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "85.81%"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "86%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "94%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "94%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "94%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "94%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "92%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "92%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "92%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "92%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "92%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "92%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "92%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "92%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "92%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "93%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "93%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "93%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "93%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "87%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "87%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "87%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "87%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2017",
   "reported": [
    [
     "appr-leg-admin-2017-10-16",
     "2017",
     "114%"
    ],
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "114%"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "89%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "89%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "89%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "4"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "4"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "4"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "4"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2019",
   "reported": [
    [
     "appr-lac-2023-09-26",
     "2023",
     "4"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "No Data"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "4"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "4"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "4"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2020",
   "reported": [
    [
     "appr-lac-2023-09-26",
     "2023",
     "4"
    ],
    [
     "appr-lac-2024-09-30",
     "2024",
     "5"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "4"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "4"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2021",
   "reported": [
    [
     "appr-lac-2023-09-26",
     "2023",
     "4"
    ],
    [
     "appr-lac-2024-09-30",
     "2024",
     "5"
    ],
    [
     "appr-lac-2025-10-01",
     "2025",
     "5"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "4"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "4"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2022",
   "reported": [
    [
     "appr-lac-2023-09-26",
     "2023",
     "4"
    ],
    [
     "appr-lac-2024-09-30",
     "2024",
     "5"
    ],
    [
     "appr-lac-2025-10-01",
     "2025",
     "5"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "4"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2023",
   "reported": [
    [
     "appr-lac-2023-09-26",
     "2023",
     "4"
    ],
    [
     "appr-lac-2024-09-30",
     "2024",
     "5"
    ],
    [
     "appr-lac-2025-10-01",
     "2025",
     "5"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2018",
   "reported": [
    [
     "appr-leg-admin-2018-10-12",
     "2018",
     "No Data"
    ],
    [
     "appr-leg-admin-2019-09-30",
     "2019",
     "83%"
    ],
    [
     "appr-leg-admin-2020-10-01",
     "2020",
     "83%"
    ]
   ]
  },
  {
   "agency": "Legislative Administration",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2021",
   "reported": [
    [
     "appr-lac-2023-09-26",
     "2023",
     "85%"
    ],
    [
     "appr-lac-2024-09-30",
     "2024",
     "85%"
    ],
    [
     "appr-lac-2025-10-01",
     "2025",
     "85%"
    ],
    [
     "appr-leg-admin-2021-10-05",
     "2021",
     "85.45%"
    ],
    [
     "appr-leg-admin-2022-09-30",
     "2022",
     "85%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "98%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "98%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "98%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "98%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "98%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "98%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "98%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "98%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "98%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "98%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "98%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "98%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2018-09-28",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "96%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "96%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "96%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "96%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "96%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "98%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "98%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "98%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2014",
   "reported": [
    [
     "appr-leg-counsl-2016-11-10",
     "2016",
     "0%"
    ],
    [
     "appr-leg-counsl-2017-09-29",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "100%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "100%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "appr-leg-counsl-2021-10-01",
     "2021",
     "100%"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "Legislative Counsel",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "reported": [
    [
     "appr-lc-2023-10-02",
     "2023",
     "98%"
    ],
    [
     "appr-lc-2024-10-01",
     "2024",
     "98%"
    ],
    [
     "appr-lc-2025-10-10",
     "2025",
     "98%"
    ],
    [
     "appr-leg-counsl-2020-10-01",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-leg-counsl-2022-09-30",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "appr-lfo-2019-04-04",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "appr-lfo-2019-04-04",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "appr-lfo-2019-04-04",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "appr-lfo-2019-04-04",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "appr-lfo-2019-04-04",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Fiscal Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "reported": [
    [
     "appr-lfo-2017-02-10",
     "2016",
     "0%"
    ],
    [
     "appr-lfo-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "appr-lfo-2019-04-04",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Legislative Policy and Research Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-lpro-2019-10-07",
     "2019",
     "89%"
    ],
    [
     "appr-lpro-2020-10-05",
     "2020",
     "90%"
    ],
    [
     "appr-lpro-2023-10-02",
     "2023",
     "90%"
    ]
   ]
  },
  {
   "agency": "Legislative Policy and Research Office",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-lpro-2019-10-07",
     "2019",
     "81%"
    ],
    [
     "appr-lpro-2020-10-05",
     "2020",
     "88%"
    ],
    [
     "appr-lpro-2023-10-02",
     "2023",
     "88%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "$2.20"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "$2.20"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "$2.20"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "$2.36"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "$2.36"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "$1.56"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "92.70%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "92.70%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "92.70%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "96.90%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "96.90%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "96.90%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "96.90%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "96.90%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "96.90%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "95.20%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "95.20%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "95.20%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "96.70%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "96.70%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "96.70%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "94.30%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "94.30%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "94.30%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "92.20%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "92.20%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "88.20%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "88.20%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "90.60%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "90.60%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "91.90%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "91.90%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "94.10%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "94.10%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "90.60%"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "90.60%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "89.40%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "89.70%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "93.60%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "92.30%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "53%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "53%"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "57%"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "8,423"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "7,301"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2018",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "1,014"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "998"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "1,014"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "1,135"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "1,135"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "1,408"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2019",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "2,641"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "2,641"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ],
    [
     "statelibraryappr2019",
     "2019",
     "2,641"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2020",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "1,735"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "1,735"
    ],
    [
     "statelibraryappr2018",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Library, Oregon State",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2021",
   "reported": [
    [
     "appr-osl-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-osl-2021-09-28",
     "2021",
     "1,365"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "95%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "95%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "95%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "95%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "97%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "97%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "97%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "90%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "90%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "90%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "90%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "85%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "85%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "85%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "85%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "83%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "83%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "83%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "83%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "82%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "82%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "82%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "82%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "88%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "88%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "88%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "88%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-oblpct-2019-09-26",
     "2019",
     "87%"
    ],
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "87%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "87%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "87%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "92%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "92%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "85%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "85%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "85%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "85%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "85%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "85%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "86%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "86%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "86%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "90%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "90%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "90%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-oblpct-2020-10-01",
     "2020",
     "92%"
    ],
    [
     "appr-oblpct-2021-09-30",
     "2021",
     "92%"
    ],
    [
     "appr-oblpct-2022-09-14",
     "2022",
     "92%"
    ],
    [
     "apprproposed-oblpct-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "75%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "75%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "75%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "79%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "79%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "79%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "80%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "80%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "80%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "77%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "77%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "77%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "87%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "87%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "87%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "71%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "71%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "71%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "82%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "82%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "89%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "89%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "87%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "87%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "86%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "86%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "92%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "92%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "80%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "80%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2019",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "93%"
    ],
    [
     "appr-ltco-final",
     "2019",
     "93%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "93%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2020",
   "reported": [
    [
     "appr-ltco-2021-10-01",
     "2021",
     "89%"
    ],
    [
     "appr-oltco-2022-10-03",
     "2022",
     "89%"
    ],
    [
     "apprproposed-ltco-2018-10-01",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "19.50"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "19.50"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "19.50"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "19.50"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "9.25"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "9.25"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "9.25"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "9.25"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "12.50"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "12.50"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "12.50"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "12.50"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2017",
   "reported": [
    [
     "appr-osmb-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "8.30"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "8.30"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "8.30"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "8.30"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2019",
   "reported": [
    [
     "appr-osmb-2020-01-02",
     "2019",
     "8"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "8.40"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "8.40"
    ],
    [
     "appr-osmb-2023-09-28",
     "2023",
     "8.40"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "16,087"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "16,087"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "16,087"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "16,087"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2017",
   "reported": [
    [
     "appr-osmb-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "20,871"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "20,871"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "20,871"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "20,871"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2020",
   "reported": [
    [
     "appr-osmb-2020-10-01",
     "2020",
     "20,573"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "23,040"
    ],
    [
     "appr-osmb-2023-09-28",
     "2023",
     "23,040"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2019",
   "reported": [
    [
     "appr-osmb-2020-01-02",
     "2019",
     "31,351"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "23,861"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "23,861"
    ],
    [
     "appr-osmb-2023-09-28",
     "2023",
     "23,861"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "603,424"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "603,424"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "603,424"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "603,424"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2017",
   "reported": [
    [
     "appr-osmb-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "476,658"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "476,658"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "476,658"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "476,658"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "97%"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "97%"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "97%"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "97%"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2017",
   "reported": [
    [
     "appr-osmb-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "96%"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "96%"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "96%"
    ],
    [
     "appr-osmb-2021-10-07",
     "2021",
     "96%"
    ]
   ]
  },
  {
   "agency": "Marine Board",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2016",
   "reported": [
    [
     "appr-osmb-2016-09-27",
     "2016",
     "No Data"
    ],
    [
     "appr-osmb-2017-09-29",
     "2017",
     "1.99"
    ],
    [
     "appr-osmb-2018-12-21",
     "2018",
     "1.99"
    ],
    [
     "appr-osmb-2020-01-02",
     "2019",
     "1.99"
    ],
    [
     "appr-osmb-2020-10-01",
     "2020",
     "1.99"
    ]
   ]
  },
  {
   "agency": "Medical Imaging, Board of",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "reported": [
    [
     "appr-obmi-2017",
     "2017",
     "No Data"
    ],
    [
     "appr-obmi-2018",
     "2018",
     "100%"
    ],
    [
     "appr-obmi-2019-08-30",
     "2019",
     "100%"
    ],
    [
     "appr-obmi-2020",
     "2020",
     "100%"
    ],
    [
     "appr-obmi-2021-09-02",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Military Department",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2015",
   "reported": [
    [
     "2018-appr-omd",
     "2018",
     "100"
    ],
    [
     "2019-appr-omd",
     "2019",
     "100%"
    ],
    [
     "appr-omd-2016-10-05",
     "2016",
     "100"
    ],
    [
     "appr-omd-2017",
     "2017",
     "100"
    ]
   ]
  },
  {
   "agency": "Military Department",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2016",
   "reported": [
    [
     "2018-appr-omd",
     "2018",
     "100"
    ],
    [
     "2019-appr-omd",
     "2019",
     "100%"
    ],
    [
     "appr-omd-2016-10-05",
     "2016",
     "100"
    ],
    [
     "appr-omd-2017",
     "2017",
     "100"
    ],
    [
     "appr-omd-2020",
     "2020",
     "100%"
    ]
   ]
  },
  {
   "agency": "Military Department",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2017",
   "reported": [
    [
     "2018-appr-omd",
     "2018",
     "100"
    ],
    [
     "2019-appr-omd",
     "2019",
     "100%"
    ],
    [
     "appr-omd-2017",
     "2017",
     "100"
    ],
    [
     "appr-omd-2020",
     "2020",
     "100%"
    ],
    [
     "appr-omd-2021",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Military Department",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2018",
   "reported": [
    [
     "2018-appr-omd",
     "2018",
     "100"
    ],
    [
     "2019-appr-omd",
     "2019",
     "100%"
    ],
    [
     "appr-omd-2020",
     "2020",
     "100%"
    ],
    [
     "appr-omd-2021",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "reported": [
    [
     "appr-obnm-2019-10-03",
     "2019",
     "No Data"
    ],
    [
     "appr-obnm-2020-10-08",
     "2020",
     "95"
    ],
    [
     "appr-obnm-2022-10-10",
     "2022",
     "95"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "99%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "99%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "99%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "99%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "99%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "99%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "74%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "74%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "74%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "75%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "75%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "75%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "86%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "86%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "86%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "82%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "82%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "82%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "75%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "75%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "75%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "77%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "77%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "77%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "73%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "73%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "73%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "76%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "76%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "76%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "80%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "80%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "80%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "78%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "78%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "78%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "75%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "75%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "75%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Board of Psychology",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-obop-2020-10-01",
     "2020",
     "76%"
    ],
    [
     "appr-obop-2022-09-14",
     "2022",
     "76%"
    ],
    [
     "appr-obpe-2021-09-30",
     "2021",
     "76%"
    ],
    [
     "apprproposed-obop-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "29.10%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "17%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "17%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "2.20%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "2.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "11.90%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "6.10%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "6.10%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "6.10%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "6.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "19.10%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "2.80%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "2.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "8.80%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "1.70%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "1.70%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "1.70%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "1.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "83.80%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "83%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "83%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "83.80%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "83.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "67.80%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "65.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "70.70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "67.80%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "67.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "68.20%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "68.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "70.70%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "70.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "64.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "65%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "64%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "66%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "64%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "68%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "68%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "68%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "71.30%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "71.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "71%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "86%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "86%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "86%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "86%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "86%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "86%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "86%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "86%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "82%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "82%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "82%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "82%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "86%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "86%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "86%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "86%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "86%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "86%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "86%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "86%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "86%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "86%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "86%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "86%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "86%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "86%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "86%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "86%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "87%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "87%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "87%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "87%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "81%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "81%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "81%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "81%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "88%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "88%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "88%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "88%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "87%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "87%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "87%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "87%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "87%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "87%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "87%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "87%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "68%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "0%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "33.40%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "36.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "36.30%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "43%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2017",
   "reported": [
    [
     "appr-oha",
     "2021",
     "51%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "39.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "51%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "51.80%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "51.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "36.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "68.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "68.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "0%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "68.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "68.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2017",
   "reported": [
    [
     "appr-oha",
     "2021",
     "69.20%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "67.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "69.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "67.70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "67.70%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "67.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2020",
   "reported": [
    [
     "appr-oha",
     "2021",
     "66%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "66%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "66.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "0"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "0"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "0"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "21%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "21.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "18.40%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "21%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "21%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "18.40%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "18.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "16.20%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "16.20%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "16.20%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "16.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "15.40%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "15.40%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "15.40%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "15.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "36.10%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "36.10%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "34.90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "43%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "36.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2017",
   "reported": [
    [
     "appr-oha",
     "2021",
     "46.40%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "51%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "43%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "48.50%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "51%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "48.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2019",
   "reported": [
    [
     "appr-oha",
     "2021",
     "50%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "47.60%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "55.60%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "55.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "47.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "66.70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "67.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "75.30%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "71.80%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "71.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "76.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "76.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2020",
   "reported": [
    [
     "appr-oha",
     "2021",
     "75.70%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "75.10%"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "75.70%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "75.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "74.90%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "74.90%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "74.90%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "74.90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "69.10%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "69.10%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "69.10%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "69.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "60.80%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "61.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "68.90%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "60.80%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "60.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "68.90%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "68.90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "76.40%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "76.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "69.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "57.70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "53.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "61.10%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "57.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "57.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "61.10%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "61.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "66%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "66%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "58%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "39.20%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "33.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "37.50%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "39.20%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "39.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "37.50%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "37.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "39.30%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "39.30%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "39.30%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "39.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "39.30%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "39.30%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "39.30%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "39.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "84.60%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "83.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "85.40%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "83%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "83%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "83.80%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "83.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "67.10%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "67.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "95.90%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "95.90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "66.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "96.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "79.90%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "79.90%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "79.90%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "79.90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "88.10%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "88.10%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "88.10%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "88.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "obesity teens percent of 11th graders who are obese bmi 95th percentile for age sex obesity is the second leading cause of preventable death in oregon it is a major risk factor for high blood pressure",
   "submeasure": "Obesity - Teens",
   "year": "2023",
   "reported": [
    [
     "appr-oha-2023-11-08",
     "2023",
     "13.40"
    ],
    [
     "appr-oha-2025",
     "2025",
     "13.40%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "13.40"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2017",
   "reported": [
    [
     "appr-oha",
     "2021",
     "82.30%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "81%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "81%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "83.50%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "85%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "85%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "83.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2019",
   "reported": [
    [
     "appr-oha",
     "2021",
     "85.80%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "85.10%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "85.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "90%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "90.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "81%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "78.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "87.50%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "81%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "81%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "87.50%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "87.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "76.30%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "76.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "76.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "11.40%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "12.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "8.60%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "11.40%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "11.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "10.10%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "10.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "8.40%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "8.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "8%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "191.70"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "191.70"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "173.20"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "325.80"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "325.80"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "245.90"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "432.50"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "432.50"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "425.30"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "39.10"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "39.10"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "25.20"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "82.90%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "67.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "84.70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "75%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "75%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "84.10%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "84.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "80.70%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "80.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "79%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "79%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "77.50%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "79.70%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "79%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2017",
   "reported": [
    [
     "appr-oha",
     "2021",
     "79.70%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "79.90%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "79.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "79.90%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "79.90%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "79.90%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "81.80%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "81.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "82.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "29.20%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "26.70%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "29.30%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "29.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2017",
   "reported": [
    [
     "appr-oha",
     "2021",
     "29.30%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "29%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "29.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "29%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "29%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "29%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2020",
   "reported": [
    [
     "appr-oha",
     "2021",
     "29.77%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "29.77%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "29.77%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "29.47%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "29.47%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "29.47%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "29.47%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "31.20%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "31.20%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "31.20%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "31.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2014",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "33%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "34.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "30.10%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "33%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "33%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "30.10%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "30.10%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2020",
   "reported": [
    [
     "appr-oha",
     "2021",
     "28.60%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "29.80%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "28.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "26.20%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "26.20%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "26.40%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2015",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "20.60%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "20.60%"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "19.30%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2016",
   "reported": [
    [
     "appr-oha-2016-10-06",
     "2016",
     "No Data"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "20.60%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2018",
   "reported": [
    [
     "appr-oha",
     "2021",
     "19.74%"
    ],
    [
     "appr-oha-2018-revised-2019-01-03",
     "2018",
     "No Data"
    ],
    [
     "appr-oha-2020-02-24-v3",
     "2019",
     "19.74%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "19.74%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2020",
   "reported": [
    [
     "appr-oha",
     "2021",
     "17.96%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "17.96%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "17.96%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2021",
   "reported": [
    [
     "appr-oha",
     "2021",
     "17.18%"
    ],
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "17.18%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "17.18%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "17.18%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2022",
   "reported": [
    [
     "appr-oha-2020-10-12-v2",
     "2020",
     "No Data"
    ],
    [
     "appr-oha-2023-11-08",
     "2023",
     "15.80%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "15.80%"
    ],
    [
     "apprproposed-oha-2022-09-26",
     "2022",
     "15.80%"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "15.80%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2023",
   "reported": [
    [
     "appr-oha-2023-11-08",
     "2023",
     "8.18%"
    ],
    [
     "appr-oha-2025",
     "2025",
     "8.18"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "8.18%"
    ]
   ]
  },
  {
   "agency": "Oregon Health Authority",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2024",
   "reported": [
    [
     "appr-oha-2025",
     "2025",
     "81.80"
    ],
    [
     "apprproposed-oha-2024-10-30",
     "2024",
     "81.80%"
    ]
   ]
  },
  {
   "agency": "Parks and Recreation Department",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2013",
   "reported": [
    [
     "appr-oprd-2016-08-18",
     "2016",
     "49"
    ],
    [
     "appr-oprd-2017-09-28",
     "2017",
     "49%"
    ]
   ]
  },
  {
   "agency": "Parks and Recreation Department",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2014",
   "reported": [
    [
     "appr-oprd-2016-08-18",
     "2016",
     "44"
    ],
    [
     "appr-oprd-2017-09-28",
     "2017",
     "44%"
    ],
    [
     "appr-oprd-2018-09-17",
     "2018",
     "44%"
    ]
   ]
  },
  {
   "agency": "Parks and Recreation Department",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2015",
   "reported": [
    [
     "appr-oprd-2016-08-18",
     "2016",
     "40"
    ],
    [
     "appr-oprd-2017-09-28",
     "2017",
     "40%"
    ],
    [
     "appr-oprd-2018-09-17",
     "2018",
     "40%"
    ],
    [
     "appr-oprd-2019-09-12",
     "2019",
     "40%"
    ]
   ]
  },
  {
   "agency": "Parks and Recreation Department",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2016",
   "reported": [
    [
     "appr-oprd-2016-08-18",
     "2016",
     "45"
    ],
    [
     "appr-oprd-2017-09-28",
     "2017",
     "45%"
    ],
    [
     "appr-oprd-2018-09-17",
     "2018",
     "45%"
    ],
    [
     "appr-oprd-2019-09-12",
     "2019",
     "45%"
    ],
    [
     "appr-oprd-2020-09-14",
     "2020",
     "45%"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2015",
   "reported": [
    [
     "appr-boppps-2017",
     "2017",
     "No Data"
    ],
    [
     "appr-boppps-2018",
     "2018",
     "No Data"
    ],
    [
     "appr-boppps-25500-2019",
     "2019",
     "No Data"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2016",
   "reported": [
    [
     "appr-boppps-2017",
     "2017",
     "No Data"
    ],
    [
     "appr-boppps-2018",
     "2018",
     "No Data"
    ],
    [
     "appr-boppps-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-boppps-25500-2019",
     "2019",
     "No Data"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "0%"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "reported": [
    [
     "appr-2021-boppps",
     "2021",
     "0%"
    ],
    [
     "appr-boppps-2017",
     "2017",
     "0%"
    ],
    [
     "appr-boppps-2018",
     "2018",
     "0%"
    ],
    [
     "appr-boppps-2020",
     "2020",
     "0%"
    ],
    [
     "appr-boppps-25500-2019",
     "2019",
     "0%"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2018",
   "reported": [
    [
     "appr-2021-boppps",
     "2021",
     "23%"
    ],
    [
     "appr-boppps-2018",
     "2018",
     "23%"
    ],
    [
     "appr-boppps-2020",
     "2020",
     "23%"
    ],
    [
     "appr-boppps-25500-2019",
     "2019",
     "23%"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "reported": [
    [
     "appr-2021-boppps",
     "2021",
     "99.99%"
    ],
    [
     "appr-boppps-2017",
     "2017",
     "99.99%"
    ],
    [
     "appr-boppps-2018",
     "2018",
     "99.99%"
    ],
    [
     "appr-boppps-2020",
     "2020",
     "99.99%"
    ],
    [
     "appr-boppps-25500-2019",
     "2019",
     "99.99%"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2018",
   "reported": [
    [
     "appr-2021-boppps",
     "2021",
     "99.99%"
    ],
    [
     "appr-boppps-2018",
     "2018",
     "99.99%"
    ],
    [
     "appr-boppps-2020",
     "2020",
     "99.99%"
    ],
    [
     "appr-boppps-25500-2019",
     "2019",
     "99.99%"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2017",
   "reported": [
    [
     "appr-boppps-2017",
     "2017",
     "96.20%"
    ],
    [
     "apprproposed-boppps-2016-10-14",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "reported": [
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-obop-2021-10-01",
     "2021",
     "141"
    ],
    [
     "appr-obop-2022-10-03",
     "2022",
     "141"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "reported": [
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-obop-2022-10-03",
     "2022",
     "123"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "reported": [
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-obop-2021-10-01",
     "2021",
     "99.05%"
    ],
    [
     "appr-obop-2022-10-03",
     "2022",
     "99.05%"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "reported": [
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-obop-2022-10-03",
     "2022",
     "98%"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2016",
   "reported": [
    [
     "appr-obop-2016-10-07",
     "2016",
     "0%"
    ],
    [
     "appr-obop-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-obop-2018-10-09-final",
     "2018",
     "No Data"
    ],
    [
     "appr-obop-2019-09-27",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2019",
   "reported": [
    [
     "appr-obop-2019-09-27",
     "2019",
     "0%"
    ],
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "reported": [
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-obop-2021-10-01",
     "2021",
     "89%"
    ],
    [
     "appr-obop-2022-10-03",
     "2022",
     "89%"
    ]
   ]
  },
  {
   "agency": "Pharmacy, Board of",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "reported": [
    [
     "appr-obop-2020-09-28",
     "2020",
     "No Data"
    ],
    [
     "appr-obop-2022-10-03",
     "2022",
     "82%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "97.33%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "97.33%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "97.33%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "97.33%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "88.99%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "88.99%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "88.99%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "88.99%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "88.29%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "88.29%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "88.29%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "88.29%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "80%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "80%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "80%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "80%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "87.27%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "87.27%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "87.27%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "87.27%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "85.19%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "85.19%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "85.19%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "85.19%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "83.49%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "83.49%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "83.49%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "83.49%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "82.61%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "82.61%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "82.61%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "82.61%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "86.96%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "86.96%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "86.96%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "86.96%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "69.57%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "69.57%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "69.57%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "69.57%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "91.30%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "91.30%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "91.30%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "91.30%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "91.30%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "91.30%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "91.30%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "91.30%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "87.50%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "87.50%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "87.50%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "87.50%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "94.68%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "94.68%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "94.68%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "94.68%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "97.89%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "97.89%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "97.89%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "97.89%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "87.37%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "87.37%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "87.37%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "87.37%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "92.63%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "92.63%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "92.63%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "92.63%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "92.47%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "92.47%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "92.47%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "92.47%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "90.63%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "90.63%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "90.63%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "90.63%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "95.60%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "95.60%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "95.60%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "95.60%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "92.05%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "92.05%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "92.05%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "92.05%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "92.39%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "92.39%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "92.39%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "92.39%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "90%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "90%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "90%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "90%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "91.11%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "91.11%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "91.11%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "91.11%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "85.87%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "85.87%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "85.87%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "85.87%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2016",
   "reported": [
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "99.37%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "99.37%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2016",
   "reported": [
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "97.92%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "97.92%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2017",
   "reported": [
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "99.43%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2017",
   "reported": [
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "96.05%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "99.43%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "99.43%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "99.43%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "99.43%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "100%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "100%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "100%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "100%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "99.37%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "99.37%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "99.37%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "99.37%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "100%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "100%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "100%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "100%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2014",
   "reported": [
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0.22%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "0.22%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "1.27%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2015",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "0.44%"
    ],
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0.22%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "0.22%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "0.22%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2016",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "0.22%"
    ],
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "0.23%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "0.44%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "0.22%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2017",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "0.45%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "0.45%"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "0.68%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "0.68%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2018",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "0.47%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "0.47%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "0.47%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "0.47%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "0.48%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "0.48%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "0.48%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "0.48%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "0.23%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "0.23%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "0.23%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2016",
   "reported": [
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "98.33%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "98.33%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2016",
   "reported": [
    [
     "appr-psrb-2016-10-26",
     "2016",
     "0%"
    ],
    [
     "appr-psrb-2017-10-11",
     "2017",
     "100%"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "100%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2017",
   "reported": [
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "98.44%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2017",
   "reported": [
    [
     "appr-psrb-2017-10-11",
     "2017",
     "No Data"
    ],
    [
     "appr-psrb-2018-10-01",
     "2018",
     "92.86%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "98.06%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "98.06%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "98.06%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "98.06%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "reported": [
    [
     "2019-psrb-appr-final",
     "2019",
     "No Data"
    ],
    [
     "appr-psrb-2020-09-29",
     "2020",
     "100%"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "100%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "100%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "100%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "99.21%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "99.21%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "99.21%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "99.21%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "reported": [
    [
     "appr-psrb-2020-09-29",
     "2020",
     "No Data"
    ],
    [
     "appr-psrb-2021-10-12",
     "2021",
     "80%"
    ],
    [
     "appr-psrb-2022-10-03",
     "2022",
     "80%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "80%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "80%"
    ]
   ]
  },
  {
   "agency": "Psychiatric Security Review Board",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2021",
   "reported": [
    [
     "appr-psrb-2022-10-03",
     "2022",
     "97.80%"
    ],
    [
     "appr-psrb-2023-10-03",
     "2023",
     "99.28%"
    ],
    [
     "appr-psrb-2024-08-29",
     "2024",
     "99.28%"
    ]
   ]
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "reported": [
    [
     "appr-pers-2017-10-01",
     "2017",
     "No Data"
    ],
    [
     "appr-pers-2018-09-27",
     "2018",
     "100%"
    ],
    [
     "appr-pers-2019-09-28",
     "2019",
     "100%"
    ],
    [
     "appr-pers-2020-09-24",
     "2020",
     "100%"
    ]
   ]
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "reported": [
    [
     "appr-pers-2017-10-01",
     "2017",
     "No Data"
    ],
    [
     "appr-pers-2018-09-27",
     "2018",
     "100%"
    ],
    [
     "appr-pers-2019-09-28",
     "2019",
     "100%"
    ],
    [
     "appr-pers-2020-09-24",
     "2020",
     "100%"
    ],
    [
     "appr-pers-2021-09-23",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2017",
   "reported": [
    [
     "appr-pers-2017-10-01",
     "2017",
     "No Data"
    ],
    [
     "appr-pers-2018-09-27",
     "2018",
     "40%"
    ],
    [
     "appr-pers-2019-09-28",
     "2019",
     "40%"
    ],
    [
     "appr-pers-2020-09-24",
     "2020",
     "40%"
    ],
    [
     "appr-pers-2021-09-23",
     "2021",
     "40%"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "50.95%"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "50.95%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "29.56%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "30.50%"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "30.50%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "25.05%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "93%"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "93%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "91%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2017",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "1.02"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "1.02%"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2018",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "65"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "65"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "65%"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "69"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "69"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "34"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "89%"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "89%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "92%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "88.95%"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "88.95%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "86%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2019",
   "reported": [
    [
     "appr-dpsst-2019-9-30",
     "2019",
     "100%"
    ],
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "100%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "reported": [
    [
     "appr-dpsst-2020-09-29",
     "2020",
     "100%"
    ],
    [
     "apprproposed-dpsst-2018-10-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2021",
     "2021",
     "85%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "85%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "85%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "85%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "85%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2021",
     "2021",
     "78%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "78%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "78%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "78%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "78%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2021",
     "2021",
     "84%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "84%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "84%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "84%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "84%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2021",
     "2021",
     "84%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "84%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "84%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "84%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "84%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2021",
     "2021",
     "87%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "87%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "87%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "87%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "87%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2021",
     "2021",
     "86%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "86%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "86%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "86%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "86%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2022",
     "2022",
     "76%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "76%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "76%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "76%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2022",
     "2022",
     "74%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "74%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "74%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "74%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2022",
     "2022",
     "77%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "77%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "77%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "77%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2022",
     "2022",
     "78%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "78%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "78%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "78%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2022",
     "2022",
     "82%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "82%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "82%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "82%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "reported": [
    [
     "appr-puc-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-puc-2022",
     "2022",
     "79%"
    ],
    [
     "appr-puc-2023-08-24",
     "2023",
     "79%"
    ],
    [
     "appr-puc-2024-09-23",
     "2024",
     "79%"
    ],
    [
     "appr-puc-2025-10-01",
     "2025",
     "79%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2013",
   "reported": [
    [
     "appr-puc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "pucapprfinal2016",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2014",
   "reported": [
    [
     "appr-puc-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-puc-2018",
     "2018",
     "No Data"
    ],
    [
     "pucapprfinal2016",
     "2016",
     "0"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2016",
   "reported": [
    [
     "appr-puc",
     "2019",
     "50.40%"
    ],
    [
     "appr-puc-2017-09-29",
     "2017",
     "47.70%"
    ],
    [
     "appr-puc-2018",
     "2018",
     "47.70%"
    ],
    [
     "pucapprfinal2016",
     "2016",
     "47.70%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2017",
   "reported": [
    [
     "appr-puc",
     "2019",
     "52.20%"
    ],
    [
     "appr-puc-2017-09-29",
     "2017",
     "57%"
    ],
    [
     "appr-puc-2018",
     "2018",
     "57%"
    ],
    [
     "appr-puc-2021",
     "2021",
     "52.20%"
    ]
   ]
  },
  {
   "agency": "Public Utility Commission",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2018",
   "reported": [
    [
     "appr-puc",
     "2019",
     "54.90%"
    ],
    [
     "appr-puc-2018",
     "2018",
     "53.50%"
    ],
    [
     "appr-puc-2021",
     "2021",
     "54.90%"
    ],
    [
     "appr-puc-2022",
     "2022",
     "54.90%"
    ]
   ]
  },
  {
   "agency": "Racing Commission, Oregon",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2013",
   "reported": [
    [
     "appr-racing-2016-10-28",
     "2016",
     "88%"
    ],
    [
     "appr-racing-2017-10-20",
     "2017",
     "140%"
    ]
   ]
  },
  {
   "agency": "Racing Commission, Oregon",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2014",
   "reported": [
    [
     "appr-racing-2016-10-28",
     "2016",
     "72%"
    ],
    [
     "appr-racing-2017-10-20",
     "2017",
     "88%"
    ],
    [
     "appr-racing-2018-09-27",
     "2018",
     "88%"
    ]
   ]
  },
  {
   "agency": "Racing Commission, Oregon",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2015",
   "reported": [
    [
     "appr-racing-2016-10-28",
     "2016",
     "140%"
    ],
    [
     "appr-racing-2017-10-20",
     "2017",
     "273%"
    ],
    [
     "appr-racing-2018-09-27",
     "2018",
     "273%"
    ]
   ]
  },
  {
   "agency": "Racing Commission, Oregon",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2016",
   "reported": [
    [
     "appr-racing-2016-10-28",
     "2016",
     "273%"
    ],
    [
     "appr-racing-2017-10-20",
     "2017",
     "95.50%"
    ],
    [
     "appr-racing-2018-09-27",
     "2018",
     "95.50%"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2016",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "No Data"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "95%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "95%"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "95%"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2016",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "28.75%"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "28.75%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "28.75%"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "29%"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2017",
   "reported": [
    [
     "appr-dor-2017-09-29",
     "2017",
     "18.32%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "18.32%"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "18%"
    ],
    [
     "appr-dor-2021-09-24",
     "2021",
     "18%"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2014",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "0.23%"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "0.23%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "$0.23"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2015",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "0.26%"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "0.26%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "$0.26"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2016",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "0.21%"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "0.21%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "$0.21"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "$0.21"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2017",
   "reported": [
    [
     "appr-dor-2017-09-29",
     "2017",
     "0.12%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "$0.12"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "$0.12"
    ],
    [
     "appr-dor-2021-09-24",
     "2021",
     "$0.12"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2016",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "60.70"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "60.70"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "60.70"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "61"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2017",
   "reported": [
    [
     "appr-dor-2017-09-29",
     "2017",
     "62.60"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "62.60"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "63"
    ],
    [
     "appr-dor-2021-09-24",
     "2021",
     "63"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2015",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "84.20%"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "84.20%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "84.20%"
    ],
    [
     "kpm-appr-2019-final",
     "2019",
     "84%"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2016",
   "reported": [
    [
     "appr-dor-2016-09-30",
     "2016",
     "85.90%"
    ],
    [
     "appr-dor-2017-09-29",
     "2017",
     "85.90%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "85.90%"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "86%"
    ],
    [
     "kpm-appr-2019-final",
     "2019",
     "86%"
    ]
   ]
  },
  {
   "agency": "Revenue, Department of",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2017",
   "reported": [
    [
     "appr-dor-2017-09-29",
     "2017",
     "86.70%"
    ],
    [
     "appr-dor-2018-final",
     "2018",
     "86.70%"
    ],
    [
     "appr-dor-2020-09-30",
     "2020",
     "87%"
    ],
    [
     "appr-dor-2021-09-24",
     "2021",
     "87%"
    ],
    [
     "kpm-appr-2019-final",
     "2019",
     "87%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2021",
   "reported": [
    [
     "appr-sos-2021",
     "2021",
     "$16.62"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "$16.62"
    ],
    [
     "appr-sos-2023",
     "2023",
     "$15.65"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "$15.65"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2017",
   "reported": [
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "No Data"
    ],
    [
     "appr-sos-2020",
     "2020",
     "68.30%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "68.30%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "68.30%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "68.30%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "65.40%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "65.40%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "65.40%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "65.40%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "64.90%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "64.90%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "64.90%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "64.90%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "74.65%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "74.65%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "74.65%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2024",
   "reported": [
    [
     "appr-sos-2024-09-16",
     "2024",
     "96%"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "90.48%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2021",
   "reported": [
    [
     "appr-sos-2021",
     "2021",
     "1.10"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "1.10"
    ],
    [
     "appr-sos-2023",
     "2023",
     "1.30"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "1.30"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2024",
   "reported": [
    [
     "appr-sos-2024-09-16",
     "2024",
     "0.76"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "1.90"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "99.09%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "99.09%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "99.09%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "82%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "99.09%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "88%"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "93%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "90%"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "94%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "90%"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "94%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "92%"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "95%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "91%"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "94%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "85%"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "91%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "96%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "96%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "96%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "96%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "94%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "94%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "94%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "94%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "95%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "95%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "95%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "95%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "96%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "96%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "96%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "96%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "96%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "96%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "96%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "96%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "90%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "90%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "90%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "90%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "96%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "96%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "96%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "96%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "93%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "93%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "93%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "93%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "96%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "96%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "96%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "96%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "96%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "96%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "96%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "96%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "95%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "95%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "95%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "95%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "94%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "94%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "94%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "94%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "88%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "88%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "88%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "87%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "87%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "87%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "86%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "86%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "86%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "88%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "88%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "88%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "87%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "87%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "87%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "82%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "82%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "82%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2016",
   "reported": [
    [
     "appr-sos-2016-08-26",
     "2016",
     "No Data"
    ],
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "98%"
    ],
    [
     "appr-sos-2020",
     "2020",
     "98%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "98%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "98%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "97%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "97%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "97%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "No Data"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "97%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2019",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "99%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "99%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "99%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "99%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2020",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-sos-2021",
     "2021",
     "99%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "99%"
    ],
    [
     "appr-sos-2023",
     "2023",
     "99%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2015",
   "reported": [
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "0.08"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "0.10"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "0.10"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2022",
   "reported": [
    [
     "appr-sos-2022-08-24",
     "2022",
     "0"
    ],
    [
     "appr-sos-2023",
     "2023",
     "0.20"
    ],
    [
     "appr-sos-2024-09-16",
     "2024",
     "0.20"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "0.20"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2018",
   "reported": [
    [
     "appr-sos-2020",
     "2020",
     "56%"
    ],
    [
     "appr-sos-2021",
     "2021",
     "56%"
    ],
    [
     "appr-sos-2022-08-24",
     "2022",
     "56%"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "57.90%"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "56%"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2016",
   "reported": [
    [
     "appr-sos-2017-10-02-2",
     "2017",
     "0.07"
    ],
    [
     "appr-sos-2020",
     "2020",
     "0.01"
    ],
    [
     "sos-2018-annual-performance-progress-report",
     "2018",
     "0.01"
    ],
    [
     "sos-kpms-october-2019",
     "2019",
     "0.01"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2022",
   "reported": [
    [
     "appr-sos-2022-08-24",
     "2022",
     "0"
    ],
    [
     "appr-sos-2023",
     "2023",
     "0.80"
    ],
    [
     "appr-sos-2024-09-16",
     "2024",
     "0.80"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "0.80"
    ]
   ]
  },
  {
   "agency": "Secretary of State",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2024",
   "reported": [
    [
     "appr-sos-2024-09-16",
     "2024",
     "0.01"
    ],
    [
     "appr-sos-2025-09-23",
     "2025",
     "0.10"
    ]
   ]
  },
  {
   "agency": "Social Workers, Board of",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-blsw-2018-09-28",
     "2018",
     "73%"
    ],
    [
     "appr-blsw-2019-10-02",
     "2019",
     "77%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "95%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "95%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "95%"
    ],
    [
     "appr-bspa-2021-09-30",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "95%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "95%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "95%"
    ],
    [
     "appr-bspa-2021-09-30",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "95%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "95%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "95%"
    ],
    [
     "appr-bspa-2021-09-30",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "95%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "95%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "95%"
    ],
    [
     "appr-bspa-2021-09-30",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "100%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "100%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "100%"
    ],
    [
     "appr-bspa-2021-09-30",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "95%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "No Data"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "95%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "95%"
    ],
    [
     "appr-bspa-2021-09-30",
     "2021",
     "95%"
    ]
   ]
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2016",
   "reported": [
    [
     "appr-bslpa-9-30-20",
     "2020",
     "54%"
    ],
    [
     "appr-bspa-2017-10-02",
     "2017",
     "54%"
    ],
    [
     "appr-bspa-2018-07-27",
     "2018",
     "54%"
    ],
    [
     "appr-bspa-2019-10-02",
     "2019",
     "54%"
    ],
    [
     "appr-speech-path-aud-2016-09-29",
     "2016",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Library",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2024",
   "reported": [
    [
     "appr-osl-2024-09-13",
     "2024",
     "96.46%"
    ],
    [
     "appr-osl-2025-09-24",
     "2025",
     "94.58%"
    ]
   ]
  },
  {
   "agency": "State Library",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2024",
   "reported": [
    [
     "appr-osl-2024-09-13",
     "2024",
     "9,317"
    ],
    [
     "appr-osl-2025-09-24",
     "2025",
     "9,077"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "83,320"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "83,320"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "83,320"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "84,568"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "84,568"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "84,568"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "25"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "25"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "25"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "73"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "73"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "73"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "97%"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "97%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "97%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "96%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "96%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "96%"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "24%"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "24%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "24%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "28%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "28%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "28%"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "5,939"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "5,939"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "4,408"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "98.80%"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "98.80%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "98.80%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "100%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "100%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "100%"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "3.30"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "3.30"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "3.30"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "3.30"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "3.30"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "3.30"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2019",
   "reported": [
    [
     "appr-osp-2019-09-30",
     "2019",
     "75%"
    ],
    [
     "appr-osp-2020-09-30",
     "2020",
     "75%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "75%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "State Police, Oregon",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2020",
   "reported": [
    [
     "appr-osp-2020-09-30",
     "2020",
     "75%"
    ],
    [
     "appr-osp-2021-09-24",
     "2021",
     "75%"
    ],
    [
     "apprproposed-osp-2018-09-23",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-osp-2022-09-29",
     "2022",
     "75%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "39%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "39%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "39%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "39%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "39%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "39%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "39%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "39%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "39%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "39%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "39%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "44%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "44%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "44%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "44%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "44%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "42%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "80%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "80%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "80%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "80%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "79%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "79%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "79%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "79%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "79%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "79%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "79%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "79%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "79%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "79%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "78%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "78%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "78%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "11.59%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "11.59%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "9.72%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "76%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "76%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2018",
   "reported": [
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "75%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "98%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "98%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2018",
   "reported": [
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "99%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "96%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "96%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "97%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "83%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "83%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "77%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "89.50%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "91%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "91%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "91%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "91%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "91%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "91%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "91%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "91%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "91%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "91%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "91%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "91%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "91%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "91%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "91%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "91%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "91%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "91%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "91%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "91%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "91%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "91%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "91%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "91%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "86.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "86.70%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "86.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "86.70%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "86.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "86.70%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "86.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "86.70%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "86.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "86.70%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "86.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "86.70%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "86.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "85.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "85.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "85.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "85.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "85.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "85.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "85.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "85.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "85.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "85.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "85.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "85.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "14"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "14"
    ],
    [
     "odot-appr-2019",
     "2019",
     "14"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "16"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "15"
    ],
    [
     "odot-appr-2019",
     "2019",
     "16"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "20"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "20"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "19"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2021-09-23",
     "2021",
     "17.84%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "11.64%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "47.40%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "47.40%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "60.70%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "60.70%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "60.70%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "60.70%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "62.10%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "62.10%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "62.10%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "62.10%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "63.80%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "63.80%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "63.80%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "50.30%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "50.30%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "50.30%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "88.60%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "88.60%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "92.10%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "15.50"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "78%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "78%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2018",
   "reported": [
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "78%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "8,921"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "8,921"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2018",
   "reported": [
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "11,701"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "0.41"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "0.41"
    ],
    [
     "odot-appr-2019",
     "2019",
     "0.41"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "0.49"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "0.49"
    ],
    [
     "odot-appr-2019",
     "2019",
     "0.49"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "0.36"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "0.36"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "0.39"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "194,453"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "194,453"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "194,453"
    ],
    [
     "odot-appr-2019",
     "2019",
     "194,453"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "193,910"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "193,910"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "193,910"
    ],
    [
     "odot-appr-2019",
     "2019",
     "193,910"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "173,995"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "173,995"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "173,995"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "175,118"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "175,118"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "175,118"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "56,058"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "81,487"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "67,147"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "87%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "88%"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "88%"
    ],
    [
     "odot-appr-2019",
     "2019",
     "88%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "90%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "90%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "40.80%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "40.80%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "40.80%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "43.40%"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "43.40%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "43.40%"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "34.10%"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "34.10%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "36.60%"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "18"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "18"
    ],
    [
     "odot-appr-2019",
     "2019",
     "18"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "22"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "22"
    ],
    [
     "odot-appr-2019",
     "2019",
     "22"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "21"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "19"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "21"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2015",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "4.32"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2016",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "4.93"
    ],
    [
     "odot-appr-2019",
     "2019",
     "4.94"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "5.37"
    ],
    [
     "odot-appr-2019",
     "2019",
     "5.37"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "4.80"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "4.79"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "5.40"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "20.52"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "20.52"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2018",
   "reported": [
    [
     "apprproposed-odot",
     "2016",
     "No Data"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "20.29"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "615"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "510"
    ],
    [
     "odot-appr-2019",
     "2019",
     "615"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "210"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "210"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2022",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "322"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2017",
   "reported": [
    [
     "appr-odot-2017-09-26",
     "2017",
     "No Data"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "1.35"
    ],
    [
     "odot-appr-2019",
     "2019",
     "1.36"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2018",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "1.19"
    ],
    [
     "apprproposed-odot",
     "2016",
     "0"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "1.19"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "1.37"
    ],
    [
     "odot-2018-appr-with-proposed",
     "2018",
     "No Data"
    ],
    [
     "odot-appr-2019",
     "2019",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2019",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "29.90"
    ],
    [
     "appr-odot-2021-09-23",
     "2021",
     "29.90"
    ],
    [
     "odot-appr-2019",
     "2019",
     "30.37"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2020",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "29.30"
    ]
   ]
  },
  {
   "agency": "Transportation, Department of",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2021",
   "reported": [
    [
     "appr-odot-2020",
     "2020",
     "No Data"
    ],
    [
     "apprproposed-odot-2022-09-21",
     "2022",
     "23.70"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "5.07%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "5.07%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "6.86%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "0.05%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "0.05%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "0.06%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "65%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "65%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "66%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2021",
   "reported": [
    [
     "appr-ost-2021",
     "2021",
     "0.60%"
    ],
    [
     "appr-ost-2022-10-04",
     "2022",
     "0.58%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "197,016"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "197,016"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "205,502"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2015",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$21,300,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$22,982,155,382.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2016",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$12,800,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$13,125,685,000.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "$10,210,333,981.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2016",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$22,600,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$23,291,986,000.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "$20,151,676,312.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2017",
   "reported": [
    [
     "appr-ost-2017-10-02",
     "2017",
     "$13,997,998,000.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "$10,952,705,818.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2017",
   "reported": [
    [
     "appr-ost-2017-10-02",
     "2017",
     "$24,284,612,000.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "$21,571,964,112.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "6.33%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "6.33%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "7.54%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2013",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$37,100,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$3,710,000,000.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2014",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$37,700,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$3,770,000,000.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2015",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$46,700,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$4,670,000,000.00"
    ],
    [
     "appr-ost-2019-12-20",
     "2019",
     "$4,649,900,000.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2016",
   "reported": [
    [
     "appr-ost-2016-10-06",
     "2016",
     "$45,600,000,000.00"
    ],
    [
     "appr-ost-2017-10-02",
     "2017",
     "$4,852,776,000.00"
    ],
    [
     "appr-ost-2019-12-20",
     "2019",
     "$4,598,900,000.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "$4,598,900,000.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2017",
   "reported": [
    [
     "appr-ost-2017-10-02",
     "2017",
     "$5,938,758,000.00"
    ],
    [
     "appr-ost-2019-12-20",
     "2019",
     "$5,944,400,000.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "$5,944,400,000.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "$7,790,367,642.00"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "$7,790,367,642.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "$8,489,749,275.00"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2017",
   "reported": [
    [
     "appr-ost-2017-10-02",
     "2017",
     "0.91%"
    ],
    [
     "appr-ost-2019-12-20",
     "2019",
     "1.20%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "1.20%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "2.02%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "2.02%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "3.32%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2019",
   "reported": [
    [
     "appr-ost-2019-12-20",
     "2019",
     "13.25%"
    ],
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "13.25%"
    ]
   ]
  },
  {
   "agency": "Treasury, Oregon State",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2020",
   "reported": [
    [
     "apprproposed-ost-2018-12-26",
     "2018",
     "No Data"
    ],
    [
     "apprproposed-ost-2020-12-31",
     "2020",
     "11.70%"
    ]
   ]
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2017",
   "reported": [
    [
     "2018-09-21-appr-odva",
     "2018",
     "$214.00"
    ],
    [
     "appr-odva-2017-09-29",
     "2017",
     "$223.00"
    ],
    [
     "appr-odva-2020-09-17-1",
     "2020",
     "$214.00"
    ]
   ]
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2015",
   "reported": [
    [
     "2018-09-21-appr-odva",
     "2018",
     "$15,225.00"
    ],
    [
     "appr-odva-2016-09-22",
     "2016",
     "$0.00"
    ],
    [
     "appr-odva-2017-09-29",
     "2017",
     "$15,225.00"
    ]
   ]
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2016",
   "reported": [
    [
     "2018-09-21-appr-odva",
     "2018",
     "$15,229.00"
    ],
    [
     "appr-odva-2016-09-22",
     "2016",
     "No Data"
    ],
    [
     "appr-odva-2017-09-29",
     "2017",
     "$15,229.00"
    ],
    [
     "appr-odva-2020-09-17-1",
     "2020",
     "$15,229.00"
    ]
   ]
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2017",
   "reported": [
    [
     "2018-09-21-appr-odva",
     "2018",
     "No Data"
    ],
    [
     "appr-odva-2017-09-29",
     "2017",
     "No Data"
    ],
    [
     "appr-odva-2020-09-17-1",
     "2020",
     "$15,445.00"
    ],
    [
     "appr-odva-2021-09-27",
     "2021",
     "$15,445.00"
    ]
   ]
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2018",
   "reported": [
    [
     "2018-09-21-appr-odva",
     "2018",
     "No Data"
    ],
    [
     "appr-odva-2020-09-17-1",
     "2020",
     "$15,971.00"
    ],
    [
     "appr-odva-2021-09-27",
     "2021",
     "$15,971.00"
    ],
    [
     "appr-odva-2022-09-29-1",
     "2022",
     "$15,971.00"
    ]
   ]
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2020",
   "reported": [
    [
     "appr-odva-2020-09-17-1",
     "2020",
     "No Data"
    ],
    [
     "appr-odva-2021-09-27",
     "2021",
     "$17,148.41"
    ],
    [
     "appr-odva-2022-09-29-1",
     "2022",
     "$17,148.41"
    ]
   ]
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "reported": [
    [
     "appr-ovmeb-2023-09-20",
     "2023",
     "0%"
    ],
    [
     "appr-ovmeb-2025-10-03",
     "2025",
     "93.40%"
    ],
    [
     "apprproposed-ovmeb-2024",
     "2024",
     "93.40%"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "10%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "10%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "10%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "10%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "10%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "6%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "6%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "6%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "6%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "6%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "52%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "52%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "52%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "52%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "52%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "73%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "73%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "73%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "73%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "73%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "84%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "84%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "84%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "84%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "84%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "81%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "81%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "81%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "81%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "81%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "68%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "68%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "68%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "68%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "68%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "68%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "68%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "68%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "68%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "68%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "4.30"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "4.30"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "4.30"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "4.30"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "4.30"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "3.98"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "3.98"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "3.98"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "3.98"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "3.98"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "24%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "24%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "24%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "24%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "24%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "24%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "24%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "24%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "24%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "24%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "81%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "81%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "81%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "81%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "81%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "81%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "81%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "81%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "81%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "81%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "96%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "96%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "96%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "96%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "96%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "97%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "97%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "97%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "97%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "97%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "1,082"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "1,082"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "1,082"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "1,082"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "1,082"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "1,099"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "1,099"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "1,099"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "1,099"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "1,099"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "22%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "22%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "22%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "22%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "22%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "19%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "19%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "19%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "19%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "19%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "100%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "100%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "100%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "100%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "100%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "100%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "100%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "100%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "100%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2014",
   "reported": [
    [
     "appr-wrd-2016-10-06",
     "2016",
     "20.39%"
    ],
    [
     "appr-wrd-2017-09-29",
     "2017",
     "20%"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2015",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "13%"
    ],
    [
     "appr-wrd-2016-10-06",
     "2016",
     "13.42%"
    ],
    [
     "appr-wrd-2017-09-29",
     "2017",
     "13%"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "8%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "8%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "8%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "8%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "8%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "12%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "12%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "12%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "12%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "12%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "52%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "52%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "52%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "52%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "51%"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "reported": [
    [
     "2019-appr-wrd-2019-09-24",
     "2019",
     "19%"
    ],
    [
     "appr-owrd-2023-10-02",
     "2023",
     "19%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "19%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "19%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "19%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Water Resources Department",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "reported": [
    [
     "appr-owrd-2023-10-02",
     "2023",
     "16%"
    ],
    [
     "appr-wrd-2021-09-30",
     "2021",
     "16%"
    ],
    [
     "appr-wrd-2022-10-03",
     "2022",
     "16%"
    ],
    [
     "appr-wrd-2024-09-30",
     "2024",
     "16%"
    ],
    [
     "appr-wrd-9-29-20",
     "2020",
     "16%"
    ],
    [
     "apprproposed-wrd-2018-09-27",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "75.70%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "75.70%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "75.70%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "75.70%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "75.70%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "85.40%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "85.40%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "85.40%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "85.40%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "85.40%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "94.40%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "94.40%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "94.40%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "94.40%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "94.40%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "91%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "91%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "91%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "91%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "91%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "91.70%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "91.70%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "91.70%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "91.70%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "91.70%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "91%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "91%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "91%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "91%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "91%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "80.30%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "80.30%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "80.30%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "80.30%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "88%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "88%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "88%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "88%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "95.60%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "95.60%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "95.60%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "95.60%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "93%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "93%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "93%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "93%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "94.50%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "94.50%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "94.50%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "94.50%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "91.30%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "91.30%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "91.30%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "91.30%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "65%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "65%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "65%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "65%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "65%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "71%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "71%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "71%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "71%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "11.53"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "10.34"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "10.34"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "10.34"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "10.34"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "10.30"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "10.30"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "10.30"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "10.30"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2017-09-28",
     "2017",
     "100%"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "100%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "100%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "100%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Watershed Enhancement Board",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "reported": [
    [
     "appr-oweb-2016-09-29",
     "2016",
     "No Data"
    ],
    [
     "appr-oweb-2018-09-27",
     "2018",
     "100%"
    ],
    [
     "appr-oweb-2019-09-19-final",
     "2019",
     "100%"
    ],
    [
     "appr-oweb-2020",
     "2020",
     "100%"
    ],
    [
     "appr-oweb-2021-09-20",
     "2021",
     "100%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "92.10%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "92.10%"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "92.10%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "92.10%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "92.10%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "91.40%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "91.40%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "91.40%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "91.40%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "91.40%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "95.40%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "95.40%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "95.40%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "95.40%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "90.60%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "90.60%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "90.60%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "80.40%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "80.40%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "80.70%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "70%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "70%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "66.70%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "66.70%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "70%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "70%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "76.70%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "76.70%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "63.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "63.30%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "73.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "73.30%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "42.30%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "44.40%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "48.10%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "50%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "44.40%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "50%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "88.30%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "88.30%"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "88.30%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "88.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "88.30%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "89.30%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "89.30%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "89.30%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "89.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "89.30%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "90%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "90%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "90%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "90%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "90.70%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "90.70%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "90.70%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "2"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "2"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "2"
    ],
    [
     "appr-oya-2020",
     "2020",
     "2"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "2"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "0"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "0"
    ],
    [
     "appr-oya-2020",
     "2020",
     "0"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "0"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "0"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "3"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "3"
    ],
    [
     "appr-oya-2020",
     "2020",
     "3"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "3"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "4"
    ],
    [
     "appr-oya-2020",
     "2020",
     "4"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "4"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "89.90%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "89.90%"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "89.90%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "89.90%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "89.90%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "87.10%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "87.10%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "87.10%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "87.10%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "87.10%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "88%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "88%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "88%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "88%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "83.20%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "83.20%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "83.20%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "No Data"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "29.60%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "29.60%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "29.60%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "30.40%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "30.40%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "30.40%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "No Data"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "25.20%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "25.20%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "25.20%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "23.30%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "23.30%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "23.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "35.90%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "35.90%"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "35.90%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "35.90%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "35.90%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "66.50%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "66.50%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "66.50%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "66.50%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "66.50%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "41.90%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "41.90%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "41.90%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "41.90%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "34.30%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "34.30%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "34.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "336"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "336"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "336"
    ],
    [
     "appr-oya-2020",
     "2020",
     "336"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "336"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "382"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "382"
    ],
    [
     "appr-oya-2020",
     "2020",
     "382"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "382"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "382"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "324"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "324"
    ],
    [
     "appr-oya-2020",
     "2020",
     "324"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "324"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "238"
    ],
    [
     "appr-oya-2020",
     "2020",
     "238"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "238"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "70.80%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "70.80%"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "70.80%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "70.80%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "70.80%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "2019-oya-appr-final",
     "2019",
     "75.30%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "75.30%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "75.30%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "75.30%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "75.30%"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "reported": [
    [
     "2019-oya-appr-final",
     "2019",
     "71.50%"
    ],
    [
     "2021-oya-appr-final",
     "2021",
     "71.50%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "71.50%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "71.50%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "reported": [
    [
     "2021-oya-appr-final",
     "2021",
     "72.50%"
    ],
    [
     "appr-oya-2020",
     "2020",
     "72.50%"
    ],
    [
     "appr-oya-2022-10-3",
     "2022",
     "72.50%"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "No Data"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "2"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "2"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "0"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "0"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "4"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "0"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "15"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "15"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "4"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "4"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "8"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "10"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "30"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "30"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "appr-oya-2017-10-13",
     "2017",
     "0"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "0"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "26"
    ]
   ]
  },
  {
   "agency": "Youth Authority, Oregon",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "reported": [
    [
     "2016oyaapprreportwithproposedchanges-final",
     "2016",
     "No Data"
    ],
    [
     "apprproposed-oya-2019-03-20",
     "2018",
     "0"
    ]
   ]
  }
 ],
 "intra_document_conflicts": [],
 "unparsed": [
  "appr-boli-2023-11-06 KPM #2/Timely completion of investigations: 0 actual(s) vs 5 year(s)",
  "appr-boli-2023-11-06 KPM #2/a. Completion of investigations within 180 days: 0 actual(s) vs 5 year(s)",
  "appr-boli-2023-11-06 KPM #2/b. Completion of investigations within 240 days: 0 actual(s) vs 5 year(s)",
  "appr-boli-2023-11-06 KPM #2/c. Completion of investigations within 1 year: 0 actual(s) vs 5 year(s)",
  "appr-bspa-2025-12-16 KPM #2: 0 actual(s) vs 5 year(s)",
  "appr-bspa-2025-12-16 KPM #3/SLPA school & educational service district audit.: 0 actual(s) vs 5 year(s)",
  "appr-cjfd-2023-09-27 KPM #6: 0 actual(s) vs 5 year(s)",
  "appr-da-2023-09-29 KPM #4/Implicit Bias Training: 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #9/Percentage of state agency SPOTS card spend: 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #9/a. Percentage of Small Procurement[1] contract spend: 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #9/b. Percentage of Intermediate Procurement[2] contract spend: 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #12/Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e): 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #12/unlabelled run 2: 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #12/Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e): 0 actual(s) vs 5 year(s)",
  "appr-das-2021 KPM #12/Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT): 0 actual(s) vs 5 year(s)",
  "appr-das-2025 KPM block 2: no Report Year run",
  "appr-das-2025 KPM block 3: no Report Year run",
  "appr-delc-2023-10-02 KPM #5/e. Early Learning Workforce Retention (by race and ethnicity): 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #6/Timely Central Background Registry (CBR) Approvals: 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #7/g. Customer Service Overall: 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #7/g. Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #7/g. Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #7/g. Expertise: 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #7/g. Availability of Information: 0 actual(s) vs 5 year(s)",
  "appr-delc-2023-10-02 KPM #7/g. Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-delc-2024-09-30 KPM #5/e. Early Learning Workforce Retention (by race and ethnicity): 0 actual(s) vs 5 year(s)",
  "appr-delc-2025-10-01 KPM #5/Early Learning Workforce Retention (by race and ethnicity): 0 actual(s) vs 5 year(s)",
  "appr-dhs-2021 KPM #16/SELF-EFFICACY/HOPE: 3 actual(s) vs 5 year(s)",
  "appr-dhs-2021 KPM #21/Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2022 KPM #21/Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2022 KPM #21/Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2022 KPM #21/Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2022 KPM #21/Expertise: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2022 KPM #21/Availability of Information: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2023-10-02 KPM #10/INTELLECTUAL/DEVELOPMENTAL DISABILITY DISPROPORTIONALITY (ODDS): 0 actual(s) vs 5 year(s)",
  "appr-dhs-2023-10-02 KPM #21/Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2023-10-02 KPM #21/Availability of Information: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #1/TIMELY ELIGIBILITY DETERMINATIONS FOR APD LONG TERM SERVICES AND SUPPORTS - ALL: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #10/INTELLECTUAL/DEVELOPMENTAL DISABILITY DISPROPORTIONALITY (ODDS): 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #21/Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #21/Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #21/Expertise: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #21/Availability of Information: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #23/c. LTSS: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #24/c. LTSS: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #26/a. SNAP: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #26/b. Medical: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #26/c. LTSS: 0 actual(s) vs 5 year(s)",
  "appr-dhs-2025-10-03 KPM #26/d. ERDC: 0 actual(s) vs 5 year(s)",
  "appr-doc-2023-10-02 KPM #14/Criminal Assaults: 0 actual(s) vs 5 year(s)",
  "appr-doc-2023-10-02 KPM #15/Use of Force: 0 actual(s) vs 5 year(s)",
  "appr-doc-2023-10-02 KPM #16/Adult in Custody (AIC) and Adult on Supervision (AOS) case plans: 0 actual(s) vs 5 year(s)",
  "appr-doc-2024-09-30 KPM #2/High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program: 0 actual(s) vs 5 year(s)",
  "appr-doc-2024-09-30 KPM #14/Criminal Assaults: 0 actual(s) vs 5 year(s)",
  "appr-doc-2024-09-30 KPM #16/Adult in Custody (AIC) and Adult on Supervision (AOS) case plans: 0 actual(s) vs 5 year(s)",
  "appr-doc-2025-10-01 KPM #14/Criminal Assaults: 0 actual(s) vs 5 year(s)",
  "appr-doc-2025-10-01 KPM #16/Adult in Custody (AIC) and Adult on Supervision (AOS) case plans: 0 actual(s) vs 5 year(s)",
  "appr-dogami-09-26-2017 KPM #5: 0 actual(s) vs 5 year(s)",
  "appr-dogami-2023-9-29 KPM #4/ACTIVE MINE SITE INSPECTIONS: 0 actual(s) vs 5 year(s)",
  "appr-doj-2023-09-29 KPM #10/Percentage of criminal cases that are charged by DOJ that are favorably resolved.: 0 actual(s) vs 5 year(s)",
  "appr-dsfm-2023-10-03 KPM #3/b. Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-dsfm-2023-10-03 KPM #3/c. Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-dsfm-2023-10-03 KPM #3/d. Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-dsfm-2023-10-03 KPM #3/e. Expertise: 0 actual(s) vs 5 year(s)",
  "appr-dsfm-2023-10-03 KPM #3/f. Availability of Information: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Asian American/Asian: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Black/African American: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Latino/a/x/Hispanic: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Native American/Alaska Native: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Native Hawaiian/Pacific Islander: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Multi-racial: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/unlabelled run 8: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/White: 0 actual(s) vs 5 year(s)",
  "appr-hecc-2023-10-01 KPM #17/Did not report: 0 actual(s) vs 5 year(s)",
  "appr-lpro-2023-10-02 KPM #2/Quality of Staffing Task Forces (interim): 0 actual(s) vs 5 year(s)",
  "appr-lpro-2023-10-02 KPM #2/Quality of Language Access Services: 0 actual(s) vs 5 year(s)",
  "appr-lpro-2023-10-02 KPM #2/1. Quality of Legislative Publications: 0 actual(s) vs 5 year(s)",
  "appr-lpro-2023-10-02 KPM #2/Quality of Staffing Policy Committees: 0 actual(s) vs 5 year(s)",
  "appr-lpro-2023-10-02 KPM #2/3. Quality of Policy Research: 0 actual(s) vs 5 year(s)",
  "appr-ltco-2017-09-18 KPM block 1: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 2: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 3: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 4: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 5: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 6: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 7: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 8: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 9: no Report Year run",
  "appr-ltco-2017-09-18 KPM block 10: no Report Year run",
  "appr-ltco-2025-09-29 KPM #6/Oregon Public Guardian Program Hospitalizations: 0 actual(s) vs 5 year(s)",
  "appr-ltco-2025-09-29 KPM #7/Oregon Public Guardian Program ER visits: 0 actual(s) vs 5 year(s)",
  "appr-ltco-2025-09-29 KPM #8/Oregon Public Guardian Program Criminal charges: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Overall effectiveness: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Expertise: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Availability of information: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/Relevance: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2021-09-30 KPM #2/unlabelled run 8: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Overall effectiveness: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Expertise: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Availability of information: 0 actual(s) vs 5 year(s)",
  "appr-oaco-2022-09-30 KPM #2/Relevance: 0 actual(s) vs 5 year(s)",
  "appr-obop-2021-10-01 KPM #3/Percent of pharmacies inspected every 2 years.: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #1/Protecting the Health & Safety of Children in Child Care: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #2/Access to Early Care and Education: Infants & Toddlers: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #3/Access to Early Care and Education: Preschool Age: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #4/Early Learning Workforce Retention (all): 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/a. American Indian/Alaskan Native: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/b. Asian: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/c. Black/African American: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/d. Hispanic/Latino/Spanish: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/e. Native Hawaiian/Pacific Islander: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/f. White: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/g. Multiracial: 0 actual(s) vs 5 year(s)",
  "appr-ode-2021-09-29 KPM #5/unlabelled run 8: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #2/Access to Early Care and Education: Infants & Toddlers: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #3/Access to Early Care and Education: Preschool Age: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #4/Early Learning Workforce Retention (all): 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/a. American Indian/Alaskan Native: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/b. Asian: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/c. Black/African American: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/d. Hispanic/Latino/Spanish: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/e. Native Hawaiian/Pacific Islander: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/f. White: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/g. Multiracial: 0 actual(s) vs 5 year(s)",
  "appr-ode-2022-09-30 KPM #5/unlabelled run 8: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #1/a. Percentage of press releases are made available in the top 3 languages spoken in Oregon within 24 hours: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #1/b. Percentage of graphics provided with alternate text: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #1/public briefings delivered with captioning and ASL interpreting: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #2/Statewide Exercise Participation: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #4/Maximizing Federal Risk Reduction Investments: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #5/a. State ESF Leads at Level 2 on the EM Maturity Model: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #5/b. State ESF Leads at Level 3 on the EM Maturity Model: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #5/c. State SRF Leads at Level 2 on the EM Maturity Model: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #6/Statewide 9-1-1 Reliability and Redundancy: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #7/Reducing Future Disaster Risks: 0 actual(s) vs 5 year(s)",
  "appr-odem-2023-10-04 KPM #8/Maintaining Enhanced State Hazard Mitigation Plan Status: 0 actual(s) vs 5 year(s)",
  "appr-odem-2025-10-01 KPM #5/Maintaining Enhanced State Hazard Mitigation Plan Status: 0 actual(s) vs 5 year(s)",
  "appr-odf-2021-07-14 KPM #3/Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act: 0 actual(s) vs 5 year(s)",
  "appr-odf-2022-07-28 KPM #3/Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act: 0 actual(s) vs 5 year(s)",
  "appr-odf-2022-07-28 KPM #7/a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan: 3 actual(s) vs 5 year(s)",
  "appr-odf-2022-07-28 KPM #7/b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan: 3 actual(s) vs 5 year(s)",
  "appr-odf-2023-08-15 KPM #3/Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act: 0 actual(s) vs 5 year(s)",
  "appr-odf-2023-08-15 KPM #7/a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan: 4 actual(s) vs 5 year(s)",
  "appr-odf-2023-08-15 KPM #7/b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan: 4 actual(s) vs 5 year(s)",
  "appr-odf-2024-08-02 KPM #3/Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act: 0 actual(s) vs 5 year(s)",
  "appr-odva-2023-9-26 KPM block 2: no Report Year run",
  "appr-odva-2023-9-26 KPM #5/Report Year: 0 actual(s) vs 5 year(s)",
  "appr-odva-2023-9-26 KPM #5/unlabelled run 6: 0 actual(s) vs 5 year(s)",
  "appr-oed-2025-09-30 KPM #9/Paid Leave First Eligibility Determination Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-oha-2023-11-08 KPM #39/Comparison of OHA Workforce to Potential Labor Market: 0 actual(s) vs 5 year(s)",
  "appr-oha-2023-11-08 KPM #40/Comparison of OHA Non-Supervisory Managers to Potential Labor Market: 0 actual(s) vs 5 year(s)",
  "appr-oha-2023-11-08 KPM #41/Comparison of OHA Supervisory Managers to Potential Labor Market: 0 actual(s) vs 5 year(s)",
  "appr-oha-2023-11-08 KPM #42/Comparison of OHA Voluntary Separations to All Agency Separations: 0 actual(s) vs 5 year(s)",
  "appr-oha-2023-11-08 KPM #43/Comparison of OHA Involuntary Separations to All Agency Separations: 0 actual(s) vs 5 year(s)",
  "appr-ojd-2023-09-26 KPM #7/7. Specialty Courts: Justice System Reinvolvement: 0 actual(s) vs 5 year(s)",
  "appr-omb-2023-08-22 KPM #4/MONITOR LICENSEES WITH BOARD ORDERS AND CORRECTIVE ACTION AGREEMENTS: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #1/a. Overall: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #1/b. Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #1/c. Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #1/d. Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #1/e. Accessibility: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #1/f. Expertise: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #2/Boards & Commissions Best Practices: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #3/Tracking Requests for Assistance: 0 actual(s) vs 5 year(s)",
  "appr-opra-2025-09-29 KPM #4/Training satisfaction survey: 0 actual(s) vs 5 year(s)",
  "appr-osp-2023-09-26 KPM block 1: no Report Year run",
  "appr-osp-2023-09-26 KPM #2/Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility: 0 actual(s) vs 2 year(s)",
  "appr-osp-2023-09-26 KPM block 3: no Report Year run",
  "appr-osp-2023-09-26 KPM block 4: no Report Year run",
  "appr-osp-2023-09-26 KPM block 5: no Report Year run",
  "appr-osp-2023-09-26 KPM block 6: no Report Year run",
  "appr-osp-2023-09-26 KPM #7/Number of Drug Trafficking Organizations Dismantled / Disrupted: 0 actual(s) vs 1 year(s)",
  "appr-osp-2023-09-26 KPM block 8: no Report Year run",
  "appr-osp-2023-09-26 KPM block 9: no Report Year run",
  "appr-osp-2023-09-26 KPM block 10: no Report Year run",
  "appr-psrb-2024-08-29 KPM #1/Adults: 4 actual(s) vs 5 year(s)",
  "appr-psrb-2024-08-29 KPM #5/Percentage of Best Practices Met: 3 actual(s) vs 5 year(s)",
  "appr-sos-2025-09-23 KPM #8/Elections Investigation Requests - Percentage of investigations opened: 0 actual(s) vs 5 year(s)",
  "appr-tspc-2025-10-16 KPM #5/Customer Service Overall: 0 actual(s) vs 5 year(s)",
  "appr-tspc-2025-10-16 KPM #5/b. Timeliness: 0 actual(s) vs 5 year(s)",
  "appr-tspc-2025-10-16 KPM #5/c. Accuracy: 0 actual(s) vs 5 year(s)",
  "appr-tspc-2025-10-16 KPM #5/d. Helpfulness: 0 actual(s) vs 5 year(s)",
  "appr-tspc-2025-10-16 KPM #5/e. Expertise: 0 actual(s) vs 5 year(s)",
  "appr-tspc-2025-10-16 KPM #5/f. Availability of Information: 0 actual(s) vs 5 year(s)",
  "appr-wrd-2025-09-04 KPM #13/PROMOTE EFFICIENCY IN TEMPORARY TRANSFER APPLICATION PROCESSING -: 0 actual(s) vs 5 year(s)",
  "apprproposed-boli-2024-10-01 KPM #2/Timely completion of investigations: 0 actual(s) vs 5 year(s)",
  "apprproposed-dhs-2024-10-11 KPM #10/INTELLECTUAL/DEVELOPMENTAL DISABILITY DISPROPORTIONALITY (ODDS): 0 actual(s) vs 5 year(s)",
  "apprproposed-dhs-2024-10-11 KPM #21/Timeliness: 0 actual(s) vs 5 year(s)",
  "apprproposed-dhs-2024-10-11 KPM #21/Accuracy: 0 actual(s) vs 5 year(s)",
  "apprproposed-dhs-2024-10-11 KPM #21/Helpfulness: 0 actual(s) vs 5 year(s)",
  "apprproposed-dhs-2024-10-11 KPM #21/Expertise: 0 actual(s) vs 5 year(s)",
  "apprproposed-dhs-2024-10-11 KPM #21/Availability of Information: 0 actual(s) vs 5 year(s)",
  "apprproposed-doc-2022-09-30 KPM #2/High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program: 0 actual(s) vs 5 year(s)",
  "apprproposed-ltco-2024-09-30 KPM #4/Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.: 3 actual(s) vs 5 year(s)",
  "apprproposed-odem-2024-10-15 KPM #2/Statewide Exercise Participation: 0 actual(s) vs 5 year(s)",
  "apprproposed-odem-2024-10-15 KPM #4/Maximizing Federal Risk Reduction Investments: 0 actual(s) vs 5 year(s)",
  "apprproposed-odem-2024-10-15 KPM #7/Reducing Future Disaster Risks: 0 actual(s) vs 5 year(s)",
  "apprproposed-odem-2024-10-15 KPM #8/Maintaining Enhanced State Hazard Mitigation Plan Status: 0 actual(s) vs 5 year(s)",
  "apprproposed-oha-2024-10-30 KPM #39/Comparison of OHA Workforce to Potential Labor Market: 0 actual(s) vs 5 year(s)",
  "apprproposed-oha-2024-10-30 KPM #40/Comparison of OHA Non-Supervisory Managers to Potential Labor Market: 0 actual(s) vs 5 year(s)",
  "apprproposed-oha-2024-10-30 KPM #41/Comparison of OHA Supervisory Managers to Potential Labor Market: 0 actual(s) vs 5 year(s)",
  "apprproposed-oha-2024-10-30 KPM #42/Comparison of OHA Voluntary Separations to All Agency Separations: 0 actual(s) vs 5 year(s)",
  "apprproposed-oha-2024-10-30 KPM #43/Comparison of OHA Involuntary Separations to All Agency Separations: 0 actual(s) vs 5 year(s)",
  "apprproposed-opra-2024-10-29: no 'KPM #n' blocks",
  "dlcdappr2016-final KPM block 7: no Report Year run",
  "dsl-appr-final11-04-16 KPM #3/Annual Revenue from Real Estate Assets: 4 actual(s) vs 5 year(s)",
  "lpro-kpm-report-2021 KPM block 1: no Report Year run"
 ],
 "rows": [
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2017",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2016",
   "actual": "0",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "actual": "0",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "actual": "2,486",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2019",
   "actual": "No Data",
   "target": "2,069",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2020",
   "actual": "No Data",
   "target": "1,837",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2016",
   "actual": "144",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "actual": "6",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "actual": "191",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2019",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2020",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2016",
   "actual": "60",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "actual": "177",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2019",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2020",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2016",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2017",
   "actual": "0",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2018",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2019",
   "actual": "No Data",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2016",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "actual": "9",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2019",
   "actual": "No Data",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2017",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2018",
   "actual": "42%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2016",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "actual": "3%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2016",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2016",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "actual": "32%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2019",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2016",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "actual": "8%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2019",
   "actual": "No Data",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2016",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "actual": "50%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "actual": "49%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2019",
   "actual": "No Data",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2017",
   "actual": "84.60%",
   "target": "83.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2018",
   "actual": "85.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2019",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2020",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2017",
   "actual": "89.10%",
   "target": "89.10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2018",
   "actual": "89.10%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2019",
   "actual": "No Data",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2020",
   "actual": "No Data",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2017",
   "actual": "46.90%",
   "target": "48.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2018",
   "actual": "48.30%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2019",
   "actual": "No Data",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2020",
   "actual": "No Data",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2017",
   "actual": "5,316,351",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2018",
   "actual": "No Data",
   "target": "4,482,885",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2019",
   "actual": "No Data",
   "target": "4,427,312",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2020",
   "actual": "No Data",
   "target": "4,371,739",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2017",
   "actual": "42.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2018",
   "actual": "No Data",
   "target": "50.42%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2019",
   "actual": "No Data",
   "target": "51.21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2020",
   "actual": "No Data",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2016",
   "actual": "84.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "12-01-deq-kpm-report-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/12.01_DEQ%20KPM%20Report%20-%20Final.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "earthquake and landslide map completion percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards",
   "submeasure": "% Earthquake & landslide Hazard Map Completion \u2014_",
   "year": "2012",
   "actual": "41%",
   "target": "33%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "earthquake and landslide map completion percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards",
   "submeasure": "% Earthquake & landslide Hazard Map Completion \u2014_",
   "year": "2013",
   "actual": "61%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "earthquake and landslide map completion percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards",
   "submeasure": "% Earthquake & landslide Hazard Map Completion \u2014_",
   "year": "2014",
   "actual": "62%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "earthquake and landslide map completion percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards",
   "submeasure": "% Earthquake & landslide Hazard Map Completion \u2014_",
   "year": "2015",
   "actual": "62%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "earthquake and landslide map completion percent of communities and other stakeholders with hazard maps and risk studies for earthquake and tandslide hazards",
   "submeasure": "% Earthquake & landslide Hazard Map Completion \u2014_",
   "year": "2016",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "reclamation total number of mining acres that have been reclaimed and returned to secondary beneficial use",
   "submeasure": "Total Cumulative Acres Reclamed & Returned to Secondary Beneficial Use , \u2014",
   "year": "2012",
   "actual": "6,884",
   "target": "6,000",
   "data_collection_period": "Jul 04 - Jul 01 9,000 4 8,000 4 7,000 4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "reclamation total number of mining acres that have been reclaimed and returned to secondary beneficial use",
   "submeasure": "Total Cumulative Acres Reclamed & Returned to Secondary Beneficial Use , \u2014",
   "year": "2013",
   "actual": "7,071",
   "target": "6,000",
   "data_collection_period": "Jul 04 - Jul 01 9,000 4 8,000 4 7,000 4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "reclamation total number of mining acres that have been reclaimed and returned to secondary beneficial use",
   "submeasure": "Total Cumulative Acres Reclamed & Returned to Secondary Beneficial Use , \u2014",
   "year": "2014",
   "actual": "7,318",
   "target": "6,000",
   "data_collection_period": "Jul 04 - Jul 01 9,000 4 8,000 4 7,000 4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "reclamation total number of mining acres that have been reclaimed and returned to secondary beneficial use",
   "submeasure": "Total Cumulative Acres Reclamed & Returned to Secondary Beneficial Use , \u2014",
   "year": "2015",
   "actual": "7,856",
   "target": "6,000",
   "data_collection_period": "Jul 04 - Jul 01 9,000 4 8,000 4 7,000 4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "reclamation total number of mining acres that have been reclaimed and returned to secondary beneficial use",
   "submeasure": "Total Cumulative Acres Reclamed & Returned to Secondary Beneficial Use , \u2014",
   "year": "2016",
   "actual": "8,323.49",
   "target": "7,000",
   "data_collection_period": "Jul 04 - Jul 01 9,000 4 8,000 4 7,000 4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "% Target Areas With Detailed Geologic Maps \u2014 _ 7 - : :",
   "year": "2012",
   "actual": "55%",
   "target": "51%",
   "data_collection_period": "Jul 04 - Ju! 04 60-4 40+ 12 13 14 15",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "% Target Areas With Detailed Geologic Maps \u2014 _ 7 - : :",
   "year": "2013",
   "actual": "55%",
   "target": "51%",
   "data_collection_period": "Jul 04 - Ju! 04 60-4 40+ 12 13 14 15",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "% Target Areas With Detailed Geologic Maps \u2014 _ 7 - : :",
   "year": "2014",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": "Jul 04 - Ju! 04 60-4 40+ 12 13 14 15",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "% Target Areas With Detailed Geologic Maps \u2014 _ 7 - : :",
   "year": "2045",
   "actual": "71%",
   "target": "60%",
   "data_collection_period": "Jul 04 - Ju! 04 60-4 40+ 12 13 14 15",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "% Target Areas With Detailed Geologic Maps \u2014 _ 7 - : :",
   "year": "2016",
   "actual": "56%",
   "target": "65%",
   "data_collection_period": "Jul 04 - Ju! 04 60-4 40+ 12 13 14 15",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "regional geologic map completion percent of oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving",
   "submeasure": "% Oregon With Regional Digital Geologic Maps ~",
   "year": "2012",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 100 5 80-4 60 +",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "regional geologic map completion percent of oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving",
   "submeasure": "% Oregon With Regional Digital Geologic Maps ~",
   "year": "2013",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 100 5 80-4 60 +",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "regional geologic map completion percent of oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving",
   "submeasure": "% Oregon With Regional Digital Geologic Maps ~",
   "year": "2014",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 100 5 80-4 60 +",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "regional geologic map completion percent of oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving",
   "submeasure": "% Oregon With Regional Digital Geologic Maps ~",
   "year": "2015",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 100 5 80-4 60 +",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "regional geologic map completion percent of oregon where geologic data in the form of medium resolution maps have been completed to be used for regional problem solving",
   "submeasure": "% Oregon With Regional Digital Geologic Maps ~",
   "year": "2016",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 100 5 80-4 60 +",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "mine sites inspected annually percent of mine operators with active sites inspected annually",
   "submeasure": "% Mine Operators With Active Sites Inspected Annually ~ : - ~ \u2014\u2014 : - \u201c _",
   "year": "2012",
   "actual": "56",
   "target": "50",
   "data_collection_period": "Jul 04 - Jul 01 40-4 30+ 12 13 14",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "mine sites inspected annually percent of mine operators with active sites inspected annually",
   "submeasure": "% Mine Operators With Active Sites Inspected Annually ~ : - ~ \u2014\u2014 : - \u201c _",
   "year": "2013",
   "actual": "46",
   "target": "50",
   "data_collection_period": "Jul 04 - Jul 01 40-4 30+ 12 13 14",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "mine sites inspected annually percent of mine operators with active sites inspected annually",
   "submeasure": "% Mine Operators With Active Sites Inspected Annually ~ : - ~ \u2014\u2014 : - \u201c _",
   "year": "2014",
   "actual": "53",
   "target": "50",
   "data_collection_period": "Jul 04 - Jul 01 40-4 30+ 12 13 14",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "mine sites inspected annually percent of mine operators with active sites inspected annually",
   "submeasure": "% Mine Operators With Active Sites Inspected Annually ~ : - ~ \u2014\u2014 : - \u201c _",
   "year": "2015",
   "actual": "53",
   "target": "50",
   "data_collection_period": "Jul 04 - Jul 01 40-4 30+ 12 13 14",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "mine sites inspected annually percent of mine operators with active sites inspected annually",
   "submeasure": "% Mine Operators With Active Sites Inspected Annually ~ : - ~ \u2014\u2014 : - \u201c _",
   "year": "2016",
   "actual": "69",
   "target": "55",
   "data_collection_period": "Jul 04 - Jul 01 40-4 30+ 12 13 14",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Helpfulness - :",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Helpfulness - :",
   "year": "2013",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Helpfulness - :",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Helpfulness - :",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Helpfulness - :",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "100%",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95%",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "76%",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ation 400 100 00 100 100 ot informa actual target",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "geologic hazard preparedness of oregon communities with geologic hazard data and prevention activities in place",
   "submeasure": "% Communities with Hazard Data and Prevention Activities in Place",
   "year": "2012",
   "actual": "46%",
   "target": "39%",
   "data_collection_period": "Jul 07 - Jul 01 50-4 40-4 10-4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "geologic hazard preparedness of oregon communities with geologic hazard data and prevention activities in place",
   "submeasure": "% Communities with Hazard Data and Prevention Activities in Place",
   "year": "2013",
   "actual": "60%",
   "target": "49%",
   "data_collection_period": "Jul 07 - Jul 01 50-4 40-4 10-4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "geologic hazard preparedness of oregon communities with geologic hazard data and prevention activities in place",
   "submeasure": "% Communities with Hazard Data and Prevention Activities in Place",
   "year": "2014",
   "actual": "59%",
   "target": "49%",
   "data_collection_period": "Jul 07 - Jul 01 50-4 40-4 10-4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "geologic hazard preparedness of oregon communities with geologic hazard data and prevention activities in place",
   "submeasure": "% Communities with Hazard Data and Prevention Activities in Place",
   "year": "2015",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 07 - Jul 01 50-4 40-4 10-4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "2016-dogami-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "geologic hazard preparedness of oregon communities with geologic hazard data and prevention activities in place",
   "submeasure": "% Communities with Hazard Data and Prevention Activities in Place",
   "year": "2016",
   "actual": "60%",
   "target": "60%",
   "data_collection_period": "Jul 07 - Jul 01 50-4 40-4 10-4",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016%20DOGAMI%20KPM%20Report.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2014",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2015",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2014",
   "actual": "399",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2015",
   "actual": "327",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2016",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "actual": "No Data",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "actual": "No Data",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2014",
   "actual": "31",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2015",
   "actual": "19",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2016",
   "actual": "20",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "actual": "No Data",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2018",
   "actual": "No Data",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2014",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2015",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "No Data",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2014",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2015",
   "actual": "3",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2016",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2017",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2018",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2014",
   "actual": "12",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2015",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2016",
   "actual": "9",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2018",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2014",
   "actual": "9",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2015",
   "actual": "12",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "17",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2014",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2015",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2016",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2014",
   "actual": "87.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2015",
   "actual": "79.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2016",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2014",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2015",
   "actual": "88.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2016",
   "actual": "87.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2014",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2015",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2014",
   "actual": "72.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2015",
   "actual": "71.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2016",
   "actual": "75.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2014",
   "actual": "47.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2015",
   "actual": "45.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2016",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 12 Months",
   "year": "2014",
   "actual": "9.40%",
   "target": "8%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 12 Months",
   "year": "2015",
   "actual": "12%",
   "target": "8%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 12 Months",
   "year": "2016",
   "actual": "12%",
   "target": "8%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 12 Months",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 12 Months",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 24 Months",
   "year": "2014",
   "actual": "23.80%",
   "target": "16.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 24 Months",
   "year": "2015",
   "actual": "No Data",
   "target": "16.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 24 Months",
   "year": "2016",
   "actual": "23.80%",
   "target": "16.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 24 Months",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 24 Months",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 36 Months",
   "year": "2014",
   "actual": "No Data",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 36 Months",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 36 Months",
   "year": "2016",
   "actual": "29.80%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 36 Months",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "At 36 Months",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 12 Months",
   "year": "2014",
   "actual": "7.20%",
   "target": "9.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 12 Months",
   "year": "2015",
   "actual": "5.80%",
   "target": "9.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 12 Months",
   "year": "2016",
   "actual": "5.80%",
   "target": "9.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 12 Months",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 12 Months",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 24 Months",
   "year": "2014",
   "actual": "14.40%",
   "target": "13.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 24 Months",
   "year": "2015",
   "actual": "No Data",
   "target": "13.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 24 Months",
   "year": "2016",
   "actual": "14.40%",
   "target": "13.40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 24 Months",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 24 Months",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 36 Months",
   "year": "2014",
   "actual": "No Data",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 36 Months",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 36 Months",
   "year": "2016",
   "actual": "17.70%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 36 Months",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "At 36 Months",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "57.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "65.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "62.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "75.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "80.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "80.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "69.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "69.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "71.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2016oyaapprreportwithproposedchanges-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2016OYAAPPRReportwithproposedchanges-Final.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2014",
   "actual": "1.45%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2015",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2016",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2017",
   "actual": "0.91%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2018",
   "actual": "0.91%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2014",
   "actual": "$53.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2015",
   "actual": "$61.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2016",
   "actual": "$62.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2017",
   "actual": "$72.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2018",
   "actual": "$76.90",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2014",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2015",
   "actual": "51%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2016",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2018",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2014",
   "actual": "$158.00",
   "target": "$256.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2015",
   "actual": "$193.00",
   "target": "$272.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2016",
   "actual": "$205.00",
   "target": "$286.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2017",
   "actual": "$214.00",
   "target": "$297.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2018",
   "actual": "$223.00",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2014",
   "actual": "$14,776.00",
   "target": "$14,264.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2015",
   "actual": "$15,225.00",
   "target": "$14,281.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2016",
   "actual": "$15,229.00",
   "target": "$14,766.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2017",
   "actual": "No Data",
   "target": "$15,268.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2018",
   "actual": "No Data",
   "target": "$15,787.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2014",
   "actual": "8,828",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2015",
   "actual": "11,051",
   "target": "9,455",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2016",
   "actual": "11,842",
   "target": "9,928",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2017",
   "actual": "11,121",
   "target": "10,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2018",
   "actual": "11,997",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "2018-09-21-appr-odva",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018-09-21_APPR_ODVA.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2014",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2015",
   "actual": "77%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2014",
   "actual": "79%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2015",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2016",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2017",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2018",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2014",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2015",
   "actual": "22%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2016",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2017",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2018",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2014",
   "actual": "129%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2016",
   "actual": "139%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2017",
   "actual": "117%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2018",
   "actual": "126%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2018",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2014",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2015",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2016",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2017",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2018",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2015",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2016",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2017",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "82%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "75%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "75%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "66%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "78%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2018-appr-omd",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2018_APPR_OMD.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2015",
   "actual": "2,214",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2016",
   "actual": "1,482",
   "target": "1,800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2017",
   "actual": "1,555",
   "target": "2,100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2018",
   "actual": "1,074",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2019",
   "actual": "916",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2015",
   "actual": "6,677",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2016",
   "actual": "6,016",
   "target": "6,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2017",
   "actual": "5,392",
   "target": "5,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2018",
   "actual": "5,374",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2019",
   "actual": "3,215",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2015",
   "actual": "$29,500,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2016",
   "actual": "$25,800,000.00",
   "target": "$21,200,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2017",
   "actual": "$20,800,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2018",
   "actual": "$18,300,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2019",
   "actual": "$9,700,000.00",
   "target": "$23,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2015",
   "actual": "$115,900,000.00",
   "target": "$18,475,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2016",
   "actual": "$47,125,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2017",
   "actual": "$108,350,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2018",
   "actual": "$95,771,169.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2019",
   "actual": "$196,161,822.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2016",
   "actual": "$76,035,795.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2017",
   "actual": "$83,382,162.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2018",
   "actual": "$76,135,147.00",
   "target": "$76,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2019",
   "actual": "$62,305,737.00",
   "target": "$76,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2016",
   "actual": "325",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2017",
   "actual": "863",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2018",
   "actual": "200",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2019",
   "actual": "613",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2015",
   "actual": "6",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2015",
   "actual": "33",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2016",
   "actual": "41",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2017",
   "actual": "50",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2018",
   "actual": "41",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2019",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2015",
   "actual": "21",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2016",
   "actual": "41",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2017",
   "actual": "43",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2018",
   "actual": "45",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2019",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2015",
   "actual": "16",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2017",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2018",
   "actual": "18",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2019",
   "actual": "6",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89%",
   "target": "89%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "2019-appr-obdd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OBDD_2019-10-01.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2015",
   "actual": "77%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2015",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2016",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2017",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2018",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2019",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2015",
   "actual": "22%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2016",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2017",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2018",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2019",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2016",
   "actual": "139%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2017",
   "actual": "117%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2018",
   "actual": "126%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2019",
   "actual": "133%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2018",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2015",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2017",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2015",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2016",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2017",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2015",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2015",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2018",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2015",
   "actual": "66%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2018",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2019",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2017",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2019",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Military Department",
   "agency_doc": "2019-appr-omd",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_OMD.PDF"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2015",
   "actual": "26%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2016",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2017",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2018",
   "actual": "26%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2019",
   "actual": "40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2016",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2017",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2015",
   "actual": "13.70%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2016",
   "actual": "16.70%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2017",
   "actual": "18%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2018",
   "actual": "20%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "actual": "19%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2015",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2016",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2017",
   "actual": "9%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2018",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2015",
   "actual": "2.47",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2016",
   "actual": "2.69",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2017",
   "actual": "3.50",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2018",
   "actual": "3.70",
   "target": "2.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "actual": "4.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2015",
   "actual": "908",
   "target": "1,050",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2016",
   "actual": "995",
   "target": "1,125",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2017",
   "actual": "1,037",
   "target": "1,200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2018",
   "actual": "1,059",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "actual": "1,082",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2015",
   "actual": "13%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2016",
   "actual": "16%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2017",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2018",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2015",
   "actual": "28%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2016",
   "actual": "34%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2017",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2018",
   "actual": "22%",
   "target": "37%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2015",
   "actual": "74%",
   "target": "74%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2016",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2017",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2018",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "59%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "2019-appr-wrd-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019_APPR_WRD_2019-09-24.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2015",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2015",
   "actual": "327",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2016",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "actual": "382",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "actual": "324",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2015",
   "actual": "19",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2016",
   "actual": "20",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2017",
   "actual": "30",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "26",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2015",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2016",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2015",
   "actual": "3",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2016",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2017",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2018",
   "actual": "4",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2019",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2015",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2016",
   "actual": "9",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2017",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "5",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2015",
   "actual": "12",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2016",
   "actual": "17",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "10",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2015",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2016",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2019",
   "actual": "83.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2019",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2015",
   "actual": "88.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2016",
   "actual": "87.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "actual": "88.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2015",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "actual": "95.40%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2015",
   "actual": "71.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2016",
   "actual": "75.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "actual": "70.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "actual": "75.30%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "actual": "71.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2015",
   "actual": "45.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2016",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "actual": "35.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "actual": "66.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "actual": "41.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2015",
   "actual": "30.90%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "29.80%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "31.70%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "32.10%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2015",
   "actual": "21.10%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2016",
   "actual": "17.70%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2017",
   "actual": "23.40%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2018",
   "actual": "20.50%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2019-oya-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "actual": "No Data",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "0.44%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0.22%",
   "target": "0.75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "0.45%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "0.47%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2019",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2015",
   "actual": "98.56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2016",
   "actual": "98.33%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "98.44%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "98.23%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2016",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2017",
   "actual": "92.86%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "60%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2015",
   "actual": "99.29%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2016",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2015",
   "actual": "98.08%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2016",
   "actual": "97.92%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2017",
   "actual": "96.05%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "94.74%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88.99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82.61%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "84.16%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94.29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "69.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98.06%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98.59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.27%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.09%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.19%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91.18%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83.49%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2018",
   "actual": "97.33%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "2019-psrb-appr-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2019%20PSRB%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2021",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "actual": "382",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "actual": "324",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "actual": "238",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2021",
   "actual": "170",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2017",
   "actual": "30",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "26",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2017",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2018",
   "actual": "4",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2019",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2020",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2021",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2017",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "5",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "2",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "10",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "5",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2021",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2019",
   "actual": "83.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2020",
   "actual": "81.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2021",
   "actual": "79.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2019",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2020",
   "actual": "69.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2021",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "actual": "88.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "actual": "90.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "actual": "95.40%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "actual": "90.60%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2021",
   "actual": "90.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "actual": "70.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "actual": "75.30%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "actual": "71.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "actual": "72.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2021",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "actual": "35.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "actual": "66.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "actual": "41.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "actual": "34.30%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2021",
   "actual": "57.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "31.70%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "32.10%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "29.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "30.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "22.80%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2017",
   "actual": "23.40%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2018",
   "actual": "20.50%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "actual": "25.20%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "actual": "23.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "2021-oya-appr-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2021",
   "actual": "17.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/2021%20OYA%20APPR%20Final.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92.31%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82.35%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "76.74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "74.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "annual-performance-progress-report-2019-lcis",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20-%202019%20%28LCIS%29.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2015",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2014",
   "actual": "5.65%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2015",
   "actual": "5.06%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2016",
   "actual": "5.15%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2017",
   "actual": "3.30%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2018",
   "actual": "2.04%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2014",
   "actual": "4.03",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2015",
   "actual": "4.13",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2016",
   "actual": "10.17",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2017",
   "actual": "10.91",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2018",
   "actual": "4.42",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2014",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2015",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2016",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2017",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2014",
   "actual": "0.84",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2015",
   "actual": "0.31",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2016",
   "actual": "0.12",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2017",
   "actual": "0.16",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "annual-performance-progress-report-fy18-agy847",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2018",
   "actual": "0.09",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Annual%20Performance%20Progress%20Report%20FY18%20-%20Agy847.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "15.80%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "16.20%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "15%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2019",
   "actual": "94.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2020",
   "actual": "94.25%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2021",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2018",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2019",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2020",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2021",
   "actual": "81%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2019",
   "actual": "3.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2020",
   "actual": "4.07%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2021",
   "actual": "5.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2019",
   "actual": "99.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2020",
   "actual": "99.83%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2021",
   "actual": "83.70%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2018",
   "actual": "23%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2019",
   "actual": "89%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2020",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2021",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "97.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "96.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-2021-boppps",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_2021_BOPPPS.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "24%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "46%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2023",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "1",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "2",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2023",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2023-10-02.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "36%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "44%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2024",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "24%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "46%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2023",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2024",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "1",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "2",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2023",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2024",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2024-09-26.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "55%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "36%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "51%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "48%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "44%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2024",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2025",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "24%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "46%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2023",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2024",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2025",
   "actual": "51%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "2",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2023",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2024",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Board of Licensed Professional Counselors and Therapists",
   "agency_doc": "appr-blpct-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2025",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLPCT_2025-09-30.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2013",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2014",
   "actual": "23%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2015",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2016",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2017",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2013",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2014",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2015",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "83%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "71%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "68%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2017-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2014",
   "actual": "23%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2015",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2016",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2017",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2018",
   "actual": "19%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2014",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2015",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "83%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "71%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "68%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2018-09-28.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2015",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2016",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2017",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2018",
   "actual": "19%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2019",
   "actual": "10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2015",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "83%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of",
   "agency_doc": "appr-blsw-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2019-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2016",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2017",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2018",
   "actual": "19%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2019",
   "actual": "10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2020",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2020-10-02.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2017",
   "actual": "8%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2018",
   "actual": "19%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2019",
   "actual": "10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2020",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2021",
   "actual": "18.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2021-10-11",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2021-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2018",
   "actual": "19%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2019",
   "actual": "10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2020",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2021",
   "actual": "18.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2022",
   "actual": "4%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Social Workers, Board of Licensed",
   "agency_doc": "appr-blsw-2022-10-11",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2022-10-11.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2019",
   "actual": "10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2020",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2021",
   "actual": "18.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2022",
   "actual": "4%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2023",
   "actual": "15%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-01-18",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-01-18.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2020",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2021",
   "actual": "18.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2022",
   "actual": "4%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2023",
   "actual": "15%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2024",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2024-11-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2024",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2024-11-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2021",
   "actual": "18.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2022",
   "actual": "4%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2023",
   "actual": "15%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2024",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely complaint resolution percent of complaints upon which the board makes a decision within six months of when the complaint is received in the board office",
   "submeasure": "Percent of Complaints Resolved within six months of Receipt",
   "year": "2025",
   "actual": "3%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "ce audits percent of license renewal continuing education audits that meet the requirement for accredited coursework",
   "submeasure": null,
   "year": "2025",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulne",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "73%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2024",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Board of Licensed Social Workers",
   "agency_doc": "appr-blsw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BLSW_2025-10-01.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2012",
   "actual": "31",
   "target": "42",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2013",
   "actual": "31",
   "target": "35",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2014",
   "actual": "28",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2015",
   "actual": "31",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2016",
   "actual": "20.30",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2012",
   "actual": "155",
   "target": "180",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2013",
   "actual": "236",
   "target": "170",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2014",
   "actual": "350",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2015",
   "actual": "367",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2016",
   "actual": "440.40",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2012",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2013",
   "actual": "32%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2014",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2015",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2016",
   "actual": "37%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2012",
   "actual": "73",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2016-10-07.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2013",
   "actual": "31",
   "target": "35",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2014",
   "actual": "28",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2015",
   "actual": "31",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2016",
   "actual": "20.30",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2017",
   "actual": "24",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2013",
   "actual": "236",
   "target": "170",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2014",
   "actual": "350",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2015",
   "actual": "367",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2016",
   "actual": "440.40",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2017",
   "actual": "590",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2013",
   "actual": "32%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2014",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2015",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2016",
   "actual": "37%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2017",
   "actual": "24%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2017-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2014",
   "actual": "28",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2015",
   "actual": "31",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2016",
   "actual": "20.30",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2017",
   "actual": "24",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2018",
   "actual": "21.60",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2014",
   "actual": "350",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2015",
   "actual": "367",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2016",
   "actual": "440.40",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2017",
   "actual": "590",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2018",
   "actual": "363",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2014",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2015",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2016",
   "actual": "37%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2017",
   "actual": "24%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the complaint",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2018",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2018-10-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2018-10-04.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2015",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2016",
   "actual": "37%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2017",
   "actual": "24%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2018",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2019",
   "actual": "6%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2015",
   "actual": "367",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2016",
   "actual": "440.40",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2017",
   "actual": "590",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2018",
   "actual": "363",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2019",
   "actual": "270",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2015",
   "actual": "31",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2016",
   "actual": "20.30",
   "target": "30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2017",
   "actual": "24",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2018",
   "actual": "21.60",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2019",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2019-09-29",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2019-09-29.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2018",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2019",
   "actual": "6%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2020",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2021",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints wherein letters advising the parties of whether or not an investigation will be initiated are mailed within five business days of the receipt of the ",
   "submeasure": "Percentage of cases wherein parties are notified within 5 days of receipt of complaint",
   "year": "2022",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2018",
   "actual": "363",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2019",
   "actual": "270",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2020",
   "actual": "311",
   "target": "155",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2021",
   "actual": "No Data",
   "target": "240",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigation average number of calendar days from date of letter advising parties that an investigation has begun to completion of investigative report",
   "submeasure": "Number of days taken to complete investigative report",
   "year": "2022",
   "actual": "No Data",
   "target": "240",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2018",
   "actual": "21.60",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2019",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2020",
   "actual": "217",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2021",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely case resolution average number of calendar days from date of complaints committee recommendation to date of preliminary board determination",
   "submeasure": "Number of days from Complaints Committee recommendation to determination by Board",
   "year": "2022",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20BOA_2020-09-24.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2021",
   "actual": "0%",
   "target": "14%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2021",
   "actual": "0",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2021",
   "actual": "0",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2021-09-27.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customerservice timeliness accuracy helpfulness expertise and availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry orinvestigation will be initiated and a letter advising the parties are mailed within",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2021",
   "actual": "0%",
   "target": "14%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry orinvestigation will be initiated and a letter advising the parties are mailed within",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2022",
   "actual": "25%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened tocompletion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2021",
   "actual": "0",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened tocompletion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2022",
   "actual": "133",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completionof investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2021",
   "actual": "0",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completionof investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2022",
   "actual": "204",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Accountancy, Board of",
   "agency_doc": "appr-boa-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "73",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2022-10-21.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2021",
   "actual": "0%",
   "target": "14%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2022",
   "actual": "25%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2023",
   "actual": "38%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2021",
   "actual": "0",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2022",
   "actual": "133",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2023",
   "actual": "209",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2021",
   "actual": "0",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2022",
   "actual": "204",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2023",
   "actual": "123",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "73",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2023-09-30.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2021",
   "actual": "0%",
   "target": "14%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2022",
   "actual": "25%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2023",
   "actual": "38%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2024",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2021",
   "actual": "0",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2022",
   "actual": "133",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2023",
   "actual": "209",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2024",
   "actual": "136",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2021",
   "actual": "0",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2022",
   "actual": "204",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2023",
   "actual": "123",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2024",
   "actual": "160",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "73",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2024-10-15.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of customers rating satisfaction with agency services as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of informat",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2021",
   "actual": "0%",
   "target": "14%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2022",
   "actual": "25%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2023",
   "actual": "38%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2024",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely complaint response percentage of complaints filed wherein letters advising the parties of either an inquiry or investigation will be initiated and a letter advising the parties are mailed withi",
   "submeasure": "TIMELY COMPLAINT RESPONSE",
   "year": "2025",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2021",
   "actual": "0",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2022",
   "actual": "133",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2023",
   "actual": "209",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2024",
   "actual": "136",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely review of new complaints number of days from the date of letter advising parties that an inquiry has been opened to completion of an inquiry report and approval from director",
   "submeasure": "TIMELY REVIEW OF NEW COMPLAINTS",
   "year": "2025",
   "actual": "114",
   "target": "120",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2021",
   "actual": "0",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2022",
   "actual": "204",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2023",
   "actual": "123",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2024",
   "actual": "160",
   "target": "240",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely investigation number of days from the date of letter advising parties that an investigation has been opened to completion of investigation report and approval from director",
   "submeasure": "TIMELY INVESTIGATION",
   "year": "2025",
   "actual": "207",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Board of Accountancy",
   "agency_doc": "appr-boa-2025-10-06",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOA_2025-10-06.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "94",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure upward trend positive resul",
   "submeasure": "interview and investigation",
   "year": "2013",
   "actual": "71.50%",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure upward trend positive resul",
   "submeasure": "interview and investigation",
   "year": "2014",
   "actual": "72.50%",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure upward trend positive resul",
   "submeasure": "interview and investigation",
   "year": "2015",
   "actual": "86%",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure upward trend positive resul",
   "submeasure": "interview and investigation",
   "year": "2016",
   "actual": "85%",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure upward trend positive resul",
   "submeasure": "interview and investigation",
   "year": "2017",
   "actual": "86.75%",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure upward trend positive result",
   "submeasure": "measure.",
   "year": "2013",
   "actual": "85.17%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure upward trend positive result",
   "submeasure": "measure.",
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure upward trend positive result",
   "submeasure": "measure.",
   "year": "2015",
   "actual": "84.36%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure upward trend positive result",
   "submeasure": "measure.",
   "year": "2016",
   "actual": "83.20%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure upward trend positive result",
   "submeasure": "measure.",
   "year": "2017",
   "actual": "82.16%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days upward trend positive result",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2013",
   "actual": "86.80",
   "target": "75",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days upward trend positive result",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2014",
   "actual": "86.70",
   "target": "75",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days upward trend positive result",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2015",
   "actual": "89.70",
   "target": "75",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days upward trend positive result",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2016",
   "actual": "87",
   "target": "80",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days upward trend positive result",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2017",
   "actual": "96.40",
   "target": "80",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2013",
   "actual": "53.50",
   "target": "64",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2014",
   "actual": "57.50",
   "target": "64",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2015",
   "actual": "47.20",
   "target": "64",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2016",
   "actual": "54",
   "target": "65",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2017",
   "actual": "66.40",
   "target": "65",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates upward trend positive result",
   "submeasure": "Certificates",
   "year": "2013",
   "actual": "1,189",
   "target": "1,280",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates upward trend positive result",
   "submeasure": "Certificates",
   "year": "2014",
   "actual": "860",
   "target": "1,280",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates upward trend positive result",
   "submeasure": "Certificates",
   "year": "2015",
   "actual": "805",
   "target": "1,280",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates upward trend positive result",
   "submeasure": "Certificates",
   "year": "2016",
   "actual": "973",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates upward trend positive result",
   "submeasure": "Certificates",
   "year": "2017",
   "actual": "1,250",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices upward trend positive result",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2013",
   "actual": "2,141",
   "target": "2,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices upward trend positive result",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2014",
   "actual": "2,851",
   "target": "2,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices upward trend positive result",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2015",
   "actual": "2,507",
   "target": "2,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices upward trend positive result",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2016",
   "actual": "2,997",
   "target": "2,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices upward trend positive result",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2017",
   "actual": "3,786",
   "target": "2,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities upward trend positive result",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2013",
   "actual": "16.30%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities upward trend positive result",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2014",
   "actual": "16.01%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities upward trend positive result",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2015",
   "actual": "19.94%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities upward trend positive result",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2016",
   "actual": "20.72%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities upward trend positive result",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2017",
   "actual": "18.41%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu upward trend positive result",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu upward trend positive result",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu upward trend positive result",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2015",
   "actual": "85",
   "target": "75",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu upward trend positive result",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2016",
   "actual": "98",
   "target": "75",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu upward trend positive result",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2017",
   "actual": "97",
   "target": "75",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day upward trend positive result",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day upward trend positive result",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day upward trend positive result",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day upward trend positive result",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day upward trend positive result",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2013",
   "actual": "100",
   "target": "92",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2014",
   "actual": "100",
   "target": "92",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2015",
   "actual": "100",
   "target": "92",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2016",
   "actual": "97.10",
   "target": "92",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws upward trend positive result",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2017",
   "actual": "97.40",
   "target": "92",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI-2017.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2014",
   "actual": "72.50%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2015",
   "actual": "86%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2016",
   "actual": "85%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2017",
   "actual": "86.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2018",
   "actual": "84.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2015",
   "actual": "84.36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2016",
   "actual": "83.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2017",
   "actual": "82.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2014",
   "actual": "86.70",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2015",
   "actual": "89.70",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2016",
   "actual": "87",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2017",
   "actual": "96.40",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2018",
   "actual": "99",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2014",
   "actual": "57.50",
   "target": "64",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2015",
   "actual": "47.20",
   "target": "64",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2016",
   "actual": "54",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2017",
   "actual": "66.40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2018",
   "actual": "45",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2014",
   "actual": "860",
   "target": "1,280",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2015",
   "actual": "805",
   "target": "1,280",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2016",
   "actual": "973",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2017",
   "actual": "1,250",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2018",
   "actual": "1,429",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2014",
   "actual": "2,851",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2015",
   "actual": "2,507",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2016",
   "actual": "2,997",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2017",
   "actual": "3,786",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2018",
   "actual": "4,079",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2014",
   "actual": "16.01%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2015",
   "actual": "19.94%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2016",
   "actual": "20.72%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2017",
   "actual": "18.41%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2018",
   "actual": "19.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2015",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2016",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2017",
   "actual": "97",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2018",
   "actual": "100",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2014",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2015",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2016",
   "actual": "97.10",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2017",
   "actual": "97.40",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2018",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2018.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2015",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2016",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2016",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2017",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "93.18",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2016",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "90.70",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2017",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2018",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2019",
   "actual": "88.64",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2015",
   "actual": "86%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2016",
   "actual": "85%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2017",
   "actual": "86.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2018",
   "actual": "84.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2019",
   "actual": "82%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2015",
   "actual": "84.36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2016",
   "actual": "83.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2017",
   "actual": "82.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2019",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2015",
   "actual": "89.70",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2016",
   "actual": "87",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2017",
   "actual": "96.40",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2018",
   "actual": "99",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2019",
   "actual": "98",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2015",
   "actual": "47.20",
   "target": "64",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2016",
   "actual": "54",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2017",
   "actual": "66.40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2018",
   "actual": "45",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2019",
   "actual": "60",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2015",
   "actual": "805",
   "target": "1,280",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2016",
   "actual": "973",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2017",
   "actual": "1,250",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2018",
   "actual": "1,429",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2019",
   "actual": "1,605",
   "target": "1,375",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2015",
   "actual": "2,507",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2016",
   "actual": "2,997",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2017",
   "actual": "3,786",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2018",
   "actual": "4,079",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2019",
   "actual": "4,374",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2015",
   "actual": "19.94%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2016",
   "actual": "20.72%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2017",
   "actual": "18.41%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2018",
   "actual": "19.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2019",
   "actual": "19.49%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2015",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2016",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2017",
   "actual": "97",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2018",
   "actual": "100",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2019",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2015",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2016",
   "actual": "97.10",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2017",
   "actual": "97.40",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2018",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2019-10-15-2",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2019",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2019-10-15%20%282%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2016",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "86.37",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2016",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2017",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2020",
   "actual": "79.54",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "93.18",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "84.09",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2016",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "90.70",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "81.82",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2017",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2018",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2019",
   "actual": "88.64",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2016",
   "actual": "85%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2017",
   "actual": "86.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2018",
   "actual": "84.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2019",
   "actual": "82%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2016",
   "actual": "83.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2017",
   "actual": "82.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2019",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2016",
   "actual": "87",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2017",
   "actual": "96.40",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2018",
   "actual": "99",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2019",
   "actual": "98",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2020",
   "actual": "91",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2016",
   "actual": "54",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2017",
   "actual": "66.40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2018",
   "actual": "45",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2019",
   "actual": "60",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2020",
   "actual": "44",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2016",
   "actual": "973",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2017",
   "actual": "1,250",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2018",
   "actual": "1,429",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2019",
   "actual": "1,605",
   "target": "1,375",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2020",
   "actual": "1,724",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2016",
   "actual": "2,997",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2017",
   "actual": "3,786",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2018",
   "actual": "4,079",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2019",
   "actual": "4,374",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2020",
   "actual": "3,871",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2016",
   "actual": "20.72%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2017",
   "actual": "18.41%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2018",
   "actual": "19.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2019",
   "actual": "19.49%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2020",
   "actual": "19.85%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2016",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2017",
   "actual": "97",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2018",
   "actual": "100",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2019",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2020",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2016",
   "actual": "97.10",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2017",
   "actual": "97.40",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2018",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2019",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2020-07-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2020",
   "actual": "100",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2020-07-24%20%281%29.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "86.37",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "90.99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "89.28",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2017",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2018",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2020",
   "actual": "79.54",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "93.18",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "84.09",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "90.20",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "96",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "90.70",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "81.82",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2017",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2018",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2019",
   "actual": "88.64",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2021",
   "actual": "91.07",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2017",
   "actual": "86.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2018",
   "actual": "84.75%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2019",
   "actual": "82%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2021",
   "actual": "57.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2017",
   "actual": "82.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2019",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2021",
   "actual": "57.65%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2017",
   "actual": "96.40",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2018",
   "actual": "99",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2019",
   "actual": "98",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2020",
   "actual": "91",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2021",
   "actual": "100",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2017",
   "actual": "66.40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2018",
   "actual": "45",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2019",
   "actual": "60",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2020",
   "actual": "44",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2021",
   "actual": "40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2017",
   "actual": "1,250",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2018",
   "actual": "1,429",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2019",
   "actual": "1,605",
   "target": "1,375",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2020",
   "actual": "1,724",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2021",
   "actual": "2,265",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2017",
   "actual": "3,786",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2018",
   "actual": "4,079",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2019",
   "actual": "4,374",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2020",
   "actual": "3,871",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2021",
   "actual": "4,476",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2017",
   "actual": "18.41%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2018",
   "actual": "19.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2019",
   "actual": "19.49%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2020",
   "actual": "19.85%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2021",
   "actual": "25%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2017",
   "actual": "97",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2018",
   "actual": "100",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2019",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2020",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2021",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2017",
   "actual": "97.40",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2018",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2019",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2020",
   "actual": "100",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "appr-boli-2021-10-13",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2021",
   "actual": "96.60",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2021-10-13.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "86.37",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "90.99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "86",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "89.28",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2019",
   "actual": "90.91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2020",
   "actual": "79.54",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2022",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "93.18",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "84.09",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "90.20",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "90.70",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "81.82",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2019",
   "actual": "88.64",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2021",
   "actual": "91.07",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2019",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2021",
   "actual": "57.65%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2022",
   "actual": "57%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2019",
   "actual": "98",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2020",
   "actual": "91",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2021",
   "actual": "100",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2022",
   "actual": "98",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2023",
   "actual": "56",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2019",
   "actual": "60",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2020",
   "actual": "44",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2021",
   "actual": "40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2022",
   "actual": "47",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2023",
   "actual": "36",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2019",
   "actual": "1,605",
   "target": "1,375",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2020",
   "actual": "1,724",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2021",
   "actual": "2,265",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2022",
   "actual": "1,854",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2023",
   "actual": "2,572",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2019",
   "actual": "4,374",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2020",
   "actual": "3,871",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2021",
   "actual": "4,476",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2022",
   "actual": "4,261",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2023",
   "actual": "4,077",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2019",
   "actual": "19.49%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2020",
   "actual": "19.85%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2021",
   "actual": "25%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2022",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2023",
   "actual": "30.88%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2019",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2020",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2021",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2022",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2023",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2019",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2020",
   "actual": "100",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2021",
   "actual": "96.60",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2022",
   "actual": "89.30",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2023-11-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2023",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2023-11-06.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "90.99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "86",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "25",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2025",
   "actual": "43",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "89.28",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "29",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "47",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2022",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2024",
   "actual": "31",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2025",
   "actual": "46",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "90.20",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "31",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2025",
   "actual": "49",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2024",
   "actual": "29",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2025",
   "actual": "45",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2021",
   "actual": "91.07",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2024",
   "actual": "19",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2025",
   "actual": "37",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "a. Completion of investigations within 180 days",
   "year": "2024",
   "actual": "39%",
   "target": "45%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "a. Completion of investigations within 180 days",
   "year": "2025",
   "actual": "26%",
   "target": "45%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "b. Completion of investigations within 240 days",
   "year": "2024",
   "actual": "49%",
   "target": "65%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "b. Completion of investigations within 240 days",
   "year": "2025",
   "actual": "68%",
   "target": "65%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "c. Completion of investigations within 1 year",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "c. Completion of investigations within 1 year",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2021",
   "actual": "57.65%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2022",
   "actual": "57%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2024",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2025",
   "actual": "52%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2021",
   "actual": "100",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2022",
   "actual": "98",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2023",
   "actual": "56",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2024",
   "actual": "59",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2025",
   "actual": "61",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2021",
   "actual": "2,265",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2022",
   "actual": "1,854",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2023",
   "actual": "2,572",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2024",
   "actual": "2,181",
   "target": "1,800",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2025",
   "actual": "1,688",
   "target": "1,800",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2021",
   "actual": "4,476",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2022",
   "actual": "4,261",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2023",
   "actual": "4,077",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2024",
   "actual": "3,730",
   "target": "4,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2025",
   "actual": "3,900",
   "target": "4,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2021",
   "actual": "25%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2022",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2023",
   "actual": "30.88%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2024",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2025",
   "actual": "26%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "atd compliance reviews measuring compliance review completion rate helps ensure all reviews are done and identify potential risks of non compliance every program is required to have a compliance revie",
   "submeasure": "Compliance review completion rate",
   "year": "2025",
   "actual": "76%",
   "target": "33%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2021",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2022",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2023",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2024",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2025",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2025",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2021",
   "actual": "96.60",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2022",
   "actual": "89.30",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2023",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2024",
   "actual": "97",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2025",
   "actual": "98",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "crd initial contact measures the percentage of initial public inquiries responded to by the civil rights division within two business days",
   "submeasure": "Percent of responses to initial contact within (less than or equal to) 2 business days.",
   "year": "2025",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "crd complaints drafted initial interviews this measure tracks the efficiency of the civil rights division in converting initial complaints into formal documents it reflects the speed at which potentia",
   "submeasure": "a. Percent of intake interviews conducted within 30 days of assignment",
   "year": "2025",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "crd complaints drafted initial interviews this measure tracks the efficiency of the civil rights division in converting initial complaints into formal documents it reflects the speed at which potentia",
   "submeasure": "b. Percent of complaints drafted within 7 days of intake interview.",
   "year": "2025",
   "actual": "68%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "whd prevailing wage investigations monitoring the number of days between receipt of case and when the investigation is complete shows wage and hour division efficiency",
   "submeasure": "a. 60 days",
   "year": "2025",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "whd prevailing wage investigations monitoring the number of days between receipt of case and when the investigation is complete shows wage and hour division efficiency",
   "submeasure": "b. 90 days",
   "year": "2025",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "whd prevailing wage investigations monitoring the number of days between receipt of case and when the investigation is complete shows wage and hour division efficiency",
   "submeasure": "c. 120 days",
   "year": "2025",
   "actual": "44%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "appr-boli-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "whd prevailing wage investigations monitoring the number of days between receipt of case and when the investigation is complete shows wage and hour division efficiency",
   "submeasure": "d. 180 days",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOLI_2025-10-01.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2019",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2021",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "19%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2023",
   "actual": "39%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "6",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "5",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2023",
   "actual": "2",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "57%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "56%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2021",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2024",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "19%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2023",
   "actual": "39%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2024",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "6",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "5",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2023",
   "actual": "2",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2024",
   "actual": "2",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2024-09-26.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "57%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "56%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2021",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2024",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "19%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2023",
   "actual": "39%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2024",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2025",
   "actual": "18%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "5",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2023",
   "actual": "2",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2024",
   "actual": "2",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Board of Psychology",
   "agency_doc": "appr-bop-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2025",
   "actual": "1",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOP_2025-09-30.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2013",
   "actual": "3.33%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2014",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2015",
   "actual": "6.90%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2013",
   "actual": "94.70%",
   "target": "97.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2014",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2015",
   "actual": "99.70%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2016",
   "actual": "91.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2013",
   "actual": "91.30%",
   "target": "90.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2014",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2015",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2016",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2017",
   "actual": "96.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2013",
   "actual": "88.40%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2014",
   "actual": "No Data",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2015",
   "actual": "92.60%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2016",
   "actual": "93.30%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2013",
   "actual": "7.50%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2014",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2015",
   "actual": "6.63%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2016",
   "actual": "5.83%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2017",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2013",
   "actual": "91.80%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2014",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2015",
   "actual": "95.90%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2016",
   "actual": "96.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2013",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2014",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2015",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2016",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "91.37%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93.88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "97.54%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "99.49%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93.26%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95.91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "96.08%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "93.26%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "94.16%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.03%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.39%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2017.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2014",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2015",
   "actual": "6.90%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "15.80%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2014",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2015",
   "actual": "99.70%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2016",
   "actual": "91.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2014",
   "actual": "No Data",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2015",
   "actual": "92.60%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2016",
   "actual": "93.30%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2018",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2014",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2015",
   "actual": "6.63%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2016",
   "actual": "5.83%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2017",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2018",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2014",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2015",
   "actual": "95.90%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2016",
   "actual": "96.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2014",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2015",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2016",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2018",
   "actual": "23%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93.88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "99.49%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95.91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.03%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.39%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2018.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "15.80%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "16.20%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2016",
   "actual": "91.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2019",
   "actual": "94.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2020",
   "actual": "94.25%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2016",
   "actual": "93.30%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2018",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2019",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2020",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2016",
   "actual": "5.83%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2017",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2018",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2019",
   "actual": "3.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2020",
   "actual": "4.07%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2016",
   "actual": "96.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2019",
   "actual": "99.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2020",
   "actual": "99.83%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2016",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2018",
   "actual": "23%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2019",
   "actual": "89%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2020",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93.88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "99.49%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "97.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95.91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.39%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "96.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2020.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2022",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2018",
   "actual": "106",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "123",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-boppps-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_2022.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2015",
   "actual": "6.90%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "15.80%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "17%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2015",
   "actual": "99.70%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2016",
   "actual": "91.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2019",
   "actual": "94.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2015",
   "actual": "92.60%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2016",
   "actual": "93.30%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2018",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2019",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2015",
   "actual": "6.63%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2016",
   "actual": "5.83%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2017",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2018",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2019",
   "actual": "3.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2015",
   "actual": "95.90%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2016",
   "actual": "96.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2019",
   "actual": "99.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2015",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2016",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2018",
   "actual": "23%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2019",
   "actual": "89%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93.88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "99.49%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95.91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.03%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.39%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "appr-boppps-25500-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOPPPS_25500_2019.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2020",
   "actual": "99.50%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2021",
   "actual": "99.67%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2022",
   "actual": "99.13%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2023",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2020",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2021",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2022",
   "actual": "99.32%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2023",
   "actual": "98.40%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2019",
   "actual": "99.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2020",
   "actual": "99.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2021",
   "actual": "99.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2022",
   "actual": "99.26%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2023",
   "actual": "99.23%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2019",
   "actual": "95.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2020",
   "actual": "96.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2021",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2023",
   "actual": "95.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2020",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2022",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2023",
   "actual": "97.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2019",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2020",
   "actual": "79.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2021",
   "actual": "77.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2022",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2023",
   "actual": "69.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-botp-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BOTP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2023",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2022",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2023",
   "actual": "81%",
   "target": "50%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "123",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2023",
   "actual": "122",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-bppps-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2023",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2023.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "15%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2022",
   "actual": "0%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2023",
   "actual": "24%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2024",
   "actual": "21%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2025",
   "actual": "11.80%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2022",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2023",
   "actual": "97.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2024",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2025",
   "actual": "98.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2021",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2022",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2023",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2024",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2025",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2021",
   "actual": "81%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2022",
   "actual": "98.70%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2023",
   "actual": "100%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2024",
   "actual": "100%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2025",
   "actual": "99.02%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2021",
   "actual": "5.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2022",
   "actual": "6.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2023",
   "actual": "7.36%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2024",
   "actual": "6.93%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2025",
   "actual": "7.97%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2021",
   "actual": "83.70%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2022",
   "actual": "87.80%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2023",
   "actual": "82.63%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2024",
   "actual": "76%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2025",
   "actual": "98.80%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2021",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2022",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2023",
   "actual": "53%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2024",
   "actual": "90%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2025",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "a. Availability of Information",
   "year": "2024",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "a. Availability of Information",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "c. Helpfulness",
   "year": "2024",
   "actual": "97.75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "c. Helpfulness",
   "year": "2025",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "d. Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "d. Overall",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "d. Overall",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "d. Overall",
   "year": "2024",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "d. Overall",
   "year": "2025",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "e. Expertise",
   "year": "2025",
   "actual": "95.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "f. Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "f. Timeliness",
   "year": "2022",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "f. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "f. Timeliness",
   "year": "2024",
   "actual": "95.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-bppps-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "f. Timeliness",
   "year": "2025",
   "actual": "98.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BPPPS_2025-10-03.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2016",
   "actual": "54%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2017",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2018",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2019",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2020",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2016",
   "actual": "96.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2018",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bslpa-9-30-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSLPA%209.30.20.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2013",
   "actual": "54%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2014",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2015",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2016",
   "actual": "54%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2017",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2016",
   "actual": "96.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "86%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "85%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "83%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2017-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2014",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2015",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2016",
   "actual": "54%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2017",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2018",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2016",
   "actual": "96.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2018",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2018-07-27.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2015",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2016",
   "actual": "54%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2017",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2018",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2019",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2016",
   "actual": "96.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2018",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2019-10-02.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2017",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2018",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2019",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2021",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2018",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2021",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2021-09-30.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2018",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2019",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2021",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2022",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2018",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2021",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited during the renewal cycle which occurs every even numbered year who are in compliance with continuing professional developmen",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology, Board of",
   "agency_doc": "appr-bspa-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2022-10-07.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2019",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2021",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2022",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2023",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2023-10-02.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2025",
   "actual": "45%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "appr-bspa-2025-12-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BSPA_2025-12-16.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2021",
   "actual": "99.67%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2022",
   "actual": "99.13%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2023",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2024",
   "actual": "99.66%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2025",
   "actual": "99.47%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2021",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2022",
   "actual": "99.32%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2023",
   "actual": "98.40%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2024",
   "actual": "98.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2025",
   "actual": "98.36%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2021",
   "actual": "99.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2022",
   "actual": "99.26%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2023",
   "actual": "99.23%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2025",
   "actual": "96.55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2021",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2023",
   "actual": "95.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2024",
   "actual": "97.06%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2025",
   "actual": "96.55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2022",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2023",
   "actual": "97.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2024",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2025",
   "actual": "98.79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2021",
   "actual": "77.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2022",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2023",
   "actual": "69.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2024",
   "actual": "76.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2025",
   "actual": "77.10%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2021",
   "actual": "84.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2025",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Accuracy",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Accuracy",
   "year": "2025",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2025",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "99.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2025",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Expertise",
   "year": "2025",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-btp-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_BTP_2025-09-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2014",
   "actual": "0.26%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2015",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2016",
   "actual": "0.35%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2017",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2018",
   "actual": "0.33%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2014",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2015",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2016",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2017",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2018",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2014",
   "actual": "14.20%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2015",
   "actual": "9.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2016",
   "actual": "7.29%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2017",
   "actual": "4.07%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2018",
   "actual": "2.92%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2014",
   "actual": "0.33%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2015",
   "actual": "0.35%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2017",
   "actual": "0.24%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2018",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2014",
   "actual": "181",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2015",
   "actual": "55",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2016",
   "actual": "10",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2018",
   "actual": "25",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2014",
   "actual": "154",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2015",
   "actual": "129",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2016",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2017",
   "actual": "184",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2018",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2015",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2018",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2014",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2016",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2017",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2018",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "95.80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94.10%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95.70%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2018.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy upward trend negative result 1",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2015",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy upward trend negative result 1",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2016",
   "actual": "0.35%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy upward trend negative result 1",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2017",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy upward trend negative result 1",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2018",
   "actual": "0.33%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy upward trend negative result 1",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2019",
   "actual": "0.39%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb upward trend positive result 45 4 40 25 4 15 16 7 18 19 bacal target",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2015",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb upward trend positive result 45 4 40 25 4 15 16 7 18 19 bacal target",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2016",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb upward trend positive result 45 4 40 25 4 15 16 7 18 19 bacal target",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2017",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb upward trend positive result 45 4 40 25 4 15 16 7 18 19 bacal target",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2018",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb upward trend positive result 45 4 40 25 4 15 16 7 18 19 bacal target",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2019",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense upward trend negative result 15 16 17 18 19 bi acual target",
   "submeasure": "Enforcement: Unlicensed Recidivism Rate",
   "year": "2015",
   "actual": "9.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense upward trend negative result 15 16 17 18 19 bi acual target",
   "submeasure": "Enforcement: Unlicensed Recidivism Rate",
   "year": "2016",
   "actual": "7.29%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense upward trend negative result 15 16 17 18 19 bi acual target",
   "submeasure": "Enforcement: Unlicensed Recidivism Rate",
   "year": "2017",
   "actual": "4.07%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense upward trend negative result 15 16 17 18 19 bi acual target",
   "submeasure": "Enforcement: Unlicensed Recidivism Rate",
   "year": "2018",
   "actual": "2.92%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense upward trend negative result 15 16 17 18 19 bi acual target",
   "submeasure": "Enforcement: Unlicensed Recidivism Rate",
   "year": "2019",
   "actual": "3.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages upward trend negative result 0 55 7 a e",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2015",
   "actual": "0.35%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages upward trend negative result 0 55 7 a e",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages upward trend negative result 0 55 7 a e",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2017",
   "actual": "0.24%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages upward trend negative result 0 55 7 a e",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2018",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages upward trend negative result 0 55 7 a e",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2019",
   "actual": "0.31%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation upward trend negative result 15 16 17 18 19 actual ww target",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2015",
   "actual": "55",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation upward trend negative result 15 16 17 18 19 actual ww target",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2016",
   "actual": "10",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation upward trend negative result 15 16 17 18 19 actual ww target",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2017",
   "actual": "1",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation upward trend negative result 15 16 17 18 19 actual ww target",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2018",
   "actual": "25",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation upward trend negative result 15 16 17 18 19 actual ww target",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2019",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order upward trend negative result 2005 180 160 140 120 1004 80 60 4 40 20 o 15 16 17 18 19 bi actual target",
   "submeasure": null,
   "year": "2015",
   "actual": "129",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order upward trend negative result 2005 180 160 140 120 1004 80 60 4 40 20 o 15 16 17 18 19 bi actual target",
   "submeasure": null,
   "year": "2016",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order upward trend negative result 2005 180 160 140 120 1004 80 60 4 40 20 o 15 16 17 18 19 bi actual target",
   "submeasure": null,
   "year": "2017",
   "actual": "184",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order upward trend negative result 2005 180 160 140 120 1004 80 60 4 40 20 o 15 16 17 18 19 bi actual target",
   "submeasure": null,
   "year": "2018",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order upward trend negative result 2005 180 160 140 120 1004 80 60 4 40 20 o 15 16 17 18 19 bi actual target",
   "submeasure": null,
   "year": "2019",
   "actual": "145",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information upward trend positive result 930 70 60 50 40 20 15 16 17 18 19 bi actual",
   "submeasure": "Licensing Customer Satlsfactlon",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information upward trend positive result 930 70 60 50 40 20 15 16 17 18 19 bi actual",
   "submeasure": "Licensing Customer Satlsfactlon",
   "year": "2016",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information upward trend positive result 930 70 60 50 40 20 15 16 17 18 19 bi actual",
   "submeasure": "Licensing Customer Satlsfactlon",
   "year": "2017",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information upward trend positive result 930 70 60 50 40 20 15 16 17 18 19 bi actual",
   "submeasure": "Licensing Customer Satlsfactlon",
   "year": "2018",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information upward trend positive result 930 70 60 50 40 20 15 16 17 18 19 bi actual",
   "submeasure": "Licensing Customer Satlsfactlon",
   "year": "2019",
   "actual": "99%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 1",
   "year": "2015",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 1",
   "year": "2016",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 1",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 1",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 1",
   "year": "2019",
   "actual": "93.87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 2",
   "year": "2015",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 2",
   "year": "2016",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 2",
   "year": "2017",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 2",
   "year": "2018",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 2",
   "year": "2019",
   "actual": "98.08%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 3",
   "year": "2015",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 3",
   "year": "2016",
   "actual": "97.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 3",
   "year": "2017",
   "actual": "95.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 3",
   "year": "2018",
   "actual": "85.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 3",
   "year": "2019",
   "actual": "97.73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 4",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 4",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 4",
   "year": "2017",
   "actual": "94.60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 4",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 4",
   "year": "2019",
   "actual": "97.31%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 5",
   "year": "2015",
   "actual": "94.10%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 5",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 5",
   "year": "2017",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 5",
   "year": "2018",
   "actual": "98.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 5",
   "year": "2019",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 6",
   "year": "2015",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 6",
   "year": "2016",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 6",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 6",
   "year": "2018",
   "actual": "99.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "unlabelled run 6",
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 04 - Jun 30 * Upward Trend = positive result 100 4 70 ~",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 04 - Jun 30 * Upward Trend = positive result 100 4 70 ~",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 04 - Jun 30 * Upward Trend = positive result 100 4 70 ~",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 04 - Jun 30 * Upward Trend = positive result 100 4 70 ~",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 04 - Jun 30 * Upward Trend = positive result 100 4 70 ~",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2019-10-02.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2016",
   "actual": "0.35%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2017",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2018",
   "actual": "0.33%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2019",
   "actual": "0.39%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2020",
   "actual": "0.45%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2016",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2017",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2018",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2019",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2020",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2016",
   "actual": "7.29%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2017",
   "actual": "4.07%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2018",
   "actual": "2.92%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2019",
   "actual": "3.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2020",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2017",
   "actual": "0.24%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2018",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2019",
   "actual": "0.31%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2020",
   "actual": "0.30%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2016",
   "actual": "10",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2018",
   "actual": "25",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2019",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2020",
   "actual": "28",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2016",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2017",
   "actual": "184",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2018",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2019",
   "actual": "145",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2020",
   "actual": "151",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2018",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2020",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2016",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2017",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2018",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2019",
   "actual": "99%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2020",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93.87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98.08%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76.29%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.31%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "71.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20CCB%202020.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2018",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2019",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2020",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2021",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2022",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2018",
   "actual": "2.92%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2019",
   "actual": "3.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2020",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2021",
   "actual": "7.28%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2022",
   "actual": "4.97%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2018",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2019",
   "actual": "0.31%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2020",
   "actual": "0.30%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2021",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2022",
   "actual": "0.28%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2018",
   "actual": "25",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2019",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2020",
   "actual": "28",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2021",
   "actual": "31",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2022",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2018",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2019",
   "actual": "145",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2020",
   "actual": "151",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2021",
   "actual": "156",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2022",
   "actual": "153",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2018",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2020",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2021",
   "actual": "84.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2022",
   "actual": "70.70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2018",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2019",
   "actual": "99%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2020",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2021",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2022",
   "actual": "87%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93.87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98.08%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76.29%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.31%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "71.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2022-10-6",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2022-10-6.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2019",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2020",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2021",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2022",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2023",
   "actual": "78%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2019",
   "actual": "3.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2020",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2021",
   "actual": "7.28%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2022",
   "actual": "4.97%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2023",
   "actual": "1.84%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2019",
   "actual": "0.31%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2020",
   "actual": "0.30%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2021",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2022",
   "actual": "0.28%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2023",
   "actual": "0.22%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2019",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2020",
   "actual": "28",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2021",
   "actual": "31",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2022",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2023",
   "actual": "47",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2019",
   "actual": "145",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2020",
   "actual": "151",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2021",
   "actual": "156",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2022",
   "actual": "153",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2023",
   "actual": "164",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2020",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2021",
   "actual": "84.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2022",
   "actual": "70.70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2023",
   "actual": "80.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2019",
   "actual": "99%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2020",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2021",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2022",
   "actual": "87%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2023",
   "actual": "82%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93.87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98.08%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88.69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76.29%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91.97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.31%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "71.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84.48%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87.85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "83.54%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2023-10-10",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2023-10-10.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2020",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2021",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2022",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2023",
   "actual": "78%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2024",
   "actual": "78%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2020",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2021",
   "actual": "7.28%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2022",
   "actual": "4.97%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2023",
   "actual": "1.84%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2024",
   "actual": "12.99%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2020",
   "actual": "0.30%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2021",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2022",
   "actual": "0.28%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2023",
   "actual": "0.22%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2024",
   "actual": "0.29%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2020",
   "actual": "28",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2021",
   "actual": "31",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2022",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2023",
   "actual": "47",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2024",
   "actual": "49",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2020",
   "actual": "151",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2021",
   "actual": "156",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2022",
   "actual": "153",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2023",
   "actual": "164",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2024",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2020",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2021",
   "actual": "84.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2022",
   "actual": "70.70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2023",
   "actual": "80.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2024",
   "actual": "89.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2020",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2021",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2022",
   "actual": "87%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2023",
   "actual": "82%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2024",
   "actual": "83%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "71.85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88.69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "86.96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76.29%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91.97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "90.72%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "71.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84.48%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "90.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87.85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "86.66%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "83.54%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "81.79%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2024.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2021",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2022",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2023",
   "actual": "78%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2024",
   "actual": "78%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2025",
   "actual": "79%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2021",
   "actual": "7.28%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2022",
   "actual": "4.97%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2023",
   "actual": "1.84%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2024",
   "actual": "12.99%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2025",
   "actual": "8.41%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2021",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2022",
   "actual": "0.28%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2023",
   "actual": "0.22%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2024",
   "actual": "0.29%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2025",
   "actual": "0.26%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2021",
   "actual": "31",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2022",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2023",
   "actual": "47",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2024",
   "actual": "49",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2025",
   "actual": "38",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2021",
   "actual": "156",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2022",
   "actual": "153",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2023",
   "actual": "164",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2024",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2025",
   "actual": "168",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2021",
   "actual": "84.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2022",
   "actual": "70.70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2023",
   "actual": "80.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2024",
   "actual": "89.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2025",
   "actual": "91.10%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2021",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2022",
   "actual": "87%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2023",
   "actual": "82%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2024",
   "actual": "83%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2025",
   "actual": "90%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "71.85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "88.58%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88.69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "86.96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91.97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "90.72%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "94.65%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84.48%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "90.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "95.12%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87.85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "86.66%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "90.07%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "83.54%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "81.79%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "92.08%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB_2025-09-29.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2017",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2018",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2019",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2020",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2021",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2017",
   "actual": "4.07%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2018",
   "actual": "2.92%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2019",
   "actual": "3.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2020",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2021",
   "actual": "7.28%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2017",
   "actual": "0.24%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2018",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2019",
   "actual": "0.31%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2020",
   "actual": "0.30%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2021",
   "actual": "0.27%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2018",
   "actual": "25",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2019",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2020",
   "actual": "28",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2021",
   "actual": "31",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2017",
   "actual": "184",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2018",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2019",
   "actual": "145",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2020",
   "actual": "151",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2021",
   "actual": "156",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2018",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2020",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2021",
   "actual": "84.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2017",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2018",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2019",
   "actual": "99%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2020",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2021",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "93.87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98.08%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76.29%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.31%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "71.43%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "appr-ccb2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CCB2021.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase reading readiness for students entering kindergarten",
   "submeasure": "Letter names out of 100 in 1 minute",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase reading readiness for students entering kindergarten",
   "submeasure": "Letter names out of 100 in 1 minute",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase reading readiness for students entering kindergarten",
   "submeasure": "Letter names out of 100 in 1 minute",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase reading readiness for students entering kindergarten",
   "submeasure": "Letter names out of 100 in 1 minute",
   "year": "2015",
   "actual": "17.70",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase reading readiness for students entering kindergarten",
   "submeasure": "Letter names out of 100 in 1 minute",
   "year": "2016",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2015",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2015",
   "actual": "83%",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Nov 01 - Nov 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2015",
   "actual": "9.70%",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2016",
   "actual": "10.20%",
   "target": "20%",
   "data_collection_period": "Jun 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "increase the number of high schools offering college credit",
   "submeasure": "Increase in High Schools Offering College Credit",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "increase the number of high schools offering college credit",
   "submeasure": "Increase in High Schools Offering College Credit",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "increase the number of high schools offering college credit",
   "submeasure": "Increase in High Schools Offering College Credit",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "increase the number of high schools offering college credit",
   "submeasure": "Increase in High Schools Offering College Credit",
   "year": "2015",
   "actual": "221",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "increase the number of high schools offering college credit",
   "submeasure": "Increase in High Schools Offering College Credit",
   "year": "2016",
   "actual": "No Data",
   "target": "200",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "increase the number of systemic educational barriers identified and addressed",
   "submeasure": "Number of Systematic Barriers Identified and Addressed",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "increase the number of systemic educational barriers identified and addressed",
   "submeasure": "Number of Systematic Barriers Identified and Addressed",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "increase the number of systemic educational barriers identified and addressed",
   "submeasure": "Number of Systematic Barriers Identified and Addressed",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "increase the number of systemic educational barriers identified and addressed",
   "submeasure": "Number of Systematic Barriers Identified and Addressed",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "increase the number of systemic educational barriers identified and addressed",
   "submeasure": "Number of Systematic Barriers Identified and Addressed",
   "year": "2016",
   "actual": "No Data",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "61%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "56%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "79%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "62%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "increase the percentage of college and university graduates employed within 1 year",
   "submeasure": "Percentage Increase Employed",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "increase the percentage of college and university graduates employed within 1 year",
   "submeasure": "Percentage Increase Employed",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "increase the percentage of college and university graduates employed within 1 year",
   "submeasure": "Percentage Increase Employed",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "increase the percentage of college and university graduates employed within 1 year",
   "submeasure": "Percentage Increase Employed",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "increase the percentage of college and university graduates employed within 1 year",
   "submeasure": "Percentage Increase Employed",
   "year": "2016",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices total best practices met by the oeib",
   "submeasure": "BEST PRACTICES",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices total best practices met by the oeib",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices total best practices met by the oeib",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices total best practices met by the oeib",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices total best practices met by the oeib",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2016-10-07.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2015",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2017",
   "actual": "86%",
   "target": "92%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2015",
   "actual": "83%",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2017",
   "actual": "80%",
   "target": "87%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2015",
   "actual": "9.70%",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2016",
   "actual": "10.20%",
   "target": "20%",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2017",
   "actual": "10.10%",
   "target": "22%",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "61%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "56%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "79%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "62%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2017-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2015",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2017",
   "actual": "86%",
   "target": "92%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of students not chronically absent 6th grade",
   "submeasure": "Percentage increase in percentage of students not chronically absent",
   "year": "2018",
   "actual": "84%",
   "target": "92%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2015",
   "actual": "83%",
   "target": "TBD",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2017",
   "actual": "80%",
   "target": "87%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of students not chronically absent 9th grade",
   "submeasure": "Percentage of Students Not Chronically Absent",
   "year": "2018",
   "actual": "80%",
   "target": "87%",
   "data_collection_period": "Nov 01 - Nov 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2015",
   "actual": "9.70%",
   "target": "TBD",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2016",
   "actual": "10.20%",
   "target": "20%",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2017",
   "actual": "10.10%",
   "target": "22%",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase the percentage of educators who are culturally and linguistically diverse",
   "submeasure": "Percentage of Educators Culturally & Linguistically Diverse",
   "year": "2018",
   "actual": "10.70%",
   "target": "22%",
   "data_collection_period": "Jun 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service increase the percentage of stakeholders who rate the quality of the research and policy service as great or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "61%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "56%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "79%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "62%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Chief Education Office",
   "agency_doc": "appr-cedo-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service increase the percentage of customers who rate agency service as great or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CEdO_2018-09-28.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "98.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "87.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "98.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "84.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "100",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "84.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "77.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2017-09-21.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2018",
   "actual": "93",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "87.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "84.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "84.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "77.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "96.20%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2018-08-29.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2018",
   "actual": "93",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2019",
   "actual": "95.50",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "75.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "77.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "96.20%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2019-09-16",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "97.90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2019-09-16.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2018",
   "actual": "93",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2019",
   "actual": "95.50",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2020",
   "actual": "94.15",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "75.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "77.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "96.20%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "97.90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2020-09-02-pdf",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2020-09-02%20PDF.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2021",
   "actual": "60.50",
   "target": null,
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2018",
   "actual": "93",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2019",
   "actual": "95.50",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2020",
   "actual": "94.15",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2021",
   "actual": "98",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "75.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "94",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "77.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "96.20%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "97.90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2021-09-14.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2021",
   "actual": "60.50",
   "target": "60.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2022",
   "actual": "60.40",
   "target": "51",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2018",
   "actual": "93",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2019",
   "actual": "95.50",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2020",
   "actual": "94.15",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2021",
   "actual": "98",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2022",
   "actual": "86.40",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "75.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "82",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "94",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "90.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "96.20%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "97.90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "appr-cfb-2022-09-08",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CFB_2022-09-08.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2014",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2015",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2014",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2015",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "70",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "80",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2017-10-09-kpm-report",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2017-10-09%20KPM%20Report.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2014",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2015",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2018",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2014",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2015",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "70",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "80",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "75",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2018-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2018",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "80",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "75",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "63",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2020-09-24-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2020-09-24%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2018",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "75",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "63",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "appr-cjfd-2021-09-29-1",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2021-09-29%20%281%29.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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   "target": "100%",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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   "target": "100%",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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   "target": "100%",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2022",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2023",
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   "target": "100%",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
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   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2020",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2020",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2021",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2022",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2023",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
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  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
   "reporting_year": "2023",
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   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
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  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2023-09-27",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2023-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
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   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
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   "measure_status": "approved",
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   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
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   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
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   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
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   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
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   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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  },
  {
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   "agency_doc": "appr-cjfd-2024-09-27",
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   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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  },
  {
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   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
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   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
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  },
  {
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   "agency_doc": "appr-cjfd-2024-09-27",
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  },
  {
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  {
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  },
  {
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  },
  {
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  },
  {
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   "agency_doc": "appr-cjfd-2024-09-27",
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  {
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  {
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  {
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   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of complaints upon which the commission makes a decision within six months of when the complaint is received in the commission office measures the timely review of complaints the target is set",
   "submeasure": null,
   "year": "2024",
   "actual": "97%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2024-09-27.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated oct 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated oct 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated oct 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated oct 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated oct 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court oct 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Percent of total best practices met by the Board.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Percent of total best practices met by the Board.",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of complaints upon which the commission makes a decision within six months of when the complaint is received in the commission office measures the timely review of complaints the target is set",
   "submeasure": null,
   "year": "2024",
   "actual": "97%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Judicial Fitness and Disability",
   "agency_doc": "appr-cjfd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of complaints upon which the commission makes a decision within six months of when the complaint is received in the commission office measures the timely review of complaints the target is set",
   "submeasure": null,
   "year": "2025",
   "actual": "99%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CJFD_2025-10-01.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2012",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2013",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2014",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2015",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2016",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2012",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2013",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2016",
   "actual": "30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "88%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "62%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "54%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "54%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "80%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "58%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "33%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "60%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2012",
   "actual": "78%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2013",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2014",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2015",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2016",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2016-09-26.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2012",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2013",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2014",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2015",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2012",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2013",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of development reviews that are issued within the required timeframe",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2016",
   "actual": "33%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "88%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "62%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "54%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "54%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "80%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "58%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "33%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2012",
   "actual": "78%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2013",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2015",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2017-09-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2016",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2017-09-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2015",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2017",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2018",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2017",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2018",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2019",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2015",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2016",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2017",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2018",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2019-09-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2019",
   "actual": "27",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2019-09-03.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2017",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2018",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2017",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2018",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2019",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2016",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2017",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2018",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2019",
   "actual": "27",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2020-09-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2020",
   "actual": "49",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2020-09-16.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2017",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2018",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2017",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2018",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2019",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2021",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2017",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2020",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2017",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2017",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2018",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2019",
   "actual": "27",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2020",
   "actual": "49",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2021-07-08",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2021",
   "actual": "37",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2021-07-08.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2018",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2018",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2019",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2021",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2020",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2018",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2019",
   "actual": "27",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2020",
   "actual": "49",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2021",
   "actual": "37",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2022-07-13",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2022",
   "actual": "34",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2022-07-13.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2020",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2019",
   "actual": "27",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2020",
   "actual": "49",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2021",
   "actual": "37",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2022",
   "actual": "34",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2023-07-14",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2023",
   "actual": "38",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2023-07-14.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2020",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2024",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2020",
   "actual": "49",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2021",
   "actual": "37",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2022",
   "actual": "34",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2023",
   "actual": "38",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2024-07-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2024",
   "actual": "46",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2024-07-02.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Accuracy",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Expertise",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Helpfulness",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Timeliness",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Overall",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2024",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2025",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2021",
   "actual": "37",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2022",
   "actual": "34",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2023",
   "actual": "38",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2024",
   "actual": "46",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "appr-crgc-2025-07-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of presentations to civic and community groups each year increase public awareness of the national scenic area act and management plan",
   "submeasure": "Number of presentations to civic and community groups each year",
   "year": "2025",
   "actual": "40",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_CRGC_2025-07-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2019",
   "actual": "74.98%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2022",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2023",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2023-09-29.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2022",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2023",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2024",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2024",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "implicit bias training percentage of district attorneys receiving implicit bias training each biennium",
   "submeasure": "Implicit Bias Training",
   "year": "2024",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2024-07-30.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2022",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2023",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2024",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2025",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2024",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2025",
   "actual": "98.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2025",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "implicit bias training percentage of district attorneys receiving implicit bias training each biennium",
   "submeasure": "Implicit Bias Training",
   "year": "2024",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "District Attorneys",
   "agency_doc": "appr-da-2025-10-31",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "implicit bias training percentage of district attorneys receiving implicit bias training each biennium",
   "submeasure": "Implicit Bias Training",
   "year": "2025",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DA_2025-10-31.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2014",
   "actual": "102.96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2015",
   "actual": "100.01%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2016",
   "actual": "100.14%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2017",
   "actual": "103.19%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2013",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2017",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2013",
   "actual": "5.29%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2014",
   "actual": "4.70%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2015",
   "actual": "5.28%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2016",
   "actual": "5.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2017",
   "actual": "5.32%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2015",
   "actual": "No Data",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2016",
   "actual": "3.52%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2017",
   "actual": "3.61%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2013",
   "actual": "70.08%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2014",
   "actual": "69.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2015",
   "actual": "71.38%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2016",
   "actual": "76.64%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2017",
   "actual": "76.81%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2015",
   "actual": "65.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2016",
   "actual": "72.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2017",
   "actual": "72.15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2013",
   "actual": "20.14",
   "target": "19.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2014",
   "actual": "20.26",
   "target": "19.74",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2015",
   "actual": "20.20",
   "target": "19.88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2016",
   "actual": "20.43",
   "target": "20.03",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2017",
   "actual": "20.38",
   "target": "20.17",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2016",
   "actual": "15%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2017",
   "actual": "4%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2013",
   "actual": "2.73",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2014",
   "actual": "2.54",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2015",
   "actual": "3.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2016",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2017",
   "actual": "1.65",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2013",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2014",
   "actual": "3.10%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2015",
   "actual": "0.80%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2016",
   "actual": "2.55%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2017",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2013",
   "actual": "1.76",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2014",
   "actual": "1.58",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2015",
   "actual": "1.57",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2016",
   "actual": "1.56",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2017",
   "actual": "1.70",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2013",
   "actual": "99.80%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2014",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2015",
   "actual": "99.96%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2016",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2017-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2015",
   "actual": "100.01%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2016",
   "actual": "100.14%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2017",
   "actual": "103.19%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2018",
   "actual": "103.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2019",
   "actual": "111.48%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2015",
   "actual": "5.28%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2016",
   "actual": "5.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2017",
   "actual": "5.32%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2018",
   "actual": "4.97%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2019",
   "actual": "5.03%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2015",
   "actual": "3.52%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2016",
   "actual": "3.52%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2017",
   "actual": "3.61%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2018",
   "actual": "2.29%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2019",
   "actual": "3.08%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2015",
   "actual": "71.38%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2016",
   "actual": "76.64%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2017",
   "actual": "76.81%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2018",
   "actual": "77.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2019",
   "actual": "79.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2015",
   "actual": "65.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2016",
   "actual": "72.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2017",
   "actual": "72.15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2018",
   "actual": "76.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2015",
   "actual": "20.20",
   "target": "19.88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2016",
   "actual": "20.43",
   "target": "20.03",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2017",
   "actual": "20.38",
   "target": "20.17",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2018",
   "actual": "20.51",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2019",
   "actual": "20.84",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2016",
   "actual": "15%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2017",
   "actual": "4%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2018",
   "actual": "18%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2019",
   "actual": "6%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2015",
   "actual": "3.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2016",
   "actual": "1.65",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2017",
   "actual": "1.65",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2018",
   "actual": "1.65",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2019",
   "actual": "1.65",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2015",
   "actual": "1.57",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2016",
   "actual": "1.56",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2017",
   "actual": "1.70",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2018",
   "actual": "1.52",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2019",
   "actual": "1.59",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2015",
   "actual": "99.96%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2016",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2018",
   "actual": "99.84%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2019",
   "actual": "99.94%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2019-10-01.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2018",
   "actual": "103.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2019",
   "actual": "111.48%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2020",
   "actual": "100.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2020",
   "actual": "0%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2021",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2022",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2018",
   "actual": "4.97%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2019",
   "actual": "5.03%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2020",
   "actual": "4.67%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2021",
   "actual": "No Data",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2022",
   "actual": "No Data",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2018",
   "actual": "2.29%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2019",
   "actual": "3.08%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2020",
   "actual": "3.09%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2021",
   "actual": "No Data",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2022",
   "actual": "No Data",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2018",
   "actual": "77.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2019",
   "actual": "79.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2020",
   "actual": "80.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2018",
   "actual": "76.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2020",
   "actual": "75.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2018",
   "actual": "20.51",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2019",
   "actual": "20.84",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2020",
   "actual": "20.74",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2021",
   "actual": "No Data",
   "target": "21.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2022",
   "actual": "No Data",
   "target": "21.41",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2018",
   "actual": "18%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2019",
   "actual": "6%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2020",
   "actual": "6.83%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2021",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2022",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2018",
   "actual": "1.65",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2019",
   "actual": "1.65",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2020",
   "actual": "0",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2021",
   "actual": "No Data",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2022",
   "actual": "No Data",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2018",
   "actual": "1.52",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2019",
   "actual": "1.59",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2020",
   "actual": "1.47",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2021",
   "actual": "No Data",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2022",
   "actual": "No Data",
   "target": "1.50",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2018",
   "actual": "99.84%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2019",
   "actual": "99.94%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2020",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2021",
   "actual": "No Data",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2022",
   "actual": "No Data",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2020-09-30.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2017",
   "actual": "103.19%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2018",
   "actual": "103.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2019",
   "actual": "111.48%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2020",
   "actual": "100.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2021",
   "actual": "113.10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2017",
   "actual": "5.32%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2018",
   "actual": "4.97%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2019",
   "actual": "5.03%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2020",
   "actual": "4.67%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2021",
   "actual": "5.17%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2017",
   "actual": "3.61%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2018",
   "actual": "2.29%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2019",
   "actual": "3.08%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2020",
   "actual": "3.09%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2021",
   "actual": "2.34%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2017",
   "actual": "76.81%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2018",
   "actual": "77.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2019",
   "actual": "79.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2020",
   "actual": "80.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2021",
   "actual": "83.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2017",
   "actual": "72.15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2018",
   "actual": "76.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2020",
   "actual": "75.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2021",
   "actual": "76.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2017",
   "actual": "4%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2018",
   "actual": "18%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2019",
   "actual": "6%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2020",
   "actual": "6.83%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2021",
   "actual": "28.03%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m",
   "submeasure": "INFORMATION SECURITY",
   "year": "2021",
   "actual": "0.90",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2017",
   "actual": "1.70",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2018",
   "actual": "1.52",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2019",
   "actual": "1.59",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2020",
   "actual": "1.47",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2021",
   "actual": "1.56",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2018",
   "actual": "99.84%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2019",
   "actual": "99.94%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2020",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "appr-das-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2021",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS-2021.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2019",
   "actual": "111.48%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2020",
   "actual": "100.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2021",
   "actual": "113.10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2022",
   "actual": "119.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2023",
   "actual": "101.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2021",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2022",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2019",
   "actual": "5.03%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2020",
   "actual": "4.67%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2021",
   "actual": "5.17%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2022",
   "actual": "6.98%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2023",
   "actual": "6.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2019",
   "actual": "3.08%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2020",
   "actual": "3.09%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2021",
   "actual": "2.34%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2022",
   "actual": "3.75%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2023",
   "actual": "3.30%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2019",
   "actual": "79.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2020",
   "actual": "80.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2021",
   "actual": "83.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2022",
   "actual": "82.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2023",
   "actual": "83.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2020",
   "actual": "75.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2021",
   "actual": "76.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2022",
   "actual": "74.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2023",
   "actual": "69.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2019",
   "actual": "6%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2020",
   "actual": "6.83%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2021",
   "actual": "28.03%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2022",
   "actual": "20.31%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2023",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m",
   "submeasure": "INFORMATION SECURITY",
   "year": "2021",
   "actual": "0.90",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m",
   "submeasure": "INFORMATION SECURITY",
   "year": "2022",
   "actual": "0.80",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m",
   "submeasure": "INFORMATION SECURITY",
   "year": "2023",
   "actual": "1.25",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "Percentage of state agency SPOTS card spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "a. Percentage of Small Procurement[1] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "b. Percentage of Intermediate Procurement[2] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2023",
   "actual": "4.17",
   "target": "3.99",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2019",
   "actual": "99.94%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2020",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2021",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2022",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2023",
   "actual": "99.96%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2023",
   "actual": "37%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "actual": "37%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2023",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2023",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2023-09-29.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2021",
   "actual": "113.10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2022",
   "actual": "119.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2023",
   "actual": "101.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2024",
   "actual": "107.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2025",
   "actual": "98.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2021",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2022",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2023",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2025",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2021",
   "actual": "5.17%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2022",
   "actual": "6.98%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2023",
   "actual": "6.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2024",
   "actual": "5.44%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2025",
   "actual": "4.45%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2021",
   "actual": "2.34%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2022",
   "actual": "3.75%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2023",
   "actual": "3.30%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2024",
   "actual": "3.76%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2025",
   "actual": "2.91%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2021",
   "actual": "83.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2022",
   "actual": "82.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2023",
   "actual": "83.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2024",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2025",
   "actual": "85.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2021",
   "actual": "76.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2022",
   "actual": "74.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2023",
   "actual": "69.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2024",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2025",
   "actual": "75.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2021",
   "actual": "28.03%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2022",
   "actual": "20.31%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2023",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2024",
   "actual": "32%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2025",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "information security overall implementation of the center for internet security s cis implementation group 1 controls and a select set of implementation group 2 controls for which there are enterprise",
   "submeasure": "Cyber Security",
   "year": "2025",
   "actual": "55.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "Percentage of state agency SPOTS card spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "Percentage of state agency SPOTS card spend",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "a. Percentage of Small Procurement[1] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "a. Percentage of Small Procurement[1] contract spend",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "b. Percentage of Intermediate Procurement[2] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "b. Percentage of Intermediate Procurement[2] contract spend",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2023",
   "actual": "4.17",
   "target": "3.99",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2024",
   "actual": "4.17",
   "target": "4.24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2025",
   "actual": "3.27",
   "target": "4.37",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2021",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2022",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2023",
   "actual": "99.96%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2024",
   "actual": "99.98%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2025",
   "actual": "99.98%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2023",
   "actual": "37%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2024",
   "actual": "6%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2025",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "actual": "37%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2024",
   "actual": "6%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2025",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2023",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2024",
   "actual": "31%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2025",
   "actual": "-28%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2023",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2024",
   "actual": "31%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "appr-das-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2025",
   "actual": "-28%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DAS_2025.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2013",
   "actual": "77.10%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2014",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2015",
   "actual": "77.70%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2016",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2013",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2014",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2013",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2014",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2015",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2016",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2017",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2017-10-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2014",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2015",
   "actual": "77.70%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2016",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2017",
   "actual": "77.69%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2018",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2014",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2014",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2015",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2016",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2017",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2018",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2018-07-26.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2015",
   "actual": "77.70%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2016",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2017",
   "actual": "77.69%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2018",
   "actual": "78.28%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2015",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2016",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2017",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2018",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2018",
   "actual": "78.28%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2019",
   "actual": "74.98%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2022",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2018",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-datd-2022-09-02",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DATD_2022-09-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2017",
   "actual": "34.40",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2017",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2013",
   "actual": "4",
   "target": "4.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2014",
   "actual": "4.10",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2015",
   "actual": "3.90",
   "target": "4.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2016",
   "actual": "3.70",
   "target": "4.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "actual": "No Data",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2013",
   "actual": "92.30%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2014",
   "actual": "90.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2015",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2016",
   "actual": "91.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "actual": "93.90%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2013",
   "actual": "88.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2014",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2015",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2016",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2017",
   "actual": "95.30%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2013",
   "actual": "3.20",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2014",
   "actual": "1.90",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2015",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2016",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "actual": "2.40",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2013",
   "actual": "82.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2014",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2015",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2016",
   "actual": "83.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "actual": "81.10%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2013",
   "actual": "93.80%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2014",
   "actual": "88.90%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2015",
   "actual": "86.10%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2016",
   "actual": "85.70%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "actual": "69.20%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2013",
   "actual": "59,380",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2014",
   "actual": "65,910",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2015",
   "actual": "70,110",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2016",
   "actual": "75,000",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "actual": "74,270",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2013",
   "actual": "88.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2014",
   "actual": "86.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2016",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2013",
   "actual": "56.20%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2014",
   "actual": "58.10%",
   "target": "57.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2015",
   "actual": "56.40%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2016",
   "actual": "64.70%",
   "target": "62.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "93.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "88.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "94.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "93.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2017-10-02.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2017",
   "actual": "34.40",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2018",
   "actual": "27.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2017",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2014",
   "actual": "4.10",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2015",
   "actual": "3.90",
   "target": "4.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2016",
   "actual": "3.70",
   "target": "4.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "actual": "4",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "actual": "3.80",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2014",
   "actual": "90.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2015",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2016",
   "actual": "91.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "actual": "93.90%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "actual": "92.10%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2014",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2015",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2016",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2017",
   "actual": "95.30%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2018",
   "actual": "95.50%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2014",
   "actual": "1.90",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2015",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2016",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "actual": "2.40",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2014",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2015",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2016",
   "actual": "83.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "actual": "81.10%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2014",
   "actual": "88.90%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2015",
   "actual": "86.10%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2016",
   "actual": "85.70%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "actual": "69.20%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "actual": "84.60%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2014",
   "actual": "65,910",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2015",
   "actual": "70,110",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2016",
   "actual": "75,000",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "actual": "74,270",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "actual": "77,820",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2014",
   "actual": "86.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2016",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2014",
   "actual": "58.10%",
   "target": "57.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2015",
   "actual": "56.40%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2016",
   "actual": "64.70%",
   "target": "62.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "actual": "64.80%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "actual": "65.40%",
   "target": "67.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "88.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2018-12-21.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2017",
   "actual": "34.40",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2018",
   "actual": "27.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2019",
   "actual": "27.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2017",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2019",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2015",
   "actual": "3.90",
   "target": "4.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2016",
   "actual": "3.70",
   "target": "4.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "actual": "4",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "actual": "3.80",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2019",
   "actual": "3.60",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2015",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2016",
   "actual": "91.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "actual": "93.90%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "actual": "92.10%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2019",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2015",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2016",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2019",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2017",
   "actual": "95.30%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2018",
   "actual": "95.50%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2019",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2015",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2016",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "actual": "2.40",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2019",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2015",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2016",
   "actual": "83.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "actual": "81.10%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2019",
   "actual": "81.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2015",
   "actual": "86.10%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2016",
   "actual": "85.70%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "actual": "69.20%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "actual": "84.60%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2019",
   "actual": "83.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2015",
   "actual": "70,110",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2016",
   "actual": "75,000",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "actual": "74,270",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "actual": "77,820",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2019",
   "actual": "86,540",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2016",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2015",
   "actual": "56.40%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2016",
   "actual": "64.70%",
   "target": "62.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "actual": "64.80%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "actual": "65.40%",
   "target": "67.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2019",
   "actual": "65.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "88.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2019-12-19",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2019-12-19.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2017",
   "actual": "34.40",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2018",
   "actual": "27.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2019",
   "actual": "27.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2020",
   "actual": "31.60",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2017",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2019",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2016",
   "actual": "3.70",
   "target": "4.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "actual": "4",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "actual": "3.80",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2019",
   "actual": "3.60",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2020",
   "actual": "3.90",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2016",
   "actual": "91.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "actual": "93.90%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "actual": "92.10%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2019",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2020",
   "actual": "92.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2016",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2019",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2020",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2017",
   "actual": "95.30%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2018",
   "actual": "95.50%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2019",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2020",
   "actual": "94.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2016",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "actual": "2.40",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2019",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2020",
   "actual": "2.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2016",
   "actual": "83.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "actual": "81.10%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2019",
   "actual": "81.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2020",
   "actual": "82.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2016",
   "actual": "85.70%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "actual": "69.20%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "actual": "84.60%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2019",
   "actual": "83.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2020",
   "actual": "90.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2016",
   "actual": "75,000",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "actual": "74,270",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "actual": "77,820",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2019",
   "actual": "86,540",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2020",
   "actual": "81,460",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2016",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2020",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2016",
   "actual": "64.70%",
   "target": "62.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "actual": "64.80%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "actual": "65.40%",
   "target": "67.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2019",
   "actual": "65.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2020",
   "actual": "66.10%",
   "target": "72.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2020.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2017",
   "actual": "34.40",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2018",
   "actual": "27.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2019",
   "actual": "27.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2020",
   "actual": "31.60",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2021",
   "actual": "30.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2017",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2019",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2021",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "actual": "4",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "actual": "3.80",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2019",
   "actual": "3.60",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2020",
   "actual": "3.90",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2021",
   "actual": "3.40",
   "target": "3.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "actual": "93.90%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "actual": "92.10%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2019",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2020",
   "actual": "92.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2021",
   "actual": "92.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2019",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2020",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2021",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2017",
   "actual": "95.30%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2018",
   "actual": "95.50%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2019",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2020",
   "actual": "94.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2021",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "actual": "2.40",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2019",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2020",
   "actual": "2.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2021",
   "actual": "1.50",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "actual": "81.10%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2019",
   "actual": "81.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2020",
   "actual": "82.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2021",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "actual": "69.20%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "actual": "84.60%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2019",
   "actual": "83.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2020",
   "actual": "90.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2021",
   "actual": "87.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "actual": "74,270",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "actual": "77,820",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2019",
   "actual": "86,540",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2020",
   "actual": "81,460",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2021",
   "actual": "92,450",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2020",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "actual": "64.80%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "actual": "65.40%",
   "target": "67.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2019",
   "actual": "65.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2020",
   "actual": "66.10%",
   "target": "72.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2021",
   "actual": "66.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "appr-dcbs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2021.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2019",
   "actual": "27.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2020",
   "actual": "31.60",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2021",
   "actual": "30.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2022",
   "actual": "35",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2023",
   "actual": "38.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2019",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2021",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2022",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2023",
   "actual": "95.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2019",
   "actual": "3.60",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2020",
   "actual": "3.90",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2021",
   "actual": "3.40",
   "target": "3.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2022",
   "actual": "3.80",
   "target": "3.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2023",
   "actual": "3.90",
   "target": "3.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2019",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2020",
   "actual": "92.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2021",
   "actual": "92.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2022",
   "actual": "90.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2023",
   "actual": "91.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2019",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2020",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2021",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2022",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2023",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2019",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2020",
   "actual": "94.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2021",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2022",
   "actual": "93.60%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2023",
   "actual": "101.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2019",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2020",
   "actual": "2.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2021",
   "actual": "1.50",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2022",
   "actual": "1.60",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2023",
   "actual": "2.20",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2019",
   "actual": "81.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2020",
   "actual": "82.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2021",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2023",
   "actual": "76.90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2019",
   "actual": "83.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2020",
   "actual": "90.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2021",
   "actual": "87.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2022",
   "actual": "92.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2023",
   "actual": "100%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2019",
   "actual": "86,540",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2020",
   "actual": "81,460",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2021",
   "actual": "92,450",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2022",
   "actual": "95,520",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2023",
   "actual": "94,430",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2020",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2022",
   "actual": "89.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2023",
   "actual": "90.76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2019",
   "actual": "65.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2020",
   "actual": "66.10%",
   "target": "72.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2021",
   "actual": "66.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2022",
   "actual": "65.30%",
   "target": "77.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2023",
   "actual": "60.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "98.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2023.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2021",
   "actual": "30.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2022",
   "actual": "35",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2023",
   "actual": "38.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2024",
   "actual": "39.60",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2025",
   "actual": "37.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2021",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2022",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2023",
   "actual": "95.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2024",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2025",
   "actual": "94.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2021",
   "actual": "3.40",
   "target": "3.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2022",
   "actual": "3.80",
   "target": "3.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2023",
   "actual": "3.90",
   "target": "3.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2024",
   "actual": "3.40",
   "target": "3.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2025",
   "actual": "3.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2021",
   "actual": "92.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2022",
   "actual": "90.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2023",
   "actual": "91.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2024",
   "actual": "92.20%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2025",
   "actual": "92.10%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2021",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2022",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2023",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2024",
   "actual": "95.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2025",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2021",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2022",
   "actual": "93.60%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2023",
   "actual": "101.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2024",
   "actual": "97.40%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2025",
   "actual": "95.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2021",
   "actual": "1.50",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2022",
   "actual": "1.60",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2023",
   "actual": "2.20",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2024",
   "actual": "2.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2025",
   "actual": "1.90",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2021",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2023",
   "actual": "76.90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2024",
   "actual": "78.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2025",
   "actual": "81.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2021",
   "actual": "87.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2022",
   "actual": "92.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2023",
   "actual": "100%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2024",
   "actual": "100%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2025",
   "actual": "87.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "policy and technical customer responsiveness percentage of customer calls returned within one business day",
   "submeasure": "POLICY AND TECHNICAL CUSTOMER RESPONSIVENESS",
   "year": "2025",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2022",
   "actual": "89.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2023",
   "actual": "90.76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2024",
   "actual": "92.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2025",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2021",
   "actual": "66.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2022",
   "actual": "65.30%",
   "target": "77.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2023",
   "actual": "60.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2024",
   "actual": "61.30%",
   "target": "82.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2025",
   "actual": "65.10%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "98.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Expertise",
   "year": "2025",
   "actual": "98.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "95.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2025",
   "actual": "98.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Helpfulness",
   "year": "2021",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Helpfulness",
   "year": "2023",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Helpfulness",
   "year": "2024",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Helpfulness",
   "year": "2025",
   "actual": "98.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Overall",
   "year": "2021",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Overall",
   "year": "2022",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Overall",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Overall",
   "year": "2024",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Overall",
   "year": "2025",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "96.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Accuracy",
   "year": "2023",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Accuracy",
   "year": "2024",
   "actual": "98.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Accuracy",
   "year": "2025",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Timeliness",
   "year": "2021",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Timeliness",
   "year": "2022",
   "actual": "94.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Timeliness",
   "year": "2023",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Timeliness",
   "year": "2024",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "appr-dcbs-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Timeliness",
   "year": "2025",
   "actual": "96.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DCBS_2025.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health and Safety of Children in Care",
   "year": "2023",
   "actual": "86%",
   "target": null,
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "access to early care and education infants toddlers percentage of infants toddlers birth 2 years with access to a regulated child care slot",
   "submeasure": "Access to Early Care and Education: Infants & Toddlers",
   "year": "2023",
   "actual": "17.900%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "access to early care and education preschool age percentage of preschool age children 3 4 years with access to a regulated child care slot regulated child care slots include centers certified family a",
   "submeasure": "Access to Early Care and Education: Preschool Age",
   "year": "2023",
   "actual": "34.240%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early learning workforce retention all percentage of early learning providers who have remained in the workforce",
   "submeasure": "Early Learning Workforce Retention (all)",
   "year": "2023",
   "actual": "74.440%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "American Indian/Alaskan Native",
   "year": "2023",
   "actual": "76.950%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Asian",
   "year": "2023",
   "actual": "79.510%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Black/African American",
   "year": "2023",
   "actual": "79.850%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Hispanic/Latino/Spanish",
   "year": "2023",
   "actual": "79.990%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2023",
   "actual": "78.060%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "White",
   "year": "2023",
   "actual": "77.880%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Multiracial",
   "year": "2023",
   "actual": "76.690%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health and Safety of Children in Care",
   "year": "2023",
   "actual": "86%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health and Safety of Children in Care",
   "year": "2024",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "access to early care and education infants toddlers percentage of infants toddlers birth 2 years with access to a regulated child care slot",
   "submeasure": "Access to Early Care and Education: Infants & Toddlers",
   "year": "2023",
   "actual": "17.900%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "access to early care and education preschool age percentage of preschool age children 3 4 years with access to a regulated child care slot regulated child care slots include centers certified family a",
   "submeasure": "Access to Early Care and Education: Preschool Age",
   "year": "2023",
   "actual": "34.240%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early learning workforce retention all percentage of early learning providers who have remained in the workforce",
   "submeasure": "Early Learning Workforce Retention (all)",
   "year": "2023",
   "actual": "74.440%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early learning workforce retention all percentage of early learning providers who have remained in the workforce",
   "submeasure": "Early Learning Workforce Retention (all)",
   "year": "2024",
   "actual": "77.490%",
   "target": "66.050%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "American Indian/Alaskan Native",
   "year": "2023",
   "actual": "76.950%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "American Indian/Alaskan Native",
   "year": "2024",
   "actual": "79.060%",
   "target": "67.150%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Asian",
   "year": "2023",
   "actual": "79.510%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Asian",
   "year": "2024",
   "actual": "78.430%",
   "target": "69.250%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Black/African American",
   "year": "2023",
   "actual": "79.850%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Black/African American",
   "year": "2024",
   "actual": "80.660%",
   "target": "70.300%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Hispanic/Latino/Spanish",
   "year": "2023",
   "actual": "79.990%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Hispanic/Latino/Spanish",
   "year": "2024",
   "actual": "83.360%",
   "target": "75.550%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2023",
   "actual": "78.060%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2024",
   "actual": "79.890%",
   "target": "65.050%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "White",
   "year": "2023",
   "actual": "77.880%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "White",
   "year": "2024",
   "actual": "79.400%",
   "target": "71.350%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Multiracial",
   "year": "2023",
   "actual": "76.690%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "Multiracial",
   "year": "2024",
   "actual": "84.860%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely central background registry cbr approvals percentage of central background registry cbr applications conditionally or fully approved in four weeks or less",
   "submeasure": "Timely Central Background Registry (CBR) Approvals",
   "year": "2024",
   "actual": "71%",
   "target": "64.410%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "g. Customer Service Overall",
   "year": "2024",
   "actual": "70.200%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "g. Timeliness",
   "year": "2024",
   "actual": "67.200%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "g. Helpfulness",
   "year": "2024",
   "actual": "78.900%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "g. Expertise",
   "year": "2024",
   "actual": "76.700%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "g. Availability of Information",
   "year": "2024",
   "actual": "66.400%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "g. Accuracy",
   "year": "2024",
   "actual": "71.500%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health and Safety of Children in Care",
   "year": "2023",
   "actual": "86%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health and Safety of Children in Care",
   "year": "2024",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health and safety of children in care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health and Safety of Children in Care",
   "year": "2025",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "access to early care and education infants toddlers percentage of infants toddlers birth 2 years with access to a regulated child care slot",
   "submeasure": "Access to Early Care and Education: Infants & Toddlers",
   "year": "2023",
   "actual": "17.900%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "access to early care and education infants toddlers percentage of infants toddlers birth 2 years with access to a regulated child care slot",
   "submeasure": "Access to Early Care and Education: Infants & Toddlers",
   "year": "2025",
   "actual": "23.200%",
   "target": "16.400%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "access to early care and education preschool age percentage of preschool age children 3 4 years with access to a regulated child care slot regulated child care slots include centers certified family a",
   "submeasure": "Access to Early Care and Education: Preschool Age",
   "year": "2023",
   "actual": "34.240%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "access to early care and education preschool age percentage of preschool age children 3 4 years with access to a regulated child care slot regulated child care slots include centers certified family a",
   "submeasure": "Access to Early Care and Education: Preschool Age",
   "year": "2025",
   "actual": "38.370%",
   "target": "36.650%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early learning workforce retention all percentage of early learning providers who have remained in the workforce",
   "submeasure": "Early Learning Workforce Retention (all)",
   "year": "2023",
   "actual": "74.440%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early learning workforce retention all percentage of early learning providers who have remained in the workforce",
   "submeasure": "Early Learning Workforce Retention (all)",
   "year": "2024",
   "actual": "77.490%",
   "target": "66.050%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early learning workforce retention all percentage of early learning providers who have remained in the workforce",
   "submeasure": "Early Learning Workforce Retention (all)",
   "year": "2025",
   "actual": "77.260%",
   "target": "67.050%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2023",
   "actual": "76.950%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2024",
   "actual": "79.060%",
   "target": "67.150%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2025",
   "actual": "73.150%",
   "target": "68.150%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "b. Asian",
   "year": "2023",
   "actual": "79.510%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "b. Asian",
   "year": "2024",
   "actual": "78.430%",
   "target": "69.250%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "b. Asian",
   "year": "2025",
   "actual": "81.220%",
   "target": "70.250%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "c. Black/African American",
   "year": "2023",
   "actual": "79.850%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "c. Black/African American",
   "year": "2024",
   "actual": "80.660%",
   "target": "70.300%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "c. Black/African American",
   "year": "2025",
   "actual": "78.230%",
   "target": "71.300%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "d. Hispanic/Latino/Spanish",
   "year": "2023",
   "actual": "79.990%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "d. Hispanic/Latino/Spanish",
   "year": "2024",
   "actual": "83.360%",
   "target": "75.550%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "d. Hispanic/Latino/Spanish",
   "year": "2025",
   "actual": "83.240%",
   "target": "76.550%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "e. Native Hawaiian/Pacific Islander",
   "year": "2023",
   "actual": "78.060%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "e. Native Hawaiian/Pacific Islander",
   "year": "2024",
   "actual": "79.890%",
   "target": "65.050%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "e. Native Hawaiian/Pacific Islander",
   "year": "2025",
   "actual": "75.490%",
   "target": "66.050%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "77.880%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "79.400%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "78.590%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "g. Multiracial",
   "year": "2023",
   "actual": "76.690%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "g. Multiracial",
   "year": "2024",
   "actual": "84.860%",
   "target": "72.400%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "early learning workforce retention by race and ethnicity percentage of early learning providers who have remained in the workforce disaggregated by race and ethnicity",
   "submeasure": "g. Multiracial",
   "year": "2025",
   "actual": "77.640%",
   "target": "73.400%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely central background registry cbr approvals percentage of central background registry cbr applications conditionally or fully approved in four weeks or less",
   "submeasure": "Timely Central Background Registry (CBR) Approvals",
   "year": "2024",
   "actual": "71%",
   "target": "64.410%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely central background registry cbr approvals percentage of central background registry cbr applications conditionally or fully approved in four weeks or less",
   "submeasure": "Timely Central Background Registry (CBR) Approvals",
   "year": "2025",
   "actual": "91.010%",
   "target": "67.410%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "a. Customer Service Overall",
   "year": "2024",
   "actual": "70.200%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "b. Timeliness",
   "year": "2024",
   "actual": "67.200%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "c. Helpfulness",
   "year": "2024",
   "actual": "78.900%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "76.700%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "e. Availability of Information",
   "year": "2024",
   "actual": "66.400%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Early Learning and Care",
   "agency_doc": "appr-delc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the delc customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabi",
   "submeasure": "f. Accuracy",
   "year": "2024",
   "actual": "71.500%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DELC_2025-10-01.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2013",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2015",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2017",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2013",
   "actual": "0",
   "target": "2,100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2014",
   "actual": "0",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2015",
   "actual": "2,271",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2016",
   "actual": "0",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "actual": "0",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2013",
   "actual": "41",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2014",
   "actual": "212",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2015",
   "actual": "73",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2016",
   "actual": "144",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "actual": "6",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2013",
   "actual": "3",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2014",
   "actual": "68",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2015",
   "actual": "11",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2016",
   "actual": "60",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2013",
   "actual": "19",
   "target": "15",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2014",
   "actual": "16",
   "target": "13",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2015",
   "actual": "11",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2016",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2017",
   "actual": "0",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2013",
   "actual": "15",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2014",
   "actual": "13",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2015",
   "actual": "10",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2016",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "actual": "9",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2013",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2014",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2015",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2017",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2013",
   "actual": "14%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2014",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2016",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "actual": "3%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2013",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2016",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2013",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2014",
   "actual": "30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2016",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2013",
   "actual": "12%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2014",
   "actual": "3%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2016",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2013",
   "actual": "50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2014",
   "actual": "51%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2016",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "actual": "50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of heating oil tank sites cleaned up",
   "year": "2017",
   "actual": "84.60%",
   "target": "83.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of regulated underground storage tank sites cleaned up",
   "year": "2017",
   "actual": "89.10%",
   "target": "89.10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2017",
   "actual": "46.90%",
   "target": "48.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2017",
   "actual": "5,316,351",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2017",
   "actual": "42.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2013",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2014",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2015",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2016",
   "actual": "84.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2013",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2017-10-02.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2015",
   "actual": "2,271",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2016",
   "actual": "0",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "actual": "0",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "actual": "2,486",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2019",
   "actual": "No Data",
   "target": "2,069",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2015",
   "actual": "73",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2016",
   "actual": "144",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "actual": "6",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "actual": "191",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2019",
   "actual": "154",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2015",
   "actual": "11",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2016",
   "actual": "60",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "actual": "177",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2019",
   "actual": "166",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2015",
   "actual": "11",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2016",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2017",
   "actual": "0",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2018",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2019",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2015",
   "actual": "10",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2016",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "actual": "9",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2019",
   "actual": "8",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2019",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2016",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "actual": "3%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2016",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2016",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "actual": "32%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2019",
   "actual": "30%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2016",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "actual": "8%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2019",
   "actual": "9%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2016",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "actual": "50%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "actual": "49%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2019",
   "actual": "51%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2017",
   "actual": "84.60%",
   "target": "83.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2018",
   "actual": "85.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2019",
   "actual": "86.10%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2017",
   "actual": "89.10%",
   "target": "89.10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2018",
   "actual": "89.10%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2019",
   "actual": "89.40%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2017",
   "actual": "46.90%",
   "target": "48.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2018",
   "actual": "48.30%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2019",
   "actual": "50.70%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2017",
   "actual": "5,276,375",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2018",
   "actual": "5,529,121",
   "target": "4,482,885",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2019",
   "actual": "No Data",
   "target": "4,427,312",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2017",
   "actual": "42.19%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2018",
   "actual": "42.10%",
   "target": "50.42%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2019",
   "actual": "No Data",
   "target": "51.21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2015",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2016",
   "actual": "84.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2019-09-11",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2019-09-11.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2016",
   "actual": "0",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "actual": "0",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "actual": "2,486",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2019",
   "actual": "No Data",
   "target": "2,069",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2020",
   "actual": "2,394",
   "target": "1,837",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2016",
   "actual": "144",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "actual": "6",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "actual": "191",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2019",
   "actual": "154",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2020",
   "actual": "37",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2016",
   "actual": "60",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "actual": "177",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2019",
   "actual": "166",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2020",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2016",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2017",
   "actual": "0",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2018",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2019",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2016",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "actual": "9",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2019",
   "actual": "8",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2020",
   "actual": "10",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2020",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2019",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2020",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2016",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "actual": "3%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "actual": "5%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2020",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2016",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2016",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "actual": "32%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2019",
   "actual": "30%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2016",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "actual": "8%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2019",
   "actual": "9%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "7%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2016",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "actual": "50%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "actual": "49%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2019",
   "actual": "51%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2020",
   "actual": "51%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2017",
   "actual": "84.60%",
   "target": "83.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2018",
   "actual": "85.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2019",
   "actual": "86.10%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2020",
   "actual": "86.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2017",
   "actual": "89.10%",
   "target": "89.10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2018",
   "actual": "89.10%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2019",
   "actual": "89.40%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2017",
   "actual": "46.90%",
   "target": "48.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2018",
   "actual": "48.30%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2019",
   "actual": "50.70%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2020",
   "actual": "51.50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2017",
   "actual": "5,276,375",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2018",
   "actual": "5,529,121",
   "target": "4,482,885",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2019",
   "actual": "No Data",
   "target": "4,427,312",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2020",
   "actual": "No Data",
   "target": "4,871,739",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2017",
   "actual": "42.19%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2018",
   "actual": "42.10%",
   "target": "50.42%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2019",
   "actual": "No Data",
   "target": "51.21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2020",
   "actual": "No Data",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2016",
   "actual": "84.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2020",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2020",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "actual": "0",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "actual": "2,486",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2020",
   "actual": "2,394",
   "target": "1,837",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "actual": "6",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "actual": "191",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2019",
   "actual": "154",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2020",
   "actual": "37",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2021",
   "actual": "64",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "actual": "177",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2019",
   "actual": "166",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2020",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2021",
   "actual": "243",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2017",
   "actual": "0",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2018",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2019",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2021",
   "actual": "23",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "actual": "9",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2019",
   "actual": "8",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2020",
   "actual": "10",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2021",
   "actual": "24",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2020",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2021",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2019",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2020",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2021",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "actual": "3%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "actual": "5%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2020",
   "actual": "32%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2021",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "actual": "32%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2019",
   "actual": "30%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2021",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "actual": "8%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2019",
   "actual": "9%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "7%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2021",
   "actual": "8%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "actual": "50%",
   "target": "45%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "actual": "49%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2019",
   "actual": "51%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2020",
   "actual": "51%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2021",
   "actual": "51%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2017",
   "actual": "84.60%",
   "target": "83.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2018",
   "actual": "85.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2019",
   "actual": "86.10%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2020",
   "actual": "86.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2021",
   "actual": "86.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2017",
   "actual": "89.10%",
   "target": "89.10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2018",
   "actual": "89.10%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2019",
   "actual": "89.40%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2021",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2017",
   "actual": "46.90%",
   "target": "48.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2018",
   "actual": "48.30%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2019",
   "actual": "50.70%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2020",
   "actual": "51.50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2021",
   "actual": "53.69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2017",
   "actual": "5,276,375",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2018",
   "actual": "5,529,121",
   "target": "4,482,885",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2021",
   "actual": "5,728,796",
   "target": "4,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2017",
   "actual": "42.19%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2018",
   "actual": "42.10%",
   "target": "50.42%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2021",
   "actual": "42%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2020",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2020",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2021-10-04.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "actual": "2,486",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2020",
   "actual": "2,394",
   "target": "1,837",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "actual": "191",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2019",
   "actual": "154",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2020",
   "actual": "37",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2021",
   "actual": "64",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2022",
   "actual": "137",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "actual": "177",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2019",
   "actual": "166",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2020",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2021",
   "actual": "243",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2022",
   "actual": "159",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2018",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2019",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2021",
   "actual": "23",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2022",
   "actual": "17",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2019",
   "actual": "8",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2020",
   "actual": "10",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2021",
   "actual": "24",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2022",
   "actual": "21",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2022",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2020",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2021",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2019",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2020",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2021",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2022",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "actual": "5%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2020",
   "actual": "29.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2021",
   "actual": "32%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2021",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2022",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "actual": "32%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2019",
   "actual": "30%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2021",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2022",
   "actual": "8%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "actual": "8%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2019",
   "actual": "9%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "7%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2021",
   "actual": "8%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2022",
   "actual": "11%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "actual": "49%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2019",
   "actual": "51%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2020",
   "actual": "51%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2021",
   "actual": "51%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2022",
   "actual": "49%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2018",
   "actual": "85.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2019",
   "actual": "86.10%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2020",
   "actual": "86.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2021",
   "actual": "86.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2022",
   "actual": "86.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2018",
   "actual": "89.10%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2019",
   "actual": "89.40%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2021",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2022",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2018",
   "actual": "48.30%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2019",
   "actual": "50.70%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2020",
   "actual": "51.50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2021",
   "actual": "53.69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2022",
   "actual": "55.19%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2018",
   "actual": "5,529,121",
   "target": "4,482,885",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2021",
   "actual": "5,728,796",
   "target": "4,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2022",
   "actual": "5,960,805",
   "target": "5,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2018",
   "actual": "42.10%",
   "target": "50.42%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2021",
   "actual": "42%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2022",
   "actual": "42.07%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2020",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2020",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "appr-deq-2022-10-03-final",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2022",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2022-10-03_FINAL.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2020",
   "actual": "2,394",
   "target": "1,837",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2023",
   "actual": "1,699",
   "target": "1,800",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2019",
   "actual": "154",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2020",
   "actual": "37",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2021",
   "actual": "64",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2022",
   "actual": "137",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2023",
   "actual": "83",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2019",
   "actual": "166",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2020",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2021",
   "actual": "243",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2022",
   "actual": "159",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2023",
   "actual": "68",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2019",
   "actual": "11",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2021",
   "actual": "23",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2022",
   "actual": "17",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2023",
   "actual": "17",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2019",
   "actual": "8",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2020",
   "actual": "10",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2021",
   "actual": "24",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2022",
   "actual": "21",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2023",
   "actual": "34",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2023",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2020",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2021",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2023",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2019",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2020",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2021",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2022",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2023",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2019",
   "actual": "5%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2020",
   "actual": "29.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2021",
   "actual": "32%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2022",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2021",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2022",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2023",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2019",
   "actual": "30%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2021",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2022",
   "actual": "8%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2023",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2019",
   "actual": "9%",
   "target": "2%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2020",
   "actual": "16%",
   "target": "7%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2021",
   "actual": "8%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2022",
   "actual": "11%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2023",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2019",
   "actual": "51%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2020",
   "actual": "51%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2021",
   "actual": "51%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2022",
   "actual": "49%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2023",
   "actual": "49%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2019",
   "actual": "86.10%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2020",
   "actual": "86.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2021",
   "actual": "86.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2022",
   "actual": "86.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2023",
   "actual": "87.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2019",
   "actual": "89.40%",
   "target": "89.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2021",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2022",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2023",
   "actual": "90.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2019",
   "actual": "50.70%",
   "target": "49.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2020",
   "actual": "51.50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2021",
   "actual": "53.69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2022",
   "actual": "55.19%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2023",
   "actual": "55.70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2021",
   "actual": "5,728,796",
   "target": "4,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2022",
   "actual": "5,960,805",
   "target": "5,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2023",
   "actual": "6,494,204",
   "target": "4,800,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2021",
   "actual": "42%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2022",
   "actual": "42.07%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2023",
   "actual": "36.68%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2020",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2020",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2022",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2023-10-01.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2023",
   "actual": "1,699",
   "target": "1,800",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2021",
   "actual": "64",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2022",
   "actual": "137",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2023",
   "actual": "83",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2024",
   "actual": "91",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2025",
   "actual": "81",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2021",
   "actual": "243",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2022",
   "actual": "159",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2023",
   "actual": "68",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2024",
   "actual": "109",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2025",
   "actual": "52",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2021",
   "actual": "23",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2022",
   "actual": "17",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2023",
   "actual": "17",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2024",
   "actual": "19.40",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2025",
   "actual": "19",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2021",
   "actual": "24",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2022",
   "actual": "21",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2023",
   "actual": "34",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2024",
   "actual": "19.50",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2025",
   "actual": "20",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "a. Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "a. Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "a. Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "a. Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2024",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "a. Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2025",
   "actual": "18%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2023",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2024",
   "actual": "50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2025",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "a. Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "a. Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "a. Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "a. Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2024",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "a. Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2025",
   "actual": "35%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2021",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2023",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2024",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2025",
   "actual": "25%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "a. Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2021",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "a. Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "a. Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "a. Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2024",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "a. Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2025",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "b. Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2021",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "b. Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2022",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "b. Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2023",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "b. Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2024",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "b. Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2025",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2021",
   "actual": "32%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2022",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2024",
   "actual": "19%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2021",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2022",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2023",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2024",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2025",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2021",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2022",
   "actual": "8%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2023",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2024",
   "actual": "7%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2025",
   "actual": "8%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2021",
   "actual": "8%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2022",
   "actual": "11%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2023",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2024",
   "actual": "24%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2025",
   "actual": "23%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2021",
   "actual": "51%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2022",
   "actual": "49%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2023",
   "actual": "49%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2024",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2025",
   "actual": "49%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2021",
   "actual": "86.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2022",
   "actual": "86.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2023",
   "actual": "87.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2024",
   "actual": "87.64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2025",
   "actual": "87.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2021",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2022",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2023",
   "actual": "90.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2024",
   "actual": "90.49%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2025",
   "actual": "90.92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2021",
   "actual": "53.69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2022",
   "actual": "55.19%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2023",
   "actual": "55.70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2024",
   "actual": "57.09%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2025",
   "actual": "47.53%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2021",
   "actual": "5,728,796",
   "target": "4,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2022",
   "actual": "5,960,805",
   "target": "5,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2023",
   "actual": "6,494,204",
   "target": "4,800,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2024",
   "actual": "6,091,756",
   "target": "4,500,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2025",
   "actual": "5,659,577",
   "target": "4,500,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2021",
   "actual": "42%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2022",
   "actual": "42.07%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2023",
   "actual": "36.68%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2024",
   "actual": "39.41%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2025",
   "actual": "36.26%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2024",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2024",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2024",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2024",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "appr-deq-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2022",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DEQ_2025-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2013",
   "actual": "59%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2014",
   "actual": "60%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2015",
   "actual": "62.44%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2016",
   "actual": "62.34%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2017",
   "actual": "60.20%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2015",
   "actual": "3.40",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2016",
   "actual": "3.70",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2017",
   "actual": "4.30",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2013",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2014",
   "actual": "61.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2015",
   "actual": "68.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2016",
   "actual": "65.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2017",
   "actual": "63.46%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2013",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2014",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2015",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2016",
   "actual": "94.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2017",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2013",
   "actual": "95.50%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2014",
   "actual": "95.83%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2015",
   "actual": "96.56%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2016",
   "actual": "94.50%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2017",
   "actual": "93.87%",
   "target": "96.60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2013",
   "actual": "57.70%",
   "target": "64%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2014",
   "actual": "61.80%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2015",
   "actual": "64.70%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2016",
   "actual": "63.70%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2017",
   "actual": "70.90%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2013",
   "actual": "95.90%",
   "target": "94.10%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2014",
   "actual": "95.50%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2016",
   "actual": "94.60%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2017",
   "actual": "93.87%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2014",
   "actual": "66%",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2015",
   "actual": "62.90%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2016",
   "actual": "66.10%",
   "target": "70.60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2017",
   "actual": "73.70%",
   "target": "75.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2014",
   "actual": "42.60%",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2015",
   "actual": "44.30%",
   "target": "42.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2016",
   "actual": "46.10%",
   "target": "48.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2017",
   "actual": "48.50%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2013",
   "actual": "3.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2014",
   "actual": "3.13%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2015",
   "actual": "3.07%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2016",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2017",
   "actual": "3.12%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2013",
   "actual": "84.80%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2014",
   "actual": "85.10%",
   "target": "84.09%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2015",
   "actual": "86.10%",
   "target": "85.96%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2016",
   "actual": "86.90%",
   "target": "85.96%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2017",
   "actual": "87.20%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2013",
   "actual": "80.40%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2014",
   "actual": "56%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2015",
   "actual": "43.93%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2016",
   "actual": "61.84%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2017",
   "actual": "55.22%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2015",
   "actual": "72.14%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2016",
   "actual": "73.52%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2017",
   "actual": "74.32%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2015",
   "actual": "1,947",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2016",
   "actual": "2,971",
   "target": "0",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2017",
   "actual": "3,007",
   "target": "3,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2013",
   "actual": "2.83%",
   "target": "2.39%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2014",
   "actual": "2.47%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2015",
   "actual": "2.11%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2016",
   "actual": "1.83%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2017",
   "actual": "2.10%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2017",
   "actual": "97.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2017",
   "actual": "0.80",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2017",
   "actual": "1.30",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2014",
   "actual": "25.80%",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2015",
   "actual": "25.20%",
   "target": "27%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2016",
   "actual": "23.90%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2017",
   "actual": "25.40%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2015",
   "actual": "126.50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2016",
   "actual": "122.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2017",
   "actual": "122.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2017-09-29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2015",
   "actual": "3.07%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2016",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2017",
   "actual": "3.12%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2018",
   "actual": "3.05%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2019",
   "actual": "2.95%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2015",
   "actual": "86.10%",
   "target": "85.96%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2016",
   "actual": "86.90%",
   "target": "85.96%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2017",
   "actual": "87.20%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2018",
   "actual": "87.40%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2019",
   "actual": "87.20%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2017",
   "actual": "97.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2018",
   "actual": "97.82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2019",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2016",
   "actual": "94.60%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2017",
   "actual": "93.87%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2018",
   "actual": "92%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2019",
   "actual": "93.20%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2015",
   "actual": "62.90%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2016",
   "actual": "66.10%",
   "target": "70.60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2017",
   "actual": "73.70%",
   "target": "75.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2018",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2019",
   "actual": "71.90%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2015",
   "actual": "44.30%",
   "target": "42.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2016",
   "actual": "46.10%",
   "target": "48.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2017",
   "actual": "48.50%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2018",
   "actual": "42.10%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2019",
   "actual": "43.70%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2017",
   "actual": "0.80",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2018",
   "actual": "0.70",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2019",
   "actual": "0.70",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2017",
   "actual": "1.30",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2018",
   "actual": "0.90",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2019",
   "actual": "1.30",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2019",
   "actual": "1.10",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2015",
   "actual": "25.20%",
   "target": "27%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2016",
   "actual": "23.90%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2017",
   "actual": "25.40%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2018",
   "actual": "23.80%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2019",
   "actual": "23%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2019",
   "actual": "69.18%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2019",
   "actual": "66.30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2016",
   "actual": "399",
   "target": "235",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2017",
   "actual": "542",
   "target": "395",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2018",
   "actual": "780",
   "target": "565",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2019",
   "actual": "914",
   "target": "735",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2019",
   "actual": "2.49%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2019",
   "actual": "68.10%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2019",
   "actual": "22.20%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2019",
   "actual": "12.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2019",
   "actual": "66.50%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2015",
   "actual": "62.44%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2016",
   "actual": "62.34%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2017",
   "actual": "60.20%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2018",
   "actual": "57%",
   "target": "63%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2019",
   "actual": "56.50%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2019",
   "actual": "57.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2019",
   "actual": "54.30%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2019",
   "actual": "$3,378.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73.80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "67.90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "75.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "66.30%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2019-10-07.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2016",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2017",
   "actual": "3.12%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2018",
   "actual": "3.05%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2019",
   "actual": "2.95%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2020",
   "actual": "2.90%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2016",
   "actual": "86.90%",
   "target": "85.96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2017",
   "actual": "87.20%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2018",
   "actual": "87.40%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2019",
   "actual": "87.20%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2020",
   "actual": "87.50%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2017",
   "actual": "97.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2018",
   "actual": "97.82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2019",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2020",
   "actual": "95.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2016",
   "actual": "94.60%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2017",
   "actual": "93.87%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2018",
   "actual": "92%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2019",
   "actual": "93.20%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2020",
   "actual": "92.90%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2016",
   "actual": "66.10%",
   "target": "70.60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2017",
   "actual": "73.70%",
   "target": "75.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2018",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2019",
   "actual": "71.90%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2020",
   "actual": "75.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2016",
   "actual": "46.10%",
   "target": "48.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2017",
   "actual": "48.50%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2018",
   "actual": "42.10%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2019",
   "actual": "43.70%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2020",
   "actual": "47.20%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2017",
   "actual": "0.80",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2018",
   "actual": "0.70",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2019",
   "actual": "0.70",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2020",
   "actual": "0.80",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2017",
   "actual": "1.30",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2018",
   "actual": "0.90",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2019",
   "actual": "1.30",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2020",
   "actual": "1.30",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2019",
   "actual": "1.10",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "disparity of foster youth achieving permanency cw the disparity in foster youth achieving permanency with 2 years by race ethnicity",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2016",
   "actual": "23.90%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2017",
   "actual": "25.40%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2018",
   "actual": "23.80%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2019",
   "actual": "23%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2020",
   "actual": "22.10%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2019",
   "actual": "61%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2020",
   "actual": "67%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2019",
   "actual": "66.30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2016",
   "actual": "399",
   "target": "235",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2017",
   "actual": "542",
   "target": "395",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2018",
   "actual": "780",
   "target": "565",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2019",
   "actual": "914",
   "target": "735",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2020",
   "actual": "1,024",
   "target": "885",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2019",
   "actual": "2.49%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2020",
   "actual": "2.23%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2019",
   "actual": "68.10%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2020",
   "actual": "68.70%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2019",
   "actual": "22.20%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2020",
   "actual": "40.50%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2019",
   "actual": "12.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2020",
   "actual": "25.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2019",
   "actual": "66.50%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2020",
   "actual": "73.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2016",
   "actual": "62.34%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2017",
   "actual": "60.20%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2018",
   "actual": "57%",
   "target": "63%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2019",
   "actual": "56.50%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2020",
   "actual": "55.60%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2019",
   "actual": "57.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2020",
   "actual": "57.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2019",
   "actual": "54.30%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2020",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2019",
   "actual": "$3,378.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2020",
   "actual": "$3,606.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73.80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "81%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "67.90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "75.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "66.30%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2020-09-30.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2017",
   "actual": "3.12%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2018",
   "actual": "3.05%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2019",
   "actual": "2.95%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2020",
   "actual": "2.90%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2017",
   "actual": "87.20%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2018",
   "actual": "87.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2019",
   "actual": "87.20%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2020",
   "actual": "87.50%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2017",
   "actual": "97.70%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2018",
   "actual": "97.82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2019",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2020",
   "actual": "95.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2021",
   "actual": "91.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2017",
   "actual": "93.87%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2018",
   "actual": "92%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2019",
   "actual": "93.20%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2020",
   "actual": "92.90%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2021",
   "actual": "94.10%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2017",
   "actual": "73.70%",
   "target": "75.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2018",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2019",
   "actual": "71.90%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2020",
   "actual": "75.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2021",
   "actual": "74.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2017",
   "actual": "48.50%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2018",
   "actual": "42.10%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2019",
   "actual": "43.70%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2020",
   "actual": "47.20%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2021",
   "actual": "53.60%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2021",
   "actual": "37.13",
   "target": "23",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2021",
   "actual": "27.65",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2021",
   "actual": "26.75",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2021",
   "actual": "27.70",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2021",
   "actual": "24.43",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2017",
   "actual": "25.40%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2018",
   "actual": "23.80%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2019",
   "actual": "23%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2020",
   "actual": "22.10%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2021",
   "actual": "22.60%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2019",
   "actual": "61%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2020",
   "actual": "67%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2021",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2019",
   "actual": "66.30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2017",
   "actual": "542",
   "target": "395",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2018",
   "actual": "780",
   "target": "565",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2019",
   "actual": "914",
   "target": "735",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2020",
   "actual": "1,024",
   "target": "885",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2021",
   "actual": "1,110",
   "target": "1,015",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2019",
   "actual": "2.49%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2020",
   "actual": "2.23%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2021",
   "actual": "1.03%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2019",
   "actual": "68.10%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2020",
   "actual": "68.70%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2021",
   "actual": "43.30%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2019",
   "actual": "22.20%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2020",
   "actual": "40.50%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2021",
   "actual": "38.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2019",
   "actual": "12.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2020",
   "actual": "25.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2021",
   "actual": "39.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2017",
   "actual": "60.20%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2018",
   "actual": "57%",
   "target": "63%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2019",
   "actual": "56.50%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2020",
   "actual": "55.60%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2021",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2019",
   "actual": "57.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2020",
   "actual": "57.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2021",
   "actual": "52.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2019",
   "actual": "54.30%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2020",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2021",
   "actual": "49.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2019",
   "actual": "$3,378.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2020",
   "actual": "$3,606.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2021",
   "actual": "$3,114.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73.80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "67.90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "75.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "66.30%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2021",
   "actual": "2.78",
   "target": "1.90",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2021",
   "actual": "1.31",
   "target": "1.25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2021",
   "actual": "0.33",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2021",
   "actual": "0.93",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "appr-dhs-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2021",
   "actual": "0.98",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2021.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2020",
   "actual": "2.90%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2021",
   "actual": "2.73%",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2022",
   "actual": "2.71%",
   "target": "3.07%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2020",
   "actual": "87.50%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2021",
   "actual": "88.07%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2022",
   "actual": "88.70%",
   "target": "89.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2020",
   "actual": "95.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2021",
   "actual": "91.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2020",
   "actual": "92.90%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2021",
   "actual": "94.10%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2022",
   "actual": "93%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2020",
   "actual": "75.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2021",
   "actual": "74.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2022",
   "actual": "72.50%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2020",
   "actual": "47.20%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2021",
   "actual": "53.60%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2022",
   "actual": "68.50%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2021",
   "actual": "37.13",
   "target": "23",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2022",
   "actual": "32.17",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2021",
   "actual": "27.65",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2022",
   "actual": "29.54",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2021",
   "actual": "26.75",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2022",
   "actual": "27.89",
   "target": "19",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2021",
   "actual": "27.70",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2022",
   "actual": "31.24",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2021",
   "actual": "24.43",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2022",
   "actual": "28.04",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2020",
   "actual": "22.10%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2021",
   "actual": "22.60%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2022",
   "actual": "22.50%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2020",
   "actual": "67%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2021",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2022",
   "actual": "55%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "adults enrolled in odds program receiving in home services the percentage of adults enrolled in the intellectual developmental disabilities program who are receiving services in their own home includi",
   "submeasure": "In-Home Services",
   "year": "2022",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2020",
   "actual": "1,024",
   "target": "885",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2021",
   "actual": "1,110",
   "target": "1,015",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported employment services to obtain competitive integrated employment number of individuals in sheltered workshop target population receiving supported and or related employment services from odds",
   "submeasure": "SUPPORTED EMPLOYMENT - EMPLOYMENT FIRST",
   "year": "2022",
   "actual": "1,138",
   "target": "1,115",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2020",
   "actual": "2.23%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2021",
   "actual": "1.03%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2022",
   "actual": "1.34%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2020",
   "actual": "68.70%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2021",
   "actual": "43.30%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2022",
   "actual": "44.80%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2020",
   "actual": "40.50%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2021",
   "actual": "38.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2022",
   "actual": "41.60%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2020",
   "actual": "25.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2021",
   "actual": "39.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2022",
   "actual": "33.50%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2020",
   "actual": "73.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2021",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2022",
   "actual": "74.20%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2020",
   "actual": "55.60%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2021",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2022",
   "actual": "52.10%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2020",
   "actual": "57.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2021",
   "actual": "52.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2022",
   "actual": "52.90%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2020",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2021",
   "actual": "49.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2022",
   "actual": "51.10%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2020",
   "actual": "$3,606.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2021",
   "actual": "$3,114.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2022",
   "actual": "$3,552.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2021",
   "actual": "2.78",
   "target": "1.90",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2022",
   "actual": "3.30",
   "target": "1.35",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2021",
   "actual": "1.31",
   "target": "1.25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2022",
   "actual": "1.90",
   "target": "1.15",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2021",
   "actual": "0.33",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2022",
   "actual": "0.30",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2021",
   "actual": "0.93",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2022",
   "actual": "0.80",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2021",
   "actual": "0.98",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2022",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2022.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2019",
   "actual": "2.95%",
   "target": "3.08%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2020",
   "actual": "2.90%",
   "target": "3.08%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2021",
   "actual": "2.73%",
   "target": "3.08%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2022",
   "actual": "2.71%",
   "target": "3.07%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2023",
   "actual": "2.68%",
   "target": "3.06%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2019",
   "actual": "87.20%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2020",
   "actual": "87.50%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2021",
   "actual": "88.07%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2022",
   "actual": "88.70%",
   "target": "89.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2023",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2019",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2020",
   "actual": "95.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2021",
   "actual": "91.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2023",
   "actual": "93.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2019",
   "actual": "93.20%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2020",
   "actual": "92.90%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2021",
   "actual": "94.10%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2022",
   "actual": "93%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2023",
   "actual": "93.60%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2019",
   "actual": "71.90%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2020",
   "actual": "75.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2021",
   "actual": "74.70%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2022",
   "actual": "72.50%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2023",
   "actual": "75.30%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2019",
   "actual": "43.70%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2020",
   "actual": "47.20%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2021",
   "actual": "53.60%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2022",
   "actual": "68.50%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2023",
   "actual": "64.30%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2021",
   "actual": "37.13",
   "target": "23",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2022",
   "actual": "32.17",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2023",
   "actual": "34.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2021",
   "actual": "27.65",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2022",
   "actual": "29.54",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2023",
   "actual": "36.20",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2021",
   "actual": "26.75",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2022",
   "actual": "27.89",
   "target": "19",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2023",
   "actual": "28",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2021",
   "actual": "27.70",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2022",
   "actual": "31.24",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2023",
   "actual": "25.50",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2021",
   "actual": "24.43",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2022",
   "actual": "28.04",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2023",
   "actual": "30.40",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2019",
   "actual": "23%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2020",
   "actual": "22.10%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2021",
   "actual": "22.60%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2022",
   "actual": "22.50%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2023",
   "actual": "22.20%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2019",
   "actual": "61%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2020",
   "actual": "67%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2021",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2022",
   "actual": "55%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2023",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment",
   "submeasure": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT",
   "year": "2023",
   "actual": "1,871",
   "target": "1,680",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2019",
   "actual": "2.49%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2020",
   "actual": "2.23%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2021",
   "actual": "1.03%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2022",
   "actual": "1.34%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2023",
   "actual": "1.67%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2019",
   "actual": "68.10%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2020",
   "actual": "68.70%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2021",
   "actual": "43.30%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2022",
   "actual": "44.80%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2019",
   "actual": "22.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2020",
   "actual": "40.50%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2021",
   "actual": "38.30%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2022",
   "actual": "41.60%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2023",
   "actual": "20.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2019",
   "actual": "12.30%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2020",
   "actual": "25.30%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2021",
   "actual": "39.10%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2022",
   "actual": "33.50%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2023",
   "actual": "18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2019",
   "actual": "66.50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2020",
   "actual": "73.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2021",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2022",
   "actual": "74.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2023",
   "actual": "51.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2019",
   "actual": "56.50%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2020",
   "actual": "55.60%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2021",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2022",
   "actual": "52.10%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2023",
   "actual": "57.20%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2019",
   "actual": "57.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2020",
   "actual": "57.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2021",
   "actual": "52.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2022",
   "actual": "52.90%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2023",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2019",
   "actual": "54.30%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2020",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2021",
   "actual": "49.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2022",
   "actual": "51.10%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2023",
   "actual": "52.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2019",
   "actual": "$3,378.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2020",
   "actual": "$3,606.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2021",
   "actual": "$3,114.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2022",
   "actual": "$3,552.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2023",
   "actual": "$3,477.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "67.90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "66.30%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2021",
   "actual": "2.78",
   "target": "1.90",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2022",
   "actual": "3.30",
   "target": "1.35",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2023",
   "actual": "2.78",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2021",
   "actual": "1.31",
   "target": "1.25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2022",
   "actual": "1.90",
   "target": "1.15",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2023",
   "actual": "1.32",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2021",
   "actual": "0.33",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2022",
   "actual": "0.30",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2023",
   "actual": "0.34",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2021",
   "actual": "0.93",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2022",
   "actual": "0.80",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2023",
   "actual": "0.94",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2021",
   "actual": "0.98",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2022",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2023",
   "actual": "0.99",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2023-10-02.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "accessibility of apd long term services and supports all percentage of eligible older adults and people with disabilities who receive assistance from paid caregivers",
   "submeasure": "ACCESSIBILITY OF APD LONG TERM SERVICES AND SUPPORTS - ALL",
   "year": "2025",
   "actual": "0.88%",
   "target": "0.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse investigations that are initiated timely",
   "submeasure": "TIMELY APD ABUSE INVESTIGATIONS",
   "year": "2023",
   "actual": "0.93%",
   "target": "0.95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse investigations that are initiated timely",
   "submeasure": "TIMELY APD ABUSE INVESTIGATIONS",
   "year": "2024",
   "actual": "0.97%",
   "target": "0.95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse investigations that are initiated timely",
   "submeasure": "TIMELY APD ABUSE INVESTIGATIONS",
   "year": "2025",
   "actual": "0.93%",
   "target": "0.95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "recurrence of maltreatment cw of all children who were victims of a substantiated or indicated report of maltreatment during a 12 month target period what percent were victims of another substantiated",
   "submeasure": "RECURRENCE OF MALTREATMENT (CW)",
   "year": "2025",
   "actual": "11.60%",
   "target": "9.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timeliness to permanency cw of all children who enter foster care in a target 12 month period what percent discharged to permanency within 12 months of entering foster care",
   "submeasure": "Timeliness to reunification",
   "year": "2025",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timeliness to permanency cw of all children who enter foster care in a target 12 month period what percent discharged to permanency within 12 months of entering foster care",
   "submeasure": "Timeliness to guardianship",
   "year": "2025",
   "actual": "49%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timeliness to permanency cw of all children who enter foster care in a target 12 month period what percent discharged to permanency within 12 months of entering foster care",
   "submeasure": "Timeliness to adoption finalization.",
   "year": "2025",
   "actual": "37%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2021",
   "actual": "37.13",
   "target": "23",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2022",
   "actual": "32.17",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2023",
   "actual": "34.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2024",
   "actual": "30.60",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2025",
   "actual": "30.40",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2021",
   "actual": "27.65",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2022",
   "actual": "29.54",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2023",
   "actual": "36.20",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2024",
   "actual": "31.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2025",
   "actual": "25.90",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2021",
   "actual": "26.75",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2022",
   "actual": "27.89",
   "target": "19",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2023",
   "actual": "28",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2024",
   "actual": "27.60",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2025",
   "actual": "27",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2021",
   "actual": "27.70",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2022",
   "actual": "31.24",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2023",
   "actual": "25.50",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2024",
   "actual": "26.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2025",
   "actual": "22.70",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2021",
   "actual": "24.43",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2022",
   "actual": "28.04",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2023",
   "actual": "30.40",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2024",
   "actual": "29.30",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2025",
   "actual": "26.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2021",
   "actual": "22.60%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2022",
   "actual": "22.50%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2023",
   "actual": "22.20%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2024",
   "actual": "24.30%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2025",
   "actual": "26.10%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2021",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2022",
   "actual": "55%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2023",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2024",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2025",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "a. American Indian/Alaska Native",
   "year": "2025",
   "actual": "2.60%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "b. Asian",
   "year": "2025",
   "actual": "0.77%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "c. Black",
   "year": "2025",
   "actual": "2.78%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "d. Native Hawaiian and Pacific Islander",
   "year": "2025",
   "actual": "1.82%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "e. White",
   "year": "2025",
   "actual": "1.05%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "f. Hispanic or Latina/o/x/e",
   "year": "2025",
   "actual": "0.64%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "intellectual developmental disability disproportionality odds percentage of idd service recipients by race and ethnicity compared to the oregon population race and ethnicity",
   "submeasure": "g. More than One Race",
   "year": "2025",
   "actual": "0.56%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment",
   "submeasure": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT",
   "year": "2023",
   "actual": "1,871",
   "target": "1,680",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment",
   "submeasure": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT",
   "year": "2024",
   "actual": "1,948",
   "target": "1,760",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment",
   "submeasure": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT",
   "year": "2025",
   "actual": "2,017",
   "target": "1,840",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2021",
   "actual": "1.03%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2022",
   "actual": "1.34%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2023",
   "actual": "1.67%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2024",
   "actual": "1.56%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2025",
   "actual": "1.86%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2021",
   "actual": "43.30%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2022",
   "actual": "44.80%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2023",
   "actual": "61.10%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2024",
   "actual": "75.60%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2025",
   "actual": "72.90%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2021",
   "actual": "38.30%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2022",
   "actual": "41.60%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2023",
   "actual": "20.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2024",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2025",
   "actual": "21.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2021",
   "actual": "39.10%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2022",
   "actual": "33.50%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2023",
   "actual": "18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2024",
   "actual": "17.40%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2025",
   "actual": "20.10%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2021",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2022",
   "actual": "74.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2023",
   "actual": "51.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2024",
   "actual": "55.70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2025",
   "actual": "49.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2021",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2022",
   "actual": "52.10%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2023",
   "actual": "57.20%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2024",
   "actual": "54.63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2025",
   "actual": "45.50%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2021",
   "actual": "52.50%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2022",
   "actual": "52.90%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2023",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2024",
   "actual": "58.08%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2025",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2021",
   "actual": "49.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2022",
   "actual": "51.10%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2023",
   "actual": "52.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2024",
   "actual": "55.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2025",
   "actual": "55.10%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2021",
   "actual": "$3,114.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2022",
   "actual": "$3,552.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2023",
   "actual": "$3,477.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2024",
   "actual": "$3,963.75",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2025",
   "actual": "$4,623.00",
   "target": "$3,500.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "76.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "70.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "70.90%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "applications processed timely the percentage of new eligibility determination requests for snap medical ltss and erdc services completed timely in accordance with federal requirements",
   "submeasure": "a. SNAP",
   "year": "2025",
   "actual": "0.94%",
   "target": "0.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "applications processed timely the percentage of new eligibility determination requests for snap medical ltss and erdc services completed timely in accordance with federal requirements",
   "submeasure": "b. Medical",
   "year": "2025",
   "actual": "0.90%",
   "target": "0.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "applications processed timely the percentage of new eligibility determination requests for snap medical ltss and erdc services completed timely in accordance with federal requirements",
   "submeasure": "d. ERDC",
   "year": "2025",
   "actual": "0.99%",
   "target": "0.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "renewals processed timely the percentage of renewal eligibility determination requests for snap medical ltss and erdc services that are received timely are processed with no break in benefits",
   "submeasure": "a. SNAP",
   "year": "2025",
   "actual": "0.90%",
   "target": "0.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "renewals processed timely the percentage of renewal eligibility determination requests for snap medical ltss and erdc services that are received timely are processed with no break in benefits",
   "submeasure": "b. Medical",
   "year": "2025",
   "actual": "0.99%",
   "target": "0.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "renewals processed timely the percentage of renewal eligibility determination requests for snap medical ltss and erdc services that are received timely are processed with no break in benefits",
   "submeasure": "d. ERDC",
   "year": "2025",
   "actual": "0.92%",
   "target": "0.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "snap applications processed accurately the percentage of eligibility determination requests for snap services completed accurately",
   "submeasure": "SNAP APPLICATIONS PROCESSED ACCURATELY",
   "year": "2025",
   "actual": "0.87%",
   "target": "0.94%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "appr-dhs-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "safety in oregon s licensed longterm care facilities percentage of long term care facilities without level 3 4 or immediate jeopardy ij licensing violations",
   "submeasure": "Safety in Oregon\u2019s licensed long term care facilities",
   "year": "2025",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DHS_2025-10-03.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2016",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2017",
   "actual": "77.69%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2018",
   "actual": "78.28%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2019",
   "actual": "74.98%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2016",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2017",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2018",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "appr-district-attorney-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_District%20Attorney_2020-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2013",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2014",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2015",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2016",
   "actual": "28%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2013",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2014",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2013",
   "actual": "43%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2014",
   "actual": "52%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2015",
   "actual": "75%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2016",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2013",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2014",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2013",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2014",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2015",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2013",
   "actual": "38%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2014",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2015",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2016",
   "actual": "92%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2017",
   "actual": "No Data",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2014",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2016",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "70.90%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "71.21%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "66.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "73.33%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "81.49%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "88.06%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2017-09-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2017-09-13.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2014",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2015",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2016",
   "actual": "28%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2017",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2018",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2014",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2014",
   "actual": "52%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2015",
   "actual": "75%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2016",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2017",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2014",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2018",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2014",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2015",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2017",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2018",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2014",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2015",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2016",
   "actual": "92%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2017",
   "actual": "91%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2018",
   "actual": "28%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2014",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2016",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2018",
   "actual": "93.94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88.14%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.20%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87.13%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "88.12%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "91.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2017",
   "actual": "99.80%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2018",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2018-12-18final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2018",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2018-12-18FINAL.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2015",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2016",
   "actual": "28%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2017",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2018",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2019",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2015",
   "actual": "75%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2016",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2017",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2018",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2015",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2017",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2018",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2019",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2015",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2016",
   "actual": "92%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2017",
   "actual": "91%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2018",
   "actual": "28%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2019",
   "actual": "43%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2016",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2018",
   "actual": "93.94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88.14%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.20%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87.13%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "88.12%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "91.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2017",
   "actual": "99.80%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2018",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2019",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2018",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2019",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2019-10-01.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2016",
   "actual": "28%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2017",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2018",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2019",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2016",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2017",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2018",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2017",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2018",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2019",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2020",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2016",
   "actual": "92%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2017",
   "actual": "91%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2018",
   "actual": "28%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2019",
   "actual": "43%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2020",
   "actual": "52%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2016",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2018",
   "actual": "93.94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2020",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88.14%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.20%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87.13%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "88.12%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "91.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2017",
   "actual": "99.80%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2018",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2019",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2020",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2018",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2019",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2020-10-06",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2020",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2020-10-06.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2017",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2018",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2019",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2021",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2017",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2018",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2017",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2018",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2019",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2020",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2021",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2017",
   "actual": "91%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2018",
   "actual": "28%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2019",
   "actual": "43%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2020",
   "actual": "52%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2021",
   "actual": "100%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2018",
   "actual": "93.94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2020",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88.14%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.20%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87.13%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "88.12%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "91.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2017",
   "actual": "99.80%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2018",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2019",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2020",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2021",
   "actual": "99.76%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2018",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2019",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2020",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "appr-dlcd-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2021",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2021-09-29.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2018",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2022",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2019",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2021",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2022",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2018",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2022",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2018",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2018",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2019",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2020",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2021",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2022",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2018",
   "actual": "72%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2019",
   "actual": "57%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2020",
   "actual": "48%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2021",
   "actual": "0%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2022",
   "actual": "23%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2018",
   "actual": "93.94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2020",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88.14%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.20%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87.13%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "88.12%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "91.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2018",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2019",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2020",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2021",
   "actual": "99.76%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2022",
   "actual": "99.75%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2018",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2019",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2020",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2021",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2022",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2022.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2022",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2023",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2019",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2021",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2022",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2022",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2023",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2019",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2020",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2021",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2022",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2023",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2019",
   "actual": "57%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2020",
   "actual": "48%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2021",
   "actual": "0%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2022",
   "actual": "23%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2023",
   "actual": "85%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2020",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2019",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2020",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2021",
   "actual": "99.76%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2022",
   "actual": "99.75%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2023",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2019",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2020",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2021",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2022",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2023",
   "actual": "99.91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2023-09-28.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2022",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2023",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2024",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2021",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2022",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2024",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2022",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2023",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2024",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2020",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2021",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2022",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2023",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2024",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2020",
   "actual": "48%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2021",
   "actual": "0%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2022",
   "actual": "23%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2023",
   "actual": "85%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2024",
   "actual": "65%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2020",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2020",
   "actual": "99.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2021",
   "actual": "99.76%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2022",
   "actual": "99.75%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2023",
   "actual": "99.73%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2024",
   "actual": "99.73%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2020",
   "actual": "99.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2021",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2022",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2023",
   "actual": "99.91%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2024",
   "actual": "99.91%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2024.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2022",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2023",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2024",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "EMPLOYMENT LAND SUPPLY",
   "year": "2025",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2021",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2022",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2024",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "HOUSING LAND SUPPLY",
   "year": "2025",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2022",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2023",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2024",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PUBLIC FACILITIES PLANS",
   "year": "2025",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "TRANSIT SUPPORTIVE LAND USE",
   "year": "2025",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2021",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2022",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2023",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2024",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "TRANSPORTATION FACILITIES",
   "year": "2025",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2021",
   "actual": "0%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2022",
   "actual": "23%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2023",
   "actual": "85%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2024",
   "actual": "65%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "URBAN GROWTH BOUNDARY EXPANSION",
   "year": "2025",
   "actual": "15%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "GRANT AWARDS",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2021",
   "actual": "99.76%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2022",
   "actual": "99.75%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2023",
   "actual": "99.73%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2024",
   "actual": "99.73%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "farm land percent of farm land zoned for exclusive farm use in 1987 that retains that zoning accounts for the conversion of efu lands resulting from expansion of urban growth boundaries and changes in",
   "submeasure": "Farm Land",
   "year": "2025",
   "actual": "99.72%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2021",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2022",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2023",
   "actual": "99.91%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2024",
   "actual": "99.91%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Department of Land Conservation and Development",
   "agency_doc": "appr-dlcd-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "forest land percent of forest land zoned for forest or mixed farm forest use in 1987 that remains zoned for those uses accounts for the conversion of forest lands resulting from expansion of urban gro",
   "submeasure": "FOREST LAND",
   "year": "2025",
   "actual": "99.90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DLCD_2025-10-02.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17",
   "submeasure": "Compliance with M17",
   "year": "2013",
   "actual": "66.48%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17",
   "submeasure": "Compliance with M17",
   "year": "2014",
   "actual": "66.34%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17",
   "submeasure": "Compliance with M17",
   "year": "2015",
   "actual": "66.68%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17",
   "submeasure": "Compliance with M17",
   "year": "2016",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17",
   "submeasure": "Compliance with M17",
   "year": "2017",
   "actual": "70.17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of high and medium risk inmates that complete a program prioritized on their corrections plan",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2013",
   "actual": "75.80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of high and medium risk inmates that complete a program prioritized on their corrections plan",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2014",
   "actual": "73.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of high and medium risk inmates that complete a program prioritized on their corrections plan",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2015",
   "actual": "74.40%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of high and medium risk inmates that complete a program prioritized on their corrections plan",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2016",
   "actual": "78.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of high and medium risk inmates that complete a program prioritized on their corrections plan",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2017",
   "actual": "80.92%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2013",
   "actual": "26.10%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2014",
   "actual": "25.70%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2015",
   "actual": "28.60%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2016",
   "actual": "30.40%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2017",
   "actual": "31.20%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2013",
   "actual": "1.30",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2014",
   "actual": "1.50",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2015",
   "actual": "1.63",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2016",
   "actual": "1.31",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2017",
   "actual": "1.75",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2013",
   "actual": "0.17",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2014",
   "actual": "0",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2015",
   "actual": "0.16",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2016",
   "actual": "0.50",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2017",
   "actual": "0.16",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2017",
   "actual": "158.50",
   "target": "158.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2013",
   "actual": "8.58",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2014",
   "actual": "8.86",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2015",
   "actual": "9.04",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2016",
   "actual": "9.86",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2017",
   "actual": "10.67",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2013",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2013",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2014",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2015",
   "actual": "3",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2016",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2013",
   "actual": "92%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2014",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2015",
   "actual": "92.30%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2016",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2017",
   "actual": "89.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "55.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "66.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "52.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "55.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2013",
   "actual": "0.64",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2014",
   "actual": "0.85",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2015",
   "actual": "1.08",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2016",
   "actual": "0.78",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "actual": "0.68",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2013",
   "actual": "13.50",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2014",
   "actual": "64.01",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2015",
   "actual": "103.94",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2016",
   "actual": "77",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2017",
   "actual": "116.67",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2017-09-29.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2015",
   "actual": "66.68%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2016",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2017",
   "actual": "70.17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2018",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2019",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2015",
   "actual": "74.40%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2016",
   "actual": "78.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2017",
   "actual": "80.92%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2018",
   "actual": "79.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2019",
   "actual": "78.42%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2019",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2019",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2019",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2019",
   "actual": "95",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2017",
   "actual": "158.50",
   "target": "158.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2018",
   "actual": "153.23",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2019",
   "actual": "150.71",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2019",
   "actual": "1,704",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2015",
   "actual": "3",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2016",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2019",
   "actual": "86.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2016",
   "actual": "66.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "64.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2016",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2018",
   "actual": "65.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2016",
   "actual": "52.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2018",
   "actual": "51.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2016",
   "actual": "55.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2018",
   "actual": "53.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2016",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2018",
   "actual": "56.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "55.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "51.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2015",
   "actual": "1.08%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2016",
   "actual": "0.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "actual": "0.68%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2018",
   "actual": "1.03%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2019",
   "actual": "0.98%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2015",
   "actual": "103.94",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2016",
   "actual": "77",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2017",
   "actual": "116.67",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2018",
   "actual": "102.49",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2019",
   "actual": "No Data",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2019",
   "actual": "2.80",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2019-10-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2016",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2017",
   "actual": "70.17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2018",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2019",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2016",
   "actual": "78.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2017",
   "actual": "80.92%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2018",
   "actual": "79.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2019",
   "actual": "78.42%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2019",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2020",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2019",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2020",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2019",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2020",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2019",
   "actual": "95",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2020",
   "actual": "121",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2020",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2017",
   "actual": "158.50",
   "target": "158.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2018",
   "actual": "153.23",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2019",
   "actual": "150.71",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "actual": "150.86",
   "target": "144.76",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2019",
   "actual": "1,704",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2020",
   "actual": "928",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2016",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2019",
   "actual": "86.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2020",
   "actual": "85.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2016",
   "actual": "66.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "64.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "76.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2016",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2018",
   "actual": "65.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2020",
   "actual": "78.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2016",
   "actual": "52.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2018",
   "actual": "51.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "62.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2016",
   "actual": "55.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2018",
   "actual": "53.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "69.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2016",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2018",
   "actual": "56.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "55.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "51.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "65.60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2016",
   "actual": "0.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "actual": "0.68%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2018",
   "actual": "1.03%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2019",
   "actual": "0.98%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "actual": "1.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2019",
   "actual": "2.80",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2020",
   "actual": "3.10",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2020-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2017",
   "actual": "70.17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2018",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2019",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2021",
   "actual": "70.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2017",
   "actual": "80.92%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2018",
   "actual": "79.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2019",
   "actual": "78.42%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2019",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2020",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2021",
   "actual": "59.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2019",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2020",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2021",
   "actual": "44.60%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2019",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2020",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2021",
   "actual": "18.30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2019",
   "actual": "95",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2020",
   "actual": "121",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2021",
   "actual": "114",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2020",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2021",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2017",
   "actual": "158.50",
   "target": "158.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2018",
   "actual": "153.23",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2019",
   "actual": "150.71",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "actual": "150.86",
   "target": "144.76",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2021",
   "actual": "146.72",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2019",
   "actual": "1,704",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2020",
   "actual": "928",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2021",
   "actual": "803",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2019",
   "actual": "86.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2020",
   "actual": "85.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2021",
   "actual": "87.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "64.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "76.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2018",
   "actual": "65.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2020",
   "actual": "78.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2018",
   "actual": "51.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "62.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2018",
   "actual": "53.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "69.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2018",
   "actual": "56.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "51.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "65.60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "actual": "0.68%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2018",
   "actual": "1.03%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2019",
   "actual": "0.98%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "actual": "1.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2021",
   "actual": "1.39%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2019",
   "actual": "2.80",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2020",
   "actual": "3.10",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "appr-doc-2021-09-17",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2021",
   "actual": "2.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2021-09-17.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2019",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2021",
   "actual": "70.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2022",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "successful completion of treatment education and or cognitive programming percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who s",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2019",
   "actual": "78.42%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2019",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2020",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2021",
   "actual": "59.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2022",
   "actual": "55.70%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2023",
   "actual": "55.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2019",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2020",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2021",
   "actual": "44.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2022",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2023",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2019",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2020",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2021",
   "actual": "18.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2022",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2023",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2019",
   "actual": "95",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2020",
   "actual": "121",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2021",
   "actual": "114",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2022",
   "actual": "61",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2023",
   "actual": "115",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2020",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2021",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2022",
   "actual": "5",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2023",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2019",
   "actual": "150.71",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "actual": "150.86",
   "target": "144.76",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2021",
   "actual": "146.72",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2022",
   "actual": "116.98",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2023",
   "actual": "136.37",
   "target": "134.66",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2019",
   "actual": "1,704",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2020",
   "actual": "928",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2021",
   "actual": "803",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2022",
   "actual": "699",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2023",
   "actual": "799",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2019",
   "actual": "86.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2020",
   "actual": "85.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2021",
   "actual": "87.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2022",
   "actual": "86.63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2023",
   "actual": "91.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "76.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "79.11%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2020",
   "actual": "78.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "84.48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "62.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "69.63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "69.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2022",
   "actual": "85.78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "63.88%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "65.60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "75.54%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2019",
   "actual": "0.98%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "actual": "1.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2021",
   "actual": "1.39%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2022",
   "actual": "1.15%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2023",
   "actual": "0.83%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2019",
   "actual": "2.80",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2020",
   "actual": "3.10",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2021",
   "actual": "2.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2022",
   "actual": "3.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2023",
   "actual": "4.60",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2023-10-02.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2021",
   "actual": "70.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2022",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2024",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2020",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2021",
   "actual": "59.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2022",
   "actual": "55.70%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2023",
   "actual": "55.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2024",
   "actual": "45.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2020",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2021",
   "actual": "44.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2022",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2023",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2024",
   "actual": "34.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2020",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2021",
   "actual": "18.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2022",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2023",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2024",
   "actual": "13.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2020",
   "actual": "121",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2021",
   "actual": "114",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2022",
   "actual": "61",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2023",
   "actual": "115",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2024",
   "actual": "125",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2020",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2021",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2022",
   "actual": "5",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2023",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2024",
   "actual": "1",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "actual": "150.86",
   "target": "144.76",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2021",
   "actual": "146.72",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2022",
   "actual": "116.98",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2023",
   "actual": "136.37",
   "target": "134.66",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2024",
   "actual": "141.70",
   "target": "134.66",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2020",
   "actual": "928",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2021",
   "actual": "803",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2022",
   "actual": "699",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2023",
   "actual": "799",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2024",
   "actual": "963",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2020",
   "actual": "85.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2021",
   "actual": "87.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2022",
   "actual": "86.63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2023",
   "actual": "91.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2024",
   "actual": "84.08%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "76.30%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "79.11%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2020",
   "actual": "78.10%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "84.48%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2024",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "62.10%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "69.63%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2024",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "69.70%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2022",
   "actual": "85.78%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2024",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "63.88%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2024",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "65.60%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "75.54%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "actual": "1.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2021",
   "actual": "1.39%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2022",
   "actual": "1.15%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2023",
   "actual": "0.83%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2024",
   "actual": "0.60%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2020",
   "actual": "3.10",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2021",
   "actual": "2.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2022",
   "actual": "3.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2023",
   "actual": "4.60",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2024",
   "actual": "3.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of force number of incidents of excessive use of force",
   "submeasure": "Use of Force",
   "year": "2024",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2024-09-30.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2021",
   "actual": "70.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2022",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2024",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2025",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2021",
   "actual": "59.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2022",
   "actual": "55.70%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2023",
   "actual": "55.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2024",
   "actual": "45.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2025",
   "actual": "46.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2021",
   "actual": "44.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2022",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2023",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2024",
   "actual": "34.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2025",
   "actual": "34.30%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2021",
   "actual": "18.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2022",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2023",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2024",
   "actual": "13.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2025",
   "actual": "13.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2021",
   "actual": "114",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2022",
   "actual": "61",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2023",
   "actual": "115",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2024",
   "actual": "125",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2025",
   "actual": "141",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2021",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2022",
   "actual": "5",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2023",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2024",
   "actual": "1",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2025",
   "actual": "3",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2021",
   "actual": "146.72",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2022",
   "actual": "116.98",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2023",
   "actual": "136.37",
   "target": "134.66",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2024",
   "actual": "141.70",
   "target": "134.66",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2021",
   "actual": "803",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2022",
   "actual": "699",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2023",
   "actual": "799",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2024",
   "actual": "963",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2025",
   "actual": "1,081",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2021",
   "actual": "87.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2022",
   "actual": "86.63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2023",
   "actual": "91.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2024",
   "actual": "84.08%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2025",
   "actual": "84.36%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "79.11%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "84.48%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2024",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "69.63%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2024",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2022",
   "actual": "85.78%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2024",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "63.88%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2024",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "75.54%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Aug 08 - Sep 09",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2021",
   "actual": "1.39%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2022",
   "actual": "1.15%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2023",
   "actual": "0.83%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2024",
   "actual": "0.60%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2025",
   "actual": "0.57%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2021",
   "actual": "2.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2022",
   "actual": "3.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2023",
   "actual": "4.60",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2024",
   "actual": "3.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2025",
   "actual": "4.24",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of force number of incidents of excessive use of force",
   "submeasure": "Use of Force",
   "year": "2024",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Department of Corrections",
   "agency_doc": "appr-doc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of force number of incidents of excessive use of force",
   "submeasure": "Use of Force",
   "year": "2025",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOC_2025-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2013",
   "actual": "3,247",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2014",
   "actual": "2,668",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2015",
   "actual": "2,789",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2016",
   "actual": "2,765",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2017",
   "actual": "2,309",
   "target": "2,852",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2013",
   "actual": "2,925",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2014",
   "actual": "2,490",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2015",
   "actual": "2,641",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2016",
   "actual": "2,641",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2017",
   "actual": "2,130",
   "target": "2,700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2013",
   "actual": "75",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2014",
   "actual": "47",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2015",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2016",
   "actual": "1",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2013",
   "actual": "77",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2014",
   "actual": "24",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2015",
   "actual": "41",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2016",
   "actual": "17",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2017",
   "actual": "34",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2013",
   "actual": "96",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2014",
   "actual": "73",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2015",
   "actual": "93",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2016",
   "actual": "103",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2017",
   "actual": "139",
   "target": "116",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2013",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2014",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2015",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2016",
   "actual": "54%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2017",
   "actual": "68%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2013",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2016",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2017",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2015",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2016",
   "actual": "52.349",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2017",
   "actual": "46.515",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2013",
   "actual": "0.395",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2014",
   "actual": "0.407",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2015",
   "actual": "0.441",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2016",
   "actual": "0.429",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2017",
   "actual": "0.444",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2013",
   "actual": "0.121",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2014",
   "actual": "0.121",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2015",
   "actual": "0.158",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2016",
   "actual": "0.138",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2017",
   "actual": "No Data",
   "target": "0.152",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2013",
   "actual": "0.058",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2014",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2015",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2016",
   "actual": "0.059",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2017",
   "actual": "No Data",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2013",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2014",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2015",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2016",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2017",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2017-10-02.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2014",
   "actual": "2,668",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2015",
   "actual": "2,789",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2016",
   "actual": "2,765",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2017",
   "actual": "2,309",
   "target": "2,852",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Total of Programs",
   "year": "2018",
   "actual": "1,430.50",
   "target": "2,852",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2014",
   "actual": "2,490",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2015",
   "actual": "2,641",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2016",
   "actual": "2,641",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2017",
   "actual": "2,130",
   "target": "2,700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Energy Incentive Programs",
   "year": "2018",
   "actual": "1,247.90",
   "target": "2,700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2014",
   "actual": "47",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2015",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2016",
   "actual": "1",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Small-Scale Energy Loan Program",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2014",
   "actual": "24",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2015",
   "actual": "41",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2016",
   "actual": "17",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2017",
   "actual": "34",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Public Buildings",
   "year": "2018",
   "actual": "22",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2014",
   "actual": "73",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2015",
   "actual": "93",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2016",
   "actual": "103",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2017",
   "actual": "139",
   "target": "116",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "Residential Programs",
   "year": "2018",
   "actual": "144.10",
   "target": "116",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2014",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2015",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2016",
   "actual": "54%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2017",
   "actual": "68%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2018",
   "actual": "62%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2016",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2017",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2018",
   "actual": "48%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2015",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2016",
   "actual": "52.349",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2017",
   "actual": "46.515",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2018",
   "actual": "48.697",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2014",
   "actual": "0.407",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2015",
   "actual": "0.441",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2016",
   "actual": "0.429",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2017",
   "actual": "0.444",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity used in Oregon",
   "year": "2018",
   "actual": "0.421",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2014",
   "actual": "0.113",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2015",
   "actual": "0.121",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2016",
   "actual": "0.158",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2017",
   "actual": "0.138",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "Electricity generated in Oregon",
   "year": "2018",
   "actual": "0.171",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2014",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2015",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2016",
   "actual": "0.059",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2017",
   "actual": "0.058",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels used in Oregon",
   "year": "2018",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2014",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2015",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2016",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2017",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "The mix of other stationary fuels produced in Oregon",
   "year": "2018",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "On Road Percentage Non-petroleum",
   "year": "2018",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "Non Road Percentage Non Petroleum",
   "year": "2018",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2018-10-01.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2015",
   "actual": "2,776.40",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2016",
   "actual": "2,960.80",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2017",
   "actual": "2,132.60",
   "target": "2,852",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2018",
   "actual": "1,430.30",
   "target": "2,852",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2019",
   "actual": "1,359.30",
   "target": "847",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2015",
   "actual": "2,629.10",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2016",
   "actual": "2,837.10",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2017",
   "actual": "1,959.10",
   "target": "2,700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2018",
   "actual": "1,247.90",
   "target": "2,700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2019",
   "actual": "1,209",
   "target": "750",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2015",
   "actual": "4.20",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2016",
   "actual": "0.70",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2015",
   "actual": "40.60",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2016",
   "actual": "16.50",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2017",
   "actual": "29.30",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2018",
   "actual": "21.80",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2019",
   "actual": "15.20",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2015",
   "actual": "93.10",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2016",
   "actual": "103.40",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2017",
   "actual": "137.10",
   "target": "116",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2018",
   "actual": "144.10",
   "target": "116",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2019",
   "actual": "133.40",
   "target": "61",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2015",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2015",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2015",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2015",
   "actual": "62%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2016",
   "actual": "56%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2017",
   "actual": "52%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2018",
   "actual": "44%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2019",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2016",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2017",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2018",
   "actual": "63%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2019",
   "actual": "54%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2016",
   "actual": "52.349",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2017",
   "actual": "46.515",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2018",
   "actual": "48.697",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2019",
   "actual": "47.208",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2015",
   "actual": "0.400",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2016",
   "actual": "0.389",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2017",
   "actual": "0.403",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2018",
   "actual": "0.482",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2019",
   "actual": "0.335",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2015",
   "actual": "0.159",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2016",
   "actual": "0.139",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2017",
   "actual": "0.155",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2018",
   "actual": "0.136",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2019",
   "actual": "0.127",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2015",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2016",
   "actual": "0.059",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2017",
   "actual": "0.058",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2018",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2019",
   "actual": "0.058",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2015",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2016",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2017",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2018",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2017",
   "actual": "7.16%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2018",
   "actual": "7.92%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2019",
   "actual": "7.60%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2018",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2019",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2019-09-27.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2018",
   "actual": "1,432.60",
   "target": "2,852",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2019",
   "actual": "1,358.30",
   "target": "847",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2020",
   "actual": "131.30",
   "target": "386",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2021",
   "actual": "No Data",
   "target": "236",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "a. Total of Programs",
   "year": "2022",
   "actual": "No Data",
   "target": "236",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2018",
   "actual": "1,247.90",
   "target": "2,700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2019",
   "actual": "1,209",
   "target": "750",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2020",
   "actual": "86.20",
   "target": "350",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2021",
   "actual": "No Data",
   "target": "200",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "b. Energy Incentive Programs",
   "year": "2022",
   "actual": "No Data",
   "target": "200",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2021",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "c. Small-Scale Energy Loan Program",
   "year": "2022",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2018",
   "actual": "24.10",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2019",
   "actual": "14.40",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2020",
   "actual": "39.50",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2021",
   "actual": "No Data",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "d. Public Buildings",
   "year": "2022",
   "actual": "No Data",
   "target": "30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2018",
   "actual": "144.10",
   "target": "116",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2019",
   "actual": "133.40",
   "target": "61",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2021",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "energy savings and production annual energy savings and production from the agency s programs",
   "submeasure": "e. Residential Programs",
   "year": "2022",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "Percent of new applicants notified within 60 days of application completeness",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2018",
   "actual": "44%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2019",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2020",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "b. Energy Incentive Programs: Percent of Final Applications Processed within 60 Days",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2018",
   "actual": "63%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2019",
   "actual": "54%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2020",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "c. Residential Energy Tax Credit (RETC)-Percent of applications processed within 60 days",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2018",
   "actual": "48.697",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2019",
   "actual": "51.927",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2020",
   "actual": "54.450",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "actual": "No Data",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2022",
   "actual": "No Data",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2018",
   "actual": "0.335",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2019",
   "actual": "0.334",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2020",
   "actual": "0.335",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2021",
   "actual": "No Data",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "a. Electricity used in Oregon",
   "year": "2022",
   "actual": "No Data",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2018",
   "actual": "0.136",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2019",
   "actual": "0.127",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2020",
   "actual": "0.137",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2021",
   "actual": "No Data",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "b. Electricity generated in Oregon",
   "year": "2022",
   "actual": "No Data",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2018",
   "actual": "0.057",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2019",
   "actual": "0.058",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2020",
   "actual": "No Data",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2021",
   "actual": "No Data",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "c. The mix of other stationary fuels used in Oregon",
   "year": "2022",
   "actual": "No Data",
   "target": "0.036",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2018",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2021",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel greenhouse gas emissions per unit",
   "submeasure": "d. The mix of other stationary fuels produced in Oregon",
   "year": "2022",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2018",
   "actual": "7.92%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2019",
   "actual": "7.60%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2020",
   "actual": "8.69%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2021",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "a. On Road Percentage Non-petroleum",
   "year": "2022",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2018",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2019",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2021",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for transportation in oregon a on road fuel and b non road fuel",
   "submeasure": "b. Non Road Percentage Non Petroleum",
   "year": "2022",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2020-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "68.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "66.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "74.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "61.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2018",
   "actual": "16,670",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2019",
   "actual": "22,056",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2020",
   "actual": "27,998",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2021",
   "actual": "33,579",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2017",
   "actual": "52.400",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2018",
   "actual": "57.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2019",
   "actual": "53",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2020",
   "actual": "54.900",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "actual": "44.900",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2017",
   "actual": "0.382",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2018",
   "actual": "0.337",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2019",
   "actual": "0.319",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2020",
   "actual": "0.336",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2021",
   "actual": "0.363",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2017",
   "actual": "0.155",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2018",
   "actual": "0.136",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2019",
   "actual": "0.127",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2020",
   "actual": "0.137",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2021",
   "actual": "0.177",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2017",
   "actual": "58.702",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2018",
   "actual": "58.993",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2019",
   "actual": "58.228",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2020",
   "actual": "58.744",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2021",
   "actual": "58.360",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2017",
   "actual": "7.20%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2018",
   "actual": "7.90%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2019",
   "actual": "7.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2020",
   "actual": "8.70%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2021",
   "actual": "9.50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2019",
   "actual": "8,128",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2020",
   "actual": "7,508",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Department of",
   "agency_doc": "appr-doe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2021",
   "actual": "6,103",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2021-09-30.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "68.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "66.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "74.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "61.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2018",
   "actual": "16,670",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2019",
   "actual": "22,056",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2020",
   "actual": "27,998",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2021",
   "actual": "33,579",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2022",
   "actual": "46,664",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2018",
   "actual": "56.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2019",
   "actual": "52.100",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2020",
   "actual": "54.300",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "actual": "44",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2022",
   "actual": "34.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2018",
   "actual": "0.337",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2019",
   "actual": "0.319",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2020",
   "actual": "0.336",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2021",
   "actual": "0.363",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2022",
   "actual": "0.325",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2018",
   "actual": "0.136",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2019",
   "actual": "0.127",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2020",
   "actual": "0.137",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2021",
   "actual": "0.177",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2022",
   "actual": "0.147",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2018",
   "actual": "58.993",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2019",
   "actual": "58.228",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2020",
   "actual": "58.744",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2021",
   "actual": "58.360",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2018",
   "actual": "7.90%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2019",
   "actual": "7.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2020",
   "actual": "8.70%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2021",
   "actual": "9.50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2019",
   "actual": "8,128",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2020",
   "actual": "7,508",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2021",
   "actual": "6,103",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Energy, Oregon Department of",
   "agency_doc": "appr-doe-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2022",
   "actual": "8,271",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOE_2022-09-29.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-09-26-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2013",
   "actual": "No Data",
   "target": null,
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result te) 0 i?) ts) 0 Year T T T qT 1",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_09_26_2017.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-09-26-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2014",
   "actual": "No Data",
   "target": null,
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result te) 0 i?) ts) 0 Year T T T qT 1",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_09_26_2017.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-09-26-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": null,
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result te) 0 i?) ts) 0 Year T T T qT 1",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_09_26_2017.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-09-26-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": null,
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result te) 0 i?) ts) 0 Year T T T qT 1",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_09_26_2017.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-09-26-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": null,
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result te) 0 i?) ts) 0 Year T T T qT 1",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_09_26_2017.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2018",
   "actual": "42%",
   "target": "42%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2018",
   "actual": "55.50%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2018",
   "actual": "46.44%",
   "target": "46%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2018",
   "actual": "6.46%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2015",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2018-10-02.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2018",
   "actual": "42%",
   "target": "42%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2019",
   "actual": "45.79%",
   "target": "47%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2018",
   "actual": "62.30%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2019",
   "actual": "62.60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2018",
   "actual": "46.44%",
   "target": "46%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2019",
   "actual": "50.52%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2018",
   "actual": "6.50%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2019",
   "actual": "15.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2015",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2019-09-26.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2018",
   "actual": "42%",
   "target": "42%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2019",
   "actual": "45.79%",
   "target": "47%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2020",
   "actual": "56%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2018",
   "actual": "62.30%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2019",
   "actual": "62.60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2020",
   "actual": "62.70%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2018",
   "actual": "46.44%",
   "target": "46%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2019",
   "actual": "50.52%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2020",
   "actual": "53.28%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2018",
   "actual": "6.50%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2019",
   "actual": "15.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2020",
   "actual": "11%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2020-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2018",
   "actual": "42%",
   "target": "42%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2019",
   "actual": "45.79%",
   "target": "47%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2020",
   "actual": "56%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2021",
   "actual": "57%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2018",
   "actual": "62.30%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2019",
   "actual": "62.60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2020",
   "actual": "62.65%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2021",
   "actual": "62.70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2018",
   "actual": "46.44%",
   "target": "46%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2019",
   "actual": "50.52%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2020",
   "actual": "53.28%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2021",
   "actual": "56.10%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2018",
   "actual": "6.50%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2019",
   "actual": "15.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2020",
   "actual": "11%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2021",
   "actual": "15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "appr-dogami-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2021-09-28.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2019",
   "actual": "45.79%",
   "target": "47%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2020",
   "actual": "56%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2021",
   "actual": "57%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2022",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2023",
   "actual": "70.40%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2019",
   "actual": "62.60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2020",
   "actual": "62.65%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2021",
   "actual": "62.70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2022",
   "actual": "62.80%",
   "target": "66%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2023",
   "actual": "62.80%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2019",
   "actual": "50.52%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2020",
   "actual": "53.28%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2021",
   "actual": "56.10%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2022",
   "actual": "60.50%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2023",
   "actual": "66.70%",
   "target": "58%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "80.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "82.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "79.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "78.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "78.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "77.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2023-9-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2023-9-29.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2020",
   "actual": "56%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2021",
   "actual": "57%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2022",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2023",
   "actual": "70.40%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2024",
   "actual": "72.40%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2020",
   "actual": "62.65%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2021",
   "actual": "62.70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2022",
   "actual": "62.80%",
   "target": "66%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2023",
   "actual": "62.80%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2024",
   "actual": "63.50%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2020",
   "actual": "53.28%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2021",
   "actual": "56.10%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2022",
   "actual": "60.50%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2023",
   "actual": "66.70%",
   "target": "58%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2024",
   "actual": "76.30%",
   "target": "58%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mine site inspections percent of active mine sites inspected annually",
   "submeasure": "ACTIVE MINE SITE INSPECTIONS",
   "year": "2024",
   "actual": "14%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "80.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "66.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "82.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "62.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "79.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "63.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "68.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "78.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "78.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "61.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "77.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "61.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2024-09-19",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2024-09-19.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2021",
   "actual": "57%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2022",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2023",
   "actual": "70.40%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2024",
   "actual": "72.40%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2025",
   "actual": "74.90%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2021",
   "actual": "62.70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2022",
   "actual": "62.80%",
   "target": "66%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2023",
   "actual": "62.80%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2024",
   "actual": "63.50%",
   "target": "67%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2025",
   "actual": "63.80%",
   "target": "68%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2021",
   "actual": "56.10%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2022",
   "actual": "60.50%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2023",
   "actual": "66.70%",
   "target": "58%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2024",
   "actual": "76.30%",
   "target": "58%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2025",
   "actual": "91.60%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mine site inspections percent of active mine sites inspected annually",
   "submeasure": "ACTIVE MINE SITE INSPECTIONS",
   "year": "2024",
   "actual": "14%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mine site inspections percent of active mine sites inspected annually",
   "submeasure": "ACTIVE MINE SITE INSPECTIONS",
   "year": "2025",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "80.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "66.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "71.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "82.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "62.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "85.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "79.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "63.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "68.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "85.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "78.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "78.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "61.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "85.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "77.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "61.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Department of Geology and Mineral Industries",
   "agency_doc": "appr-dogami-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOGAMI_2025-10-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2012",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2013",
   "actual": "95%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2014",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2015",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2012",
   "actual": "49%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2013",
   "actual": "50%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2014",
   "actual": "57%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2015",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2016",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2012",
   "actual": "$111.55",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2013",
   "actual": "$29.17",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2014",
   "actual": "$18.53",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2015",
   "actual": "$10.93",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2016",
   "actual": "$36.40",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2012",
   "actual": "5.25",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2013",
   "actual": "5.06",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2014",
   "actual": "5.16",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2015",
   "actual": "5.24",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2016",
   "actual": "5.50",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2012",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2013",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2014",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2015",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2016",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2012",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2013",
   "actual": "76%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2014",
   "actual": "67.30%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2015",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2016",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95.36%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96.06%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "96.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "98.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "97.03%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "97.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.47%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "97.44%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "96.14%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "96.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "99.27%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "99.41%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "99.55%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "97.36%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93.74%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94.25%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2012",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2013",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2014",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2015",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2012",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2013",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2014",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2012",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2013",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2014",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2015",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2012",
   "actual": "60%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2013",
   "actual": "60%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2014",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2015",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2016",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2012",
   "actual": "58%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2013",
   "actual": "57%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2014",
   "actual": "58%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2015",
   "actual": "59%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2016",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2012",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2013",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2014",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2012",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2013",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2014",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2012",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2013",
   "actual": "65.61%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2014",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2015",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2016-11-10.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2013",
   "actual": "95%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2014",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2015",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2013",
   "actual": "50%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2014",
   "actual": "57%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2015",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2016",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2017",
   "actual": "28%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2013",
   "actual": "$29.17",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2014",
   "actual": "$18.53",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2015",
   "actual": "$10.93",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2016",
   "actual": "$36.40",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2017",
   "actual": "$20.62",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2013",
   "actual": "5.06",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2014",
   "actual": "5.16",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2015",
   "actual": "5.24",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2016",
   "actual": "5.50",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2017",
   "actual": "5.70",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2013",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2014",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2015",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2016",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2017",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2013",
   "actual": "76%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2014",
   "actual": "67.30%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2015",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2016",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2017",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95.36%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96.06%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "96.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "98.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "97.03%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "97.28%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.47%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "97.44%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "96.14%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "96.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "99.27%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "99.41%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "99.55%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "97.36%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93.74%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94.25%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2013",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2014",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2015",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2013",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2014",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2017",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2013",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2014",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2015",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2013",
   "actual": "60%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2014",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2015",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2016",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2017",
   "actual": "No Data",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2013",
   "actual": "57%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2014",
   "actual": "58%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2015",
   "actual": "59%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2016",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2017",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2013",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2014",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2013",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2014",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2013",
   "actual": "65.61%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2014",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2015",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2017-09-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2014",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2015",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2014",
   "actual": "57%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2015",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2016",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2017",
   "actual": "28%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2018",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2014",
   "actual": "$18.53",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2015",
   "actual": "$10.93",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2016",
   "actual": "$36.40",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2017",
   "actual": "$20.62",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2018",
   "actual": "$12.18",
   "target": "$28.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2014",
   "actual": "5.16",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2015",
   "actual": "5.24",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2016",
   "actual": "5.50",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2017",
   "actual": "5.70",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2018",
   "actual": "5.80",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2014",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2015",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2016",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2017",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2014",
   "actual": "67.30%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2015",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2016",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2017",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2018",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96.06%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "96.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "97.03%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.47%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "96.14%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "96.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "99.41%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "99.55%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93.74%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94.25%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2014",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2015",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2014",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2017",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2018",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2014",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2015",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2017",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2014",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2015",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2016",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2017",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2018",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2014",
   "actual": "58%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2015",
   "actual": "59%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2016",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2017",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2018",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2014",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2017",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2014",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2014",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2015",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2018-08-29",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2018",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2018-08-29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2015",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2019",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2015",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2016",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2017",
   "actual": "28%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2018",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2019",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2015",
   "actual": "$10.93",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2016",
   "actual": "$36.40",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2017",
   "actual": "$20.62",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2018",
   "actual": "$12.18",
   "target": "$28.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "amount of monies recovered for the state divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2019",
   "actual": "$18.56",
   "target": "$28.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2015",
   "actual": "5.24",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2016",
   "actual": "5.49",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2017",
   "actual": "5.65",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2018",
   "actual": "5.76",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2019",
   "actual": "5.75",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2015",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2016",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2017",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2015",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2016",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2017",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2018",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of timely and complete charities reports submitted relative to total charities registered jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2019",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "96.99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "96.45%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "99.55%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94.25%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2015",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2016",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2017",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2017",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2018",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2019",
   "actual": "76%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2015",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2017",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2015",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2016",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2017",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2018",
   "actual": "64%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of current child support collected relative to total child support owed",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2015",
   "actual": "59%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2016",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2017",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2018",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of child support program cases paying towards arrears relative to total program cases with arrears due",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2017",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of child support program cases with support orders relative to total program cases",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2015",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2019",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2018",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2019-09-27-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 210 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2019",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2019-09-27%20%281%29.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2019",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2021",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL CASES IN WHICH THE STATE'S POSITION IS UPHELD",
   "year": "2022",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2018",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2019",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2020",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "actual": "No Data",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2022",
   "actual": "No Data",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2018",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2019",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2021",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) Cases Briefed within 210 days",
   "year": "2022",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2018",
   "actual": "$12.18",
   "target": "$28.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2019",
   "actual": "$18.56",
   "target": "$28.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2020",
   "actual": "$19.00",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2021",
   "actual": "No Data",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "AMOUNT OF MONIES RECOVERED FOR THE STATE DIVIDED BY THE COST OF RECOVERY",
   "year": "2022",
   "actual": "No Data",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2018",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2019",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2020",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "% TIMELY & COMPLETE CHARITIES' REPORTS SUBMITTED RELATIVE TO TOTAL REGISTERED",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2018",
   "actual": "5.76",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2019",
   "actual": "5.75",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2020",
   "actual": "6.32",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2022",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2020",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2022",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal justice division cases resolved successfully jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF CRIMINAL JUSTICE DIVISION CASES RESOLVED SUCCESSFULLY",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of support collected by the child support program that is distributed to families",
   "submeasure": "% OF SUPPORT COLLECTED BY THE CSP, WHICH IS DISTRIBUTED TO FAMILIES",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "CSP CASES WITH SUPPORT ORDERS RELATIVE TO TOTAL CSP CASES",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2018",
   "actual": "64%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2019",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2020",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2021",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "% OF CURRENT CHILD SUPPORT COLLECTED RELATIVE TO TOTAL CHILD SUPPORT OWED",
   "year": "2022",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2018",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2019",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2020",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2021",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "% OF CSP CASES PAYING TOWARDS ARREARS RELATIVE TO TOTAL CSP CASES WITH ARREARS DUE",
   "year": "2022",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2018",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2019",
   "actual": "76%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of adult victims leaving domestic violence shelters with a safety plan after a stay of five days or more jun 30 upward trend positive result",
   "submeasure": "% OF ADULT VICTIMS LEAVING DV SHELTERS WITH A SAFETY PLAN AFTER STAY OF 5 DAYS OR MORE",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2019",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2020",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2021",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-doj-2020-09-29-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "percentage of sexual assault exams conducted by specially trained sexual assault nurse examiners sane jun 30 upward trend positive result",
   "submeasure": "% OF SEXUAL ASSAULT EXAMS CONDUCTED BY SPECIALLY TRAINED SANEs",
   "year": "2022",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2020-09-29%20FINAL.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2019",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2019",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2020",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "actual": "44%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2022",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2023",
   "actual": "35%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2019",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2021",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2022",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2023",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2019",
   "actual": "$18.56",
   "target": "$28.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2020",
   "actual": "$19.00",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2021",
   "actual": "$8.75",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2022",
   "actual": "$67.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2023",
   "actual": "$11.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2019",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2020",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2022",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2021",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2022",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2023",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2019",
   "actual": "5.75",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2020",
   "actual": "6.32",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "actual": "4.53",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2022",
   "actual": "6.58",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2023",
   "actual": "6.40",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2020",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2023",
   "actual": "84%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2019",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2020",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2021",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2022",
   "actual": "66%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2019",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2020",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2021",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2022",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2019",
   "actual": "76%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2023-09-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2020",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "actual": "44%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2022",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2023",
   "actual": "35%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2024",
   "actual": "36%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2021",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2022",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2023",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2024",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2020",
   "actual": "$19.00",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2021",
   "actual": "$8.75",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2022",
   "actual": "$67.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2023",
   "actual": "$11.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2024",
   "actual": "$44.00",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2020",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2022",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2021",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2022",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2023",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2020",
   "actual": "6.32",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "actual": "4.53",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2022",
   "actual": "6.58",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2023",
   "actual": "6.40",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2024",
   "actual": "5.75",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2020",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2023",
   "actual": "84%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2024",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal cases that are charged by doj criminal justice division that are favorably resolved jun 30 upward trend negative result",
   "submeasure": "Percentage of criminal cases that are charged by DOJ that are favorably resolved.",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2020",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2021",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2022",
   "actual": "66%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2024",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2020",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2021",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2022",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2024",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2024-10-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2024",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2024-10-29.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2025",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "actual": "44%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2022",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2023",
   "actual": "35%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2024",
   "actual": "36%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2025",
   "actual": "38%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2021",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2022",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2023",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2024",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2025",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2021",
   "actual": "$8.75",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2022",
   "actual": "$67.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2023",
   "actual": "$11.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2024",
   "actual": "$44.00",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2025",
   "actual": "$4.07",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2022",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2021",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2022",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2023",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2025",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "actual": "4.53",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2022",
   "actual": "6.58",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2023",
   "actual": "6.40",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2024",
   "actual": "5.75",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2025",
   "actual": "5.47",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2023",
   "actual": "84%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2024",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal cases that are charged by doj criminal justice division that are favorably resolved jun 30 upward trend negative result",
   "submeasure": "Percentage of criminal cases that are charged by DOJ that are favorably resolved.",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of criminal cases that are charged by doj criminal justice division that are favorably resolved jun 30 upward trend negative result",
   "submeasure": "Percentage of criminal cases that are charged by DOJ that are favorably resolved.",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2021",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2022",
   "actual": "66%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2024",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2025",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2021",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2022",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2024",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2025",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2024",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Department of Justice",
   "agency_doc": "appr-doj-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2025",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOJ_2025-10-17.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2012",
   "actual": "10",
   "target": "12",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2013",
   "actual": "7",
   "target": "12",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2014",
   "actual": "8",
   "target": "12",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2015",
   "actual": "5",
   "target": "12",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2016",
   "actual": "16",
   "target": "12",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2012",
   "actual": "78.60%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2013",
   "actual": "81.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2014",
   "actual": "82.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2015",
   "actual": "84.20%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2016",
   "actual": "85.90%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2012",
   "actual": "27.40%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2013",
   "actual": "27%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2014",
   "actual": "46%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2015",
   "actual": "84%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2016",
   "actual": "74%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "78.50%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "33%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "13%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "73.40%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "48%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "20%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "85.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "38%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "39%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "18%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "77.30%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "34%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "15%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81.80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "45%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "24%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "85.60%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "43%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "19%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2012",
   "actual": "50.96",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2013",
   "actual": "61",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2014",
   "actual": "59",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2015",
   "actual": "56.10",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2016",
   "actual": "60.70",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2012",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2013",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2012",
   "actual": "16.36%",
   "target": "17.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2013",
   "actual": "16.13%",
   "target": "17%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2014",
   "actual": "21.56%",
   "target": "16.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2015",
   "actual": "28.37%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2016",
   "actual": "28.75%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2012",
   "actual": "$0.22",
   "target": "$0.19",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2013",
   "actual": "$0.22",
   "target": "$0.19",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2014",
   "actual": "$0.33",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2015",
   "actual": "$0.31",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2016",
   "actual": "$0.28",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2012",
   "actual": "$0.09",
   "target": "$0.08",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2013",
   "actual": "$0.09",
   "target": "$0.08",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2014",
   "actual": "$0.14",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2015",
   "actual": "$0.13",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2016",
   "actual": "$0.12",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2012",
   "actual": "0.18%",
   "target": "0.16%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2013",
   "actual": "0.18%",
   "target": "0.16%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2014",
   "actual": "0.23%",
   "target": "0.22%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2015",
   "actual": "0.26%",
   "target": "0.23%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2016",
   "actual": "0.21%",
   "target": "0.23%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2013",
   "actual": "53.50",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2014",
   "actual": "60",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2015",
   "actual": "63",
   "target": "57",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2016",
   "actual": "59",
   "target": "59",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2016-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2013",
   "actual": "7",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2014",
   "actual": "8",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2015",
   "actual": "5",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2016",
   "actual": "16",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2017",
   "actual": "17",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2013",
   "actual": "81.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2014",
   "actual": "82.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2015",
   "actual": "84.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2016",
   "actual": "85.90%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2017",
   "actual": "86.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2013",
   "actual": "27%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2014",
   "actual": "46%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2015",
   "actual": "84%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2016",
   "actual": "74%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2017",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "78.50%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "33%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "13%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "65%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "73.40%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "48%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "20%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "66%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "85.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "38%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "39%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "18%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "77.30%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "34%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "15%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81.80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "45%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "24%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "71%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "85.60%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "43%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "19%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "77%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2013",
   "actual": "61",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2014",
   "actual": "59",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2015",
   "actual": "56.10",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2016",
   "actual": "60.70",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2017",
   "actual": "62.60",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2013",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2013",
   "actual": "16.13%",
   "target": "17%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2014",
   "actual": "21.56%",
   "target": "16.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2015",
   "actual": "28.37%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2016",
   "actual": "28.75%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2017",
   "actual": "18.32%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2013",
   "actual": "$0.22",
   "target": "$0.19",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2014",
   "actual": "$0.33",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2015",
   "actual": "$0.31",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2016",
   "actual": "$0.28",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2017",
   "actual": "$0.30",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2013",
   "actual": "$0.09",
   "target": "$0.08",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2014",
   "actual": "$0.14",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2015",
   "actual": "$0.13",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2016",
   "actual": "$0.12",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2017",
   "actual": "$0.14",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2013",
   "actual": "0.18%",
   "target": "0.16%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2014",
   "actual": "0.23%",
   "target": "0.22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2015",
   "actual": "0.26%",
   "target": "0.23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2016",
   "actual": "0.21%",
   "target": "0.23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2017",
   "actual": "0.12%",
   "target": "0.23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2013",
   "actual": "53.50",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2014",
   "actual": "60",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2015",
   "actual": "63",
   "target": "57",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2016",
   "actual": "59",
   "target": "59",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2017",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2017-09-29.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2014",
   "actual": "8",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2015",
   "actual": "5",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2016",
   "actual": "16",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2017",
   "actual": "17",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2018",
   "actual": "18",
   "target": "8",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2014",
   "actual": "82.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2015",
   "actual": "84.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2016",
   "actual": "85.90%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2017",
   "actual": "86.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2014",
   "actual": "46%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2015",
   "actual": "84%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2016",
   "actual": "74%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2017",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2018",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "33%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "13%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "65%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "48%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "20%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "66%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "38%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "39%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "18%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "34%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "15%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "45%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "24%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "71%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "43%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "19%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "77%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2014",
   "actual": "59",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2015",
   "actual": "56.10",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2016",
   "actual": "60.70",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2017",
   "actual": "62.60",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2018",
   "actual": "79",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2014",
   "actual": "21.56%",
   "target": "16.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2015",
   "actual": "28.37%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2016",
   "actual": "28.75%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2017",
   "actual": "18.32%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2018",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2014",
   "actual": "$0.33",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2015",
   "actual": "$0.31",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2016",
   "actual": "$0.28",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2017",
   "actual": "$0.30",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2018",
   "actual": "$0.27",
   "target": "$0.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2014",
   "actual": "$0.14",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2015",
   "actual": "$0.13",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2016",
   "actual": "$0.12",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2017",
   "actual": "$0.14",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2018",
   "actual": "$0.12",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2014",
   "actual": "$0.23",
   "target": "$0.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2015",
   "actual": "$0.26",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2016",
   "actual": "$0.21",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2017",
   "actual": "$0.12",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2018",
   "actual": "$0.15",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2014",
   "actual": "60",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2015",
   "actual": "63",
   "target": "57",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2016",
   "actual": "59",
   "target": "59",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2017",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2018-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2018",
   "actual": "55",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2018_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2016",
   "actual": "16",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2017",
   "actual": "17",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2018",
   "actual": "18",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2019",
   "actual": "16",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2020",
   "actual": "17",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2016",
   "actual": "86%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2017",
   "actual": "87%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2016",
   "actual": "74%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2017",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2018",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2019",
   "actual": "37%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2020",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "13%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "65%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "20%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "66%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "18%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "15%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "24%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "71%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "19%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "77%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2016",
   "actual": "61",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2017",
   "actual": "63",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2018",
   "actual": "79",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2019",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2020",
   "actual": "85",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2016",
   "actual": "29%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2017",
   "actual": "18%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2018",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2019",
   "actual": "15%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2020",
   "actual": "12%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2016",
   "actual": "$0.28",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2017",
   "actual": "$0.30",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2018",
   "actual": "$0.27",
   "target": "$0.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2019",
   "actual": "$0.24",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2020",
   "actual": "$0.21",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2016",
   "actual": "$0.12",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2017",
   "actual": "$0.14",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2018",
   "actual": "$0.12",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2019",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2020",
   "actual": "$0.10",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2016",
   "actual": "$0.21",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2017",
   "actual": "$0.12",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2018",
   "actual": "$0.15",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2019",
   "actual": "$0.17",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2020",
   "actual": "$0.06",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2016",
   "actual": "59",
   "target": "59",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2017",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2018",
   "actual": "55",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2019",
   "actual": "No Data",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2020",
   "actual": "No Data",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2020-09-30.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2017",
   "actual": "17",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2018",
   "actual": "18",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2019",
   "actual": "16",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2020",
   "actual": "17",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2021",
   "actual": "18",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2017",
   "actual": "87%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2021",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2017",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2018",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2019",
   "actual": "37%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2020",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2021",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "65%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2017",
   "actual": "66%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2018",
   "actual": "81%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2017",
   "actual": "71%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2017",
   "actual": "77%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2017",
   "actual": "63",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2018",
   "actual": "79",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2019",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2020",
   "actual": "85",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2021",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2017",
   "actual": "18%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2018",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2019",
   "actual": "15%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2020",
   "actual": "12%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2021",
   "actual": "4%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2017",
   "actual": "$0.30",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2018",
   "actual": "$0.27",
   "target": "$0.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2019",
   "actual": "$0.24",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2020",
   "actual": "$0.21",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2021",
   "actual": "$0.23",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2017",
   "actual": "$0.14",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2018",
   "actual": "$0.12",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2019",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2020",
   "actual": "$0.10",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2021",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2017",
   "actual": "$0.12",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2018",
   "actual": "$0.15",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2019",
   "actual": "$0.17",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2020",
   "actual": "$0.06",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2021",
   "actual": "$0.04",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2017",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2018",
   "actual": "55",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2021",
   "actual": "52",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2021-09-24.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2018",
   "actual": "18",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2019",
   "actual": "16",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2020",
   "actual": "17",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2021",
   "actual": "18",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2022",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2021",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2022",
   "actual": "93.10%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2018",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2019",
   "actual": "37%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2020",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2021",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2022",
   "actual": "38%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2018",
   "actual": "81%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2018",
   "actual": "79",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2019",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2020",
   "actual": "85",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2021",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2022",
   "actual": "71",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2022",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2018",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2019",
   "actual": "15%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2020",
   "actual": "12%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2021",
   "actual": "4%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2022",
   "actual": "12%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2018",
   "actual": "$0.27",
   "target": "$0.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2019",
   "actual": "$0.24",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2020",
   "actual": "$0.21",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2021",
   "actual": "$0.23",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2022",
   "actual": "$0.19",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2018",
   "actual": "$0.12",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2019",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2020",
   "actual": "$0.10",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2021",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2022",
   "actual": "$0.07",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2018",
   "actual": "$0.15",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2019",
   "actual": "$0.17",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2020",
   "actual": "$0.06",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2021",
   "actual": "$0.04",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2022",
   "actual": "$0.10",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2018",
   "actual": "55",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2021",
   "actual": "52",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "appr-dor-2022-09-20",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2022",
   "actual": "52",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2022-09-20.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2019",
   "actual": "16",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2020",
   "actual": "17",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2021",
   "actual": "18",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2022",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2023",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2021",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2022",
   "actual": "93.10%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2023",
   "actual": "92.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2019",
   "actual": "37%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2020",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2021",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2022",
   "actual": "38%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2023",
   "actual": "75%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2023",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2023",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2019",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2020",
   "actual": "85",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2021",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2022",
   "actual": "71",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2023",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2022",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2023",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2019",
   "actual": "15%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2020",
   "actual": "12%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2021",
   "actual": "4%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2022",
   "actual": "12%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2023",
   "actual": "10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2019",
   "actual": "$0.24",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2020",
   "actual": "$0.21",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2021",
   "actual": "$0.23",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2022",
   "actual": "$0.19",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2023",
   "actual": "$0.22",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2019",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2020",
   "actual": "$0.10",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2021",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2022",
   "actual": "$0.07",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2023",
   "actual": "$0.08",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2019",
   "actual": "$0.17",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2020",
   "actual": "$0.06",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2021",
   "actual": "$0.04",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2022",
   "actual": "$0.10",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2023",
   "actual": "$0.20",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2021",
   "actual": "52",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2022",
   "actual": "52",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2023",
   "actual": "58",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2023-10-02.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2020",
   "actual": "17",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2021",
   "actual": "18",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2022",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2023",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2024",
   "actual": "13",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2021",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2022",
   "actual": "93.10%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2023",
   "actual": "92.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2024",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2020",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2021",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2022",
   "actual": "38%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2023",
   "actual": "75%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2024",
   "actual": "53%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2023",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2024",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2023",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2020",
   "actual": "85",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2021",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2022",
   "actual": "71",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2023",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2024",
   "actual": "79",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2022",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2023",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2024",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2020",
   "actual": "12%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2021",
   "actual": "4%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2022",
   "actual": "12%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2023",
   "actual": "10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2024",
   "actual": "12%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2020",
   "actual": "$0.21",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2021",
   "actual": "$0.23",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2022",
   "actual": "$0.19",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2023",
   "actual": "$0.22",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2024",
   "actual": "$0.18",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2020",
   "actual": "$0.10",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2021",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2022",
   "actual": "$0.07",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2023",
   "actual": "$0.08",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2024",
   "actual": "$0.06",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2020",
   "actual": "$0.06",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2021",
   "actual": "$0.04",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2022",
   "actual": "$0.10",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2023",
   "actual": "$0.20",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2024",
   "actual": "$0.06",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2021",
   "actual": "52",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2022",
   "actual": "52",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2023",
   "actual": "58",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2024",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2024-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2021",
   "actual": "18",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2022",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2023",
   "actual": "14",
   "target": "16",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2024",
   "actual": "13",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2025",
   "actual": "11",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2021",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2022",
   "actual": "93.10%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2023",
   "actual": "92.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2024",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2025",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2021",
   "actual": "26%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2022",
   "actual": "38%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2023",
   "actual": "75%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2024",
   "actual": "53%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2025",
   "actual": "72%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "a. Overall",
   "year": "2025",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "b. Availability of Information",
   "year": "2025",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "c. Helpfulness",
   "year": "2025",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2023",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2024",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "d. Timeliness",
   "year": "2025",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2021",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2023",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "e. Accuracy",
   "year": "2025",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based on overall experience timeliness accuracy helpfulness expertise and availa",
   "submeasure": "f. Expertise",
   "year": "2025",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2021",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2022",
   "actual": "71",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2023",
   "actual": "80",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2024",
   "actual": "79",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self help services",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2025",
   "actual": "75",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2022",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2023",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2024",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity is achieved by determining the percentage of study areas statewide with real ",
   "submeasure": "Appraisal Uniformity",
   "year": "2025",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2021",
   "actual": "4%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2022",
   "actual": "12%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2023",
   "actual": "10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2024",
   "actual": "12%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity and uniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2025",
   "actual": "14%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2021",
   "actual": "$0.23",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2022",
   "actual": "$0.19",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2023",
   "actual": "$0.22",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2024",
   "actual": "$0.18",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost o",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2025",
   "actual": "$0.18",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2021",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2022",
   "actual": "$0.07",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2023",
   "actual": "$0.08",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2024",
   "actual": "$0.06",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhance the quality of life for all citizens by measuring the cost of funds ",
   "submeasure": "Cost of Collections Funds",
   "year": "2025",
   "actual": "$0.06",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2021",
   "actual": "$0.04",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2022",
   "actual": "$0.10",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2023",
   "actual": "$0.20",
   "target": "$0.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2024",
   "actual": "$0.06",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions by measuring the cost of every audit and filing enforcement dollar asses",
   "submeasure": "Cost of Assessments",
   "year": "2025",
   "actual": "$0.15",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2021",
   "actual": "52",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2022",
   "actual": "52",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2023",
   "actual": "58",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2024",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Department of Revenue",
   "agency_doc": "appr-dor-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement percentage of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2025",
   "actual": "50",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DOR_2025-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30",
   "submeasure": null,
   "year": "2012",
   "actual": "30%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30",
   "submeasure": null,
   "year": "2013",
   "actual": "28%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30",
   "submeasure": null,
   "year": "2014",
   "actual": "38%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30",
   "submeasure": null,
   "year": "2015",
   "actual": "39%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30",
   "submeasure": null,
   "year": "2016",
   "actual": "44.09%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2012",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2014",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2012",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2014",
   "actual": "57%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2015",
   "actual": "54%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2016",
   "actual": "58.15%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "the percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process jun 30",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "the percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process jun 30",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "the percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process jun 30",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "the percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process jun 30",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "the percent of revocations or denials of private security certification or licensure resulting from disqualifying violations upheld after the contested case process jun 30",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2016",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of constituents that agree or strongly agree that the process for requesting and receiving training profiles was quick and easy jun 30",
   "submeasure": "Percent of constituents that rank the accuracy and availability of records as",
   "year": "2012",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of constituents that agree or strongly agree that the process for requesting and receiving training profiles was quick and easy jun 30",
   "submeasure": "Percent of constituents that rank the accuracy and availability of records as",
   "year": "2013",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of constituents that agree or strongly agree that the process for requesting and receiving training profiles was quick and easy jun 30",
   "submeasure": "Percent of constituents that rank the accuracy and availability of records as",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of constituents that agree or strongly agree that the process for requesting and receiving training profiles was quick and easy jun 30",
   "submeasure": "Percent of constituents that rank the accuracy and availability of records as",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of constituents that agree or strongly agree that the process for requesting and receiving training profiles was quick and easy jun 30",
   "submeasure": "Percent of constituents that rank the accuracy and availability of records as",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy this ",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy this ",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy this ",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy this ",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy this ",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2016",
   "actual": "92%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2016-09-28.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "39%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "44.09%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "50.99%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "54%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "30.50%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2017",
   "actual": "96.42%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2019",
   "actual": "88.95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2015",
   "actual": "54%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2016",
   "actual": "58.15%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2017",
   "actual": "53.95%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2019",
   "actual": "50.95%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2016",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2017",
   "actual": "1.02",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2018",
   "actual": "65",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2019",
   "actual": "69",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2016",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2016",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2016",
   "actual": "92%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2017",
   "actual": "97%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2018",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2019-9-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2019_9_30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "54%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "30.50%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "25.05%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2019",
   "actual": "88.95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2019",
   "actual": "50.95%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "actual": "29.56%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2021",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2022",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2018",
   "actual": "65",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2019",
   "actual": "69",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2020",
   "actual": "34",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2021",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2022",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2018",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR__DPSST_2020-09-29.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2017",
   "actual": "50.99%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2018",
   "actual": "54%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2019",
   "actual": "30.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2020",
   "actual": "25.05%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2021",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2017",
   "actual": "96.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2019",
   "actual": "88.95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2017",
   "actual": "53.95%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2019",
   "actual": "50.95%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "actual": "29.56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2021",
   "actual": "24%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2021",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2017",
   "actual": "97%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2018",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "appr-dpsst-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2021",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2021-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "30.50%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "25.05%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2022",
   "actual": "96.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2023",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2019",
   "actual": "88.95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2022",
   "actual": "96.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2023",
   "actual": "95.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2019",
   "actual": "50.95%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "actual": "29.56%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2021",
   "actual": "24%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2022",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2023",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2021",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2022",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "81.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2022",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "84.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2021",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2022",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2023",
   "actual": "41%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2023-09-27.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2020",
   "actual": "25.05%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2021",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2022",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2023",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2024",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2022",
   "actual": "96.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2023",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2022",
   "actual": "96.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2023",
   "actual": "95.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "actual": "29.56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2021",
   "actual": "24%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2022",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2023",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2024",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2021",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2022",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "87.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "81.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2024",
   "actual": "75.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2022",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2024",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2024",
   "actual": "81.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "84.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2021",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2022",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2023",
   "actual": "41%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2024",
   "actual": "45%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2024-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2024",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2025",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2022",
   "actual": "96.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2023",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2022",
   "actual": "96.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2023",
   "actual": "95.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2025",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2021",
   "actual": "24%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2022",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2023",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2024",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2025",
   "actual": "22%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2021",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2022",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "87.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "81.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "3. Timeliness",
   "year": "2024",
   "actual": "75.20%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2022",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "4. Accuracy",
   "year": "2024",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "5. Availability of Information",
   "year": "2024",
   "actual": "81.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "84.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2021",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2022",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2023",
   "actual": "41%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2024",
   "actual": "45%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of Public Safety Standards and Training",
   "agency_doc": "appr-dpsst-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2025",
   "actual": "30%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DPSST_2025-10-01.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2019",
   "actual": "98.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2021",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2022",
   "actual": "96.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2023",
   "actual": "99.90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2019",
   "actual": "3.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2020",
   "actual": "3.30",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2021",
   "actual": "4",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2022",
   "actual": "6.30",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2023",
   "actual": "2.30",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "82.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2023-10-03.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2021",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2022",
   "actual": "96.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2023",
   "actual": "99.90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2020",
   "actual": "3.30",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2021",
   "actual": "4",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2022",
   "actual": "6.30",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2023",
   "actual": "2.30",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2024",
   "actual": "5.35",
   "target": "5.27",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "82.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "b. Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "c. Accuracy",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2024-09-30.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2021",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2022",
   "actual": "96.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2023",
   "actual": "99.90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average percentage of structures saved after declared conflagration based on the number of residential and commercial properties at risk or threatened during wildland fires as compared to those lost t",
   "submeasure": "Average percentage of structures saved after declared conflagration",
   "year": "2025",
   "actual": "99.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2021",
   "actual": "4",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2022",
   "actual": "6.30",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2023",
   "actual": "2.30",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2024",
   "actual": "5.43",
   "target": "5.59",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "oregon residential fire death rate per 1 million population with a target to position oregon among the twelve lowest fire death rates in the nation",
   "submeasure": "Oregon residential fire death rate per million population",
   "year": "2025",
   "actual": "5.62",
   "target": "5.59",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "82.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "b. Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "c. Accuracy",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Department of the State Fire Marshal",
   "agency_doc": "appr-dsfm-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service satisfaction survey percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availabili",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSFM_2025-09-23.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2013",
   "actual": "6.10%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2014",
   "actual": "21.90%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2015",
   "actual": "-21%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2016",
   "actual": "31.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2017",
   "actual": "-10.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2013",
   "actual": "129%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2014",
   "actual": "118%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2015",
   "actual": "115.25%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2016",
   "actual": "62.10%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2017",
   "actual": "106.60%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2013",
   "actual": "56.52%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2014",
   "actual": "50.33%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2015",
   "actual": "48.01%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2016",
   "actual": "68.80%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2017",
   "actual": "45.27%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2013",
   "actual": "$4.59",
   "target": "$5.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2014",
   "actual": "$5.77",
   "target": "$5.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2015",
   "actual": "$6.84",
   "target": "$5.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2016",
   "actual": "$5.90",
   "target": "$5.40",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2017",
   "actual": "$7.03",
   "target": "$5.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2014",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2015",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2013",
   "actual": "148",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2014",
   "actual": "57",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2015",
   "actual": "-15",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2016",
   "actual": "-42",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2017",
   "actual": "485",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2013",
   "actual": "56.70",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2014",
   "actual": "57.90",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2015",
   "actual": "64",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2016",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2017",
   "actual": "79",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2013",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2014",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2015",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2016",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2013",
   "actual": "71%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2014",
   "actual": "63%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2015",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2016",
   "actual": "91%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2013",
   "actual": "70",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2014",
   "actual": "86",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2015",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2016",
   "actual": "38",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2013",
   "actual": "11.90",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2014",
   "actual": "8.70",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2015",
   "actual": "9.60",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2016",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2017",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2015",
   "actual": "15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2017",
   "actual": "41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "79%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "84.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2013",
   "actual": "28%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2014",
   "actual": "23.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2015",
   "actual": "25%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2016",
   "actual": "40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2017",
   "actual": "3.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2013",
   "actual": "50%",
   "target": "37.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2014",
   "actual": "75%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2015",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2017",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2013",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2017-09-25.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2014",
   "actual": "21.90%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2015",
   "actual": "-21%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2016",
   "actual": "31.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2017",
   "actual": "-10.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2018",
   "actual": "10.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2014",
   "actual": "118%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2015",
   "actual": "115.25%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2016",
   "actual": "62.10%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2017",
   "actual": "106.60%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2018",
   "actual": "135.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2014",
   "actual": "50.33%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2015",
   "actual": "48.01%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2016",
   "actual": "68.80%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2017",
   "actual": "45.27%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2018",
   "actual": "46.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2014",
   "actual": "$5.77",
   "target": "$5.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2015",
   "actual": "$6.84",
   "target": "$5.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2016",
   "actual": "$5.90",
   "target": "$5.40",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2017",
   "actual": "$7.03",
   "target": "$5.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities amount increase in revenues generated by all land management activities exclusive of timber harvest receipts",
   "submeasure": "Annual Revenue from Real Estate Assets",
   "year": "2018",
   "actual": "$6.12",
   "target": "$5.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2014",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2015",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2018",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2014",
   "actual": "57",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2015",
   "actual": "-15",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2016",
   "actual": "-42",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2017",
   "actual": "485",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2018",
   "actual": "-11",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2014",
   "actual": "57.90",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2015",
   "actual": "64",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2016",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2017",
   "actual": "79",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2018",
   "actual": "81",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2014",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2015",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2016",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2018",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2014",
   "actual": "63%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2015",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2016",
   "actual": "91%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2018",
   "actual": "71%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2014",
   "actual": "86",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2015",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2016",
   "actual": "38",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2018",
   "actual": "49",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2014",
   "actual": "8.70",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2015",
   "actual": "9.60",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2016",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2017",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2018",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2015",
   "actual": "15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2017",
   "actual": "41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2018",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "71%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "84.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2014",
   "actual": "23.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2015",
   "actual": "25%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2016",
   "actual": "40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2017",
   "actual": "3.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2018",
   "actual": "56.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2014",
   "actual": "75%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2015",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2017",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2018-10-01.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2015",
   "actual": "-21%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2016",
   "actual": "31.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2017",
   "actual": "-10.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2018",
   "actual": "10.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2019",
   "actual": "3.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2015",
   "actual": "115.25%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2016",
   "actual": "62.10%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2017",
   "actual": "106.60%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2018",
   "actual": "135.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2019",
   "actual": "159.10%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2015",
   "actual": "48.01%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2016",
   "actual": "68.80%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2017",
   "actual": "45.27%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2018",
   "actual": "46.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2019",
   "actual": "60.76%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2019",
   "actual": "4.34%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2015",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2018",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2015",
   "actual": "-15",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2016",
   "actual": "-42",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2017",
   "actual": "485",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2018",
   "actual": "-11",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2019",
   "actual": "-17",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2015",
   "actual": "64",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2016",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2017",
   "actual": "79",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2018",
   "actual": "81",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2019",
   "actual": "95",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2015",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2016",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2018",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2019",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2015",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2016",
   "actual": "91%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2018",
   "actual": "71%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2019",
   "actual": "59%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2015",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2016",
   "actual": "38",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2018",
   "actual": "49",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2019",
   "actual": "55",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2015",
   "actual": "9.60",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2016",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2017",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2018",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2019",
   "actual": "21",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2015",
   "actual": "15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2017",
   "actual": "41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2018",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2019",
   "actual": "48.50%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "71%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2015",
   "actual": "25%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2016",
   "actual": "40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2017",
   "actual": "3.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2018",
   "actual": "56.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2019",
   "actual": "44%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2015",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2017",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2019-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2016",
   "actual": "31.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2017",
   "actual": "-10.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2018",
   "actual": "10.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2019",
   "actual": "3.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2020",
   "actual": "12.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2016",
   "actual": "62.10%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2017",
   "actual": "106.60%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2018",
   "actual": "135.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2019",
   "actual": "159.10%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2020",
   "actual": "136.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2016",
   "actual": "68.80%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2017",
   "actual": "45.27%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2018",
   "actual": "46.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2019",
   "actual": "60.76%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2020",
   "actual": "52.98%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2019",
   "actual": "4.34%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2020",
   "actual": "8.19%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2018",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2016",
   "actual": "-42",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2017",
   "actual": "485",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2018",
   "actual": "-11",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2019",
   "actual": "-17",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2020",
   "actual": "42",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2016",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2017",
   "actual": "79",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2018",
   "actual": "81",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2019",
   "actual": "95",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2020",
   "actual": "98",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2016",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2018",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2019",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2020",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2016",
   "actual": "91%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2018",
   "actual": "71%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2019",
   "actual": "59%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2020",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2016",
   "actual": "38",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2018",
   "actual": "49",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2019",
   "actual": "55",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2020",
   "actual": "63",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2016",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2017",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2018",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2019",
   "actual": "21",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2020",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2017",
   "actual": "41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2020",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2018",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2019",
   "actual": "48.50%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "unclaimed property disbursements percentage of total unclaimed property returned to owners and or heirs compared to the total amount received",
   "submeasure": "Unclaimed Property Disbursements",
   "year": "2020",
   "actual": "32.80%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "76.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "71%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2016",
   "actual": "40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2017",
   "actual": "3.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2018",
   "actual": "56.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2019",
   "actual": "44%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2020",
   "actual": "39%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2017",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2020-10-19",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2020",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2020-10-19.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2017",
   "actual": "-10.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2018",
   "actual": "10.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2019",
   "actual": "3.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2020",
   "actual": "12.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2021",
   "actual": "32.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2017",
   "actual": "106.60%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2018",
   "actual": "135.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2019",
   "actual": "159.10%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2020",
   "actual": "136.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2021",
   "actual": "130%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2017",
   "actual": "45.27%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2018",
   "actual": "46.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2019",
   "actual": "60.76%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2020",
   "actual": "52.98%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2021",
   "actual": "87.09%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2019",
   "actual": "4.34%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2020",
   "actual": "8.19%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2021",
   "actual": "-6.30%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2018",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2021",
   "actual": "-13",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2017",
   "actual": "79",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2018",
   "actual": "81",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2019",
   "actual": "95",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2020",
   "actual": "98",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2021",
   "actual": "105",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2018",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2019",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2020",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2021",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2017",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2018",
   "actual": "71%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2019",
   "actual": "59%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2020",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2018",
   "actual": "49",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2019",
   "actual": "55",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2020",
   "actual": "63",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2021",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2017",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2018",
   "actual": "20",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2019",
   "actual": "21",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2020",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2021",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2017",
   "actual": "41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2018",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2020",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "76.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "71%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2017",
   "actual": "3.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2018",
   "actual": "56.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2019",
   "actual": "44%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2020",
   "actual": "39%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2021",
   "actual": "41%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2017",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2018",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2020",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "appr-dsl-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2021-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2019",
   "actual": "3.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2020",
   "actual": "12.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2021",
   "actual": "32.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2022",
   "actual": "97.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2023",
   "actual": "-47.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2019",
   "actual": "159.10%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2020",
   "actual": "136.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2021",
   "actual": "130%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2022",
   "actual": "113.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2023",
   "actual": "205%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2019",
   "actual": "60.76%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2020",
   "actual": "52.98%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2021",
   "actual": "87.09%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2022",
   "actual": "65.38%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2023",
   "actual": "71.40%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2019",
   "actual": "4.34%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2020",
   "actual": "8.19%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2021",
   "actual": "-6.30%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2022",
   "actual": "25.58%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2023",
   "actual": "-29.81%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2022",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2021",
   "actual": "-13",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2022",
   "actual": "-26",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2023",
   "actual": "60",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2019",
   "actual": "95",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2020",
   "actual": "98",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2021",
   "actual": "105",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2022",
   "actual": "106",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2023",
   "actual": "80",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2019",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2020",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2021",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2023",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2019",
   "actual": "59%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2020",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2022",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2023",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2019",
   "actual": "55",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2020",
   "actual": "63",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2021",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2022",
   "actual": "103",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2023",
   "actual": "93",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2019",
   "actual": "21",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2020",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2021",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2022",
   "actual": "23",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2023",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2020",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2023",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "76.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "76.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2019",
   "actual": "44%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2020",
   "actual": "39%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2021",
   "actual": "41%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2022",
   "actual": "47%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2023",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2020",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2023",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2023-09-25.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2021",
   "actual": "32.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2022",
   "actual": "97.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2023",
   "actual": "-47.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2024",
   "actual": "32.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2025",
   "actual": "47%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands exclusive of the elliott state re",
   "submeasure": "Administrative and Operational Costs",
   "year": "2025",
   "actual": "84.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "increase in revenues generated by all land management activities percent increase in revenues generated by all land management activities exclusive of odf managed forestland timber harvest receipts fr",
   "submeasure": "Increase in Revenues generated by all Land Management Activities",
   "year": "2025",
   "actual": "-27.01%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2021",
   "actual": "-13",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2022",
   "actual": "-26",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2023",
   "actual": "60",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2024",
   "actual": "-24",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2025",
   "actual": "-44",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2021",
   "actual": "105",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2022",
   "actual": "106",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2023",
   "actual": "80",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2024",
   "actual": "94",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2025",
   "actual": "94",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations percent of removal fill violations that have a final order in place within 12 months of opening an enforcement record",
   "submeasure": "Annual Resolution of Removal-Fill Violations",
   "year": "2025",
   "actual": "64%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2021",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2022",
   "actual": "103",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2023",
   "actual": "93",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2024",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2025",
   "actual": "96",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2021",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2022",
   "actual": "23",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2023",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2024",
   "actual": "25",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2025",
   "actual": "26",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2023",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2024",
   "actual": "77%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2025",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "83.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "76.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "72.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "73.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "76.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2021",
   "actual": "41%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2022",
   "actual": "47%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2023",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2024",
   "actual": "50.37%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2025",
   "actual": "67.96%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve customer served total number of people served through reserve program s only totaled from prek university formal education classes teacher training coa",
   "submeasure": "South Slough National Estuarine Research Reserve Customer Served.",
   "year": "2025",
   "actual": "5,719",
   "target": "5,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2023",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "appr-dsl-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2025",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_DSL_2025-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2012",
   "actual": "54",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2013",
   "actual": "74",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2014",
   "actual": "54",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2015",
   "actual": "58",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2016",
   "actual": "30",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2012",
   "actual": "211",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2013",
   "actual": "148",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2014",
   "actual": "100",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2015",
   "actual": "80",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2016",
   "actual": "69",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2012",
   "actual": "132",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2013",
   "actual": "64",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2014",
   "actual": "49",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2015",
   "actual": "44",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2016",
   "actual": "26",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2012",
   "actual": "79%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2013",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2014",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2012",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2013",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2014",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2016",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2012",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2013",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2014",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2016-12-19",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2016-12-19.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2013",
   "actual": "74",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2014",
   "actual": "54",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2015",
   "actual": "58",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2016",
   "actual": "30",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2017",
   "actual": "50",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2013",
   "actual": "148",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2014",
   "actual": "100",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2015",
   "actual": "80",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2016",
   "actual": "69",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2017",
   "actual": "89",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2013",
   "actual": "64",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2014",
   "actual": "49",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2015",
   "actual": "44",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2016",
   "actual": "26",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2017",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2013",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2014",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2013",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2014",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2016",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2017",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2013",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2014",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2017-10-04.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2014",
   "actual": "54",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2015",
   "actual": "58",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2016",
   "actual": "30",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2017",
   "actual": "50",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2018",
   "actual": "35",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2014",
   "actual": "100",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2015",
   "actual": "80",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2016",
   "actual": "69",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2017",
   "actual": "89",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2018",
   "actual": "94",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2014",
   "actual": "49",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2015",
   "actual": "44",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2016",
   "actual": "26",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2017",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2018",
   "actual": "27",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2014",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "93%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2014",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2016",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2017",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2018",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2014",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2018-07-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2018-07-27.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2015",
   "actual": "58",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2016",
   "actual": "30",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2017",
   "actual": "50",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2018",
   "actual": "35",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2019",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2015",
   "actual": "80",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2016",
   "actual": "69",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2017",
   "actual": "89",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2018",
   "actual": "94",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2019",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2015",
   "actual": "44",
   "target": "70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2016",
   "actual": "26",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2017",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2018",
   "actual": "27",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2019",
   "actual": "21",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "93%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2016",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2017",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2018",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2019",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2015",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2019-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2016",
   "actual": "30",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2017",
   "actual": "50",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2018",
   "actual": "35",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2019",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2020",
   "actual": "33",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2016",
   "actual": "69",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2017",
   "actual": "89",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2018",
   "actual": "94",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2019",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2020",
   "actual": "97",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2016",
   "actual": "26",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2017",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2018",
   "actual": "27",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2019",
   "actual": "21",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2020",
   "actual": "29",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "93%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2016",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2017",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2018",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2019",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2020",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2020final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2020FINAL.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2017",
   "actual": "50",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2018",
   "actual": "35",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2019",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2020",
   "actual": "33",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2021",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2017",
   "actual": "89",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2018",
   "actual": "94",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2019",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2020",
   "actual": "97",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2021",
   "actual": "87",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2017",
   "actual": "24",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2018",
   "actual": "27",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2019",
   "actual": "21",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2020",
   "actual": "29",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2021",
   "actual": "23",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "100%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "93%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2017",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2018",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2019",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2020",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2021",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2017",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2021-09-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2018",
   "actual": "35",
   "target": "79",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2019",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2020",
   "actual": "33",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2021",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2022",
   "actual": "47",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2018",
   "actual": "94",
   "target": "110",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2019",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2020",
   "actual": "97",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2021",
   "actual": "87",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2022",
   "actual": "101",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2018",
   "actual": "27",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2019",
   "actual": "21",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2020",
   "actual": "29",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2021",
   "actual": "23",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2022",
   "actual": "24",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "93%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2018",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2020",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2021",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2022",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2022.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2019",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2020",
   "actual": "33",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2021",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2022",
   "actual": "47",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2023",
   "actual": "38",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2019",
   "actual": "89",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2020",
   "actual": "97",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2021",
   "actual": "87",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2022",
   "actual": "101",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2023",
   "actual": "86",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2019",
   "actual": "21",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2020",
   "actual": "29",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2021",
   "actual": "23",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2022",
   "actual": "24",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2023",
   "actual": "20",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2020",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2021",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2022",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2023",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2019",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2023",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2023-10-09.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2020",
   "actual": "33",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2021",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2022",
   "actual": "47",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2023",
   "actual": "38",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2024",
   "actual": "34",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2020",
   "actual": "97",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2021",
   "actual": "87",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2022",
   "actual": "101",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2023",
   "actual": "86",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2024",
   "actual": "91",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2020",
   "actual": "29",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2021",
   "actual": "23",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2022",
   "actual": "24",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2023",
   "actual": "20",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2024",
   "actual": "22",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2024",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2020",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2021",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2022",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2023",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2024",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2020",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2023",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2024",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2024-07-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2024-07-30.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2021",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2022",
   "actual": "47",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2023",
   "actual": "38",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2024",
   "actual": "34",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "union representation average number of days to resolve a petition for union representation when a contested case hearing is not required jun 30 upward trend negative result",
   "submeasure": "Days to Resolve Petition for Union Rep, No Hearing",
   "year": "2025",
   "actual": "35",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2021",
   "actual": "87",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2022",
   "actual": "101",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2023",
   "actual": "86",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2024",
   "actual": "91",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "recommended orders average number of days for an administrative law judge to issue a recommended order after the record in a contested case hearing is closed jun 30 upward trend negative result",
   "submeasure": "Average Days Close of Record to Recommended Order",
   "year": "2025",
   "actual": "97",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2021",
   "actual": "23",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2022",
   "actual": "24",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2023",
   "actual": "20",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2024",
   "actual": "22",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "final board orders average number of days from submission of a case to the board until issuance of a final order jun 30 upward trend negative result",
   "submeasure": "Average Days Submission to Final Order",
   "year": "2025",
   "actual": "26",
   "target": "50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2024",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike permitted employees jun 30 upward trend positive result",
   "submeasure": "Strike-Permitted - Percent of Negotiations Resolved",
   "year": "2025",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2021",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2022",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2023",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2024",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "appeals percentage of board orders which are reversed on appeal jun 30 upward trend negative result",
   "submeasure": "Percentage of Board Orders Reversed by the Court",
   "year": "2025",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2023",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2024",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "mediation effectiveness percentage of contract negotiations disputes that are resolved by mediation for strike prohibited employees jun 30 upward trend positive result",
   "submeasure": "Strike-Prohibited - Percent of Negotiations Resolved",
   "year": "2025",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Employment Relations Board",
   "agency_doc": "appr-erb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise and availability of infor",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ERB_2025-10-01.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2019",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2020",
   "actual": "0.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2021",
   "actual": "0.20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2022",
   "actual": "0.53%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2023",
   "actual": "0.50%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2019",
   "actual": "23.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2020",
   "actual": "25.20%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2021",
   "actual": "23.59%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2022",
   "actual": "25.71%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2023",
   "actual": "25.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2023-09-27.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "88.34%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "88.99%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "89.43%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "81.22%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "92.54%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2020",
   "actual": "0.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2021",
   "actual": "0.20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2022",
   "actual": "0.53%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2023",
   "actual": "0.50%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2024",
   "actual": "1.09%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2020",
   "actual": "25.20%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2021",
   "actual": "23.59%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2022",
   "actual": "25.71%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2023",
   "actual": "25.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2024",
   "actual": "30.11%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2024-09-24.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "88.34%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "88.34%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "88.99%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "88.99%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "89.43%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "89.43%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "81.22%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "81.22%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "92.54%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "92.54%",
   "target": "90%",
   "data_collection_period": "Jul 08 - Aug 19",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2021",
   "actual": "0.20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2022",
   "actual": "0.53%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2023",
   "actual": "0.50%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2024",
   "actual": "1.09%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2025",
   "actual": "2.51%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2021",
   "actual": "23.59%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2022",
   "actual": "25.71%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2023",
   "actual": "25.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2024",
   "actual": "30.11%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Office of the Governor",
   "agency_doc": "appr-gov-2025-09-26",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2025",
   "actual": "27.42%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOV_2025-09-26.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "86.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "88.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2013",
   "actual": "1.48%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2014",
   "actual": "0.63%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2015",
   "actual": "6.72%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2016",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2017",
   "actual": "1.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2013",
   "actual": "16.84%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2014",
   "actual": "17.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2015",
   "actual": "18.70%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2016",
   "actual": "19.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "actual": "20.30%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2017-09-28.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "86.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "88.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2014",
   "actual": "0.63%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2015",
   "actual": "6.72%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2016",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2017",
   "actual": "1.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2018",
   "actual": "1.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2014",
   "actual": "17.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2015",
   "actual": "18.70%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2016",
   "actual": "19.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "actual": "20.30%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "actual": "22%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2018-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2015",
   "actual": "6.72%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2016",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2017",
   "actual": "1.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2018",
   "actual": "1.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2019",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2015",
   "actual": "18.70%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2016",
   "actual": "19.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "actual": "20.30%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "actual": "22%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2019",
   "actual": "23.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2019-10-01.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2016",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2017",
   "actual": "1.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2018",
   "actual": "1.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2019",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2016",
   "actual": "19.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "actual": "20.30%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "actual": "22%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2019",
   "actual": "23.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2020-09-30-3",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2020",
   "actual": "25.20%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2020-09-30%20%283%29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2017",
   "actual": "1.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2018",
   "actual": "1.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2019",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2020",
   "actual": "0.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2021",
   "actual": "0.20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "actual": "20.30%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "actual": "22%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2019",
   "actual": "23.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2020",
   "actual": "25.20%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2021",
   "actual": "23.59%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2021-09-29.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2018",
   "actual": "1.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2019",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2020",
   "actual": "0.60%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2021",
   "actual": "0.20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of state contract awards to business certified by the certification office for business inclusion and diversity",
   "submeasure": null,
   "year": "2022",
   "actual": "5.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Sep 22 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "actual": "22%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2019",
   "actual": "23.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2020",
   "actual": "25.20%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2021",
   "actual": "23.59%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "appr-governor-2022-10-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2022",
   "actual": "25.71%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_GOVERNOR_2022-10-12.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2021",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "61%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "12%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "7%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2019",
   "actual": "105%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2020",
   "actual": "123%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2021",
   "actual": "111%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2023",
   "actual": "121%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2019",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2020",
   "actual": "130%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2021",
   "actual": "139%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2022",
   "actual": "169%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2023",
   "actual": "199%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "32%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "43%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "70%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2021",
   "actual": "236%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2022",
   "actual": "-24%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2023",
   "actual": "0.25%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2021",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2022",
   "actual": "86%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2023",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2021",
   "actual": "37%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2023",
   "actual": "34.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2023-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2021",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2024",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2025",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2024",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2025",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "exits to permanent housing percentage of households enrolled in emergency shelter street outreach or rapid rehousing projects who exited to permanent housing and remained housed for six months or long",
   "submeasure": "Permanent Housing",
   "year": "2025",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing affordability percentage of regulated rental housing units funded that will be affordable to households making at or below 50 of the area median income whether through rent r",
   "submeasure": "Affordable Rental Housing: Affordability",
   "year": "2025",
   "actual": "28%",
   "target": "33%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "12%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "7%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2024",
   "actual": "11%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2025",
   "actual": "12%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2021",
   "actual": "111%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2023",
   "actual": "121%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2024",
   "actual": "138%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2025",
   "actual": "131%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2021",
   "actual": "139%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2022",
   "actual": "169%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2023",
   "actual": "199%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2024",
   "actual": "131%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2025",
   "actual": "170%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing rural housing percentage of affordable rental housing units funded that will be developed in rural areas as defined by ohcs",
   "submeasure": "Affordable Rental Housing : Rural Housing",
   "year": "2025",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2021",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2022",
   "actual": "86%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2023",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2024",
   "actual": "79%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2025",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2021",
   "actual": "37%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2023",
   "actual": "34.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2024",
   "actual": "44%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2025",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "34%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "34%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "appr-hcsd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HCSD_2025-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2013",
   "actual": "62%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2014",
   "actual": "59.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2015",
   "actual": "60.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2016",
   "actual": "59.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2012",
   "actual": "6.63%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2013",
   "actual": "7.27%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2014",
   "actual": "8.22%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2015",
   "actual": "8.53%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2016",
   "actual": "9.24%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of adult high school diplomas geds earned number of people earning geds and adult high school diplomas in oregon each year",
   "submeasure": "Adults high school diplomas/GED earners",
   "year": "2012",
   "actual": "8,523",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of adult high school diplomas geds earned number of people earning geds and adult high school diplomas in oregon each year",
   "submeasure": "Adults high school diplomas/GED earners",
   "year": "2013",
   "actual": "8,085",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of adult high school diplomas geds earned number of people earning geds and adult high school diplomas in oregon each year",
   "submeasure": "Adults high school diplomas/GED earners",
   "year": "2014",
   "actual": "11,658",
   "target": "11,500",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of adult high school diplomas geds earned number of people earning geds and adult high school diplomas in oregon each year",
   "submeasure": "Adults high school diplomas/GED earners",
   "year": "2015",
   "actual": "1,877",
   "target": "1,500",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of adult high school diplomas geds earned number of people earning geds and adult high school diplomas in oregon each year",
   "submeasure": "Adults high school diplomas/GED earners",
   "year": "2016",
   "actual": "3,058",
   "target": "1,500",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Writing",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Writing",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Writing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Writing",
   "year": "2015",
   "actual": "68.80%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Writing",
   "year": "2016",
   "actual": "69.03%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Math",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Math",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Math",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Math",
   "year": "2015",
   "actual": "62.90%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "developmental education pass rates percent of students enrolled in a developmental education math or writing course below the 100 level who successfully complete the course writing",
   "submeasure": "Math",
   "year": "2016",
   "actual": "64.60%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "Math",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "Math",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "Math",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "Math",
   "year": "2015",
   "actual": "21%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "Math",
   "year": "2016",
   "actual": "22.80%",
   "target": "23%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "English",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "English",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "English",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "English",
   "year": "2015",
   "actual": "43%",
   "target": "43%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "success of developmental education students in college math and english percent of students enrolled in at least 6 credits who successfully complete college level math or writing course within 24 mont",
   "submeasure": "English",
   "year": "2016",
   "actual": "43.90%",
   "target": "44%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of community college students who have earned 15 29 college credits",
   "submeasure": "Number of community college students who have earned 15-29 college credits",
   "year": "2012",
   "actual": "42,104",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of community college students who have earned 15 29 college credits",
   "submeasure": "Number of community college students who have earned 15-29 college credits",
   "year": "2013",
   "actual": "43,381",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of community college students who have earned 15 29 college credits",
   "submeasure": "Number of community college students who have earned 15-29 college credits",
   "year": "2014",
   "actual": "42,534",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of community college students who have earned 15 29 college credits",
   "submeasure": "Number of community college students who have earned 15-29 college credits",
   "year": "2015",
   "actual": "39,629",
   "target": "37,000",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of community college students who have earned 15 29 college credits",
   "submeasure": "Number of community college students who have earned 15-29 college credits",
   "year": "2016",
   "actual": "37,489",
   "target": "37,000",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community college students who have earned 30 44 college credits",
   "submeasure": "Number of community college students who have earned 30-44 college credits",
   "year": "2012",
   "actual": "27,645",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community college students who have earned 30 44 college credits",
   "submeasure": "Number of community college students who have earned 30-44 college credits",
   "year": "2013",
   "actual": "27,817",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community college students who have earned 30 44 college credits",
   "submeasure": "Number of community college students who have earned 30-44 college credits",
   "year": "2014",
   "actual": "26,564",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community college students who have earned 30 44 college credits",
   "submeasure": "Number of community college students who have earned 30-44 college credits",
   "year": "2015",
   "actual": "25,053",
   "target": "24,000",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community college students who have earned 30 44 college credits",
   "submeasure": "Number of community college students who have earned 30-44 college credits",
   "year": "2016",
   "actual": "23,053",
   "target": "24,000",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community college students who earn at least 45 college credits",
   "submeasure": "Number of community college students who have earned at least 45 college credits",
   "year": "2012",
   "actual": "8,184",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community college students who earn at least 45 college credits",
   "submeasure": "Number of community college students who have earned at least 45 college credits",
   "year": "2013",
   "actual": "7,361",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community college students who earn at least 45 college credits",
   "submeasure": "Number of community college students who have earned at least 45 college credits",
   "year": "2014",
   "actual": "6,221",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community college students who earn at least 45 college credits",
   "submeasure": "Number of community college students who have earned at least 45 college credits",
   "year": "2015",
   "actual": "5,816",
   "target": "5,800",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community college students who earn at least 45 college credits",
   "submeasure": "Number of community college students who have earned at least 45 college credits",
   "year": "2016",
   "actual": "5,454",
   "target": "5,800",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "certificate and otm earners number of certificates awarded and oregon transfer modules otm earned each academic year",
   "submeasure": "Number of Certificate and OTM earners",
   "year": "2012",
   "actual": "4,329",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "certificate and otm earners number of certificates awarded and oregon transfer modules otm earned each academic year",
   "submeasure": "Number of Certificate and OTM earners",
   "year": "2013",
   "actual": "5,152",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "certificate and otm earners number of certificates awarded and oregon transfer modules otm earned each academic year",
   "submeasure": "Number of Certificate and OTM earners",
   "year": "2014",
   "actual": "8,170",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "certificate and otm earners number of certificates awarded and oregon transfer modules otm earned each academic year",
   "submeasure": "Number of Certificate and OTM earners",
   "year": "2015",
   "actual": "8,472",
   "target": "8,600",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "certificate and otm earners number of certificates awarded and oregon transfer modules otm earned each academic year",
   "submeasure": "Number of Certificate and OTM earners",
   "year": "2016",
   "actual": "9,306",
   "target": "8,600",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "associate s degrees number of associate s degrees completed each academic year",
   "submeasure": "Number of associate's degrees completed",
   "year": "2012",
   "actual": "9,717",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "associate s degrees number of associate s degrees completed each academic year",
   "submeasure": "Number of associate's degrees completed",
   "year": "2013",
   "actual": "11,429",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "associate s degrees number of associate s degrees completed each academic year",
   "submeasure": "Number of associate's degrees completed",
   "year": "2014",
   "actual": "13,165",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "associate s degrees number of associate s degrees completed each academic year",
   "submeasure": "Number of associate's degrees completed",
   "year": "2015",
   "actual": "12,460",
   "target": "11,900",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "associate s degrees number of associate s degrees completed each academic year",
   "submeasure": "Number of associate's degrees completed",
   "year": "2016",
   "actual": "12,869",
   "target": "12,000",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "completion ratio number of degrees certificates completed and transfer prior to completion per 100 credit bearing fte",
   "submeasure": "Completion Ratio",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "completion ratio number of degrees certificates completed and transfer prior to completion per 100 credit bearing fte",
   "submeasure": "Completion Ratio",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "completion ratio number of degrees certificates completed and transfer prior to completion per 100 credit bearing fte",
   "submeasure": "Completion Ratio",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "completion ratio number of degrees certificates completed and transfer prior to completion per 100 credit bearing fte",
   "submeasure": "Completion Ratio",
   "year": "2015",
   "actual": "38%",
   "target": "38%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "completion ratio number of degrees certificates completed and transfer prior to completion per 100 credit bearing fte",
   "submeasure": "Completion Ratio",
   "year": "2016",
   "actual": "40.20%",
   "target": "38%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "community college to university transfers number of students who transfer to any four year institution each academic year",
   "submeasure": "Community college to university transfers",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "community college to university transfers number of students who transfer to any four year institution each academic year",
   "submeasure": "Community college to university transfers",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "community college to university transfers number of students who transfer to any four year institution each academic year",
   "submeasure": "Community college to university transfers",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "community college to university transfers number of students who transfer to any four year institution each academic year",
   "submeasure": "Community college to university transfers",
   "year": "2015",
   "actual": "26,720",
   "target": "26,720",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "community college to university transfers number of students who transfer to any four year institution each academic year",
   "submeasure": "Community college to university transfers",
   "year": "2016",
   "actual": "27,125",
   "target": "26,720",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 quarters",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 quarters",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 quarters",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 quarters",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 quarters",
   "year": "2016",
   "actual": "$18,685.19",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 years",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 years",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 years",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 years",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of community college completers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 years",
   "year": "2016",
   "actual": "$34,358.31",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 Quarters",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 Quarters",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 Quarters",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 Quarters",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "4 Quarters",
   "year": "2016",
   "actual": "$16,437.87",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 Years",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 Years",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 Years",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 Years",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "earnings of community college leavers median earnings of community college completers four quarters and five years after completion",
   "submeasure": "5 Years",
   "year": "2016",
   "actual": "$29,298.04",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "first year retention rate percentage of oregon public university students starting in a fall term and returning to an oregon public university the following fall",
   "submeasure": "First-year retention rate",
   "year": "2012",
   "actual": "82%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "first year retention rate percentage of oregon public university students starting in a fall term and returning to an oregon public university the following fall",
   "submeasure": "First-year retention rate",
   "year": "2013",
   "actual": "82.10%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "first year retention rate percentage of oregon public university students starting in a fall term and returning to an oregon public university the following fall",
   "submeasure": "First-year retention rate",
   "year": "2014",
   "actual": "82.40%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "first year retention rate percentage of oregon public university students starting in a fall term and returning to an oregon public university the following fall",
   "submeasure": "First-year retention rate",
   "year": "2015",
   "actual": "82.90%",
   "target": "82%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "first year retention rate percentage of oregon public university students starting in a fall term and returning to an oregon public university the following fall",
   "submeasure": "First-year retention rate",
   "year": "2016",
   "actual": "82.90%",
   "target": "82%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "six year public university graduation rate percentage of full time first time students in an entering cohort that had graduate from an oregon public university six years later",
   "submeasure": "Six-year public university graduation rate",
   "year": "2012",
   "actual": "59.80%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "six year public university graduation rate percentage of full time first time students in an entering cohort that had graduate from an oregon public university six years later",
   "submeasure": "Six-year public university graduation rate",
   "year": "2013",
   "actual": "60.50%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "six year public university graduation rate percentage of full time first time students in an entering cohort that had graduate from an oregon public university six years later",
   "submeasure": "Six-year public university graduation rate",
   "year": "2014",
   "actual": "60.30%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "six year public university graduation rate percentage of full time first time students in an entering cohort that had graduate from an oregon public university six years later",
   "submeasure": "Six-year public university graduation rate",
   "year": "2015",
   "actual": "62.20%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "six year public university graduation rate percentage of full time first time students in an entering cohort that had graduate from an oregon public university six years later",
   "submeasure": "Six-year public university graduation rate",
   "year": "2016",
   "actual": "62.70%",
   "target": "60.50%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "number of bachelor s degrees awarded each academic year number of bachelor s degrees awarded at oregon public universities each academic year",
   "submeasure": "Number of bachelor's degrees awarded",
   "year": "2012",
   "actual": "13,926",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "number of bachelor s degrees awarded each academic year number of bachelor s degrees awarded at oregon public universities each academic year",
   "submeasure": "Number of bachelor's degrees awarded",
   "year": "2013",
   "actual": "15,492",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "number of bachelor s degrees awarded each academic year number of bachelor s degrees awarded at oregon public universities each academic year",
   "submeasure": "Number of bachelor's degrees awarded",
   "year": "2014",
   "actual": "16,176",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "number of bachelor s degrees awarded each academic year number of bachelor s degrees awarded at oregon public universities each academic year",
   "submeasure": "Number of bachelor's degrees awarded",
   "year": "2015",
   "actual": "16,799",
   "target": "16,750",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "number of bachelor s degrees awarded each academic year number of bachelor s degrees awarded at oregon public universities each academic year",
   "submeasure": "Number of bachelor's degrees awarded",
   "year": "2016",
   "actual": "16,712",
   "target": "16,750",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "number of advanced degrees and graduate certificates awarded number of advanced degrees and graduate certificates awarded at oregon public universities each academic year",
   "submeasure": "Number of advanced degrees and graduate certificates awarded",
   "year": "2012",
   "actual": "6,667",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "number of advanced degrees and graduate certificates awarded number of advanced degrees and graduate certificates awarded at oregon public universities each academic year",
   "submeasure": "Number of advanced degrees and graduate certificates awarded",
   "year": "2013",
   "actual": "6,598",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "number of advanced degrees and graduate certificates awarded number of advanced degrees and graduate certificates awarded at oregon public universities each academic year",
   "submeasure": "Number of advanced degrees and graduate certificates awarded",
   "year": "2014",
   "actual": "6,368",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "number of advanced degrees and graduate certificates awarded number of advanced degrees and graduate certificates awarded at oregon public universities each academic year",
   "submeasure": "Number of advanced degrees and graduate certificates awarded",
   "year": "2015",
   "actual": "5,956",
   "target": "6,000",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "number of advanced degrees and graduate certificates awarded number of advanced degrees and graduate certificates awarded at oregon public universities each academic year",
   "submeasure": "Number of advanced degrees and graduate certificates awarded",
   "year": "2016",
   "actual": "6,326",
   "target": "6,000",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "bachelor s degrees awarded to community college transfers number of bachelor s degrees awarded to transfer students from oregon community colleges each academic year",
   "submeasure": "Bachelor's degrees awarded to community college transfers",
   "year": "2012",
   "actual": "3,382",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "bachelor s degrees awarded to community college transfers number of bachelor s degrees awarded to transfer students from oregon community colleges each academic year",
   "submeasure": "Bachelor's degrees awarded to community college transfers",
   "year": "2013",
   "actual": "3,933",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "bachelor s degrees awarded to community college transfers number of bachelor s degrees awarded to transfer students from oregon community colleges each academic year",
   "submeasure": "Bachelor's degrees awarded to community college transfers",
   "year": "2014",
   "actual": "4,106",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "bachelor s degrees awarded to community college transfers number of bachelor s degrees awarded to transfer students from oregon community colleges each academic year",
   "submeasure": "Bachelor's degrees awarded to community college transfers",
   "year": "2015",
   "actual": "4,389",
   "target": "4,350",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "bachelor s degrees awarded to community college transfers number of bachelor s degrees awarded to transfer students from oregon community colleges each academic year",
   "submeasure": "Bachelor's degrees awarded to community college transfers",
   "year": "2016",
   "actual": "4,406",
   "target": "4,350",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "graduation rate for non traditional students graduation rate for newly admitted undergraduate students who are not first time full time freshman students within six years of enrollment",
   "submeasure": "Graduation rate for non-traditional students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "graduation rate for non traditional students graduation rate for newly admitted undergraduate students who are not first time full time freshman students within six years of enrollment",
   "submeasure": "Graduation rate for non-traditional students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "graduation rate for non traditional students graduation rate for newly admitted undergraduate students who are not first time full time freshman students within six years of enrollment",
   "submeasure": "Graduation rate for non-traditional students",
   "year": "2014",
   "actual": "62.60%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "graduation rate for non traditional students graduation rate for newly admitted undergraduate students who are not first time full time freshman students within six years of enrollment",
   "submeasure": "Graduation rate for non-traditional students",
   "year": "2015",
   "actual": "62%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "graduation rate for non traditional students graduation rate for newly admitted undergraduate students who are not first time full time freshman students within six years of enrollment",
   "submeasure": "Graduation rate for non-traditional students",
   "year": "2016",
   "actual": "63.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "4 quarters",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "4 quarters",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "4 quarters",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "4 quarters",
   "year": "2015",
   "actual": "13,324",
   "target": "13,320",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "4 quarters",
   "year": "2016",
   "actual": "20,611",
   "target": "13,320",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "5 years",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "5 years",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "5 years",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "5 years",
   "year": "2015",
   "actual": "32,554",
   "target": "32,550",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduating students ba bs only four quarters and five years after graduation",
   "submeasure": "5 years",
   "year": "2016",
   "actual": "40,517",
   "target": "32,550",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs.",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Debt Amount",
   "year": "2012",
   "actual": "$23,967.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Debt Amount",
   "year": "2013",
   "actual": "$25,497.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Debt Amount",
   "year": "2014",
   "actual": "$26,639.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Debt Amount",
   "year": "2015",
   "actual": "$25,577.00",
   "target": "$25,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Debt Amount",
   "year": "2016",
   "actual": "$26,106.00",
   "target": "$25,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Percentage of Students with Debt",
   "year": "2012",
   "actual": "$63.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Percentage of Students with Debt",
   "year": "2013",
   "actual": "$63.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Percentage of Students with Debt",
   "year": "2014",
   "actual": "$60.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Percentage of Students with Debt",
   "year": "2015",
   "actual": "$60.00",
   "target": "$60.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "university graduate debt average debt amount of bachelor s graduates accompanied by percent of graduates who are borrowers",
   "submeasure": "Percentage of Students with Debt",
   "year": "2016",
   "actual": "$62.00",
   "target": "$60.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Universities",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Universities",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Universities",
   "year": "2014",
   "actual": "7.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Universities",
   "year": "2015",
   "actual": "6.40%",
   "target": "6.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Universities",
   "year": "2016",
   "actual": "5.10%",
   "target": "6.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Community Colleges",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Community Colleges",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Community Colleges",
   "year": "2014",
   "actual": "23.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Community Colleges",
   "year": "2015",
   "actual": "20.70%",
   "target": "22.90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Public Community Colleges",
   "year": "2016",
   "actual": "21.40%",
   "target": "22.90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Higher Education Institutions",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Higher Education Institutions",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Higher Education Institutions",
   "year": "2014",
   "actual": "15.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Higher Education Institutions",
   "year": "2015",
   "actual": "14.90%",
   "target": "14.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "student loan default rates three year official cohort student loan default rates",
   "submeasure": "Higher Education Institutions",
   "year": "2016",
   "actual": "14.10%",
   "target": "14.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "average cost of attendance average cost of attendance for resident undergraduates minus grant aid as a percentage of median income",
   "submeasure": "Average cost of attendance",
   "year": "2012",
   "actual": "28.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "average cost of attendance average cost of attendance for resident undergraduates minus grant aid as a percentage of median income",
   "submeasure": "Average cost of attendance",
   "year": "2013",
   "actual": "27.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "average cost of attendance average cost of attendance for resident undergraduates minus grant aid as a percentage of median income",
   "submeasure": "Average cost of attendance",
   "year": "2014",
   "actual": "28.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "average cost of attendance average cost of attendance for resident undergraduates minus grant aid as a percentage of median income",
   "submeasure": "Average cost of attendance",
   "year": "2015",
   "actual": "27.50%",
   "target": "27.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "average cost of attendance average cost of attendance for resident undergraduates minus grant aid as a percentage of median income",
   "submeasure": "Average cost of attendance",
   "year": "2016",
   "actual": "27.40%",
   "target": "27.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Average statewide tuition and fees minus grant aid",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Average statewide tuition and fees minus grant aid",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Average statewide tuition and fees minus grant aid",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Average statewide tuition and fees minus grant aid",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Average statewide tuition and fees minus grant aid",
   "year": "2016",
   "actual": "$3,141.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Net assessed tuition and fees per resident, undergraduate FTE",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Net assessed tuition and fees per resident, undergraduate FTE",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Net assessed tuition and fees per resident, undergraduate FTE",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Net assessed tuition and fees per resident, undergraduate FTE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "tuition and fees average statewide tuition and fees minus grant aid and net assessed tuition and fees per resident undergraduate fte colleges and universities",
   "submeasure": "Net assessed tuition and fees per resident, undergraduate FTE",
   "year": "2016",
   "actual": "$429.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2016-10-08",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "97%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2016-10-08.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2013",
   "actual": "62%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2014",
   "actual": "59.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2015",
   "actual": "60.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2016",
   "actual": "59.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2017",
   "actual": "57.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2017",
   "actual": "48.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "72%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "61%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "53.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2017",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2013",
   "actual": "7.46",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2014",
   "actual": "8.45",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2015",
   "actual": "8.72",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2016",
   "actual": "9.73",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2017",
   "actual": "10.48",
   "target": "9",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2017",
   "actual": "53.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2017",
   "actual": "46.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "36.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "55.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "43.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "41%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "45.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2017",
   "actual": "46.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2013",
   "actual": "60.80%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2014",
   "actual": "60.50%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2015",
   "actual": "62.60%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2016",
   "actual": "62.80%",
   "target": "60.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2017",
   "actual": "63.10%",
   "target": "63%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2013",
   "actual": "47.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2014",
   "actual": "50.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "47.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "44%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "44.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "67.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2013",
   "actual": "51.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "48.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "46%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "38.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "48.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2013",
   "actual": "52.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "52.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "57.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "57.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "56.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2013",
   "actual": "62%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2014",
   "actual": "62.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2015",
   "actual": "63.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "actual": "63.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2017",
   "actual": "64.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2017",
   "actual": "50.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "50.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "56.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "45.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "54.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "45.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2017",
   "actual": "50.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2016",
   "actual": "$34,358.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2017",
   "actual": "$35,215.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2017",
   "actual": "$31,231.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "$39,172.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "$32,488.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$34,911.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$32,630.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2017",
   "actual": "$35,256.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2016",
   "actual": "$40,517.00",
   "target": "$32,550.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2017",
   "actual": "$42,143.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2017",
   "actual": "$40,173.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "$45,671.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "$39,304.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$40,971.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$37,178.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2017",
   "actual": "$42,472.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "97%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2017-10-20.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2014",
   "actual": "59.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2015",
   "actual": "60.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2016",
   "actual": "60.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2017",
   "actual": "57.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2018",
   "actual": "57.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2014",
   "actual": "48.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2015",
   "actual": "48.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2016",
   "actual": "51.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2017",
   "actual": "48.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2018",
   "actual": "49%",
   "target": "62.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "77.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "80.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "80.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "72%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Asian American",
   "year": "2018",
   "actual": "72.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "66.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "66.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "62.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "61%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Black or African American",
   "year": "2018",
   "actual": "57.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "46.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "49.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "51.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "53.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2018",
   "actual": "54.20%",
   "target": "61.70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "55%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "54.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "50.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "49%",
   "target": "61.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2014",
   "actual": "61.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2015",
   "actual": "61.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2016",
   "actual": "60.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2017",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "White",
   "year": "2018",
   "actual": "57.90%",
   "target": "65.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2014",
   "actual": "8.45",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2015",
   "actual": "8.72",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2016",
   "actual": "9.74",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2017",
   "actual": "10.48",
   "target": "9",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2018",
   "actual": "10.48",
   "target": "9.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2014",
   "actual": "49.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2015",
   "actual": "49.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2016",
   "actual": "50.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2017",
   "actual": "52.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2018",
   "actual": "53.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2017",
   "actual": "38.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2018",
   "actual": "38.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "30.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "31.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "47.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Asian American",
   "year": "2018",
   "actual": "43.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "28.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Black or African American",
   "year": "2018",
   "actual": "30.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "33%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2018",
   "actual": "31.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "41.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "37.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2017",
   "actual": "39.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "White",
   "year": "2018",
   "actual": "40.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2014",
   "actual": "60.50%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2015",
   "actual": "62.60%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2016",
   "actual": "62.80%",
   "target": "60.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2017",
   "actual": "63.10%",
   "target": "63%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2018",
   "actual": "64.40%",
   "target": "63.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2014",
   "actual": "50.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "47.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "44%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "44.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "37.40%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "67.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Asian American",
   "year": "2018",
   "actual": "74.50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "48.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "46%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "38.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "48.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2018",
   "actual": "54.70%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "52.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "57.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "57.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2018",
   "actual": "59.50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "56.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2014",
   "actual": "62.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2015",
   "actual": "63.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "actual": "63.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2017",
   "actual": "64.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "White",
   "year": "2018",
   "actual": "65.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2017",
   "actual": "50.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2018",
   "actual": "51.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "49.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "49.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "56.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Asian American",
   "year": "2018",
   "actual": "59.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "44.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Black or African American",
   "year": "2018",
   "actual": "50.40%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "53.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2018",
   "actual": "54.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "45.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "50.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2017",
   "actual": "49.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "White",
   "year": "2018",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2016",
   "actual": "$34,358.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2017",
   "actual": "$35,215.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2018",
   "actual": "$37,699.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2017",
   "actual": "$31,231.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2018",
   "actual": "$36,554.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "$39,172.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2018",
   "actual": "$39,842.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "$32,488.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2018",
   "actual": "$34,202.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$34,911.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$35,406.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$32,630.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$32,574.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2017",
   "actual": "$35,256.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2018",
   "actual": "$38,046.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2016",
   "actual": "$40,517.00",
   "target": "$32,550.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2017",
   "actual": "$42,143.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2018",
   "actual": "$45,080.00",
   "target": "$42,145.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2017",
   "actual": "$40,173.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2018",
   "actual": "$46,997.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2017",
   "actual": "$45,671.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Asian American",
   "year": "2018",
   "actual": "$47,435.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2017",
   "actual": "$39,304.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Black or African American",
   "year": "2018",
   "actual": "$41,283.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$40,971.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$44,557.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$37,178.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$41,223.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2017",
   "actual": "$42,472.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "White",
   "year": "2018",
   "actual": "$45,372.00",
   "target": "$42,454.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "97%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2018-10-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2018-10-03.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2015",
   "actual": "63.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2016",
   "actual": "62.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2017",
   "actual": "64%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2018",
   "actual": "64.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2019",
   "actual": "64.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2015",
   "actual": "51.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2016",
   "actual": "54.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2017",
   "actual": "55.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2018",
   "actual": "53.50%",
   "target": "62.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2019",
   "actual": "50.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2015",
   "actual": "81.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "80.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "79.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "82.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "81.40%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2015",
   "actual": "69.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "64.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "66%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "64.60%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "63.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2015",
   "actual": "51.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "52.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "56.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "58.50%",
   "target": "61.70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "57.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "57%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "51.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "55.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "54.40%",
   "target": "61.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "51.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2015",
   "actual": "64.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "63.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "64.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "65.50%",
   "target": "65.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2015",
   "actual": "8.81",
   "target": "8.70",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2016",
   "actual": "9.90",
   "target": "9.70",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2017",
   "actual": "10.64",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2018",
   "actual": "10.55",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2019",
   "actual": "10.44",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2015",
   "actual": "49.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2016",
   "actual": "50.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2017",
   "actual": "52.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2018",
   "actual": "53.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2019",
   "actual": "54.60%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2015",
   "actual": "43.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2016",
   "actual": "43.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2017",
   "actual": "46%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2018",
   "actual": "47.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2019",
   "actual": "48.30%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "32.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "38.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "33.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "40.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "43.40%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2015",
   "actual": "53%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "50.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "52.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "52.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "54.80%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2015",
   "actual": "35.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "32.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "33.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "38.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "38.20%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2015",
   "actual": "37.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "37.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "40.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "44.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "44%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "46.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "42.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "34.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "48%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "35.90%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2015",
   "actual": "44.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "44.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "47.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "49.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "50.30%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2015",
   "actual": "62.60%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2016",
   "actual": "62.80%",
   "target": "60.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2017",
   "actual": "63.10%",
   "target": "63%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2018",
   "actual": "64.40%",
   "target": "63.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2019",
   "actual": "64.50%",
   "target": "64%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "47.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "44%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "44.40%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "37.40%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "43.30%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "67.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "74.50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "73.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2015",
   "actual": "46%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "38.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "48.80%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "54.70%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "49.80%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2015",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "57.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "57.40%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "59.50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "62%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "56.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "38.80%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2015",
   "actual": "63.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "63.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "64.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "65.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "65.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2017",
   "actual": "40.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2018",
   "actual": "40.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2019",
   "actual": "41.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "38.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "37%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "38.40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "50.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "54%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "53.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "35.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "39.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "40.10%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "43.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "43.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "46.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "34.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "39.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "39.50%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "39.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "39%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "39.50%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2016",
   "actual": "$34,358.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2017",
   "actual": "$35,215.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2018",
   "actual": "$37,699.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2019",
   "actual": "$38,238.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2017",
   "actual": "$31,231.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2018",
   "actual": "$36,554.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2019",
   "actual": "$36,340.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "$39,172.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$39,842.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$41,239.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "$32,488.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$34,202.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$33,975.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$34,911.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$35,406.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$35,890.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$32,630.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$32,574.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$33,345.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "$35,256.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$38,046.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$38,671.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2016",
   "actual": "$40,517.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2017",
   "actual": "$42,143.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2018",
   "actual": "$45,080.00",
   "target": "$42,145.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2019",
   "actual": "$45,785.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2016",
   "actual": "$36,544.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2017",
   "actual": "$40,173.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2018",
   "actual": "$46,997.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2019",
   "actual": "$42,432.00",
   "target": "$47,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "$44,003.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "$45,671.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$47,435.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$51,145.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "$39,109.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "$39,304.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$41,283.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$42,482.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "$40,543.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$40,971.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$44,557.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$44,848.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "$40,405.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$37,178.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$41,223.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$41,137.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "$40,620.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "$42,472.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$45,372.00",
   "target": "$42,454.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$45,805.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2015",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2015",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2015",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2015",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2017",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2019",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2015",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2017",
   "actual": "46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2017",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "97%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2019-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2016",
   "actual": "62.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2017",
   "actual": "64%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2018",
   "actual": "64.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2019",
   "actual": "64.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2020",
   "actual": "61.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2016",
   "actual": "54.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2017",
   "actual": "55.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2018",
   "actual": "53.50%",
   "target": "62.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2019",
   "actual": "50.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2020",
   "actual": "48.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "80.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "79.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "82.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "81.40%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "79.40%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "64.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "66%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "64.60%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "63.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "61.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "52.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "56.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "58.50%",
   "target": "61.70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "57.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "55.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "51.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "55.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "54.40%",
   "target": "61.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "51.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "51.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "63.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "64.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "65.50%",
   "target": "65.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "62.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2016",
   "actual": "9.90",
   "target": "9.70",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2017",
   "actual": "10.64",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2018",
   "actual": "10.55",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2019",
   "actual": "10.44",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2020",
   "actual": "9.39",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2016",
   "actual": "50.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2017",
   "actual": "52.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2018",
   "actual": "53.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2019",
   "actual": "54.60%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2020",
   "actual": "54.10%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2016",
   "actual": "43.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2017",
   "actual": "46%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2018",
   "actual": "47.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2019",
   "actual": "48.30%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2020",
   "actual": "49.40%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "38.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "33.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "40.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "43.40%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "53.70%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "50.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "52.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "52.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "54.80%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "50.30%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "32.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "33.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "38.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "38.20%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "40.20%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "37.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "40.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "44.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "44%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "45.50%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "42.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "34.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "48%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "35.90%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "37.10%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "44.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "47.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "49.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "50.30%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "51.70%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2016",
   "actual": "62.80%",
   "target": "60.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2017",
   "actual": "63.10%",
   "target": "63%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2018",
   "actual": "64.40%",
   "target": "63.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2019",
   "actual": "64.50%",
   "target": "64%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2020",
   "actual": "65.70%",
   "target": "64%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "44%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "44.40%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "37.40%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "43.30%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "53.80%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "67.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "74.50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "73.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "73.30%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "38.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "48.80%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "54.70%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "49.80%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "50.50%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "57.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "57.40%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "59.50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "62%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "59.80%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "56.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "38.80%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "46.90%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "63.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "64.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "65.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "65.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "67.10%",
   "target": "66.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2017",
   "actual": "42.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2018",
   "actual": "42.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2019",
   "actual": "43.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2020",
   "actual": "43.70%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "40.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "38.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "38.90%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "52.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "56%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "54.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "37.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "42%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "42.20%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "43.20%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "45.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "45.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "47.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "47.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "37.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "40.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "43.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "41.30%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "41.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "40.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "41.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "41.70%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2016",
   "actual": "$34,358.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2017",
   "actual": "$35,215.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2018",
   "actual": "$37,699.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2019",
   "actual": "$38,238.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2020",
   "actual": "$39,072.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2017",
   "actual": "$31,231.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2018",
   "actual": "$36,554.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2019",
   "actual": "$36,340.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2020",
   "actual": "$36,503.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "$39,172.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$39,842.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$41,239.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$38,020.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "$32,488.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$34,202.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$33,975.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$37,814.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$34,911.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$35,406.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$35,890.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$36,763.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$32,630.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$32,574.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$33,345.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$38,360.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "$35,256.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$38,046.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$38,671.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$36,913.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2016",
   "actual": "$40,228.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2017",
   "actual": "$40,379.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2018",
   "actual": "$45,033.00",
   "target": "$42,145.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2019",
   "actual": "$46,258.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2020",
   "actual": "$47,994.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2016",
   "actual": "$36,272.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2017",
   "actual": "$40,097.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2018",
   "actual": "$47,053.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2019",
   "actual": "$41,832.00",
   "target": "$47,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2020",
   "actual": "$45,177.00",
   "target": "$47,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "$45,517.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$48,076.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$51,785.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$50,460.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2016",
   "actual": "$39,320.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "$38,149.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$41,367.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$44,069.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$49,294.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2016",
   "actual": "$39,490.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$38,688.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$44,045.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$45,237.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$45,546.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$38,117.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$37,222.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$42,686.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$44,342.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2016",
   "actual": "$40,447.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "$40,593.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$45,372.00",
   "target": "$42,454.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$46,269.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$48,073.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2017",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2019",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2017",
   "actual": "46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2017",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "97%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2020-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2017",
   "actual": "64%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2018",
   "actual": "64.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2019",
   "actual": "64.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2017",
   "actual": "55.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2018",
   "actual": "53.50%",
   "target": "62.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2019",
   "actual": "50.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2020",
   "actual": "48.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "79.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "82.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "81.40%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "79.40%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "66%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "64.60%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "63.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "61.20%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "56.90%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "58.50%",
   "target": "61.70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "57.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "55.10%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "55.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "54.40%",
   "target": "61.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "51.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "51.40%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "64.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "65.50%",
   "target": "65.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "62.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2017",
   "actual": "10.56",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2018",
   "actual": "10.49",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2019",
   "actual": "10.44",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2020",
   "actual": "9.47",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2021",
   "actual": "7.90",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2017",
   "actual": "52.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2018",
   "actual": "53.60%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2019",
   "actual": "54.60%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2020",
   "actual": "54.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2021",
   "actual": "53.60%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2017",
   "actual": "45.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2018",
   "actual": "47.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2019",
   "actual": "48.80%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2020",
   "actual": "50%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2021",
   "actual": "52.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "33.20%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "39.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "44.40%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "53.70%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "51.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "52.60%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "52.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.30%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "51.30%",
   "target": "53.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "59.70%",
   "target": "53.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "33.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "39.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "38.40%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "40.40%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "40.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "44.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "45.10%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "46%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "49.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "35.90%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "45.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "36.50%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "39.40%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "39.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "47.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "49.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "50.90%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "52.30%",
   "target": "50.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "54.10%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2017",
   "actual": "63.20%",
   "target": "63%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2018",
   "actual": "63.40%",
   "target": "63.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2019",
   "actual": "64.60%",
   "target": "64%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2020",
   "actual": "66.30%",
   "target": "64.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2021",
   "actual": "67.20%",
   "target": "65%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "44.30%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "39%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "44.40%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "55.20%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "52.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "71.50%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "76.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "76.70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "74.20%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "79.40%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "54.30%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "56.70%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "48%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "51.10%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "42.90%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "56.20%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "58.90%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "62.30%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "59.40%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "59.30%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "60%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "54.50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "50%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "58.30%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "56.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "63.80%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "63.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "67.40%",
   "target": "65.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "68.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2017",
   "actual": "45%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2018",
   "actual": "44.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2019",
   "actual": "45.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2020",
   "actual": "44.40%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2021",
   "actual": "42.70%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2017",
   "actual": "43.90%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "41.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "42.80%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "42.20%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "40.10%",
   "target": "35.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "53.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "56.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "53.70%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "50.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "42.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "46.60%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "46.70%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "45.90%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "45%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "48.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "47.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "50.70%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "49.20%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "47.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "40.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "44.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "46.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "43.40%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "46.30%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "43.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "42.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "43%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "42.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "40.70%",
   "target": "37.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2017",
   "actual": "$35,488.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2018",
   "actual": "$37,721.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2019",
   "actual": "$38,357.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2020",
   "actual": "$39,129.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2021",
   "actual": "$40,043.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2017",
   "actual": "$31,370.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2018",
   "actual": "$34,435.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2019",
   "actual": "$36,053.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2020",
   "actual": "$36,503.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2021",
   "actual": "$39,024.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "$38,991.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$37,484.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$41,236.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$41,508.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$42,566.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "$32,537.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$30,758.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$30,276.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$37,814.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$41,546.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$34,807.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$33,854.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$36,217.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$38,647.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$39,196.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$35,376.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$32,419.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$33,345.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$38,530.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$42,291.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "$35,472.00",
   "target": "$35,045.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$35,572.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$38,742.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$39,377.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$40,295.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2017",
   "actual": "$42,450.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2018",
   "actual": "$42,515.00",
   "target": "$42,145.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2019",
   "actual": "$46,271.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2020",
   "actual": "$48,141.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2021",
   "actual": "$48,413.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2017",
   "actual": "$42,389.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2018",
   "actual": "$46,775.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2019",
   "actual": "$41,832.00",
   "target": "$47,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2020",
   "actual": "$45,177.00",
   "target": "$47,750.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2021",
   "actual": "$46,969.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2017",
   "actual": "$46,617.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$45,286.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$51,785.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$50,546.00",
   "target": "$48,250.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$53,640.00",
   "target": "$48,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2017",
   "actual": "$38,901.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$41,206.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$44,069.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$49,351.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$44,293.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2017",
   "actual": "$41,049.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$42,073.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$45,237.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$46,187.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$49,293.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2017",
   "actual": "$40,397.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$30,098.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$42,686.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$44,342.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$48,910.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2017",
   "actual": "$42,818.00",
   "target": "$41,327.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$42,877.00",
   "target": "$42,454.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$46,271.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$48,184.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$48,374.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2017",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2017",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2017",
   "actual": "44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2019",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2017",
   "actual": "46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2017",
   "actual": "58%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2021-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2018",
   "actual": "64.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2019",
   "actual": "64.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2018",
   "actual": "53.50%",
   "target": "62.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2019",
   "actual": "50.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2020",
   "actual": "48.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "82.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "81.40%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "79.40%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "64.60%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "63.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "61.20%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "58.50%",
   "target": "61.70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "57.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "55.10%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "54.40%",
   "target": "61.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "51.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "51.40%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "65.50%",
   "target": "65.20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "62.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2018",
   "actual": "10.49",
   "target": "10.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2019",
   "actual": "10.44",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2020",
   "actual": "9.47",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2021",
   "actual": "7.90",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2022",
   "actual": "7.23",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2018",
   "actual": "53.60%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2019",
   "actual": "54.60%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2020",
   "actual": "54.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2021",
   "actual": "53.60%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2022",
   "actual": "54.40%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2018",
   "actual": "47.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2019",
   "actual": "48.70%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2020",
   "actual": "50%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2021",
   "actual": "52.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2022",
   "actual": "51%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "40.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "44.60%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "52.80%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "50.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "44.70%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "52.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.30%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "51.30%",
   "target": "53.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "60%",
   "target": "53.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "56.90%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "39.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "38.10%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "40.20%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "43.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "44.30%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "45.10%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "46.10%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "49.70%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "46.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "45.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "36.50%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "39.40%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "43.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "49.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "50.90%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "52.20%",
   "target": "50.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "54%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "52.80%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2018",
   "actual": "63.40%",
   "target": "63.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2019",
   "actual": "64.60%",
   "target": "64%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2020",
   "actual": "66.30%",
   "target": "64.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2021",
   "actual": "67.20%",
   "target": "65%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2022",
   "actual": "67.70%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "39%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "44.40%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "55.20%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "52.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "45.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "76.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "76.70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "74.20%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "79.40%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "78.40%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "56.70%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "48%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "51.10%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "42.90%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "58.90%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "62.30%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "59.40%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "59.30%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "63.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "54.50%",
   "target": "63.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "50%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "58.30%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "56.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "63.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "67.40%",
   "target": "65.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "68.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "68.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2018",
   "actual": "44.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2019",
   "actual": "45.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2020",
   "actual": "44.50%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2021",
   "actual": "42.80%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2022",
   "actual": "40.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2018",
   "actual": "41.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "43.10%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "42.40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "40.30%",
   "target": "35.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "39%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "56.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.70%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "53.60%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "50.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "48.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "46.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "46.60%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "45.90%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "45.10%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "47.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "50.70%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "49.20%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "47.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "45%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "45%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "46.50%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "44%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "46.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "40.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "42.50%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "43%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "42.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "40.70%",
   "target": "37.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "38.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2018",
   "actual": "$37,095.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2019",
   "actual": "$35,542.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2020",
   "actual": "$39,129.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2021",
   "actual": "$40,070.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2022",
   "actual": "$42,424.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2018",
   "actual": "$36,439.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2019",
   "actual": "$34,658.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2020",
   "actual": "$36,237.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2021",
   "actual": "$39,036.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2022",
   "actual": "$39,993.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$39,610.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$39,214.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$41,508.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$42,868.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$45,359.00",
   "target": "$41,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$33,468.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$33,654.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$37,780.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$41,546.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$40,379.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$34,785.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$33,253.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$38,634.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$39,335.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$41,861.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$35,186.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$30,607.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$38,360.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$42,291.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$40,303.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$37,404.00",
   "target": "$35,745.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$35,918.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$39,398.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$40,269.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$42,506.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2018",
   "actual": "$44,290.00",
   "target": "$42,145.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2019",
   "actual": "$43,953.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2020",
   "actual": "$48,144.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2021",
   "actual": "$48,462.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2022",
   "actual": "$51,186.00",
   "target": "$49,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2018",
   "actual": "$46,997.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2019",
   "actual": "$38,794.00",
   "target": "$47,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2020",
   "actual": "$45,168.00",
   "target": "$47,750.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2021",
   "actual": "$46,969.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2022",
   "actual": "$51,520.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2018",
   "actual": "$47,034.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$50,168.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$50,546.00",
   "target": "$48,250.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$52,517.00",
   "target": "$48,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$53,971.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2018",
   "actual": "$41,280.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$42,482.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$49,351.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$44,293.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$42,381.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2018",
   "actual": "$44,027.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$42,507.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$46,228.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$49,293.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$49,792.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2018",
   "actual": "$31,371.00",
   "target": "$42,154.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$39,526.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$44,342.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$48,910.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$54,645.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2018",
   "actual": "$44,571.00",
   "target": "$42,454.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$43,993.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$48,184.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$48,429.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$51,417.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2019",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2022-09-30.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2019",
   "actual": "64.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2021",
   "actual": "63.30%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2022",
   "actual": "56.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2023",
   "actual": "55.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2019",
   "actual": "50.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2020",
   "actual": "48.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2021",
   "actual": "49.30%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2022",
   "actual": "39.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2023",
   "actual": "40.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "81.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "79.40%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "84.80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "78.20%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "79.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "63.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "61.20%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "64.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "56.60%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "54.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "57.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "55.10%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "57.80%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "48.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "48.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "51.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "51.40%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "46.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "44.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "36.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "62.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "63.90%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "57.60%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "56.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2019",
   "actual": "10.44",
   "target": "10",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2020",
   "actual": "9.47",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2021",
   "actual": "7.90",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2022",
   "actual": "7.23",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2023",
   "actual": "8.12",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2019",
   "actual": "54.60%",
   "target": "56.90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2020",
   "actual": "54.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2021",
   "actual": "53.60%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2022",
   "actual": "54.40%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2023",
   "actual": "55.80%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2019",
   "actual": "48.80%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2020",
   "actual": "50%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2021",
   "actual": "52.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2022",
   "actual": "51.60%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2023",
   "actual": "50.70%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "44%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "52.50%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "49.70%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "44.70%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "43.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.40%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "51.20%",
   "target": "53.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "59.90%",
   "target": "53.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "56.50%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "60.40%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "38.20%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "40.10%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "43.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "44.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "40.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "44.90%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "46.10%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "49.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "47.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "45.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "36.10%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "40.60%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "39.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "43.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "43.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "51%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "52.20%",
   "target": "50.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "54%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "53.20%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "53.30%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2019",
   "actual": "64.60%",
   "target": "64%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2020",
   "actual": "66.30%",
   "target": "64.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2021",
   "actual": "67.20%",
   "target": "65%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2022",
   "actual": "67.70%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2023",
   "actual": "69.60%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "44.40%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "55.20%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "52.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "45.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "61.50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "76.70%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "74.20%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "79.40%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "78.40%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "79.10%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "48%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "51.10%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "42.90%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "51.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "62.30%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "59.40%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "59.30%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "63.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "65.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "50%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "58.30%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "56.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "64.70%",
   "target": "67%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "67.40%",
   "target": "65.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "68.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "68.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "70.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2019",
   "actual": "45.30%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2020",
   "actual": "44.50%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2021",
   "actual": "42.80%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2022",
   "actual": "40.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2023",
   "actual": "34.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2019",
   "actual": "43.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "42.40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "40.40%",
   "target": "35.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "38.90%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "31.20%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "55.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "53.70%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "50.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "48.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "42.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "46.60%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "46%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "45%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "34.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "50.60%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "49.30%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "47.30%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "44.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "37.70%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "47.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "43.80%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "46.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "40.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "33.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "43.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "42.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "40.70%",
   "target": "37.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "37.90%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "32.70%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2019",
   "actual": "$38,342.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2020",
   "actual": "$39,029.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2021",
   "actual": "$39,985.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2022",
   "actual": "$42,292.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2023",
   "actual": "$43,647.00",
   "target": "$40,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2019",
   "actual": "$36,626.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2020",
   "actual": "$36,233.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2021",
   "actual": "$38,956.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2022",
   "actual": "$40,024.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2023",
   "actual": "$42,252.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$41,239.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$41,508.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$41,413.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$44,903.00",
   "target": "$41,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "$45,259.00",
   "target": "$41,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$34,600.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$37,158.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$41,821.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$40,419.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "$39,570.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$36,361.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$38,634.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$39,317.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$41,892.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "$44,409.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$33,345.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$38,360.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$42,291.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$40,733.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "$49,127.00",
   "target": "$39,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$38,703.00",
   "target": "$36,460.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$39,337.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$40,073.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$42,309.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "$43,727.00",
   "target": "$39,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2019",
   "actual": "$46,258.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2020",
   "actual": "$48,100.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2021",
   "actual": "$48,312.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2022",
   "actual": "$50,830.00",
   "target": "$49,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2023",
   "actual": "$53,440.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2019",
   "actual": "$41,832.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2020",
   "actual": "$45,168.00",
   "target": "$47,750.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2021",
   "actual": "$46,993.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2022",
   "actual": "$51,349.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2023",
   "actual": "$51,758.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2019",
   "actual": "$51,785.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$50,507.00",
   "target": "$48,250.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$52,453.00",
   "target": "$48,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$53,782.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "$56,762.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2019",
   "actual": "$44,069.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$49,351.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$43,928.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$42,116.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "$51,407.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2019",
   "actual": "$45,237.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$46,228.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$48,780.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$49,411.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "$52,790.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2019",
   "actual": "$42,686.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$44,342.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$48,910.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$54,645.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "$48,083.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2019",
   "actual": "$46,271.00",
   "target": "$42,997.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$48,141.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$48,281.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$51,074.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "$53,237.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2019",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2019",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2023-10-01",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2023",
   "actual": "70%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2023-10-01.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2020",
   "actual": "59.90%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2021",
   "actual": "59.50%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2022",
   "actual": "52%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2023",
   "actual": "52.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2024",
   "actual": "53.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2020",
   "actual": "46.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2021",
   "actual": "43.90%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2022",
   "actual": "34.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2023",
   "actual": "35.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2024",
   "actual": "38.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "81.80%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "82.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "75%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "77.90%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "77.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "57.70%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "58.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "48.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "49.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "52.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "54.40%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "53.80%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "44.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "45%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "46.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "47.50%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "41.60%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "40.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "33.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "39.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "60.30%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "60.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "53.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "53%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "54.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2020",
   "actual": "9.47",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2021",
   "actual": "7.90",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2022",
   "actual": "7.23",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2023",
   "actual": "8.13",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2024",
   "actual": "8.60",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2020",
   "actual": "54.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2021",
   "actual": "53.60%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2022",
   "actual": "54.40%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2023",
   "actual": "55.80%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2024",
   "actual": "55.50%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2020",
   "actual": "50.10%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2021",
   "actual": "52.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2022",
   "actual": "51.80%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2023",
   "actual": "51.50%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2024",
   "actual": "50.30%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "52.20%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "50.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "43.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "43.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "actual": "46.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "51.60%",
   "target": "53.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "60.30%",
   "target": "53.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "56.60%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "61.60%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "57.60%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "39.70%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "44.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "41.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "42.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "46.20%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "49.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "47.20%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "45.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "43.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "40%",
   "target": "49.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "39.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "42.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "47.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "52.30%",
   "target": "50.30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "54.10%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "53.40%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "54.10%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "52.90%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2020",
   "actual": "66.20%",
   "target": "64.50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2021",
   "actual": "67.20%",
   "target": "65%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2022",
   "actual": "67.70%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2023",
   "actual": "69.60%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2024",
   "actual": "66.80%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "55.20%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "52.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "45.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "61.50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "actual": "41.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "74.20%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "79.40%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "78.40%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "79.10%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "77.20%",
   "target": "79%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "51.10%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "42.90%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "51.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "53.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "59.40%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "59.30%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "63.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "65.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "60.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "58.30%",
   "target": "64.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "56.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "43.50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "67.40%",
   "target": "65.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "68.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "68.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "70.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "68.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2020",
   "actual": "44.50%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2021",
   "actual": "42.80%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2022",
   "actual": "40.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2023",
   "actual": "34.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2024",
   "actual": "36.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2020",
   "actual": "42.50%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "40.30%",
   "target": "35.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "39%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "31.40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "actual": "28.60%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "53.70%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "50.50%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "48.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "42.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "43.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "46%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "45%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "34.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "49.20%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "47.30%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "44.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "37.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "40.10%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "44.60%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "46.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "40.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "33.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "36.70%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "42.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "40.70%",
   "target": "37.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "37.90%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "32.70%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "34.20%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2020",
   "actual": "$36,784.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2021",
   "actual": "$38,073.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2022",
   "actual": "$39,415.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2023",
   "actual": "$43,233.00",
   "target": "$40,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2024",
   "actual": "$47,824.00",
   "target": "$45,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2020",
   "actual": "$35,042.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2021",
   "actual": "$37,327.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2022",
   "actual": "$35,879.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2023",
   "actual": "$37,850.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2024",
   "actual": "$47,980.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$39,423.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$42,370.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$38,458.00",
   "target": "$41,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "$48,258.00",
   "target": "$41,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "$52,734.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$36,925.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$35,875.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$36,250.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "$41,656.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "$48,108.00",
   "target": "$42,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$35,029.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$36,222.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$38,893.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "$43,965.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "$46,770.00",
   "target": "$42,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$37,445.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$33,840.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$41,806.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "$44,523.00",
   "target": "$39,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "$52,267.00",
   "target": "$42,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$37,202.00",
   "target": "$38,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$38,331.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$40,038.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "$42,762.00",
   "target": "$39,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "$48,092.00",
   "target": "$43,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2020",
   "actual": "$44,416.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2021",
   "actual": "$45,967.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2022",
   "actual": "$49,354.00",
   "target": "$49,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2023",
   "actual": "$51,896.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2024",
   "actual": "$56,800.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2020",
   "actual": "$41,893.00",
   "target": "$47,750.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2021",
   "actual": "$42,558.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2022",
   "actual": "$45,296.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2023",
   "actual": "$51,575.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2024",
   "actual": "$47,913.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2020",
   "actual": "$45,230.00",
   "target": "$48,250.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$47,429.00",
   "target": "$48,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$51,322.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "$55,474.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "$60,912.00",
   "target": "$55,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2020",
   "actual": "$38,982.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$39,737.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$40,907.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "$50,027.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "$54,907.00",
   "target": "$45,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2020",
   "actual": "$44,879.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$45,578.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$48,565.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "$50,467.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "$57,390.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2020",
   "actual": "$40,915.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$46,472.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$48,410.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "$52,583.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "$59,021.00",
   "target": "$55,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2020",
   "actual": "$44,713.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$46,203.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$49,361.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "$51,957.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "$56,754.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2023",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2023",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2023",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2023",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2020",
   "actual": "70.900%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2021",
   "actual": "66.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2022",
   "actual": "70.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2023",
   "actual": "70.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2024",
   "actual": "68.090%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2020",
   "actual": "67.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2021",
   "actual": "65%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2022",
   "actual": "70%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2023",
   "actual": "66.700%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2024",
   "actual": "58.330%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2020",
   "actual": "65.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2021",
   "actual": "62.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2022",
   "actual": "63.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2023",
   "actual": "61.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2024",
   "actual": "62.050%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2020",
   "actual": "78.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2021",
   "actual": "90.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2022",
   "actual": "72.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2023",
   "actual": "73.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2024",
   "actual": "72.060%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2020",
   "actual": "65.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2021",
   "actual": "71.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2022",
   "actual": "61.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2023",
   "actual": "76.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2024",
   "actual": "81.580%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2020",
   "actual": "78.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2021",
   "actual": "61.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2022",
   "actual": "60%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2023",
   "actual": "77.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2024",
   "actual": "70%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2020",
   "actual": "54.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2021",
   "actual": "64.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2022",
   "actual": "61.900%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2023",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2024",
   "actual": "64.370%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2020",
   "actual": "72.700%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2021",
   "actual": "67.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2022",
   "actual": "72.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2023",
   "actual": "71.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2024",
   "actual": "69.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2020",
   "actual": "72.700%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2021",
   "actual": "67.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2022",
   "actual": "72.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2023",
   "actual": "71.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2024",
   "actual": "69.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2020",
   "actual": "72.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2021",
   "actual": "64.200%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2022",
   "actual": "67.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2023",
   "actual": "73.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2024",
   "actual": "68.510%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2024.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2021",
   "actual": "59.50%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2022",
   "actual": "52%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2023",
   "actual": "52.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2024",
   "actual": "53.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date",
   "submeasure": "Oregon High School Graduates Attending College",
   "year": "2025",
   "actual": "54.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2021",
   "actual": "43.90%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2022",
   "actual": "34.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2023",
   "actual": "35.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2024",
   "actual": "38.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "American Indian or Alaskan Native",
   "year": "2025",
   "actual": "40.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "82.50%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "75%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "77.90%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "77.70%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "b. Asian American",
   "year": "2025",
   "actual": "79.40%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "58.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "48.80%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "49.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "52.20%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "c. Black or African American",
   "year": "2025",
   "actual": "55.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "53.80%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "44.30%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "45%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "46.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2025",
   "actual": "46.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "41.60%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "40.70%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "33.90%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "39.50%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2025",
   "actual": "40.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "60.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "53.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "53%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "54.40%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "racial ethnic differences among oregon high school graduates attending college percentage of oregon students enrolled in college within 16 months of their 4 year high school cohort graduation date dis",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "56%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2021",
   "actual": "7.90",
   "target": "11",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2022",
   "actual": "7.23",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2023",
   "actual": "8.13",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2024",
   "actual": "8.60",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "college credits earned by k 12 students amount of postsecondary credit per graduate awarded to k 12 students",
   "submeasure": "College Credits Earned by K-12 Students",
   "year": "2025",
   "actual": "8.40",
   "target": "11.50",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2021",
   "actual": "53.60%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2022",
   "actual": "54.40%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2023",
   "actual": "55.80%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2024",
   "actual": "55.50%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon educational attainment percent of young oregon adults with post secondary degree or certificate",
   "submeasure": "Oregon Educational Attainment",
   "year": "2025",
   "actual": "56.60%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2021",
   "actual": "52.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2022",
   "actual": "51.70%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2023",
   "actual": "51.40%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2024",
   "actual": "51.10%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to the university system within three years",
   "submeasure": "Community College Completion and Transfer Rate",
   "year": "2025",
   "actual": "57.30%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "44.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "43.20%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "actual": "47.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "American Indian or Alaska Native",
   "year": "2025",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "59.90%",
   "target": "53.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "56.40%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "61.40%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "58%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "b. Asian American",
   "year": "2025",
   "actual": "64.50%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "43.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.20%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "41.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "42.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "c. Black or African American",
   "year": "2025",
   "actual": "51.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "49.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "47.10%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "45.50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "44.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2025",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "39.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "43.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "47.80%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2025",
   "actual": "41.90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "54%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "53.20%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "54%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "53.60%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "racial ethnic differences for community college completion and transfer rate percentage of community college students who complete an associate degree or certificate or who transfer to university syst",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "59.30%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2021",
   "actual": "67.20%",
   "target": "65%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2022",
   "actual": "67.70%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2023",
   "actual": "69.60%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2024",
   "actual": "66.80%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "public university graduation rate percentage of public university college students who complete a bachelor s degree within 6 years",
   "submeasure": "Public University Graduation Rate",
   "year": "2025",
   "actual": "67.40%",
   "target": "68%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "52.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "45.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "61.50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "actual": "41.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "American Indian or Alaska Native",
   "year": "2025",
   "actual": "40.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "79.40%",
   "target": "76%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "78.40%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "79.10%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "77.20%",
   "target": "79%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2025",
   "actual": "79.90%",
   "target": "79%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "42.90%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "51.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "53.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2025",
   "actual": "56.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "59.30%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "63.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "65.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "60.20%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2025",
   "actual": "60.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "56.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "54.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "43.50%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2025",
   "actual": "52.80%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "68.10%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "68.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "70.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "68.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "racial ethnic differences for public university graduation rate percentage of public university students who complete a bachelor s degree within 6 years by race ethnicity",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "68.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2021",
   "actual": "42.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2022",
   "actual": "40.10%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2023",
   "actual": "34.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2024",
   "actual": "36.10%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of resident enrolled students who are incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid",
   "submeasure": "Percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid.",
   "year": "2025",
   "actual": "35.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2021",
   "actual": "39.70%",
   "target": "35.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2022",
   "actual": "38.40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2023",
   "actual": "30.80%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2024",
   "actual": "28.20%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "American Indian or Alaska Native",
   "year": "2025",
   "actual": "25.40%",
   "target": "36%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "50.40%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "48.10%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "42.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "43%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "b. Asian American",
   "year": "2025",
   "actual": "41.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "44.80%",
   "target": "38.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "43.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "34.50%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "c. Black or African American",
   "year": "2025",
   "actual": "36.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "47.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "44.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "37.60%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2025",
   "actual": "38.70%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "46.50%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "39.90%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "33.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "36.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2025",
   "actual": "35.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "40.50%",
   "target": "37.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "37.80%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "32.60%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "34.10%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "racial ethnic differences in percentage of resident students incurring unaffordable costs percentage of resident enrolled students who are incurring unaffordable costs adjusted with institutional aid ",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "33.90%",
   "target": "38%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2021",
   "actual": "$38,073.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2022",
   "actual": "$39,415.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2023",
   "actual": "$43,233.00",
   "target": "$40,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2024",
   "actual": "$47,824.00",
   "target": "$45,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "earnings of community college completers median earnings of community college completers five years after completion",
   "submeasure": "Five years after completion",
   "year": "2025",
   "actual": "$47,724.00",
   "target": "$45,500.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2021",
   "actual": "$37,327.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2022",
   "actual": "$35,879.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2023",
   "actual": "$37,850.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2024",
   "actual": "$47,980.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "American Indian and Alaska Native",
   "year": "2025",
   "actual": "$48,075.00",
   "target": "$40,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$42,370.00",
   "target": "$40,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$38,458.00",
   "target": "$41,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "$48,258.00",
   "target": "$41,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "$52,734.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2025",
   "actual": "$48,656.00",
   "target": "$46,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$35,875.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$36,250.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "$41,656.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "$48,108.00",
   "target": "$42,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2025",
   "actual": "$50,667.00",
   "target": "$42,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$36,222.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$38,893.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "$43,965.00",
   "target": "$38,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "$46,770.00",
   "target": "$42,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2025",
   "actual": "$47,301.00",
   "target": "$42,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$33,840.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$41,806.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "$44,523.00",
   "target": "$39,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "$52,267.00",
   "target": "$42,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2025",
   "actual": "$45,156.00",
   "target": "$42,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$38,331.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$40,038.00",
   "target": "$39,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "$42,762.00",
   "target": "$39,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "$48,092.00",
   "target": "$43,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "racial ethnic differences in earnings of community college completers median earnings of community college completers five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "$48,418.00",
   "target": "$43,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2021",
   "actual": "$45,967.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2022",
   "actual": "$49,354.00",
   "target": "$49,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2023",
   "actual": "$51,896.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2024",
   "actual": "$56,800.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion",
   "submeasure": "Earnings of bachelor degree completers",
   "year": "2025",
   "actual": "$56,811.00",
   "target": "$54,000.00",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2021",
   "actual": "$42,558.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2022",
   "actual": "$45,296.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2023",
   "actual": "$51,575.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2024",
   "actual": "$47,913.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "American Indian or Alsaska Native",
   "year": "2025",
   "actual": "$54,485.00",
   "target": "$53,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2021",
   "actual": "$47,429.00",
   "target": "$48,500.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2022",
   "actual": "$51,322.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2023",
   "actual": "$55,474.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2024",
   "actual": "$60,912.00",
   "target": "$55,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "b. Asian American",
   "year": "2025",
   "actual": "$58,065.00",
   "target": "$56,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2021",
   "actual": "$39,737.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2022",
   "actual": "$40,907.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2023",
   "actual": "$50,027.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2024",
   "actual": "$54,907.00",
   "target": "$45,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "c. Black or African American",
   "year": "2025",
   "actual": "$50,156.00",
   "target": "$46,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2021",
   "actual": "$45,578.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2022",
   "actual": "$48,565.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2023",
   "actual": "$50,467.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2024",
   "actual": "$57,390.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "d. Hispanic or Latina/-o",
   "year": "2025",
   "actual": "$55,568.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2021",
   "actual": "$46,472.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2022",
   "actual": "$48,410.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2023",
   "actual": "$52,583.00",
   "target": "$48,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2024",
   "actual": "$59,021.00",
   "target": "$55,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "e. Native Hawaiian or Pacific Islander",
   "year": "2025",
   "actual": "$56,324.00",
   "target": "$56,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2021",
   "actual": "$46,203.00",
   "target": "$47,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2022",
   "actual": "$49,361.00",
   "target": "$50,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2023",
   "actual": "$51,957.00",
   "target": "$51,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2024",
   "actual": "$56,754.00",
   "target": "$52,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "racial ethnic differences in earnings of bachelor s degree completers median earnings of graduates with bachelor s degrees five years after completion by race ethnicity",
   "submeasure": "f. White",
   "year": "2025",
   "actual": "$57,034.00",
   "target": "$53,000.00",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2025",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2023",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Expertise",
   "year": "2025",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2025",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2023",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Availability of Information",
   "year": "2025",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2021",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2023",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2025",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2023",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Accuracy",
   "year": "2025",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "commission best practices percent of total best practices met by the commission",
   "submeasure": "BEST PRACTICES",
   "year": "2025",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2021",
   "actual": "66.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2022",
   "actual": "70.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2023",
   "actual": "70.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2024",
   "actual": "68.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "EMPLOYMENT RATE \u2013 Employment rate of participants completing workforce training programs, overall and by race/ethnicity",
   "year": "2025",
   "actual": "68.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2021",
   "actual": "65%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2022",
   "actual": "70%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2023",
   "actual": "66.700%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2024",
   "actual": "58.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Asian American/Asian",
   "year": "2025",
   "actual": "75.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2021",
   "actual": "62.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2022",
   "actual": "63.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2023",
   "actual": "61.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2024",
   "actual": "62.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Black/African American",
   "year": "2025",
   "actual": "69.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2021",
   "actual": "90.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2022",
   "actual": "72.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2023",
   "actual": "73.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2024",
   "actual": "72.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Latino/a/x/Hispanic",
   "year": "2025",
   "actual": "70.900%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2021",
   "actual": "71.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2022",
   "actual": "61.100%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2023",
   "actual": "76.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2024",
   "actual": "81.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native American/Alaska Native",
   "year": "2025",
   "actual": "57.900%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2021",
   "actual": "61.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2022",
   "actual": "60%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2023",
   "actual": "77.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2024",
   "actual": "70%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Native Hawaiian/Pacific Islander",
   "year": "2025",
   "actual": "80%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2021",
   "actual": "64.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2022",
   "actual": "61.900%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2023",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2024",
   "actual": "64.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Multi-racial",
   "year": "2025",
   "actual": "66%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2021",
   "actual": "67.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2022",
   "actual": "72.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2023",
   "actual": "71.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2024",
   "actual": "69.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "unlabelled run 8",
   "year": "2025",
   "actual": "68.200%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2021",
   "actual": "67.800%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2022",
   "actual": "72.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2023",
   "actual": "71.600%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2024",
   "actual": "69.300%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "White",
   "year": "2025",
   "actual": "68.200%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2021",
   "actual": "64.200%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2022",
   "actual": "67.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2023",
   "actual": "73.400%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2024",
   "actual": "68.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Higher Education Coordinating Commission",
   "agency_doc": "appr-hecc-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "employment rate employment rate of participants completing workforce training programs overall and by race ethnicity",
   "submeasure": "Did not report",
   "year": "2025",
   "actual": "69.500%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_HECC_2025.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-indian-svc-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_INDIAN%20SVC_2016-10-06.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2019",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2021",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2017",
   "actual": "28%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2018",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2019",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2020",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "actual": "44%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2018",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2019",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2021",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2017",
   "actual": "$20.62",
   "target": "$25.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2018",
   "actual": "$12.18",
   "target": "$28.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2019",
   "actual": "$18.56",
   "target": "$28.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2020",
   "actual": "$19.00",
   "target": "$25.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2021",
   "actual": "$8.75",
   "target": "$17.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2017",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2018",
   "actual": "65%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2019",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2020",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld this is a proposed new kpm for the civil enforcement child advocacy program a significant child adv",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2021",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2017",
   "actual": "5.65",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2018",
   "actual": "5.76",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2019",
   "actual": "5.75",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2020",
   "actual": "6.32",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "actual": "4.53",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2017",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2020",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2017",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2017",
   "actual": "63%",
   "target": "62%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2018",
   "actual": "64%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2019",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2020",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2021",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2017",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2018",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2019",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2020",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2021",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2017",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2018",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2019",
   "actual": "76%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "appr-justice-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_JUSTICE_2021.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97.08%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.18%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "94.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "98.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "93.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "95.04%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "95.51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2019",
   "actual": "98%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2020",
   "actual": "99%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2021",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2022",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2023",
   "actual": "96%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2019",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2019",
   "actual": "165%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2020",
   "actual": "164%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2021",
   "actual": "134%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2022",
   "actual": "124%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2023",
   "actual": "127%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2019",
   "actual": "8.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2020",
   "actual": "10%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2021",
   "actual": "0%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2022",
   "actual": "10.45%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2023",
   "actual": "5.71%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2019",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2022",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2023",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2023-09-26.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97.08%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.18%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "94.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "98.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "97.89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "93.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "96.41%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97.44%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "95.04%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "97.34%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "95.51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "93.08%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2020",
   "actual": "99%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2021",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2022",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2023",
   "actual": "96%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2024",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2020",
   "actual": "164%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2021",
   "actual": "134%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2022",
   "actual": "124%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2023",
   "actual": "127%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2024",
   "actual": "137%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2020",
   "actual": "10%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2021",
   "actual": "0%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2022",
   "actual": "10.45%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2023",
   "actual": "5.71%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2024",
   "actual": "11.39%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2020",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2021",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2022",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2023",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2024",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2024-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97.08%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.18%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "97.93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "94.74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "98.31%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "97.89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "99.39%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "93.43%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "96.41%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "97.74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.55%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95.75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97.44%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "98.38%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.31%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.37%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "95.04%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "97.34%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "98.28%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80.56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "95.51%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "93.08%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2021",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2022",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2023",
   "actual": "96%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2024",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2025",
   "actual": "82.35%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2021",
   "actual": "134%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2022",
   "actual": "124%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2023",
   "actual": "127%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2024",
   "actual": "137%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2021",
   "actual": "0%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2022",
   "actual": "10.45%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2023",
   "actual": "5.71%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2024",
   "actual": "11.39%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2021",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2022",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2023",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-lac-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2024",
   "actual": "5",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LAC_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2022",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2023",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drafting legislative concepts for state agencies and elected officials percent of customers rating their satisfaction with the agency s quality of legislative concepts as good or excellent jan 01 upwa",
   "submeasure": "Drafting Legislative Concepts for State Agencies and Elected Officials",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
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   "actual": "96%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
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   "actual": "98%",
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   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2022",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2023",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2024",
   "actual": "4",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drafting legislative concepts for state agencies and elected officials percent of customers rating their satisfaction with the agency s quality of legislative concepts as good or excellent jan 01 upwa",
   "submeasure": "Drafting Legislative Concepts for State Agencies and Elected Officials",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drafting legislative concepts for state agencies and elected officials percent of customers rating their satisfaction with the agency s quality of legislative concepts as good or excellent jan 01 upwa",
   "submeasure": "Drafting Legislative Concepts for State Agencies and Elected Officials",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2024-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2025",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2025",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2025",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2022",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2023",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2024",
   "actual": "4",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2025",
   "actual": "4",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drafting legislative concepts for state agencies and elected officials percent of customers rating their satisfaction with the agency s quality of legislative concepts as good or excellent jan 01 upwa",
   "submeasure": "Drafting Legislative Concepts for State Agencies and Elected Officials",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-lc-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drafting legislative concepts for state agencies and elected officials percent of customers rating their satisfaction with the agency s quality of legislative concepts as good or excellent jan 01 upwa",
   "submeasure": "Drafting Legislative Concepts for State Agencies and Elected Officials",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LC_2025-10-10.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92.31%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82.35%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2018-06-07",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2018-06-07.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92.31%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "56.52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82.35%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "76.74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "54.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "74.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "45.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2020-09-30.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92.31%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "56.52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76.93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "83.79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82.35%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "76.74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "54.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "78.95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "74.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "45.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "75.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.19%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2021-09-29.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "56.52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76.93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "83.79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82.35%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "76.74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "54.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "78.95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "94.73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "84.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "74.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "45.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "75.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.54%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.19%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "92.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Indian Services, Legislative Commission on",
   "agency_doc": "appr-lcis-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2022-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "56.52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76.93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "90.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79.07%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "83.79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "76.74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "54.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87.81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "78.95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "94.73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "74.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "45.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "75.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "78.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83.34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.19%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "92.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2023-10-02.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "56.52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76.93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "90.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "89.65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "83.79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "89.65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "54.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87.81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "82.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "78.95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "94.73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "86.21%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "45.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "75.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "78.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "82.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.19%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "92.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "85.72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2024-10-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2024-10-03.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76.93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "90.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "89.65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "94.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "83.79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "89.65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87.81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "82.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "94.11%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "78.95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "94.73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "86.21%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "75.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78.38%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "78.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "82.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.19%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "92.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "85.72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percentage of respondents to customer satisfaction survey who rank the commission on indian services overall performance very good to excellent",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "94.11%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Commission on Indian Services",
   "agency_doc": "appr-lcis-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percentage of total best practices met by the legislative commission on indian services",
   "submeasure": "Best Practices",
   "year": "2025",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LCIS_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85.81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2012",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2012",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2013",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2014",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2012",
   "actual": "52%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2013",
   "actual": "43%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2014",
   "actual": "67%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2015",
   "actual": "135%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2016",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2012",
   "actual": "12.50%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2013",
   "actual": "13.50%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2014",
   "actual": "16.90%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2015",
   "actual": "12.60%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2016",
   "actual": "16.48%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2012",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2013",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2014",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2016",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2016-09-29.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85.81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2013",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2014",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2017",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2013",
   "actual": "43%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2014",
   "actual": "67%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2015",
   "actual": "135%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2016",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2017",
   "actual": "114%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2013",
   "actual": "13.50%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2014",
   "actual": "16.90%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2015",
   "actual": "12.60%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2016",
   "actual": "16.48%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2017",
   "actual": "11.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2013",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2014",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2016",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2017-10-16",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2017",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2017-10-16.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85.81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2018",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2014",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2017",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2018",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2014",
   "actual": "67%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2015",
   "actual": "135%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2016",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2017",
   "actual": "114%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2018",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2014",
   "actual": "16.90%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2015",
   "actual": "12.60%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2016",
   "actual": "16.48%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2017",
   "actual": "11.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2018",
   "actual": "6.33%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2014",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2016",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2017",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2018-10-12",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2018",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2018-10-12.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2018",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2019",
   "actual": "98%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2017",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2019",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2015",
   "actual": "135%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2016",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2018",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2019",
   "actual": "165%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2015",
   "actual": "12.60%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2016",
   "actual": "16.48%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2017",
   "actual": "11.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2018",
   "actual": "6.33%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2019",
   "actual": "8.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2016",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2017",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2018",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2019",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2019-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2018",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2019",
   "actual": "98%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2020",
   "actual": "99%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2017",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2019",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "web site the percentage approval rating of web site users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2016",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2018",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2019",
   "actual": "165%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2020",
   "actual": "164%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2016",
   "actual": "16.48%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2017",
   "actual": "11.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2018",
   "actual": "6.33%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2019",
   "actual": "8.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2020",
   "actual": "10%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2016",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2017",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2018",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2019",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2020",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "94.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2018",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2019",
   "actual": "98%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2020",
   "actual": "99%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2017",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2019",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2021",
   "actual": "85.45%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2018",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2019",
   "actual": "165%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2020",
   "actual": "164%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2021",
   "actual": "134%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2017",
   "actual": "11.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2018",
   "actual": "6.33%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2019",
   "actual": "8.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2020",
   "actual": "10%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2021",
   "actual": "0%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2017",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2018",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2019",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2021-10-05",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2021-10-05.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "97.08%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "94.74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "98.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89.84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.31%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service the percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "95.51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2018",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2019",
   "actual": "98%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2020",
   "actual": "99%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2021",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "it customers the percentage of customers rating overall satisfaction with problem solution as above average or excellent",
   "submeasure": "User satisfaction with IT problem resolution",
   "year": "2022",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2019",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "website the percentage approval rating of website users",
   "submeasure": "Percentage approval rating of web site users",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2018",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2019",
   "actual": "165%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2020",
   "actual": "164%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2021",
   "actual": "134%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "diversity racial ethnic diversity in legislative administration as compared to the total state s diversity",
   "submeasure": "Workforce diversity representation",
   "year": "2022",
   "actual": "124%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2018",
   "actual": "6.33%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2019",
   "actual": "8.11%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2020",
   "actual": "10%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2021",
   "actual": "0%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "turnover annual voluntary turnover rate of the legislative administration continuing workforce",
   "submeasure": "Annual turnover due to voluntary resignation",
   "year": "2022",
   "actual": "10.45%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2018",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2019",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Administration",
   "agency_doc": "appr-leg-admin-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of last five that financial services earns state controller s division gold star certificate for the legislative agencies it serves",
   "submeasure": "Number of years of last five that Financial Services has received Gold Star Certificate",
   "year": "2022",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20ADMIN_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2012",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2014",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2012",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2013",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2014",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2012",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2013",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2014",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2016-11-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2016-11-10.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2013",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2013",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2017-09-29.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2019-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2020-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "appr-leg-counsl-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEG%20COUNSL_2021-10-01.pdf"
  },
  {
   "agency": "Legislative Equity Office",
   "agency_doc": "appr-leo-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert",
   "submeasure": "a. Overall",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEO_2025-10-13.pdf"
  },
  {
   "agency": "Legislative Equity Office",
   "agency_doc": "appr-leo-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEO_2025-10-13.pdf"
  },
  {
   "agency": "Legislative Equity Office",
   "agency_doc": "appr-leo-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert",
   "submeasure": "c. Timeliness",
   "year": "2025",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEO_2025-10-13.pdf"
  },
  {
   "agency": "Legislative Equity Office",
   "agency_doc": "appr-leo-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert",
   "submeasure": "d. Expertise",
   "year": "2025",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEO_2025-10-13.pdf"
  },
  {
   "agency": "Legislative Equity Office",
   "agency_doc": "appr-leo-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert",
   "submeasure": "e. Availability of Information",
   "year": "2025",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEO_2025-10-13.pdf"
  },
  {
   "agency": "Legislative Equity Office",
   "agency_doc": "appr-leo-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expert",
   "submeasure": "f. Helpfulness",
   "year": "2025",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LEO_2025-10-13.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "81.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78.13%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-02-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-02-10.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.15%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94.28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "81.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78.13%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2017-09-26.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97.15%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94.28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96.55%",
   "target": "96.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "81.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78.13%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "75.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-04-04",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-04-04.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2015",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2016",
   "actual": "96.88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2017",
   "actual": "97.15%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2015",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2017",
   "actual": "94.28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2015",
   "actual": "83.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "93.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "96.55%",
   "target": "96.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2015",
   "actual": "81.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2016",
   "actual": "78.13%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2017",
   "actual": "82.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2018",
   "actual": "75.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2016",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2019-11-06",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2019-11-06.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2016",
   "actual": "96.88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2017",
   "actual": "97.15%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2017",
   "actual": "94.28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2016",
   "actual": "90.63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "93.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "96.55%",
   "target": "96.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2016",
   "actual": "78.13%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2017",
   "actual": "82.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2018",
   "actual": "75.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2016",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2017",
   "actual": "97.15%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2017",
   "actual": "94.28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "96.55%",
   "target": "96.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2017",
   "actual": "82.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2018",
   "actual": "75.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2017",
   "actual": "88.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2018",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "96.55%",
   "target": "96.50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2018",
   "actual": "75.86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2023-09-29.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2024",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2024-10-21",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2024-10-21.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Accuracy",
   "year": "2025",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2024",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Overall",
   "year": "2025",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2025",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Expertise",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Availability of Information",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2024",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Fiscal Office",
   "agency_doc": "appr-lfo-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Helpfulness",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LFO_2025-10-01.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.36%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76.92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2017-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.36%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76.92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2018-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.36%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2017",
   "actual": "86.54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2017",
   "actual": "86.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2017",
   "actual": "76.92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2019-10-07",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2019-10-07.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85.36%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2017",
   "actual": "86.54%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2017",
   "actual": "86.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "88.46%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2017",
   "actual": "76.92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "91.71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "97.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "92.68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "78.05%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "92.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Provide services on a nonpartisan basis",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2023-10-02.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "91.71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "97.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "92.68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "78.05%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "92.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Staffing Task Forces (interim)",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Language Access Services",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "1. Quality of Legislative Publications",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Staffing Policy Committees",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "3. Quality of Policy Research",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Provide services on a nonpartisan basis",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Provide services on a nonpartisan basis",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "91.71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2025",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2025",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "97.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2025",
   "actual": "89.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "92.68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2025",
   "actual": "90.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "78.05%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "92.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2025",
   "actual": "90.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Staffing Task Forces (interim)",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Staffing Task Forces (interim)",
   "year": "2025",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Language Access Services",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Language Access Services",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "1. Quality of Legislative Publications",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "1. Quality of Legislative Publications",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "Quality of Staffing Policy Committees",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "3. Quality of Policy Research",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services and products percent of customers rating their satisfaction with the agency s services and products as good or excellent",
   "submeasure": "3. Quality of Policy Research",
   "year": "2025",
   "actual": "87.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Provide services on a nonpartisan basis",
   "year": "2023",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Provide services on a nonpartisan basis",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "appr-lpro-2025-10-10",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Provide services on a nonpartisan basis",
   "year": "2025",
   "actual": "86.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LPRO_2025-10-10.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.24%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "86.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "95.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2016-12-01",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2016-12-01.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.24%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2017-10-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.24%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2018-10-08.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.24%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2019-11-04",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2019-11-04.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.24%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2020-10-05",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2020-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86.95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86.96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2021-10-19",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "88.23%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2021-10-19.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "88.23%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2022-10-05.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "88.23%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2023-10-09",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2023-10-09.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "88.23%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2024-10-28.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "88.23%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "86.67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Legislative Revenue Office",
   "agency_doc": "appr-lro-2025-09-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LRO_2025-09-17.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints where action is needed that are partially or fully resolved jun 30",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2012",
   "actual": "96%",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints where action is needed that are partially or fully resolved jun 30",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2013",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints where action is needed that are partially or fully resolved jun 30",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2014",
   "actual": "97%",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints where action is needed that are partially or fully resolved jun 30",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2015",
   "actual": "93%",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints where action is needed that are partially or fully resolved jun 30",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time to non referred cases jun 30",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2012",
   "actual": "1.90",
   "target": "2",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time to non referred cases jun 30",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2013",
   "actual": "1.70",
   "target": "2",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time to non referred cases jun 30",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2014",
   "actual": "1.70",
   "target": "2",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time to non referred cases jun 30",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2015",
   "actual": "1.86",
   "target": "2",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time to non referred cases jun 30",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2016",
   "actual": "2.14",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time to close non referred cases jun 30",
   "submeasure": "Average Days To Close Cases",
   "year": "2012",
   "actual": "36",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time to close non referred cases jun 30",
   "submeasure": "Average Days To Close Cases",
   "year": "2013",
   "actual": "25.20",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time to close non referred cases jun 30",
   "submeasure": "Average Days To Close Cases",
   "year": "2014",
   "actual": "29.60",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time to close non referred cases jun 30",
   "submeasure": "Average Days To Close Cases",
   "year": "2015",
   "actual": "29",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time to close non referred cases jun 30",
   "submeasure": "Average Days To Close Cases",
   "year": "2016",
   "actual": "28",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30",
   "submeasure": "Nursing Facilities Visited Quarterly",
   "year": "2012",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30",
   "submeasure": "Nursing Facilities Visited Quarterly",
   "year": "2013",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30",
   "submeasure": "Nursing Facilities Visited Quarterly",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30",
   "submeasure": "Nursing Facilities Visited Quarterly",
   "year": "2015",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30",
   "submeasure": "Nursing Facilities Visited Quarterly",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30",
   "submeasure": "RCFs and ALFs Visited Quarterly",
   "year": "2012",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30",
   "submeasure": "RCFs and ALFs Visited Quarterly",
   "year": "2013",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30",
   "submeasure": "RCFs and ALFs Visited Quarterly",
   "year": "2014",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30",
   "submeasure": "RCFs and ALFs Visited Quarterly",
   "year": "2015",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30",
   "submeasure": "RCFs and ALFs Visited Quarterly",
   "year": "2016",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30",
   "submeasure": "Adult Foster Home Quarterly Visitation",
   "year": "2012",
   "actual": "60%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30",
   "submeasure": "Adult Foster Home Quarterly Visitation",
   "year": "2013",
   "actual": "64%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30",
   "submeasure": "Adult Foster Home Quarterly Visitation",
   "year": "2014",
   "actual": "80%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30",
   "submeasure": "Adult Foster Home Quarterly Visitation",
   "year": "2015",
   "actual": "78%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30",
   "submeasure": "Adult Foster Home Quarterly Visitation",
   "year": "2016",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30",
   "submeasure": "Requests for Assistance.",
   "year": "2012",
   "actual": "5,691",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30",
   "submeasure": "Requests for Assistance.",
   "year": "2013",
   "actual": "5,824",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30",
   "submeasure": "Requests for Assistance.",
   "year": "2014",
   "actual": "5,906",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30",
   "submeasure": "Requests for Assistance.",
   "year": "2015",
   "actual": "6,043",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30",
   "submeasure": "Requests for Assistance.",
   "year": "2016",
   "actual": "6,340",
   "target": "6,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30",
   "submeasure": "System-wide advocacy",
   "year": "2012",
   "actual": "400",
   "target": "300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30",
   "submeasure": "System-wide advocacy",
   "year": "2013",
   "actual": "678",
   "target": "300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30",
   "submeasure": "System-wide advocacy",
   "year": "2014",
   "actual": "848",
   "target": "500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30",
   "submeasure": "System-wide advocacy",
   "year": "2015",
   "actual": "456",
   "target": "500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30",
   "submeasure": "System-wide advocacy",
   "year": "2016",
   "actual": "310",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30",
   "submeasure": "Volunteer Hours Annually",
   "year": "2012",
   "actual": "28,079",
   "target": "22,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30",
   "submeasure": "Volunteer Hours Annually",
   "year": "2013",
   "actual": "25,617",
   "target": "22,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30",
   "submeasure": "Volunteer Hours Annually",
   "year": "2014",
   "actual": "27,984",
   "target": "25,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30",
   "submeasure": "Volunteer Hours Annually",
   "year": "2015",
   "actual": "27,160",
   "target": "25,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30",
   "submeasure": "Volunteer Hours Annually",
   "year": "2016",
   "actual": "28,431",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2016-09-27.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2017",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2018",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2019",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2020",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2021",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2019",
   "actual": "1.03",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2020",
   "actual": "1.17",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2021",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2019",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2020",
   "actual": "13.46",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2021",
   "actual": "24",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2019",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2020",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2021",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2017",
   "actual": "29,438",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2018",
   "actual": "25,828",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2019",
   "actual": "25,141",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2020",
   "actual": "15,848",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2021",
   "actual": "7,816",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2020",
   "actual": "0.96",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2021",
   "actual": "1.14",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2020",
   "actual": "64.90%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2021",
   "actual": "66.70%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2021-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2021",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2022",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2023",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2024",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2025",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2021",
   "actual": "24",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2022",
   "actual": "22",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2023",
   "actual": "24",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2024",
   "actual": "29",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2025",
   "actual": "31",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2021",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2022",
   "actual": "37%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2023",
   "actual": "35%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2024",
   "actual": "33%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2025",
   "actual": "31%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of adult foster homes receiving a visit by a staff member or volunteer of the ltco program annually upward trend positive result actual target",
   "submeasure": "Percent of Adult Foster Homes receiving a visit by a staff member or volunteer of the LTCO program annually.",
   "year": "2025",
   "actual": "23%",
   "target": "25%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2021",
   "actual": "7,816",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2022",
   "actual": "12,183",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2023",
   "actual": "14,490",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2024",
   "actual": "13,473",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2025",
   "actual": "13,291",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average time first action taken in response to request for assistance from the rfo program target 90 of requests for assistance will be responded to within 2 business days excluding weekends and holid",
   "submeasure": "Residential Facilities Ombudsman Program Complaint Response Time",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percentage of rfo homes and facilities visited annually upward trend positive result actual target",
   "submeasure": "Residential Facilities Ombudsman Program: Home/Facility Visits",
   "year": "2025",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-ltco-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_2025-09-29.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2015",
   "actual": "93%",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2017",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2018",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2019",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2019",
   "actual": "1.03",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2019",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2019",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2015",
   "actual": "27,160",
   "target": "25,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2016",
   "actual": "28,431",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2017",
   "actual": "29,438",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2018",
   "actual": "25,828",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2019",
   "actual": "25,141",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-ltco-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LTCO_FINAL.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2012",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2016",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2012",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2012",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2016-07-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2016-07-18.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2016",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2017-08-30",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2017-08-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2016",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2018-07-16.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2016",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2019-10-03.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2016",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2020",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2020",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2020-09-22",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2020-09-22.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2020",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2020",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2017",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2021-10-15",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2021-10-15.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2020",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2020",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "49%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2022-08-25",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "53%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2022-08-25.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline up",
   "submeasure": null,
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline up",
   "submeasure": null,
   "year": "2020",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline up",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline up",
   "submeasure": null,
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline up",
   "submeasure": null,
   "year": "2023",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2022",
   "actual": "53%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2022",
   "actual": "49%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2023-09-28.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 21 day extension of the statutory deadline",
   "submeasure": "TIMELY RESOLVE APPEALS",
   "year": "2025",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2024",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2025",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2025",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2025",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2022",
   "actual": "53%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2024",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2025",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2022",
   "actual": "49%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2025",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2025",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2024",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "appr-luba-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2025",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_LUBA_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "87%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "82%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "86%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "85%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "85%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "87%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2016-10-24",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2016-10-24.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2017-09-29.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2018-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2019-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2020-10-01.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2021-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2022-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "0",
   "measure_key": "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process",
   "submeasure": "New Commissioner Onboarding",
   "year": "2023",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Overall effectiveness",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Availability of information",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Relevance",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2023-10-02.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2021",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2024",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2024",
   "actual": "89.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2025",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2024",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2024",
   "actual": "89.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2025",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "best practices percent of total best practices met by the oregon advocacy commissions",
   "submeasure": "Best Practices",
   "year": "2025",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process",
   "submeasure": "New Commissioner Onboarding",
   "year": "2023",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process",
   "submeasure": "New Commissioner Onboarding",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "appr-oaco-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process",
   "submeasure": "New Commissioner Onboarding",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OACO_2025-09-30.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2012",
   "actual": "153",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2013",
   "actual": "223",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2014",
   "actual": "263",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2015",
   "actual": "310",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2016",
   "actual": "194",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2012",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2013",
   "actual": "80%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2014",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2016",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within a target number of days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2012",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within a target number of days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2013",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within a target number of days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2014",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within a target number of days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within a target number of days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2012",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2014",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2015",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within a target number of days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2012",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within a target number of days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within a target number of days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within a target number of days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within a target number of days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92.22%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94.19%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.29%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.18%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92.63%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90.42%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93.02%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90.70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.57%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95.34%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2014",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2016-11-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2016-11-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2013",
   "actual": "223",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2014",
   "actual": "263",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2015",
   "actual": "310",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2016",
   "actual": "194",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2017",
   "actual": "176",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2013",
   "actual": "80%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2014",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2016",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2017",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2013",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2014",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2017",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2014",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92.22%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94.19%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.29%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.17%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.18%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89.86%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92.63%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.37%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90.42%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93.02%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90.70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92.27%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.57%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.44%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95.34%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89.85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2014",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2017",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2017",
   "actual": "91.58%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2017-10-03",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2017",
   "actual": "81.81%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2017-10-03.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2014",
   "actual": "263",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2015",
   "actual": "310",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2016",
   "actual": "194",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2017",
   "actual": "176",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2018",
   "actual": "191",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2014",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2016",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2017",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2018",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2014",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2017",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2018",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2014",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2018",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2018",
   "actual": "90.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92.22%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94.19%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.29%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.17%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.18%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89.86%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92.63%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.37%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90.42%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93.02%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90.70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92.27%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.57%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.44%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95.34%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89.85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2014",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2017",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2018",
   "actual": "35.20%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2017",
   "actual": "91.58%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2018",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2017",
   "actual": "81.81%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2018",
   "actual": "89.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2018-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2015",
   "actual": "310",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2016",
   "actual": "194",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2017",
   "actual": "176",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2018",
   "actual": "191",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2019",
   "actual": "159",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2016",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2017",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2018",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2019",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2017",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2018",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2019",
   "actual": "62.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2018",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2019",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2015",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2018",
   "actual": "90.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94.19%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.29%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.17%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.18%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89.86%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92.63%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.37%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "93.02%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90.70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92.27%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.57%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.44%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95.34%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89.85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2017",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2018",
   "actual": "35.20%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2019",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2017",
   "actual": "91.58%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2018",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2019",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2017",
   "actual": "81.81%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2018",
   "actual": "89.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2019-10-21",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2019",
   "actual": "92.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2019-10-21.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2016",
   "actual": "194",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2017",
   "actual": "176",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2018",
   "actual": "191",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2019",
   "actual": "159",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2020",
   "actual": "180",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2016",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2017",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2018",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2019",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2020",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2017",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2018",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2019",
   "actual": "62.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "the percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2020",
   "actual": "36.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2018",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2019",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2020",
   "actual": "89.50%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2018",
   "actual": "90.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "the percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.29%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.17%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.18%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89.86%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92.63%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.37%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90.70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92.27%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.57%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.44%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95.34%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89.85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2017",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2018",
   "actual": "35.20%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2019",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "days between complaint receipt and investigation preparation for board percent of cases having investigative reports written within 120 days from when a complaint is received to when the investigation",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2020",
   "actual": "23.90%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2017",
   "actual": "91.58%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2018",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2019",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "days between investigation preparation and presentation to the board percent of cases with a prepared investigation that is ready for board review action that are presented to the board within 30 days",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2020",
   "actual": "61.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2017",
   "actual": "81.81%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2018",
   "actual": "89.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2019",
   "actual": "92.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "days between board review initial action and case closure percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2020",
   "actual": "87.10%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2020-10-01.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2017",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2018",
   "actual": "35.20%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2019",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2020",
   "actual": "23.90%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2021",
   "actual": "23.70%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2017",
   "actual": "91.58%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2018",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2019",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2020",
   "actual": "61.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2017",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2018",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2019",
   "actual": "62.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2020",
   "actual": "36.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2021",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2017",
   "actual": "81.81%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2018",
   "actual": "89.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2019",
   "actual": "92.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2020",
   "actual": "87.10%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2021",
   "actual": "75.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2017",
   "actual": "176",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2018",
   "actual": "191",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2019",
   "actual": "159",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2020",
   "actual": "180",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2021",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2017",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2018",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2019",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2020",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2021",
   "actual": "45.40%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2018",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2019",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2020",
   "actual": "89.50%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2021",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2017",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2018",
   "actual": "90.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.17%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89.86%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "71.20%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89.37%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "70.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92.27%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.44%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "89.85%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2021-10-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2021-10-02.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2018",
   "actual": "35.20%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2019",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2020",
   "actual": "23.90%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2021",
   "actual": "23.70%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2018",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2019",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2020",
   "actual": "61.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2018",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2019",
   "actual": "62.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2020",
   "actual": "36.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2021",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2018",
   "actual": "89.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2019",
   "actual": "92.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2020",
   "actual": "87.10%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2021",
   "actual": "75.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2022",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2018",
   "actual": "191",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2019",
   "actual": "159",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2020",
   "actual": "180",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2021",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2022",
   "actual": "355",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2018",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2019",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2020",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2021",
   "actual": "45.40%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2018",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2019",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2020",
   "actual": "89.50%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2021",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2018",
   "actual": "90.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2022",
   "actual": "98.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "71.20%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "70.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Chiropractic Examiners, Board of",
   "agency_doc": "appr-obce-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2022-10-05.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2019",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2020",
   "actual": "23.90%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2021",
   "actual": "23.70%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2023",
   "actual": "9.80%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2019",
   "actual": "86.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2020",
   "actual": "61.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2019",
   "actual": "62.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2020",
   "actual": "36.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2021",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2023",
   "actual": "20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2019",
   "actual": "92.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2020",
   "actual": "87.10%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2021",
   "actual": "75.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2022",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2023",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2019",
   "actual": "159",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2020",
   "actual": "180",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2021",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2022",
   "actual": "355",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2023",
   "actual": "491",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2019",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2020",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2021",
   "actual": "45.40%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2019",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2020",
   "actual": "89.50%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2021",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2022",
   "actual": "98.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "71.20%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "70.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2023-10-02.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2020",
   "actual": "23.90%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2021",
   "actual": "23.70%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2023",
   "actual": "9.80%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 120 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2024",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2020",
   "actual": "61.10%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2020",
   "actual": "36.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2021",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2023",
   "actual": "20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 120 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2024",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2020",
   "actual": "87.10%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2021",
   "actual": "75.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2022",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2023",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2024",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2020",
   "actual": "180",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2021",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2022",
   "actual": "355",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2023",
   "actual": "491",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2024",
   "actual": "488",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2020",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2021",
   "actual": "45.40%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2024",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2020",
   "actual": "89.50%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2021",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2022",
   "actual": "98.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "71.20%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "70.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2024-09-24.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 150 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2021",
   "actual": "23.70%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 150 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 150 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2023",
   "actual": "9.80%",
   "target": "60%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 150 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2024",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "days between complaint receipt and investigation report finalized for board investigative process step one percent of cases having investigative reports written within 150 days from when a complaint i",
   "submeasure": "Complaint receipt to investigation preparation to Board.",
   "year": "2025",
   "actual": "37%",
   "target": "80%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "days between investigation report finalized and presentation to the board investigative process step two percent of cases with a prepared investigation that is ready for board review action that are p",
   "submeasure": "Days between investigation preparation and presentation to the Board.",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 150 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2021",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 150 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 150 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2023",
   "actual": "20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 150 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2024",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "summary of investigative steps percentage of new complaints that are assessed investigated and presented to the board for an initial decision within 150 days",
   "submeasure": "Percentage of complaints/investigations presented to the Board within 120 days",
   "year": "2025",
   "actual": "36.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2021",
   "actual": "75.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2022",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2023",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2024",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "days between board review initial action and case closure investigative process step three percent of cases closed within 90 days of board review initial action",
   "submeasure": "Days between Board review/initial action and case closure.",
   "year": "2025",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2021",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2022",
   "actual": "355",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2023",
   "actual": "491",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2024",
   "actual": "488",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "summary of investigative steps average number of days to resolve a complaint",
   "submeasure": "Average number of days to resolve a complaint.",
   "year": "2025",
   "actual": "253",
   "target": "180",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2021",
   "actual": "45.40%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2024",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of sexual misconduct boundary complaints resolved in 180 days",
   "submeasure": "Percent of sexual misconduct/boundary complaints resolved in 180 days",
   "year": "2025",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2021",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of chiropractic physicians meeting the annual continuing education requirements",
   "submeasure": "Percentage of chiropractic physicians meeting the annual continuing education requirements.",
   "year": "2025",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2022",
   "actual": "98.60%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percentage of licenses issued within 5 days once all application components that are the responsibility of the applicant have been received",
   "submeasure": "Time to process chiropractor applications",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "71.20%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "70.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68.80%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "40%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Sep 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Board of Chiropractic Examiners",
   "agency_doc": "appr-obce-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Board Best Practices - Percent of total best practices met by the Board.",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBCE_2025-09-23.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average time from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2012",
   "actual": "7",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average time from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2013",
   "actual": "8.50",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average time from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2014",
   "actual": "10",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average time from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2015",
   "actual": "12",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average time from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2016",
   "actual": "11",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2012",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2013",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2014",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2015",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2016",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "83%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "81%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "87%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "83%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "82%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "79%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2015",
   "actual": "93.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2016-09-12.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2013",
   "actual": "8.50",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2014",
   "actual": "10",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2015",
   "actual": "12",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2016",
   "actual": "11",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2017",
   "actual": "8",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2013",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2014",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2015",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2016",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2017",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2015",
   "actual": "93.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2017.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2016",
   "actual": "11",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2017",
   "actual": "8",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2018",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2019",
   "actual": "9",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2020",
   "actual": "8",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2016",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2017",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2018",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2019",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2020",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD%202020.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2017",
   "actual": "8",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2018",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2019",
   "actual": "9",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2020",
   "actual": "8",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2021",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2017",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2018",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2019",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2020",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2021",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "appr-obd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2021%20.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2019",
   "actual": "9",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2020",
   "actual": "8",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2021",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2022",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2023",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2019",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2020",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2021",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2022",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2023",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2023-09-29.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2020",
   "actual": "8",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2021",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2022",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2023",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2024",
   "actual": "8.50",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2020",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2021",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2022",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2023",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2024",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2024-09-11.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2021",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2022",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2023",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2024",
   "actual": "8.50",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2025",
   "actual": "4.50",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2021",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2022",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2023",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2024",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2025",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Board of Dentistry",
   "agency_doc": "appr-obd-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBD_2025-09-02.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30",
   "submeasure": "Total jobs created",
   "year": "2012",
   "actual": "1,510",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30",
   "submeasure": "Total jobs created",
   "year": "2013",
   "actual": "1,732",
   "target": "2,700",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30",
   "submeasure": "Total jobs created",
   "year": "2014",
   "actual": "2,022",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30",
   "submeasure": "Total jobs created",
   "year": "2015",
   "actual": "2,214",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30",
   "submeasure": "Total jobs created",
   "year": "2016",
   "actual": "1,482",
   "target": "1,800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30",
   "submeasure": "Total Jobs Retained",
   "year": "2012",
   "actual": "4,998",
   "target": "7,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30",
   "submeasure": "Total Jobs Retained",
   "year": "2013",
   "actual": "5,974",
   "target": "7,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30",
   "submeasure": "Total Jobs Retained",
   "year": "2014",
   "actual": "6,711",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30",
   "submeasure": "Total Jobs Retained",
   "year": "2015",
   "actual": "6,677",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30",
   "submeasure": "Total Jobs Retained",
   "year": "2016",
   "actual": "6,016",
   "target": "6,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30",
   "submeasure": "State Income Tax Revenue",
   "year": "2012",
   "actual": "$15,937,747.00",
   "target": "$14,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30",
   "submeasure": "State Income Tax Revenue",
   "year": "2013",
   "actual": "$22,800,000.00",
   "target": "$14,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30",
   "submeasure": "State Income Tax Revenue",
   "year": "2014",
   "actual": "$28,300,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30",
   "submeasure": "State Income Tax Revenue",
   "year": "2015",
   "actual": "$29,500,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30",
   "submeasure": "State Income Tax Revenue",
   "year": "2016",
   "actual": "$25,800,000.00",
   "target": "$21,200,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2012",
   "actual": "$5,590,000.00",
   "target": "$17,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2013",
   "actual": "$22,270,000.00",
   "target": "$17,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2014",
   "actual": "$87,700,000.00",
   "target": "$17,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2015",
   "actual": "$115,900,000.00",
   "target": "$18,475,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2016",
   "actual": "$47,125,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2016",
   "actual": "$76,035,795.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2016",
   "actual": "325",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30",
   "submeasure": "Number of new industrial sites certified",
   "year": "2012",
   "actual": "2",
   "target": "6",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30",
   "submeasure": "Number of new industrial sites certified",
   "year": "2013",
   "actual": "2",
   "target": "6",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30",
   "submeasure": "Number of new industrial sites certified",
   "year": "2014",
   "actual": "9",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30",
   "submeasure": "Number of new industrial sites certified",
   "year": "2015",
   "actual": "6",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30",
   "submeasure": "Number of new industrial sites certified",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2012",
   "actual": "24",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2013",
   "actual": "33",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2014",
   "actual": "26",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2015",
   "actual": "33",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2016",
   "actual": "41",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2012",
   "actual": "17",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2013",
   "actual": "17",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2014",
   "actual": "26",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2015",
   "actual": "21",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2016",
   "actual": "41",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2012",
   "actual": "32",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2013",
   "actual": "22",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2014",
   "actual": "17",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2015",
   "actual": "16",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89%",
   "target": "89%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2016-10-03",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2016-10-03.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2013",
   "actual": "1,732",
   "target": "2,700",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2014",
   "actual": "2,022",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2015",
   "actual": "2,214",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2016",
   "actual": "1,482",
   "target": "1,800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2017",
   "actual": "1,555",
   "target": "2,100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2013",
   "actual": "5,974",
   "target": "7,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2014",
   "actual": "6,711",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2015",
   "actual": "6,677",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2016",
   "actual": "6,016",
   "target": "6,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2017",
   "actual": "5,392",
   "target": "5,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2013",
   "actual": "$22,800,000.00",
   "target": "$14,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2014",
   "actual": "$28,300,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2015",
   "actual": "$29,500,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2016",
   "actual": "$25,800,000.00",
   "target": "$21,200,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2017",
   "actual": "$20,800,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2013",
   "actual": "$22,270,000.00",
   "target": "$17,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2014",
   "actual": "$87,700,000.00",
   "target": "$17,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2015",
   "actual": "$115,900,000.00",
   "target": "$18,475,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2016",
   "actual": "$47,125,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2017",
   "actual": "$108,350,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2016",
   "actual": "$76,035,795.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2017",
   "actual": "$83,382,162.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2016",
   "actual": "325",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2017",
   "actual": "863",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2013",
   "actual": "2",
   "target": "6",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2014",
   "actual": "9",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2015",
   "actual": "6",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2013",
   "actual": "33",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2014",
   "actual": "26",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2015",
   "actual": "33",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2016",
   "actual": "41",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2017",
   "actual": "50",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2013",
   "actual": "17",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2014",
   "actual": "26",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2015",
   "actual": "21",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2016",
   "actual": "41",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2017",
   "actual": "43",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2013",
   "actual": "22",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2014",
   "actual": "17",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2015",
   "actual": "16",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2017",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89%",
   "target": "89%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2017-09-27.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2014",
   "actual": "2,022",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2015",
   "actual": "2,214",
   "target": "2,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2016",
   "actual": "1,482",
   "target": "1,800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2017",
   "actual": "1,555",
   "target": "2,100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2018",
   "actual": "1,074",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2014",
   "actual": "6,711",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2015",
   "actual": "6,677",
   "target": "5,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2016",
   "actual": "6,016",
   "target": "6,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2017",
   "actual": "5,392",
   "target": "5,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2018",
   "actual": "5,374",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2014",
   "actual": "$28,300,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2015",
   "actual": "$29,500,000.00",
   "target": "$18,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2016",
   "actual": "$25,800,000.00",
   "target": "$21,200,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2017",
   "actual": "$20,800,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2018",
   "actual": "$18,300,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2014",
   "actual": "$87,700,000.00",
   "target": "$17,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2015",
   "actual": "$115,900,000.00",
   "target": "$18,475,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2016",
   "actual": "$47,125,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2017",
   "actual": "$108,350,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2018",
   "actual": "$95,771,169.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2016",
   "actual": "$76,035,795.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2017",
   "actual": "$83,382,162.00",
   "target": "$35,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "a total dollar amount of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total amounts of federal contracts awarded",
   "year": "2018",
   "actual": "$76,135,147.00",
   "target": "$76,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2016",
   "actual": "325",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2017",
   "actual": "863",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "b number of federal contracts awarded to oregon businesses receiving government contract assistance program assistance jun 30 upward trend positive result",
   "submeasure": "Total Number of Federal Contracts Awarded through services provided by GCAP",
   "year": "2018",
   "actual": "200",
   "target": "200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2014",
   "actual": "9",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2015",
   "actual": "6",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2014",
   "actual": "26",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2015",
   "actual": "33",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2016",
   "actual": "41",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2017",
   "actual": "50",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2018",
   "actual": "41",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2014",
   "actual": "26",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2015",
   "actual": "21",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2016",
   "actual": "41",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2017",
   "actual": "43",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2018",
   "actual": "45",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2014",
   "actual": "17",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2015",
   "actual": "16",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2017",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2018",
   "actual": "18",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89%",
   "target": "89%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2018.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2016",
   "actual": "1,482",
   "target": "1,800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2017",
   "actual": "1,555",
   "target": "2,100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2018",
   "actual": "1,074",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2019",
   "actual": "916",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2020",
   "actual": "811",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2016",
   "actual": "6,016",
   "target": "6,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2017",
   "actual": "5,392",
   "target": "5,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2018",
   "actual": "5,374",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2019",
   "actual": "3,215",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2020",
   "actual": "1,937",
   "target": "5,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2016",
   "actual": "$25,800,000.00",
   "target": "$21,200,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2017",
   "actual": "$20,800,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2018",
   "actual": "$18,300,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2019",
   "actual": "$9,700,000.00",
   "target": "$23,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2020",
   "actual": "$7,200,000.00",
   "target": "$19,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2016",
   "actual": "$47,125,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2017",
   "actual": "$108,350,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2018",
   "actual": "$95,771,169.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2019",
   "actual": "$196,161,822.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2020",
   "actual": "$140,027,407.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2020",
   "actual": "2",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2016",
   "actual": "41",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2017",
   "actual": "50",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2018",
   "actual": "41",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2019",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2020",
   "actual": "56",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2016",
   "actual": "41",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2017",
   "actual": "43",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2018",
   "actual": "45",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2019",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2020",
   "actual": "34",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2017",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2018",
   "actual": "18",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2019",
   "actual": "6",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2020",
   "actual": "8",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2020-09-30-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2020-09-30%20%281%29.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2017",
   "actual": "1,555",
   "target": "2,100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2018",
   "actual": "1,074",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2019",
   "actual": "916",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2020",
   "actual": "811",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2021",
   "actual": "514",
   "target": "1,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2017",
   "actual": "5,392",
   "target": "5,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2018",
   "actual": "5,374",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2019",
   "actual": "3,215",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2020",
   "actual": "1,937",
   "target": "5,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2021",
   "actual": "10,670",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2017",
   "actual": "$20,800,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2018",
   "actual": "$18,300,000.00",
   "target": "$20,300,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2019",
   "actual": "$9,700,000.00",
   "target": "$23,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2020",
   "actual": "$7,200,000.00",
   "target": "$19,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2021",
   "actual": "$18,760,993.00",
   "target": "$20,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2017",
   "actual": "$108,350,000.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2018",
   "actual": "$95,771,169.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2019",
   "actual": "$196,161,822.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2020",
   "actual": "$140,027,407.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2021",
   "actual": "$40,146,343.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2020",
   "actual": "2",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2021",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2017",
   "actual": "50",
   "target": "30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2018",
   "actual": "41",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2019",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2020",
   "actual": "56",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2021",
   "actual": "60",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2017",
   "actual": "43",
   "target": "20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2018",
   "actual": "45",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2019",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2020",
   "actual": "34",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2021",
   "actual": "57",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2017",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2018",
   "actual": "18",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2019",
   "actual": "6",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2020",
   "actual": "8",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2021",
   "actual": "7",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "appr-obdd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2021-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2019",
   "actual": "916",
   "target": "1,900",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2020",
   "actual": "811",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2021",
   "actual": "504",
   "target": "1,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2022",
   "actual": "378",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2023",
   "actual": "541",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2019",
   "actual": "3,215",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2020",
   "actual": "1,937",
   "target": "5,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2021",
   "actual": "10,670",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2022",
   "actual": "9,011",
   "target": "2,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2023",
   "actual": "8,438",
   "target": "3,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2019",
   "actual": "$9,700,000.00",
   "target": "$23,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2020",
   "actual": "$7,200,000.00",
   "target": "$19,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2021",
   "actual": "$17,443,723.00",
   "target": "$20,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2022",
   "actual": "$19,331,461.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2023",
   "actual": "$20,307,428.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2019",
   "actual": "$196,161,822.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2020",
   "actual": "$140,027,407.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2021",
   "actual": "$40,146,343.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2022",
   "actual": "$112,659,506.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2023",
   "actual": "$102,759,021.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive",
   "submeasure": "Additional Jobs Created through Property Tax Abatement Programs",
   "year": "2023",
   "actual": "22,053",
   "target": "600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2019",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2020",
   "actual": "56",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2021",
   "actual": "60",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2022",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2023",
   "actual": "92",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2019",
   "actual": "41",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2020",
   "actual": "34",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2021",
   "actual": "57",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2022",
   "actual": "69",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2023",
   "actual": "80",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2019",
   "actual": "6",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2020",
   "actual": "8",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2021",
   "actual": "7",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2022",
   "actual": "13",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2023",
   "actual": "18",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2020",
   "actual": "811",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2021",
   "actual": "504",
   "target": "1,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2022",
   "actual": "378",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2023",
   "actual": "541",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2024",
   "actual": "490",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2020",
   "actual": "1,937",
   "target": "5,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2021",
   "actual": "10,670",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2022",
   "actual": "9,011",
   "target": "2,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2023",
   "actual": "8,438",
   "target": "3,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2024",
   "actual": "10,318",
   "target": "3,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2020",
   "actual": "$7,200,000.00",
   "target": "$19,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2021",
   "actual": "$17,443,723.00",
   "target": "$20,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2022",
   "actual": "$19,331,461.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2023",
   "actual": "$20,307,428.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2024",
   "actual": "$17,691,166.00",
   "target": "$20,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2020",
   "actual": "$140,027,407.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2021",
   "actual": "$40,146,343.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2022",
   "actual": "$112,659,506.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2023",
   "actual": "$102,759,021.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2024",
   "actual": "$71,249,595.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive",
   "submeasure": "Additional Jobs Created through Property Tax Abatement Programs",
   "year": "2023",
   "actual": "22,053",
   "target": "600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive",
   "submeasure": "Additional Jobs Created through Property Tax Abatement Programs",
   "year": "2024",
   "actual": "2,402",
   "target": "750",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2020",
   "actual": "56",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2021",
   "actual": "60",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2022",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2023",
   "actual": "92",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2024",
   "actual": "84",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2020",
   "actual": "34",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2021",
   "actual": "57",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2022",
   "actual": "69",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2023",
   "actual": "80",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2024",
   "actual": "63",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2020",
   "actual": "8",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2021",
   "actual": "7",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2022",
   "actual": "13",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2023",
   "actual": "18",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2024",
   "actual": "79",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2024-10-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2024-10-02.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2021",
   "actual": "504",
   "target": "1,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2022",
   "actual": "378",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2023",
   "actual": "541",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2024",
   "actual": "490",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2025",
   "actual": "808",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2021",
   "actual": "10,670",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2022",
   "actual": "9,011",
   "target": "2,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2023",
   "actual": "8,438",
   "target": "3,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2024",
   "actual": "10,318",
   "target": "3,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2025",
   "actual": "9,640",
   "target": "3,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2021",
   "actual": "$17,443,723.00",
   "target": "$20,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2022",
   "actual": "$19,331,461.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2023",
   "actual": "$20,307,428.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2024",
   "actual": "$17,691,166.00",
   "target": "$20,500,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2025",
   "actual": "$20,569,061.00",
   "target": "$21,012,500.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2021",
   "actual": "$40,146,343.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2022",
   "actual": "$112,659,506.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2023",
   "actual": "$102,759,021.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2024",
   "actual": "$71,249,595.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2025",
   "actual": "$77,895,755.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive",
   "submeasure": "Additional Jobs Created through Property Tax Abatement Programs",
   "year": "2023",
   "actual": "22,053",
   "target": "600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive",
   "submeasure": "Additional Jobs Created through Property Tax Abatement Programs",
   "year": "2024",
   "actual": "2,402",
   "target": "750",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "additional jobs created through property tax abatement programs new jobs created at businesses that used either the enterprise zone program or strategic investment program jun 30 upward trend positive",
   "submeasure": "Additional Jobs Created through Property Tax Abatement Programs",
   "year": "2025",
   "actual": "1,560",
   "target": "750",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2021",
   "actual": "60",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2022",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2023",
   "actual": "92",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2024",
   "actual": "84",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2025",
   "actual": "103",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2021",
   "actual": "57",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2022",
   "actual": "69",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2023",
   "actual": "80",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2024",
   "actual": "63",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2025",
   "actual": "65",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2021",
   "actual": "7",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2022",
   "actual": "13",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2023",
   "actual": "18",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2024",
   "actual": "79",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2025",
   "actual": "109",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Business Development Department",
   "agency_doc": "appr-obdd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBDD_2025-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2012",
   "actual": "13%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2013",
   "actual": "14%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2015",
   "actual": "19%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2016",
   "actual": "21%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2012",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2013",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2016-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2013",
   "actual": "14%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2015",
   "actual": "19%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2016",
   "actual": "21%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2017",
   "actual": "29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2013",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2017-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2015",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2019",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2019-09-26.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2019",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2020",
   "actual": "10%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "1",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2020-10-01.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "24%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "1",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2021-09-30.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2021",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2022",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "24%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt of complaint",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "46%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "1",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "appr-oblpct-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "2",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBLPCT_2022-09-14.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days",
   "submeasure": "Timely Licensure",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days",
   "submeasure": "Timely Licensure",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days",
   "submeasure": "Timely Licensure",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days",
   "submeasure": "Timely Licensure",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 10 business days",
   "submeasure": "Timely Licensure",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2012",
   "actual": "40%",
   "target": "46%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2013",
   "actual": "48%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2014",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2015",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2016",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2012",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2016-07-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2016-07-26.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2017",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2013",
   "actual": "48%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2014",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2015",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2016",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2017",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2017",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2017.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2017",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2014",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2015",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2016",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2017",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2018",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2017",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2018.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2017",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2015",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2016",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2017",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2018",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2019",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2017",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2019-08-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2019-08-30.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2017",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2016",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2017",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2018",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2019",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2017",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2020.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2017",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2018",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2017",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2018",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2019",
   "actual": "65%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2021",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2017",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "appr-obmi-2021-09-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2021-09-02.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2019",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action",
   "submeasure": "TIMELY RESOLUTION OF COMPLAINTS",
   "year": "2023",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2019",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2023",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2022",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2023",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2023",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2023-07-06",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2023-07-06.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action",
   "submeasure": "TIMELY RESOLUTION OF COMPLAINTS",
   "year": "2023",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action",
   "submeasure": "TIMELY RESOLUTION OF COMPLAINTS",
   "year": "2024",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "90.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2023",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2024",
   "actual": "94.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2022",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2023",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2024",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2023",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2024",
   "actual": "91.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2024-07-03",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2024-07-03.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action",
   "submeasure": "TIMELY RESOLUTION OF COMPLAINTS",
   "year": "2023",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action",
   "submeasure": "TIMELY RESOLUTION OF COMPLAINTS",
   "year": "2024",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints average number of days from the date an investigation is opened to completion of investigation report for board action",
   "submeasure": "TIMELY RESOLUTION OF COMPLAINTS",
   "year": "2025",
   "actual": "45",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2025",
   "actual": "92.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "90.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "90.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2025",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2022",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2023",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2024",
   "actual": "94.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Helpfulness",
   "year": "2025",
   "actual": "94.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2022",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2023",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2024",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Timeliness",
   "year": "2025",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2023",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2024",
   "actual": "91.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Expertise",
   "year": "2025",
   "actual": "92.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Board of Medical Imaging",
   "agency_doc": "appr-obmi-2025-07-09",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBMI_2025-07-09.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2012",
   "actual": "7",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2013",
   "actual": "6.50",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2014",
   "actual": "6.50",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2015",
   "actual": "6",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2016",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2012",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2016-09-29.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2014",
   "actual": "6.50",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2015",
   "actual": "6",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2016",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2017",
   "actual": "No Data",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2018",
   "actual": "9",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2018-10-09-kpm",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2018-10-09%20KPM.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2015",
   "actual": "6",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2016",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2017",
   "actual": "No Data",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2018",
   "actual": "9",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2019",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2019-10-03",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2019-10-03.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2016",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2017",
   "actual": "No Data",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2018",
   "actual": "9",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2019",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2020",
   "actual": "9",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2020-10-08",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2020-10-08.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2018",
   "actual": "9",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2019",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2020",
   "actual": "9",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2021",
   "actual": "8",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average time from receipt of a new complaint to completion of the investigation months",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2022",
   "actual": "4.60",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Naturopathic Medicine, Board of",
   "agency_doc": "appr-obnm-2022-10-10",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2022-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2019",
   "actual": "12",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2020",
   "actual": "9",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2021",
   "actual": "8",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2022",
   "actual": "4.60",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2023",
   "actual": "6.10",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2023-10-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2023-10-11.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2020",
   "actual": "9",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2021",
   "actual": "8",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2022",
   "actual": "4.60",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2023",
   "actual": "6.10",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2024",
   "actual": "8.70",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2024",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2024",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Oct 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2024-10-10.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2021",
   "actual": "8",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2022",
   "actual": "4.60",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2023",
   "actual": "6.10",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2024",
   "actual": "8.70",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "investigations average number of months from receipt of a new complaint to completion of the investigation",
   "submeasure": "RECEIPT OF COMPLAINT TO COMPLETION OF INVESTIGATION",
   "year": "2025",
   "actual": "9.60",
   "target": "6",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2024",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "1. Availability of Information",
   "year": "2025",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2024",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "2. Accuracy",
   "year": "2025",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "3. Expertise",
   "year": "2025",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "4. Helpfulness",
   "year": "2025",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "5. Timeliness",
   "year": "2025",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy helpfulness expertise and avail",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Board of Naturopathic Medicine",
   "agency_doc": "appr-obnm-2025-10-14",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBNM_2025-10-14.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2012",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2013",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2014",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2012",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2013",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2014",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2013",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2012",
   "actual": "106",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2013",
   "actual": "71",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2014",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2015",
   "actual": "107",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2016",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2016-10-07",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2016-10-07.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2013",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2014",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2017",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2013",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2014",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2013",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2013",
   "actual": "71",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2014",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2015",
   "actual": "107",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2016",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2017-10-02.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2014",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2017",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2014",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2018",
   "actual": "96.40%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2014",
   "actual": "97",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2015",
   "actual": "107",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2016",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2018",
   "actual": "106",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2018-10-09-final",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2018-10-09%20FINAL.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2017",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2015",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2018",
   "actual": "96.40%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2015",
   "actual": "107",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2016",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2018",
   "actual": "106",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2019-09-27.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2018",
   "actual": "96.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2020",
   "actual": "95.50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of audited pharmacists who complete continuing education on time",
   "submeasure": "Percentage of audited pharmacists who complete continuing education on time.",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected annually",
   "submeasure": "Percent of pharmacies inspected annually",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2018",
   "actual": "106",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-09-28.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2018",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2019",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2019",
   "actual": "21%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 120 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2020",
   "actual": "20%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "6",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2020-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2017",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2017",
   "actual": "93",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2018",
   "actual": "106",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2017",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2021-10-01.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2018",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2019",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2021",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2022",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2022",
   "actual": "19%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "6",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "5",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obop-2022-09-14",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2022",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-09-14.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2018",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2022",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": "Feb 01 - Jan 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2018",
   "actual": "106",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "123",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Pharmacy, Board of",
   "agency_doc": "appr-obop-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2022-10-03.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2019",
   "actual": "95.90%",
   "target": "80%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2023",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2022",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2023",
   "actual": "81%",
   "target": "50%",
   "data_collection_period": "Feb 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2019",
   "actual": "103",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "123",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2023",
   "actual": "122",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2019",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2023",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2023-10-02.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2020",
   "actual": "76.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2023",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2024",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2022",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2024",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2023",
   "actual": "81%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2024",
   "actual": "63%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2020",
   "actual": "102",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "123",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2023",
   "actual": "122",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2024",
   "actual": "138.25",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2024",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2024",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2023",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2024-9-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2024",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2024-9-26.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually dec 31 upward trend positive result",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually dec 31 upward trend positive result",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2022",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually dec 31 upward trend positive result",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2023",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually dec 31 upward trend positive result",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2024",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of inspected pharmacies that are in compliance annually dec 31 upward trend positive result",
   "submeasure": "Percentage of Pharmacies that are in compliance annually.",
   "year": "2025",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days dec 31 upward trend positive result",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2021",
   "actual": "69%",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days dec 31 upward trend positive result",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2022",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days dec 31 upward trend positive result",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2023",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days dec 31 upward trend positive result",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2024",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percentage of individual and facility licenses that are issued within 30 days dec 31 upward trend positive result",
   "submeasure": "Percentage of individual and facility licenses that are issued within 30 days.",
   "year": "2025",
   "actual": "72.40%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years dec 31 upward trend positive result",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years dec 31 upward trend positive result",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2023",
   "actual": "81%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years dec 31 upward trend positive result",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2024",
   "actual": "63%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "percent of pharmacies inspected every two years dec 31 upward trend positive result",
   "submeasure": "Percent of pharmacies inspected every 2 years.",
   "year": "2025",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation dec 31 upward trend negative result",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2021",
   "actual": "141",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation dec 31 upward trend negative result",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2022",
   "actual": "123",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation dec 31 upward trend negative result",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2023",
   "actual": "122",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation dec 31 upward trend negative result",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2024",
   "actual": "138.25",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "average number of days to complete an investigation from complaint to board presentation dec 31 upward trend negative result",
   "submeasure": "Number of days to process complete investigation from complaint to Board presentation.",
   "year": "2025",
   "actual": "148",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2024",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Timeliness",
   "year": "2025",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Expertise",
   "year": "2025",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2023",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Accuracy",
   "year": "2025",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Helpfulness",
   "year": "2025",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2024",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Overall",
   "year": "2025",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Availability of Information",
   "year": "2025",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2021",
   "actual": "99.05%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2023",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2024",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Board of Pharmacy",
   "agency_doc": "appr-obop-2025-10-17",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board dec 31 upward trend positive result",
   "submeasure": "Is the Board following Best Practices?",
   "year": "2025",
   "actual": "79.99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBOP_2025-10-17.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2012",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2012",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2015",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2012",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2015",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2016",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2012",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2013",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2014",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2015",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2016",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2012",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2013",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2016-09-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2016-09-26.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2015",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2013",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2015",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2016",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2013",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2014",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2015",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2016",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2017",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2013",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Psychologist Examiners, Board of",
   "agency_doc": "appr-obpe-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2017-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2018",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2019",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2021",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely investigations percent of complaints presented to the board within 180 days of receipt",
   "submeasure": "Timely Investigations",
   "year": "2021",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2019",
   "actual": "3",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2020",
   "actual": "6",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "appr-obpe-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "efficient application processing average number of calendar days from completed license application file to application approval",
   "submeasure": "Efficient Application Processing",
   "year": "2021",
   "actual": "5",
   "target": "15",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPE_2021-09-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "16.20%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "15%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2022",
   "actual": "0%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2023",
   "actual": "24%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to ors 161 725 ",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2024",
   "actual": "21%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2020",
   "actual": "94.25%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2022",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2023",
   "actual": "97.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2024",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2021",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2022",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2023",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of notifications sent to active registered victims no later than 30 days before any hearing conducted by the board",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2024",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2020",
   "actual": "99.99%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2021",
   "actual": "81%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2022",
   "actual": "98.70%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2023",
   "actual": "100%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2024",
   "actual": "100%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2020",
   "actual": "4.07%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2021",
   "actual": "5.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2022",
   "actual": "6.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2023",
   "actual": "7.36%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2024",
   "actual": "6.93%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2020",
   "actual": "99.83%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2021",
   "actual": "83.70%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2022",
   "actual": "87.80%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2023",
   "actual": "82.63%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2024",
   "actual": "76%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2020",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2021",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2022",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2023",
   "actual": "53%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2024",
   "actual": "90%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "97.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97.75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "96.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Board of Parole and Post-Prison Supervision",
   "agency_doc": "appr-obppps-2024-9-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBPPPS_2024-9-30.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2017",
   "actual": "95.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2020",
   "actual": "99.50%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2021",
   "actual": "99.67%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2017",
   "actual": "93.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2018",
   "actual": "96.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2020",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2021",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2017",
   "actual": "95.30%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2018",
   "actual": "99.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2019",
   "actual": "99.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2020",
   "actual": "99.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2021",
   "actual": "99.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2017",
   "actual": "88%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2019",
   "actual": "95.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2020",
   "actual": "96.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2021",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2017",
   "actual": "0%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2020",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2017",
   "actual": "63.90%",
   "target": null,
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2018",
   "actual": "64.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2019",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2020",
   "actual": "79.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2021",
   "actual": "77.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2021.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2020",
   "actual": "99.50%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2021",
   "actual": "99.67%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2022",
   "actual": "99.13%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2018",
   "actual": "96.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2020",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2021",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2022",
   "actual": "99.32%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2018",
   "actual": "99.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2019",
   "actual": "99.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2020",
   "actual": "99.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2021",
   "actual": "99.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2022",
   "actual": "99.26%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2019",
   "actual": "95.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2020",
   "actual": "96.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2021",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2020",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2022",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2018",
   "actual": "64.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2019",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2020",
   "actual": "79.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2021",
   "actual": "77.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2022",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-obtp-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2022.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2020",
   "actual": "99.50%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2021",
   "actual": "99.67%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2022",
   "actual": "99.13%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2023",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2024",
   "actual": "99.66%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2020",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2021",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2022",
   "actual": "99.32%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2023",
   "actual": "98.40%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2024",
   "actual": "98.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2020",
   "actual": "99.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2021",
   "actual": "99.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2022",
   "actual": "99.26%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2023",
   "actual": "99.23%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2020",
   "actual": "96.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2021",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2023",
   "actual": "95.62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2024",
   "actual": "97.06%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2020",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2022",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2023",
   "actual": "97.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2024",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2020",
   "actual": "79.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2021",
   "actual": "77.20%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2022",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2023",
   "actual": "69.60%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2024",
   "actual": "76.30%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Board of Tax Practitioners",
   "agency_doc": "appr-obtp-2024-09-09",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OBTP_2024-09-09.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2021",
   "actual": "60.50",
   "target": "60.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2022",
   "actual": "60.40",
   "target": "51",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2023",
   "actual": "41.70",
   "target": "41",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2019",
   "actual": "95.50",
   "target": "91",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2020",
   "actual": "94.15",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2021",
   "actual": "98",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2022",
   "actual": "86.40",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2023",
   "actual": "91",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2019",
   "actual": "85.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "84",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2019",
   "actual": "75.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "82",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2019",
   "actual": "90.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2021",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2019",
   "actual": "90.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "89",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2019",
   "actual": "84.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2020",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "91.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "92.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "94",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "90.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "89.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "97.90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2023-09-26.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2021",
   "actual": "60.50",
   "target": "60.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2022",
   "actual": "60.40",
   "target": "51",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2023",
   "actual": "41.70",
   "target": "41",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2024",
   "actual": "42",
   "target": "42",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2020",
   "actual": "94.15",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2021",
   "actual": "98",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2022",
   "actual": "86.40",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2023",
   "actual": "91",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2024",
   "actual": "93",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "84",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "83",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "82",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "84",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2021",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2020",
   "actual": "88",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "89",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2020",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "92.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "94",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "90.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "89.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "93.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "97.30%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2024-09-30.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2021",
   "actual": "60.50",
   "target": "60.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2022",
   "actual": "60.40",
   "target": "51",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2023",
   "actual": "41.70",
   "target": "41",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2024",
   "actual": "42",
   "target": "42",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of vocational rehabilitation participants who are employed in unsubsidized competitive integrated settings the second quarter after exiting the program",
   "submeasure": "Employment Rate",
   "year": "2025",
   "actual": "42",
   "target": "42",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2021",
   "actual": "98",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2022",
   "actual": "86.40",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2023",
   "actual": "91",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2024",
   "actual": "93",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of eligible individuals closed successfully and unsuccessfully in the older blind independent living program who reported feeling that they are in greater control and are",
   "submeasure": "Independent Living",
   "year": "2025",
   "actual": "94",
   "target": "93",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "84",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "83",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Accuracy",
   "year": "2025",
   "actual": "81.70",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "82",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "84",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Availability of Information",
   "year": "2025",
   "actual": "81.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2021",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "87",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Expertise",
   "year": "2025",
   "actual": "88.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "89",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "86",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Helpfulness",
   "year": "2025",
   "actual": "86.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "85",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "81",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Timeliness",
   "year": "2025",
   "actual": "81.70",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "94",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "90.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "89.50",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "93.60",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "89.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "97.30%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Commission for the Blind",
   "agency_doc": "appr-ocb-2025-09-19",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCB_2025-09-19.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "98%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2012",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2016-09-12",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2016-09-12.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "98%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "92%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2017-09-27",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2017",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2017-09-27.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2017",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2018-09-13",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2018-09-13.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2017",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2019-09-10",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2019-09-10.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2017",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2020-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2017",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2021-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2022-10-03.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "86%",
   "target": "92%",
   "data_collection_period": "Sep 15 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2023-09-30",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2023",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Sep 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2023-09-30.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "86%",
   "target": "92%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2023",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2024-10-17.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "77%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "82%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "86%",
   "target": "92%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agencys customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "82%",
   "target": "99%",
   "data_collection_period": "Aug 11 - Sep 12",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 12 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 12 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2023",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 12 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Aug 02 - Sep 12 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Criminal Justice Commission",
   "agency_doc": "appr-ocjc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "grant administration percentage of cjc administered grant programs that meet or exceed 75 or more of the grant requirements i e individuals served services delivered etc contained in their grant appli",
   "submeasure": "Grant Administration",
   "year": "2025",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Aug 02 - Sep 12 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCJC_2025-10-01.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2021",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2022",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2023",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2024",
   "actual": "106%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2025",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2024",
   "actual": "51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-ocmb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2025",
   "actual": "21%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OCMB_2025-10-03.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition jan 01",
   "submeasure": "Runway Pavement Condition",
   "year": "2012",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition jan 01",
   "submeasure": "Runway Pavement Condition",
   "year": "2013",
   "actual": "82%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition jan 01",
   "submeasure": "Runway Pavement Condition",
   "year": "2014",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition jan 01",
   "submeasure": "Runway Pavement Condition",
   "year": "2015",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition jan 01",
   "submeasure": "Runway Pavement Condition",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards sep 30",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2012",
   "actual": "66%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards sep 30",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2013",
   "actual": "63%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards sep 30",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2014",
   "actual": "48%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards sep 30",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2015",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards sep 30",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2016",
   "actual": "59%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections sep 30",
   "submeasure": "Airport Inspections",
   "year": "2012",
   "actual": "137",
   "target": "142",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections sep 30",
   "submeasure": "Airport Inspections",
   "year": "2013",
   "actual": "133",
   "target": "138",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections sep 30",
   "submeasure": "Airport Inspections",
   "year": "2014",
   "actual": "133",
   "target": "138",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections sep 30",
   "submeasure": "Airport Inspections",
   "year": "2015",
   "actual": "136",
   "target": "140",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections sep 30",
   "submeasure": "Airport Inspections",
   "year": "2016",
   "actual": "136",
   "target": "140",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent jun 30",
   "submeasure": "Federal Funds Obligated",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent jun 30",
   "submeasure": "Federal Funds Obligated",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent jun 30",
   "submeasure": "Federal Funds Obligated",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent jun 30",
   "submeasure": "Federal Funds Obligated",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent jun 30",
   "submeasure": "Federal Funds Obligated",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "83%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered aug 31",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2012",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered aug 31",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2013",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered aug 31",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2014",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered aug 31",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered aug 31",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered aug 31",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2012",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered aug 31",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered aug 31",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2014",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered aug 31",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2015",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered aug 31",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2016",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board aug 31",
   "submeasure": "Aviation Board Best Practices",
   "year": "2012",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board aug 31",
   "submeasure": "Aviation Board Best Practices",
   "year": "2013",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board aug 31",
   "submeasure": "Aviation Board Best Practices",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board aug 31",
   "submeasure": "Aviation Board Best Practices",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board aug 31",
   "submeasure": "Aviation Board Best Practices",
   "year": "2016",
   "actual": "81.60%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2016-10-14.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2013",
   "actual": "82%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2014",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2015",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2013",
   "actual": "63%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2014",
   "actual": "48%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2015",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2016",
   "actual": "59%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2017",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections",
   "submeasure": "Airport Inspections",
   "year": "2013",
   "actual": "133",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections",
   "submeasure": "Airport Inspections",
   "year": "2014",
   "actual": "133",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections",
   "submeasure": "Airport Inspections",
   "year": "2015",
   "actual": "136",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections",
   "submeasure": "Airport Inspections",
   "year": "2016",
   "actual": "136",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of state airports with current inspections",
   "submeasure": "Airport Inspections",
   "year": "2017",
   "actual": "136",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2013",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2014",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2014",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2015",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2016",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2013",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2016",
   "actual": "81.60%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2017",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2017-10-02.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety ensure high levels of compliance with each of the ten risk factors identified by centers for disease control in retail stores",
   "submeasure": null,
   "year": "2013",
   "actual": "76%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety ensure high levels of compliance with each of the ten risk factors identified by centers for disease control in retail stores",
   "submeasure": null,
   "year": "2014",
   "actual": "96.36%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety ensure high levels of compliance with each of the ten risk factors identified by centers for disease control in retail stores",
   "submeasure": null,
   "year": "2015",
   "actual": "92.75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety ensure high levels of compliance with each of the ten risk factors identified by centers for disease control in retail stores",
   "submeasure": null,
   "year": "2016",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety ensure high levels of compliance with each of the ten risk factors identified by centers for disease control in retail stores",
   "submeasure": null,
   "year": "2017",
   "actual": "92.15%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percent of weighing and measuring devices examined found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2013",
   "actual": "86.01%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percent of weighing and measuring devices examined found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2014",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percent of weighing and measuring devices examined found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2015",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percent of weighing and measuring devices examined found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2016",
   "actual": "86.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percent of weighing and measuring devices examined found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2017",
   "actual": "88.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2013",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2014",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2015",
   "actual": "88%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2016",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2017",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state or kept decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2013",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state or kept decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2014",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state or kept decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state or kept decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state or kept decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "t e plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2013",
   "actual": "42%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "t e plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2014",
   "actual": "37%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "t e plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2015",
   "actual": "35%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "t e plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2016",
   "actual": "35%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "t e plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2017",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2013",
   "actual": "13%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2014",
   "actual": "13%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2015",
   "actual": "19.60%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2016",
   "actual": "11.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2017",
   "actual": "24%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services number of days required to process and issue certification after audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2013",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services number of days required to process and issue certification after audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2014",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services number of days required to process and issue certification after audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services number of days required to process and issue certification after audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services number of days required to process and issue certification after audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2017",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2013",
   "actual": "$38,000,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2014",
   "actual": "$34,500,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2015",
   "actual": "$28,300,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2016",
   "actual": "$25,350,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2017",
   "actual": "$23,550,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2013",
   "actual": "135",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2014",
   "actual": "117",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2015",
   "actual": "99",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2016",
   "actual": "99",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2017",
   "actual": "94",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2013",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2014",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2015",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2016",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management no increase above 2002 levels in hours of significant smoke intrusions due to field burning in key cities in the willamette valley as measured by nephelometer readings",
   "submeasure": null,
   "year": "2013",
   "actual": "9",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management no increase above 2002 levels in hours of significant smoke intrusions due to field burning in key cities in the willamette valley as measured by nephelometer readings",
   "submeasure": null,
   "year": "2014",
   "actual": "13",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management no increase above 2002 levels in hours of significant smoke intrusions due to field burning in key cities in the willamette valley as measured by nephelometer readings",
   "submeasure": null,
   "year": "2015",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management no increase above 2002 levels in hours of significant smoke intrusions due to field burning in key cities in the willamette valley as measured by nephelometer readings",
   "submeasure": null,
   "year": "2016",
   "actual": "11",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management no increase above 2002 levels in hours of significant smoke intrusions due to field burning in key cities in the willamette valley as measured by nephelometer readings",
   "submeasure": null,
   "year": "2017",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2013",
   "actual": "7%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2014",
   "actual": "25%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2015",
   "actual": "17%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2016",
   "actual": "24%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2017",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2013",
   "actual": "36%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2014",
   "actual": "41%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2015",
   "actual": "41%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2016",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2017",
   "actual": "57%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2013",
   "actual": "10%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2014",
   "actual": "3%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2015",
   "actual": "7%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2016",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2017",
   "actual": "5%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "89.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "88.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "92.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "94%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "93.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "94%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "86.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "93%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "93.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2018",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2018.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2015",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2015",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2016",
   "actual": "59%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2017",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2018",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2015",
   "actual": "136",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2016",
   "actual": "136",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2017",
   "actual": "136",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2018",
   "actual": "137",
   "target": "139",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "actual": "137",
   "target": "141",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2015",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2015",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2016",
   "actual": "81.60%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2017",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2018",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2019-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2020",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2016",
   "actual": "59%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2017",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2018",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2020",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2016",
   "actual": "136",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2017",
   "actual": "136",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2018",
   "actual": "137",
   "target": "139",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "actual": "137",
   "target": "141",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2020",
   "actual": "124",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2016",
   "actual": "81.60%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2017",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2018",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2020",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2020-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2017",
   "actual": "92.15%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2019",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2017",
   "actual": "88.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2018",
   "actual": "86.70%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2019",
   "actual": "88.66%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2017",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2018",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2019",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2020",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2017",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2018",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2019",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2020",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2017",
   "actual": "24%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2018",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2019",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2020",
   "actual": "33%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2021",
   "actual": "48%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2017",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2017",
   "actual": "$23,550,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2018",
   "actual": "$22,270,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2019",
   "actual": "$20,120,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2020",
   "actual": "$8,940,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2017",
   "actual": "94",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2018",
   "actual": "77",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2019",
   "actual": "65",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2020",
   "actual": "178",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2018",
   "actual": "98.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2020",
   "actual": "98.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2017",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2018",
   "actual": "0",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2019",
   "actual": "2",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2021",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2017",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2018",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2019",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "actual": "15%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2017",
   "actual": "57%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2018",
   "actual": "32%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2019",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2020",
   "actual": "44%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2017",
   "actual": "5%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2018",
   "actual": "6%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2019",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2020",
   "actual": "10%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-09-29.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2020",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2017",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2018",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2020",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2021",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2017",
   "actual": "136",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2018",
   "actual": "137",
   "target": "139",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "actual": "137",
   "target": "141",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2020",
   "actual": "124",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2021",
   "actual": "128",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2017",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2018",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2020",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-oda-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2021-10-01.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2019",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2021",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2018",
   "actual": "86.70%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2019",
   "actual": "88.66%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2021",
   "actual": "88.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2018",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2019",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2020",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2018",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2019",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2020",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2018",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2019",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2020",
   "actual": "33%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2021",
   "actual": "38%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2022",
   "actual": "33%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2018",
   "actual": "$22,270,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2019",
   "actual": "$20,120,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2020",
   "actual": "$8,940,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2021",
   "actual": "$21,377,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2018",
   "actual": "77",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2019",
   "actual": "65",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2020",
   "actual": "178",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2021",
   "actual": "93",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2018",
   "actual": "98.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2020",
   "actual": "98.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2021",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2018",
   "actual": "0",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2019",
   "actual": "2",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2021",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2018",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2019",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "actual": "15%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2021",
   "actual": "6%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2018",
   "actual": "32%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2019",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2020",
   "actual": "44%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2021",
   "actual": "42%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2018",
   "actual": "6%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2019",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2020",
   "actual": "10%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2021",
   "actual": "11%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "90.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-oda-2022-08-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "88.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2022-08-22.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2019",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2021",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2022",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2019",
   "actual": "88.66%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2021",
   "actual": "88.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2022",
   "actual": "90.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2023",
   "actual": "0%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2019",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2020",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2021",
   "actual": "95.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2022",
   "actual": "77%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2019",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2020",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2021",
   "actual": "32%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2022",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2019",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2020",
   "actual": "33%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2021",
   "actual": "38%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2023",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2023",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2019",
   "actual": "$20,120,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2020",
   "actual": "$8,940,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2021",
   "actual": "$21,377,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2022",
   "actual": "$38,640,000.00",
   "target": "$10,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2023",
   "actual": "$0.00",
   "target": "$10,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2019",
   "actual": "65",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2020",
   "actual": "178",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2021",
   "actual": "93",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2022",
   "actual": "164",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2023",
   "actual": "0",
   "target": "175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2020",
   "actual": "98.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2021",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2022",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2019",
   "actual": "2",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2021",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2022",
   "actual": "8",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2023",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2019",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "actual": "15%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2021",
   "actual": "6%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2019",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2020",
   "actual": "44%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2021",
   "actual": "42%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2019",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2020",
   "actual": "10%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2021",
   "actual": "11%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2022",
   "actual": "17%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2023",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "90.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "88.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2023-10-02.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2020",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2021",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2022",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2023",
   "actual": "91.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2020",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2021",
   "actual": "88.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2022",
   "actual": "90.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2023",
   "actual": "90.80%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2020",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2021",
   "actual": "95.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2020",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2022",
   "actual": "77%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2023",
   "actual": "73%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2020",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2021",
   "actual": "32%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2022",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2023",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2020",
   "actual": "33%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2021",
   "actual": "38%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2023",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2024",
   "actual": "28%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2023",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2020",
   "actual": "$8,940,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2021",
   "actual": "$21,377,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2022",
   "actual": "$18,417,416.00",
   "target": "$10,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2023",
   "actual": "$16,833,330.00",
   "target": "$10,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2020",
   "actual": "178",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2021",
   "actual": "93",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2022",
   "actual": "143",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2023",
   "actual": "131",
   "target": "175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2020",
   "actual": "98.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2021",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2022",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2023",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2020",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2021",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2022",
   "actual": "8",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2023",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "actual": "15%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2021",
   "actual": "6%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2023",
   "actual": "4%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2020",
   "actual": "44%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2021",
   "actual": "42%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "actual": "29%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2020",
   "actual": "10%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2021",
   "actual": "11%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2022",
   "actual": "17%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2023",
   "actual": "16%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "90.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "88.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2024-09-30.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2021",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2022",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2023",
   "actual": "91.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2024",
   "actual": "92.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2025",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2021",
   "actual": "88.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2022",
   "actual": "90.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2023",
   "actual": "90.80%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2024",
   "actual": "90.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2025",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2021",
   "actual": "95.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2024",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2025",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2022",
   "actual": "77%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2023",
   "actual": "73%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2025",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2021",
   "actual": "32%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2022",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2023",
   "actual": "54%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2024",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2025",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2021",
   "actual": "38%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2023",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2024",
   "actual": "28%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2025",
   "actual": "11%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2023",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2024",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2025",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2021",
   "actual": "$21,377,000.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2022",
   "actual": "$18,417,416.00",
   "target": "$10,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2023",
   "actual": "$16,833,330.00",
   "target": "$10,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2024",
   "actual": "$34,204,378.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2025",
   "actual": "$46,036,900.00",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2021",
   "actual": "93",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2022",
   "actual": "143",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2023",
   "actual": "131",
   "target": "175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2024",
   "actual": "267",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2025",
   "actual": "234",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2021",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2022",
   "actual": "97.78%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2023",
   "actual": "98.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2025",
   "actual": "99.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2021",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2022",
   "actual": "8",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2023",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2024",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2025",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2021",
   "actual": "6%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2023",
   "actual": "4%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2024",
   "actual": "6%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2025",
   "actual": "58%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2021",
   "actual": "42%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "actual": "29%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2024",
   "actual": "25%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2025",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2021",
   "actual": "11%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2022",
   "actual": "17%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2023",
   "actual": "16%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2024",
   "actual": "22%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2025",
   "actual": "17%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2024",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2024",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2024",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "90.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "88.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Department of Agriculture",
   "agency_doc": "appr-oda-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODA_2025.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2016",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2017",
   "actual": "92.15%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2019",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2016",
   "actual": "86.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2017",
   "actual": "88.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2018",
   "actual": "86.70%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2019",
   "actual": "88.66%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2016",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2017",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2018",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2019",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2020",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2016",
   "actual": "35%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2017",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2018",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2019",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2020",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2016",
   "actual": "11.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2017",
   "actual": "24%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2018",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2019",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2020",
   "actual": "33%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2017",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2016",
   "actual": "$25,350,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2017",
   "actual": "$23,550,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2018",
   "actual": "$22,270,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2019",
   "actual": "$20,120,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2020",
   "actual": "No Data",
   "target": "$35,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2016",
   "actual": "99",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2017",
   "actual": "94",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2018",
   "actual": "77",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2019",
   "actual": "65",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2020",
   "actual": "No Data",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2016",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2018",
   "actual": "98.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2019",
   "actual": "97.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2016",
   "actual": "11",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2017",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2018",
   "actual": "0",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2019",
   "actual": "2",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "7",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2016",
   "actual": "24%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2017",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2018",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2019",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2016",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2017",
   "actual": "57%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2018",
   "actual": "32%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2019",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2020",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2016",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2017",
   "actual": "5%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2018",
   "actual": "6%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2019",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2020",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2016",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2016",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2016",
   "actual": "82.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2016",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "86.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "appr-odag-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20ODAg%202020.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2020",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2023",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2020",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2021",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2022",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2023",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "actual": "137",
   "target": "141",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2020",
   "actual": "124",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2021",
   "actual": "128",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2022",
   "actual": "131",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2023",
   "actual": "134",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "49%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "44%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "50%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "48%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "42%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "50%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2020",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2022",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2023-09-29.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2023",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2024",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2025",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state owned airports visual approach surface standards percent of state owned airport approaches meeting or in the process of meeting visual approach surface standards excluding those with permanent t",
   "submeasure": "or mountains).",
   "year": "2025",
   "actual": "96%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2021",
   "actual": "128",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2022",
   "actual": "131",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2023",
   "actual": "134",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2024",
   "actual": "135",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2025",
   "actual": "141",
   "target": "141",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "49%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "44%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "50%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "48%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "42%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "67%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "50%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "69%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2025",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2022",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2024",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "appr-odav-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2025",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAV_2025-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2020",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2021",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2018",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2020",
   "actual": "62%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2021",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2022",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2018",
   "actual": "137",
   "target": "139",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "actual": "137",
   "target": "141",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2020",
   "actual": "124",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2021",
   "actual": "128",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2022",
   "actual": "131",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "72%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2018",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2020",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "appr-odaviation-2022-10-07",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2022",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODAviation_2022-10-07.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2015",
   "actual": "1,092",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2016",
   "actual": "1,342",
   "target": "656",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2017",
   "actual": "1,489",
   "target": "750",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2015",
   "actual": "6%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2016",
   "actual": "33%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2017",
   "actual": "45%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2017",
   "actual": "49%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2017",
   "actual": "46.20%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2017",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2017",
   "actual": "61.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2017",
   "actual": "77.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2017",
   "actual": "86%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2015",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "48.50%",
   "target": "39%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2017",
   "actual": "46.10%",
   "target": "42%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2015",
   "actual": "28%",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "29.10%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2017",
   "actual": "26.40%",
   "target": "23%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2015",
   "actual": "23%",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "25.50%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2017",
   "actual": "23.30%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2015",
   "actual": "80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2017",
   "actual": "83.40%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2015",
   "actual": "72.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "77.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2017",
   "actual": "76.80%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2015",
   "actual": "64.60%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "68.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2017",
   "actual": "69.50%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2017",
   "actual": "74.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "68.30%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2017",
   "actual": "55.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2013",
   "actual": "62.90%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2014",
   "actual": "63.80%",
   "target": "59%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2015",
   "actual": "64.70%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2016",
   "actual": "62.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2017",
   "actual": "58.60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2017",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2016",
   "actual": "91.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "76%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "78%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "61%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "77%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2017-10-20.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2019",
   "actual": "40%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2015",
   "actual": "6%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2016",
   "actual": "33%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2017",
   "actual": "45%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2018",
   "actual": "50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2019",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2017",
   "actual": "49%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2018",
   "actual": "47.30%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2019",
   "actual": "46.40%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2017",
   "actual": "46.20%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2018",
   "actual": "43.50%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2019",
   "actual": "42.30%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2017",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2018",
   "actual": "53.40%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2019",
   "actual": "50.40%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2017",
   "actual": "61.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2018",
   "actual": "84.80%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2019",
   "actual": "83.30%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2017",
   "actual": "77.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2018",
   "actual": "77.80%",
   "target": "85%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2019",
   "actual": "76.10%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2017",
   "actual": "86%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2018",
   "actual": "86.50%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2019",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2015",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2016",
   "actual": "48.50%",
   "target": "39%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2017",
   "actual": "46.10%",
   "target": "42%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "47.70%",
   "target": "51%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "47.20%",
   "target": "53%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2015",
   "actual": "28%",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2016",
   "actual": "29.10%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2017",
   "actual": "26.40%",
   "target": "23%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "28.50%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "28.50%",
   "target": "32%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2015",
   "actual": "23%",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2016",
   "actual": "25.50%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2017",
   "actual": "23.30%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "24.10%",
   "target": "29%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "24.70%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2015",
   "actual": "80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2016",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2017",
   "actual": "83.40%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "85.30%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2015",
   "actual": "72.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2016",
   "actual": "77.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2017",
   "actual": "76.80%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "78.80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "79.90%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2015",
   "actual": "64.60%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2016",
   "actual": "68.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2017",
   "actual": "69.50%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "71.40%",
   "target": "73%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "71.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2017",
   "actual": "74.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2018",
   "actual": "76.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "actual": "78.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "68.30%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "71.10%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "73.40%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2017",
   "actual": "55.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2018",
   "actual": "58.80%",
   "target": "61%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "actual": "60.60%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2015",
   "actual": "64.70%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2016",
   "actual": "62.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2017",
   "actual": "64%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2018",
   "actual": "64.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "actual": "64.10%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2019",
   "actual": "20.40%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "24.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2019",
   "actual": "27.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "78%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "77%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2019-10-17",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2019-10-17.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2019",
   "actual": "40%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the percentage of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": null,
   "year": "2020",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2016",
   "actual": "33%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2017",
   "actual": "45%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2018",
   "actual": "50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2019",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2020",
   "actual": "47%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2017",
   "actual": "49%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2018",
   "actual": "47.30%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2019",
   "actual": "46.40%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2020",
   "actual": "46.40%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2017",
   "actual": "46.20%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2018",
   "actual": "43.50%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2019",
   "actual": "42.30%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2020",
   "actual": "41.70%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2017",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2018",
   "actual": "53.40%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2019",
   "actual": "50.40%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2020",
   "actual": "50.90%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2017",
   "actual": "61.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2018",
   "actual": "84.80%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2019",
   "actual": "83.30%",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2020",
   "actual": "83.60%",
   "target": "85%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2017",
   "actual": "77.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2018",
   "actual": "77.80%",
   "target": "85%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2019",
   "actual": "76.10%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2020",
   "actual": "76.60%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2017",
   "actual": "86%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2018",
   "actual": "86.50%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2019",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2020",
   "actual": "85.60%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2016",
   "actual": "48.50%",
   "target": "39%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2017",
   "actual": "46.10%",
   "target": "42%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "47.70%",
   "target": "51%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "47.20%",
   "target": "53%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2020",
   "actual": "No Data",
   "target": "66%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2016",
   "actual": "29.10%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2017",
   "actual": "26.40%",
   "target": "23%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "28.50%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "28.50%",
   "target": "32%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2020",
   "actual": "No Data",
   "target": "56%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2016",
   "actual": "25.50%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2017",
   "actual": "23.30%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "24.10%",
   "target": "29%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "24.70%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2020",
   "actual": "No Data",
   "target": "48%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2016",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2017",
   "actual": "83.40%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "85.30%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2020",
   "actual": "85.60%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2016",
   "actual": "77.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2017",
   "actual": "76.80%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "78.80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "79.90%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2020",
   "actual": "80.60%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2016",
   "actual": "68.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2017",
   "actual": "69.50%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "71.40%",
   "target": "73%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "71.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2020",
   "actual": "75.50%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2017",
   "actual": "74.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2018",
   "actual": "76.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "actual": "78.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "68.30%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "71.10%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "73.40%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2020",
   "actual": "75.20%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2017",
   "actual": "55.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2018",
   "actual": "58.80%",
   "target": "61%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "actual": "60.60%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2020",
   "actual": "63.40%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2016",
   "actual": "62.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2017",
   "actual": "64%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2018",
   "actual": "64.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "actual": "64.10%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2019",
   "actual": "20.40%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2020",
   "actual": "No Data",
   "target": "16%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "24.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2020",
   "actual": "No Data",
   "target": "19%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2019",
   "actual": "27.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2020",
   "actual": "No Data",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "78%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "77%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2020-09-25",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2020-09-25.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2017",
   "actual": "46.10%",
   "target": "42%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "47.70%",
   "target": "51%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "47.20%",
   "target": "53%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2017",
   "actual": "26.40%",
   "target": "23%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "28.50%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "28.50%",
   "target": "32%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2017",
   "actual": "23.30%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "24.10%",
   "target": "29%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "24.70%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2017",
   "actual": "83.40%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "85.30%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2020",
   "actual": "85.60%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2021",
   "actual": "73.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2017",
   "actual": "76.80%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "78.80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "79.90%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2020",
   "actual": "80.60%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2021",
   "actual": "64.90%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2017",
   "actual": "69.50%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "71.40%",
   "target": "73%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "71.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2020",
   "actual": "75.50%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2021",
   "actual": "60.80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2017",
   "actual": "74.80%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2018",
   "actual": "76.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "actual": "78.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2021",
   "actual": "82.60%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "68.30%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "71.10%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "73.40%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2020",
   "actual": "75.20%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "78.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2017",
   "actual": "55.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2018",
   "actual": "58.80%",
   "target": "61%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "actual": "60.60%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2020",
   "actual": "63.40%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2021",
   "actual": "68%",
   "target": "69%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2017",
   "actual": "64%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2018",
   "actual": "64.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "actual": "64.10%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2019",
   "actual": "20.40%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2021",
   "actual": "28.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "24.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "37.70%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2019",
   "actual": "27.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2021",
   "actual": "37%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "78%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "77%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2021-09-29.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "protecting the health safety of children in child care percentage of citations for a serious valid finding that received a timely follow up visit to confirm compliance",
   "submeasure": "Protecting the Health & Safety of Children in Child Care",
   "year": "2022",
   "actual": "93.60%",
   "target": "86%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "47.70%",
   "target": "51%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "47.20%",
   "target": "53%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "28.50%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "28.50%",
   "target": "32%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "21.70%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "24.10%",
   "target": "29%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "24.70%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "16.30%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2018",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "85.30%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2020",
   "actual": "85.60%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2021",
   "actual": "73.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "82.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2018",
   "actual": "78.80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "79.90%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2020",
   "actual": "80.60%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2021",
   "actual": "64.90%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "76.80%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2018",
   "actual": "71.40%",
   "target": "73%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "71.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2020",
   "actual": "75.50%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2021",
   "actual": "60.80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "72.30%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2018",
   "actual": "76.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "actual": "78.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2021",
   "actual": "82.60%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2022",
   "actual": "80.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "71.10%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "73.40%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2020",
   "actual": "75.20%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "78.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "76.10%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2018",
   "actual": "58.80%",
   "target": "61%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "actual": "60.60%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2020",
   "actual": "63.40%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2021",
   "actual": "68%",
   "target": "69%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2022",
   "actual": "66.10%",
   "target": "78%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2018",
   "actual": "64.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "actual": "64.10%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2022",
   "actual": "56.40%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2019",
   "actual": "20.40%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2021",
   "actual": "28.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2022",
   "actual": "36.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "24.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "37.70%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "44.70%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2019",
   "actual": "27.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2021",
   "actual": "37%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2022",
   "actual": "43.70%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2022-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "47.20%",
   "target": "53%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "a. All Students",
   "year": "2023",
   "actual": "39.40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "28.50%",
   "target": "32%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "21.70%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "b. Students of Color",
   "year": "2023",
   "actual": "29.20%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "24.70%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "16.30%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "c. Special Ed Students",
   "year": "2023",
   "actual": "19.80%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2019",
   "actual": "85.30%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2020",
   "actual": "85.60%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2021",
   "actual": "73.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "82.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2023",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2019",
   "actual": "79.90%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2020",
   "actual": "80.60%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2021",
   "actual": "64.90%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "76.80%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2023",
   "actual": "77.20%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2019",
   "actual": "71.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2020",
   "actual": "75.50%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2021",
   "actual": "60.80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "72.30%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2023",
   "actual": "74.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "actual": "78.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2021",
   "actual": "82.60%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2022",
   "actual": "80.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2023",
   "actual": "81.30%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "73.40%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2020",
   "actual": "75.20%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "78.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "76.10%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2023",
   "actual": "77.70%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "actual": "60.60%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2020",
   "actual": "63.40%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2021",
   "actual": "68%",
   "target": "69%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2022",
   "actual": "66.10%",
   "target": "78%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2023",
   "actual": "67.50%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "actual": "64.10%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2020",
   "actual": "61.80%",
   "target": "68%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2022",
   "actual": "56.40%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2023",
   "actual": "55.60%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2019",
   "actual": "20.40%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2021",
   "actual": "28.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2022",
   "actual": "36.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2023",
   "actual": "38.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "24.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "37.70%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "44.70%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2023",
   "actual": "46.50%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2019",
   "actual": "27.50%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2021",
   "actual": "37%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2022",
   "actual": "43.70%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2023",
   "actual": "45.60%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2023-09-25.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "regular attendance percentage of students who are present for 90 or more of their enrolled days in the school year",
   "submeasure": "a. All students",
   "year": "2025",
   "actual": "66.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "regular attendance percentage of students who are present for 90 or more of their enrolled days in the school year",
   "submeasure": "b. Students of color",
   "year": "2025",
   "actual": "59%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "regular attendance percentage of students who are present for 90 or more of their enrolled days in the school year",
   "submeasure": "c. Students with disabilities",
   "year": "2025",
   "actual": "59.80%",
   "target": "79%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2023",
   "actual": "39.40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2024",
   "actual": "39%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2025",
   "actual": "40.30%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "21.70%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2023",
   "actual": "29.20%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2024",
   "actual": "22%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2025",
   "actual": "22.90%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "16.30%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2023",
   "actual": "19.80%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2024",
   "actual": "13%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2025",
   "actual": "20.90%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2021",
   "actual": "73.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "82.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2023",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2024",
   "actual": "84.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2025",
   "actual": "86.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2021",
   "actual": "64.90%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "76.80%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2023",
   "actual": "77.20%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2024",
   "actual": "78.60%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2025",
   "actual": "81.60%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2021",
   "actual": "60.80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "72.30%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2023",
   "actual": "74.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2024",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2025",
   "actual": "76.80%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2021",
   "actual": "82.60%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2022",
   "actual": "80.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2023",
   "actual": "81.30%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2024",
   "actual": "81.30%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2025",
   "actual": "81.80%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2021",
   "actual": "78.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "76.10%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2023",
   "actual": "77.70%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2024",
   "actual": "77.60%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2025",
   "actual": "78%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2021",
   "actual": "68%",
   "target": "69%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2022",
   "actual": "66.10%",
   "target": "78%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2023",
   "actual": "67.50%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2024",
   "actual": "68.60%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2025",
   "actual": "68.80%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2022",
   "actual": "56.40%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2023",
   "actual": "55.60%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2024",
   "actual": "53.30%",
   "target": "76%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2025",
   "actual": "54.50%",
   "target": "76%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "appr-ode-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE_2025-09-30.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2016",
   "actual": "1,342",
   "target": "656",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2017",
   "actual": "1,489",
   "target": "750",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2018",
   "actual": "1,437",
   "target": "1,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2019",
   "actual": "No Data",
   "target": "1,675",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2020",
   "actual": "No Data",
   "target": "1,675",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2016",
   "actual": "33%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2017",
   "actual": "45%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2018",
   "actual": "50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2019",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2020",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2017",
   "actual": "49%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2018",
   "actual": "47.30%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2019",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 18 uppercase English letters",
   "year": "2020",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2017",
   "actual": "46.20%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2018",
   "actual": "43.50%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2019",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify 15 lowercase English letters",
   "year": "2020",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2017",
   "actual": "57.50%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2018",
   "actual": "53.40%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2019",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "Percent of students entering kindergarten who can identify at least 3 letter sounds",
   "year": "2020",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2017",
   "actual": "61.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2018",
   "actual": "84.80%",
   "target": "60%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2019",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "percent of students entering kindergarten who can respond correctly to 8 math questions",
   "year": "2020",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2017",
   "actual": "77.60%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2018",
   "actual": "77.80%",
   "target": "85%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 5",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2017",
   "actual": "86%",
   "target": "TBD",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2018",
   "actual": "86.50%",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten children on the kindergarten assessment",
   "submeasure": "unlabelled run 6",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Aug 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "48.50%",
   "target": "39%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2017",
   "actual": "46.10%",
   "target": "42%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2018",
   "actual": "47.70%",
   "target": "51%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2019",
   "actual": "No Data",
   "target": "53%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2020",
   "actual": "No Data",
   "target": "66%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "29.10%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2017",
   "actual": "26.40%",
   "target": "23%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2018",
   "actual": "28.50%",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2019",
   "actual": "No Data",
   "target": "32%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2020",
   "actual": "No Data",
   "target": "56%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "25.50%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2017",
   "actual": "23.30%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2018",
   "actual": "24.10%",
   "target": "29%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2019",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2020",
   "actual": "No Data",
   "target": "48%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2017",
   "actual": "83.40%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2018",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2020",
   "actual": "No Data",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "77.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2017",
   "actual": "76.80%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2018",
   "actual": "78.80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2019",
   "actual": "No Data",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2020",
   "actual": "No Data",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "68.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2017",
   "actual": "69.50%",
   "target": "87.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2018",
   "actual": "71.40%",
   "target": "73%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2020",
   "actual": "No Data",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2017",
   "actual": "74.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2018",
   "actual": "76.70%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2019",
   "actual": "No Data",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "All students",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2017",
   "actual": "68.30%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2018",
   "actual": "71.10%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2019",
   "actual": "No Data",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Students of color",
   "year": "2020",
   "actual": "No Data",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2017",
   "actual": "55.50%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2018",
   "actual": "58.80%",
   "target": "61%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2019",
   "actual": "No Data",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within four years",
   "submeasure": "Special Education students",
   "year": "2020",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2016",
   "actual": "62.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2017",
   "actual": "58.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2018",
   "actual": "57.80%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2020",
   "actual": "No Data",
   "target": "68%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2017",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2018",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2019",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2020",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2016",
   "actual": "91.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2018",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "78%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "77%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "appr-ode",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODE.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2023-10-04",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "93%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2023-10-04.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2023-10-04",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "2. Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2023-10-04.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2023-10-04",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "3. Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2023-10-04.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2023-10-04",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "4. Accuracy",
   "year": "2023",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2023-10-04.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2023-10-04",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "5. Availability of Information",
   "year": "2023",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2023-10-04.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2023-10-04",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "91%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2023-10-04.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "emergency information equity and accessibility percentage of press releases are made available in the top 3 languages spoken in oregon within 24 hours web content accessibility guidelines wcag complia",
   "submeasure": "Emergency Information Equity and Accessibility",
   "year": "2025",
   "actual": "82.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "statewide exercise participation percentage of whole community partners with a role in the comprehensive emergency management plan cemp in oregon public and private that participate in an annual multi",
   "submeasure": "Statewide Exercise Participation",
   "year": "2025",
   "actual": "39%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "a. State ESF Leads at Level 2 on the EM Maturity Model",
   "year": "2024",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "b. State ESF Leads at Level 3 on the EM Maturity Model",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "b. State ESF Leads at Level 3 on the EM Maturity Model",
   "year": "2025",
   "actual": "29%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "c. State SRF Leads at Level 2 on the EM Maturity Model",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "c. State SRF Leads at Level 2 on the EM Maturity Model",
   "year": "2025",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "statewide 9 1 1 reliability and redundancy percent of 9 1 1 jurisdictions that have compliant jurisdiction plans as described in ors 403 130 reviewed and approved by odem",
   "submeasure": "Statewide 9-1-1 Reliability and Redundancy",
   "year": "2024",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "statewide 9 1 1 reliability and redundancy percent of 9 1 1 jurisdictions that have compliant jurisdiction plans as described in ors 403 130 reviewed and approved by odem",
   "submeasure": "Statewide 9-1-1 Reliability and Redundancy",
   "year": "2025",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "93%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "1. Expertise",
   "year": "2025",
   "actual": "99.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "2. Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "2. Helpfulness",
   "year": "2025",
   "actual": "98.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "3. Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "3. Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "3. Timeliness",
   "year": "2025",
   "actual": "97.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "4. Accuracy",
   "year": "2023",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "4. Accuracy",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "4. Accuracy",
   "year": "2025",
   "actual": "96.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "5. Availability of Information",
   "year": "2023",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "5. Availability of Information",
   "year": "2024",
   "actual": "93%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "5. Availability of Information",
   "year": "2025",
   "actual": "95.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "91%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "96.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "employee engagement percentage of engaged or highly engaged employees per gallup q12",
   "submeasure": "Employee Engagement",
   "year": "2025",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "appr-odem-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "audit accountability percentage of corrective actions completed within management s target date",
   "submeasure": "Audit Accountability",
   "year": "2025",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODEM_2025-10-01.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "82%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2012",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2013",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2015",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2012",
   "actual": "35%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2013",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2014",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2015",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2016",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2012",
   "actual": "-10.80%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2013",
   "actual": "1.50%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2014",
   "actual": "8.30%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2015",
   "actual": "5.50%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2016",
   "actual": "14.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2012",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2013",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2012",
   "actual": "3,891,863",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2013",
   "actual": "3,737,007",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2014",
   "actual": "3,966,686",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2015",
   "actual": "3,672,736",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2016",
   "actual": "5,684,581",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2012",
   "actual": "842,817",
   "target": "868,102",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2013",
   "actual": "519,297",
   "target": "894,145",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2014",
   "actual": "509,341",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2015",
   "actual": "426,246",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "439,742",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2012",
   "actual": "2%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2013",
   "actual": "4%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2014",
   "actual": "9%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2015",
   "actual": "15%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2016",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2012",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2013",
   "actual": "16%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2014",
   "actual": "15%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2016",
   "actual": "5%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2012",
   "actual": "60%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2013",
   "actual": "64%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2014",
   "actual": "65%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2015",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2016",
   "actual": "77%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2012",
   "actual": "$94.35",
   "target": "$100.00",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2013",
   "actual": "$97.49",
   "target": "$102.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2014",
   "actual": "$98.76",
   "target": "$105.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2015",
   "actual": "$100.03",
   "target": "$100.00",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2016",
   "actual": "$101.70",
   "target": "$101.00",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2012",
   "actual": "13%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2013",
   "actual": "16.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2014",
   "actual": "17.05%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2015",
   "actual": "17.25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2016",
   "actual": "17.01%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2012",
   "actual": "94.84%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2013",
   "actual": "94.92%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2014",
   "actual": "93.93%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2015",
   "actual": "93.04%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2016",
   "actual": "94.90%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2012",
   "actual": "13.95",
   "target": "27.20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2013",
   "actual": "15.04",
   "target": "27.20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2014",
   "actual": "17.15",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2015",
   "actual": "17.84",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2016",
   "actual": "20.11",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2012",
   "actual": "96.10%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2013",
   "actual": "97.80%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2014",
   "actual": "98.07%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2015",
   "actual": "97.93%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2016-08-18-kpms",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2016",
   "actual": "98.01%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2016-08-18_KPMs.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "82%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2013",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2015",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2013",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2014",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2015",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2016",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2017",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2013",
   "actual": "1.50%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2014",
   "actual": "8.30%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2015",
   "actual": "5.50%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2016",
   "actual": "14.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2017",
   "actual": "11.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2013",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2013",
   "actual": "3,737,007",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2014",
   "actual": "3,966,686",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2015",
   "actual": "3,672,736",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2016",
   "actual": "5,684,581",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2017",
   "actual": "5,602,908",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2013",
   "actual": "519,297",
   "target": "894,145",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2014",
   "actual": "509,341",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2015",
   "actual": "426,246",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "439,742",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2017",
   "actual": "470,151",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2013",
   "actual": "4%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2014",
   "actual": "9%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2015",
   "actual": "15%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2016",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2017",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2013",
   "actual": "16%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2014",
   "actual": "15%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2016",
   "actual": "5%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2017",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2013",
   "actual": "64%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2014",
   "actual": "65%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2015",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2016",
   "actual": "77%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2017",
   "actual": "79%",
   "target": "67%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2013",
   "actual": "$97.49",
   "target": "$102.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2014",
   "actual": "$98.76",
   "target": "$105.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2015",
   "actual": "$100.03",
   "target": "$100.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2016",
   "actual": "$101.70",
   "target": "$101.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2017",
   "actual": "$103.00",
   "target": "$102.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2013",
   "actual": "16.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2014",
   "actual": "17.05%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2015",
   "actual": "17.25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2016",
   "actual": "17.01%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2017",
   "actual": "16.21%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2013",
   "actual": "94.92%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2014",
   "actual": "93.93%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2015",
   "actual": "93.04%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2016",
   "actual": "94.90%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2017",
   "actual": "96.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2013",
   "actual": "15.04",
   "target": "27.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2014",
   "actual": "17.15",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2015",
   "actual": "17.84",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2016",
   "actual": "20.11",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2017",
   "actual": "18.50",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2013",
   "actual": "97.80%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2014",
   "actual": "98.07%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2015",
   "actual": "97.93%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2016",
   "actual": "98.01%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2017-08-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2017",
   "actual": "97.24%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2017-08-10.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2015",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2014",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2015",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2016",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2017",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2018",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2014",
   "actual": "8.30%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2015",
   "actual": "5.50%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2016",
   "actual": "14.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2017",
   "actual": "11.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2018",
   "actual": "-4%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2014",
   "actual": "3,966,686",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2015",
   "actual": "3,672,736",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2016",
   "actual": "5,684,581",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2017",
   "actual": "5,602,908",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "agreement, or plan",
   "year": "2018",
   "actual": "4,747,442",
   "target": "6,000,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2014",
   "actual": "509,341",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2015",
   "actual": "426,246",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "439,742",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2017",
   "actual": "470,151",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "private forestland managed at or above forest practices act standards acres of industrial private forestlands managed under an approved certification system stewardship agreement or other approved man",
   "submeasure": "Acres of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "430,394",
   "target": "900,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2014",
   "actual": "9%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2015",
   "actual": "15%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2016",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2017",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2018",
   "actual": "49%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2014",
   "actual": "15%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2016",
   "actual": "5%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2017",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2014",
   "actual": "65%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2015",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2016",
   "actual": "77%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2017",
   "actual": "79%",
   "target": "67%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2014",
   "actual": "$98.76",
   "target": "$105.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2015",
   "actual": "$100.03",
   "target": "$100.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2016",
   "actual": "$101.70",
   "target": "$101.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2017",
   "actual": "$103.00",
   "target": "$102.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2018",
   "actual": "$105.01",
   "target": "$103.03",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2014",
   "actual": "17.05%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2015",
   "actual": "17.25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2016",
   "actual": "17.01%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2017",
   "actual": "16.21%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2018",
   "actual": "10.30%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2014",
   "actual": "93.93%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2015",
   "actual": "93.04%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2016",
   "actual": "94.90%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2017",
   "actual": "96.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2018",
   "actual": "94.73%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2014",
   "actual": "17.15",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2015",
   "actual": "17.84",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2016",
   "actual": "20.11",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2017",
   "actual": "18.50",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of human caused wildland forest fires per 100 000 oregon residents lower is better",
   "submeasure": "Number of Human-caused wildland forest fires per 100,000 Oregon residents",
   "year": "2018",
   "actual": "19.25",
   "target": "14",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2014",
   "actual": "98.07%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2015",
   "actual": "97.93%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2016",
   "actual": "98.01%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2017",
   "actual": "97.24%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2018-07-19",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2018",
   "actual": "98.34%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2018-07-19.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2019",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2015",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2015",
   "actual": "37%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2016",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2017",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2018",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2019",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2015",
   "actual": "5.50%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2016",
   "actual": "14.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2017",
   "actual": "11.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2018",
   "actual": "-4%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2019",
   "actual": "33.70%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2015",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2016",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2017",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2018",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2019",
   "actual": "0.005",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2015",
   "actual": "15%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2016",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2017",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2018",
   "actual": "49%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2019",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2015",
   "actual": "2%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2016",
   "actual": "5%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2017",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2015",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2016",
   "actual": "77%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2017",
   "actual": "79%",
   "target": "67%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2015",
   "actual": "$100.03",
   "target": "$100.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2016",
   "actual": "$101.70",
   "target": "$101.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2017",
   "actual": "$103.00",
   "target": "$102.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2018",
   "actual": "$105.01",
   "target": "$103.03",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2019",
   "actual": "$106.08",
   "target": "$104.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2015",
   "actual": "17.25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2016",
   "actual": "17.01%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2017",
   "actual": "16.21%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2018",
   "actual": "10.30%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2019",
   "actual": "10.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2015",
   "actual": "93.04%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2016",
   "actual": "94.90%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2017",
   "actual": "96.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2018",
   "actual": "94.73%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2019",
   "actual": "93.10%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2015",
   "actual": "97.93%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2016",
   "actual": "98.01%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2017",
   "actual": "97.24%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2018",
   "actual": "98.34%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2019-08-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2019",
   "actual": "97.58%",
   "target": "98%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2019-08-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2019",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2020",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2020",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2016",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2017",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2018",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2019",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2020",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2016",
   "actual": "14.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2017",
   "actual": "11.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2018",
   "actual": "-4%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2019",
   "actual": "33.70%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2020",
   "actual": "9.70%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2016",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2017",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2018",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2019",
   "actual": "0.005",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2020",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2020",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2020",
   "actual": "11%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2016",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2017",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2018",
   "actual": "49%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2019",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2020",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2016",
   "actual": "5%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2017",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2016",
   "actual": "77%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2017",
   "actual": "79%",
   "target": "67%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2016",
   "actual": "$101.70",
   "target": "$101.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2017",
   "actual": "$103.00",
   "target": "$102.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2018",
   "actual": "$105.01",
   "target": "$103.03",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2019",
   "actual": "$106.08",
   "target": "$104.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2020",
   "actual": "$107.92",
   "target": "$109.25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2016",
   "actual": "17.01%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2017",
   "actual": "16.21%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2018",
   "actual": "10.30%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2019",
   "actual": "10.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2020",
   "actual": "10.39%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2016",
   "actual": "94.90%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2017",
   "actual": "96.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2018",
   "actual": "94.73%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2019",
   "actual": "93.10%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2020",
   "actual": "96.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2020",
   "actual": "5.800",
   "target": "5.200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2016",
   "actual": "98.01%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2017",
   "actual": "97.24%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2018",
   "actual": "98.34%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2019",
   "actual": "97.58%",
   "target": "98%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2020-09-28",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2020",
   "actual": "97.36%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2020-09-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2019",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2020",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2017",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2018",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2019",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2020",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2021",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2017",
   "actual": "11.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2018",
   "actual": "-4%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2019",
   "actual": "33.70%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2020",
   "actual": "9.70%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2021",
   "actual": "-24%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2017",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2018",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2019",
   "actual": "0.005",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2020",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2018",
   "actual": "11%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2019",
   "actual": "11%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2017",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2018",
   "actual": "49%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2019",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2020",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2021",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2017",
   "actual": "0%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2021",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2017",
   "actual": "79%",
   "target": "67%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2017",
   "actual": "$103.00",
   "target": "$102.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2018",
   "actual": "$105.01",
   "target": "$103.03",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2019",
   "actual": "$106.08",
   "target": "$104.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2020",
   "actual": "$107.92",
   "target": "$109.25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2021",
   "actual": "$108.93",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2017",
   "actual": "16.21%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2018",
   "actual": "10.30%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2019",
   "actual": "10.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2020",
   "actual": "10.39%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2021",
   "actual": "11.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2017",
   "actual": "96.30%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2018",
   "actual": "94.73%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2019",
   "actual": "93.10%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2020",
   "actual": "96.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2021",
   "actual": "93.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2020",
   "actual": "5.800",
   "target": "5.200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2021",
   "actual": "5.300",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2017",
   "actual": "97.24%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2018",
   "actual": "98.34%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2019",
   "actual": "97.58%",
   "target": "98%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2021-07-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2020",
   "actual": "97.36%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2021-07-14.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2019",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2020",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2018",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2019",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2020",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2021",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2022",
   "actual": "33.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2018",
   "actual": "-4%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2019",
   "actual": "33.70%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2020",
   "actual": "9.70%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2021",
   "actual": "-24%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2022",
   "actual": "12.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2018",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2019",
   "actual": "0.005",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2020",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2022",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2018",
   "actual": "49%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2019",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2020",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2021",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2022",
   "actual": "9%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2021",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2022",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2022",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2018",
   "actual": "$105.01",
   "target": "$103.03",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2019",
   "actual": "$106.08",
   "target": "$104.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2020",
   "actual": "$107.92",
   "target": "$109.25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2021",
   "actual": "$108.93",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2022",
   "actual": "$110.72",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2018",
   "actual": "10.30%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2019",
   "actual": "10.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2020",
   "actual": "10.39%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2021",
   "actual": "11.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2022",
   "actual": "11.23%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2018",
   "actual": "94.73%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2019",
   "actual": "93.10%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2020",
   "actual": "96.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2021",
   "actual": "93.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2022",
   "actual": "93.93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2020",
   "actual": "5.800",
   "target": "5.200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2021",
   "actual": "5.300",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2022",
   "actual": "4.600",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2018",
   "actual": "98.34%",
   "target": "96%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2019",
   "actual": "97.58%",
   "target": "98%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2020",
   "actual": "97.36%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Forestry, Department of",
   "agency_doc": "appr-odf-2022-07-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2022",
   "actual": "97.67%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2022-07-28.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2019",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2020",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2023",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2019",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2020",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2021",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2022",
   "actual": "33.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2019",
   "actual": "33.70%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2020",
   "actual": "9.70%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2021",
   "actual": "-24%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2022",
   "actual": "12.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2023",
   "actual": "-19.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2019",
   "actual": "0.005",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2020",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2022",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2023",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2019",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2020",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2021",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2022",
   "actual": "9%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2023",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2019",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2021",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2022",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2023",
   "actual": "4%",
   "target": "3%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2022",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2023",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2019",
   "actual": "$106.08",
   "target": "$104.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2020",
   "actual": "$107.92",
   "target": "$109.25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2021",
   "actual": "$108.93",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2022",
   "actual": "$110.72",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2023",
   "actual": "$111.69",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2019",
   "actual": "10.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2020",
   "actual": "10.39%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2021",
   "actual": "11.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2022",
   "actual": "11.23%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2023",
   "actual": "11.44%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2019",
   "actual": "93.10%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2020",
   "actual": "96.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2021",
   "actual": "93.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2022",
   "actual": "93.93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2023",
   "actual": "95.83%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2020",
   "actual": "5.800",
   "target": "5.200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2021",
   "actual": "5.300",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2022",
   "actual": "4.600",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2023",
   "actual": "6.380",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2019",
   "actual": "97.58%",
   "target": "98%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2020",
   "actual": "97.36%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2022",
   "actual": "97.67%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2023-08-15",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2023",
   "actual": "91.80%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2023-08-15.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2020",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2023",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2024",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2020",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2021",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2022",
   "actual": "33.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2024",
   "actual": "30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2020",
   "actual": "9.70%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2021",
   "actual": "-24%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2022",
   "actual": "12.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2023",
   "actual": "-19.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2024",
   "actual": "-2.60%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2020",
   "actual": "0.002",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2022",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2023",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2024",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2020",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2021",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2023",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2024",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2020",
   "actual": "11%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2021",
   "actual": "11%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2022",
   "actual": "10%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2023",
   "actual": "10%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2024",
   "actual": "9%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2020",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2021",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2022",
   "actual": "9%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2023",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2024",
   "actual": "5%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2021",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2022",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2023",
   "actual": "4%",
   "target": "3%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2024",
   "actual": "14%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2022",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2023",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2024",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2020",
   "actual": "$107.92",
   "target": "$109.25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2021",
   "actual": "$108.93",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2022",
   "actual": "$110.72",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2023",
   "actual": "$111.69",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2024",
   "actual": "$112.25",
   "target": "$112.72",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2020",
   "actual": "10.39%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2021",
   "actual": "11.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2022",
   "actual": "11.23%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2023",
   "actual": "11.44%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2024",
   "actual": "11.38%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2020",
   "actual": "96.40%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2021",
   "actual": "93.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2022",
   "actual": "93.93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2023",
   "actual": "95.83%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2024",
   "actual": "94.07%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2020",
   "actual": "5.800",
   "target": "5.200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2021",
   "actual": "5.300",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2022",
   "actual": "4.600",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2023",
   "actual": "6.380",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2024",
   "actual": "5.210",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2020",
   "actual": "97.36%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2021",
   "actual": "97.67%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2023",
   "actual": "91.80%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2024-08-02",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2024",
   "actual": "93.54%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2024-08-02.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service to county governments and forest landowners percent of oregon s forested counties and forest protective associations rating that odf programs collectively provide good or excellent cu",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2023",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2024",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "board of forestry performance percent of total best practices met by the board of forestry",
   "submeasure": "Oregon Board of Forestry Governance",
   "year": "2025",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "forest practices act compliance percent of forest operations that are in compliance with the forest practices act",
   "submeasure": "Percent of Operations in Compliance with Oregon\u2019s Forest Practices Act",
   "year": "2025",
   "actual": "89.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2021",
   "actual": "38%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2022",
   "actual": "33.60%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2024",
   "actual": "30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "urban and community forest management percent of oregon cities actively managing their urban and community forest resources",
   "submeasure": "Percent of Oregon cities actively managing their urban and community forest resources",
   "year": "2025",
   "actual": "30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2021",
   "actual": "-24%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2022",
   "actual": "12.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2023",
   "actual": "-19.20%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2024",
   "actual": "-2.60%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "state forests total revenue percent increase in total revenue produced by state forests",
   "submeasure": "Percent increase in revenue produced by State Forests compared to the previous year",
   "year": "2025",
   "actual": "7.90%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2022",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2023",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2024",
   "actual": "0.001",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "air quality protection total number of smoke intrusions into designated areas per total number of units burned",
   "submeasure": "Total number of smoke intrusions into designated areas per total number of units burned",
   "year": "2025",
   "actual": "0.003",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2021",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2023",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2024",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "a. Percentage of total industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2025",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2021",
   "actual": "11%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2022",
   "actual": "10%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2023",
   "actual": "10%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2024",
   "actual": "9%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "percentage of private forestland managed at or above forest practices act standards percentage of industrial private forestlands managed under an approved certification system stewardship agreement or",
   "submeasure": "b. Percentage of non-industrial private forestlands managed under an approved system, agreement, or plan",
   "year": "2025",
   "actual": "9%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2021",
   "actual": "25%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2022",
   "actual": "9%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2023",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2024",
   "actual": "5%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored forested stream sites with significantly increasing trends in water quality",
   "year": "2025",
   "actual": "4%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2021",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2022",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2023",
   "actual": "4%",
   "target": "3%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2024",
   "actual": "14%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored forested stream sites with significantly decreasing trends in water quality",
   "year": "2025",
   "actual": "21%",
   "target": "5%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2022",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2023",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2024",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest stream water quality percent of monitored stream sites associated predominately with forestland with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored forested stream sites with water quality in good to excellent condition",
   "year": "2025",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2021",
   "actual": "$108.93",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2022",
   "actual": "$110.72",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2023",
   "actual": "$111.69",
   "target": "$112.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2024",
   "actual": "$112.25",
   "target": "$112.72",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "voluntary public and private investments made to create healthy forests cumulative public and private forest landowner investments made in voluntary projects for the oregon plan for salmon and watersh",
   "submeasure": "Private forestland owner investment in Oregon Plan habitat restoration projects - $ in millions",
   "year": "2025",
   "actual": "$112.78",
   "target": "$115.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2021",
   "actual": "11.17%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2022",
   "actual": "11.23%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2023",
   "actual": "11.44%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2024",
   "actual": "11.38%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "state forests north coast habitat complex forest structure as a percent of the state forests landscape",
   "submeasure": "Complex structure as a percent of the State Forests landscape",
   "year": "2025",
   "actual": "11.75%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2021",
   "actual": "93.47%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2022",
   "actual": "93.93%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2023",
   "actual": "95.83%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2024",
   "actual": "94.07%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "fire suppression effectiveness percent of wildland forest fires under odf jurisdiction controlled at 10 acres or less",
   "submeasure": "Percent of wildland forest fires controlled at 10 acres or less",
   "year": "2025",
   "actual": "93.65%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2021",
   "actual": "5.300",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2022",
   "actual": "4.600",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2023",
   "actual": "6.380",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2024",
   "actual": "5.210",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "prevention of human caused wildland forest fires number of oregon residents per human caused wildland forest fires population expressed in thousands of residents this metric measures the ability to ma",
   "submeasure": "Number of Oregon residents per human-caused wildland fire",
   "year": "2025",
   "actual": "5.374",
   "target": "5.300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2022",
   "actual": "97.67%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2023",
   "actual": "91.80%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2024",
   "actual": "93.54%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Department of Forestry",
   "agency_doc": "appr-odf-2025-08-27",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "damage to oregon forests from insects diseases and other agents percent of forest lands without significant damage mortality as assessed by aerial surveys",
   "submeasure": "Percent of Oregon forestlands without significant damage from insects, diseases and other agents",
   "year": "2025",
   "actual": "99.70%",
   "target": "99%",
   "data_collection_period": "May 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODF_2025-08-27.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2013",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2014",
   "actual": "8.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2015",
   "actual": "8.30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2016",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2017",
   "actual": "10.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2013",
   "actual": "17.40%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2014",
   "actual": "17.60%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2015",
   "actual": "17.80%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2016",
   "actual": "17%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2017",
   "actual": "18.20%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2013",
   "actual": "3,415",
   "target": "4,150",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2014",
   "actual": "3,210",
   "target": "4,070",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2015",
   "actual": "3,742",
   "target": "3,990",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2016",
   "actual": "3,676",
   "target": "3,910",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2017",
   "actual": "3,645",
   "target": "3,830",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2013",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2014",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2015",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2017",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2013",
   "actual": "52%",
   "target": "48%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2014",
   "actual": "52%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2015",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2016",
   "actual": "54%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2017",
   "actual": "50%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2013",
   "actual": "1,774",
   "target": "1,856",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2014",
   "actual": "1,707",
   "target": "1,781",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2015",
   "actual": "1,657",
   "target": "1,706",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2016",
   "actual": "1,609",
   "target": "1,675",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2017",
   "actual": "1,570",
   "target": "1,644",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "92.60%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91.40%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89.90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90.50%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2013",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2014",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2015",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-10-04-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_10.04.17.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2012",
   "actual": "8.30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2013",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2014",
   "actual": "8.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2015",
   "actual": "8.30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2016",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2012",
   "actual": "17.40%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2013",
   "actual": "17.40%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2014",
   "actual": "17.60%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2015",
   "actual": "17.80%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2016",
   "actual": "17%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2012",
   "actual": "4,047",
   "target": "4,230",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2013",
   "actual": "3,415",
   "target": "4,150",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2014",
   "actual": "3,210",
   "target": "4,070",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2015",
   "actual": "3,742",
   "target": "3,990",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2016",
   "actual": "3,676",
   "target": "3,910",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2012",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2013",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2014",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2015",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2012",
   "actual": "52%",
   "target": "47%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2013",
   "actual": "52%",
   "target": "48%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2014",
   "actual": "52%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2015",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2016",
   "actual": "54%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2012",
   "actual": "1,879",
   "target": "1,931",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2013",
   "actual": "1,774",
   "target": "1,856",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2014",
   "actual": "1,707",
   "target": "1,781",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2015",
   "actual": "1,657",
   "target": "1,706",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2016",
   "actual": "1,609",
   "target": "1,675",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "84.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "92.60%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "90.80%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91.40%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "88.50%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89.90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "87.40%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "88.80%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "88.50%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90.50%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2012",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2013",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2014",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2015",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2016-10-06.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2014",
   "actual": "8.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2015",
   "actual": "8.30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2016",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2017",
   "actual": "10.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2018",
   "actual": "10.60%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2014",
   "actual": "17.60%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2015",
   "actual": "17.80%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2016",
   "actual": "17%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2017",
   "actual": "18.20%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2018",
   "actual": "20.20%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2014",
   "actual": "3,210",
   "target": "4,070",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2015",
   "actual": "3,742",
   "target": "3,990",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2016",
   "actual": "3,676",
   "target": "3,910",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2017",
   "actual": "3,645",
   "target": "3,830",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2018",
   "actual": "3,679",
   "target": "3,750",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2014",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2015",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2017",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2014",
   "actual": "52%",
   "target": "49%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2015",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2016",
   "actual": "54%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2017",
   "actual": "50%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2018",
   "actual": "50%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2014",
   "actual": "1,707",
   "target": "1,781",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2015",
   "actual": "1,657",
   "target": "1,706",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2016",
   "actual": "1,609",
   "target": "1,675",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2017",
   "actual": "1,570",
   "target": "1,644",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2018",
   "actual": "1,520",
   "target": "1,600",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "92.60%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91.40%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89.90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90.50%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2014",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2015",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2018-10-02.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2015",
   "actual": "8.30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2016",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2017",
   "actual": "11.03%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2018",
   "actual": "10.60%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2019",
   "actual": "10.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2015",
   "actual": "17.80%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2016",
   "actual": "17%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2017",
   "actual": "22.76%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2018",
   "actual": "20.20%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2019",
   "actual": "20.10%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2015",
   "actual": "3,742",
   "target": "3,990",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2016",
   "actual": "3,676",
   "target": "3,910",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2017",
   "actual": "3,645",
   "target": "3,830",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2018",
   "actual": "3,679",
   "target": "3,750",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2019",
   "actual": "3,534",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2015",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2017",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2015",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2016",
   "actual": "54%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2017",
   "actual": "50%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2018",
   "actual": "50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2019",
   "actual": "50%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2015",
   "actual": "1,657",
   "target": "1,706",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2016",
   "actual": "1,609",
   "target": "1,675",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2017",
   "actual": "1,570",
   "target": "1,644",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2018",
   "actual": "1,520",
   "target": "1,600",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2019",
   "actual": "1,499",
   "target": "1,550",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2016",
   "actual": "92.60%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2016",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "94.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2015",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2019-09-30.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2016",
   "actual": "8.20%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2017",
   "actual": "11.03%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2018",
   "actual": "10.60%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2019",
   "actual": "10.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2020",
   "actual": "10%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2016",
   "actual": "17%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2017",
   "actual": "22.76%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2018",
   "actual": "20.20%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2019",
   "actual": "20.10%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2020",
   "actual": "18.90%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2016",
   "actual": "3,676",
   "target": "3,910",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2017",
   "actual": "3,645",
   "target": "3,830",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2018",
   "actual": "3,679",
   "target": "3,750",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2019",
   "actual": "3,534",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2020",
   "actual": "3,632",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2016",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2017",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2020",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2016",
   "actual": "54%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2017",
   "actual": "50%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2018",
   "actual": "50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2019",
   "actual": "50%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2020",
   "actual": "50%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2016",
   "actual": "1,609",
   "target": "1,675",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2017",
   "actual": "1,570",
   "target": "1,644",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2018",
   "actual": "1,520",
   "target": "1,600",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2019",
   "actual": "1,499",
   "target": "1,550",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2020",
   "actual": "1,480",
   "target": "1,420",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2016",
   "actual": "92.60%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2016",
   "actual": "94.20%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2016",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "94.10%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2020-09-29.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2018",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2019",
   "actual": "9.90%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2020",
   "actual": "9.50%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2021",
   "actual": "9.70%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2022",
   "actual": "9.70%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2018",
   "actual": "16.70%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2019",
   "actual": "16.50%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2020",
   "actual": "15.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2021",
   "actual": "16.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2022",
   "actual": "15.90%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2018",
   "actual": "3,679",
   "target": "3,750",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2019",
   "actual": "3,534",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2020",
   "actual": "3,632",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2021",
   "actual": "3,349",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2022",
   "actual": "3,150",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2018",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2020",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2021",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2022",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2018",
   "actual": "50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2019",
   "actual": "50%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2020",
   "actual": "50%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2021",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2022",
   "actual": "61%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2018",
   "actual": "1,520",
   "target": "1,600",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2019",
   "actual": "1,499",
   "target": "1,550",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2020",
   "actual": "1,480",
   "target": "1,420",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2021",
   "actual": "1,464",
   "target": "1,320",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2022",
   "actual": "1,438",
   "target": "1,375",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Fish and Wildlife, Department of",
   "agency_doc": "appr-odfw-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2022-09-26.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2019",
   "actual": "9.90%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2020",
   "actual": "9.50%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2021",
   "actual": "9.70%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2022",
   "actual": "9.70%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2023",
   "actual": "9.30%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2019",
   "actual": "16.50%",
   "target": "21.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2020",
   "actual": "15.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2021",
   "actual": "16.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2022",
   "actual": "15.90%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2023",
   "actual": "14.40%",
   "target": "22%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2019",
   "actual": "3,534",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2020",
   "actual": "3,632",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2021",
   "actual": "3,349",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2022",
   "actual": "3,150",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2023",
   "actual": "4,332",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2020",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2021",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2022",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2019",
   "actual": "50%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2020",
   "actual": "50%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2021",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2022",
   "actual": "61%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2023",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2019",
   "actual": "1,499",
   "target": "1,550",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2020",
   "actual": "1,480",
   "target": "1,420",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2021",
   "actual": "1,464",
   "target": "1,320",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2022",
   "actual": "1,438",
   "target": "1,375",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2023",
   "actual": "1,416",
   "target": "1,290",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2019",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "92.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "93.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "92.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2023-10-02.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2020",
   "actual": "9.50%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2021",
   "actual": "9.70%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2022",
   "actual": "9.70%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2023",
   "actual": "9.30%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2024",
   "actual": "9.30%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2020",
   "actual": "15.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2021",
   "actual": "16.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2022",
   "actual": "15.90%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2023",
   "actual": "14.40%",
   "target": "22%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2024",
   "actual": "14.80%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2020",
   "actual": "3,632",
   "target": "3,670",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2021",
   "actual": "3,349",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2022",
   "actual": "3,150",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2023",
   "actual": "4,332",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2024",
   "actual": "3,775",
   "target": "3,300",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2020",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2021",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2022",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2024",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2020",
   "actual": "50%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2021",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2022",
   "actual": "61%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2023",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2024",
   "actual": "82%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2020",
   "actual": "1,480",
   "target": "1,420",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2021",
   "actual": "1,464",
   "target": "1,320",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2022",
   "actual": "1,438",
   "target": "1,375",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2023",
   "actual": "1,416",
   "target": "1,290",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2024",
   "actual": "1,385",
   "target": "1,350",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2020",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2024",
   "actual": "77.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "92.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "82.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2024",
   "actual": "80.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "93.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "81.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "77.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "92.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2024-09-30.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2021",
   "actual": "9.70%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2022",
   "actual": "9.70%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2023",
   "actual": "9.30%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2024",
   "actual": "9.30%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "hunting license purchases percent of the license buying population in oregon with hunting licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 12-69 With Hunting Licenses and/or Tags",
   "year": "2025",
   "actual": "9.60%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2021",
   "actual": "16.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2022",
   "actual": "15.90%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2023",
   "actual": "14.40%",
   "target": "22%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2024",
   "actual": "14.80%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "angling license purchases percent of the license buying population in oregon with angling licenses and or tags",
   "submeasure": "Percent of the License Buying Population Age 14-69 With Fishing Licenses And/Or Tags",
   "year": "2025",
   "actual": "15.40%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2021",
   "actual": "3,349",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2022",
   "actual": "3,150",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2023",
   "actual": "4,332",
   "target": "3,590",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2024",
   "actual": "3,775",
   "target": "3,300",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "wildlife damage number of wildlife damage complaints addressed annually",
   "submeasure": "Wildlife Damage Complaints Addressed Annually",
   "year": "2025",
   "actual": "4,111",
   "target": "3,300",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2021",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2022",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2023",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2024",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "oregon species of concern percent of fish species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Fish Species of Concern Being Monitored",
   "year": "2025",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2021",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2022",
   "actual": "61%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2023",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2024",
   "actual": "82%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "oregon species of concern percent of wildlife species of concern listed as threatened endangered or sensitive being monitored",
   "submeasure": "Percent of Wildlife Species of Concern Being Monitored",
   "year": "2025",
   "actual": "82%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2021",
   "actual": "1,464",
   "target": "1,320",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2022",
   "actual": "1,438",
   "target": "1,375",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2023",
   "actual": "1,416",
   "target": "1,290",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2024",
   "actual": "1,385",
   "target": "1,350",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "decreasing the number of unscreened water diversions number of unscreened priority water diversions",
   "submeasure": "Number of Unscreened Priority Water Diversions",
   "year": "2025",
   "actual": "1,378",
   "target": "1,350",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2023",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2024",
   "actual": "77.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "a. Availability of Information",
   "year": "2025",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "92.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "82.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "92.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2024",
   "actual": "80.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "c. Timeliness",
   "year": "2025",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "93.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "81.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "d. Helpfulness",
   "year": "2025",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "77.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "e. Expertise",
   "year": "2025",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "92.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "80.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent percent of customers rating their satisfaction with the agency s customer service as ",
   "submeasure": "f. Overall",
   "year": "2025",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Fish and Wildlife",
   "agency_doc": "appr-odfw-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "boards and commissions percent of total best practices met by the department of fish and wildlife state fish and wildlife commission",
   "submeasure": "Percent of Best Practices Met by the Oregon Fish and Wildlife Commission",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODFW_2025-10-01.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "68.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "79.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "66.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "74.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "86.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "61.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2023",
   "actual": "73.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "79.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2019",
   "actual": "22,056",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2020",
   "actual": "27,998",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2021",
   "actual": "33,579",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2022",
   "actual": "46,664",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2023",
   "actual": "62,532",
   "target": "250,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2019",
   "actual": "52.700",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2020",
   "actual": "54.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "actual": "44.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2022",
   "actual": "41.200",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2023",
   "actual": "49.600",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2019",
   "actual": "0.319",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2020",
   "actual": "0.336",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2021",
   "actual": "0.363",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2022",
   "actual": "0.325",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2023",
   "actual": "0.316",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2019",
   "actual": "0.127",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2020",
   "actual": "0.137",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2021",
   "actual": "0.177",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2022",
   "actual": "0.147",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2023",
   "actual": "0.143",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2019",
   "actual": "64.444",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2020",
   "actual": "66.641",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2021",
   "actual": "65.418",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2022",
   "actual": "65.961",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2023",
   "actual": "65.786",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2019",
   "actual": "7.90%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2020",
   "actual": "7.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2021",
   "actual": "8.70%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2022",
   "actual": "9.50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2023",
   "actual": "8.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2019",
   "actual": "8,128",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2020",
   "actual": "7,508",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2021",
   "actual": "6,103",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2022",
   "actual": "8,271",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2023",
   "actual": "8,581",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2023-09-28.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "68.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "79.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "66.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "74.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "86.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "61.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2023",
   "actual": "73.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "79.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2020",
   "actual": "27,998",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2021",
   "actual": "33,579",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2022",
   "actual": "46,664",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2023",
   "actual": "62,532",
   "target": "250,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2024",
   "actual": "84,938",
   "target": "250,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2020",
   "actual": "54.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "actual": "44.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2022",
   "actual": "41.200",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2023",
   "actual": "49.600",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2024",
   "actual": "45.600",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2020",
   "actual": "0.336",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2021",
   "actual": "0.363",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2022",
   "actual": "0.325",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2023",
   "actual": "0.316",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2024",
   "actual": "0.300",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2020",
   "actual": "0.137",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2021",
   "actual": "0.177",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2022",
   "actual": "0.147",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2023",
   "actual": "0.143",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2024",
   "actual": "0.128",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2020",
   "actual": "64.454",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2021",
   "actual": "66.659",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2022",
   "actual": "65.431",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2023",
   "actual": "65.969",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2024",
   "actual": "65.801",
   "target": "35.700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2020",
   "actual": "7.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2021",
   "actual": "8.70%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2022",
   "actual": "9.50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2023",
   "actual": "8.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2024",
   "actual": "10.10%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2020",
   "actual": "7,508",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2021",
   "actual": "6,103",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2022",
   "actual": "8,271",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2023",
   "actual": "8,581",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring percent of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2024",
   "actual": "6,608",
   "target": "8,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2024-09-26.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "68.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "79.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Timeliness",
   "year": "2025",
   "actual": "82.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "66.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "86.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2021",
   "actual": "74.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2023",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2025",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "86.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2025",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2021",
   "actual": "61.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2023",
   "actual": "73.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Availability of Information",
   "year": "2025",
   "actual": "80.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2021",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2023",
   "actual": "79.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2025",
   "actual": "85.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2021",
   "actual": "33,579",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2022",
   "actual": "46,664",
   "target": "100,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2023",
   "actual": "62,532",
   "target": "250,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2024",
   "actual": "84,938",
   "target": "250,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "zero emission vehicle adoption in oregon total zev registrations in the light duty vehicle sector",
   "submeasure": "ZERO EMISSION VEHICLE ADOPTION IN OREGON",
   "year": "2025",
   "actual": "109,485",
   "target": "250,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "application processing percent of energy facility siting applications reviewed and approved within administrative or statutory deadlines",
   "submeasure": "APPLICATION PROCESSING",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2021",
   "actual": "44.500",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2022",
   "actual": "41.200",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2023",
   "actual": "49.600",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2024",
   "actual": "45.600",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "energy use by state buildings electrical and fossil fuel energy use in state owned buildings by use type and building area",
   "submeasure": "Energy Use by State Buildings",
   "year": "2025",
   "actual": "39",
   "target": "51",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2021",
   "actual": "0.363",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2022",
   "actual": "0.325",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2023",
   "actual": "0.316",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2024",
   "actual": "0.300",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "a. Greenhouse gas emissions per unit of electricity used in Oregon.",
   "year": "2025",
   "actual": "0.280",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2021",
   "actual": "0.177",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2022",
   "actual": "0.147",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2023",
   "actual": "0.143",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2024",
   "actual": "0.128",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "b. Greenhouse gas emissions per unit of electricity generated in Oregon.",
   "year": "2025",
   "actual": "0.156",
   "target": "0.151",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2021",
   "actual": "66.659",
   "target": "35.687",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2022",
   "actual": "65.431",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2023",
   "actual": "65.969",
   "target": "35.680",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2024",
   "actual": "65.801",
   "target": "35.700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "greenhouse gas content of oregon s electricity and stationary fuel carbon intensity of emissions in oregon s electricity and stationary fuels",
   "submeasure": "c. Greenhouse gas emissions per unit of the mix of other stationary fuels used in Oregon.",
   "year": "2025",
   "actual": "64.240",
   "target": "35.700",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2021",
   "actual": "8.70%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2022",
   "actual": "9.50%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2023",
   "actual": "8.60%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2024",
   "actual": "10.10%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation fuels used in oregon percentage of petroleum vs non petroleum fuels used for on road transportation in oregon",
   "submeasure": "TRANSPORTATION FUELS USED IN OREGON",
   "year": "2025",
   "actual": "35.30%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring number of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2021",
   "actual": "6,103",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring number of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2022",
   "actual": "8,271",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring number of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2023",
   "actual": "8,581",
   "target": "7,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring number of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2024",
   "actual": "6,608",
   "target": "8,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Department of Energy",
   "agency_doc": "appr-odoe-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "home energy scoring number of oregon population receiving a state authorized home energy score",
   "submeasure": "HOME ENERGY SCORING",
   "year": "2025",
   "actual": "7,893",
   "target": "8,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOE_2025-09-29.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2013",
   "actual": "1.02",
   "target": "0.93",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2014",
   "actual": "0.93",
   "target": "0.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2015",
   "actual": "1.03",
   "target": "0.88",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2016",
   "actual": "1.24",
   "target": "0.86",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2017",
   "actual": "No Data",
   "target": "0.87",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2017",
   "actual": "No Data",
   "target": "4.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2013",
   "actual": "0.42",
   "target": "0.31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2014",
   "actual": "0.42",
   "target": "0.31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2015",
   "actual": "0.44",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2016",
   "actual": "0.39",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2017",
   "actual": "0.41",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2013",
   "actual": "10",
   "target": "13",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2014",
   "actual": "9",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2015",
   "actual": "14",
   "target": "11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2016",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2017",
   "actual": "18",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2013",
   "actual": "10",
   "target": "42",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2014",
   "actual": "20",
   "target": "42",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2015",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2017",
   "actual": "14",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2013",
   "actual": "No Data",
   "target": "78%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2014",
   "actual": "87%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2015",
   "actual": "No Data",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2016",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2013",
   "actual": "77%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2014",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2015",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2016",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2017",
   "actual": "80%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2017",
   "actual": "47.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2013",
   "actual": "21",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2014",
   "actual": "19",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2015",
   "actual": "20.14",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2016",
   "actual": "19.15",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2017",
   "actual": "20.52",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2013",
   "actual": "211,036",
   "target": "206,525",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2014",
   "actual": "215,096",
   "target": "214,616",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2015",
   "actual": "210,864",
   "target": "208,590",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2016",
   "actual": "193,743",
   "target": "210,676",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2017",
   "actual": "194,453",
   "target": "199,555",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2013",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2014",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2015",
   "actual": "81%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2016",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2017",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2013",
   "actual": "42%",
   "target": "44%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2014",
   "actual": "43%",
   "target": "46%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2015",
   "actual": "38%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2016",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2017",
   "actual": "39%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2017",
   "actual": "7.60",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2013",
   "actual": "10,215",
   "target": "11,800",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2014",
   "actual": "11,700",
   "target": "10,470",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2015",
   "actual": "10,138",
   "target": "10,600",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2016",
   "actual": "10,116",
   "target": "10,955",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2017",
   "actual": "8,921",
   "target": "8,881",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2013",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2014",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2017",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2013",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2014",
   "actual": "106%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2015",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2016",
   "actual": "101%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2017",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2016",
   "actual": "15.20%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2017",
   "actual": "12.85%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2013",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2014",
   "actual": "52.30%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2015",
   "actual": "47.40%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2016",
   "actual": "65.60%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2017",
   "actual": "60.70%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2017-09-26",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2017-09-26.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2018",
   "actual": "1.19",
   "target": "0.84",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2019",
   "actual": "1.37",
   "target": "0.83",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2020",
   "actual": "No Data",
   "target": "0.78",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2021",
   "actual": "No Data",
   "target": "0.78",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2022",
   "actual": "No Data",
   "target": "0.78",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2021",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2022",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2018",
   "actual": "4.80",
   "target": "4.42",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2019",
   "actual": "5.40",
   "target": "4.33",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2020",
   "actual": "No Data",
   "target": "4.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2021",
   "actual": "No Data",
   "target": "3.78",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2022",
   "actual": "No Data",
   "target": "3.78",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2018",
   "actual": "0.49",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2019",
   "actual": "0.36",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2020",
   "actual": "0.39",
   "target": "0.41",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2021",
   "actual": "No Data",
   "target": "0.41",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2022",
   "actual": "No Data",
   "target": "0.41",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2018",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2019",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "actual": "No Data",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2022",
   "actual": "No Data",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2018",
   "actual": "22",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2019",
   "actual": "21",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2020",
   "actual": "21",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2021",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2022",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2018",
   "actual": "54.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2019",
   "actual": "40.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "actual": "43.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2022",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2018",
   "actual": "16",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2019",
   "actual": "20",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2020",
   "actual": "19",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2021",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2022",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2018",
   "actual": "615",
   "target": "515",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2019",
   "actual": "500",
   "target": "525",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2020",
   "actual": "520",
   "target": "540",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "actual": "No Data",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2022",
   "actual": "No Data",
   "target": "570",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2018",
   "actual": "193,910",
   "target": "205,542",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2019",
   "actual": "173,995",
   "target": "211,708",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "actual": "175,118",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "actual": "No Data",
   "target": "201,852",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2022",
   "actual": "No Data",
   "target": "176,869",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2018",
   "actual": "30.79",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2019",
   "actual": "29.90",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2020",
   "actual": "No Data",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2021",
   "actual": "No Data",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2022",
   "actual": "No Data",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2018",
   "actual": "39%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2019",
   "actual": "39%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2020",
   "actual": "44%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2021",
   "actual": "No Data",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2022",
   "actual": "No Data",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2019",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2020",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2019",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2020",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2018",
   "actual": "62.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2019",
   "actual": "63.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2020",
   "actual": "50.30%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2021",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2022",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2018",
   "actual": "21.62%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2019",
   "actual": "11.59%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2020",
   "actual": "9.72%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2021",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2022",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2020.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "a. Traffic Fatalities and Serious Injuries",
   "year": "2017",
   "actual": "5.99",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "a. Traffic Fatalities and Serious Injuries",
   "year": "2018",
   "actual": "5.91",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "a. Traffic Fatalities and Serious Injuries",
   "year": "2019",
   "actual": "6.51",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2017",
   "actual": "80%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2018",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2019",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2017",
   "actual": "47.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2018",
   "actual": "54.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2019",
   "actual": "40.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "actual": "43.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "actual": "34.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2018",
   "actual": "510",
   "target": "515",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2019",
   "actual": "500",
   "target": "525",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2020",
   "actual": "520",
   "target": "540",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "actual": "210",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2017",
   "actual": "194,453",
   "target": "199,555",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2018",
   "actual": "193,910",
   "target": "205,542",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2019",
   "actual": "173,995",
   "target": "211,708",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "actual": "175,118",
   "target": "218,059",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "actual": "56,058",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2017",
   "actual": "31.95",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2018",
   "actual": "30.79",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2019",
   "actual": "29.90",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2017",
   "actual": "39%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2018",
   "actual": "39%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2019",
   "actual": "39%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2020",
   "actual": "44%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2021",
   "actual": "44%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2019",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2020",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2019",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2020",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2017",
   "actual": "12.30%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2018",
   "actual": "8.94%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2019",
   "actual": "11.64%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2020",
   "actual": "17.84%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2017",
   "actual": "60.70%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2018",
   "actual": "62.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2019",
   "actual": "63.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2020",
   "actual": "50.30%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2021",
   "actual": "88.60%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "appr-odot-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2021-09-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2019",
   "actual": "5.94",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2020",
   "actual": "6.67",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2021",
   "actual": "6.52",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2022",
   "actual": "7.96",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2019",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2022",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2023",
   "actual": "77%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2019",
   "actual": "40.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "actual": "43.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "actual": "34.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2022",
   "actual": "36.60%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2023",
   "actual": "33.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2019",
   "actual": "500",
   "target": "525",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2020",
   "actual": "520",
   "target": "540",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "actual": "210",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2022",
   "actual": "322",
   "target": "570",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2023",
   "actual": "362",
   "target": "580",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2019",
   "actual": "173,995",
   "target": "211,708",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "actual": "175,118",
   "target": "218,059",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "actual": "56,058",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2022",
   "actual": "94,256",
   "target": "201,852",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2023",
   "actual": "142,065",
   "target": "176,869",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2019",
   "actual": "29.90",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2020",
   "actual": "29.30",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2021",
   "actual": "23.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2022",
   "actual": "11.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2023",
   "actual": "14.40",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "pedestrian and bicycle facilities index percent of miles of odot priority pedestrian and bicycle corridors in fair or better condition and percent of miles of odot priority pedestrian and bicycle corr",
   "submeasure": "Pedestrian and Bicycle Facilities Index",
   "year": "2023",
   "actual": "52%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2019",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2020",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2023",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2019",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2020",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2022",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2019",
   "actual": "8.94%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2020",
   "actual": "11.64%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2021",
   "actual": "17.84%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2022",
   "actual": "11.52%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2023",
   "actual": "22.44%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv service index the number of dmv service performance measures trending positive by meeting their goal",
   "submeasure": "DMV Service Index",
   "year": "2023",
   "actual": "2.85",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2023-09-25",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2023-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2020",
   "actual": "6.67",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2021",
   "actual": "6.52",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2022",
   "actual": "8.41",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2023",
   "actual": "10.64",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2022",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2023",
   "actual": "77%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2024",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "actual": "43.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "actual": "34.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2022",
   "actual": "36.60%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2023",
   "actual": "33.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2024",
   "actual": "30.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2020",
   "actual": "520",
   "target": "540",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "actual": "210",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2022",
   "actual": "322",
   "target": "570",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2023",
   "actual": "362",
   "target": "580",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2024",
   "actual": "444",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "actual": "175,118",
   "target": "218,059",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "actual": "56,058",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2022",
   "actual": "94,256",
   "target": "201,852",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2023",
   "actual": "142,065",
   "target": "176,869",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2024",
   "actual": "199,838",
   "target": "178,638",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2020",
   "actual": "29.30",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2021",
   "actual": "23.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2022",
   "actual": "11.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2023",
   "actual": "15",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2024",
   "actual": "16.80",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "pedestrian and bicycle facilities index percent of miles of odot priority pedestrian and bicycle corridors in fair or better condition and percent of miles of odot priority pedestrian and bicycle corr",
   "submeasure": "Pedestrian and Bicycle Facilities Index",
   "year": "2024",
   "actual": "42%",
   "target": "49%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2020",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2023",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2024",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2020",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2022",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2024",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2020",
   "actual": "11.64%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2021",
   "actual": "17.84%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2022",
   "actual": "11.52%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2023",
   "actual": "22.44%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2024",
   "actual": "15.34%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv service index the number of dmv service performance measures trending positive by meeting their goal",
   "submeasure": "DMV Service Index",
   "year": "2023",
   "actual": "2.85",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv service index the number of dmv service performance measures trending positive by meeting their goal",
   "submeasure": "DMV Service Index",
   "year": "2024",
   "actual": "3.25",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2024-10-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2024-10-23.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2021",
   "actual": "6.52",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2022",
   "actual": "8.41",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2023",
   "actual": "10.69",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities and Serious Injuries",
   "year": "2024",
   "actual": "11.67",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2025",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2022",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2023",
   "actual": "77%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2024",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2025",
   "actual": "77%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "actual": "34.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2022",
   "actual": "36.60%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2023",
   "actual": "33.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2024",
   "actual": "30.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2025",
   "actual": "26.20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "actual": "210",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2022",
   "actual": "322",
   "target": "570",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2023",
   "actual": "362",
   "target": "580",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2024",
   "actual": "444",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2025",
   "actual": "500",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "actual": "56,058",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2022",
   "actual": "94,256",
   "target": "201,852",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2023",
   "actual": "142,065",
   "target": "176,869",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2024",
   "actual": "199,838",
   "target": "178,638",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2025",
   "actual": "239,995",
   "target": "180,424",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2021",
   "actual": "23.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2022",
   "actual": "11.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2023",
   "actual": "15",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2024",
   "actual": "16.80",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2025",
   "actual": "19.80",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "pedestrian and bicycle facilities index percent of miles of odot priority pedestrian and bicycle corridors in fair or better condition and percent of miles of odot priority pedestrian and bicycle corr",
   "submeasure": "Pedestrian and Bicycle Facilities Index",
   "year": "2024",
   "actual": "42%",
   "target": "49%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "pedestrian and bicycle facilities index percent of miles of odot priority pedestrian and bicycle corridors in fair or better condition and percent of miles of odot priority pedestrian and bicycle corr",
   "submeasure": "Pedestrian and Bicycle Facilities Index",
   "year": "2025",
   "actual": "45%",
   "target": "49%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2023",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2024",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2025",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2022",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2024",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2025",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2021",
   "actual": "17.84%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2022",
   "actual": "11.52%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2023",
   "actual": "22.44%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2024",
   "actual": "15.34%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "Disadvantaged Business Enterprise Utilization",
   "year": "2025",
   "actual": "8.54%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv service index the number of dmv service performance measures trending positive by meeting their goal",
   "submeasure": "DMV Service Index",
   "year": "2023",
   "actual": "2.85",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv service index the number of dmv service performance measures trending positive by meeting their goal",
   "submeasure": "DMV Service Index",
   "year": "2024",
   "actual": "3.25",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "dmv service index the number of dmv service performance measures trending positive by meeting their goal",
   "submeasure": "DMV Service Index",
   "year": "2025",
   "actual": "3.25",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "84.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "84.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "84.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "84.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "84.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Department of Transportation",
   "agency_doc": "appr-odot-2025-09-25",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "84.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODOT_2025-09-25.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2012",
   "actual": "1.95%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2013",
   "actual": "1.60%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2014",
   "actual": "1.45%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2015",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2016",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2012",
   "actual": "$15.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2013",
   "actual": "$27.20",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2014",
   "actual": "$53.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2015",
   "actual": "$61.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2016",
   "actual": "$62.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2012",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2013",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2014",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2015",
   "actual": "51%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2016",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2012",
   "actual": "$149.00",
   "target": "$225.00",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2013",
   "actual": "$154.00",
   "target": "$232.00",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2014",
   "actual": "$158.00",
   "target": "$256.00",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2015",
   "actual": "$193.00",
   "target": "$272.00",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2016",
   "actual": "$205.00",
   "target": "$286.00",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2012",
   "actual": "$13,998.00",
   "target": "$13,039.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2013",
   "actual": "$14,403.00",
   "target": "$13,641.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2014",
   "actual": "$14,776.00",
   "target": "$14,264.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2015",
   "actual": "$0.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2013",
   "actual": "8,221",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2014",
   "actual": "8,828",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2015",
   "actual": "11,051",
   "target": "9,455",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2016",
   "actual": "11,842",
   "target": "9,928",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2012",
   "actual": "100%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2016-09-22",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2016-09-22.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2013",
   "actual": "1.60%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2014",
   "actual": "1.45%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2015",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2016",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2017",
   "actual": "0.91%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2013",
   "actual": "$27.20",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2014",
   "actual": "$53.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2015",
   "actual": "$61.80",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2016",
   "actual": "$62.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 35 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2017",
   "actual": "$72.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2013",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2014",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2015",
   "actual": "51%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2016",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2013",
   "actual": "$154.00",
   "target": "$232.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2014",
   "actual": "$158.00",
   "target": "$256.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2015",
   "actual": "$193.00",
   "target": "$272.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2016",
   "actual": "$205.00",
   "target": "$286.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2017",
   "actual": "$223.00",
   "target": "$297.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2013",
   "actual": "$14,403.00",
   "target": "$13,641.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2014",
   "actual": "$14,776.00",
   "target": "$14,264.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2015",
   "actual": "$15,225.00",
   "target": "$14,281.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2016",
   "actual": "$15,229.00",
   "target": "$14,766.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2017",
   "actual": "No Data",
   "target": "$15,268.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2013",
   "actual": "8,221",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2014",
   "actual": "8,828",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2015",
   "actual": "11,051",
   "target": "9,455",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2016",
   "actual": "11,842",
   "target": "9,928",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Number of power of attorneys granted by veterans to veteran service officers and the Department.",
   "year": "2017",
   "actual": "11,121",
   "target": "10,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2017-09-29.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2016",
   "actual": "0.80%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2017",
   "actual": "0.91%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2018",
   "actual": "0.91%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2019",
   "actual": "0.42%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "a loan program delinquent accounts percentage of oregon department of veterans affairs home loan accounts that are delinquent",
   "submeasure": "Percentage of Oregon Department of Veterans' Affairs home loan accounts that are delinquent",
   "year": "2020",
   "actual": "0.51%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 60 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2016",
   "actual": "$62.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 60 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2017",
   "actual": "$72.30",
   "target": "$35.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 60 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2018",
   "actual": "$76.90",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 60 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2019",
   "actual": "$77.01",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "b loan program loan origination increase the loan origination volume to 60 million or more in new loans per year",
   "submeasure": "Loan Origination shown in Millions",
   "year": "2020",
   "actual": "$47.44",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2016",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2018",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2019",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "a oregon veterans homes maintain an occupancy rate of at least 80 for licensed beds in both veteran homes",
   "submeasure": "Occupancy",
   "year": "2020",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2016",
   "actual": "$205.00",
   "target": "$286.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2017",
   "actual": "$214.00",
   "target": "$297.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2018",
   "actual": "$223.00",
   "target": "$317.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2019",
   "actual": "$232.00",
   "target": "$327.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "b oregon veterans homes maintain below market veteran private pay rates",
   "submeasure": "Oregon Veterans' Homes Private Pay Rates",
   "year": "2020",
   "actual": "$245.00",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2016",
   "actual": "$15,229.00",
   "target": "$14,766.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2017",
   "actual": "$15,445.00",
   "target": "$15,268.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2018",
   "actual": "$15,971.00",
   "target": "$15,787.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2019",
   "actual": "$16,605.54",
   "target": "$16,324.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2020",
   "actual": "No Data",
   "target": "$16,916.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2016",
   "actual": "13,105",
   "target": "9,928",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2017",
   "actual": "11,372",
   "target": "10,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2018",
   "actual": "11,476",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2019",
   "actual": "11,783",
   "target": "13,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2020",
   "actual": "9,804",
   "target": "13,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2018",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2020-09-17-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2020-09-17-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2017",
   "actual": "$15,445.00",
   "target": "$15,268.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2018",
   "actual": "$15,971.00",
   "target": "$15,787.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2019",
   "actual": "$16,605.54",
   "target": "$16,324.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2020",
   "actual": "$17,148.41",
   "target": "$17,771.96",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2017",
   "actual": "11,372",
   "target": "10,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2018",
   "actual": "11,476",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2019",
   "actual": "11,783",
   "target": "13,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2020",
   "actual": "9,804",
   "target": "13,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2021",
   "actual": "7,530",
   "target": "13,733",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2018",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2021-09-27",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2021",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2021-09-27.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2018",
   "actual": "$15,971.00",
   "target": "$15,787.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2019",
   "actual": "$16,605.54",
   "target": "$16,324.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2020",
   "actual": "$17,148.41",
   "target": "$17,771.96",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2021",
   "actual": "$17,625.50",
   "target": "$18,636.63",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2018",
   "actual": "11,476",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2019",
   "actual": "11,783",
   "target": "13,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2020",
   "actual": "9,804",
   "target": "13,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2021",
   "actual": "7,530",
   "target": "13,733",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "veteran services power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2022",
   "actual": "8,057",
   "target": "7,100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2018",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2021",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Veterans' Affairs, Department of",
   "agency_doc": "appr-odva-2022-09-29-1",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2022",
   "actual": "92.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2022-09-29-1.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2019",
   "actual": "$16,605.54",
   "target": "$16,324.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 22K 20K - eg 18,658",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2020",
   "actual": "$17,148.41",
   "target": "$17,771.96",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 22K 20K - eg 18,658",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2021",
   "actual": "$17,625.50",
   "target": "$18,636.63",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 22K 20K - eg 18,658",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2022",
   "actual": "$18,134.00",
   "target": "$19,532.45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 22K 20K - eg 18,658",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "veteran services disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon veteran who receiv",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2023",
   "actual": "$18,658.00",
   "target": "$20,473.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 22K 20K - eg 18,658",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "100 ue 95 96 96 95 o42 94 95 52 90 e 00 me 80 79 70 60 50 40 30 20 0 var 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 19 20 21 22 23 wm actual m target",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 110 - 100 100 100 100",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 110 - 100 100 100 100",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 110 - 100 100 100 100",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 110 - 100 100 100 100",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result 110 - 100 100 100 100",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "upward trend positive result 100 92 5 90 80 70 60 50 40 30 20 10 year 0o wm actual m target",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "upward trend positive result 100 92 5 90 80 70 60 50 40 30 20 10 year 0o wm actual m target",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "upward trend positive result 100 92 5 90 80 70 60 50 40 30 20 10 year 0o wm actual m target",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2021",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "upward trend positive result 100 92 5 90 80 70 60 50 40 30 20 10 year 0o wm actual m target",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2022",
   "actual": "92.50%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans\u2019 Affairs",
   "agency_doc": "appr-odva-2023-9-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "upward trend positive result 100 92 5 90 80 70 60 50 40 30 20 10 year 0o wm actual m target",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2023-9-26.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "appeals and special advocacy disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon vetera",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2020",
   "actual": "$17,148.41",
   "target": "$17,771.96",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "appeals and special advocacy disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon vetera",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2021",
   "actual": "$17,625.50",
   "target": "$18,636.63",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "appeals and special advocacy disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon vetera",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2022",
   "actual": "$18,134.00",
   "target": "$19,532.45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "appeals and special advocacy disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon vetera",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2023",
   "actual": "$18,658.00",
   "target": "$20,473.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "appeals and special advocacy disability compensation and pension benefits amount of average u s department of veterans affairs federal va disability and pension compensation received per oregon vetera",
   "submeasure": "Disability Compensation and Pension Benefits per Veteran",
   "year": "2024",
   "actual": "$21,322.00",
   "target": "$22,830.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "appeals and special advocacy power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2020",
   "actual": "9,804",
   "target": "13,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "appeals and special advocacy power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2021",
   "actual": "7,530",
   "target": "13,733",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "appeals and special advocacy power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2022",
   "actual": "8,057",
   "target": "7,100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "appeals and special advocacy power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2023",
   "actual": "9,491",
   "target": "7,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "appeals and special advocacy power of attorney poa number of powers of attorney granted by veterans to veteran service officers and the department",
   "submeasure": "Power of Attorney",
   "year": "2024",
   "actual": "9,873",
   "target": "8,033",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2021",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2022",
   "actual": "92.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness percentage of veteran homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2024",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2024.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "appeals and special advocacy new women veteran engagement report on the number of new women veterans engaged via odva counties and tribes annually",
   "submeasure": "Appeals and Special Advocacy - New Women Veteran Engagement",
   "year": "2025",
   "actual": "583",
   "target": "500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "appeals and special advocacy appointment of representation number of appointment of representations granted by veterans to veteran service officers and the department",
   "submeasure": "Appeals and Special Advocacy - Appointment of Representation",
   "year": "2025",
   "actual": "9,952",
   "target": "8,750",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the oregon department of veterans affairs customer service as good or excellent overall timeliness accuracy helpfulness exp",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total applicable best practices met by the board",
   "submeasure": "Percent of total of best practices met by the Committee",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Department of Veterans' Affairs",
   "agency_doc": "appr-odva-2025-10-21",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "reducing veteran homelessness report on the number of veterans with housing instability who engage with the agency for benefits and services",
   "submeasure": "Reducing Veteran Homelessness",
   "year": "2025",
   "actual": "2,153",
   "target": "2,100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ODVA_2025-10-21.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2013",
   "actual": "$272.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2014",
   "actual": "$281.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2015",
   "actual": "$355.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2016",
   "actual": "$400.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2017",
   "actual": "$443.00",
   "target": "$400.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2013",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2014",
   "actual": "96.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2015",
   "actual": "92.30%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2016",
   "actual": "86.74%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "actual": "87.55%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2013",
   "actual": "80.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2014",
   "actual": "76.98%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2015",
   "actual": "69.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2016",
   "actual": "45.80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "actual": "39.84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2017",
   "actual": "11.20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2013",
   "actual": "85.11%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2014",
   "actual": "35.11%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2015",
   "actual": "81.54%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2016",
   "actual": "71.55%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "actual": "71.40%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2013",
   "actual": "93.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2014",
   "actual": "94.06%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2015",
   "actual": "92.32%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2016",
   "actual": "95.54%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "actual": "91.97%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2013",
   "actual": "4.38",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2014",
   "actual": "6.31",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2015",
   "actual": "4.93",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2016",
   "actual": "4.10",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2013",
   "actual": "$371.00",
   "target": "$429.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2014",
   "actual": "$422.00",
   "target": "$440.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2015",
   "actual": "$493.00",
   "target": "$455.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2016",
   "actual": "$500.23",
   "target": "$467.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "actual": "$529.25",
   "target": "$515.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2014",
   "actual": "94.01%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2015",
   "actual": "79.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2016",
   "actual": "91.08%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "actual": "98.81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2013",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2014",
   "actual": "76.95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2015",
   "actual": "63.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2016",
   "actual": "75.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "actual": "76.23%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "86.50%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "86.50%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "75.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.39%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "86.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "84.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78.29%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "84.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "82.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "72%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.94%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "87.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "85.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "69.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "76.86%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "85.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "73.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "80.68%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "88%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "87.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "81.91%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2013",
   "actual": "85.98%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2014",
   "actual": "84.03%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2015",
   "actual": "84.38%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2016",
   "actual": "86.50%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2017",
   "actual": "88.38%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2017-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of adult program participants who are in unsubsidized employment during the second quarter after utilizing workforce operations services",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2018",
   "actual": "69%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percentage of adult program participants who are in unsubsidized employment during the fourth quarter after exiting the program",
   "submeasure": "Employment Retention",
   "year": "2018",
   "actual": "69%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2014",
   "actual": "$281.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2015",
   "actual": "$355.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2016",
   "actual": "$400.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2017",
   "actual": "$443.00",
   "target": "$400.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2018",
   "actual": "$510.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "actual": "88%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2014",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2015",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2016",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2018",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2017",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2018",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2014",
   "actual": "35%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2015",
   "actual": "82%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2016",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "actual": "71%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2018",
   "actual": "61%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2014",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2014",
   "actual": "6.30",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2015",
   "actual": "4.90",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2016",
   "actual": "4.10",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2014",
   "actual": "$422.00",
   "target": "$440.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2015",
   "actual": "$493.00",
   "target": "$455.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2016",
   "actual": "$500.00",
   "target": "$467.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "actual": "$529.00",
   "target": "$515.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2018",
   "actual": "$564.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2014",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2015",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2014",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2015",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2016",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "86.50%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "75.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "82.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "84.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "82.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "72%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "81.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "85.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "69.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "76.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "73.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "80.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "87.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "81.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2014",
   "actual": "84%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2015",
   "actual": "84%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2016",
   "actual": "87%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2017",
   "actual": "88%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2018-09-24",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2018",
   "actual": "86%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2018-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2018",
   "actual": "69%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2019",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2018",
   "actual": "69%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2019",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2015",
   "actual": "$355.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2016",
   "actual": "$400.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2017",
   "actual": "$443.00",
   "target": "$400.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2018",
   "actual": "$510.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2019",
   "actual": "$620.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "actual": "88%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2015",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2016",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2018",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2019",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2017",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2018",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2019",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2015",
   "actual": "82%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2016",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "actual": "71%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2018",
   "actual": "61%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2019",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2015",
   "actual": "4.90",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2016",
   "actual": "4.10",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2019",
   "actual": "5.07",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2015",
   "actual": "$493.00",
   "target": "$455.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2016",
   "actual": "$500.00",
   "target": "$467.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "actual": "$529.00",
   "target": "$515.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2018",
   "actual": "$564.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2019",
   "actual": "$686.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2015",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2015",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2016",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "75.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "82.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "72%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "81.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "69.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "76.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "73.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "80.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "81.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "83%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2015",
   "actual": "84%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2016",
   "actual": "87%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2017",
   "actual": "88%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2018",
   "actual": "86%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2019-09-18",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2019",
   "actual": "85%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2019-09-18.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2018",
   "actual": "69%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2019",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2020",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2018",
   "actual": "69%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2019",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2020",
   "actual": "70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2016",
   "actual": "$400.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2017",
   "actual": "$443.00",
   "target": "$400.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2018",
   "actual": "$510.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2019",
   "actual": "$620.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2020",
   "actual": "$481.00",
   "target": "$424.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2016",
   "actual": "87%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "actual": "88%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2016",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2018",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2019",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2020",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2017",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2018",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2019",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2020",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2016",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "actual": "71%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2018",
   "actual": "61%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2019",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2016",
   "actual": "4.10",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2019",
   "actual": "5.07",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2020",
   "actual": "4.40",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2016",
   "actual": "$500.00",
   "target": "$467.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "actual": "$529.00",
   "target": "$515.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2018",
   "actual": "$564.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2019",
   "actual": "$686.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2020",
   "actual": "$737.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2016",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "82.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "62.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "81.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "76.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "61.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "80.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "65.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "81.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "83%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "61%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2016",
   "actual": "87%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2017",
   "actual": "88%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2018",
   "actual": "86%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2019",
   "actual": "85%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2020",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2020-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2018",
   "actual": "69%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2019",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2020",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2021",
   "actual": "60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2018",
   "actual": "69%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2019",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2020",
   "actual": "70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2021",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2017",
   "actual": "$443.00",
   "target": "$400.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2018",
   "actual": "$510.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2019",
   "actual": "$620.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2020",
   "actual": "$481.00",
   "target": "$424.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2021",
   "actual": "$568.00",
   "target": "$433.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "actual": "88%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2021",
   "actual": "42%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2018",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2019",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2020",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2021",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2017",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2018",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2019",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2020",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2021",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "actual": "71%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2018",
   "actual": "61%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2021",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2019",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2019",
   "actual": "5.07",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2020",
   "actual": "4.40",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2021",
   "actual": "4.12",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "actual": "$529.00",
   "target": "$515.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2018",
   "actual": "$564.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2019",
   "actual": "$686.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2020",
   "actual": "$737.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2021",
   "actual": "$456.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "82.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "59.38%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "78.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "62.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "62.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "81.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "62.14%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "76.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "61.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "61.08%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "80.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "65.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "64.45%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "81.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "83%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "61%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "59.85%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2017",
   "actual": "88%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2018",
   "actual": "86%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2019",
   "actual": "85%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2020",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2021-09-24.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2018",
   "actual": "69%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2019",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2020",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2021",
   "actual": "60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2022",
   "actual": "58%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2018",
   "actual": "69%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2019",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2020",
   "actual": "70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2021",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2022",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2018",
   "actual": "$510.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2019",
   "actual": "$620.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2020",
   "actual": "$481.00",
   "target": "$424.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2021",
   "actual": "$568.00",
   "target": "$433.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2022",
   "actual": "$2,899.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2021",
   "actual": "42%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2018",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2019",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2020",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2021",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2022",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2018",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2019",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2020",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2021",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2022",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2018",
   "actual": "61%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2021",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2022",
   "actual": "27%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2019",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "actual": "4.50",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2019",
   "actual": "5.07",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2020",
   "actual": "4.40",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2021",
   "actual": "4.12",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2022",
   "actual": "4.25",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2018",
   "actual": "$564.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2019",
   "actual": "$686.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2020",
   "actual": "$737.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2021",
   "actual": "$456.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2022",
   "actual": "$472.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2022",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "82.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "59.38%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "69.92%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "62.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "62.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "67.47%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "81.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "62.14%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "67.49%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81.40%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "61.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "61.08%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "69.18%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "65.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "64.45%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "69.96%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "83%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "61%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "59.85%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "71.28%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2018",
   "actual": "86%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2019",
   "actual": "85%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2020",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2022",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2022-09-28.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2019",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2020",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2021",
   "actual": "60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2022",
   "actual": "58%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2023",
   "actual": "65%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2019",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2020",
   "actual": "70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2021",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2022",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2019",
   "actual": "$620.00",
   "target": "$416.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2020",
   "actual": "$481.00",
   "target": "$424.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2021",
   "actual": "$568.00",
   "target": "$433.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2022",
   "actual": "$2,899.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2023",
   "actual": "$1,452.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2021",
   "actual": "42%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2019",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2020",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2021",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2022",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2019",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2020",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2021",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2022",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2023",
   "actual": "17%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2021",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2022",
   "actual": "27%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2023",
   "actual": "10%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2019",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2019",
   "actual": "5.07",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2020",
   "actual": "4.40",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2021",
   "actual": "4.12",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2022",
   "actual": "4.25",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2023",
   "actual": "3.84",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2019",
   "actual": "$686.00",
   "target": "$532.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2020",
   "actual": "$737.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2021",
   "actual": "$456.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2022",
   "actual": "$472.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2023",
   "actual": "$643.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2019",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2023",
   "actual": "36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2022",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2023",
   "actual": "51%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "59.38%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "69.92%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "76.04%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "62.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "62.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "67.47%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "71.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "62.14%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "67.49%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "72.71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "78.15%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "61.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "61.08%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "69.18%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "73.12%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "81.95%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "65.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "64.45%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "69.96%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "75.52%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "83%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "61%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "59.85%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "71.28%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "76.11%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2019",
   "actual": "85%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2020",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2022",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2023",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2023-09-27.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2020",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2021",
   "actual": "60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2022",
   "actual": "58%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2023",
   "actual": "65%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2024",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2020",
   "actual": "70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2021",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2022",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2024",
   "actual": "68%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2020",
   "actual": "$481.00",
   "target": "$424.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2021",
   "actual": "$568.00",
   "target": "$433.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2022",
   "actual": "$2,899.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2023",
   "actual": "$1,452.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2024",
   "actual": "$974.00",
   "target": "$451.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2020",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2021",
   "actual": "42%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2024",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2020",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2021",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2022",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2024",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2020",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2021",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2022",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2023",
   "actual": "17%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2024",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2021",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2022",
   "actual": "27%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2023",
   "actual": "10%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2024",
   "actual": "34%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2020",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2020",
   "actual": "4.40",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2021",
   "actual": "4.12",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2022",
   "actual": "4.25",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2023",
   "actual": "3.84",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2024",
   "actual": "4.51",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2020",
   "actual": "$737.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2021",
   "actual": "$456.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2022",
   "actual": "$472.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2023",
   "actual": "$643.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2024",
   "actual": "$746.00",
   "target": "$942.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2023",
   "actual": "36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2024",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2022",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2023",
   "actual": "51%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2024",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "60.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "59.38%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "69.92%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "76.04%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "67.27%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "62.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "62.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "67.47%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "71.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "59.06%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "62.14%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "67.49%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "72.71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "60.93%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "61.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "61.08%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "69.18%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "73.12%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "56.97%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "65.30%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "64.45%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "69.96%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "75.52%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "62.03%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "61%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "59.85%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "71.28%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "76.11%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "67.50%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2020",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2022",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2023",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2024",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2024-10-01.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2021",
   "actual": "60%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2022",
   "actual": "58%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2023",
   "actual": "65%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2024",
   "actual": "68%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "entered employment percentage of job seekers who receive service from workforce operations that are still employed after six months",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2025",
   "actual": "66%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2021",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2022",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2023",
   "actual": "63%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2024",
   "actual": "68%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "employment retention percent of job seekers who receive service from workforce operations that are still employed after 12 months",
   "submeasure": "Employment Retention",
   "year": "2025",
   "actual": "68%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2021",
   "actual": "$568.00",
   "target": "$433.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2022",
   "actual": "$2,899.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2023",
   "actual": "$1,452.00",
   "target": "$441.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2024",
   "actual": "$974.00",
   "target": "$451.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations business employment services program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2025",
   "actual": "$797.00",
   "target": "$451.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2021",
   "actual": "42%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2024",
   "actual": "73%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "first payment timeliness percentage of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2025",
   "actual": "83%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2021",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2022",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2024",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness percentage of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2025",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2021",
   "actual": "3%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2022",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2023",
   "actual": "17%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2024",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unemployment insurance administrative costs as a percent of benefits paid compares dollars paid to unemployed workers against the cost of providing those benefits specifically all costs associated wit",
   "submeasure": "UNEMPLOYMENT INSURANCE ADMINISTRATIVE COSTS AS A PERCENT OF BENEFITS PAID",
   "year": "2025",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2021",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2022",
   "actual": "27%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2023",
   "actual": "10%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2024",
   "actual": "34%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness percentage of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2025",
   "actual": "25%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2025",
   "actual": "95%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2021",
   "actual": "4.12",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2022",
   "actual": "4.25",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2023",
   "actual": "3.84",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2024",
   "actual": "4.51",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2025",
   "actual": "3.14",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2021",
   "actual": "$456.00",
   "target": "$657.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2022",
   "actual": "$472.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2023",
   "actual": "$643.00",
   "target": "$742.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2024",
   "actual": "$746.00",
   "target": "$942.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "cost per referral to oah average cost of hearing referral to the office of administrative hearings",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2025",
   "actual": "$635.00",
   "target": "$942.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2023",
   "actual": "36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2024",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "higher authority appeals timeliness percentage of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2025",
   "actual": "99%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2022",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2023",
   "actual": "51%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2024",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "timeliness of new status determinations percentage of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2025",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "59.38%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "69.92%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "76.04%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "70.13%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "68.25%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "62.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "67.47%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "71.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "62.29%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "61.22%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "62.14%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "67.49%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "72.71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "64.26%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "61.71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "61.08%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "69.18%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "73.12%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "60.39%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "58.79%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "64.45%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "69.96%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "75.52%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "65.33%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "63.52%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "59.85%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "71.28%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "76.11%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "70.11%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent including overall customer service timeliness accuracy helpfulness expertise and",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "69.18%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2021",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2022",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2023",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2024",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "appr-oed-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "foundational survey response rate ordinary non weighted arithmetic mean of four annual response rates 1 occupational employment statistics employment 2 occupational employment statistics units 3 annua",
   "submeasure": "FOUNDATIONAL SURVEY RESPONSE RATE",
   "year": "2025",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OED_2025-09-30.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2012",
   "actual": "119%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2013",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2014",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2015",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2016",
   "actual": "98.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2012",
   "actual": "4.51",
   "target": "3.80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2013",
   "actual": "4.80",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2014",
   "actual": "4.95",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2012",
   "actual": "90%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2013",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2014",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2015",
   "actual": "28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2016",
   "actual": "69.84%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2012",
   "actual": "100",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2013",
   "actual": "100",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2014",
   "actual": "100",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "89",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "52",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "77",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "87",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "74",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "53",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "93",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "61",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "91",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "72",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "62",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "89",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "71",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "55",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "83",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "71",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "57",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2012",
   "actual": "94",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "100",
   "target": "91",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "96",
   "target": "92",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2016-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2013",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2014",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2015",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2016",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2013",
   "actual": "4.80",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2014",
   "actual": "4.95",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2017",
   "actual": "4.68",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2013",
   "actual": "72%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2014",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2015",
   "actual": "28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2016",
   "actual": "69.84%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2017",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2013",
   "actual": "100",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2014",
   "actual": "100",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "52",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "77",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "58",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "74",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "53",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "60",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "83",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "61",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "72",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "62",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "71",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "55",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "68",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "71",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "57",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "100",
   "target": "91",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "96",
   "target": "92",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2017-09-21",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2017-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2014",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2015",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2016",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2014",
   "actual": "4.95",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2017",
   "actual": "4.68",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2018",
   "actual": "4.93",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2014",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2015",
   "actual": "28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2016",
   "actual": "69.84%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2017",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2018",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2014",
   "actual": "100",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "52",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "77",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "58",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "74",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "53",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "60",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "77",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "61",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "72",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "62",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "71",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "55",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "68",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "71",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "57",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "96",
   "target": "92",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2018-09-27.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2015",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2016",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2019",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2015",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2017",
   "actual": "4.68",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2018",
   "actual": "4.93",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2019",
   "actual": "4.80",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2015",
   "actual": "28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2016",
   "actual": "69.84%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2017",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2018",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2019",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "52",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "77",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "58",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85.50",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "53",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "60",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "77",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "61",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "62",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "55",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "68",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "57",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2019-09-24",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2019-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2016",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2019",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2017",
   "actual": "4.68",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2018",
   "actual": "4.93",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2019",
   "actual": "4.80",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2020",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2016",
   "actual": "69.84%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2017",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2018",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2019",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2020",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "77",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "58",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85.50",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "60",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "77",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "76",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "68",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2020-10-01-1.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2019",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2017",
   "actual": "4.68",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2018",
   "actual": "4.93",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2019",
   "actual": "4.80",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2020",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2021",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2017",
   "actual": "68%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2018",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2019",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2020",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2021",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2021",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "58",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85.50",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "60",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "77",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "67",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "87",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "68",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2017",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2021-09-22",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2021-09-22.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2019",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2018",
   "actual": "4.93",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2019",
   "actual": "4.80",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2020",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2021",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed",
   "submeasure": "Quality of Investigations",
   "year": "2022",
   "actual": "4.87",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2018",
   "actual": "45%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2019",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2020",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2021",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2022",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2021",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85.50",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "77",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "87",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2022-09-28.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2019",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2019",
   "actual": "4.80",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2020",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2021",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2022",
   "actual": "4.87",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2023",
   "actual": "4.90",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2019",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2020",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2021",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2022",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2023",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2021",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "85.50",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "87",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "84",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "85",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2019",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2023-09-21",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2023-09-21.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2020",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2024",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2020",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2021",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2022",
   "actual": "4.87",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2023",
   "actual": "4.90",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2024",
   "actual": "4.95",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2020",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2021",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2022",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2023",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2024",
   "actual": "40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2021",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "85",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "87",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "89",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "88",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "85",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2024-09-23.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2021",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2023",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2024",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of statutory time limit used for preliminary reviews investigations staff opinions and commission advisory opinions",
   "submeasure": "percent usage of statutory time limits, preliminary reviews, investigations, staff and advisory opinions",
   "year": "2025",
   "actual": "88.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2021",
   "actual": "4.98",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2022",
   "actual": "4.87",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2023",
   "actual": "4.90",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2024",
   "actual": "4.95",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality of investigations completed through peer review",
   "submeasure": "Quality of Investigations",
   "year": "2025",
   "actual": "4.90",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2021",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2022",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2023",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2024",
   "actual": "40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "training program s effectiveness percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training",
   "submeasure": "Percentage of increase/decrease of knowledge base",
   "year": "2025",
   "actual": "46.43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2021",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "minimize case disposition costs percentage of contested cases settled before hearing",
   "submeasure": "Percentage of Contested Cases Settled Before Hearing",
   "year": "2025",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "85",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2025",
   "actual": "78",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "86",
   "target": "85",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "82",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Timeliness",
   "year": "2021",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Timeliness",
   "year": "2022",
   "actual": "90",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Timeliness",
   "year": "2023",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Timeliness",
   "year": "2024",
   "actual": "84",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Timeliness",
   "year": "2025",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "87",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2023",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2024",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2025",
   "actual": "79",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "91",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2023",
   "actual": "88",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2024",
   "actual": "89",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2025",
   "actual": "84",
   "target": "95",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "90",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "88",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "85",
   "target": "80",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "85",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percentage of customers rating their satisfaction with agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2025",
   "actual": "79",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Government Ethics Commission",
   "agency_doc": "appr-ogec-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "governance best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2025",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OGEC_2025-09-24.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2013",
   "actual": "33.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2014",
   "actual": "39.20%",
   "target": "27.81%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2015",
   "actual": "37.50%",
   "target": "28.35%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2016",
   "actual": "No Data",
   "target": "38.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2013",
   "actual": "21.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2014",
   "actual": "21%",
   "target": "9.27%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2015",
   "actual": "18.40%",
   "target": "9.45%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2016",
   "actual": "No Data",
   "target": "10.60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2013",
   "actual": "67.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2014",
   "actual": "66.70%",
   "target": "61%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2015",
   "actual": "75.30%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2016",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental and physical health assessments for children in dhs custody percentage of children in dhs custody who receive a mental and physical health assessment within 60 days of initial custody",
   "submeasure": "Mental health assessment for children in DHS custody",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental and physical health assessments for children in dhs custody percentage of children in dhs custody who receive a mental and physical health assessment within 60 days of initial custody",
   "submeasure": "Mental health assessment for children in DHS custody",
   "year": "2013",
   "actual": "63.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental and physical health assessments for children in dhs custody percentage of children in dhs custody who receive a mental and physical health assessment within 60 days of initial custody",
   "submeasure": "Mental health assessment for children in DHS custody",
   "year": "2014",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental and physical health assessments for children in dhs custody percentage of children in dhs custody who receive a mental and physical health assessment within 60 days of initial custody",
   "submeasure": "Mental health assessment for children in DHS custody",
   "year": "2015",
   "actual": "58.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental and physical health assessments for children in dhs custody percentage of children in dhs custody who receive a mental and physical health assessment within 60 days of initial custody",
   "submeasure": "Mental health assessment for children in DHS custody",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2013",
   "actual": "53.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2014",
   "actual": "57.70%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2015",
   "actual": "61.10%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2016",
   "actual": "No Data",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2013",
   "actual": "61.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2014",
   "actual": "60.80%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2015",
   "actual": "68.90%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2016",
   "actual": "No Data",
   "target": "64%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2012",
   "actual": "1.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2014",
   "actual": "1.40%",
   "target": "1.77%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "1.75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2016",
   "actual": "1.70%",
   "target": "1.40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2012",
   "actual": "6.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2014",
   "actual": "4.50%",
   "target": "6.60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "6.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2016",
   "actual": "4%",
   "target": "4.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2012",
   "actual": "9%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2013",
   "actual": "9.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2014",
   "actual": "8.10%",
   "target": "8.87%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2015",
   "actual": "8.80%",
   "target": "8.73%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2016",
   "actual": "7.90%",
   "target": "8.10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2012",
   "actual": "19.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2013",
   "actual": "13.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2014",
   "actual": "16.90%",
   "target": "19.31%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2015",
   "actual": "11.90%",
   "target": "19.01%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2016",
   "actual": "15.40%",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2012",
   "actual": "22.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2013",
   "actual": "20.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2014",
   "actual": "19.10%",
   "target": "21.87%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2015",
   "actual": "19.10%",
   "target": "21.53%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2016",
   "actual": "19.60%",
   "target": "19%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2012",
   "actual": "35.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2013",
   "actual": "31%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2014",
   "actual": "33.50%",
   "target": "35.36%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2015",
   "actual": "29.10%",
   "target": "34.82%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2016",
   "actual": "29.80%",
   "target": "33.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2013",
   "actual": "77.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2014",
   "actual": "77.50%",
   "target": "79%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2015",
   "actual": "79%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2013",
   "actual": "67.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2014",
   "actual": "82.90%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2015",
   "actual": "84.70%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "primary care sensitive hospital admissions inpatient stays rate per 100 000 client years of admissions for 12 diagnoses that are more appropriately treated in an outpatient setting",
   "submeasure": "Primary care sensitive hospital admissions/inpatient stays",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "primary care sensitive hospital admissions inpatient stays rate per 100 000 client years of admissions for 12 diagnoses that are more appropriately treated in an outpatient setting",
   "submeasure": "Primary care sensitive hospital admissions/inpatient stays",
   "year": "2013",
   "actual": "1,559.70",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "primary care sensitive hospital admissions inpatient stays rate per 100 000 client years of admissions for 12 diagnoses that are more appropriately treated in an outpatient setting",
   "submeasure": "Primary care sensitive hospital admissions/inpatient stays",
   "year": "2014",
   "actual": "1,112.40",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "primary care sensitive hospital admissions inpatient stays rate per 100 000 client years of admissions for 12 diagnoses that are more appropriately treated in an outpatient setting",
   "submeasure": "Primary care sensitive hospital admissions/inpatient stays",
   "year": "2015",
   "actual": "1,031.80",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "primary care sensitive hospital admissions inpatient stays rate per 100 000 client years of admissions for 12 diagnoses that are more appropriately treated in an outpatient setting",
   "submeasure": "Primary care sensitive hospital admissions/inpatient stays",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2013",
   "actual": "78.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2014",
   "actual": "81%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2015",
   "actual": "87.50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2013",
   "actual": "83.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2015",
   "actual": "83.80%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2016",
   "actual": "No Data",
   "target": "87.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2013",
   "actual": "83.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2014",
   "actual": "84.60%",
   "target": "81%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2015",
   "actual": "85.40%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2016",
   "actual": "No Data",
   "target": "89.60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good",
   "submeasure": "Member health status",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good",
   "submeasure": "Member health status",
   "year": "2013",
   "actual": "29%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good",
   "submeasure": "Member health status",
   "year": "2014",
   "actual": "32%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good",
   "submeasure": "Member health status",
   "year": "2015",
   "actual": "35.20%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good",
   "submeasure": "Member health status",
   "year": "2016",
   "actual": "No Data",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2012",
   "actual": "22%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2013",
   "actual": "20.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2014",
   "actual": "19.30%",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2015",
   "actual": "20.60%",
   "target": "17%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2016",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2013",
   "actual": "34.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2014",
   "actual": "33%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2015",
   "actual": "30.10%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2016",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2012",
   "actual": "27%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2013",
   "actual": "26.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2014",
   "actual": "26.70%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2015",
   "actual": "29.20%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2016",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of obesity medicaid percentage of medicaid population who are obese",
   "submeasure": "Rate of obesity - Medicaid population",
   "year": "2012",
   "actual": "40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of obesity medicaid percentage of medicaid population who are obese",
   "submeasure": "Rate of obesity - Medicaid population",
   "year": "2013",
   "actual": "42%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of obesity medicaid percentage of medicaid population who are obese",
   "submeasure": "Rate of obesity - Medicaid population",
   "year": "2014",
   "actual": "35.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of obesity medicaid percentage of medicaid population who are obese",
   "submeasure": "Rate of obesity - Medicaid population",
   "year": "2015",
   "actual": "38.20%",
   "target": "41%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of obesity medicaid percentage of medicaid population who are obese",
   "submeasure": "Rate of obesity - Medicaid population",
   "year": "2016",
   "actual": "No Data",
   "target": "41%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2012",
   "actual": "73.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2013",
   "actual": "67.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2014",
   "actual": "68.40%",
   "target": "55.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2015",
   "actual": "0%",
   "target": "56.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2016",
   "actual": "0%",
   "target": "57.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2012",
   "actual": "85%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2013",
   "actual": "71.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2014",
   "actual": "68%",
   "target": "55.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2015",
   "actual": "0%",
   "target": "56.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2016",
   "actual": "0%",
   "target": "57.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2013",
   "actual": "36%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2014",
   "actual": "34.90%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2015",
   "actual": "36.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2016",
   "actual": "No Data",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "flu shots medicaid percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - Medicaid population",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "flu shots medicaid percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - Medicaid population",
   "year": "2013",
   "actual": "37.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "flu shots medicaid percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - Medicaid population",
   "year": "2014",
   "actual": "44%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "flu shots medicaid percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - Medicaid population",
   "year": "2015",
   "actual": "37%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "flu shots medicaid percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - Medicaid population",
   "year": "2016",
   "actual": "No Data",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2012",
   "actual": "60.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2013",
   "actual": "58.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2014",
   "actual": "65%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2015",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2016",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2013",
   "actual": "65.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2014",
   "actual": "67.80%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2015",
   "actual": "70.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2016",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2013",
   "actual": "12.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2014",
   "actual": "11.40%",
   "target": "10.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2015",
   "actual": "8.60%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2016",
   "actual": "No Data",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2016-10-06.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2014",
   "actual": "33.30%",
   "target": "27.81%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2015",
   "actual": "39.20%",
   "target": "28.35%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2016",
   "actual": "37.50%",
   "target": "38.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2017",
   "actual": "34.40%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "36.50%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2014",
   "actual": "21.60%",
   "target": "9.27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2015",
   "actual": "21%",
   "target": "9.45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2016",
   "actual": "18.40%",
   "target": "10.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2017",
   "actual": "11.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "11.30%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2014",
   "actual": "67.60%",
   "target": "61%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2015",
   "actual": "71.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2016",
   "actual": "76.70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2017",
   "actual": "78.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2018",
   "actual": "84.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2014",
   "actual": "63.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2015",
   "actual": "27.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2016",
   "actual": "58.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2017",
   "actual": "74.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2018",
   "actual": "82.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2014",
   "actual": "53.30%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2015",
   "actual": "57.70%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2016",
   "actual": "61.10%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2017",
   "actual": "62.20%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2018",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2014",
   "actual": "61.60%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2015",
   "actual": "60.80%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2016",
   "actual": "68.90%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2017",
   "actual": "69.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2018",
   "actual": "75.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2014",
   "actual": "1.40%",
   "target": "1.77%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "1.75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2016",
   "actual": "1.70%",
   "target": "1.40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2018",
   "actual": "1.80%",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2014",
   "actual": "4.50%",
   "target": "6.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "6.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2016",
   "actual": "4%",
   "target": "4.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2018",
   "actual": "4.50%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2014",
   "actual": "8.10%",
   "target": "8.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "8.73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2016",
   "actual": "7.90%",
   "target": "8.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "7.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2018",
   "actual": "8.20%",
   "target": "7%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2014",
   "actual": "16.90%",
   "target": "19.31%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "19.01%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2016",
   "actual": "15.40%",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "15.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2018",
   "actual": "15.40%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2014",
   "actual": "19.10%",
   "target": "21.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "21.53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2016",
   "actual": "19.60%",
   "target": "19%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2018",
   "actual": "20.40%",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2014",
   "actual": "33.50%",
   "target": "35.36%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "34.82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2016",
   "actual": "29.80%",
   "target": "33.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "32.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2014",
   "actual": "77.50%",
   "target": "79%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2015",
   "actual": "79%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2016",
   "actual": "79.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2017",
   "actual": "79.90%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2018",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2014",
   "actual": "67.30%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2015",
   "actual": "75%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2016",
   "actual": "84.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2017",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2018",
   "actual": "90.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2014",
   "actual": "78.60%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2015",
   "actual": "81%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2016",
   "actual": "87.50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2017",
   "actual": "88.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2018",
   "actual": "70.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2014",
   "actual": "219.10",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2015",
   "actual": "144.30",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2016",
   "actual": "154.10",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2017",
   "actual": "163",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2018",
   "actual": "205.30",
   "target": "139",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2014",
   "actual": "801",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2015",
   "actual": "436.60",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2016",
   "actual": "432.90",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2017",
   "actual": "440.10",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2018",
   "actual": "516.80",
   "target": "408",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2014",
   "actual": "294.30",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2015",
   "actual": "204.80",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2016",
   "actual": "235.40",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2017",
   "actual": "246.50",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2018",
   "actual": "293.40",
   "target": "232",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2015",
   "actual": "83%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2016",
   "actual": "83.80%",
   "target": "87.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2017",
   "actual": "83.90%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2018",
   "actual": "84.20%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2014",
   "actual": "79.10",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2015",
   "actual": "54.20",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2016",
   "actual": "52.80",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2017",
   "actual": "47.50",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2018",
   "actual": "43",
   "target": "48",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2014",
   "actual": "83.60%",
   "target": "81%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2015",
   "actual": "83%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2016",
   "actual": "83.80%",
   "target": "89.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2017",
   "actual": "83.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2018",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2014",
   "actual": "63%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2015",
   "actual": "67.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2016",
   "actual": "70.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2017",
   "actual": "70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2018",
   "actual": "68.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2014",
   "actual": "19.30%",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2015",
   "actual": "20.60%",
   "target": "17%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2016",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2017",
   "actual": "20.45%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2018",
   "actual": "No Data",
   "target": "16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2014",
   "actual": "34.10%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2015",
   "actual": "33%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2016",
   "actual": "30.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2017",
   "actual": "29.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2018",
   "actual": "27.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2014",
   "actual": "26.70%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2015",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2016",
   "actual": "29.30%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2017",
   "actual": "29%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2018",
   "actual": "No Data",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2014",
   "actual": "68.40%",
   "target": "55.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2015",
   "actual": "68.70%",
   "target": "56.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2016",
   "actual": "68.70%",
   "target": "57.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2017",
   "actual": "67.70%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2018",
   "actual": "No Data",
   "target": "69%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2014",
   "actual": "0%",
   "target": "55.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2015",
   "actual": "33.40%",
   "target": "56.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2016",
   "actual": "36.30%",
   "target": "57.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2017",
   "actual": "39.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2018",
   "actual": "45.70%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2014",
   "actual": "34.90%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2015",
   "actual": "36.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2016",
   "actual": "43%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2017",
   "actual": "51%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2018",
   "actual": "No Data",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2014",
   "actual": "60%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2015",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2016",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2017",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2018",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2014",
   "actual": "65.30%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2015",
   "actual": "67.80%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2016",
   "actual": "68.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2017",
   "actual": "68.40%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2018",
   "actual": "73.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2014",
   "actual": "12.80%",
   "target": "10.90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2015",
   "actual": "11.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2016",
   "actual": "10.10%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2017",
   "actual": "10.70%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2018",
   "actual": "9.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2017",
   "actual": "48",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2018",
   "actual": "1",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2017",
   "actual": "81%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2018-revised-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2018%20revised_2019-01-03.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2015",
   "actual": "39.20%",
   "target": "28.35%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2016",
   "actual": "37.50%",
   "target": "38.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2017",
   "actual": "34.40%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "36.50%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2015",
   "actual": "21%",
   "target": "9.45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2016",
   "actual": "18.40%",
   "target": "10.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2017",
   "actual": "11.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "11.30%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2015",
   "actual": "71.80%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2016",
   "actual": "76.70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2017",
   "actual": "78.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2018",
   "actual": "84.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2019",
   "actual": "79.50%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2015",
   "actual": "27.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2016",
   "actual": "58.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2017",
   "actual": "74.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2018",
   "actual": "82.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2019",
   "actual": "86.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2015",
   "actual": "57.70%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2016",
   "actual": "61.10%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2017",
   "actual": "62.20%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2018",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2019",
   "actual": "65.90%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2015",
   "actual": "60.80%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2016",
   "actual": "68.90%",
   "target": "64%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2017",
   "actual": "69.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2018",
   "actual": "75.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2019",
   "actual": "74.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "1.75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2016",
   "actual": "1.70%",
   "target": "1.40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2018",
   "actual": "1.80%",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "6.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2016",
   "actual": "4%",
   "target": "4.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2018",
   "actual": "4.50%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "8.73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2016",
   "actual": "7.90%",
   "target": "8.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "7.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2018",
   "actual": "8.20%",
   "target": "7%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "7%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "19.01%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2016",
   "actual": "15.40%",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "15.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2018",
   "actual": "15.40%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "21.53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2016",
   "actual": "19.60%",
   "target": "19%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2018",
   "actual": "20.40%",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2015",
   "actual": "No Data",
   "target": "34.82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2016",
   "actual": "29.80%",
   "target": "33.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2017",
   "actual": "No Data",
   "target": "32.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2015",
   "actual": "77.50%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2017",
   "actual": "79.70%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2018",
   "actual": "79.90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2019",
   "actual": "81%",
   "target": "80.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2015",
   "actual": "75%",
   "target": "89%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2016",
   "actual": "84.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2017",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2018",
   "actual": "90.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2019",
   "actual": "92.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2015",
   "actual": "81%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2016",
   "actual": "87.50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2017",
   "actual": "88.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2018",
   "actual": "70.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2015",
   "actual": "144.30",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2016",
   "actual": "154.10",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2017",
   "actual": "163",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2018",
   "actual": "205.30",
   "target": "139",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2019",
   "actual": "222.40",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2015",
   "actual": "436.60",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2016",
   "actual": "432.90",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2017",
   "actual": "440.10",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2018",
   "actual": "516.80",
   "target": "408",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2019",
   "actual": "440.90",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2015",
   "actual": "204.80",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2016",
   "actual": "235.40",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2017",
   "actual": "246.50",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2018",
   "actual": "293.40",
   "target": "232",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2019",
   "actual": "362.70",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2015",
   "actual": "54.20",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2016",
   "actual": "52.80",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2017",
   "actual": "47.50",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2018",
   "actual": "43",
   "target": "48",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2019",
   "actual": "37.90",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2015",
   "actual": "83%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2016",
   "actual": "83.80%",
   "target": "87.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2017",
   "actual": "83.90%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2018",
   "actual": "84.20%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly composite for adult and child",
   "submeasure": "Access to care",
   "year": "2019",
   "actual": "82.70%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2015",
   "actual": "83%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2016",
   "actual": "83.80%",
   "target": "89.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2017",
   "actual": "83.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2018",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "Member experience of care",
   "year": "2019",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2015",
   "actual": "67.20%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2016",
   "actual": "70.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2017",
   "actual": "70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2018",
   "actual": "68.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "MEMBER HEALTH STATUS",
   "year": "2019",
   "actual": "66%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2015",
   "actual": "19.30%",
   "target": "17%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2016",
   "actual": "20.60%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2017",
   "actual": "20.45%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2018",
   "actual": "19.74%",
   "target": "16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2019",
   "actual": "19.65%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2015",
   "actual": "33%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2016",
   "actual": "30.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2017",
   "actual": "29.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2018",
   "actual": "27.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2019",
   "actual": "27.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2015",
   "actual": "26.70%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2016",
   "actual": "29.20%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2017",
   "actual": "29.30%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2019",
   "actual": "29.50%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2015",
   "actual": "68.40%",
   "target": "56.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2016",
   "actual": "68.70%",
   "target": "57.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2017",
   "actual": "69.20%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2018",
   "actual": "67.70%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2019",
   "actual": "68.10%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2015",
   "actual": "36.10%",
   "target": "56.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2016",
   "actual": "43%",
   "target": "57.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2017",
   "actual": "51%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2018",
   "actual": "45.70%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2019",
   "actual": "49.30%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2015",
   "actual": "34.90%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2016",
   "actual": "36.10%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2017",
   "actual": "43%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2018",
   "actual": "51%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2019",
   "actual": "47.60%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2015",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2016",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2017",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2018",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2019",
   "actual": "68.90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2015",
   "actual": "67.80%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2016",
   "actual": "68.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2017",
   "actual": "68.40%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2018",
   "actual": "73.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2019",
   "actual": "74.50%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2015",
   "actual": "11.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2016",
   "actual": "10.10%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2017",
   "actual": "10.70%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2018",
   "actual": "9.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2019",
   "actual": "11.10%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2017",
   "actual": "48",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2018",
   "actual": "1",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2019",
   "actual": "0",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2017",
   "actual": "81%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2019",
   "actual": "85.10%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-02-24-v3",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-02-24_V3.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "36.50%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "No Data",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "No Data",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "11.30%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "12.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "No Data",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "No Data",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2018",
   "actual": "84.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2019",
   "actual": "79.50%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2020",
   "actual": "75.10%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2021",
   "actual": "No Data",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2022",
   "actual": "No Data",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2018",
   "actual": "82.80%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2019",
   "actual": "86.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2020",
   "actual": "87.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2018",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2019",
   "actual": "65.90%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2020",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2021",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2022",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2018",
   "actual": "75.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2019",
   "actual": "74.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2020",
   "actual": "73.60%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2021",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2022",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2018",
   "actual": "1.80%",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2020",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2021",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "30 day illicit drug use among 6th graders percentage of 6th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 6th graders",
   "year": "2022",
   "actual": "No Data",
   "target": "1.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2018",
   "actual": "4.50%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2020",
   "actual": "0%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2021",
   "actual": "No Data",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2022",
   "actual": "No Data",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2018",
   "actual": "8.20%",
   "target": "7%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "7%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2020",
   "actual": "0%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2021",
   "actual": "No Data",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2022",
   "actual": "No Data",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2018",
   "actual": "15.40%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2020",
   "actual": "0%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2021",
   "actual": "No Data",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2022",
   "actual": "No Data",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2018",
   "actual": "20.40%",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2020",
   "actual": "0%",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2021",
   "actual": "No Data",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2022",
   "actual": "No Data",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2019",
   "actual": "No Data",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2020",
   "actual": "0%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2021",
   "actual": "No Data",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2022",
   "actual": "No Data",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2018",
   "actual": "79.90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2019",
   "actual": "81%",
   "target": "80.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2020",
   "actual": "81.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2021",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2022",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2018",
   "actual": "90.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2019",
   "actual": "92.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2020",
   "actual": "80.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2021",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2022",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2018",
   "actual": "70.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2020",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2022",
   "actual": "No Data",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2018",
   "actual": "205.30",
   "target": "139",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2019",
   "actual": "222.40",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2020",
   "actual": "212.90",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2021",
   "actual": "No Data",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2022",
   "actual": "No Data",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2018",
   "actual": "516.80",
   "target": "408",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2019",
   "actual": "440.90",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2020",
   "actual": "439.30",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2021",
   "actual": "No Data",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2022",
   "actual": "No Data",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2018",
   "actual": "293.40",
   "target": "232",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2019",
   "actual": "362.70",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2020",
   "actual": "395.90",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2021",
   "actual": "No Data",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2022",
   "actual": "No Data",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2018",
   "actual": "43",
   "target": "48",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2019",
   "actual": "37.90",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2020",
   "actual": "42.40",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2021",
   "actual": "No Data",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2022",
   "actual": "No Data",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "84.20%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "82.70%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "81.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "b. Children",
   "year": "2018",
   "actual": "No Data",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "89%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.10%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually too getting care quickly",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2018",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2019",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member experience of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2018",
   "actual": "68.90%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2019",
   "actual": "66%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "66.10%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "No Data",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "No Data",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2018",
   "actual": "No Data",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "94.90%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "95.20%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "No Data",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "No Data",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2018",
   "actual": "19.74%",
   "target": "16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2019",
   "actual": "19.65%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2020",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2021",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2022",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2018",
   "actual": "27.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2019",
   "actual": "27.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2020",
   "actual": "29.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2021",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2022",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2019",
   "actual": "29.50%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2020",
   "actual": "No Data",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2021",
   "actual": "No Data",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2022",
   "actual": "No Data",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2018",
   "actual": "67.70%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2019",
   "actual": "68.10%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2020",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2021",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2022",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2018",
   "actual": "45.70%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2019",
   "actual": "49.30%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2020",
   "actual": "52.30%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2021",
   "actual": "No Data",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2022",
   "actual": "No Data",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2018",
   "actual": "48.50%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2019",
   "actual": "50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2020",
   "actual": "53.10%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2021",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2022",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2018",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2019",
   "actual": "68.90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2020",
   "actual": "71.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2018",
   "actual": "73.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2019",
   "actual": "74.50%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2020",
   "actual": "75.50%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2021",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2022",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2018",
   "actual": "9.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2019",
   "actual": "11.10%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2020",
   "actual": "10.50%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2021",
   "actual": "No Data",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2022",
   "actual": "No Data",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2018",
   "actual": "1",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2019",
   "actual": "0",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2020",
   "actual": "2",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2021",
   "actual": "No Data",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2022",
   "actual": "No Data",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2018",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2019",
   "actual": "85.80%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2020",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2021",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2022",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2020-10-12-v2",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2020-10-12_V2.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2023",
   "actual": "42.40%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "12.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "16.20%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "15.40%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2023",
   "actual": "16.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2019",
   "actual": "79.50%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2020",
   "actual": "75.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2021",
   "actual": "74.90%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2022",
   "actual": "69.10%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2023",
   "actual": "39.30%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2019",
   "actual": "86.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2020",
   "actual": "87.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2021",
   "actual": "79.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2022",
   "actual": "88.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2023",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2021",
   "actual": "1.70%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2023",
   "actual": "1%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2021",
   "actual": "6.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2023",
   "actual": "6%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "82.70%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "81.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "81.80%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "79.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "76.50%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "89%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.10%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "89.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "85.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2023",
   "actual": "84.20%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2019",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2023",
   "actual": "90.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "86.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2023",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2019",
   "actual": "19.65%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2020",
   "actual": "17.96%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2021",
   "actual": "17.18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2022",
   "actual": "15.80%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2023",
   "actual": "15.30%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2019",
   "actual": "29.50%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2020",
   "actual": "29.77%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2021",
   "actual": "29.47%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2022",
   "actual": "31.20%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2023",
   "actual": "31.70%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "35",
   "measure_key": "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de",
   "submeasure": null,
   "year": "2023",
   "actual": "90.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "36",
   "measure_key": "health equity measure component 2 meaningful language access to culturally responsive health care services for cco members component 2 is based on the reporting of quarterly utilization data on interp",
   "submeasure": null,
   "year": "2023",
   "actual": "6.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "37",
   "measure_key": "infante mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000",
   "submeasure": "Infant Mortality Rate",
   "year": "2023",
   "actual": "3.76%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "38",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2023",
   "actual": "8.18%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "44",
   "measure_key": "quality of life poor physical health average number of physically unhealthy days in the past 30 among adults measuring health related quality of life helps build understanding around people s lived ex",
   "submeasure": "Quality of Life - Poor Physical Health",
   "year": "2023",
   "actual": "3.30",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "45",
   "measure_key": "quality of life poor mental health average number of mentally unhealthy days in the past 30 days age 18 measuring health related quality of life helps build understanding around people s lived experie",
   "submeasure": "Quality of Life - Poor Mental Health",
   "year": "2023",
   "actual": "5.30",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "46",
   "measure_key": "premature death number of years of potential life lost ypll per 100 000 before age 75 premature death is measured by summing the years between age at death and age 75 across all people who died before",
   "submeasure": "Premature Death",
   "year": "2023",
   "actual": "7,333",
   "target": "53,000",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "47",
   "measure_key": "mortality from drug overdoes number of deaths per 100 000 from drug overdoses excluding suicide drug overdose deaths account for a major proportion of all premature deaths and are largely preventable",
   "submeasure": "Mortality from Drug Overdose",
   "year": "2023",
   "actual": "25.70",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "48",
   "measure_key": "tobacco use teens percent of 11th graders who use tobacco past 30 days cigarette smoking is the most common cause of preventable death and disease it is identified as a cause of various cancers cardio",
   "submeasure": "Tobacco Use - Teens",
   "year": "2023",
   "actual": "12.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "49",
   "measure_key": "obesity teens percent of 11th graders who are obese bmi 95th percentile for age sex obesity is the second leading cause of preventable death in oregon it is a major risk factor for high blood pressure",
   "submeasure": "Obesity - Teens",
   "year": "2023",
   "actual": "13.40",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "50",
   "measure_key": "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi",
   "submeasure": "Statewide Sustainable Cost of Care",
   "year": "2023",
   "actual": "-2.91",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "51",
   "measure_key": "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers",
   "submeasure": "OHA Sustainable Cost of Care",
   "year": "2023",
   "actual": "8.80",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "52",
   "measure_key": "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti",
   "submeasure": "Critical events meeting the 14-calendar day timeline to provide correspondence to Tribal Leaders",
   "year": "2023",
   "actual": "100%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "53",
   "measure_key": "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc",
   "submeasure": "Tribal consultations meeting the 30-calendar day timeline for reporting of outcome of consultation",
   "year": "2023",
   "actual": "100%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "54",
   "measure_key": "timeliness of translations during emerging public health events to allow for equitable access to important public health information during public health events meet federal and state legal obligation",
   "submeasure": "Timeliness of Translations During Emerging Public Health Events",
   "year": "2023",
   "actual": "100.25",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2023-11-08",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "55",
   "measure_key": "pending redetermination applications over 45 days old total number of pending applications for redetermination that are over 45 days old",
   "submeasure": "PENDING REDETERMINATION APPLICATIONS OVER 45 DAYS OLD",
   "year": "2023",
   "actual": "83",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2023-11-08.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2023",
   "actual": "42.40%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2024",
   "actual": "42.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2025",
   "actual": "41.70%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "16.20%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "15.40%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2023",
   "actual": "16.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2024",
   "actual": "16.60%",
   "target": "17%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2025",
   "actual": "16.50%",
   "target": "17%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2021",
   "actual": "74.90%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2022",
   "actual": "69.10%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2023",
   "actual": "39.30%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2024",
   "actual": "34.50%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2025",
   "actual": "35.20%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2021",
   "actual": "79.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2022",
   "actual": "88.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2023",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2024",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2025",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2021",
   "actual": "1.70%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2023",
   "actual": "1%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2025",
   "actual": "0.50%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2021",
   "actual": "6.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2023",
   "actual": "6%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2025",
   "actual": "4.80%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "81.80%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "79.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "76.50%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2024",
   "actual": "76.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2025",
   "actual": "77.50%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "89.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "85.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2023",
   "actual": "84.20%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2024",
   "actual": "85.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2025",
   "actual": "85.20%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2023",
   "actual": "90.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2024",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2025",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "86.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2023",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2024",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2025",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2021",
   "actual": "17.18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2022",
   "actual": "15.80%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2023",
   "actual": "15.30%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2024",
   "actual": "13.90%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2025",
   "actual": "14%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2021",
   "actual": "29.47%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2022",
   "actual": "31.20%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2023",
   "actual": "31.70%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2024",
   "actual": "33.80%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2025",
   "actual": "33.90%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de",
   "submeasure": null,
   "year": "2023",
   "actual": "90.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de",
   "submeasure": null,
   "year": "2024",
   "actual": "75%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de",
   "submeasure": null,
   "year": "2025",
   "actual": "115%",
   "target": "63%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "health equity measure component 2 meaningful language access to culturally responsive health care services for cco members component 2 is based on the reporting of quarterly utilization data on interp",
   "submeasure": null,
   "year": "2023",
   "actual": "6.10%",
   "target": "7.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "health equity measure component 2 meaningful language access to culturally responsive health care services for cco members component 2 is based on the reporting of quarterly utilization data on interp",
   "submeasure": null,
   "year": "2025",
   "actual": "9.90%",
   "target": "7.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "infant mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000",
   "submeasure": "Infant Mortality Rate",
   "year": "2023",
   "actual": "3.76",
   "target": "3.86",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "infant mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000",
   "submeasure": "Infant Mortality Rate",
   "year": "2024",
   "actual": "4.49",
   "target": "3.86",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "infant mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000",
   "submeasure": "Infant Mortality Rate",
   "year": "2025",
   "actual": "4.57",
   "target": "3.86",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2023",
   "actual": "8.18",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2024",
   "actual": "81.80",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2025",
   "actual": "118",
   "target": "75",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "quality of life poor physical health average number of physically unhealthy days in the past 30 among adults measuring health related quality of life helps build understanding around people s lived ex",
   "submeasure": "Quality of Life - Poor Physical Health",
   "year": "2023",
   "actual": "3.30",
   "target": "3",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "quality of life poor physical health average number of physically unhealthy days in the past 30 among adults measuring health related quality of life helps build understanding around people s lived ex",
   "submeasure": "Quality of Life - Poor Physical Health",
   "year": "2025",
   "actual": "4.70",
   "target": "3",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "quality of life poor mental health average number of mentally unhealthy days in the past 30 days age 18 measuring health related quality of life helps build understanding around people s lived experie",
   "submeasure": "Quality of Life - Poor Mental Health",
   "year": "2023",
   "actual": "5.30",
   "target": "3",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "quality of life poor mental health average number of mentally unhealthy days in the past 30 days age 18 measuring health related quality of life helps build understanding around people s lived experie",
   "submeasure": "Quality of Life - Poor Mental Health",
   "year": "2024",
   "actual": "5.70",
   "target": "3",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "quality of life poor mental health average number of mentally unhealthy days in the past 30 days age 18 measuring health related quality of life helps build understanding around people s lived experie",
   "submeasure": "Quality of Life - Poor Mental Health",
   "year": "2025",
   "actual": "6.10",
   "target": "3",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "premature death number of years of potential life lost ypll per 100 000 before age 75 premature death is measured by summing the years between age at death and age 75 across all people who died before",
   "submeasure": "Premature Death",
   "year": "2023",
   "actual": "7,333",
   "target": "5,300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "premature death number of years of potential life lost ypll per 100 000 before age 75 premature death is measured by summing the years between age at death and age 75 across all people who died before",
   "submeasure": "Premature Death",
   "year": "2025",
   "actual": "6,824",
   "target": "5,300",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "mortality from drug overdoes number of deaths per 100 000 from drug overdoses excluding suicide drug overdose deaths account for a major proportion of all premature deaths and are largely preventable",
   "submeasure": "Mortality from Drug Overdose",
   "year": "2023",
   "actual": "25.70",
   "target": "7.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "mortality from drug overdoes number of deaths per 100 000 from drug overdoses excluding suicide drug overdose deaths account for a major proportion of all premature deaths and are largely preventable",
   "submeasure": "Mortality from Drug Overdose",
   "year": "2025",
   "actual": "32.60",
   "target": "7.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tobacco use teens percent of 11th graders who use tobacco past 30 days cigarette smoking is the most common cause of preventable death and disease it is identified as a cause of various cancers cardio",
   "submeasure": "Tobacco Use - Teens",
   "year": "2023",
   "actual": "12.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tobacco use teens percent of 11th graders who use tobacco past 30 days cigarette smoking is the most common cause of preventable death and disease it is identified as a cause of various cancers cardio",
   "submeasure": "Tobacco Use - Teens",
   "year": "2025",
   "actual": "9.80%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "obesity teens percent of 11th graders who are obese bmi 95th percentile for age sex obesity is the second leading cause of preventable death in oregon it is a major risk factor for high blood pressure",
   "submeasure": "Obesity - Teens",
   "year": "2023",
   "actual": "13.40%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "obesity teens percent of 11th graders who are obese bmi 95th percentile for age sex obesity is the second leading cause of preventable death in oregon it is a major risk factor for high blood pressure",
   "submeasure": "Obesity - Teens",
   "year": "2025",
   "actual": "12.40%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi",
   "submeasure": "Statewide Sustainable Cost of Care",
   "year": "2023",
   "actual": "-2.91",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi",
   "submeasure": "Statewide Sustainable Cost of Care",
   "year": "2024",
   "actual": "-4.07",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi",
   "submeasure": "Statewide Sustainable Cost of Care",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers",
   "submeasure": "OHA Sustainable Cost of Care",
   "year": "2023",
   "actual": "8.80",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers",
   "submeasure": "OHA Sustainable Cost of Care",
   "year": "2024",
   "actual": "-2",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers",
   "submeasure": "OHA Sustainable Cost of Care",
   "year": "2025",
   "actual": "4.60",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti",
   "submeasure": "Critical events meeting the 14-calendar day timeline to provide correspondence to Tribal Leaders",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti",
   "submeasure": "Critical events meeting the 14-calendar day timeline to provide correspondence to Tribal Leaders",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti",
   "submeasure": "Critical events meeting the 14-calendar day timeline to provide correspondence to Tribal Leaders",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc",
   "submeasure": "Tribal consultations meeting the 30-calendar day timeline for reporting of outcome of consultation",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc",
   "submeasure": "Tribal consultations meeting the 30-calendar day timeline for reporting of outcome of consultation",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc",
   "submeasure": "Tribal consultations meeting the 30-calendar day timeline for reporting of outcome of consultation",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "timeliness of translations during emerging public health events to allow for equitable access to important public health information during public health events meet federal and state legal obligation",
   "submeasure": "Timeliness of Translations During Emerging Public Health Events",
   "year": "2023",
   "actual": "100.25",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "timeliness of translations during emerging public health events to allow for equitable access to important public health information during public health events meet federal and state legal obligation",
   "submeasure": "Timeliness of Translations During Emerging Public Health Events",
   "year": "2025",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA_2025.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2017",
   "actual": "34.40%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "36.50%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2017",
   "actual": "11.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2018",
   "actual": "11.30%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2019",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "12.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "16.20%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2017",
   "actual": "78.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2018",
   "actual": "84.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2019",
   "actual": "79.50%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2020",
   "actual": "75.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2021",
   "actual": "74.90%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2017",
   "actual": "74.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2018",
   "actual": "82.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2019",
   "actual": "86.70%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2020",
   "actual": "87.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2021",
   "actual": "79.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2017",
   "actual": "62.20%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2018",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2019",
   "actual": "65.90%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2020",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2021",
   "actual": "66%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2017",
   "actual": "69.70%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2018",
   "actual": "75.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2019",
   "actual": "74.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2020",
   "actual": "73.60%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2021",
   "actual": "76.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2018",
   "actual": "4.50%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2021",
   "actual": "2.20%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2018",
   "actual": "8.20%",
   "target": "7%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2021",
   "actual": "1.70%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2018",
   "actual": "15.40%",
   "target": "14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2021",
   "actual": "6.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2018",
   "actual": "20.40%",
   "target": "18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2021",
   "actual": "2.80%",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2021",
   "actual": "17%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2017",
   "actual": "79.70%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2018",
   "actual": "79.90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2019",
   "actual": "81%",
   "target": "80.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2020",
   "actual": "81.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2021",
   "actual": "81.80%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2017",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2018",
   "actual": "90.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2019",
   "actual": "92.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2020",
   "actual": "80.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2021",
   "actual": "80.70%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2017",
   "actual": "88.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2018",
   "actual": "70.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2019",
   "actual": "76.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2020",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2021",
   "actual": "76.30%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2017",
   "actual": "163",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2018",
   "actual": "205.30",
   "target": "139",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2019",
   "actual": "222.40",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2020",
   "actual": "212.90",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2021",
   "actual": "191.70",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2017",
   "actual": "440.10",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2018",
   "actual": "516.80",
   "target": "408",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2019",
   "actual": "440.90",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2020",
   "actual": "439.30",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2021",
   "actual": "325.80",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2017",
   "actual": "246.50",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2018",
   "actual": "293.40",
   "target": "232",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2019",
   "actual": "362.70",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2020",
   "actual": "395.90",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2021",
   "actual": "432.50",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2017",
   "actual": "47.50",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2018",
   "actual": "43",
   "target": "48",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2019",
   "actual": "37.90",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2020",
   "actual": "42.40",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2021",
   "actual": "39.10",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "83.90%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "84.20%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "82.70%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "81.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "81.80%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "89%",
   "target": "87.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.10%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "89.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2017",
   "actual": "83.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2018",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2019",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2017",
   "actual": "70%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2018",
   "actual": "68.90%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2019",
   "actual": "66%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "66.10%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "67.10%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2019",
   "actual": "94.90%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "95.20%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "95.90%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2017",
   "actual": "20.45%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2018",
   "actual": "19.74%",
   "target": "16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2019",
   "actual": "19.65%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2020",
   "actual": "17.96%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2021",
   "actual": "17.18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2017",
   "actual": "29.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2018",
   "actual": "27.80%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2019",
   "actual": "27.90%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2020",
   "actual": "28.60%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2021",
   "actual": "26.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2017",
   "actual": "29.30%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2018",
   "actual": "29%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2019",
   "actual": "29.50%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2020",
   "actual": "29.77%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2021",
   "actual": "29.47%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2017",
   "actual": "69.20%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2018",
   "actual": "67.70%",
   "target": "69%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2019",
   "actual": "68.10%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2020",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2017",
   "actual": "51%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2018",
   "actual": "45.70%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2019",
   "actual": "49.30%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2020",
   "actual": "52.30%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2021",
   "actual": "51.80%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2017",
   "actual": "46.40%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2018",
   "actual": "48.50%",
   "target": "57%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2019",
   "actual": "50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2020",
   "actual": "53.10%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2021",
   "actual": "55.60%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2017",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2018",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2019",
   "actual": "68.90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2020",
   "actual": "71.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2021",
   "actual": "71.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2017",
   "actual": "68.40%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2018",
   "actual": "73.20%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2019",
   "actual": "74.50%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2020",
   "actual": "75.50%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2021",
   "actual": "70.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2017",
   "actual": "10.70%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2018",
   "actual": "9.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2019",
   "actual": "11.10%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2020",
   "actual": "10.50%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2021",
   "actual": "8.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2017",
   "actual": "48",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2018",
   "actual": "1",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2019",
   "actual": "0",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2020",
   "actual": "2",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2021",
   "actual": "0",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2017",
   "actual": "82.30%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2018",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2019",
   "actual": "85.80%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2020",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "appr-oha",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHA.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2013",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2014",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "57.70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2017",
   "actual": "90.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2017",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2013",
   "actual": "1.20%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2014",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2015",
   "actual": "70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2016",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2017",
   "actual": "62%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2017",
   "actual": "20%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "37%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2017-10-02.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2014",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2018",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "57.70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2017",
   "actual": "90.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2018",
   "actual": "87.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2017",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2018",
   "actual": "89.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "0%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2014",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2015",
   "actual": "70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2016",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2017",
   "actual": "62%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2018",
   "actual": "69%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2017",
   "actual": "20%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2018",
   "actual": "25%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "37%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2018-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2018",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "57.70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "61%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2017",
   "actual": "90.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2018",
   "actual": "87.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2019",
   "actual": "105%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2017",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2018",
   "actual": "89.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2019",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "0%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2015",
   "actual": "70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2016",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2017",
   "actual": "62%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2018",
   "actual": "69%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2019",
   "actual": "55%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2017",
   "actual": "20%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2018",
   "actual": "25%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2019",
   "actual": "22%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2019-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2018",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "61%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "No Data",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "No Data",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2018",
   "actual": "87.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2019",
   "actual": "105%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2020",
   "actual": "123%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2018",
   "actual": "89.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2019",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2020",
   "actual": "130%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "0%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2018",
   "actual": "69%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2019",
   "actual": "55%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2020",
   "actual": "56%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2021",
   "actual": "No Data",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2022",
   "actual": "No Data",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2018",
   "actual": "25%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2019",
   "actual": "22%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2020",
   "actual": "25%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2021",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership people of color percentage of ohcs residential loan program loans issued to people of color",
   "submeasure": "Homeownership",
   "year": "2022",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2020-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2021",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2017",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2018",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "57.70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "61%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2017",
   "actual": "90.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2018",
   "actual": "87.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2019",
   "actual": "105%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2020",
   "actual": "123%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2021",
   "actual": "111%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2017",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2018",
   "actual": "89.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2019",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2020",
   "actual": "130%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2021",
   "actual": "139%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2017",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "0%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "32%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2021",
   "actual": "236%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2021",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2021",
   "actual": "37%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "appr-ohcs-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2021-10-01.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2019",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2020",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2021",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2018",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "61%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "12%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2018",
   "actual": "87.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2019",
   "actual": "105%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2020",
   "actual": "123%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2021",
   "actual": "111%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2018",
   "actual": "89.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2019",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2020",
   "actual": "130%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2021",
   "actual": "139%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2022",
   "actual": "169%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2018",
   "actual": "0%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2019",
   "actual": "39%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2020",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2021",
   "actual": "32%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "43%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2021",
   "actual": "236%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2022",
   "actual": "-24%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2021",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2022",
   "actual": "86%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2021",
   "actual": "37%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Housing and Community Services, Department of",
   "agency_doc": "appr-ohcs-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OHCS_2022-10-03.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2013",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2015",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2016",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2013",
   "actual": "3.90",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2014",
   "actual": "4.08",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2015",
   "actual": "3.26",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2016",
   "actual": "2.72",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2017",
   "actual": "No Data",
   "target": "2",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2013",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2014",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2013",
   "actual": "83.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2014",
   "actual": "81.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2013",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2014",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2015",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2016",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2017-10-10",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2017",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2017-10-10.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2018",
   "actual": "87.400%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2018",
   "actual": "84.300%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2018",
   "actual": "90.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2018",
   "actual": "81.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2018",
   "actual": "91.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2018",
   "actual": "92.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2018",
   "actual": "91.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2018",
   "actual": "96.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2018",
   "actual": "92.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2018",
   "actual": "64.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2018",
   "actual": "69.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2018",
   "actual": "87.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2018",
   "actual": "88.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2018",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2018",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2018",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2018",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2016",
   "actual": "82.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2017",
   "actual": "81.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2018",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2017",
   "actual": "46.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2018",
   "actual": "47.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2019",
   "actual": "No Data",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2015",
   "actual": "84%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2017",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2018",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2019-09-27",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2019",
   "actual": "86.50%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2019-09-27.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2018",
   "actual": "87.400%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2018",
   "actual": "84.300%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2020",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2019",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2018",
   "actual": "90.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2019",
   "actual": "90.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2020",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2018",
   "actual": "81.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2019",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2020",
   "actual": "85.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2018",
   "actual": "91.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2019",
   "actual": "89.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2020",
   "actual": "90.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2018",
   "actual": "92.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2019",
   "actual": "93.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2018",
   "actual": "91.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2019",
   "actual": "91.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2020",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2018",
   "actual": "96.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2019",
   "actual": "97.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2020",
   "actual": "97.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2018",
   "actual": "92.900%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2019",
   "actual": "82.300%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2020",
   "actual": "74.300%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2018",
   "actual": "64.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2019",
   "actual": "62.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2020",
   "actual": "52.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2018",
   "actual": "69.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2019",
   "actual": "72.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2020",
   "actual": "65.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2018",
   "actual": "87.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2019",
   "actual": "84.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2018",
   "actual": "88.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2019",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2020",
   "actual": "82.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2018",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2019",
   "actual": "89.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2020",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2018",
   "actual": "85.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2019",
   "actual": "85.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2020",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2018",
   "actual": "93.100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2019",
   "actual": "93.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2020",
   "actual": "93.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2018",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2019",
   "actual": "89.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2016",
   "actual": "82.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2017",
   "actual": "81.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2016",
   "actual": "93.700%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2017",
   "actual": "91.300%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2018",
   "actual": "95.500%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2019",
   "actual": "95.300%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2017",
   "actual": "46.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2018",
   "actual": "47.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2019",
   "actual": "48.10%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "actual": "46.50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2017",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2018",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2019",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2020-09-23",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2020-09-23.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2018",
   "actual": "87.400%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2018",
   "actual": "84.300%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2020",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2019",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2021",
   "actual": "94.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2018",
   "actual": "90.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2019",
   "actual": "90.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2020",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2021",
   "actual": "90.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2018",
   "actual": "81.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2019",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2020",
   "actual": "85.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2021",
   "actual": "83.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2018",
   "actual": "91.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2019",
   "actual": "89.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2020",
   "actual": "90.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2021",
   "actual": "81.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2018",
   "actual": "92.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2019",
   "actual": "93.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2021",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2018",
   "actual": "91.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2019",
   "actual": "91.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2020",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2021",
   "actual": "84.100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2018",
   "actual": "96.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2019",
   "actual": "97.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2020",
   "actual": "97.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2021",
   "actual": "96.100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2018",
   "actual": "92.900%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2019",
   "actual": "82.300%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2020",
   "actual": "74.300%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2021",
   "actual": "68.200%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2018",
   "actual": "64.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2019",
   "actual": "62.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2020",
   "actual": "52.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2021",
   "actual": "62.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2018",
   "actual": "69.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2019",
   "actual": "72.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2020",
   "actual": "65.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2021",
   "actual": "69%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2018",
   "actual": "87.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2019",
   "actual": "84.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2021",
   "actual": "72.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2018",
   "actual": "88.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2019",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2020",
   "actual": "82.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2021",
   "actual": "86.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2018",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2019",
   "actual": "89.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2020",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2021",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2018",
   "actual": "85.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2019",
   "actual": "85.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2020",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2018",
   "actual": "93.100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2019",
   "actual": "93.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2020",
   "actual": "93.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2018",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2019",
   "actual": "89.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2021",
   "actual": "85.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2017",
   "actual": "81.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2017",
   "actual": "91.300%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2018",
   "actual": "95.500%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2019",
   "actual": "95.300%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2017",
   "actual": "46.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2018",
   "actual": "47.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2019",
   "actual": "48.10%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "actual": "46.50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2017",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2018",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2019",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "appr-ojd-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2021-10-01.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2022",
   "actual": "74.400%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2020",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2022",
   "actual": "65.500%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2019",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2022",
   "actual": "107%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2019",
   "actual": "90.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2020",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2021",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2022",
   "actual": "90.160%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2019",
   "actual": "84%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2020",
   "actual": "85.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2021",
   "actual": "82.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2022",
   "actual": "82.820%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2019",
   "actual": "89.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2020",
   "actual": "90.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2021",
   "actual": "81.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2022",
   "actual": "85.490%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2019",
   "actual": "93.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2021",
   "actual": "91.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2022",
   "actual": "87.630%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2019",
   "actual": "91.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2020",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2021",
   "actual": "83.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2022",
   "actual": "81.860%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2019",
   "actual": "97.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2020",
   "actual": "97.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2021",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2022",
   "actual": "93.050%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2019",
   "actual": "82.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2020",
   "actual": "74.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2021",
   "actual": "71.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2022",
   "actual": "79.650%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2019",
   "actual": "62.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2020",
   "actual": "52.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2021",
   "actual": "61.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2022",
   "actual": "59.540%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2019",
   "actual": "72.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2020",
   "actual": "65.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2021",
   "actual": "72.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2022",
   "actual": "72.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2019",
   "actual": "84.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2021",
   "actual": "73.100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2022",
   "actual": "75.940%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2019",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2020",
   "actual": "82.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2021",
   "actual": "86.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2022",
   "actual": "84.770%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2019",
   "actual": "89.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2020",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2021",
   "actual": "76.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2022",
   "actual": "62.670%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2019",
   "actual": "85.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2020",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2021",
   "actual": "79.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2022",
   "actual": "79.230%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2019",
   "actual": "93.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2020",
   "actual": "93.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2021",
   "actual": "87.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2022",
   "actual": "85.010%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2019",
   "actual": "89.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2021",
   "actual": "85.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2022",
   "actual": "87.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2019",
   "actual": "48.10%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "actual": "46.50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2021",
   "actual": "40.50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2022",
   "actual": "40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2019",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2021",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2022",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2023-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2022",
   "actual": "74.400%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2024",
   "actual": "67.500%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2020",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2022",
   "actual": "65.500%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2024",
   "actual": "56%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2022",
   "actual": "107%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2023",
   "actual": "96.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2024",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2020",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2021",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2022",
   "actual": "90.160%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2023",
   "actual": "87.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2024",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2020",
   "actual": "85.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2021",
   "actual": "82.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2022",
   "actual": "82.820%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2023",
   "actual": "81.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2024",
   "actual": "81.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2020",
   "actual": "90.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2021",
   "actual": "81.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2022",
   "actual": "85.490%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2023",
   "actual": "87.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2024",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2021",
   "actual": "91.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2022",
   "actual": "87.630%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2023",
   "actual": "96.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2024",
   "actual": "97.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2020",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2021",
   "actual": "83.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2022",
   "actual": "81.860%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2023",
   "actual": "84.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2024",
   "actual": "84.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2020",
   "actual": "97.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2021",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2022",
   "actual": "93.050%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2023",
   "actual": "92.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2024",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2020",
   "actual": "74.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2021",
   "actual": "71.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2022",
   "actual": "79.650%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2023",
   "actual": "80.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2024",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2020",
   "actual": "52.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2021",
   "actual": "61.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2022",
   "actual": "59.540%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2023",
   "actual": "59.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2024",
   "actual": "59.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2020",
   "actual": "65.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2021",
   "actual": "72.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2022",
   "actual": "72.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2023",
   "actual": "79.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2024",
   "actual": "79.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2021",
   "actual": "73.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2022",
   "actual": "75.940%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2023",
   "actual": "78.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2024",
   "actual": "79.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2020",
   "actual": "82.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2021",
   "actual": "86.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2022",
   "actual": "84.770%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2023",
   "actual": "88.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2024",
   "actual": "91.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2020",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2021",
   "actual": "76.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2022",
   "actual": "62.670%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2023",
   "actual": "79.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2024",
   "actual": "76.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2020",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2021",
   "actual": "79.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2022",
   "actual": "79.230%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2023",
   "actual": "73.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2024",
   "actual": "73.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2020",
   "actual": "93.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2021",
   "actual": "87.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2022",
   "actual": "85.010%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2023",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2024",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2021",
   "actual": "85.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2022",
   "actual": "87.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2023",
   "actual": "88.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2024",
   "actual": "86.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2022",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2023",
   "actual": "70.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "7 specialty courts justice system reinvolvement the percentage of specialty court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "7. Specialty Courts: Justice System Reinvolvement",
   "year": "2024",
   "actual": "90.900%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "actual": "46.50%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2021",
   "actual": "40.50%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2022",
   "actual": "48.20%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2023",
   "actual": "46.50%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2024",
   "actual": "41%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2021",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2022",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2024",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2024-09-26.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2022",
   "actual": "74.400%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2024",
   "actual": "67.500%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2022",
   "actual": "65.500%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2024",
   "actual": "56%",
   "target": "85%",
   "data_collection_period": "May 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2022",
   "actual": "107%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2024",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2025",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2021",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2022",
   "actual": "90.160%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2023",
   "actual": "87.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2024",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2025",
   "actual": "86.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2021",
   "actual": "82.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2022",
   "actual": "82.820%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2023",
   "actual": "81.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2024",
   "actual": "81.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2025",
   "actual": "83.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2021",
   "actual": "81.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2022",
   "actual": "85.490%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2023",
   "actual": "87.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2024",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2025",
   "actual": "88.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2021",
   "actual": "91.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2022",
   "actual": "87.630%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2023",
   "actual": "96.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2024",
   "actual": "97.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2025",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2021",
   "actual": "83.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2022",
   "actual": "81.860%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2023",
   "actual": "84.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2024",
   "actual": "84.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2025",
   "actual": "83.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2021",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2022",
   "actual": "93.050%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2023",
   "actual": "92.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2024",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2025",
   "actual": "97.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2021",
   "actual": "71.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2022",
   "actual": "79.650%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2023",
   "actual": "80.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2024",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2025",
   "actual": "76.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2021",
   "actual": "61.600%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2022",
   "actual": "59.540%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2023",
   "actual": "59.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2024",
   "actual": "59.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2025",
   "actual": "60.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2021",
   "actual": "72.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2022",
   "actual": "72.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2023",
   "actual": "79.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2024",
   "actual": "79.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2025",
   "actual": "78.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2021",
   "actual": "73.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2022",
   "actual": "75.940%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2023",
   "actual": "78.500%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2024",
   "actual": "79.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2025",
   "actual": "78.800%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2021",
   "actual": "86.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2022",
   "actual": "84.770%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2023",
   "actual": "88.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2024",
   "actual": "91.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2025",
   "actual": "90.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2021",
   "actual": "76.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2022",
   "actual": "62.670%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2023",
   "actual": "79.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2024",
   "actual": "76.900%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2025",
   "actual": "84.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2021",
   "actual": "79.200%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2022",
   "actual": "79.230%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2023",
   "actual": "73.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2024",
   "actual": "73.100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2025",
   "actual": "71.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2021",
   "actual": "87.400%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2022",
   "actual": "85.010%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2023",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2024",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2025",
   "actual": "89.700%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2022",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2023",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2024",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "7 specialty courts justice system reinvolvement the percentage of specialty court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "7. Specialty Courts: Justice System Reinvolvement",
   "year": "2024",
   "actual": "90.900%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "7 specialty courts justice system reinvolvement the percentage of specialty court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "7. Specialty Courts: Justice System Reinvolvement",
   "year": "2025",
   "actual": "87.900%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2021",
   "actual": "41%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2022",
   "actual": "48%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2023",
   "actual": "47%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2024",
   "actual": "41%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2025",
   "actual": "41%",
   "target": "53%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2021",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2022",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2023",
   "actual": "84%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2024",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Judicial Department",
   "agency_doc": "appr-ojd-2025-09-12",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2025",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OJD_2025-09-12.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2012",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2013",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2014",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2016",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2012",
   "actual": "11.70%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2013",
   "actual": "12.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2014",
   "actual": "13.10%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2015",
   "actual": "13.90%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2016",
   "actual": "11.60%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2012",
   "actual": "67",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2013",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2014",
   "actual": "76",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2015",
   "actual": "72",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2016",
   "actual": "78",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2012",
   "actual": "$2.94",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2013",
   "actual": "$2.86",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2014",
   "actual": "$2.94",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2015",
   "actual": "$2.82",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2016",
   "actual": "$2.51",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2012",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2013",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2016-10-17",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2016-10-17.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2013",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2014",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2016",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2017",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2013",
   "actual": "12.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2014",
   "actual": "13.10%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2015",
   "actual": "13.90%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2016",
   "actual": "11.60%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2017",
   "actual": "8.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2013",
   "actual": "72",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2014",
   "actual": "76",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2015",
   "actual": "72",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2016",
   "actual": "78",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2017",
   "actual": "80",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2013",
   "actual": "$2.86",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2014",
   "actual": "$2.94",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2015",
   "actual": "$2.82",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2016",
   "actual": "$2.51",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2017",
   "actual": "$2.71",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2013",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2017",
   "actual": "100",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2017-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2014",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2016",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2017",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2018",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2014",
   "actual": "13.10%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2015",
   "actual": "13.90%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2016",
   "actual": "11.60%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2017",
   "actual": "8.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2018",
   "actual": "9.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2014",
   "actual": "76",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2015",
   "actual": "72",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2016",
   "actual": "78",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2017",
   "actual": "80",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2018",
   "actual": "81",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2014",
   "actual": "$2.94",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2015",
   "actual": "$2.82",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2016",
   "actual": "$2.51",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2017",
   "actual": "$2.71",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2018",
   "actual": "$2.84",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2018",
   "actual": "91%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2017",
   "actual": "100",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2018",
   "actual": "161",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2018-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2016",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2017",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2018",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2015",
   "actual": "13.90%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2016",
   "actual": "11.60%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2017",
   "actual": "8.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2018",
   "actual": "9.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2019",
   "actual": "7.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2015",
   "actual": "72",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2016",
   "actual": "78",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2017",
   "actual": "80",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2018",
   "actual": "81",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2019",
   "actual": "79",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2015",
   "actual": "$2.82",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2016",
   "actual": "$2.51",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2017",
   "actual": "$2.71",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2018",
   "actual": "$2.84",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2019",
   "actual": "$2.77",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2018",
   "actual": "91%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2017",
   "actual": "100",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2018",
   "actual": "161",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2019",
   "actual": "204",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2019-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2016",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2017",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2018",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2016",
   "actual": "11.60%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2017",
   "actual": "8.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2018",
   "actual": "9.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2019",
   "actual": "7.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2020",
   "actual": "4.40%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2016",
   "actual": "78",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2017",
   "actual": "80",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2018",
   "actual": "81",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2019",
   "actual": "79",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2020",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2016",
   "actual": "$2.51",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2017",
   "actual": "$2.71",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2018",
   "actual": "$2.84",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2019",
   "actual": "$2.77",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2020",
   "actual": "$2.61",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2018",
   "actual": "91%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2017",
   "actual": "100",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2018",
   "actual": "161",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2019",
   "actual": "204",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2020-10-02",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2020",
   "actual": "195",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2020-10-02.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2017",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2018",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2017",
   "actual": "8.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2018",
   "actual": "9.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2019",
   "actual": "7.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2020",
   "actual": "4.40%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2017",
   "actual": "80",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2018",
   "actual": "81",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2019",
   "actual": "79",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2020",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2021",
   "actual": "105",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "61%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2017",
   "actual": "$2.71",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2018",
   "actual": "$2.84",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2019",
   "actual": "$2.77",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2020",
   "actual": "$2.61",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2021",
   "actual": "$2.65",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2017",
   "actual": "0%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2018",
   "actual": "91%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2017",
   "actual": "100",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2018",
   "actual": "161",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2019",
   "actual": "204",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2020",
   "actual": "195",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor Control Commission, Oregon",
   "agency_doc": "appr-olcc-2021-10-04",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2021",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2021-10-04.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2018",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2018",
   "actual": "9.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2019",
   "actual": "7.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2020",
   "actual": "4.40%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2022",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2018",
   "actual": "81",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2019",
   "actual": "79",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2020",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2021",
   "actual": "105",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2022",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "61%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2018",
   "actual": "$2.84",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2019",
   "actual": "$2.77",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2020",
   "actual": "$2.61",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2021",
   "actual": "$2.65",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2022",
   "actual": "$2.30",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2018",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2018",
   "actual": "91%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2022",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2018",
   "actual": "161",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2019",
   "actual": "204",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2020",
   "actual": "195",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2021",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Liquor and Cannabis Commission, Oregon",
   "agency_doc": "appr-olcc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2022",
   "actual": "83",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2022-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2023",
   "actual": "74.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2019",
   "actual": "7.20%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2020",
   "actual": "4.40%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2022",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2023",
   "actual": "7%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2019",
   "actual": "79",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2020",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2021",
   "actual": "105",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2022",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2023",
   "actual": "137",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "58%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "61%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2019",
   "actual": "$2.77",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2020",
   "actual": "$2.61",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2021",
   "actual": "$2.65",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2022",
   "actual": "$2.30",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2023",
   "actual": "$2.35",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2019",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "88.30%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2019",
   "actual": "82%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2022",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2019",
   "actual": "204",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2020",
   "actual": "195",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2021",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2022",
   "actual": "83",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2023",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2023",
   "actual": "74.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2020",
   "actual": "4.40%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2022",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2023",
   "actual": "7%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2024",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2020",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2021",
   "actual": "105",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2022",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2023",
   "actual": "137",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2024",
   "actual": "134",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "58%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "61%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2020",
   "actual": "$2.61",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2021",
   "actual": "$2.65",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2022",
   "actual": "$2.30",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2023",
   "actual": "$2.35",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2024",
   "actual": "$2.06",
   "target": "$2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "88.30%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2024",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2022",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2020",
   "actual": "195",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2021",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2022",
   "actual": "83",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2023",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2024",
   "actual": "95",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2024-09-30.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2023",
   "actual": "74.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "sales to minors percentage of licensees who refuse to sell to minor decoys",
   "submeasure": "Percentage of Licensees Who Refuse to Sell to Minor",
   "year": "2025",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2022",
   "actual": "4%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2023",
   "actual": "7%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2024",
   "actual": "13%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "rate of second violation percentage of licensees detected to have violated a liquor law in a second separate incident occurring within 2 years after the year of the first violation",
   "submeasure": "Rate of Second Violation",
   "year": "2025",
   "actual": "11%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2021",
   "actual": "105",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2022",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2023",
   "actual": "137",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2024",
   "actual": "134",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "licensing time average days from application receipt to license issuance",
   "submeasure": "Average Number of Days to Issue (Below Target Is Better)",
   "year": "2025",
   "actual": "74",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "58%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "59%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "61%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "67%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2021",
   "actual": "$2.65",
   "target": "$2.70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2022",
   "actual": "$2.30",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2023",
   "actual": "$2.35",
   "target": "$2.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2024",
   "actual": "$2.06",
   "target": "$2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "olcc rate of return net olcc distribution divided by actual expenses",
   "submeasure": "OLCC Rate of Return",
   "year": "2025",
   "actual": "$1.86",
   "target": "$2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2023",
   "actual": "88.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices: Percent of total best practices met by the Board.",
   "year": "2024",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2022",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "sales to minors recreational marijuana this measure is the rate at which licensees refuse to sell marijuana products to minor decoys",
   "submeasure": "Sales to Minors- Recreational Marijuana",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2021",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2022",
   "actual": "83",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2023",
   "actual": "96",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2024",
   "actual": "95",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Oregon Liquor and Cannabis Commission",
   "agency_doc": "appr-olcc-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "time to license marijuana average days to license completed marijuana applications",
   "submeasure": "Time to license- marijuana",
   "year": "2025",
   "actual": "156",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLCC_2025-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2018",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2019",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2020",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2021",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2022",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2019",
   "actual": "1.03",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2020",
   "actual": "1.17",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2021",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2022",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2019",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2020",
   "actual": "13.46",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2021",
   "actual": "24",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2022",
   "actual": "22",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2019",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2020",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2021",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned jun 30 upward trend positive result",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2022",
   "actual": "37%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2018",
   "actual": "25,828",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2019",
   "actual": "25,141",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2020",
   "actual": "15,848",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2021",
   "actual": "7,816",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours jun 30 upward trend positive result",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2022",
   "actual": "12,183",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2020",
   "actual": "0.96",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2021",
   "actual": "1.14",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period jun 30 upward trend positive result",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2022",
   "actual": "1.38",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2020",
   "actual": "64.90%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2021",
   "actual": "66.70%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives jun 30 upward trend positive result",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2022",
   "actual": "42%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "appr-oltco-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2022-10-03.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2019",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2020",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2021",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2022",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2023",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2019",
   "actual": "1.03",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2020",
   "actual": "1.17",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2021",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2022",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2023",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2019",
   "actual": "15",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2020",
   "actual": "13.46",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2021",
   "actual": "24",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2022",
   "actual": "22",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2023",
   "actual": "24",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2019",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2020",
   "actual": "47%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2021",
   "actual": "44%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2022",
   "actual": "37%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of nf and alf rcf facilities to which a long term care certified ombudsman is assigned upward trend positive result actual target",
   "submeasure": "Percent of NF and ALF/RCF facilities to which a Long-Term Care Certified Ombudsman is assigned.",
   "year": "2023",
   "actual": "35%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2019",
   "actual": "25,141",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2020",
   "actual": "15,848",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2021",
   "actual": "7,816",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2022",
   "actual": "12,183",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2023",
   "actual": "14,490",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2020",
   "actual": "0.96",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2021",
   "actual": "1.14",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2022",
   "actual": "1.38",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2023",
   "actual": "1.31",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2020",
   "actual": "64.90%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2021",
   "actual": "66.70%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2022",
   "actual": "42%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2023",
   "actual": "48%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "appr-oltco-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OLTCO_2023-10-02.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2015",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2013",
   "actual": "5%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2014",
   "actual": "5.65%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2015",
   "actual": "5.06%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2016",
   "actual": "5.15%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2017",
   "actual": "3.30%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2013",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2014",
   "actual": "4.03",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2015",
   "actual": "4.13",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2016",
   "actual": "10.17",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2017",
   "actual": "10.91",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2013",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2014",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2015",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2016",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2017",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2013",
   "actual": "1.20",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2014",
   "actual": "0.84",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2015",
   "actual": "0.31",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2016",
   "actual": "0.12",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2017",
   "actual": "0.16",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2017.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2015",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2015",
   "actual": "5.06%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2016",
   "actual": "5.15%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2017",
   "actual": "3.30%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2018",
   "actual": "2.04%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2019",
   "actual": "4.49%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2015",
   "actual": "4.13",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2016",
   "actual": "10.17",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2017",
   "actual": "10.91",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2018",
   "actual": "4.42",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2019",
   "actual": "6.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2015",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2016",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2017",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2015",
   "actual": "0.31",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2016",
   "actual": "0.12",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2017",
   "actual": "0.16",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2018",
   "actual": "0.09",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2019-08-07-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2019",
   "actual": "0.06",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2019-08-07%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2016",
   "actual": "5.15%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2017",
   "actual": "3.30%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2018",
   "actual": "2.04%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2019",
   "actual": "4.49%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2020",
   "actual": "0.52%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2016",
   "actual": "10.17",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2017",
   "actual": "10.91",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2018",
   "actual": "4.42",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2019",
   "actual": "6.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2020",
   "actual": "5.36",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2016",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2017",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2016",
   "actual": "0.12",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2017",
   "actual": "0.16",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2018",
   "actual": "0.09",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2019",
   "actual": "0.06",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2020-08-06-final",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2020",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2020_08_06%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2019",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2017",
   "actual": "3.30%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2018",
   "actual": "2.04%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2019",
   "actual": "4.49%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2020",
   "actual": "0.52%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2021",
   "actual": "2.80%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2017",
   "actual": "10.91",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2018",
   "actual": "4.42",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2019",
   "actual": "6.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2020",
   "actual": "5.36",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2021",
   "actual": "1.06",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2017",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2017",
   "actual": "0.16",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2018",
   "actual": "0.09",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2019",
   "actual": "0.06",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2020",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "appr-omb-2021-08-16-final",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2021",
   "actual": "0.08",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2021_08_16%20FINAL.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2019",
   "actual": "1",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2019",
   "actual": "6.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2020",
   "actual": "5.36",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2021",
   "actual": "1.06",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2022",
   "actual": "6.03",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2023",
   "actual": "1.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2019",
   "actual": "0.06",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2020",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2021",
   "actual": "0.08",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2022",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2023-08-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2023",
   "actual": "0.07",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2023-08-22.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new notice of proposed disciplinary action wit",
   "submeasure": "MONITOR LICENSEES WITH BOARD ORDERS AND CORRECTIVE ACTION AGREEMENTS",
   "year": "2024",
   "actual": "1.32%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2020",
   "actual": "5.36",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2021",
   "actual": "1.06",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2022",
   "actual": "6.03",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2023",
   "actual": "1.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2024",
   "actual": "2.39",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2020",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2021",
   "actual": "0.08",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2022",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2023",
   "actual": "0.07",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2024-07-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2024",
   "actual": "0.07",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2024-07-29.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately number of board issued license denials overturned upon appeal",
   "submeasure": "LICENSE APPROPRIATELY",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately number of disciplinary actions overturned on appeal",
   "submeasure": "DISCIPLINE APPROPRIATELY",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new notice of proposed disciplinary action wit",
   "submeasure": "MONITOR LICENSEES WITH BOARD ORDERS AND CORRECTIVE ACTION AGREEMENTS",
   "year": "2024",
   "actual": "1.32%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new notice of proposed disciplinary action wit",
   "submeasure": "MONITOR LICENSEES WITH BOARD ORDERS AND CORRECTIVE ACTION AGREEMENTS",
   "year": "2025",
   "actual": "1.28%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2021",
   "actual": "1.06",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2022",
   "actual": "6.03",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2023",
   "actual": "1.57",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2024",
   "actual": "2.39",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2025",
   "actual": "2.09",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2021",
   "actual": "0.08",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2022",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2023",
   "actual": "0.07",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2024",
   "actual": "0.07",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Oregon Medical Board",
   "agency_doc": "appr-omb-2025-10-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2025",
   "actual": "0.09",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMB_2025-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2012",
   "actual": "53%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2013",
   "actual": "46%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2014",
   "actual": "51%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2015",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2012",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2013",
   "actual": "54%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2014",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2016-10-10",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2016-10-10.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2013",
   "actual": "46%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2014",
   "actual": "51%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2015",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2017",
   "actual": "72%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2013",
   "actual": "54%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2014",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2017.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2017",
   "actual": "72%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2018",
   "actual": "10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2019",
   "actual": "3%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2020",
   "actual": "31%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2019",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "45%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2020.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2017",
   "actual": "72%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2018",
   "actual": "10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2019",
   "actual": "3%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2020",
   "actual": "31%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2021",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2019",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "45%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2021.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2018",
   "actual": "10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2019",
   "actual": "3%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2020",
   "actual": "31%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2021",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2022",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2019",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "45%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2022-10-03.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2019",
   "actual": "3%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2020",
   "actual": "31%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2021",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2022",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2023",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2019",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "45%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2023-10-02.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2020",
   "actual": "31%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2021",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2022",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2023",
   "actual": "102%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2024",
   "actual": "106%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2023",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89.90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "55%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "appr-omcb-2024-10-28",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2024",
   "actual": "51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMCB_2024-10-28.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2012",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2013",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2014",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2015",
   "actual": "77%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2012",
   "actual": "81%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2013",
   "actual": "76%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2014",
   "actual": "79%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2015",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2016",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2012",
   "actual": "26%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2013",
   "actual": "28%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2014",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2015",
   "actual": "22%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2016",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2012",
   "actual": "115%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2013",
   "actual": "148%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2014",
   "actual": "129%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2016",
   "actual": "139%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2012",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2013",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2012",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2013",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2014",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2015",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2016",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2012",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2015",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2016",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "76%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "82%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "77%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "81%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "75%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "72%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "75%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "66%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "81%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "72%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "78%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "82%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "73%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2016-10-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2016-10-05.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2013",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2014",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2015",
   "actual": "77%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2013",
   "actual": "76%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2014",
   "actual": "79%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2015",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2016",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2017",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2013",
   "actual": "28%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2014",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2015",
   "actual": "22%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2016",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2017",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2013",
   "actual": "148%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2014",
   "actual": "129%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2016",
   "actual": "139%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2017",
   "actual": "117%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2013",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2013",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2014",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2015",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2016",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2017",
   "actual": "100",
   "target": "98",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2015",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2016",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2017",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "82%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "77%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "75%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "67%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "75%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "66%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "72%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "78%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "73%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2017",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2017.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2020",
   "actual": "103.50%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2016",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2017",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2018",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2019",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2020",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2016",
   "actual": "23%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2017",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2018",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2019",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2020",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2016",
   "actual": "139%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2017",
   "actual": "117%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2018",
   "actual": "126%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2019",
   "actual": "133%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2020",
   "actual": "116%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2018",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2016",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2017",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2016",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2017",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2018",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2018",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2019",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2017",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2019",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "74%",
   "target": "55%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2020.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2017",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2020",
   "actual": "103.50%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2017",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2018",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2019",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2020",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2021",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2017",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2018",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2019",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2020",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2021",
   "actual": "30%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2017",
   "actual": "117%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2018",
   "actual": "126%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2019",
   "actual": "133%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2020",
   "actual": "116%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2021",
   "actual": "122%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2018",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2017",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2018",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2017",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2018",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2019",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "44%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2018",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2018",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2019",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2017",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2019",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2021",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Military Department",
   "agency_doc": "appr-omd-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2021.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2019",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2020",
   "actual": "103.50%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2022",
   "actual": "85.78%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2023",
   "actual": "68.64%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2019",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2020",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2021",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2022",
   "actual": "64.10%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2023",
   "actual": "56.40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2019",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2020",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2021",
   "actual": "30%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2022",
   "actual": "30.75%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2023",
   "actual": "35.33%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2019",
   "actual": "133%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2020",
   "actual": "116%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2021",
   "actual": "122%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2022",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2023",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2019",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2019",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2019",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "44%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2019",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2023",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2019",
   "actual": "54%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2019",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2021",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2023",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2023-10-02.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2020",
   "actual": "103.50%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2022",
   "actual": "85.78%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2023",
   "actual": "68.64%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2024",
   "actual": "66.93%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2020",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2021",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2022",
   "actual": "64.10%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2023",
   "actual": "56.40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2024",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2020",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2021",
   "actual": "30%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2022",
   "actual": "30.75%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2023",
   "actual": "35.33%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2024",
   "actual": "38.04%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2020",
   "actual": "116%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2021",
   "actual": "122%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2022",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2023",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2024",
   "actual": "120%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2024",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "44%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2023",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2021",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2023",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2024-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2022",
   "actual": "85.78%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2023",
   "actual": "68.64%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2024",
   "actual": "66.93%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2025",
   "actual": "70.05%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2021",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2022",
   "actual": "64.10%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2023",
   "actual": "56.40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2024",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2025",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2021",
   "actual": "30%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2022",
   "actual": "30.75%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2023",
   "actual": "35.33%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2024",
   "actual": "38.04%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2025",
   "actual": "40.74%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2021",
   "actual": "122%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2022",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2023",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2024",
   "actual": "120%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2025",
   "actual": "117%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2024",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2025",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "44%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2025",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2025",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2023",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2025",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2025",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2021",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2023",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2025",
   "actual": "99%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "appr-omd-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OMD_2025-10-01.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2012",
   "actual": "394",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2013",
   "actual": "410",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2014",
   "actual": "421",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2015",
   "actual": "458",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2016",
   "actual": "513",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2012",
   "actual": "1,938",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2013",
   "actual": "1,965",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2014",
   "actual": "1,979",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2015",
   "actual": "2,009",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2016",
   "actual": "2,039",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2012",
   "actual": "47",
   "target": "40",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2013",
   "actual": "49",
   "target": "50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2014",
   "actual": "44",
   "target": "50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2015",
   "actual": "40",
   "target": "50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2016",
   "actual": "45",
   "target": "50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2012",
   "actual": "80%",
   "target": "75.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2013",
   "actual": "80%",
   "target": "75.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2014",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2016",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2012",
   "actual": "No Data",
   "target": "76%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2013",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2014",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2016",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "96%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "92%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "96%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "97%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "94%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "93%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2012",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2016-08-18.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2013",
   "actual": "410",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2014",
   "actual": "421",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2015",
   "actual": "458",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2016",
   "actual": "513",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2017",
   "actual": "467",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2013",
   "actual": "1,965",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2014",
   "actual": "1,979",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2015",
   "actual": "2,009",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2016",
   "actual": "2,039",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2017",
   "actual": "2,048",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2013",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2014",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2015",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2016",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2013",
   "actual": "80%",
   "target": "75.60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2014",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2016",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2013",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2014",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2016",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2017-09-28.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2014",
   "actual": "421",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2015",
   "actual": "458",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2016",
   "actual": "513",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2017",
   "actual": "467",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2018",
   "actual": "480",
   "target": "500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2014",
   "actual": "1,979",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2015",
   "actual": "2,009",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2016",
   "actual": "2,039",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2017",
   "actual": "2,048",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2018",
   "actual": "2,064",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2014",
   "actual": "44%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2015",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2016",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2014",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2016",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2018",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2014",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2016",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2018",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2018-09-17",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2018-09-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2015",
   "actual": "458",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2016",
   "actual": "513",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2017",
   "actual": "467",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2018",
   "actual": "480",
   "target": "500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2019",
   "actual": "486",
   "target": "510",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2015",
   "actual": "2,009",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2016",
   "actual": "2,039",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2017",
   "actual": "2,048",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2018",
   "actual": "2,064",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2019",
   "actual": "2,052",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2015",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2016",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2019",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2016",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2018",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2015",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2016",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2018",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2019",
   "actual": "82%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2019-09-12",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2019-09-12.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2016",
   "actual": "513",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2017",
   "actual": "467",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2018",
   "actual": "480",
   "target": "500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2019",
   "actual": "486",
   "target": "510",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2020",
   "actual": "391",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2016",
   "actual": "2,039",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2017",
   "actual": "2,048",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2018",
   "actual": "2,064",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2019",
   "actual": "2,052",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2020",
   "actual": "2,065",
   "target": "2,107",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2016",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2019",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2020",
   "actual": "55%",
   "target": "54.70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2016",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2018",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2016",
   "actual": "No Data",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2018",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2019",
   "actual": "82%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2020",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2020-09-14",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2020-09-14.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2017",
   "actual": "467",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2018",
   "actual": "480",
   "target": "500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2019",
   "actual": "486",
   "target": "510",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2020",
   "actual": "391",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2021",
   "actual": "493",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2017",
   "actual": "2,048",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2018",
   "actual": "2,064",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2019",
   "actual": "2,052",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2020",
   "actual": "2,065",
   "target": "2,107",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2021",
   "actual": "2,106",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2017",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2019",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2020",
   "actual": "55%",
   "target": "54.70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2021",
   "actual": "60%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2018",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2021",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2018",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2019",
   "actual": "82%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2020",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2021-08-26",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2021-08-26.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property upward trend negative result 550 5 500 8 450 400 350 300 250 200 100 50 year 0 m actual target",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2018",
   "actual": "480",
   "target": "500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property upward trend negative result 550 5 500 8 450 400 350 300 250 200 100 50 year 0 m actual target",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2019",
   "actual": "486",
   "target": "510",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property upward trend negative result 550 5 500 8 450 400 350 300 250 200 100 50 year 0 m actual target",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2020",
   "actual": "391",
   "target": "450",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property upward trend negative result 550 5 500 8 450 400 350 300 250 200 100 50 year 0 m actual target",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2021",
   "actual": "493",
   "target": "450",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property upward trend negative result 550 5 500 8 450 400 350 300 250 200 100 50 year 0 m actual target",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2022",
   "actual": "479",
   "target": "450",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program upward trend positive result 2 200 2 000 1 800 1 600 1 400 1 200 1 000 800 600 400 ",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2018",
   "actual": "2,064",
   "target": "2,087",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program upward trend positive result 2 200 2 000 1 800 1 600 1 400 1 200 1 000 800 600 400 ",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2019",
   "actual": "2,052",
   "target": "2,087",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program upward trend positive result 2 200 2 000 1 800 1 600 1 400 1 200 1 000 800 600 400 ",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2020",
   "actual": "2,065",
   "target": "2,107",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program upward trend positive result 2 200 2 000 1 800 1 600 1 400 1 200 1 000 800 600 400 ",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2021",
   "actual": "2,106",
   "target": "2,130",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program upward trend positive result 2 200 2 000 1 800 1 600 1 400 1 200 1 000 800 600 400 ",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2022",
   "actual": "2,099",
   "target": "2,130",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program upward trend positive result 60 55 50 45 40 35 30 25 15 10 5 0 year m actual mm target",
   "submeasure": null,
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program upward trend positive result 60 55 50 45 40 35 30 25 15 10 5 0 year m actual mm target",
   "submeasure": null,
   "year": "2019",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program upward trend positive result 60 55 50 45 40 35 30 25 15 10 5 0 year m actual mm target",
   "submeasure": null,
   "year": "2020",
   "actual": "55%",
   "target": "54.70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program upward trend positive result 60 55 50 45 40 35 30 25 15 10 5 0 year m actual mm target",
   "submeasure": null,
   "year": "2021",
   "actual": "60%",
   "target": "57.10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program upward trend positive result 60 55 50 45 40 35 30 25 15 10 5 0 year m actual mm target",
   "submeasure": null,
   "year": "2022",
   "actual": "56%",
   "target": "57.10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91 upward trend positive result 18 19 20 21 22 m actual targ",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2018",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91 upward trend positive result 18 19 20 21 22 m actual targ",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2019",
   "actual": "77%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91 upward trend positive result 18 19 20 21 22 m actual targ",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91 upward trend positive result 18 19 20 21 22 m actual targ",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2021",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91 upward trend positive result 18 19 20 21 22 m actual targ",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2022",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999 upward trend positive result 90 80 70 60 50 40 30 4 20 0 0 0 year 0 i q 18 20 22 mi actual m target",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2018",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999 upward trend positive result 90 80 70 60 50 40 30 4 20 0 0 0 year 0 i q 18 20 22 mi actual m target",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2019",
   "actual": "82%",
   "target": "86%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999 upward trend positive result 90 80 70 60 50 40 30 4 20 0 0 0 year 0 i q 18 20 22 mi actual m target",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2020",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999 upward trend positive result 90 80 70 60 50 40 30 4 20 0 0 0 year 0 i q 18 20 22 mi actual m target",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999 upward trend positive result 90 80 70 60 50 40 30 4 20 0 0 0 year 0 i q 18 20 22 mi actual m target",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "unlabelled run 1",
   "year": "2018",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "unlabelled run 1",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "unlabelled run 1",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2022_08_15.pdf"
  },
  {
   "agency": "Parks and Recreation, Oregon Department of",
   "agency_doc": "appr-oprd-2022-08-15",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "unlabelled run 1",
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  },
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  },
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  },
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  },
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  },
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  {
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   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission upward trend positive result 110 100 90 40 20 10 18 19 20 21 22 m actual target",
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   "submeasure": "Percent of Commission Best Practices Met",
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   "submeasure": "Percent of Commission Best Practices Met",
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   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2019",
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   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
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  {
   "agency": "Parks and Recreation Department",
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   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2020",
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   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
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  },
  {
   "agency": "Parks and Recreation Department",
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   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
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   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
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   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
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   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
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  },
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   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2019",
   "actual": "2,052",
   "target": "2,087",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2020",
   "actual": "2,065",
   "target": "2,107",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2021",
   "actual": "2,106",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2022",
   "actual": "2,099",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2023",
   "actual": "2,109",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2019",
   "actual": "53%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2020",
   "actual": "55%",
   "target": "54.70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2021",
   "actual": "60%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2022",
   "actual": "56%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2023",
   "actual": "52.30%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2019",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2021",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2022",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2023",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2019",
   "actual": "82%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2020",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2023-10-17",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2023-10-17.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2020",
   "actual": "391",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2021",
   "actual": "493",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2022",
   "actual": "479",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2023",
   "actual": "495",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2024",
   "actual": "500",
   "target": "490",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2020",
   "actual": "2,065",
   "target": "2,107",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2021",
   "actual": "2,106",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2022",
   "actual": "2,099",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2023",
   "actual": "2,109",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2024",
   "actual": "2,125",
   "target": "2,146",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2020",
   "actual": "55%",
   "target": "54.70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2021",
   "actual": "60%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2022",
   "actual": "56%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2023",
   "actual": "52.30%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2024",
   "actual": "51.60%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2021",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2022",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2023",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2024",
   "actual": "74.34%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2020",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2024-09-26",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2024-09-26.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2021",
   "actual": "493",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2022",
   "actual": "479",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2023",
   "actual": "495",
   "target": "450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2024",
   "actual": "500",
   "target": "490",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "park visitation visitors per acre of oregon parks and recreation department property",
   "submeasure": "Visitors Per Acre of Oregon Parks and Recreation Department Property",
   "year": "2025",
   "actual": "508",
   "target": "490",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2021",
   "actual": "2,106",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2022",
   "actual": "2,099",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2023",
   "actual": "2,109",
   "target": "2,130",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2024",
   "actual": "2,125",
   "target": "2,146",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "heritage program benefits number of properties sites or districts that benefit from an oprd managed heritage program",
   "submeasure": "Number of Properties, Sites, or Districts That Benefit From an OPRD-Managed Heritage Program",
   "year": "2025",
   "actual": "2,122",
   "target": "2,162",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2021",
   "actual": "60%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2022",
   "actual": "56%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2023",
   "actual": "52.30%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2024",
   "actual": "51.60%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant programs percent of oregon communities that benefit from an oprd managed grant program",
   "submeasure": "Percent of Oregon communities that benefit from an OPRD-managed grant program",
   "year": "2025",
   "actual": "58.84%",
   "target": "57.10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2021",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2022",
   "actual": "76%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2023",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2024",
   "actual": "74.34%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "property acquisition recreation lands index park lands and waters acquired by oprd as a percentage of total goal linked to oregon benchmark 91",
   "submeasure": "Park Lands and Waters Acquired by OPRD as a Percentage of Total Goal",
   "year": "2025",
   "actual": "74.86%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2021",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2023",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2024",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facilities backlog percent reduction in facilities backlog since 1999",
   "submeasure": "Percent Reduction in Facilities Backlog",
   "year": "2025",
   "actual": "97%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Parks and Recreation Department",
   "agency_doc": "appr-oprd-2025-09-29",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "commission best practices percent of total best practices met by the state parks and recreation commission",
   "submeasure": "Percent of Commission Best Practices Met",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OPRD_2025-09-29.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2019",
   "actual": "136.35%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2020",
   "actual": "147.06%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2021",
   "actual": "86.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2023",
   "actual": "58%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2022",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2019",
   "actual": "98.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2023-09-26",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2023-09-26.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety this measure tracks the number of horse fatalities in regulated races the legislature s target is no more than 1 fatality per 1 000 starters a lower percentage indicates that actual fata",
   "submeasure": "ORC KPM #1",
   "year": "2021",
   "actual": "86.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety this measure tracks the number of horse fatalities in regulated races the legislature s target is no more than 1 fatality per 1 000 starters a lower percentage indicates that actual fata",
   "submeasure": "ORC KPM #1",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety this measure tracks the number of horse fatalities in regulated races the legislature s target is no more than 1 fatality per 1 000 starters a lower percentage indicates that actual fata",
   "submeasure": "ORC KPM #1",
   "year": "2023",
   "actual": "58%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety this measure tracks the number of horse fatalities in regulated races the legislature s target is no more than 1 fatality per 1 000 starters a lower percentage indicates that actual fata",
   "submeasure": "ORC KPM #1",
   "year": "2024",
   "actual": "41.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety this measure tracks the number of horse fatalities in regulated races the legislature s target is no more than 1 fatality per 1 000 starters a lower percentage indicates that actual fata",
   "submeasure": "ORC KPM #1",
   "year": "2025",
   "actual": "40.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "horse welfare this measure tracks the percentage of equine drug tests that exceed approved thresholds for controlled substances with a goal of no more than 1 positive result per 250 tests performance ",
   "submeasure": "Track any known illegal horse racing wagering in Oregon",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "equine safety injuries this measure tracks the number of horses that sustain injuries during regulated races expressed per 1 000 starts the legislature s target is no more than 3 injuries per 1 000 st",
   "submeasure": "Track known animal abuse for racing animal athletes that are currently racing in Oregon.",
   "year": "2025",
   "actual": "163%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "license turnaround time this measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check oregon",
   "submeasure": "ORC KPM #2",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "license turnaround time this measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check oregon",
   "submeasure": "ORC KPM #2",
   "year": "2022",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "license turnaround time this measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check oregon",
   "submeasure": "ORC KPM #2",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "license turnaround time this measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check oregon",
   "submeasure": "ORC KPM #2",
   "year": "2024",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "license turnaround time this measure tracks the average number of workdays from receipt of a complete individual application and questionnaire to the completion of the criminal background check oregon",
   "submeasure": "ORC KPM #2",
   "year": "2025",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2024",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2025",
   "actual": "93.75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2025",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2025",
   "actual": "90.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2024",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2025",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2025",
   "actual": "85.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2024",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2025",
   "actual": "91.80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "appr-orc-2025-09-18",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2025",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_ORC_2025-09-18.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2012",
   "actual": "58%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2013",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2014",
   "actual": "79%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2015",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2012",
   "actual": "3%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2013",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2014",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2015",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2016",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2012",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2013",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2014",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2015",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2012",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2013",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2014",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2015",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2016",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2013",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2016-09-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2013",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2014",
   "actual": "79%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2015",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "48%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2013",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2014",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2015",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2016",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2017",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2013",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2014",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2015",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2017",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2013",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2014",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2015",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2016",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2017",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2013",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2017-09-25",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2017-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2014",
   "actual": "79%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2015",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "48%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2014",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2015",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2016",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2017",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2018",
   "actual": "1%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2014",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2015",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2016",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2017",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "on line transactions percent of business transactions completed on line",
   "submeasure": "Percent of Online Transactions",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2014",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2015",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2016",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2017",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2018-07-20",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2018-07-20.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2015",
   "actual": "59%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "48%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "39%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2015",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2016",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2017",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2018",
   "actual": "1%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2019",
   "actual": "1.80%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2015",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2016",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2017",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2019",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2019-09-25",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2019-09-25.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "48%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "39%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2016",
   "actual": "2%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2017",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2018",
   "actual": "1%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2019",
   "actual": "1.80%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2020",
   "actual": "1.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2016",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2017",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2019",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2020-07-27",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2020-07-27.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "48%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "39%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2017",
   "actual": "1%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2018",
   "actual": "1%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2019",
   "actual": "1.80%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2020",
   "actual": "1.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2021",
   "actual": "1.10%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2017",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2019",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2021-09-30.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "39%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "50.08%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2018",
   "actual": "1%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2019",
   "actual": "1.80%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2020",
   "actual": "1.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2021",
   "actual": "1.10%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2022",
   "actual": "0.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2019",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Nursing, Board of",
   "agency_doc": "appr-osbn-2022-08-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2022",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2022-08-03.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "39%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "50.08%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "40%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2019",
   "actual": "1.80%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2020",
   "actual": "1.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2021",
   "actual": "1.10%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2022",
   "actual": "0.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2023",
   "actual": "2%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2019",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2019",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2019",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2023",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2022",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2023-09-29.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2020",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "50.08%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "40%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2024",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2020",
   "actual": "1.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2021",
   "actual": "1.10%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2022",
   "actual": "0.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2023",
   "actual": "2%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2024",
   "actual": "2%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2020",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2023",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2022",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2024-07-31.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2021",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "50.08%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "40%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2024",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2025",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2021",
   "actual": "1.10%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2022",
   "actual": "0.90%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2023",
   "actual": "2%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2024",
   "actual": "2%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "reduction of recidivism percent of disciplined licensees with a new complaint within three years of board closing original case with a disciplinary action",
   "submeasure": "Reduction of Recidivism",
   "year": "2025",
   "actual": "2%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "1. Accuracy",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2023",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "2. Availability of Information",
   "year": "2025",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2021",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "3. Expertise",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "4. Helpfulness",
   "year": "2025",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "5. Timeliness",
   "year": "2025",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within five days",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within five days",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within five days",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2023",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within five days",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely licensing percent of licensing applications processed within five days",
   "submeasure": "Timely Licensing: Percent of licensing applications processed within target.",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2021",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2022",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Board of Nursing",
   "agency_doc": "appr-osbn-2025-10-13",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective governance percent of total best practices met by the board",
   "submeasure": "Effective Governance",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSBN_2025-10-13.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2012",
   "actual": "9,037",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2013",
   "actual": "8,958",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2014",
   "actual": "8,252",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2015",
   "actual": "8,091",
   "target": "13,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2016",
   "actual": "7,864",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state employee information center users percent of state employees registered to use the state employee information center website",
   "submeasure": "Percent of State Employees Registered to the State Employees Registered to the State Employee Information Center",
   "year": "2012",
   "actual": "23%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state employee information center users percent of state employees registered to use the state employee information center website",
   "submeasure": "Percent of State Employees Registered to the State Employees Registered to the State Employee Information Center",
   "year": "2013",
   "actual": "23%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state employee information center users percent of state employees registered to use the state employee information center website",
   "submeasure": "Percent of State Employees Registered to the State Employees Registered to the State Employee Information Center",
   "year": "2014",
   "actual": "26%",
   "target": "24%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state employee information center users percent of state employees registered to use the state employee information center website",
   "submeasure": "Percent of State Employees Registered to the State Employees Registered to the State Employee Information Center",
   "year": "2015",
   "actual": "22%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state employee information center users percent of state employees registered to use the state employee information center website",
   "submeasure": "Percent of State Employees Registered to the State Employees Registered to the State Employee Information Center",
   "year": "2016",
   "actual": "26%",
   "target": "24%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per contact cost per state employee contact",
   "submeasure": "Cost per Stae Employee Contact",
   "year": "2012",
   "actual": "$4.50",
   "target": "$6.95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per contact cost per state employee contact",
   "submeasure": "Cost per Stae Employee Contact",
   "year": "2013",
   "actual": "$4.22",
   "target": "$6.95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per contact cost per state employee contact",
   "submeasure": "Cost per Stae Employee Contact",
   "year": "2014",
   "actual": "$3.70",
   "target": "$5.75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per contact cost per state employee contact",
   "submeasure": "Cost per Stae Employee Contact",
   "year": "2015",
   "actual": "$4.09",
   "target": "$5.25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "cost per contact cost per state employee contact",
   "submeasure": "Cost per Stae Employee Contact",
   "year": "2016",
   "actual": "$3.78",
   "target": "$5.25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2012",
   "actual": "5,333",
   "target": "7,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2013",
   "actual": "5,173",
   "target": "7,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2014",
   "actual": "5,163",
   "target": "5,500",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2015",
   "actual": "5,208",
   "target": "6,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2016",
   "actual": "5,266",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of eligible users percent of eligible users that are registered for talking book and braille services",
   "submeasure": "Percent of Eligible Users who are Registered for Talking Books and Braille Services",
   "year": "2012",
   "actual": "9%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of eligible users percent of eligible users that are registered for talking book and braille services",
   "submeasure": "Percent of Eligible Users who are Registered for Talking Books and Braille Services",
   "year": "2013",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of eligible users percent of eligible users that are registered for talking book and braille services",
   "submeasure": "Percent of Eligible Users who are Registered for Talking Books and Braille Services",
   "year": "2014",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of eligible users percent of eligible users that are registered for talking book and braille services",
   "submeasure": "Percent of Eligible Users who are Registered for Talking Books and Braille Services",
   "year": "2015",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percent of eligible users percent of eligible users that are registered for talking book and braille services",
   "submeasure": "Percent of Eligible Users who are Registered for Talking Books and Braille Services",
   "year": "2016",
   "actual": "8%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "talking book and braille services circulation number of talking books braille books and other materials checked out per year",
   "submeasure": "Number of Talking Books and Braille Services Checked Out Per Year",
   "year": "2012",
   "actual": "434,403",
   "target": "378,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "talking book and braille services circulation number of talking books braille books and other materials checked out per year",
   "submeasure": "Number of Talking Books and Braille Services Checked Out Per Year",
   "year": "2013",
   "actual": "426,058",
   "target": "378,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "talking book and braille services circulation number of talking books braille books and other materials checked out per year",
   "submeasure": "Number of Talking Books and Braille Services Checked Out Per Year",
   "year": "2014",
   "actual": "425,320",
   "target": "450,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "talking book and braille services circulation number of talking books braille books and other materials checked out per year",
   "submeasure": "Number of Talking Books and Braille Services Checked Out Per Year",
   "year": "2015",
   "actual": "423,197",
   "target": "450,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "talking book and braille services circulation number of talking books braille books and other materials checked out per year",
   "submeasure": "Number of Talking Books and Braille Services Checked Out Per Year",
   "year": "2016",
   "actual": "418,555",
   "target": "430,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2012",
   "actual": "$1.36",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2013",
   "actual": "$1.55",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2014",
   "actual": "$1.93",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2015",
   "actual": "$1.73",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2016",
   "actual": "$1.72",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "use of best practices in serving children percent of public library grantees incorporating best practices in their services to children",
   "submeasure": "Percent fo Public Library Grantees Incorporating Best Practices in their Services to Childeren",
   "year": "2012",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "use of best practices in serving children percent of public library grantees incorporating best practices in their services to children",
   "submeasure": "Percent fo Public Library Grantees Incorporating Best Practices in their Services to Childeren",
   "year": "2013",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "use of best practices in serving children percent of public library grantees incorporating best practices in their services to children",
   "submeasure": "Percent fo Public Library Grantees Incorporating Best Practices in their Services to Childeren",
   "year": "2014",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "use of best practices in serving children percent of public library grantees incorporating best practices in their services to children",
   "submeasure": "Percent fo Public Library Grantees Incorporating Best Practices in their Services to Childeren",
   "year": "2015",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "use of best practices in serving children percent of public library grantees incorporating best practices in their services to children",
   "submeasure": "Percent fo Public Library Grantees Incorporating Best Practices in their Services to Childeren",
   "year": "2016",
   "actual": "55%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "use of the oregon gov search engine average daily visits to the search engine for oregon gov",
   "submeasure": "Average Daily Visits to the Search Engine for Oregon.gov",
   "year": "2012",
   "actual": "4,247",
   "target": "7,250",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "use of the oregon gov search engine average daily visits to the search engine for oregon gov",
   "submeasure": "Average Daily Visits to the Search Engine for Oregon.gov",
   "year": "2013",
   "actual": "3,975",
   "target": "7,250",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "use of the oregon gov search engine average daily visits to the search engine for oregon gov",
   "submeasure": "Average Daily Visits to the Search Engine for Oregon.gov",
   "year": "2014",
   "actual": "3,610",
   "target": "4,810",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "use of the oregon gov search engine average daily visits to the search engine for oregon gov",
   "submeasure": "Average Daily Visits to the Search Engine for Oregon.gov",
   "year": "2015",
   "actual": "3,107",
   "target": "5,160",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "use of the oregon gov search engine average daily visits to the search engine for oregon gov",
   "submeasure": "Average Daily Visits to the Search Engine for Oregon.gov",
   "year": "2016",
   "actual": "3,254",
   "target": "5,160",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "use of library databases average daily visits to library funded databases",
   "submeasure": "Average Daily Visits to Library-funded Databases",
   "year": "2012",
   "actual": "14,173",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "use of library databases average daily visits to library funded databases",
   "submeasure": "Average Daily Visits to Library-funded Databases",
   "year": "2013",
   "actual": "15,786",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "use of library databases average daily visits to library funded databases",
   "submeasure": "Average Daily Visits to Library-funded Databases",
   "year": "2014",
   "actual": "13,725",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "use of library databases average daily visits to library funded databases",
   "submeasure": "Average Daily Visits to Library-funded Databases",
   "year": "2015",
   "actual": "14,243",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "use of library databases average daily visits to library funded databases",
   "submeasure": "Average Daily Visits to Library-funded Databases",
   "year": "2016",
   "actual": "12,809",
   "target": "16,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2012",
   "actual": "1,850",
   "target": "4,258",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2013",
   "actual": "3,455",
   "target": "4,258",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2014",
   "actual": "2,588",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2015",
   "actual": "2,404",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2016",
   "actual": "2,553",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "use of l net average daily visits to the library funded l net e reference website",
   "submeasure": "Average Daily Visits to teh Library-funded L-net E-reference Website",
   "year": "2012",
   "actual": "98",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "use of l net average daily visits to the library funded l net e reference website",
   "submeasure": "Average Daily Visits to teh Library-funded L-net E-reference Website",
   "year": "2013",
   "actual": "102",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "use of l net average daily visits to the library funded l net e reference website",
   "submeasure": "Average Daily Visits to teh Library-funded L-net E-reference Website",
   "year": "2014",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "use of l net average daily visits to the library funded l net e reference website",
   "submeasure": "Average Daily Visits to teh Library-funded L-net E-reference Website",
   "year": "2015",
   "actual": "84",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "use of l net average daily visits to the library funded l net e reference website",
   "submeasure": "Average Daily Visits to teh Library-funded L-net E-reference Website",
   "year": "2016",
   "actual": "57",
   "target": "105",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2016-revised",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2016_Revised.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2013",
   "actual": "8,958",
   "target": "15,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2014",
   "actual": "8,252",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2015",
   "actual": "8,091",
   "target": "13,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2016",
   "actual": "7,864",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2017",
   "actual": "6,937",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2013",
   "actual": "5,173",
   "target": "7,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2014",
   "actual": "5,163",
   "target": "5,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2015",
   "actual": "5,208",
   "target": "6,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2016",
   "actual": "5,266",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2017",
   "actual": "5,311",
   "target": "5,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2013",
   "actual": "$1.55",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2014",
   "actual": "$1.93",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2015",
   "actual": "$1.73",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2016",
   "actual": "$1.72",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2017",
   "actual": "$1.90",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2013",
   "actual": "3,455",
   "target": "4,258",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2014",
   "actual": "2,588",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2015",
   "actual": "2,404",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2016",
   "actual": "2,553",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2017",
   "actual": "2,335",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91.36%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.63%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95.46%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92.67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2017-10-04",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2017-10-04.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2018",
   "actual": "8,657",
   "target": "9,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2019",
   "actual": "8,423",
   "target": "9,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2020",
   "actual": "7,907",
   "target": "10,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2021",
   "actual": "No Data",
   "target": "10,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2022",
   "actual": "No Data",
   "target": "10,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2018",
   "actual": "1,014",
   "target": "185",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2019",
   "actual": "1,135",
   "target": "205",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2020",
   "actual": "1,408",
   "target": "1,055",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2021",
   "actual": "No Data",
   "target": "1,115",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2022",
   "actual": "No Data",
   "target": "1,115",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2018",
   "actual": "5,304",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2019",
   "actual": "5,220",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2020",
   "actual": "5,004",
   "target": "5,400",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2021",
   "actual": "No Data",
   "target": "5,400",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2022",
   "actual": "No Data",
   "target": "5,400",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2018",
   "actual": "$2.12",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2019",
   "actual": "$2.20",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "actual": "$2.36",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "actual": "No Data",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2022",
   "actual": "No Data",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2018",
   "actual": "2,193",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2019",
   "actual": "2,641",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2020",
   "actual": "1,735",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2021",
   "actual": "No Data",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2022",
   "actual": "No Data",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2018",
   "actual": "53%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2019",
   "actual": "53%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2020",
   "actual": "57%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2021",
   "actual": "No Data",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2022",
   "actual": "No Data",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "92.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "91.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.30%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL%202020.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2021",
   "actual": "8,102",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly searches",
   "year": "2021",
   "actual": "121,772",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly actions",
   "year": "2021",
   "actual": "47,264",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly downloads",
   "year": "2021",
   "actual": "22,908",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2021",
   "actual": "110.57",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2017",
   "actual": "$1.90",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2018",
   "actual": "$2.12",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2019",
   "actual": "$2.20",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "actual": "$2.36",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "actual": "$1.56",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2017",
   "actual": "2,335",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2018",
   "actual": "2,193",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2019",
   "actual": "2,641",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2020",
   "actual": "1,735",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2021",
   "actual": "1,365",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91.36%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "92.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.63%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "91.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95.46%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92.67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.30%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2021",
   "actual": "98%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation total number of youth 0 14 years of age participating in a ready to read grant funded activity per year divided by ready to read grant funding per year",
   "submeasure": "Ready to Read Participation",
   "year": "2021",
   "actual": "0.31",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "appr-osl-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2021",
   "actual": "88%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2021-09-28.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2021",
   "actual": "8,102",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2022",
   "actual": "8,433",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2023",
   "actual": "9,297",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2021",
   "actual": "110.57",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2022",
   "actual": "106.30",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2023",
   "actual": "105.84",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2019",
   "actual": "$2.20",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "actual": "$2.36",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "actual": "$1.56",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2022",
   "actual": "$1.64",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2023",
   "actual": "$1.75",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system annual visits to the site",
   "submeasure": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM",
   "year": "2023",
   "actual": "691,177",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "92.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "91.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.30%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2021",
   "actual": "98%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2022",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2023",
   "actual": "94.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity",
   "submeasure": "Ready to Read Participation",
   "year": "2023",
   "actual": "$3.27",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2021",
   "actual": "88%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2023-09-22",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2023",
   "actual": "91.61%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2023-09-22.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2021",
   "actual": "8,102",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2022",
   "actual": "8,433",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2023",
   "actual": "9,297",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2024",
   "actual": "9,317",
   "target": "8,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2021",
   "actual": "110.57",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2022",
   "actual": "106.30",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2023",
   "actual": "105.84",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2024",
   "actual": "111",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "actual": "$2.36",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "actual": "$1.56",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2022",
   "actual": "$1.64",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2023",
   "actual": "$1.75",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2024",
   "actual": "$1.96",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system annual visits to the site",
   "submeasure": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM",
   "year": "2023",
   "actual": "691,177",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system annual visits to the site",
   "submeasure": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM",
   "year": "2024",
   "actual": "677,775",
   "target": "750,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "91.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2021",
   "actual": "98%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2022",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2023",
   "actual": "94.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity",
   "submeasure": "Ready to Read Participation",
   "year": "2023",
   "actual": "$3.27",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity",
   "submeasure": "Ready to Read Participation",
   "year": "2024",
   "actual": "$3.50",
   "target": "$3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2021",
   "actual": "88%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2023",
   "actual": "91.61%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2024-09-13",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2024",
   "actual": "96.46%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2024-09-13.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2021",
   "actual": "8,102",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2022",
   "actual": "8,433",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2023",
   "actual": "9,297",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2024",
   "actual": "9,077",
   "target": "8,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2025",
   "actual": "12,811",
   "target": "8,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2021",
   "actual": "110.57",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2022",
   "actual": "106.30",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2023",
   "actual": "105.84",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2024",
   "actual": "111",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2025",
   "actual": "96",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "actual": "$1.56",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2022",
   "actual": "$1.64",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2023",
   "actual": "$1.75",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2024",
   "actual": "$1.96",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2025",
   "actual": "$2.21",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system annual visits to the site",
   "submeasure": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM",
   "year": "2023",
   "actual": "691,177",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system annual visits to the site",
   "submeasure": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM",
   "year": "2024",
   "actual": "677,775",
   "target": "750,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system annual visits to the site",
   "submeasure": "USE OF THE OREGON SCHOOL LIBRARY INFORMATION SYSTEM",
   "year": "2025",
   "actual": "606,786",
   "target": "750,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "94.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2021",
   "actual": "98%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2022",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2023",
   "actual": "94.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2025",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity",
   "submeasure": "Ready to Read Participation",
   "year": "2023",
   "actual": "$3.27",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity",
   "submeasure": "Ready to Read Participation",
   "year": "2024",
   "actual": "$3.50",
   "target": "$3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ready to read participation ready to read grant funding per year divided by total number of youth 0 14 years of age participating in a ready to read grant funded activity",
   "submeasure": "Ready to Read Participation",
   "year": "2025",
   "actual": "$3.10",
   "target": "$3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2021",
   "actual": "88%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2024",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2025",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2023",
   "actual": "91.61%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2024",
   "actual": "94.58%",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "State Library",
   "agency_doc": "appr-osl-2025-09-24",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "making state documents accessible percentage of the digital oregon government publications fully cataloged",
   "submeasure": "Making State Documents Accessible",
   "year": "2025",
   "actual": "95.96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSL_2025-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2012",
   "actual": "36,979",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2013",
   "actual": "35,777",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2014",
   "actual": "32,593",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2015",
   "actual": "32,598",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2016",
   "actual": "35,764",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2012",
   "actual": "53",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2013",
   "actual": "72",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2014",
   "actual": "36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2015",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2012",
   "actual": "11.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2013",
   "actual": "6",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2014",
   "actual": "4.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2015",
   "actual": "9.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2016",
   "actual": "No Data",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2012",
   "actual": "89%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2013",
   "actual": "89%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2014",
   "actual": "92%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2015",
   "actual": "98%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2016",
   "actual": "No Data",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2012",
   "actual": "873,903",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2013",
   "actual": "754,848",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2014",
   "actual": "583,884",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2015",
   "actual": "569,176",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2016",
   "actual": "No Data",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2012",
   "actual": "3.33",
   "target": "2.10",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2013",
   "actual": "1.12",
   "target": "2.10",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2014",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2015",
   "actual": "1.87",
   "target": "2.10",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2016",
   "actual": "No Data",
   "target": "2.10",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2012",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2013",
   "actual": "39",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2014",
   "actual": "13",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2015",
   "actual": "6",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2016",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2012",
   "actual": "4",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2013",
   "actual": "7.40",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2014",
   "actual": "7",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2015",
   "actual": "9.40",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2016",
   "actual": "No Data",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "94.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "96.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "72.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "95.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "94.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2012",
   "actual": "93.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2013",
   "actual": "96.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2014",
   "actual": "92.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2012",
   "actual": "4,526",
   "target": "4,500",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2013",
   "actual": "7,441",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2014",
   "actual": "11,490",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2015",
   "actual": "12,917",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2016-09-27",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2016",
   "actual": "No Data",
   "target": "5,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2016-09-27.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2013",
   "actual": "35,777",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2014",
   "actual": "32,593",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2015",
   "actual": "32,598",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2016",
   "actual": "35,764",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2017",
   "actual": "29,745",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2013",
   "actual": "72",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2014",
   "actual": "36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2015",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2017",
   "actual": "62",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2013",
   "actual": "6",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2014",
   "actual": "4.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2015",
   "actual": "9.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2016",
   "actual": "12.50",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2017",
   "actual": "No Data",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2013",
   "actual": "89%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2014",
   "actual": "92%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2015",
   "actual": "98%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2016",
   "actual": "97%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2017",
   "actual": "No Data",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2013",
   "actual": "754,848",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2014",
   "actual": "583,884",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2015",
   "actual": "569,176",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2016",
   "actual": "603,424",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2017",
   "actual": "No Data",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2013",
   "actual": "1.12",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2014",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2015",
   "actual": "1.87",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2016",
   "actual": "1.99",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2017",
   "actual": "2.64",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2013",
   "actual": "39",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2014",
   "actual": "13",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2015",
   "actual": "6",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2016",
   "actual": "19.50",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2017",
   "actual": "5.60",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2013",
   "actual": "7.40",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2014",
   "actual": "7",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2015",
   "actual": "9.40",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2016",
   "actual": "9.25",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2017",
   "actual": "9.05",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "95.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "72.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "94.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2013",
   "actual": "96.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2014",
   "actual": "92.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2013",
   "actual": "7,441",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2014",
   "actual": "11,490",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2015",
   "actual": "12,917",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2016",
   "actual": "16,087",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2017",
   "actual": "No Data",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2017-09-29.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2014",
   "actual": "32,593",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2015",
   "actual": "32,598",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2016",
   "actual": "35,764",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2017",
   "actual": "29,745",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2018",
   "actual": "26,276",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2014",
   "actual": "36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2015",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2017",
   "actual": "62",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2018",
   "actual": "56",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2014",
   "actual": "4.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2015",
   "actual": "9.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2016",
   "actual": "12.50",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2017",
   "actual": "8.30",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2018",
   "actual": "10.70",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2014",
   "actual": "92%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2015",
   "actual": "98%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2016",
   "actual": "97%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2017",
   "actual": "96%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2014",
   "actual": "583,884",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2015",
   "actual": "569,176",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2016",
   "actual": "603,424",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2017",
   "actual": "476,658",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2018",
   "actual": "515,306",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2014",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2015",
   "actual": "1.87",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2016",
   "actual": "1.99",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2017",
   "actual": "2.64",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2018",
   "actual": "1.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2014",
   "actual": "13",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2015",
   "actual": "6",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2016",
   "actual": "19.50",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2017",
   "actual": "5.60",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2018",
   "actual": "5.60",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2014",
   "actual": "7",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2015",
   "actual": "9.40",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2016",
   "actual": "9.25",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2017",
   "actual": "9.05",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2018",
   "actual": "5.30",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "72.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "94.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2014",
   "actual": "92.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2014",
   "actual": "11,490",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2015",
   "actual": "12,917",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2016",
   "actual": "16,087",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2017",
   "actual": "20,871",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2018-12-21",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2018",
   "actual": "28,115",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2018-12-21.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2015",
   "actual": "32,598",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2016",
   "actual": "35,764",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2017",
   "actual": "29,745",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2018",
   "actual": "26,276",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2019",
   "actual": "31,351",
   "target": "35,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2015",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2017",
   "actual": "62",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2018",
   "actual": "56",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2019",
   "actual": "57",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2015",
   "actual": "9.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2016",
   "actual": "12.50",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2017",
   "actual": "8.30",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2018",
   "actual": "10.70",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2019",
   "actual": "8",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2015",
   "actual": "98%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2016",
   "actual": "97%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2017",
   "actual": "96%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2015",
   "actual": "569,176",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2016",
   "actual": "603,424",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2017",
   "actual": "476,658",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2018",
   "actual": "515,306",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2019",
   "actual": "640,478",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2015",
   "actual": "1.87",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2016",
   "actual": "1.99",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2017",
   "actual": "2.64",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2018",
   "actual": "1.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2019",
   "actual": "2.39",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2015",
   "actual": "6",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2016",
   "actual": "19.50",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2017",
   "actual": "5.60",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2018",
   "actual": "5.60",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2019",
   "actual": "40.38",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2015",
   "actual": "9.40",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2016",
   "actual": "9.25",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2017",
   "actual": "9.05",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2018",
   "actual": "5.30",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2019",
   "actual": "5.27",
   "target": "7",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "72.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "84.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2015",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2015",
   "actual": "12,917",
   "target": "5,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2016",
   "actual": "16,087",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2017",
   "actual": "20,871",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2018",
   "actual": "28,115",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-01-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2019",
   "actual": "26,809",
   "target": "16,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-01-02.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2016",
   "actual": "35,764",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2017",
   "actual": "29,745",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2018",
   "actual": "26,276",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2019",
   "actual": "23,861",
   "target": "35,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2020",
   "actual": "23,006",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2017",
   "actual": "62",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2018",
   "actual": "56",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2019",
   "actual": "57",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2020",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2016",
   "actual": "12.50",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2017",
   "actual": "8.30",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2018",
   "actual": "10.70",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2019",
   "actual": "8.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2020",
   "actual": "13.25",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2016",
   "actual": "97%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2017",
   "actual": "96%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2016",
   "actual": "603,424",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2017",
   "actual": "476,658",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2018",
   "actual": "515,306",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2019",
   "actual": "640,478",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2020",
   "actual": "623,280",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2016",
   "actual": "1.99",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2017",
   "actual": "2.64",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2018",
   "actual": "1.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2019",
   "actual": "2.39",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2020",
   "actual": "1.89",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2016",
   "actual": "19.50",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2017",
   "actual": "5.60",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2018",
   "actual": "5.60",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2019",
   "actual": "40.38",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2020",
   "actual": "34.59",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2016",
   "actual": "9.25",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2017",
   "actual": "9.05",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2018",
   "actual": "5.30",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2019",
   "actual": "5.27",
   "target": "7",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2020",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "72.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2016",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2016",
   "actual": "16,087",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2017",
   "actual": "20,871",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2018",
   "actual": "28,115",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2019",
   "actual": "26,809",
   "target": "16,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2020",
   "actual": "20,573",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2020-10-01.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2017",
   "actual": "29,745",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2018",
   "actual": "26,276",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2019",
   "actual": "23,861",
   "target": "35,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2020",
   "actual": "23,006",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2021",
   "actual": "23,505",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2017",
   "actual": "62",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2018",
   "actual": "56",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2019",
   "actual": "57",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2020",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2021",
   "actual": "21",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2017",
   "actual": "8.30",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2018",
   "actual": "10.70",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2019",
   "actual": "8.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2020",
   "actual": "13.25",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2021",
   "actual": "7.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2017",
   "actual": "96%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2017",
   "actual": "476,658",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2018",
   "actual": "515,306",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2019",
   "actual": "640,478",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2020",
   "actual": "623,280",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2021",
   "actual": "612,068",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2017",
   "actual": "2.64",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2018",
   "actual": "1.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2019",
   "actual": "2.39",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2020",
   "actual": "1.89",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2021",
   "actual": "2.70",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2017",
   "actual": "5.60",
   "target": "25",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2018",
   "actual": "5.60",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2019",
   "actual": "40.38",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2020",
   "actual": "34.59",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2021",
   "actual": "20.70",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2017",
   "actual": "9.05",
   "target": "2.40",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2018",
   "actual": "5.30",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2019",
   "actual": "5.27",
   "target": "7",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2020",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2021",
   "actual": "4.36",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "83.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "88.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "84.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2017",
   "actual": "20,871",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2018",
   "actual": "28,115",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2019",
   "actual": "26,809",
   "target": "16,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2020",
   "actual": "23,040",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2021-10-07",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2021",
   "actual": "18,253",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2021-10-07.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2018",
   "actual": "26,276",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2019",
   "actual": "23,861",
   "target": "35,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2020",
   "actual": "23,006",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2021",
   "actual": "23,505",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2022",
   "actual": "15,795",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2018",
   "actual": "56",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2019",
   "actual": "57",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2020",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2021",
   "actual": "21",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2022",
   "actual": "14",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2018",
   "actual": "10.70",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2019",
   "actual": "8.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2020",
   "actual": "13.25",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2021",
   "actual": "7.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2022",
   "actual": "11.53",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2018",
   "actual": "515,306",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2019",
   "actual": "640,478",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2020",
   "actual": "623,280",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2021",
   "actual": "612,068",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2022",
   "actual": "281,730",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2018",
   "actual": "1.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2019",
   "actual": "2.39",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2020",
   "actual": "1.89",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2021",
   "actual": "2.70",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2022",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2018",
   "actual": "5.60",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2019",
   "actual": "40.38",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2020",
   "actual": "34.59",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2021",
   "actual": "20.70",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2022",
   "actual": "19",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2018",
   "actual": "5.30",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2019",
   "actual": "5.27",
   "target": "7",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2020",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2021",
   "actual": "4.36",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2022",
   "actual": "8",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2018",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2018",
   "actual": "28,115",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2019",
   "actual": "26,809",
   "target": "16,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2020",
   "actual": "23,040",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2021",
   "actual": "18,253",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board, Oregon State",
   "agency_doc": "appr-osmb-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2022",
   "actual": "12,600",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2022-09-22.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2019",
   "actual": "23,861",
   "target": "35,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2020",
   "actual": "23,006",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2021",
   "actual": "23,505",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2022",
   "actual": "15,795",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2023",
   "actual": "18,374",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2019",
   "actual": "57",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2020",
   "actual": "44",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2021",
   "actual": "21",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2022",
   "actual": "14",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2023",
   "actual": "15",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2019",
   "actual": "8.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2020",
   "actual": "13.25",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2021",
   "actual": "7.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2022",
   "actual": "11.53",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2023",
   "actual": "10.19",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2019",
   "actual": "640,478",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2020",
   "actual": "623,280",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2021",
   "actual": "612,068",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2022",
   "actual": "281,730",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2023",
   "actual": "4,362",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2019",
   "actual": "2.39",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2020",
   "actual": "1.89",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2021",
   "actual": "2.70",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2022",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2023",
   "actual": "3.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2019",
   "actual": "40.38",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2020",
   "actual": "34.59",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2021",
   "actual": "20.70",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2022",
   "actual": "19",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2023",
   "actual": "25",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2019",
   "actual": "5.27",
   "target": "7",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2020",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2021",
   "actual": "4.36",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2022",
   "actual": "8",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2023",
   "actual": "12",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2019",
   "actual": "26,809",
   "target": "16,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2020",
   "actual": "23,040",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2021",
   "actual": "18,253",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2022",
   "actual": "12,600",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2023-09-28",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2023",
   "actual": "13,908",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2023-09-28.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2022",
   "actual": "15,795",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2023",
   "actual": "18,374",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "number of boat patrol hours conducted on the water",
   "submeasure": "Number of Boat Patrol Hours Conducted on the Water",
   "year": "2024",
   "actual": "17,212",
   "target": "34,650",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2022",
   "actual": "14",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2023",
   "actual": "15",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "number of boat operators arrested for boating under the influence of intoxicants buii",
   "submeasure": "Number of Boat Operators Arrested for Boating Under the Influence (BUII)",
   "year": "2024",
   "actual": "7",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2022",
   "actual": "11.53",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2023",
   "actual": "10.19",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "boating fatalities per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2024",
   "actual": "8.43",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of inspected boaters who are in compliance with the requirement to carry a mandatory boater education card",
   "submeasure": "Percent of Inspected Boaters who are in Compliance with the Requirements to Carry a Mandatory Boater Education Card",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2022",
   "actual": "281,730",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2023",
   "actual": "4,362",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "number of gallons of boater generated sewage not deposited in oregon waters as a result of marine board facilities",
   "submeasure": "Number of Gallons of Human Waste Sewage not Deposited in Oregon Waters as a result of Marine Board Facilities",
   "year": "2024",
   "actual": "304,784",
   "target": "750,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2022",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2023",
   "actual": "3.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ratio of matching funds from other sources to marine board funds",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2024",
   "actual": "2.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2022",
   "actual": "19",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2023",
   "actual": "25",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "average number of days it takes to process and award grant funds",
   "submeasure": "Average Number of Days it takes to Process and Award Grant Funds",
   "year": "2024",
   "actual": "23",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2022",
   "actual": "8",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2023",
   "actual": "12",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "average number of days it takes to process requests for grant reimbursements",
   "submeasure": "Average Number of Days it takes to Process Requests for Reimbursements",
   "year": "2024",
   "actual": "11",
   "target": "8",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2022",
   "actual": "12,600",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2023",
   "actual": "13,908",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2024-09-24",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2024",
   "actual": "17,245",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2024-09-24.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "boating fatalities per 100 000 registered boats measures the rate of boating fatalities in oregon per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2021",
   "actual": "7.20",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "boating fatalities per 100 000 registered boats measures the rate of boating fatalities in oregon per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2022",
   "actual": "11.53",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "boating fatalities per 100 000 registered boats measures the rate of boating fatalities in oregon per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2023",
   "actual": "10.19",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "boating fatalities per 100 000 registered boats measures the rate of boating fatalities in oregon per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2024",
   "actual": "8.43",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "boating fatalities per 100 000 registered boats measures the rate of boating fatalities in oregon per 100 000 registered boats",
   "submeasure": "Boating Fatalities per 100,000 Registered Boats",
   "year": "2025",
   "actual": "12.50",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "boater compliancy measures the percentage of boaters found to be in compliance with boating laws during contact including required safety equipment education registration and applicable permits",
   "submeasure": "Boater Compliancy",
   "year": "2025",
   "actual": "76%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ratio of matching funds from other sources to marine board funds measures the ratio of matching funds secured from other sources for every dollar of marine board funding",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2021",
   "actual": "2.70",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ratio of matching funds from other sources to marine board funds measures the ratio of matching funds secured from other sources for every dollar of marine board funding",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2022",
   "actual": "2.10",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ratio of matching funds from other sources to marine board funds measures the ratio of matching funds secured from other sources for every dollar of marine board funding",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2023",
   "actual": "3.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ratio of matching funds from other sources to marine board funds measures the ratio of matching funds secured from other sources for every dollar of marine board funding",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2024",
   "actual": "2.60",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ratio of matching funds from other sources to marine board funds measures the ratio of matching funds secured from other sources for every dollar of marine board funding",
   "submeasure": "Ratio of Matching Funds from other Sources to Marine Board Funds",
   "year": "2025",
   "actual": "2.50",
   "target": "2.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2021",
   "actual": "18,253",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2022",
   "actual": "12,600",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2023",
   "actual": "13,908",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2024",
   "actual": "17,245",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "number of boat inspections for aquatic invasive species with actual inspections",
   "submeasure": "Number of inspections",
   "year": "2025",
   "actual": "18,562",
   "target": "15,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "title production service level percentage of title applications completed or sent deficiency notice within 60 days of application",
   "submeasure": "Title Production Service Level",
   "year": "2025",
   "actual": "69.40%",
   "target": "70%",
   "data_collection_period": "Jun 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board measures the extent to which the board adheres to established best management practices related to governance oversight planning and accountability",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board measures the extent to which the board adheres to established best management practices related to governance oversight planning and accountability",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board measures the extent to which the board adheres to established best management practices related to governance oversight planning and accountability",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board measures the extent to which the board adheres to established best management practices related to governance oversight planning and accountability",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "percent of total best practices met by the board measures the extent to which the board adheres to established best management practices related to governance oversight planning and accountability",
   "submeasure": "Percent of Best Management Practices met by the Board",
   "year": "2025",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "59%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "Marine Board",
   "agency_doc": "appr-osmb-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "technical assistance for improved boating access measures the number of times technical assistance is provided to help local state federal and tribal entities overcome barriers to completing public bo",
   "submeasure": "Technical Assistance for Improved Boating Access",
   "year": "2025",
   "actual": "76",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSMB_2025-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatalities on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatalities on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatalities on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatalities on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2015",
   "actual": "110",
   "target": "131",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatalities on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2016",
   "actual": "149",
   "target": "128",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2016",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection increase the percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection increase the percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2013",
   "actual": "2.50%",
   "target": "2.70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection increase the percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2014",
   "actual": "0.70%",
   "target": "2.70%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection increase the percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2015",
   "actual": "1.10%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection increase the percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2016",
   "actual": "1.40%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2015",
   "actual": "67,128",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2016",
   "actual": "68,742",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2015",
   "actual": "6,025",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2016",
   "actual": "6,949",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2012",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2013",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2014",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2015",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2016",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2014",
   "actual": "22",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2015",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2016",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2014",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2015",
   "actual": "36%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2016",
   "actual": "28%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2012",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2013",
   "actual": "3",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2014",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2015",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2016",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2015",
   "actual": "99.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2016",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2013",
   "actual": "4.40",
   "target": "6.40",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2014",
   "actual": "5.10",
   "target": "6.10",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2015",
   "actual": "4.80",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2016",
   "actual": "4",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "98%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "76%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "79%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "74%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2016-08-18",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2016-08-18.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2015",
   "actual": "110",
   "target": "131",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2016",
   "actual": "149",
   "target": "128",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2017",
   "actual": "161",
   "target": "124",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2016",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2017",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2013",
   "actual": "2.50%",
   "target": "2.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2014",
   "actual": "0.70%",
   "target": "2.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2015",
   "actual": "1.10%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2016",
   "actual": "1.40%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2017",
   "actual": "1.45%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2015",
   "actual": "67,128",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2016",
   "actual": "68,742",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2017",
   "actual": "72,490",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2015",
   "actual": "6,025",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2016",
   "actual": "6,949",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2017",
   "actual": "5,987",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2013",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2014",
   "actual": "91%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2015",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2016",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2017",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2014",
   "actual": "22",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2015",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2016",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2017",
   "actual": "59",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2014",
   "actual": "49%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2015",
   "actual": "36%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2016",
   "actual": "28%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2017",
   "actual": "26%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2013",
   "actual": "3",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2014",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2015",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2016",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2017",
   "actual": "4.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2015",
   "actual": "99.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2016",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2017",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2013",
   "actual": "4.40",
   "target": "6.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2014",
   "actual": "5.10",
   "target": "6.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2015",
   "actual": "4.80",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2016",
   "actual": "4",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2017",
   "actual": "5.20",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "98%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "79%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2017-10-02.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2015",
   "actual": "5.63",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2016",
   "actual": "7.53",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2017",
   "actual": "7.79",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2018",
   "actual": "9.97",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2019",
   "actual": "8.64",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2016",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2017",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2018",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2019",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2015",
   "actual": "1.10%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2016",
   "actual": "1.40%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2017",
   "actual": "1.45%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2018",
   "actual": "1.57%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2019",
   "actual": "1.54%",
   "target": "1.54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2015",
   "actual": "67,128",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2016",
   "actual": "68,742",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2017",
   "actual": "72,490",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2018",
   "actual": "72,924",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2019",
   "actual": "83,320",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2015",
   "actual": "6,025",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2016",
   "actual": "6,949",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2017",
   "actual": "5,987",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2018",
   "actual": "5,570",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2019",
   "actual": "5,939",
   "target": "6,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2015",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2016",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2017",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2018",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2019",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2015",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2016",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2017",
   "actual": "59",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2018",
   "actual": "52",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2019",
   "actual": "25",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2015",
   "actual": "36%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2016",
   "actual": "28%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2017",
   "actual": "26%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2018",
   "actual": "25%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2019",
   "actual": "24%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2015",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2016",
   "actual": "3.90",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2017",
   "actual": "4.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2018",
   "actual": "2.80",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2019",
   "actual": "2.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2015",
   "actual": "1.50",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2016",
   "actual": "1.50",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2017",
   "actual": "1.40",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2018",
   "actual": "1.70",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2019",
   "actual": "2.24",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2015",
   "actual": "99.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2016",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2017",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2018",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2019",
   "actual": "98.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2015",
   "actual": "4.80",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2016",
   "actual": "4",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2017",
   "actual": "5.20",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2018",
   "actual": "5.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2019",
   "actual": "3.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2018",
   "actual": "75%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "81%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2019-09-30",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2019-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2016",
   "actual": "7.53",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2017",
   "actual": "7.79",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2018",
   "actual": "9.97",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2019",
   "actual": "8.64",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2020",
   "actual": "9.19",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2016",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2017",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2018",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2019",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2016",
   "actual": "1.40%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2017",
   "actual": "1.45%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2018",
   "actual": "1.57%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2019",
   "actual": "1.54%",
   "target": "1.54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection reduce criminal activity on oregon s transportation system through the criminal apprehension through patrol enforcement cape program by achieving a percentage of traffi",
   "submeasure": "Criminal Apprehension/Detection",
   "year": "2020",
   "actual": "1.53%",
   "target": "1.54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2016",
   "actual": "68,742",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2017",
   "actual": "72,490",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2018",
   "actual": "72,924",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2019",
   "actual": "83,320",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2020",
   "actual": "84,568",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2016",
   "actual": "6,949",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2017",
   "actual": "5,987",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2018",
   "actual": "5,570",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2019",
   "actual": "5,939",
   "target": "6,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2020",
   "actual": "4,408",
   "target": "6,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2016",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2017",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2018",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2019",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2016",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2017",
   "actual": "59",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2018",
   "actual": "52",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2019",
   "actual": "25",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2020",
   "actual": "73",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2016",
   "actual": "28%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2017",
   "actual": "26%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2018",
   "actual": "25%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2019",
   "actual": "24%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2020",
   "actual": "28%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2016",
   "actual": "3.90",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2017",
   "actual": "4.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2018",
   "actual": "2.80",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2019",
   "actual": "2.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2020",
   "actual": "12.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2016",
   "actual": "1.50",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2017",
   "actual": "1.40",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2018",
   "actual": "1.70",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2019",
   "actual": "2.24",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2020",
   "actual": "2.55",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2016",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2017",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2018",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2019",
   "actual": "98.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2016",
   "actual": "4",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2017",
   "actual": "5.20",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2018",
   "actual": "5.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2019",
   "actual": "3.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2020",
   "actual": "3.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2018",
   "actual": "75%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2016",
   "actual": "81%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2020-09-30.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2017",
   "actual": "7.79",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2018",
   "actual": "9.97",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2019",
   "actual": "8.64",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2020",
   "actual": "9.19",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2021",
   "actual": "8.60",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2017",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2018",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2019",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2021",
   "actual": "23%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2017",
   "actual": "72,490",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2018",
   "actual": "72,924",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2019",
   "actual": "83,320",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2020",
   "actual": "84,568",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2021",
   "actual": "76,647",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2021",
   "actual": "1,315",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2017",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2018",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2019",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2017",
   "actual": "59",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2018",
   "actual": "52",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2019",
   "actual": "25",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2020",
   "actual": "73",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2021",
   "actual": "29",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2017",
   "actual": "26%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2018",
   "actual": "25%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2019",
   "actual": "24%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2020",
   "actual": "28%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2021",
   "actual": "22%",
   "target": "71%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2017",
   "actual": "4.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2018",
   "actual": "2.80",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2019",
   "actual": "2.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2020",
   "actual": "12.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2021",
   "actual": "1.20",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2017",
   "actual": "1.40",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2018",
   "actual": "1.70",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2019",
   "actual": "2.24",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2020",
   "actual": "2.55",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2021",
   "actual": "0.38",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2017",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2018",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2019",
   "actual": "98.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2021",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2017",
   "actual": "5.20",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2018",
   "actual": "5.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2019",
   "actual": "3.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2020",
   "actual": "3.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2018",
   "actual": "75%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2018",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "appr-osp-2021-09-24",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2021-09-24.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2020",
   "actual": "9.19",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2021",
   "actual": "8.60",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2022",
   "actual": "10.76",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2023",
   "actual": "10.85",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2024",
   "actual": "12.06",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2023",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2024",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2021",
   "actual": "23%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2023",
   "actual": "20%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2024",
   "actual": "20%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2020",
   "actual": "84,568",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2021",
   "actual": "76,208",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2022",
   "actual": "58,133",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2023",
   "actual": "60,755",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2024",
   "actual": "90,308",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2021",
   "actual": "1,317",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2022",
   "actual": "612",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2023",
   "actual": "1,073",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2024",
   "actual": "1,671",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2024",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2020",
   "actual": "73",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2021",
   "actual": "29",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2022",
   "actual": "13",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2023",
   "actual": "39",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2024",
   "actual": "44",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2020",
   "actual": "28%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2021",
   "actual": "22%",
   "target": "71%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2022",
   "actual": "24%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2023",
   "actual": "16%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2024",
   "actual": "19%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2020",
   "actual": "12.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2021",
   "actual": "1.20",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2022",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2023",
   "actual": "0.56",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2024",
   "actual": "1.88",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2020",
   "actual": "2.55",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2021",
   "actual": "0.38",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2022",
   "actual": "0.70",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2023",
   "actual": "0.34",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2024",
   "actual": "0.54",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2024",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2024",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2024",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2024.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2021",
   "actual": "8.60",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2022",
   "actual": "10.76",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2023",
   "actual": "10.85",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2024",
   "actual": "12.06",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2025",
   "actual": "9.65",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2023",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2024",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2025",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2021",
   "actual": "23%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2023",
   "actual": "20%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2024",
   "actual": "20%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2025",
   "actual": "19%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2021",
   "actual": "76,208",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2022",
   "actual": "58,133",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2023",
   "actual": "60,755",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2024",
   "actual": "90,308",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2025",
   "actual": "90,032",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2021",
   "actual": "1,317",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2022",
   "actual": "612",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2023",
   "actual": "1,073",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2024",
   "actual": "1,671",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2025",
   "actual": "1,488",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2024",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2025",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2021",
   "actual": "29",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2022",
   "actual": "13",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2023",
   "actual": "39",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2024",
   "actual": "44",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2025",
   "actual": "82",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2021",
   "actual": "22%",
   "target": "71%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2022",
   "actual": "24%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2023",
   "actual": "16%",
   "target": "77%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2024",
   "actual": "19%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2025",
   "actual": "20%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2021",
   "actual": "1.20",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2022",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2023",
   "actual": "0.56",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2024",
   "actual": "1.88",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2025",
   "actual": "1.38",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2021",
   "actual": "0.38",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2022",
   "actual": "0.70",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2023",
   "actual": "0.34",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2024",
   "actual": "0.54",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2025",
   "actual": "0.78",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2024",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2024",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2024",
   "actual": "62%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2024",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Department of State Police",
   "agency_doc": "appr-osp-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OSP_2025-09-30.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2012",
   "actual": "1.94%",
   "target": "1.97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2013",
   "actual": "2.79%",
   "target": "3.06%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2014",
   "actual": "12.67%",
   "target": "11.80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2015",
   "actual": "10.28%",
   "target": "10.36%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "8.15%",
   "target": "8.35%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2012",
   "actual": "0.04%",
   "target": "0.78%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2013",
   "actual": "2.40%",
   "target": "2.31%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2014",
   "actual": "14.46%",
   "target": "13.33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2015",
   "actual": "9.94%",
   "target": "9.37%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "7.39%",
   "target": "6.84%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2012",
   "actual": "0.10%",
   "target": "0.10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2013",
   "actual": "1.65%",
   "target": "0.11%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2014",
   "actual": "0.66%",
   "target": "0.07%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2015",
   "actual": "0.53%",
   "target": "0.03%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2016",
   "actual": "0.50%",
   "target": "0.05%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2012",
   "actual": "0.06%",
   "target": "0.43%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2013",
   "actual": "0.06%",
   "target": "0.31%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2014",
   "actual": "0.06%",
   "target": "0.22%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2015",
   "actual": "0.06%",
   "target": "0.18%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.14%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2012",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2013",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2014",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2012",
   "actual": "$0.045",
   "target": "$0.093",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2014",
   "actual": "$0.041",
   "target": "$0.109",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2016",
   "actual": "$0.038",
   "target": "$0.113",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2012",
   "actual": "$32,100,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2013",
   "actual": "$37,100,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2014",
   "actual": "$37,700,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2015",
   "actual": "$46,700,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2016",
   "actual": "$45,600,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2012",
   "actual": "125,436",
   "target": "120,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2013",
   "actual": "133,520",
   "target": "130,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2014",
   "actual": "143,316",
   "target": "150,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2015",
   "actual": "149,871",
   "target": "150,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2016",
   "actual": "164,723",
   "target": "160,000",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2016",
   "actual": "8.60%",
   "target": "8.60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2012",
   "actual": "$13,100,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2013",
   "actual": "$12,800,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2014",
   "actual": "$13,100,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2015",
   "actual": "$13,000,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$12,800,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2012",
   "actual": "$20,100,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2013",
   "actual": "$20,900,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2014",
   "actual": "$20,400,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2015",
   "actual": "$21,300,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$22,600,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2016-10-06.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2013",
   "actual": "2.79%",
   "target": "3.06%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2014",
   "actual": "12.67%",
   "target": "11.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2015",
   "actual": "10.28%",
   "target": "10.36%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "8.15%",
   "target": "8.35%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2017",
   "actual": "9.11%",
   "target": "10.07%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2013",
   "actual": "2.40%",
   "target": "2.31%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2014",
   "actual": "14.46%",
   "target": "13.33%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2015",
   "actual": "9.94%",
   "target": "9.37%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "7.39%",
   "target": "6.84%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2017",
   "actual": "9.13%",
   "target": "8.85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2013",
   "actual": "1.65%",
   "target": "0.11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2014",
   "actual": "0.66%",
   "target": "0.07%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2015",
   "actual": "0.53%",
   "target": "0.03%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2016",
   "actual": "0.50%",
   "target": "0.05%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2017",
   "actual": "0.91%",
   "target": "0.12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2013",
   "actual": "0.06%",
   "target": "0.31%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2014",
   "actual": "0.06%",
   "target": "0.22%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2015",
   "actual": "0.06%",
   "target": "0.18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2017",
   "actual": "0.06%",
   "target": "0.16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2013",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2014",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2017",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2014",
   "actual": "$0.041",
   "target": "$0.109",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2016",
   "actual": "$0.038",
   "target": "$0.113",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2013",
   "actual": "$3,710,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2014",
   "actual": "$3,770,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2015",
   "actual": "$4,670,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2016",
   "actual": "$4,852,776,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2017",
   "actual": "$5,938,758,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2013",
   "actual": "133,520",
   "target": "130,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2014",
   "actual": "143,316",
   "target": "150,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2015",
   "actual": "149,871",
   "target": "150,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2016",
   "actual": "164,723",
   "target": "160,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2017",
   "actual": "179,708",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2016",
   "actual": "8.60%",
   "target": "8.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2017",
   "actual": "9.50%",
   "target": "10.30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2013",
   "actual": "$12,800,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2014",
   "actual": "$13,100,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2015",
   "actual": "$13,000,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$13,125,685,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2017",
   "actual": "$13,997,998,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2013",
   "actual": "$20,900,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2014",
   "actual": "$20,400,000,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2015",
   "actual": "$22,982,155,382.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$23,291,986,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2017",
   "actual": "$24,284,612,000.00",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2017-10-02.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2015",
   "actual": "10.28%",
   "target": "10.36%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "8.15%",
   "target": "8.35%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2017",
   "actual": "9.11%",
   "target": "10.07%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2018",
   "actual": "9.35%",
   "target": "9.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "actual": "6.33%",
   "target": "6.99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2015",
   "actual": "9.94%",
   "target": "9.37%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "7.39%",
   "target": "6.84%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2017",
   "actual": "9.13%",
   "target": "8.85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2018",
   "actual": "9.46%",
   "target": "9.21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "actual": "5.07%",
   "target": "5.66%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2015",
   "actual": "0.53%",
   "target": "0.03%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2016",
   "actual": "0.50%",
   "target": "0.05%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2017",
   "actual": "1.20%",
   "target": "0.33%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2018",
   "actual": "1.34%",
   "target": "0.86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2019",
   "actual": "2.02%",
   "target": "1.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2015",
   "actual": "0.06%",
   "target": "0.18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2017",
   "actual": "0.06%",
   "target": "0.16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2018",
   "actual": "0.05%",
   "target": "0.18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2019",
   "actual": "0.05%",
   "target": "0.23%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2015",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2017",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2018",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2019",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2016",
   "actual": "$0.038",
   "target": "$0.113",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2018",
   "actual": "$0.042",
   "target": "$0.104",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2015",
   "actual": "$4,649,900,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2016",
   "actual": "$4,598,900,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2017",
   "actual": "$5,944,400,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2018",
   "actual": "$6,852,600,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2019",
   "actual": "$7,790,367,642.00",
   "target": "$7,790,367,642.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2015",
   "actual": "149,871",
   "target": "150,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2016",
   "actual": "164,723",
   "target": "160,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2017",
   "actual": "179,708",
   "target": "180,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2018",
   "actual": "215,955",
   "target": "200,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2019",
   "actual": "197,016",
   "target": "220,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2016",
   "actual": "8.60%",
   "target": "8.60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2017",
   "actual": "9.50%",
   "target": "10.30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2018",
   "actual": "9.70%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2019",
   "actual": "13.25%",
   "target": "11%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2015",
   "actual": "$10,352,220,415.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$10,210,333,981.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2017",
   "actual": "$10,952,705,818.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2018",
   "actual": "$10,879,120,579.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2019",
   "actual": "$11,462,730,504.00",
   "target": "$11,462,730,504.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2015",
   "actual": "$20,310,017,572.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$20,151,676,312.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2017",
   "actual": "$21,571,964,112.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2018",
   "actual": "$23,117,139,073.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2019",
   "actual": "$24,765,214,698.00",
   "target": "$24,765,214,698.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2019-12-20",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2019-12-20.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2021",
   "actual": "6.98%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2021",
   "actual": "0.60%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2021",
   "actual": "2.10%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2021",
   "actual": "5%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2021.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2021",
   "actual": "6.98%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2022",
   "actual": "8.33%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2021",
   "actual": "0.58%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2022",
   "actual": "0.87%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2021",
   "actual": "2.10%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2022",
   "actual": "3.35%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2021",
   "actual": "5%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2022",
   "actual": "12.10%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "appr-ost-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2022-10-04.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2021",
   "actual": "6.98%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2022",
   "actual": "8.33%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2023",
   "actual": "8.69%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2021",
   "actual": "0.58%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2022",
   "actual": "0.87%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2023",
   "actual": "1.05%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2021",
   "actual": "2.10%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2022",
   "actual": "3.35%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2023",
   "actual": "3.87%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2021",
   "actual": "5%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2022",
   "actual": "12.10%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2023",
   "actual": "12.50%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "82.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "77.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "75.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "82.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2023.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2021",
   "actual": "6.98%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2022",
   "actual": "8.33%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2023",
   "actual": "8.69%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2024",
   "actual": "7.90%",
   "target": "7.66%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2021",
   "actual": "0.58%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2022",
   "actual": "0.87%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2023",
   "actual": "1.05%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2024",
   "actual": "2.37%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2021",
   "actual": "2.10%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2022",
   "actual": "3.35%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2023",
   "actual": "3.87%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2024",
   "actual": "4.01%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2021",
   "actual": "5%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2022",
   "actual": "12.10%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2023",
   "actual": "12.50%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2024",
   "actual": "12.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "82.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "77.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "75.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2024",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "82.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2024.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2021",
   "actual": "6.98%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2022",
   "actual": "8.33%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2023",
   "actual": "8.69%",
   "target": "7.76%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2024",
   "actual": "7.90%",
   "target": "7.66%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance historical 20 year net performance compared to target returns",
   "submeasure": "Oregon Public Employees Retirement Fund Net Performance",
   "year": "2025",
   "actual": "7.46%",
   "target": "7.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2021",
   "actual": "0.58%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2022",
   "actual": "0.87%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2023",
   "actual": "1.05%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2024",
   "actual": "2.37%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "local government participation in the oregon short term fund annual change in the participation of local governments in the oregon short term fund",
   "submeasure": "Local Government Participation in the Oregon Short-Term Fund",
   "year": "2025",
   "actual": "1.39%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2021",
   "actual": "2.10%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2022",
   "actual": "3.35%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2023",
   "actual": "3.87%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2024",
   "actual": "4.01%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "tax exempt general obligation bond interest rates average interest rate on tax exempt general obligation bonds issued as compared to targets",
   "submeasure": "Oregon Debt Activity",
   "year": "2025",
   "actual": "4.51%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2021",
   "actual": "5%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2022",
   "actual": "12.10%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2023",
   "actual": "12.50%",
   "target": "4.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2024",
   "actual": "12.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "percentage of eligible oregonians with a college savings account the total number of 529 college savings accounts as a percentage of the total eligible population in oregon compared to the national av",
   "submeasure": "529 College Savings Account Penetration Rate",
   "year": "2025",
   "actual": "12.90%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2021",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "adherence to board best practices percent of total best practices met by the oregon 529 savings board and oregon retirement savings board",
   "submeasure": "Adherence to Board Best Practices",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "88.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "64%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "82.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "77.20%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "75.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "State Treasurer",
   "agency_doc": "appr-ost-2025",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "82.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OST_2025.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "the average number of days it takes the board to process annual license and registration renewals",
   "submeasure": "number of days it takes board staff to process annual license and registration renewals",
   "year": "2012",
   "actual": "4.66",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "the average number of days it takes the board to process annual license and registration renewals",
   "submeasure": "number of days it takes board staff to process annual license and registration renewals",
   "year": "2013",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "the average number of days it takes the board to process annual license and registration renewals",
   "submeasure": "number of days it takes board staff to process annual license and registration renewals",
   "year": "2014",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "the average number of days it takes the board to process annual license and registration renewals",
   "submeasure": "number of days it takes board staff to process annual license and registration renewals",
   "year": "2015",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "the average number of days it takes the board to process annual license and registration renewals",
   "submeasure": "number of days it takes board staff to process annual license and registration renewals",
   "year": "2016",
   "actual": "1.80",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "the average number of days it takes the board to process exam applications",
   "submeasure": "The average number of days it takes the board to process exam applications.",
   "year": "2012",
   "actual": "5.20",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "the average number of days it takes the board to process exam applications",
   "submeasure": "The average number of days it takes the board to process exam applications.",
   "year": "2013",
   "actual": "2.27",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "the average number of days it takes the board to process exam applications",
   "submeasure": "The average number of days it takes the board to process exam applications.",
   "year": "2014",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "the average number of days it takes the board to process exam applications",
   "submeasure": "The average number of days it takes the board to process exam applications.",
   "year": "2015",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "the average number of days it takes the board to process exam applications",
   "submeasure": "The average number of days it takes the board to process exam applications.",
   "year": "2016",
   "actual": "2.70",
   "target": "5",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education hours submitted average number of continuing education hours licensees receive annually at least 30 hours are required for annual renewel",
   "submeasure": null,
   "year": "2012",
   "actual": "38",
   "target": "44",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education hours submitted average number of continuing education hours licensees receive annually at least 30 hours are required for annual renewel",
   "submeasure": null,
   "year": "2013",
   "actual": "40",
   "target": "44",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education hours submitted average number of continuing education hours licensees receive annually at least 30 hours are required for annual renewel",
   "submeasure": null,
   "year": "2014",
   "actual": "38",
   "target": "44",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education hours submitted average number of continuing education hours licensees receive annually at least 30 hours are required for annual renewel",
   "submeasure": null,
   "year": "2015",
   "actual": "41",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education hours submitted average number of continuing education hours licensees receive annually at least 30 hours are required for annual renewel",
   "submeasure": null,
   "year": "2016",
   "actual": "43",
   "target": "40",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "response time to complaints average number of hours to make an intial response to a consumer complaint",
   "submeasure": "Average Response Time to Complaints",
   "year": "2012",
   "actual": "2.54",
   "target": "8",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "response time to complaints average number of hours to make an intial response to a consumer complaint",
   "submeasure": "Average Response Time to Complaints",
   "year": "2013",
   "actual": "2.27",
   "target": "8",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "response time to complaints average number of hours to make an intial response to a consumer complaint",
   "submeasure": "Average Response Time to Complaints",
   "year": "2014",
   "actual": "2",
   "target": "8",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "response time to complaints average number of hours to make an intial response to a consumer complaint",
   "submeasure": "Average Response Time to Complaints",
   "year": "2015",
   "actual": "6",
   "target": "8",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "response time to complaints average number of hours to make an intial response to a consumer complaint",
   "submeasure": "Average Response Time to Complaints",
   "year": "2016",
   "actual": "5.30",
   "target": "8",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "75.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "72.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "81.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "78.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2016-09-28.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2017",
   "actual": "95.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2017",
   "actual": "93.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2017",
   "actual": "95.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2017",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2017",
   "actual": "63.90%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2017-09-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2017-09-01.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2017",
   "actual": "95.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2017",
   "actual": "93.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2018",
   "actual": "96.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2017",
   "actual": "95.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2018",
   "actual": "99.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2017",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2017",
   "actual": "63.90%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2018",
   "actual": "64.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2018-07-16",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2018-07-16.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2017",
   "actual": "95.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2017",
   "actual": "93.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2018",
   "actual": "96.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2017",
   "actual": "95.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2018",
   "actual": "99.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2019",
   "actual": "99.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2017",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2019",
   "actual": "95.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2017",
   "actual": "63.90%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2018",
   "actual": "64.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2019",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2019-08-22",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2019-08-22.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2017",
   "actual": "95.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "processing license and registration applications percent of license and registration applications processed within 3 days of receipt",
   "submeasure": "Processing license and registration applications",
   "year": "2020",
   "actual": "99.50%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2017",
   "actual": "93.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2018",
   "actual": "96.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2019",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "processing exam applications percent of exam applications processed within 3 days of receipt",
   "submeasure": "Processing exam applications",
   "year": "2020",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2017",
   "actual": "95.30%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2018",
   "actual": "99.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2019",
   "actual": "99.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "continuing education compliance percent of licensees audited who are in compliance with continuing education requirements",
   "submeasure": "Continuing Education Compliance",
   "year": "2020",
   "actual": "99.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2017",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2018",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2019",
   "actual": "95.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complaint response time percent of complaints responded to within 3 days of receipt",
   "submeasure": "Complaint response time",
   "year": "2020",
   "actual": "96.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2017",
   "actual": "0%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2019",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer satisfaction percent of students rating satisfaction with basic tax course instructor and course content as good or excellent",
   "submeasure": "CUSTOMER SERVICE",
   "year": "2020",
   "actual": "95.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2017",
   "actual": "63.90%",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2018",
   "actual": "64.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2019",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "licensed tax preparer exam pass rate percent of students who pass the licensed tax preparer exam",
   "submeasure": "Licensed tax preparer exam pass rate",
   "year": "2020",
   "actual": "79.80%",
   "target": "75%",
   "data_collection_period": "Sep 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Tax Practitioners, Board of",
   "agency_doc": "appr-otb-2020-09-17",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "effective governance percent of total best practices by the agency",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTB_2020-09-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing of applications",
   "year": "2012",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing of applications",
   "year": "2013",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing of applications",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing of applications",
   "year": "2015",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of licensing applications processed within target",
   "submeasure": "Timely Licensing of applications",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2012",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2016-07-05",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2016-07-05.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2013",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2015",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2017-08-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2017-08-17.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2014",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2015",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2018-07-26",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2018-07-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2015",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2019-09-26",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2019-09-26.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2016",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2020-07-16",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2020-07-16.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2021-09-14",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2021-09-14.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2018",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2022-08-12",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2022-08-12.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2023-08-11",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2023-08-11.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2024-07-31",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2024-07-31.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2022",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely licensing percent of all licensing applications processed within 3 days",
   "submeasure": "Timely Licensing of applications",
   "year": "2025",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2024",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely resolution of complaints percent of cases investigated and referred to board within 120 days of receipt of complaint",
   "submeasure": "Timely consideration of Board complaints within 120 days of receipt",
   "year": "2025",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Occupational Therapy Licensing Board",
   "agency_doc": "appr-otlb-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of criteria followed in each Best Practice areas",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OTLB_2025-10-01.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2012",
   "actual": "176",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2013",
   "actual": "161",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2014",
   "actual": "164",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2015",
   "actual": "217",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2016",
   "actual": "196",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2014",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2016-12-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2016-12-29.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2014",
   "actual": "164",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2015",
   "actual": "217",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2016",
   "actual": "196",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2017",
   "actual": "No Data",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2018",
   "actual": "126.66",
   "target": "150",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2014",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "63%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2018-10-08",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2018-10-08.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2015",
   "actual": "217",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2016",
   "actual": "196",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2017",
   "actual": "No Data",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2018",
   "actual": "126.66",
   "target": "150",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2019",
   "actual": "82.15",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2015",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2019-10-02",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2019",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2019-10-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2016",
   "actual": "196",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2017",
   "actual": "No Data",
   "target": "125",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2018",
   "actual": "126.66",
   "target": "150",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2019",
   "actual": "82.15",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2020",
   "actual": "121.48",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2019",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2020-10-09",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2020-10-09.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2018",
   "actual": "126.66",
   "target": "150",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2019",
   "actual": "82.15",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2020",
   "actual": "121.48",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2021",
   "actual": "169",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "58.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "73.74%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2019",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2021-11-02",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2021",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2021-11-02.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2018",
   "actual": "126.66",
   "target": "150",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2019",
   "actual": "82.15",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2020",
   "actual": "121.48",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2021",
   "actual": "169",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2022",
   "actual": "264",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2019",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2020",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "public protection percent of decisions not contested appealed and or upheld on appeal",
   "submeasure": "Percent of Decisions Not Contested, Appealed and/or Upheld on Appeal",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "62.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "74.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "71.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "70.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "66.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "58.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "68.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "73.74%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2019",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2021",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2022-10-06",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected not less than once per biennium",
   "submeasure": "Facility Inspections",
   "year": "2022",
   "actual": "40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2022-10-06.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2019",
   "actual": "82.15",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2020",
   "actual": "121.48",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2021",
   "actual": "169",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2022",
   "actual": "264",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2023",
   "actual": "269",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2019",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2020",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "71.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2020",
   "actual": "66%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2021",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2022",
   "actual": "66.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2019",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2022",
   "actual": "70.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2019",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2020",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "58.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "68.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2019",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2020",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "62.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "66.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2019",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "74.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "73.74%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2019",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2021",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2022",
   "actual": "40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2023-09-20.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2021",
   "actual": "169",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2022",
   "actual": "264",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2023",
   "actual": "269",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2024",
   "actual": "236",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2025",
   "actual": "235",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "71.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2021",
   "actual": "62%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2022",
   "actual": "66.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2025",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2021",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2022",
   "actual": "70.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2025",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2021",
   "actual": "58.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "68.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2021",
   "actual": "62.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "66.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2025",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "67.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "74.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2025",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 29",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2021",
   "actual": "73.74%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "93.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2021",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2022",
   "actual": "40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2024",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "appr-ovmeb-2025-10-03",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "license processing the average number of business days to process a license once a complete application is received",
   "submeasure": "Percentage of licenses issued within 5 days once a complete application is received.",
   "year": "2025",
   "actual": "5",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OVMEB_2025-10-03.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2014",
   "actual": "10.65",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2015",
   "actual": "8.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2016",
   "actual": "9.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "outside funding the percentage of funding from other sources resulting from oweb s grant awards",
   "submeasure": "Percentage of funding from other sources for OWEB grants",
   "year": "2014",
   "actual": "127%",
   "target": "150%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "outside funding the percentage of funding from other sources resulting from oweb s grant awards",
   "submeasure": "Percentage of funding from other sources for OWEB grants",
   "year": "2015",
   "actual": "117%",
   "target": "150%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "outside funding the percentage of funding from other sources resulting from oweb s grant awards",
   "submeasure": "Percentage of funding from other sources for OWEB grants",
   "year": "2016",
   "actual": "166%",
   "target": "150%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "outside funding the percentage of funding from other sources resulting from oweb s grant awards",
   "submeasure": "Percentage of funding from other sources for OWEB grants",
   "year": "2017",
   "actual": "No Data",
   "target": "150%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "outside funding the percentage of funding from other sources resulting from oweb s grant awards",
   "submeasure": "Percentage of funding from other sources for OWEB grants",
   "year": "2018",
   "actual": "No Data",
   "target": "150%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "restoration the percentage of oweb watershed restoration investments that address established basin and watershed restoration priorities",
   "submeasure": "Percentage of OWEB investments addressing basin priorities",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "restoration the percentage of oweb watershed restoration investments that address established basin and watershed restoration priorities",
   "submeasure": "Percentage of OWEB investments addressing basin priorities",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "restoration the percentage of oweb watershed restoration investments that address established basin and watershed restoration priorities",
   "submeasure": "Percentage of OWEB investments addressing basin priorities",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "restoration the percentage of oweb watershed restoration investments that address established basin and watershed restoration priorities",
   "submeasure": "Percentage of OWEB investments addressing basin priorities",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "restoration the percentage of oweb watershed restoration investments that address established basin and watershed restoration priorities",
   "submeasure": "Percentage of OWEB investments addressing basin priorities",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2014",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2015",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "plant communities the percentage of improved riparian stream miles of the total number of stream miles in oregon",
   "submeasure": "Percentage of riparian stream miles improved",
   "year": "2014",
   "actual": "0.43%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "plant communities the percentage of improved riparian stream miles of the total number of stream miles in oregon",
   "submeasure": "Percentage of riparian stream miles improved",
   "year": "2015",
   "actual": "0.27%",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "plant communities the percentage of improved riparian stream miles of the total number of stream miles in oregon",
   "submeasure": "Percentage of riparian stream miles improved",
   "year": "2016",
   "actual": "No Data",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "plant communities the percentage of improved riparian stream miles of the total number of stream miles in oregon",
   "submeasure": "Percentage of riparian stream miles improved",
   "year": "2017",
   "actual": "No Data",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "plant communities the percentage of improved riparian stream miles of the total number of stream miles in oregon",
   "submeasure": "Percentage of riparian stream miles improved",
   "year": "2018",
   "actual": "No Data",
   "target": "1%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "work plans the extent to which watershed councils funded by oweb accomplish their work plans each biennium",
   "submeasure": "Percentage of watershed councils that accomplish their work plans",
   "year": "2014",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "work plans the extent to which watershed councils funded by oweb accomplish their work plans each biennium",
   "submeasure": "Percentage of watershed councils that accomplish their work plans",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "work plans the extent to which watershed councils funded by oweb accomplish their work plans each biennium",
   "submeasure": "Percentage of watershed councils that accomplish their work plans",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "work plans the extent to which watershed councils funded by oweb accomplish their work plans each biennium",
   "submeasure": "Percentage of watershed councils that accomplish their work plans",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "work plans the extent to which watershed councils funded by oweb accomplish their work plans each biennium",
   "submeasure": "Percentage of watershed councils that accomplish their work plans",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "fish monitoring the percentage of native fish where monitoring needs have been quantified that were monitored to a level considered adequate under the oregon plan monitoring strategy and odfw s native",
   "submeasure": "Percentage of native fish monitored adequately",
   "year": "2014",
   "actual": "61%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "fish monitoring the percentage of native fish where monitoring needs have been quantified that were monitored to a level considered adequate under the oregon plan monitoring strategy and odfw s native",
   "submeasure": "Percentage of native fish monitored adequately",
   "year": "2015",
   "actual": "62%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "fish monitoring the percentage of native fish where monitoring needs have been quantified that were monitored to a level considered adequate under the oregon plan monitoring strategy and odfw s native",
   "submeasure": "Percentage of native fish monitored adequately",
   "year": "2016",
   "actual": "62%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "fish monitoring the percentage of native fish where monitoring needs have been quantified that were monitored to a level considered adequate under the oregon plan monitoring strategy and odfw s native",
   "submeasure": "Percentage of native fish monitored adequately",
   "year": "2017",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "fish monitoring the percentage of native fish where monitoring needs have been quantified that were monitored to a level considered adequate under the oregon plan monitoring strategy and odfw s native",
   "submeasure": "Percentage of native fish monitored adequately",
   "year": "2018",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "salmon habitat quantity the percentage of potential aquatic salmon habitat made available to salmon each year",
   "submeasure": "Percentage of potential salmon habitat made available",
   "year": "2014",
   "actual": "0.23%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "salmon habitat quantity the percentage of potential aquatic salmon habitat made available to salmon each year",
   "submeasure": "Percentage of potential salmon habitat made available",
   "year": "2015",
   "actual": "0.08%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "salmon habitat quantity the percentage of potential aquatic salmon habitat made available to salmon each year",
   "submeasure": "Percentage of potential salmon habitat made available",
   "year": "2016",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "salmon habitat quantity the percentage of potential aquatic salmon habitat made available to salmon each year",
   "submeasure": "Percentage of potential salmon habitat made available",
   "year": "2017",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "salmon habitat quantity the percentage of potential aquatic salmon habitat made available to salmon each year",
   "submeasure": "Percentage of potential salmon habitat made available",
   "year": "2018",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "71.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "75.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "77.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78.10%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "82.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "76.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "83%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "68.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2016-09-29.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2013",
   "actual": "7.20",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2014",
   "actual": "10.65",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2015",
   "actual": "8.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2016",
   "actual": "9.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "actual": "11.53",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2017",
   "actual": "54.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2017",
   "actual": "19.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2013",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2014",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2015",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2017",
   "actual": "91.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2017",
   "actual": "318.60",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2017",
   "actual": "35,646",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2017",
   "actual": "146.60",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "71.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "73%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "75.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "77.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78.10%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "82.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "76.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "83%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "68.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2017-09-28",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2017-09-28.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2014",
   "actual": "10.65",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2015",
   "actual": "8.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2016",
   "actual": "9.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "actual": "10.34",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "actual": "10.30",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2017",
   "actual": "54.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2018",
   "actual": "66.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2018",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2017",
   "actual": "19.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2018",
   "actual": "18.13%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2014",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2015",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2017",
   "actual": "91.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2017",
   "actual": "318.60",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2018",
   "actual": "242",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2017",
   "actual": "35,646",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2018",
   "actual": "42,984",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2018",
   "actual": "89.34%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2017",
   "actual": "146.60",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2018",
   "actual": "179.21",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "73.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "71.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "75.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "77.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78.10%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "82.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "76.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "83%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "68.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2018-09-27.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2015",
   "actual": "8.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2016",
   "actual": "9.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "actual": "10.34",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "actual": "10.30",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2019",
   "actual": "9.88",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2017",
   "actual": "54.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2018",
   "actual": "66.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2019",
   "actual": "60.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2018",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2019",
   "actual": "97.37%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2017",
   "actual": "19.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2018",
   "actual": "18.13%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2019",
   "actual": "26.67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2015",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2017",
   "actual": "91.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2017",
   "actual": "318.60",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2018",
   "actual": "242",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2019",
   "actual": "203",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2017",
   "actual": "35,646",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2018",
   "actual": "42,984",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2019",
   "actual": "52,671",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2018",
   "actual": "89.34%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2019",
   "actual": "96.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2017",
   "actual": "146.60",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2018",
   "actual": "179.21",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2019",
   "actual": "131",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "71.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "77.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78.10%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "76.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "68.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2019-09-19-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2019-09-19_FINAL.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2016",
   "actual": "9.60",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "actual": "10.34",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "actual": "10.30",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2019",
   "actual": "9.88",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2020",
   "actual": "8.79",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2017",
   "actual": "54.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2018",
   "actual": "66.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2019",
   "actual": "60.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2020",
   "actual": "62.74%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2018",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2019",
   "actual": "97.37%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2020",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2017",
   "actual": "19.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2018",
   "actual": "18.13%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2019",
   "actual": "26.67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2020",
   "actual": "16.18%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2020",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2017",
   "actual": "91.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2017",
   "actual": "318.60",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2018",
   "actual": "242",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2019",
   "actual": "203",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2020",
   "actual": "300.65",
   "target": "228.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2017",
   "actual": "35,646",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2018",
   "actual": "42,984",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2019",
   "actual": "52,671",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2020",
   "actual": "44,685",
   "target": "50,800",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2018",
   "actual": "89.34%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2019",
   "actual": "96.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2020",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2017",
   "actual": "146.60",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2018",
   "actual": "179.21",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2019",
   "actual": "131",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2020",
   "actual": "73.17",
   "target": "125.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "80.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "81.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2020.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2017",
   "actual": "10.34",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "actual": "10.30",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2019",
   "actual": "9.88",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2020",
   "actual": "8.79",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2021",
   "actual": "7.70",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2017",
   "actual": "54.40%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2018",
   "actual": "66.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2019",
   "actual": "60.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2020",
   "actual": "62.74%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2021",
   "actual": "59.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2018",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2019",
   "actual": "97.37%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2020",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2021",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2017",
   "actual": "19.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2018",
   "actual": "18.13%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2019",
   "actual": "26.67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2020",
   "actual": "16.18%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2021",
   "actual": "45%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2017",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2020",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2017",
   "actual": "91.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2017",
   "actual": "318.60",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2018",
   "actual": "242",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2019",
   "actual": "203",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2020",
   "actual": "300.65",
   "target": "228.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2021",
   "actual": "165.70",
   "target": "203.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2017",
   "actual": "35,646",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2018",
   "actual": "42,984",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2019",
   "actual": "52,671",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2020",
   "actual": "44,685",
   "target": "50,800",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2021",
   "actual": "36,317",
   "target": "50,015",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2018",
   "actual": "89.34%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2019",
   "actual": "96.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2020",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2021",
   "actual": "90.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2017",
   "actual": "146.60",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2018",
   "actual": "179.21",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2019",
   "actual": "131",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2020",
   "actual": "73.17",
   "target": "125.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2021",
   "actual": "113.12",
   "target": "113.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "81.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "85.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2021-09-20",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2021-09-20.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2018",
   "actual": "10.30",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2019",
   "actual": "9.88",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2020",
   "actual": "8.79",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2021",
   "actual": "7.70",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2022",
   "actual": "12.61",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2018",
   "actual": "66.80%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2019",
   "actual": "60.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2020",
   "actual": "62.74%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2021",
   "actual": "59.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2022",
   "actual": "64%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2018",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2019",
   "actual": "97.37%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2020",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2021",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2018",
   "actual": "18.13%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2019",
   "actual": "26.67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2020",
   "actual": "16.18%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2021",
   "actual": "45%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2022",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2018",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2020",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2018",
   "actual": "242",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2019",
   "actual": "203",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2020",
   "actual": "300.65",
   "target": "228.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2021",
   "actual": "165.70",
   "target": "203.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2022",
   "actual": "159.27",
   "target": "313",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2018",
   "actual": "42,984",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2019",
   "actual": "52,671",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2020",
   "actual": "44,685",
   "target": "50,800",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2021",
   "actual": "36,317",
   "target": "50,015",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2022",
   "actual": "29,361.28",
   "target": "58,003",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2018",
   "actual": "89.34%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2019",
   "actual": "96.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2020",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2021",
   "actual": "90.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2018",
   "actual": "179.21",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2019",
   "actual": "131",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2020",
   "actual": "73.17",
   "target": "125.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2021",
   "actual": "113.12",
   "target": "113.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2022",
   "actual": "89.76",
   "target": "91",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "81.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Watershed Enhancement Board, Oregon",
   "agency_doc": "appr-oweb-2022-08-30",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2022-08-30.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2019",
   "actual": "9.88",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2020",
   "actual": "8.79",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2021",
   "actual": "7.70",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2022",
   "actual": "12.61",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2023",
   "actual": "9.91",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2019",
   "actual": "60.20%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2020",
   "actual": "62.74%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2021",
   "actual": "59.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2022",
   "actual": "64%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2023",
   "actual": "52.45%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2019",
   "actual": "97.37%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2020",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2021",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2023",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2019",
   "actual": "26.67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2020",
   "actual": "16.18%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2021",
   "actual": "45%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2022",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2023",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2019",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2020",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2023",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2019",
   "actual": "203",
   "target": "233.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2020",
   "actual": "300.65",
   "target": "228.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2021",
   "actual": "165.70",
   "target": "203.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2022",
   "actual": "159.27",
   "target": "313",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2023",
   "actual": "81.23",
   "target": "324",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2019",
   "actual": "52,671",
   "target": "47,560",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2020",
   "actual": "44,685",
   "target": "50,800",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2021",
   "actual": "36,317",
   "target": "50,015",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2022",
   "actual": "29,361.28",
   "target": "58,003",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2023",
   "actual": "64,051",
   "target": "53,660",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2019",
   "actual": "96.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2020",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2021",
   "actual": "90.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2019",
   "actual": "131",
   "target": "138.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2020",
   "actual": "73.17",
   "target": "125.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2021",
   "actual": "113.12",
   "target": "113.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2022",
   "actual": "89.76",
   "target": "91",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2023",
   "actual": "121.45",
   "target": "90.96",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "83.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "81.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "90.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "91.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2023-09-20",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "91.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2023-09-20.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2020",
   "actual": "8.79",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2021",
   "actual": "7.70",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2022",
   "actual": "12.61",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2023",
   "actual": "9.91",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2024",
   "actual": "12.23",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2020",
   "actual": "62.74%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2021",
   "actual": "59.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2022",
   "actual": "64%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2023",
   "actual": "52.45%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2024",
   "actual": "55.13%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2020",
   "actual": "93.42%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2021",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2023",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2024",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2020",
   "actual": "16.18%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2021",
   "actual": "45%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2022",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2023",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2024",
   "actual": "48%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2020",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2023",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2024",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2024",
   "actual": "94.67%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2020",
   "actual": "300.65",
   "target": "228.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2021",
   "actual": "165.70",
   "target": "203.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2022",
   "actual": "159.27",
   "target": "313",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2023",
   "actual": "81.23",
   "target": "324",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2024",
   "actual": "167.14",
   "target": "313",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2020",
   "actual": "44,685",
   "target": "50,800",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2021",
   "actual": "36,317",
   "target": "50,015",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2022",
   "actual": "29,361.28",
   "target": "58,003",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2023",
   "actual": "64,051",
   "target": "53,660",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2024",
   "actual": "39,582",
   "target": "48,703",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2020",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2021",
   "actual": "90.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2020",
   "actual": "73.17",
   "target": "125.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2021",
   "actual": "113.12",
   "target": "113.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2022",
   "actual": "89.76",
   "target": "91",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2023",
   "actual": "121.45",
   "target": "90.96",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2024",
   "actual": "124.45",
   "target": "82",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "81.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "90.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "86.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "94.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93.55%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "91.80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "91.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2024-09-25",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2024-09-25.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2021",
   "actual": "7.70",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2022",
   "actual": "12.61",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2023",
   "actual": "9.91",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2024",
   "actual": "12.23",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "operations the percentage of total funding used in agency operations",
   "submeasure": "Percentage of funding used in operations",
   "year": "2025",
   "actual": "8.98",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2021",
   "actual": "59.30%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2022",
   "actual": "64%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2023",
   "actual": "52.45%",
   "target": "51%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2024",
   "actual": "55.13%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "funding from other sources the percent of funds contributed from other sources on oweb funded restoration projects",
   "submeasure": "Percent of funds",
   "year": "2025",
   "actual": "61.98%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2021",
   "actual": "94.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2023",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2024",
   "actual": "92.10%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "grant making across oregon percent of oregon s 76 sub basins defined as 8 digit hydrologic unit code areas within which oregonians benefit from oweb s grant programs",
   "submeasure": "Percent of Oregon sub-basins",
   "year": "2025",
   "actual": "96%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2021",
   "actual": "45%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2022",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2023",
   "actual": "27%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2024",
   "actual": "48%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timeliness of grant making the percent of open solicitation grant agreements executed within one month after board award",
   "submeasure": "Percent of open solicitation grants awarded within 1 month",
   "year": "2025",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2021",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2023",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2024",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "fish populations the percentage of monitored native fish species that exhibit increasing or stable levels of abundance",
   "submeasure": "Percentage of native fish species that are increasing or stable",
   "year": "2025",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "watershed council governance percent of oweb funded watershed councils that demonstrate effective organizational governance and management using oweb merit criteria",
   "submeasure": "Percent of watershed councils that meet merit criteria",
   "year": "2025",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2024",
   "actual": "94.67%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "payments the percentage of complete grant payment requests paid within 24 days",
   "submeasure": "Percentage of grant payments paid within 30 days (24 days starting in FY 2012)",
   "year": "2025",
   "actual": "99.82%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2021",
   "actual": "165.70",
   "target": "203.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2022",
   "actual": "159.27",
   "target": "313",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2023",
   "actual": "81.23",
   "target": "324",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2024",
   "actual": "167.14",
   "target": "313",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "streamside habitat the number of riparian stream miles restored or enhanced as a result of oweb funded grants",
   "submeasure": "Riparian Plant Communities",
   "year": "2025",
   "actual": "125.98",
   "target": "308",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2021",
   "actual": "36,317",
   "target": "50,015",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2022",
   "actual": "29,361.28",
   "target": "58,003",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2023",
   "actual": "64,051",
   "target": "53,660",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2024",
   "actual": "39,582",
   "target": "48,703",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "upland habitat acres of upland habitat restored or enhanced as a result of oweb funded grants",
   "submeasure": "Upland Habitat Restored",
   "year": "2025",
   "actual": "28,890",
   "target": "47,132",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2021",
   "actual": "90.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "native species habitat and water quality percent of restoration acquisition or technical assistance funding invested to address habitat for threatened endangered or species of concern or water quality",
   "submeasure": "Investments to address T&E species, species of concern; or concerns identified on 303(d) listed streams",
   "year": "2025",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2021",
   "actual": "113.12",
   "target": "113.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2022",
   "actual": "89.76",
   "target": "91",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2023",
   "actual": "121.45",
   "target": "90.96",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2024",
   "actual": "124.45",
   "target": "82",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "native fish habitat quantity miles of fish habitat opened as a result of completed fish passage projects funded through oweb grants",
   "submeasure": "SALMON HABITAT QUANTITY",
   "year": "2025",
   "actual": "92.90",
   "target": "68",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "90.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "90.30%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "90.40%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "86.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "92.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93.55%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "94.90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "88%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "93.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "95.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "96.20%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "96.70%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "91.50%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Oregon Watershed Enhancement Board",
   "agency_doc": "appr-oweb-2025-09-02",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "95.60%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWEB_2025-09-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2021",
   "actual": "25%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2022",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2023",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2019",
   "actual": "40%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2020",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2021",
   "actual": "65%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2022",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2023",
   "actual": "23%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2021",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2022",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2023",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "actual": "19%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "actual": "16%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2021",
   "actual": "14%",
   "target": "23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2023",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2021",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2022",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2023",
   "actual": "20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "actual": "4.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "actual": "3.98",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2021",
   "actual": "3.92",
   "target": "4.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2022",
   "actual": "4.75",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2023",
   "actual": "5.38",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "actual": "1,082",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "actual": "1,099",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2021",
   "actual": "1,109",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2022",
   "actual": "1,113",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2023",
   "actual": "1,115",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "actual": "12%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2021",
   "actual": "53%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2022",
   "actual": "18%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2023",
   "actual": "54%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2021",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2022",
   "actual": "26%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2023",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2023",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "52%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-owrd-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OWRD_2023-10-02.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2013",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2014",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2015",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2013",
   "actual": "366",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2014",
   "actual": "399",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2015",
   "actual": "327",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2016",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2013",
   "actual": "30",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2014",
   "actual": "31",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2015",
   "actual": "19",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2016",
   "actual": "20",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "actual": "30",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2013",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2014",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2015",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2013",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2014",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2015",
   "actual": "3",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2016",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2017",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2013",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2013",
   "actual": "17",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2014",
   "actual": "12",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2015",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2016",
   "actual": "9",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2013",
   "actual": "6",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2014",
   "actual": "9",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2015",
   "actual": "12",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "17",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2013",
   "actual": "89.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2014",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2015",
   "actual": "87.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2016",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2013",
   "actual": "76.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2014",
   "actual": "87.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2015",
   "actual": "79.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2016",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2017",
   "actual": "80.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2013",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2014",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2015",
   "actual": "88.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2016",
   "actual": "87.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "actual": "88.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2013",
   "actual": "87.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2014",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2015",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2013",
   "actual": "69.20%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2014",
   "actual": "72.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2015",
   "actual": "71.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2016",
   "actual": "75.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "actual": "70.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2013",
   "actual": "37.20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2014",
   "actual": "47.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2015",
   "actual": "45.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2016",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "actual": "35.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2013",
   "actual": "30.80%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2014",
   "actual": "22.10%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2015",
   "actual": "30.90%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "29.80%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "31.70%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2013",
   "actual": "21.60%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2014",
   "actual": "22.10%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2015",
   "actual": "21.10%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2016",
   "actual": "17.70%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2017",
   "actual": "23.40%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "58.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "57.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "65.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "62.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "68.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "75.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "66.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "73.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "70.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "80.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "74.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "67.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "80.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "69.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "69.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "63.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "70.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "71.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2017-10-13",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "73.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2017-10-13.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2016",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "actual": "382",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "actual": "324",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "actual": "238",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2016",
   "actual": "20",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2017",
   "actual": "30",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "26",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2016",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2016",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2017",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2018",
   "actual": "4",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2019",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2020",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2016",
   "actual": "9",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2017",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "5",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "2",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2016",
   "actual": "17",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2017",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "10",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2016",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2019",
   "actual": "83.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2020",
   "actual": "81.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2019",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2020",
   "actual": "69.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2016",
   "actual": "87.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "actual": "88.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "actual": "90.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "actual": "95.40%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "actual": "90.60%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2016",
   "actual": "75.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "actual": "70.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "actual": "75.30%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "actual": "71.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "actual": "72.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2016",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "actual": "35.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "actual": "66.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "actual": "41.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "actual": "34.30%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "29.80%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "31.70%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "32.10%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "29.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "30.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2016",
   "actual": "17.70%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2017",
   "actual": "23.40%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2018",
   "actual": "20.50%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "actual": "25.20%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "actual": "23.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR%20OYA%202020.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2021",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2022",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "actual": "382",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "actual": "324",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "actual": "238",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2021",
   "actual": "170",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2022",
   "actual": "131",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "26",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "31",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2018",
   "actual": "4",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2019",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2020",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2021",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2022",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2018",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "5",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "2",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "25",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2018",
   "actual": "10",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "5",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2021",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2022",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2019",
   "actual": "83.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2020",
   "actual": "81.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2021",
   "actual": "79.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2022",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2019",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2020",
   "actual": "69.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2021",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2022",
   "actual": "73.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "actual": "90.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2022",
   "actual": "88.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "actual": "95.40%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "actual": "90.60%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2021",
   "actual": "90.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2022",
   "actual": "92.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "actual": "75.30%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "actual": "71.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "actual": "72.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2021",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2022",
   "actual": "77.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "actual": "66.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "actual": "41.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "actual": "34.30%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2021",
   "actual": "57.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2022",
   "actual": "36.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "32.10%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "29.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "30.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "22.80%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2022",
   "actual": "18%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2018",
   "actual": "20.50%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "actual": "25.20%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "actual": "23.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2021",
   "actual": "17.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "appr-oya-2022-10-3",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2022",
   "actual": "14.40%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2022-10-3.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2021",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2022",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2023",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "actual": "324",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "actual": "238",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2021",
   "actual": "170",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2022",
   "actual": "131",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2023",
   "actual": "105",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "31",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2023",
   "actual": "29",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2019",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2020",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2021",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2022",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2023",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2019",
   "actual": "6",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "2",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "25",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2023",
   "actual": "13",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2019",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "5",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2021",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2022",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2023",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2019",
   "actual": "83.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2020",
   "actual": "81.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2021",
   "actual": "79.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2022",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2023",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2019",
   "actual": "71.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2020",
   "actual": "69.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2021",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2022",
   "actual": "73.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2023",
   "actual": "67.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "actual": "90.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2022",
   "actual": "88.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2023",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "actual": "95.40%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "actual": "90.60%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2021",
   "actual": "90.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2022",
   "actual": "92.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2023",
   "actual": "85.30%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "actual": "71.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "actual": "72.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2021",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2022",
   "actual": "77.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2023",
   "actual": "70.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "actual": "41.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "actual": "34.30%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2021",
   "actual": "57.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2022",
   "actual": "36.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2023",
   "actual": "48.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "29.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "30.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "22.80%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2022",
   "actual": "18%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2023",
   "actual": "13.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "actual": "25.20%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "actual": "23.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2021",
   "actual": "17.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2022",
   "actual": "14.40%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2023-10-19",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2023",
   "actual": "16.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2023-10-19.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2021",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2022",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2023",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2024",
   "actual": "6",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "actual": "238",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2021",
   "actual": "170",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2022",
   "actual": "131",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2023",
   "actual": "105",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2024",
   "actual": "118",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "31",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2023",
   "actual": "29",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2024",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2024",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2020",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2021",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2022",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2023",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2024",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2020",
   "actual": "2",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "25",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2023",
   "actual": "13",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2024",
   "actual": "17",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2020",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "5",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2024",
   "actual": "3",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "actual": "83.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2021",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2022",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2023",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2020",
   "actual": "81.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2021",
   "actual": "79.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2022",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2023",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2024",
   "actual": "69.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2020",
   "actual": "69.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2021",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2022",
   "actual": "73.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2023",
   "actual": "67.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2024",
   "actual": "61.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "actual": "90.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2022",
   "actual": "88.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2023",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2024",
   "actual": "88.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "actual": "90.60%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2021",
   "actual": "90.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2022",
   "actual": "92.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2023",
   "actual": "85.30%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2024",
   "actual": "91.10%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "actual": "72.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2021",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2022",
   "actual": "77.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2023",
   "actual": "70.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2024",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "actual": "34.30%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2021",
   "actual": "57.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2022",
   "actual": "36.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2023",
   "actual": "48.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2024",
   "actual": "35.60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "30.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "22.80%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2022",
   "actual": "18%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2023",
   "actual": "13.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2024",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "actual": "23.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2021",
   "actual": "17.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2022",
   "actual": "14.40%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2023",
   "actual": "16.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2024-10-10",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2024",
   "actual": "22%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2024-10-10.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2021",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2022",
   "actual": "3",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2023",
   "actual": "4",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2024",
   "actual": "6",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2025",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2021",
   "actual": "170",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2022",
   "actual": "131",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2023",
   "actual": "105",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2024",
   "actual": "118",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2025",
   "actual": "103",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "33",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "31",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2023",
   "actual": "29",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2024",
   "actual": "18",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "a. Facility",
   "year": "2025",
   "actual": "9",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2024",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "b. Field",
   "year": "2025",
   "actual": "1",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2021",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2022",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2023",
   "actual": "1",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2024",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "a. Facilities",
   "year": "2025",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "b. Field",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2021",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2022",
   "actual": "25",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2023",
   "actual": "13",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2024",
   "actual": "17",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "a. Facility",
   "year": "2025",
   "actual": "10",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2021",
   "actual": "5",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2022",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2023",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2024",
   "actual": "3",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "b. Field",
   "year": "2025",
   "actual": "2",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2021",
   "actual": "87.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2022",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2023",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2025",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2021",
   "actual": "79.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2022",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2023",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2024",
   "actual": "69.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "a. Close-custody population",
   "year": "2025",
   "actual": "77.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2021",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2022",
   "actual": "73.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2023",
   "actual": "67.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2024",
   "actual": "61.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "case management percent of close custody and community youth with active case plans that are up to date",
   "submeasure": "b. Community population",
   "year": "2025",
   "actual": "71.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2022",
   "actual": "88.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2023",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2024",
   "actual": "88.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2025",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2021",
   "actual": "90.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2022",
   "actual": "92.20%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2023",
   "actual": "85.30%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2024",
   "actual": "91.10%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2025",
   "actual": "89.50%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2021",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2022",
   "actual": "77.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2023",
   "actual": "70.60%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2024",
   "actual": "74.50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2025",
   "actual": "75.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2021",
   "actual": "57.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2022",
   "actual": "36.40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2023",
   "actual": "48.20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2024",
   "actual": "35.60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2025",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2021",
   "actual": "22.80%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2022",
   "actual": "18%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2023",
   "actual": "13.40%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2024",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2025",
   "actual": "23%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2021",
   "actual": "17.60%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2022",
   "actual": "14.40%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2023",
   "actual": "16.30%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2024",
   "actual": "22%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Oregon Youth Authority",
   "agency_doc": "appr-oya-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2025",
   "actual": "20%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_OYA_2025-09-30.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2021",
   "actual": "256",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2022",
   "actual": "210",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2023",
   "actual": "205",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2024",
   "actual": "205",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2025",
   "actual": "208",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "15%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "39%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "64%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "51%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "65%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2021",
   "actual": "57%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2024",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2024",
   "actual": "35%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2025",
   "actual": "28%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2022",
   "actual": "20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2023",
   "actual": "8%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2024",
   "actual": "8%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2025",
   "actual": "11%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Commission",
   "agency_doc": "appr-pdc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "provisioning of public defense the percentage of financially eligible defendants persons receiving a public defender",
   "submeasure": "Percent of financially eligible defendants/persons receiving a public defender",
   "year": "2025",
   "actual": "0%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDC_2025-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2017",
   "actual": "222",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2018",
   "actual": "227",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2019",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2020",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2021",
   "actual": "256",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88.76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "64%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "70.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2021",
   "actual": "57%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2017",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2020",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pds-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDS_2021.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2012",
   "actual": "234",
   "target": "210",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2013",
   "actual": "223",
   "target": "210",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2014",
   "actual": "227",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2015",
   "actual": "223",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2016",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "93.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "95.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "95.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2016-09-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2016",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2016-09-28.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief upward trend negative result",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2014",
   "actual": "227",
   "target": "180",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief upward trend negative result",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2015",
   "actual": "223",
   "target": "180",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief upward trend negative result",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2016",
   "actual": "209",
   "target": "180",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief upward trend negative result",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2017",
   "actual": "222",
   "target": "180",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief upward trend negative result",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2018",
   "actual": "227",
   "target": "180",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.84%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "94.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.17%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.24%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93.80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.67%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission upward trend positive result",
   "submeasure": "Percentage of total best practices met",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission upward trend positive result",
   "submeasure": "Percentage of total best practices met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission upward trend positive result",
   "submeasure": "Percentage of total best practices met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission upward trend positive result",
   "submeasure": "Percentage of total best practices met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission upward trend positive result",
   "submeasure": "Percentage of total best practices met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2016",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2017",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2018.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2015",
   "actual": "223",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2016",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2017",
   "actual": "222",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2018",
   "actual": "227",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2019",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2016",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2017",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2019-10-01",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2019-10-01.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2016",
   "actual": "209",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2017",
   "actual": "222",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2018",
   "actual": "227",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2019",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2020",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90.84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88.76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.17%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "70.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90.57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2016",
   "actual": "54%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2017",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2021-01-21",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2020",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2021-01-21.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2018",
   "actual": "227",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2019",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2020",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2021",
   "actual": "256",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2022",
   "actual": "210",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88.76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "64%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "70.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2021",
   "actual": "57%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2018",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2020",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2022",
   "actual": "20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2022-10-03.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2019",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2020",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2021",
   "actual": "256",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2022",
   "actual": "210",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2023",
   "actual": "205",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88.76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "64%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "70.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2021",
   "actual": "57%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2020",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2022",
   "actual": "20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2023",
   "actual": "8%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2023-09-27.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2020",
   "actual": "217",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2021",
   "actual": "256",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2022",
   "actual": "210",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2023",
   "actual": "205",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "appellate case processing median number of days to file opening brief",
   "submeasure": "Median Number of Days to File Opening Brief",
   "year": "2024",
   "actual": "205",
   "target": "180",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "15%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88.76%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "64%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "51%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "70.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "77.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "88.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "47%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2021",
   "actual": "57%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "best practices for boards and commissions percentage of total best practices met by commission",
   "submeasure": "Percentage of total best practices met",
   "year": "2024",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "trial level representation during the term of the opds contract percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area s of law in which they provi",
   "submeasure": "Percent of Attorneys with 12 CLE Credits Annually",
   "year": "2024",
   "actual": "35%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2020",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2021",
   "actual": "46%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2022",
   "actual": "20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2023",
   "actual": "8%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Defense Services Commission",
   "agency_doc": "appr-pdsc-2024-09-11",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "parent child representation program pcrp percent of pcrp attorneys who report spending approximately 1 3 of their time meeting with court appointed clients in cases which the attorney represents a par",
   "submeasure": "Percent of PCRP Attorneys Spending 1/3 Time Meeting With Clients",
   "year": "2024",
   "actual": "8%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PDSC_2024-09-11.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2012",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2013",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2014",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2016",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2012",
   "actual": "$125.00",
   "target": "$130.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2013",
   "actual": "$125.00",
   "target": "$130.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2014",
   "actual": "$120.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2015",
   "actual": "$133.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2016",
   "actual": "$150.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30",
   "submeasure": "Member to Staff Ratio",
   "year": "2012",
   "actual": "970",
   "target": "925",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30",
   "submeasure": "Member to Staff Ratio",
   "year": "2013",
   "actual": "995",
   "target": "933",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30",
   "submeasure": "Member to Staff Ratio",
   "year": "2014",
   "actual": "973",
   "target": "975",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30",
   "submeasure": "Member to Staff Ratio",
   "year": "2015",
   "actual": "991",
   "target": "985",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30",
   "submeasure": "Member to Staff Ratio",
   "year": "2016",
   "actual": "977",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2012",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2013",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2014",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2012",
   "actual": "37%",
   "target": "42%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2013",
   "actual": "35%",
   "target": "43%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2014",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2015",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2016",
   "actual": "39%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2012",
   "actual": "40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2013",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2014",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2016",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30",
   "submeasure": null,
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2016-09-30",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2016-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2013",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2014",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2016",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2017",
   "actual": "79.40%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2013",
   "actual": "$125.00",
   "target": "$130.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2014",
   "actual": "$120.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2015",
   "actual": "$133.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2016",
   "actual": "$150.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2017",
   "actual": "$155.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2013",
   "actual": "995",
   "target": "933",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2014",
   "actual": "973",
   "target": "975",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2015",
   "actual": "991",
   "target": "985",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2016",
   "actual": "977",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2017",
   "actual": "1,005",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2013",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2014",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2013",
   "actual": "35%",
   "target": "43%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2014",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2015",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2016",
   "actual": "39%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2017",
   "actual": "No Data",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2013",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2014",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2016",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2017",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2017-10-01",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2017-10-01.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2014",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2016",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2017",
   "actual": "79.40%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2018",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2014",
   "actual": "$120.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2015",
   "actual": "$133.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2016",
   "actual": "$150.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2017",
   "actual": "$155.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2018",
   "actual": "$145.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2014",
   "actual": "973",
   "target": "975",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2015",
   "actual": "991",
   "target": "985",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2016",
   "actual": "977",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2017",
   "actual": "1,005",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2018",
   "actual": "1,048",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2014",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2014",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2015",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2016",
   "actual": "39%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2017",
   "actual": "40%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2018",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2014",
   "actual": "54%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2016",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2017",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2018",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2018-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2015",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2016",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2017",
   "actual": "79.40%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2018",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2015",
   "actual": "$133.00",
   "target": "$135.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2016",
   "actual": "$150.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2017",
   "actual": "$155.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2018",
   "actual": "$145.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2019",
   "actual": "$144.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2015",
   "actual": "991",
   "target": "985",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2016",
   "actual": "977",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2017",
   "actual": "1,005",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2018",
   "actual": "1,048",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2019",
   "actual": "1,071",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2015",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2019",
   "actual": "98.30%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2015",
   "actual": "36%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2016",
   "actual": "39%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2017",
   "actual": "40%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2018",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2019",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2016",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2017",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2018",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2019",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2019-09-28",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2019-09-28.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2016",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2017",
   "actual": "79.40%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2018",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2020",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2016",
   "actual": "$150.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2017",
   "actual": "$155.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2018",
   "actual": "$145.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2019",
   "actual": "$144.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2020",
   "actual": "$172.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2016",
   "actual": "977",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2017",
   "actual": "1,005",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2018",
   "actual": "1,048",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2019",
   "actual": "1,071",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2020",
   "actual": "983",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2019",
   "actual": "98.30%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2016",
   "actual": "39%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2017",
   "actual": "40%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2018",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2019",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2020",
   "actual": "37%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2016",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2017",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2018",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2019",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2020",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2020-09-24",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2020-09-24.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2017",
   "actual": "79.40%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2018",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2020",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2021",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2017",
   "actual": "$155.00",
   "target": "$140.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2018",
   "actual": "$145.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2019",
   "actual": "$144.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2020",
   "actual": "$172.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2021",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2017",
   "actual": "1,005",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2018",
   "actual": "1,048",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2019",
   "actual": "1,071",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2020",
   "actual": "983",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2021",
   "actual": "998",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2017",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2019",
   "actual": "98.30%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2017",
   "actual": "40%",
   "target": "38%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2018",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2019",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2020",
   "actual": "37%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2021",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2017",
   "actual": "52%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2018",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2019",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2020",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2021-09-23",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2021-09-23.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2018",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2020",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2021",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2018",
   "actual": "$145.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2019",
   "actual": "$144.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2020",
   "actual": "$172.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2021",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2022",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2018",
   "actual": "1,048",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2019",
   "actual": "1,071",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2020",
   "actual": "983",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2021",
   "actual": "998",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2022",
   "actual": "979",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2019",
   "actual": "98.30%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2018",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2019",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2020",
   "actual": "37%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2021",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2022",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2018",
   "actual": "34%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2019",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2020",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System, Oregon",
   "agency_doc": "appr-pers-2022-09-22",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2022-09-22.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2019",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2020",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2021",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2023",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2019",
   "actual": "$144.00",
   "target": "$145.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2020",
   "actual": "$172.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2021",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2022",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2023",
   "actual": "$214.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2019",
   "actual": "1,071",
   "target": "995",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2020",
   "actual": "983",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2021",
   "actual": "998",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2022",
   "actual": "979",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2023",
   "actual": "1,006",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2019",
   "actual": "98.30%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2019",
   "actual": "41%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2020",
   "actual": "37%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2021",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2022",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2023",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2019",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2020",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2023-09-27",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2023-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2020",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2021",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2023",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2024",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2020",
   "actual": "$172.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2021",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2022",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2023",
   "actual": "$214.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2024",
   "actual": "$215.00",
   "target": "$200.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2020",
   "actual": "983",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2021",
   "actual": "998",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2022",
   "actual": "979",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2023",
   "actual": "1,006",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2024",
   "actual": "986",
   "target": "1,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2020",
   "actual": "37%",
   "target": "45%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2021",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2022",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2023",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2024",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2020",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2024-09-27",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2024-09-27.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2021",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2023",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2024",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "timely retirement payments percent of initial service retirements paid within 45 days from retirement date jun 30 upward trend positive result",
   "submeasure": "Percent of Service Retirements Paid within 45 Days from Retirement Date",
   "year": "2025",
   "actual": "63%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2021",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2022",
   "actual": "$190.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2023",
   "actual": "$214.00",
   "target": "$165.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2024",
   "actual": "$215.00",
   "target": "$200.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "total benefit admin costs total benefit administration costs per member jun 30 upward trend negative result",
   "submeasure": "Total Benefit Administration Costs per Member",
   "year": "2025",
   "actual": "$218.00",
   "target": "$200.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2021",
   "actual": "998",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2022",
   "actual": "979",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2023",
   "actual": "1,006",
   "target": "1,055",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2024",
   "actual": "986",
   "target": "1,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "member to staff ratio ratio of members to fte staff jun 30 upward trend positive result",
   "submeasure": "Member to Staff Ratio",
   "year": "2025",
   "actual": "1,005",
   "target": "1,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2023",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "accurate benefit calculations percent of service retirement monthly benefits accurately calculated to within 5 per month jun 30 upward trend positive result",
   "submeasure": "Percent of service retirement monthly benefits accurately calculated within $5 per month",
   "year": "2025",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2021",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2022",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2023",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2024",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "level of participation percent of state employees participating in the deferred compensation program jun 30 upward trend positive result",
   "submeasure": "Percent of State Employees Participating in the Deferred Compensation Program",
   "year": "2025",
   "actual": "44%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of member customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2021",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2022",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2024",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "timely benefit estimates percent of benefit estimates processed within 30 days jun 30 upward trend positive result",
   "submeasure": "Percent of Benefit Estimates Processed within 30 Days",
   "year": "2025",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Public Employees Retirement System",
   "agency_doc": "appr-pers-2025-09-30",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board of directors best practices percent of total best practices criteria met by the pers board jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PERS_2025-09-30.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2012",
   "actual": "1.03%",
   "target": "3.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2013",
   "actual": "0.88%",
   "target": "3.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "0.22%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "0.22%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0%",
   "target": "0.75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Juveniles",
   "year": "2012",
   "actual": "13.33%",
   "target": "3.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Juveniles",
   "year": "2013",
   "actual": "0%",
   "target": "3.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "7.69%",
   "target": "2%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "0%",
   "target": "2%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "0%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2012",
   "actual": "93.56%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2013",
   "actual": "97.63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "97.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "98.56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2012",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2013",
   "actual": "86.36%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "0%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2012",
   "actual": "99.15%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2013",
   "actual": "99.41%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "99.29%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2012",
   "actual": "97.22%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2013",
   "actual": "97.27%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "98.08%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "0%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "85.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "72.92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "84.16%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94.29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "77.55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98.06%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98.59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.09%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "57%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "78.72%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91.18%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2012",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2013",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2014",
   "actual": "84.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2016-10-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2016-10-26.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2013",
   "actual": "0.88%",
   "target": "3.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "0.22%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "0.22%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0.23%",
   "target": "0.75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2013",
   "actual": "97.63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "97.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "98.56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "98.33%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2013",
   "actual": "86.36%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2017",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2013",
   "actual": "99.41%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "99.29%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2013",
   "actual": "97.27%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "98.08%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "97.92%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "85.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "72.92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "84.16%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94.29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "77.55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98.06%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98.59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.09%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "78.72%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91.18%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2013",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2014",
   "actual": "84.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2017-10-11",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2017-10-11.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "1.27%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "0.22%",
   "target": "3%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0.44%",
   "target": "0.75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "0.45%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "97.97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "98.56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "98.33%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "98.44%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2017",
   "actual": "92.86%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "Juveniles",
   "year": "2018",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2014",
   "actual": "99.18%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2015",
   "actual": "99.29%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2014",
   "actual": "99.10%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2015",
   "actual": "98.08%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2016",
   "actual": "97.92%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2017",
   "actual": "96.05%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "Juveniles",
   "year": "2018",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88.99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "85.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "72.92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "84.16%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94.29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "77.55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "98.06%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98.59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.27%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.09%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.19%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "78.72%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91.18%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83.49%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2014",
   "actual": "84.76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2018-10-01.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2016",
   "actual": "0.22%",
   "target": "0.75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "0.68%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "0.47%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2019",
   "actual": "0.48%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2020",
   "actual": "No Data",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2016",
   "actual": "98.33%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "98.44%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "98.23%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "98.06%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2016",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2017",
   "actual": "92.86%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "60%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2016",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2016",
   "actual": "97.92%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2017",
   "actual": "96.05%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "94.74%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.18%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88.99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82.61%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94.29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "69.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98.59%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.27%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91.43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.19%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83.49%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2016",
   "actual": "100%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2018",
   "actual": "97.33%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2020-09-29",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2020-09-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2017",
   "actual": "0.68%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "0.47%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2019",
   "actual": "0.48%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2020",
   "actual": "0.23%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "98.44%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "98.23%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "98.06%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.21%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2017",
   "actual": "92.86%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "60%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2017",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2017",
   "actual": "96.05%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "94.74%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "88.99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82.61%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "69.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "87.27%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "85.19%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91.11%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83.49%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2018",
   "actual": "97.33%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2021-10-12",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2021-10-12.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2018",
   "actual": "0.47%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2019",
   "actual": "0.48%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2020",
   "actual": "0.23%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2021",
   "actual": "0%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "98.23%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "98.06%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.21%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "97.80%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "60%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2021",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2018",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "99.55%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2018",
   "actual": "94.74%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2021",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82.61%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86.96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "69.57%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "79.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91.11%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "87.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "82.43%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2018",
   "actual": "97.33%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2022-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2019",
   "actual": "0.48%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2020",
   "actual": "0.23%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2021",
   "actual": "0%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2022",
   "actual": "0%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "recidivism rate percentage of clients on conditional release per year convicted of a new felony or misdemeanor",
   "submeasure": "Adults",
   "year": "2023",
   "actual": "0%",
   "target": "0.25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "98.06%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.21%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "99.28%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "99.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "99.03%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2021",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2022",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2023",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2019",
   "actual": "99.43%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "99.55%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "99.40%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "99.44%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2019",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2021",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2022",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2023",
   "actual": "83.33%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "95.16%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "88.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.89%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "95.08%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "94.12%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "87.37%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "79.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "81.97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "68.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "92.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "91.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "88.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92.47%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91.11%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88.71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90.63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "82.43%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "77.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "66.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2023-10-03",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percentage of Best Practices Met",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2023-10-03.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.21%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "99.28%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "99.71%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "99.03%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2021",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2022",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timeliness of hearings percentage of hearings scheduled within statutory timeframes",
   "submeasure": "b. Juveniles",
   "year": "2023",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "99.37%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "99.55%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "99.40%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "99.44%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2020",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2021",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2022",
   "actual": "100%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "maintenance of released clients percentage of conditional releases maintained in community per month",
   "submeasure": "b. Juveniles",
   "year": "2023",
   "actual": "83.33%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.29%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "95.16%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "88.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "83.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "95.08%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "94.12%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "79.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "81.97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "68.75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79.71%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "91.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "88.24%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "91.11%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88.71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85.87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "82.43%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "77.42%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Psychiatric Security Review Board",
   "agency_doc": "appr-psrb-2024-08-29",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "66.67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PSRB_2024-08-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2013",
   "actual": "95%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2014",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2017",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2017",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2013",
   "actual": "9.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2014",
   "actual": "9.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2015",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2016",
   "actual": "9.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2017",
   "actual": "10.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2013",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2014",
   "actual": "0.26",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2015",
   "actual": "No Data",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2016",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2017",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2013",
   "actual": "0.30",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2014",
   "actual": "0.33",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2016",
   "actual": "0.15",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2017",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2013",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2014",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2016",
   "actual": "0",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2017",
   "actual": "1",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2013",
   "actual": "25.60%",
   "target": "29.80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2014",
   "actual": "24.30%",
   "target": "31.60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2015",
   "actual": "No Data",
   "target": "33.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2016",
   "actual": "47.70%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2017",
   "actual": "57%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2014",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2016",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2013",
   "actual": "18%",
   "target": "23%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2014",
   "actual": "20%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2015",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2016",
   "actual": "16%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2017",
   "actual": "16%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2013",
   "actual": "68%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2014",
   "actual": "70%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2015",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2016",
   "actual": "70%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2017",
   "actual": "72%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2013",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2014",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "63%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2013",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2014",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2013",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2014",
   "actual": "7",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2015",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2016",
   "actual": "6",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2017",
   "actual": "8",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2013",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2013",
   "actual": "4%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2014",
   "actual": "4.60%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2015",
   "actual": "No Data",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2016",
   "actual": "5.50%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2017",
   "actual": "6.20%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2013",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2013",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2017-09-29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2014",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2017",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2017",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2018",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2014",
   "actual": "9.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2015",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2016",
   "actual": "9.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2017",
   "actual": "10.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2018",
   "actual": "11.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2014",
   "actual": "0.26",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2015",
   "actual": "No Data",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2016",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2017",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2018",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2014",
   "actual": "0.33",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2016",
   "actual": "0.15",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2017",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2018",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2014",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2016",
   "actual": "0",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2017",
   "actual": "1",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2014",
   "actual": "24.30%",
   "target": "31.60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2015",
   "actual": "No Data",
   "target": "33.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2016",
   "actual": "47.70%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2017",
   "actual": "57%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2018",
   "actual": "53.50%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2014",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2016",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2018",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2014",
   "actual": "20%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2015",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2016",
   "actual": "16%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2017",
   "actual": "16%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2018",
   "actual": "15%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2014",
   "actual": "70%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2015",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2016",
   "actual": "70%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2017",
   "actual": "72%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2018",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2014",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2018",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "63%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2014",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2014",
   "actual": "7",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2015",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2016",
   "actual": "6",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2017",
   "actual": "8",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2018",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2014",
   "actual": "4.60%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2015",
   "actual": "No Data",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2016",
   "actual": "5.50%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2017",
   "actual": "6.20%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2018",
   "actual": "5.20%",
   "target": "7.90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource ccost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soc",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quareterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting s",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2018.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources upward trend positive result",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources upward trend positive result",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources upward trend positive result",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2020",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources upward trend positive result",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2021",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources upward trend positive result",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2022",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price upward trend negative result",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2018",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price upward trend negative result",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2019",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price upward trend negative result",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2020",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price upward trend negative result",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2021",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price upward trend negative result",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2022",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers upward trend positive result",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2018",
   "actual": "11.40%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers upward trend positive result",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2019",
   "actual": "12.70%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers upward trend positive result",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2020",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers upward trend positive result",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2021",
   "actual": "No Data",
   "target": "11%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers upward trend positive result",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2022",
   "actual": "No Data",
   "target": "11%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2018",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2019",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2020",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2021",
   "actual": "No Data",
   "target": "0.11",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2022",
   "actual": "No Data",
   "target": "0.11",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2018",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2019",
   "actual": "0.18",
   "target": "0.45",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2020",
   "actual": "0.21",
   "target": "0.45",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2021",
   "actual": "No Data",
   "target": "0.45",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers upward trend negative result",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2022",
   "actual": "No Data",
   "target": "0.45",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2021",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers upward trend negative result",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2022",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide upward trend positive result",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2018",
   "actual": "54.90%",
   "target": "34.25%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide upward trend positive result",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2019",
   "actual": "56.10%",
   "target": "50.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide upward trend positive result",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2020",
   "actual": "61%",
   "target": "50.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide upward trend positive result",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2021",
   "actual": "No Data",
   "target": "58%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide upward trend positive result",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2022",
   "actual": "No Data",
   "target": "58%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record upward trend positive result",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2018",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record upward trend positive result",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2019",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record upward trend positive result",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record upward trend positive result",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record upward trend positive result",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program upward trend positive result",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2018",
   "actual": "15%",
   "target": "27%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program upward trend positive result",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2019",
   "actual": "14%",
   "target": "28%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program upward trend positive result",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2020",
   "actual": "13%",
   "target": "28%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program upward trend positive result",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2021",
   "actual": "No Data",
   "target": "21%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program upward trend positive result",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2022",
   "actual": "No Data",
   "target": "21%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program upward trend positive result",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2018",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program upward trend positive result",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2019",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program upward trend positive result",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2020",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program upward trend positive result",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2021",
   "actual": "No Data",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program upward trend positive result",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2022",
   "actual": "No Data",
   "target": "72%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less upward trend positive result",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2018",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less upward trend positive result",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less upward trend positive result",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2020",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less upward trend positive result",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2021",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less upward trend positive result",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2022",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually upward trend negative result",
   "submeasure": "Incidents Since 1980",
   "year": "2018",
   "actual": "4",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually upward trend negative result",
   "submeasure": "Incidents Since 1980",
   "year": "2019",
   "actual": "1",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually upward trend negative result",
   "submeasure": "Incidents Since 1980",
   "year": "2020",
   "actual": "2",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually upward trend negative result",
   "submeasure": "Incidents Since 1980",
   "year": "2021",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually upward trend negative result",
   "submeasure": "Incidents Since 1980",
   "year": "2022",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2020.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2017",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2020",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2021",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2017",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2018",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2019",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2020",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2021",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2017",
   "actual": "10.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2018",
   "actual": "11.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2019",
   "actual": "12.70%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2020",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2021",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2017",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2018",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2019",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2020",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2021",
   "actual": "0.05",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2017",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2018",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2019",
   "actual": "0.18",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2020",
   "actual": "0.21",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2021",
   "actual": "0.25",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2017",
   "actual": "1",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2017",
   "actual": "52.20%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2018",
   "actual": "54.90%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2019",
   "actual": "56.10%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2020",
   "actual": "61%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2021",
   "actual": "66%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2018",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2019",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2021",
   "actual": "66%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2017",
   "actual": "16%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2018",
   "actual": "15%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2019",
   "actual": "14%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2020",
   "actual": "13%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2021",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2017",
   "actual": "72%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2018",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2019",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2020",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2021",
   "actual": "69%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2018",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2020",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "63%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "87%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2017",
   "actual": "8",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2018",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2019",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2020",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2021",
   "actual": "5",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2021.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2020",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2021",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2022",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2018",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2019",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2020",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2021",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2022",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2018",
   "actual": "11.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2019",
   "actual": "12.70%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2020",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2021",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2022",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2018",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2019",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2020",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2021",
   "actual": "0.05",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2022",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2018",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2019",
   "actual": "0.18",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2020",
   "actual": "0.21",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2021",
   "actual": "0.25",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2022",
   "actual": "0.05",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2018",
   "actual": "54.90%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2019",
   "actual": "56.10%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2020",
   "actual": "61%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2021",
   "actual": "66%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2022",
   "actual": "68.75%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2018",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2019",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2021",
   "actual": "66%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2018",
   "actual": "15%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2019",
   "actual": "14%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2020",
   "actual": "13%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2021",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2022",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2018",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2019",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2020",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2021",
   "actual": "69%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2022",
   "actual": "68%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2018",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2020",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2022",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "87%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2018",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2019",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2020",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2021",
   "actual": "5",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2022",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC_2022.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2020",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2021",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2022",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2023",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2019",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2020",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2021",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2022",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2023",
   "actual": "82%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2019",
   "actual": "12.70%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2020",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2021",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2022",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2023",
   "actual": "13.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2019",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2020",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2021",
   "actual": "0.05",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2022",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2023",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2019",
   "actual": "0.18",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2020",
   "actual": "0.21",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2021",
   "actual": "0.25",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2022",
   "actual": "0.05",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2023",
   "actual": "0.10",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2019",
   "actual": "56.10%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2020",
   "actual": "61%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2021",
   "actual": "66%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2022",
   "actual": "68.75%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2023",
   "actual": "66%",
   "target": "61.60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2019",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2021",
   "actual": "66%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2019",
   "actual": "14%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2020",
   "actual": "13%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2021",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2022",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2023",
   "actual": "4%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2019",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2020",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2021",
   "actual": "69%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2022",
   "actual": "68%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2023",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2020",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2022",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2023",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "87%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2019",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2020",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2021",
   "actual": "5",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2022",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2023-08-24",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2023",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2023-08-24.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2020",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2021",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2022",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2023",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2024",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2020",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2021",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2022",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2023",
   "actual": "82%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2024",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2020",
   "actual": "13%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2021",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2022",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2023",
   "actual": "13.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2024",
   "actual": "12.40%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2020",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2021",
   "actual": "0.05",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2022",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2023",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2024",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2020",
   "actual": "0.21",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2021",
   "actual": "0.25",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2022",
   "actual": "0.05",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2023",
   "actual": "0.10",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2024",
   "actual": "0.17",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2020",
   "actual": "61%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2021",
   "actual": "66%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2022",
   "actual": "68.75%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2023",
   "actual": "66%",
   "target": "61.60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide switched access lines are telephone connections that allow users to make calls to",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2024",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2021",
   "actual": "66%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2020",
   "actual": "13%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2021",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2022",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2023",
   "actual": "4%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2024",
   "actual": "5%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2020",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2021",
   "actual": "69%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2022",
   "actual": "68%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2023",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2024",
   "actual": "67%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2020",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2022",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2023",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2024",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "76%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "87%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2020",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2021",
   "actual": "5",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2022",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2023",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2024-09-23",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2024",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2024-09-23.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources this measure tracks the percentage of rate regulated water companies that use ",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2021",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources this measure tracks the percentage of rate regulated water companies that use ",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2022",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources this measure tracks the percentage of rate regulated water companies that use ",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2023",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources this measure tracks the percentage of rate regulated water companies that use ",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2024",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources this measure tracks the percentage of rate regulated water companies that use ",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2025",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price this measure tracks the average price oregon res",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2021",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price this measure tracks the average price oregon res",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2022",
   "actual": "88%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price this measure tracks the average price oregon res",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2023",
   "actual": "82%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price this measure tracks the average price oregon res",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2024",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price this measure tracks the average price oregon res",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2025",
   "actual": "101%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers this measure tracks the percentage of electric energy used by business customers that is suppli",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2021",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers this measure tracks the percentage of electric energy used by business customers that is suppli",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2022",
   "actual": "13.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers this measure tracks the percentage of electric energy used by business customers that is suppli",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2023",
   "actual": "13.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers this measure tracks the percentage of electric energy used by business customers that is suppli",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2024",
   "actual": "12.40%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers this measure tracks the percentage of electric energy used by business customers that is suppli",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2025",
   "actual": "12.80%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers this measure tracks the number of injuries caused b",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2021",
   "actual": "0.05",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers this measure tracks the number of injuries caused b",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2022",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers this measure tracks the number of injuries caused b",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2023",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers this measure tracks the number of injuries caused b",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2024",
   "actual": "0",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers this measure tracks the number of injuries caused b",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2025",
   "actual": "0.09",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers this measure tracks the number of injuries from unsafe acts by the",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2021",
   "actual": "0.25",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers this measure tracks the number of injuries from unsafe acts by the",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2022",
   "actual": "0.05",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers this measure tracks the number of injuries from unsafe acts by the",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2023",
   "actual": "0.10",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers this measure tracks the number of injuries from unsafe acts by the",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2024",
   "actual": "0.17",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers this measure tracks the number of injuries from unsafe acts by the",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2025",
   "actual": "0.33",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers this measure tracks personal injuries from natural gas operations per 100 000 customers reflect",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers this measure tracks personal injuries from natural gas operations per 100 000 customers reflect",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers this measure tracks personal injuries from natural gas operations per 100 000 customers reflect",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2023",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers this measure tracks personal injuries from natural gas operations per 100 000 customers reflect",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers this measure tracks personal injuries from natural gas operations per 100 000 customers reflect",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2025",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide this measure tracks the percentage of total switched access lines provided by com",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2021",
   "actual": "66%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide this measure tracks the percentage of total switched access lines provided by com",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2022",
   "actual": "68.75%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide this measure tracks the percentage of total switched access lines provided by com",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2023",
   "actual": "66%",
   "target": "61.60%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide this measure tracks the percentage of total switched access lines provided by com",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2024",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide this measure tracks the percentage of total switched access lines provided by com",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2025",
   "actual": "71%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record this measure tracks the percentage of consumer complaint orders that are issued within 30 d",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2021",
   "actual": "66%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record this measure tracks the percentage of consumer complaint orders that are issued within 30 d",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record this measure tracks the percentage of consumer complaint orders that are issued within 30 d",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record this measure tracks the percentage of consumer complaint orders that are issued within 30 d",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record this measure tracks the percentage of consumer complaint orders that are issued within 30 d",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program this measure tracks the percentage ",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2021",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program this measure tracks the percentage ",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2022",
   "actual": "12%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program this measure tracks the percentage ",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2023",
   "actual": "4%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program this measure tracks the percentage ",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2024",
   "actual": "5%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program this measure tracks the percentage ",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2025",
   "actual": "9%",
   "target": "21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program this measure tracks the percentage of disabled senio",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2021",
   "actual": "69%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program this measure tracks the percentage of disabled senio",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2022",
   "actual": "68%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program this measure tracks the percentage of disabled senio",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2023",
   "actual": "68%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program this measure tracks the percentage of disabled senio",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2024",
   "actual": "67%",
   "target": "73%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program this measure tracks the percentage of disabled senio",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2025",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less this measure tracks the percentage of complaint investigation cases that remain open for 50 days or less measuring",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2021",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less this measure tracks the percentage of complaint investigation cases that remain open for 50 days or less measuring",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2022",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less this measure tracks the percentage of complaint investigation cases that remain open for 50 days or less measuring",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2023",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less this measure tracks the percentage of complaint investigation cases that remain open for 50 days or less measuring",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2024",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less this measure tracks the percentage of complaint investigation cases that remain open for 50 days or less measuring",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2025",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "84%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "77%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "87%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "82%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2021",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2022",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2024",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2025",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees this measure tracks the number of incidents involving vessels under the direction of licensed m",
   "submeasure": "Incidents Since 1980",
   "year": "2021",
   "actual": "5",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees this measure tracks the number of incidents involving vessels under the direction of licensed m",
   "submeasure": "Incidents Since 1980",
   "year": "2022",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees this measure tracks the number of incidents involving vessels under the direction of licensed m",
   "submeasure": "Incidents Since 1980",
   "year": "2023",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees this measure tracks the number of incidents involving vessels under the direction of licensed m",
   "submeasure": "Incidents Since 1980",
   "year": "2024",
   "actual": "0",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees this measure tracks the number of incidents involving vessels under the direction of licensed m",
   "submeasure": "Incidents Since 1980",
   "year": "2025",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_PUC_2025-10-01.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2017",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2017",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2018",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2019",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2015",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2016",
   "actual": "9.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2017",
   "actual": "10.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2018",
   "actual": "11.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2019",
   "actual": "12.70%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2015",
   "actual": "No Data",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2016",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2017",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2018",
   "actual": "0.50",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2019",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2016",
   "actual": "0.15",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2017",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2018",
   "actual": "0.36",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2019",
   "actual": "0.18",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2016",
   "actual": "0",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2017",
   "actual": "1",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2019",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2015",
   "actual": "No Data",
   "target": "33.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2016",
   "actual": "50.40%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2017",
   "actual": "52.20%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2018",
   "actual": "54.90%",
   "target": "34.25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2019",
   "actual": "56.10%",
   "target": "50.50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2016",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2018",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2019",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2015",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2016",
   "actual": "16%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2017",
   "actual": "16%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2018",
   "actual": "15%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2019",
   "actual": "14%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2015",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2016",
   "actual": "70%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2017",
   "actual": "72%",
   "target": "58%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2018",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of disabled TDAP participants who are 65 years and older",
   "year": "2019",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2018",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2019",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "80%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "73%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "79%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "63%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "74%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "81%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2018",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2019",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2015",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2016",
   "actual": "6",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2017",
   "actual": "8",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2018",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2019",
   "actual": "1",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 13 established internal performance measures",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 13 established internal performance measures",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 13 established internal performance measures",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 13 established internal performance measures",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "a met performance measures in opuc s annual grant agreement met 12 of 13 established internal performance measures",
   "submeasure": "Met 12 of 13 established internal performance measures",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "b obtained an unmodified financial audit annually obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 8 percent of annual revenue",
   "submeasure": "Administrative and program support below 8 percent",
   "year": "2015",
   "actual": "No Data",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 8 percent of annual revenue",
   "submeasure": "Administrative and program support below 8 percent",
   "year": "2016",
   "actual": "5.50%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 8 percent of annual revenue",
   "submeasure": "Administrative and program support below 8 percent",
   "year": "2017",
   "actual": "6.20%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 8 percent of annual revenue",
   "submeasure": "Administrative and program support below 8 percent",
   "year": "2018",
   "actual": "5.20%",
   "target": "7.90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "c keep administrative costs below 8 of annual revenue keep administrative and programs support costs below 8 percent of annual revenue",
   "submeasure": "Administrative and program support below 8 percent",
   "year": "2019",
   "actual": "5.70%",
   "target": "7.90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource cost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soci",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource cost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soci",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource cost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soci",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource cost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soci",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "d annually report the total resource cost of conservation programs and maintain a score above 1 for each program reporting the benefit cost ratio for conservation programs based on utility system soci",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quarterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting si",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quarterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting si",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quarterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting si",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2017",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quarterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting si",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "appr-puc",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "e report quarterly expenditures and variances by program and total quarterly progress to annual goals for energy efficiency savings and renewable generation in the q1 q2 q3 and q4 reports reporting si",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2019",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR-PUC.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2012",
   "actual": "140%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2013",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2014",
   "actual": "72%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2015",
   "actual": "140%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2016",
   "actual": "273%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2012",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2016-10-28",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2016-10-28.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2013",
   "actual": "140%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2014",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2015",
   "actual": "273%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2016",
   "actual": "95.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2017",
   "actual": "82.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2017-10-20",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2017-10-20.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2014",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2015",
   "actual": "273%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2016",
   "actual": "95.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2017",
   "actual": "82.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2018",
   "actual": "171.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2014",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "25%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "42%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2018-09-27.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters the target represents 1 5 horses per e",
   "submeasure": "ORC KPM #1",
   "year": "2015",
   "actual": "273%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters the target represents 1 5 horses per e",
   "submeasure": "ORC KPM #1",
   "year": "2016",
   "actual": "95.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters the target represents 1 5 horses per e",
   "submeasure": "ORC KPM #1",
   "year": "2017",
   "actual": "82.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters the target represents 1 5 horses per e",
   "submeasure": "ORC KPM #1",
   "year": "2018",
   "actual": "171.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of horses euthanized by the oregon racing commission veterinarian due to catastrophic injury occuring during racing per every 1 000 starters the target represents 1 5 horses per e",
   "submeasure": "ORC KPM #1",
   "year": "2019",
   "actual": "136.35%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2015",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2015",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2015",
   "actual": "59%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2016",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2016",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2015",
   "actual": "50%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2019",
   "actual": "98.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR.RACING.2019.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2016",
   "actual": "95.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2017",
   "actual": "82.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2018",
   "actual": "171.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2019",
   "actual": "136.35%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2020",
   "actual": "147.06%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2016",
   "actual": "50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2016",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2016",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2019",
   "actual": "98.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2020-09-30",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2020-09-30.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2017",
   "actual": "82.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2018",
   "actual": "171.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2019",
   "actual": "136.35%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2020",
   "actual": "147.06%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2021",
   "actual": "86.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2017",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check",
   "submeasure": "ORC KPM #2",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2019",
   "actual": "98.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2021-09-29",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2021",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2021-09-29.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters upward trend positive result 180 171 6 160 147 06 136 35 140 120 100 80 60 5 40 20 year o w actual target",
   "submeasure": "ORC KPM #1",
   "year": "2018",
   "actual": "171.60%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters upward trend positive result 180 171 6 160 147 06 136 35 140 120 100 80 60 5 40 20 year o w actual target",
   "submeasure": "ORC KPM #1",
   "year": "2019",
   "actual": "136.35%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters upward trend positive result 180 171 6 160 147 06 136 35 140 120 100 80 60 5 40 20 year o w actual target",
   "submeasure": "ORC KPM #1",
   "year": "2020",
   "actual": "147.06%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters upward trend positive result 180 171 6 160 147 06 136 35 140 120 100 80 60 5 40 20 year o w actual target",
   "submeasure": "ORC KPM #1",
   "year": "2021",
   "actual": "86.70%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters upward trend positive result 180 171 6 160 147 06 136 35 140 120 100 80 60 5 40 20 year o w actual target",
   "submeasure": "ORC KPM #1",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "upward trend positive result license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check 110 7 ",
   "submeasure": "ORC KPM #2",
   "year": "2018",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "upward trend positive result license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check 110 7 ",
   "submeasure": "ORC KPM #2",
   "year": "2019",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "upward trend positive result license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check 110 7 ",
   "submeasure": "ORC KPM #2",
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "upward trend positive result license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check 110 7 ",
   "submeasure": "ORC KPM #2",
   "year": "2021",
   "actual": "98",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "upward trend positive result license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check 110 7 ",
   "submeasure": "ORC KPM #2",
   "year": "2022",
   "actual": "99",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "a. Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "a. Timeliness",
   "year": "2019",
   "actual": "91%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "a. Timeliness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "a. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "b. Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "b. Accuracy",
   "year": "2019",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "c. Overall",
   "year": "2018",
   "actual": "82%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "c. Overall",
   "year": "2019",
   "actual": "91%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "c. Overall",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "c. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "c. Overall",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "d. Expertise",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "d. Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "e. Helpfulness",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "e. Helpfulness",
   "year": "2019",
   "actual": "91%",
   "target": "715%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "f. Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "f. Availability of Information",
   "year": "2019",
   "actual": "91%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "mn g g 100 100 e 100 3 100 5 e 100 3 g wo 80 77 2 70 60 50 30 20 0 a oo 1 i o 0 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 18 19 20 21 22 wm actual m target",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board upward trend positive result 110 7 100 90 80 70 60 50 30 5 20 10 o w actual target year",
   "submeasure": "| ORC KPM #4",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Racing Commission, Oregon",
   "agency_doc": "appr-racing-2022",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board upward trend positive result 110 7 100 90 80 70 60 50 30 5 20 10 o w actual target year",
   "submeasure": "| ORC KPM #4",
   "year": "2019",
   "actual": "98.70%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_RACING_2022.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2014",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2014",
   "actual": "62%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2015",
   "actual": "73%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2016",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2012",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2013",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2015",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2014",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2015",
   "actual": "69.47%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "90%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "91%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "88%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "93%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "91%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "90%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2016-11-15",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2016-11-15.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2014",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2014",
   "actual": "62%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2015",
   "actual": "73%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2016",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2017",
   "actual": "85%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2013",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2015",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2017",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2014",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2015",
   "actual": "69.47%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2017",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2017-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2014",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2014",
   "actual": "62%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2015",
   "actual": "73%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2016",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2017",
   "actual": "85%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2018",
   "actual": "91%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2014",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2015",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2017",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2014",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2015",
   "actual": "69.47%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2017",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2018-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2015",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2015",
   "actual": "73%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2016",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2017",
   "actual": "85%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2018",
   "actual": "91%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2019",
   "actual": "88%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2015",
   "actual": "71%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2017",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2015",
   "actual": "69.47%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2017",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "professionals.",
   "year": "2019",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2019-09-30-1",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2019-09-30%20%281%29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2016",
   "actual": "78%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2017",
   "actual": "85%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2018",
   "actual": "91%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2019",
   "actual": "88%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2017",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2017",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2019",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2020",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2020-10-01",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2020-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2017",
   "actual": "85%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2018",
   "actual": "91%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2019",
   "actual": "88%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2017",
   "actual": "73%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2017",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2019",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2020",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2021-09-28",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2021-09-28.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2018",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2018",
   "actual": "91%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2019",
   "actual": "88%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2018",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2019",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2020",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2022-10-03.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2019",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2019",
   "actual": "88%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2023",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2019",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2021",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2019",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2020",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2023",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2023-09-29",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2023-09-29.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2025",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2021",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2023",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2024",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2025",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "case actions resolved through settlement percent of case actions that are resolved through informal settlement resolution and without formal hearing before the office of administrative hearings",
   "submeasure": null,
   "year": "2025",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2023",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2024",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2025",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "96%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "96%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "appr-rea-2025-10-01",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "96%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_REA_2025-10-01.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2012",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2013",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2014",
   "actual": "96%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2015",
   "actual": "No Data",
   "target": "35%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2016",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit cost savings dollar value of revenue enhancements savings or questioned costs in performance audit reports jun 30",
   "submeasure": "VALUE OF SAVINGS- Value of revenue enhancements, savings , or questioned costs in audit reports (millions of dollars)",
   "year": "2012",
   "actual": "$116.50",
   "target": "$20.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit cost savings dollar value of revenue enhancements savings or questioned costs in performance audit reports jun 30",
   "submeasure": "VALUE OF SAVINGS- Value of revenue enhancements, savings , or questioned costs in audit reports (millions of dollars)",
   "year": "2013",
   "actual": "$35.12",
   "target": "$20.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit cost savings dollar value of revenue enhancements savings or questioned costs in performance audit reports jun 30",
   "submeasure": "VALUE OF SAVINGS- Value of revenue enhancements, savings , or questioned costs in audit reports (millions of dollars)",
   "year": "2014",
   "actual": "$21.62",
   "target": "$30.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit cost savings dollar value of revenue enhancements savings or questioned costs in performance audit reports jun 30",
   "submeasure": "VALUE OF SAVINGS- Value of revenue enhancements, savings , or questioned costs in audit reports (millions of dollars)",
   "year": "2015",
   "actual": "$35.54",
   "target": "$30.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit cost savings dollar value of revenue enhancements savings or questioned costs in performance audit reports jun 30",
   "submeasure": "VALUE OF SAVINGS- Value of revenue enhancements, savings , or questioned costs in audit reports (millions of dollars)",
   "year": "2016",
   "actual": "$67.50",
   "target": "$30.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2012",
   "actual": "$44.00",
   "target": "$10.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2013",
   "actual": "$17.12",
   "target": "$11.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2014",
   "actual": "$4.98",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2015",
   "actual": "$15.51",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2016",
   "actual": "$2.09",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2012",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2013",
   "actual": "76.01%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2014",
   "actual": "85.89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2012",
   "actual": "1.30",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2013",
   "actual": "1.20",
   "target": "1.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2014",
   "actual": "0.90",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.70",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2012",
   "actual": "0.90",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2013",
   "actual": "1.20",
   "target": "1.10",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2014",
   "actual": "1.20",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.08",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.02",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30",
   "submeasure": null,
   "year": "2012",
   "actual": "1.50",
   "target": "1.70",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30",
   "submeasure": null,
   "year": "2013",
   "actual": "0.90",
   "target": "1.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30",
   "submeasure": null,
   "year": "2014",
   "actual": "0.60",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30",
   "submeasure": null,
   "year": "2015",
   "actual": "0.04",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30",
   "submeasure": null,
   "year": "2016",
   "actual": "0.07",
   "target": "0.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2012",
   "actual": "98.87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2013",
   "actual": "98.76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2014",
   "actual": "98.62%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2015",
   "actual": "98.05%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2016",
   "actual": "98.91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2012",
   "actual": "61%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2013",
   "actual": "62%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2014",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2015",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2016",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2012",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2013",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2014",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "13.50%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2012",
   "actual": "3%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2013",
   "actual": "3%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2014",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity percent of women as a percentage of sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "campaign finance proposed penalty notices percentage of notices mailed within five months of a deficient transaction",
   "submeasure": "Notices mailed within five months of a deficient transaction",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "campaign finance proposed penalty notices percentage of notices mailed within five months of a deficient transaction",
   "submeasure": "Notices mailed within five months of a deficient transaction",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "campaign finance proposed penalty notices percentage of notices mailed within five months of a deficient transaction",
   "submeasure": "Notices mailed within five months of a deficient transaction",
   "year": "2014",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "campaign finance proposed penalty notices percentage of notices mailed within five months of a deficient transaction",
   "submeasure": "Notices mailed within five months of a deficient transaction",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2016-08-26",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "campaign finance proposed penalty notices percentage of notices mailed within five months of a deficient transaction",
   "submeasure": "Notices mailed within five months of a deficient transaction",
   "year": "2016",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2016-08-26.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2013",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2014",
   "actual": "96%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2015",
   "actual": "No Data",
   "target": "35%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2016",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2013",
   "actual": "$17.12",
   "target": "$11.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2014",
   "actual": "$4.98",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2015",
   "actual": "$15.51",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2016",
   "actual": "$2.09",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2017",
   "actual": "$3.86",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2013",
   "actual": "76.01%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2014",
   "actual": "85.89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2013",
   "actual": "1.20",
   "target": "1.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2014",
   "actual": "0.90",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.70",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2013",
   "actual": "1.20",
   "target": "1.10",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2014",
   "actual": "1.20",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.08",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.02",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.04",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2013",
   "actual": "0.90",
   "target": "1.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2014",
   "actual": "0.60",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2015",
   "actual": "0.04",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2016",
   "actual": "0.07",
   "target": "0.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2017",
   "actual": "0.03",
   "target": "0.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2013",
   "actual": "98.76%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2014",
   "actual": "98.62%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2015",
   "actual": "98.05%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2016",
   "actual": "98.91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2013",
   "actual": "62%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2014",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2015",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2016",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2017",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2013",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2014",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "13.50%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2013",
   "actual": "3%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2014",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2017-10-02-2",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise aand availability o",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2017-10-02-2.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2016",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2019",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2016",
   "actual": "$2.09",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2017",
   "actual": "$3.86",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2018",
   "actual": "$14.00",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2019",
   "actual": "$85.48",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2020",
   "actual": "$1.87",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2017",
   "actual": "68.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2018",
   "actual": "65.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2019",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.02",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.04",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.09",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2016",
   "actual": "0.01",
   "target": "0.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2017",
   "actual": "0.03",
   "target": "0.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2018",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2019",
   "actual": "0.02",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2016",
   "actual": "98.91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2018",
   "actual": "99.09%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2019",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2020",
   "actual": "98.30%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2016",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2017",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2018",
   "actual": "56%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2019",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2020",
   "actual": "58.50%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "13.50%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "15%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "16%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "14%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2020",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2020.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2019",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2020",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2017",
   "actual": "$3.86",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2018",
   "actual": "$14.00",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2019",
   "actual": "$85.48",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2020",
   "actual": "$1.87",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2021",
   "actual": "$16.62",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2017",
   "actual": "68.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2018",
   "actual": "65.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2019",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2020",
   "actual": "74.65%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2021",
   "actual": "1.10",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.04",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.09",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2021",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2017",
   "actual": "0.03",
   "target": "0.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2018",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2019",
   "actual": "0.02",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2021",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2018",
   "actual": "99.09%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2019",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2020",
   "actual": "98.30%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2021",
   "actual": "99.20%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2017",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2018",
   "actual": "56%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2019",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2020",
   "actual": "58.50%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2021",
   "actual": "58.40%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "15%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "16%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "14%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "17.10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2021.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2019",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2020",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2021",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2018",
   "actual": "$14.00",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2019",
   "actual": "$85.48",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2020",
   "actual": "$1.87",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2021",
   "actual": "$16.62",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2022",
   "actual": "$20.31",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2018",
   "actual": "65.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2019",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2020",
   "actual": "74.65%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2021",
   "actual": "1.10",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2022",
   "actual": "2.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.09",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2021",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2022",
   "actual": "0",
   "target": "0.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2018",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2019",
   "actual": "0.02",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2021",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2022",
   "actual": "0",
   "target": "0.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2018",
   "actual": "99.09%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2019",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2020",
   "actual": "98.30%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2021",
   "actual": "99.20%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2022",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2018",
   "actual": "56%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2019",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2020",
   "actual": "58.50%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2021",
   "actual": "58.40%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2022",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "15%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "16%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "14%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "17.10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "18.20%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2022-08-24",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2022-08-24.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2019",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2020",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2021",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2023",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2019",
   "actual": "$85.48",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2020",
   "actual": "$1.87",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2021",
   "actual": "$15.65",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2022",
   "actual": "$20.31",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2023",
   "actual": "$21.62",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2019",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2020",
   "actual": "74.65%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2022",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2021",
   "actual": "1.30",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2022",
   "actual": "2.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2023",
   "actual": "3.10",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2021",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2022",
   "actual": "0.20",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2023",
   "actual": "0.30",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2019",
   "actual": "0.02",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2020",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2021",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2022",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2023",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2019",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2020",
   "actual": "98.30%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2021",
   "actual": "99.20%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2022",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2023",
   "actual": "98.57%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2019",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2020",
   "actual": "58.50%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2021",
   "actual": "58.40%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2022",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2023",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "16%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "14%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "17.10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "18.20%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2023",
   "actual": "19.40%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2020",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2023",
   "actual": "4.60%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2023",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2023.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2023",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2022",
   "actual": "$20.31",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2023",
   "actual": "$21.62",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2024",
   "actual": "$60.98",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2022",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2024",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2022",
   "actual": "2.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2023",
   "actual": "3.10",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2024",
   "actual": "0.76",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2022",
   "actual": "0.20",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2023",
   "actual": "0.30",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2024",
   "actual": "0.30",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2022",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2023",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2024",
   "actual": "0.01",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2022",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2023",
   "actual": "98.57%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2024",
   "actual": "97.94%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2022",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2023",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2024",
   "actual": "62%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "18.20%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2023",
   "actual": "19.40%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2024",
   "actual": "23.20%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2023",
   "actual": "4.60%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2024",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2024-09-16",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2024-09-16.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2021",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2023",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2024",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2021",
   "actual": "$15.65",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2022",
   "actual": "$20.31",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2023",
   "actual": "$21.62",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2024",
   "actual": "$60.98",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2025",
   "actual": "$49.46",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2022",
   "actual": "92.39%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2023",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2024",
   "actual": "90.48%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2025",
   "actual": "90.48%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2021",
   "actual": "1.30",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2022",
   "actual": "2.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2023",
   "actual": "3.10",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2024",
   "actual": "1.90",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2025",
   "actual": "1.70",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2021",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2022",
   "actual": "0.20",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2023",
   "actual": "0.30",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2024",
   "actual": "0.30",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2025",
   "actual": "0.20",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2021",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2022",
   "actual": "0.80",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2023",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2024",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2025",
   "actual": "0.10",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2021",
   "actual": "99.20%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2022",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2023",
   "actual": "98.57%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2024",
   "actual": "97.94%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2025",
   "actual": "97.91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2021",
   "actual": "58.40%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2022",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2023",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2024",
   "actual": "62%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2025",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "17.10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "18.20%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2023",
   "actual": "19.40%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2024",
   "actual": "23.20%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2025",
   "actual": "23%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2021",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2022",
   "actual": "4.10%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2023",
   "actual": "4.60%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2024",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2025",
   "actual": "4%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "appr-sos-2025-09-23",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_SOS_2025-09-23.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2012",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2013",
   "actual": "54%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2014",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2015",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2016",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited who are in compliance with continuing professional development requirements",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2012",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited who are in compliance with continuing professional development requirements",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited who are in compliance with continuing professional development requirements",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited who are in compliance with continuing professional development requirements",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "compliant professional development reported percentage of licensees audited who are in compliance with continuing professional development requirements",
   "submeasure": "Percentage of audited licensees in compliance with PD requirements",
   "year": "2016",
   "actual": "96.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "83%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "86%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "83%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "85%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "79%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "89%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "83%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "83%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "86%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "87%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "90%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "91%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "92%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Speech-Language Pathology and Audiology",
   "agency_doc": "appr-speech-path-aud-2016-09-29",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_Speech_Path_Aud__2016-09-29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "phone email customer service percent of phone calls and email responded to within 3 days",
   "submeasure": "Percent of email and phone calls responded to in 3 days",
   "year": "2012",
   "actual": "20%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "phone email customer service percent of phone calls and email responded to within 3 days",
   "submeasure": "Percent of email and phone calls responded to in 3 days",
   "year": "2013",
   "actual": "47%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "phone email customer service percent of phone calls and email responded to within 3 days",
   "submeasure": "Percent of email and phone calls responded to in 3 days",
   "year": "2014",
   "actual": "35%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "phone email customer service percent of phone calls and email responded to within 3 days",
   "submeasure": "Percent of email and phone calls responded to in 3 days",
   "year": "2015",
   "actual": "48%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "phone email customer service percent of phone calls and email responded to within 3 days",
   "submeasure": "Percent of email and phone calls responded to in 3 days",
   "year": "2016",
   "actual": "56%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of completed applications processed in 20 days",
   "submeasure": "Percent of completed applications processed in 20 days",
   "year": "2012",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of completed applications processed in 20 days",
   "submeasure": "Percent of completed applications processed in 20 days",
   "year": "2013",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of completed applications processed in 20 days",
   "submeasure": "Percent of completed applications processed in 20 days",
   "year": "2014",
   "actual": "14%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of completed applications processed in 20 days",
   "submeasure": "Percent of completed applications processed in 20 days",
   "year": "2015",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of completed applications processed in 20 days",
   "submeasure": "Percent of completed applications processed in 20 days",
   "year": "2016",
   "actual": "12%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2012",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2013",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2014",
   "actual": "12%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2015",
   "actual": "21%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2016",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "51%",
   "target": "85%",
   "data_collection_period": "Jul 01 - May 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - May 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "28%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - May 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - May 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2016-09-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "22%",
   "target": "80%",
   "data_collection_period": "Jul 01 - May 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2016-09-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2017",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2013",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2014",
   "actual": "14%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2015",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2016",
   "actual": "12%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2017",
   "actual": "21.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2013",
   "actual": "20%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2014",
   "actual": "12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2015",
   "actual": "21%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2016",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2017",
   "actual": "31.40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2017",
   "actual": "89.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "28%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "22%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2017-10-02",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2017-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2017",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2018",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2014",
   "actual": "14%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2015",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2016",
   "actual": "12%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2017",
   "actual": "21.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2018",
   "actual": "17%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2014",
   "actual": "12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2015",
   "actual": "21%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2016",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2017",
   "actual": "31.40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2018",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 19 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 19 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 19 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2017",
   "actual": "89.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 19 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 19 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "28%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "22%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2018-09-28.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2017",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2018",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2015",
   "actual": "17%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2016",
   "actual": "12%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2017",
   "actual": "21.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2018",
   "actual": "17%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2015",
   "actual": "21%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2016",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2017",
   "actual": "31.40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2018",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2019",
   "actual": "29.10%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2017",
   "actual": "89.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2019",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Apr 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "22%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Apr 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Apr 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Apr 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2019-10-08",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Apr 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2019-10-08.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2017",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2018",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2020",
   "actual": "48%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2016",
   "actual": "12%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2017",
   "actual": "21.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2018",
   "actual": "17%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2020",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2016",
   "actual": "22%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2017",
   "actual": "31.40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2018",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2019",
   "actual": "29.10%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2020",
   "actual": "35.29%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Mar 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2017",
   "actual": "89.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Mar 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Mar 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2019",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Mar 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Mar 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "22%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2020-10-01-1",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2020-10-01%20%281%29.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2017",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2018",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2020",
   "actual": "48%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2021",
   "actual": "40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2017",
   "actual": "21.40%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2018",
   "actual": "17%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2020",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2021",
   "actual": "47%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2017",
   "actual": "31.40%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2018",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2019",
   "actual": "29.10%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2020",
   "actual": "35.29%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2021",
   "actual": "28.12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2017",
   "actual": "89.60%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2018",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2019",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "phone customer service percent of phone calls responded to that are not abandoned",
   "submeasure": "Phone Customer Service",
   "year": "2020",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2021-10-01",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2021-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2018",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2020",
   "actual": "48%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2021",
   "actual": "40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2018",
   "actual": "17%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2020",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2021",
   "actual": "47%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2018",
   "actual": "43%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2019",
   "actual": "29.10%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2020",
   "actual": "35.29%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2021",
   "actual": "28.12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2022",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2022",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2022-10-03.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2020",
   "actual": "48%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2021",
   "actual": "40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2023",
   "actual": "19.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2020",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2021",
   "actual": "47%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2023",
   "actual": "11%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2019",
   "actual": "29.10%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2020",
   "actual": "35.29%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2021",
   "actual": "28.12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2022",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2023",
   "actual": "30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2022",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Aug 28 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2023-10-02",
   "reporting_year": "2023",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "62.50%",
   "target": "80%",
   "data_collection_period": "Aug 28 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2023-10-02.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2020",
   "actual": "48%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2021",
   "actual": "40%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2023",
   "actual": "19.20%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2020",
   "actual": "38%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2021",
   "actual": "47%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2023",
   "actual": "11%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2020",
   "actual": "35.29%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2021",
   "actual": "28.12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2022",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2023",
   "actual": "30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2024",
   "actual": "19%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2022",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2024",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "62.50%",
   "target": "80%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2024-10-01.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2021",
   "actual": "40%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2022",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "email customer service percent of emails responded to within 3 days",
   "submeasure": "Email Customer Service",
   "year": "2023",
   "actual": "19.20%",
   "target": "85%",
   "data_collection_period": "Jun 03 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2021",
   "actual": "47%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2022",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2023",
   "actual": "11%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "applicant customer service percent of license applications initially processed within 30 days",
   "submeasure": "Percent of applications initially processed in 30 days",
   "year": "2025",
   "actual": "100%",
   "target": "60%",
   "data_collection_period": "Jun 03 - Jun 15 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2021",
   "actual": "28.12%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2022",
   "actual": "52%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2023",
   "actual": "30%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2024",
   "actual": "19%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "investigation speed percent of investigated cases resolved in 180 days unless pending in another forum",
   "submeasure": "Percent of investigated cases resolved in 180 days (unless pending in another forum)",
   "year": "2025",
   "actual": "38%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2022",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2024",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Teacher Standards and Practices Commission",
   "agency_doc": "appr-tspc-2025-10-16",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "program approval customer service percentage of new program and major modification proposals processed within 30 days of formal submission to the commission",
   "submeasure": "Program Approval Customer Service",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 07 - Jun 06 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_TSPC_2025-10-16.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2012",
   "actual": "24%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2013",
   "actual": "24%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2014",
   "actual": "24%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2015",
   "actual": "26%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2016",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2012",
   "actual": "0.85",
   "target": "0.53",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2013",
   "actual": "0.83",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2014",
   "actual": "0.75",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2015",
   "actual": "0.93",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2016",
   "actual": "0.95",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2012",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2013",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2014",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2016",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2012",
   "actual": "-0.90%",
   "target": "2%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2013",
   "actual": "5%",
   "target": "2%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2014",
   "actual": "7%",
   "target": "6.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2015",
   "actual": "13.70%",
   "target": "6.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2016",
   "actual": "16.70%",
   "target": "6.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2012",
   "actual": "4%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2013",
   "actual": "4%",
   "target": "4%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2014",
   "actual": "5%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2015",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2016",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2012",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2014",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2012",
   "actual": "2.17",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2013",
   "actual": "1.83",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2014",
   "actual": "2.39",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2015",
   "actual": "2.47",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2016",
   "actual": "2.69",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2012",
   "actual": "656",
   "target": "600",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2013",
   "actual": "707",
   "target": "775",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2014",
   "actual": "819",
   "target": "900",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2015",
   "actual": "908",
   "target": "1,050",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2016",
   "actual": "995",
   "target": "1,125",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2012",
   "actual": "96%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2013",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2012",
   "actual": "35%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2013",
   "actual": "20%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2014",
   "actual": "20.39%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2015",
   "actual": "13.42%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2016",
   "actual": "16%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2012",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2013",
   "actual": "31%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2014",
   "actual": "37%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2015",
   "actual": "28%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2016",
   "actual": "34%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2012",
   "actual": "2,640",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2013",
   "actual": "2,650",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2014",
   "actual": "2,504",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2015",
   "actual": "2,504",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2016",
   "actual": "2,523",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2012",
   "actual": "19%",
   "target": "32%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2013",
   "actual": "17%",
   "target": "24%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2014",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2015",
   "actual": "74%",
   "target": "74%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2016",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "59%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2016-10-06",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2016-10-06.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2013",
   "actual": "24%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2014",
   "actual": "24%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2015",
   "actual": "26%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2016",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2017",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2013",
   "actual": "0.83",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2014",
   "actual": "0.75",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2015",
   "actual": "0.93",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2016",
   "actual": "0.95",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2017",
   "actual": "0.77",
   "target": "0.80",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2013",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2014",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2016",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2017",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2013",
   "actual": "5%",
   "target": "2%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2014",
   "actual": "7%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2015",
   "actual": "13.70%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2016",
   "actual": "16.70%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2017",
   "actual": "18%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2013",
   "actual": "4%",
   "target": "4%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2014",
   "actual": "5%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2015",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2016",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2017",
   "actual": "9%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2013",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2014",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2015",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2013",
   "actual": "1.83",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2014",
   "actual": "2.39",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2015",
   "actual": "2.47",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2016",
   "actual": "2.69",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2017",
   "actual": "3.50",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2013",
   "actual": "707",
   "target": "775",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2014",
   "actual": "819",
   "target": "900",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2015",
   "actual": "908",
   "target": "1,050",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2016",
   "actual": "995",
   "target": "1,125",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2017",
   "actual": "1,037",
   "target": "1,200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2013",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2014",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2013",
   "actual": "20%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2014",
   "actual": "20%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2015",
   "actual": "13%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2016",
   "actual": "16%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2017",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2013",
   "actual": "31%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2014",
   "actual": "37%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2015",
   "actual": "28%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2016",
   "actual": "34%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2017",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2013",
   "actual": "2,650",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2014",
   "actual": "2,504",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2015",
   "actual": "2,504",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2016",
   "actual": "2,523",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2017",
   "actual": "2,462",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2013",
   "actual": "17%",
   "target": "24%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2014",
   "actual": "70%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2015",
   "actual": "74%",
   "target": "74%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2016",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2017",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "59%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2017-09-29",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2017-09-29.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2017",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2018",
   "actual": "26%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2021",
   "actual": "25%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2019",
   "actual": "40%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2020",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2021",
   "actual": "65%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2017",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2021",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2017",
   "actual": "18%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2018",
   "actual": "20%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "actual": "19%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "actual": "16%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2021",
   "actual": "14%",
   "target": "23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2017",
   "actual": "9%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2018",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2021",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2017",
   "actual": "3.50",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2018",
   "actual": "3.70",
   "target": "2.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "actual": "4.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "actual": "3.98",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2021",
   "actual": "3.92",
   "target": "4.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2017",
   "actual": "1,037",
   "target": "1,200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2018",
   "actual": "1,059",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "actual": "1,082",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "actual": "1,099",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2021",
   "actual": "1,109",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2017",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2018",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "actual": "12%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2021",
   "actual": "53%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2017",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2018",
   "actual": "22%",
   "target": "37%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2021",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2017",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2018",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "52%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2021-09-30",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2021-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2018",
   "actual": "26%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2021",
   "actual": "25%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2022",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2019",
   "actual": "40%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2020",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2021",
   "actual": "65%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2022",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2021",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2022",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2018",
   "actual": "20%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "actual": "19%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "actual": "16%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2021",
   "actual": "14%",
   "target": "23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2018",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2021",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2022",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2018",
   "actual": "3.70",
   "target": "2.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "actual": "4.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "actual": "3.98",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2021",
   "actual": "3.92",
   "target": "4.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2022",
   "actual": "4.75",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2018",
   "actual": "1,059",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "actual": "1,082",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "actual": "1,099",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2021",
   "actual": "1,109",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2022",
   "actual": "1,113",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2018",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "actual": "12%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2021",
   "actual": "53%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2022",
   "actual": "18%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2018",
   "actual": "22%",
   "target": "37%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2021",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2022",
   "actual": "26%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2018",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "52%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2022-10-03",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2022-10-03.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2021",
   "actual": "25%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2022",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2023",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2024",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2020",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2021",
   "actual": "65%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2022",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2023",
   "actual": "23%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2024",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2021",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2022",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2023",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2024",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "actual": "16%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2021",
   "actual": "14%",
   "target": "23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2023",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2024",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2021",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2022",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2023",
   "actual": "20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2024",
   "actual": "20%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "actual": "3.98",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2021",
   "actual": "3.92",
   "target": "4.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2022",
   "actual": "4.75",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2023",
   "actual": "5.38",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2024",
   "actual": "7.25",
   "target": "4.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "actual": "1,099",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2021",
   "actual": "1,109",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2022",
   "actual": "1,113",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2023",
   "actual": "1,115",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2024",
   "actual": "1,123",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "actual": "12%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2021",
   "actual": "53%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2022",
   "actual": "18%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2023",
   "actual": "54%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2024",
   "actual": "35%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2021",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2022",
   "actual": "26%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2023",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2024",
   "actual": "12%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2023",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2024",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "52%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2021",
   "actual": "25%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2022",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2023",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2024",
   "actual": "26%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2025",
   "actual": "25%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2021",
   "actual": "65%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2022",
   "actual": "50%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2023",
   "actual": "23%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2024",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2025",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2021",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2022",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2023",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2024",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2025",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2021",
   "actual": "14%",
   "target": "23%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2022",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2023",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2024",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2025",
   "actual": "18%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2021",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2022",
   "actual": "12%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2023",
   "actual": "20%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2024",
   "actual": "20%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2025",
   "actual": "24%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2021",
   "actual": "3.92",
   "target": "4.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2022",
   "actual": "4.75",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2023",
   "actual": "5.38",
   "target": "4.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2024",
   "actual": "7.25",
   "target": "4.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2025",
   "actual": "11.49",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2021",
   "actual": "1,109",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2022",
   "actual": "1,113",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2023",
   "actual": "1,115",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2024",
   "actual": "1,123",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2025",
   "actual": "1,124",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2021",
   "actual": "53%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2022",
   "actual": "18%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2023",
   "actual": "54%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2024",
   "actual": "35%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2025",
   "actual": "43%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2021",
   "actual": "20%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2022",
   "actual": "26%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2023",
   "actual": "25%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2024",
   "actual": "12%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2025",
   "actual": "11%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2022",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2023",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2024",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2025",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "61%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "69%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-2025-09-04",
   "reporting_year": "2025",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD_2025-09-04.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2016",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2017",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2018",
   "actual": "26%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "actual": "24%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2019",
   "actual": "40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of regulatory orders issued to protect senior water rights when the senior water right is an instream right to all regulatory orders issued to protect senior ",
   "submeasure": "PROTECTION OF INSTREAM WATER RIGHTS",
   "year": "2020",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2016",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2017",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "actual": "97%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2016",
   "actual": "16.70%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2017",
   "actual": "18%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2018",
   "actual": "20%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "actual": "19%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "actual": "16%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2016",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2017",
   "actual": "9%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2018",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "actual": "6%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2016",
   "actual": "2.69",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2017",
   "actual": "3.50",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2018",
   "actual": "3.70",
   "target": "2.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "actual": "4.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "actual": "3.98",
   "target": "4",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2016",
   "actual": "995",
   "target": "1,125",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2017",
   "actual": "1,037",
   "target": "1,200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2018",
   "actual": "1,059",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "actual": "1,082",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "actual": "1,099",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2016",
   "actual": "16%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2017",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2018",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "actual": "12%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2016",
   "actual": "34%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2017",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2018",
   "actual": "22%",
   "target": "37%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "actual": "22%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2016",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2017",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2018",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "actual": "81%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "59%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "52%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "appr-wrd-9-29-20",
   "reporting_year": "2020",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPR_WRD%209.29.20.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2020",
   "actual": "86.37",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2021",
   "actual": "90.99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2021",
   "actual": "89.28",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2020",
   "actual": "79.54",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2022",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2020",
   "actual": "84.09",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2021",
   "actual": "90.20",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2020",
   "actual": "81.82",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2021",
   "actual": "87.50",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2020",
   "actual": "86.36",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2021",
   "actual": "91.07",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2020",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2021",
   "actual": "57.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2022",
   "actual": "63%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2020",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2021",
   "actual": "57.65%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2022",
   "actual": "57%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2020",
   "actual": "91",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2021",
   "actual": "100",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2022",
   "actual": "98",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2020",
   "actual": "44",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2021",
   "actual": "40",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2022",
   "actual": "47",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2020",
   "actual": "1,724",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2021",
   "actual": "2,265",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2022",
   "actual": "1,854",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2020",
   "actual": "3,871",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2021",
   "actual": "4,476",
   "target": "2,700",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2022",
   "actual": "4,261",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2020",
   "actual": "19.85%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2021",
   "actual": "25%",
   "target": "18.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2022",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2020",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2021",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2022",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2020",
   "actual": "100",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2021",
   "actual": "96.60",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "apprproposed-boli-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2022",
   "actual": "89.30",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2022-10-05.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2023",
   "actual": "86",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Overall",
   "year": "2024",
   "actual": "25",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "29",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2022",
   "actual": "92",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Availability of Information",
   "year": "2024",
   "actual": "31",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "98",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "31",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Helpfulness",
   "year": "2024",
   "actual": "29",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Timeliness",
   "year": "2024",
   "actual": "19",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "a. Completion of investigations within 180 days",
   "year": "2024",
   "actual": "39%",
   "target": "45%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "b. Completion of investigations within 240 days",
   "year": "2024",
   "actual": "49%",
   "target": "65%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely completion of civil rights investigations this measure reflects the timeliness and thoroughness of civil rights investigations at 180 days 240 days and one year",
   "submeasure": "c. Completion of investigations within 1 year",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2022",
   "actual": "57%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2023",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2024",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2022",
   "actual": "98",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2023",
   "actual": "56",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "wage and hour division percentage of wage security fund claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2024",
   "actual": "59",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2022",
   "actual": "47",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2023",
   "actual": "36",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "wage and hour division percentage of prevailing wage rate investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2024",
   "actual": "30",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2022",
   "actual": "1,854",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2023",
   "actual": "2,572",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "apprenticeship and training division number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2024",
   "actual": "2,181",
   "target": "1,800",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2022",
   "actual": "4,261",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2023",
   "actual": "4,077",
   "target": "3,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "apprenticeship and training division number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2024",
   "actual": "3,730",
   "target": "4,200",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2022",
   "actual": "25%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2023",
   "actual": "30.88%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "minority apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2024",
   "actual": "28%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2022",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2023",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2024",
   "actual": "100",
   "target": "88",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2022",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "technical assistance percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2022",
   "actual": "89.30",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2023",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Bureau of Labor and Industries",
   "agency_doc": "apprproposed-boli-2024-10-01",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2024",
   "actual": "97",
   "target": "95",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOLI_2024-10-01.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates applies to offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to o",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2014",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates applies to offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to o",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2015",
   "actual": "6.90%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates applies to offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to o",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "0%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates applies to offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to o",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "parole recidivism percentage of matrix inmates applies to offenders whose crime s were committed before november 1 1989 dangerous offenders sentenced by the court as a dangerous offender pursuant to o",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2014",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2015",
   "actual": "99.70%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2016",
   "actual": "91.40%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "order of supervision percentage of offenders being released from prison where the board s order of supervision has been received by the community corrections office on or before the offender s release",
   "submeasure": "ORDER OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2014",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2015",
   "actual": "91%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2016",
   "actual": "89%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2017",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "victim notification percentage of active registered victims for which the board has an accurate point of contact for notification of hearings and of an offender s release",
   "submeasure": "VICTIM NOTIFICATION",
   "year": "2018",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2014",
   "actual": "No Data",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2015",
   "actual": "92.60%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2016",
   "actual": "93.30%",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2017",
   "actual": "No Data",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "arrest warrant percentage of warrants received by the board in which the warrant is issued within 5 days",
   "submeasure": "ARREST WARRANT",
   "year": "2018",
   "actual": "No Data",
   "target": "94.20%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2014",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2015",
   "actual": "6.63%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2016",
   "actual": "5.83%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2017",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "revocation percentage of revocations for offenders who violate their conditions of parole or post prison supervision",
   "submeasure": "REVOCATION",
   "year": "2018",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2014",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2015",
   "actual": "95.90%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2016",
   "actual": "96.40%",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2017",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "discharge of supervision percentage of expiration of post prison supervision or parole orders that have been completed and mailed within 5 days of an offenders discharge from parole or post prison sup",
   "submeasure": "DISCHARGE OF SUPERVISION",
   "year": "2018",
   "actual": "No Data",
   "target": "91.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2014",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2015",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2016",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2017",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "administrative review percentage of administrative review responses completed and mailed within 60 days of receipt of an inmate offender administrative review request",
   "submeasure": "ADMINISTRATIVE REVIEW",
   "year": "2018",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "93.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "93.88%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "99.49%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95.91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.41%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.03%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.39%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Parole and Post-Prison Supervision, Board of",
   "agency_doc": "apprproposed-boppps-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BOPPPS_2016-10-14.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2022",
   "actual": "40%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2023",
   "actual": "70%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "slpa supervision percentage of school district compliance with slpa supervision requirements outlined in oar 335 095 0050",
   "submeasure": "Percentage of School District compliance with SLPA supervision requirements",
   "year": "2024",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2022",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely resolution of complaints percent of investigations presented to the board within 180 days from the date of the complaint",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2024",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Board of Speech-Language Pathology and Audiology",
   "agency_doc": "apprproposed-bspa-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BSPA Board Best Practices Performance",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_BSPA_2024-10-17.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of commission recommendations forwarded to the supreme court that are upheld by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of Commission recommendations to the Supreme Court upheld .",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of judges prosecuted by the commission who are not exonerated jan 01 upward trend negative result",
   "submeasure": "Percentage of Judges Exonerated Post Prosecution",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of stipulated agreements unchanged and approved by the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of stipulated agreements unchanged and approved by the Supreme Court.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of prosecutions completed within two years of first review through date of final commission action before the supreme court jan 01 upward trend positive result",
   "submeasure": "Percent of prosecutions completed within two years of first review.",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Judicial Fitness and Disability Commission",
   "agency_doc": "apprproposed-cjfd-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percent of total best practices met by the board jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "100",
   "target": "100",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CJFD_2022-09-28.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2017",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2018",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "county decisions percentage and number of county decisions where gorge commission comments were addressed in the decision a fully b partially",
   "submeasure": "Percent of County Decisions- CRGC Addressed fully and partially",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2016",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2017",
   "actual": "33%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2018",
   "actual": "67%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of commission development reviews in which commission staff spend no more than 72 days to make a decision after the application is deemed complete when commission staff require a different ",
   "submeasure": "Percentage of development reviews issues within the required timeframe",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "53%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "63%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "60%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2016",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2017",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2018",
   "actual": "93%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Columbia River Gorge Commission",
   "agency_doc": "apprproposed-crgc-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Percentage of total best practices met by the board",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_CRGC_2018-09-27.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2016",
   "actual": "100.14%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2017",
   "actual": "103.19%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2018",
   "actual": "103.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2020",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2016",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2016",
   "actual": "5.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2017",
   "actual": "5.32%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2018",
   "actual": "No Data",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2019",
   "actual": "No Data",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2016",
   "actual": "3.52%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2017",
   "actual": "3.61%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2018",
   "actual": "No Data",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2019",
   "actual": "No Data",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2016",
   "actual": "76.64%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2017",
   "actual": "76.81%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2016",
   "actual": "72.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2017",
   "actual": "72.15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2016",
   "actual": "20.43",
   "target": "20.03",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2017",
   "actual": "20.38",
   "target": "20.17",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2018",
   "actual": "20.51",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2019",
   "actual": "No Data",
   "target": "21",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "fleet administration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2016",
   "actual": "15%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2017",
   "actual": "4%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2018",
   "actual": "18%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2019",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2020",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2016",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2017",
   "actual": "1.65",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2018",
   "actual": "1.65",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2019",
   "actual": "No Data",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2016",
   "actual": "2.55%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2017",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2018",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2019",
   "actual": "No Data",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2016",
   "actual": "1.56",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2017",
   "actual": "1.70",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2018",
   "actual": "1.52",
   "target": "1.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2019",
   "actual": "No Data",
   "target": "1.45",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2016",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2017",
   "actual": "99.91%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2018",
   "actual": "99.84%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2019",
   "actual": "No Data",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2018-10-02",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2018-10-02.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Aug 01 - Sep 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2020",
   "actual": "100.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2021",
   "actual": "113.10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2022",
   "actual": "119.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2020",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2021",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2020",
   "actual": "4.67%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2021",
   "actual": "5.17%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2022",
   "actual": "6.98%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2020",
   "actual": "3.09%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2021",
   "actual": "2.34%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2022",
   "actual": "3.75%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2020",
   "actual": "80.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2021",
   "actual": "83.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2022",
   "actual": "82.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2020",
   "actual": "75.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2021",
   "actual": "76.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2022",
   "actual": "74.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2020",
   "actual": "6.83%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2021",
   "actual": "28.03%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2022",
   "actual": "20.31%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m",
   "submeasure": "INFORMATION SECURITY",
   "year": "2021",
   "actual": "0.90",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "information security overall maturity rating for implementation of the center for internet security s cis basic six critical security controls this rating is an aggregate score based on the carnegie m",
   "submeasure": "INFORMATION SECURITY",
   "year": "2022",
   "actual": "0.80",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "Percentage of state agency SPOTS card spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "a. Percentage of Small Procurement[1] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "b. Percentage of Intermediate Procurement[2] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2020",
   "actual": "1.47",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2021",
   "actual": "1.56",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2022",
   "actual": "2.23",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2020",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2021",
   "actual": "99.93%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2022",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "apprproposed-das-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2022-09-28.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2025",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "49%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "47%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2025",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "54%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2025",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2022",
   "actual": "119.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2023",
   "actual": "101.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2024",
   "actual": "107.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2025",
   "actual": "98.20%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2022",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2023",
   "actual": "85%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2024",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2022",
   "actual": "6.98%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2023",
   "actual": "6.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2024",
   "actual": "5.44%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "a. State Workforce Turnover",
   "year": "2025",
   "actual": "4.45%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2022",
   "actual": "3.75%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2023",
   "actual": "3.30%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2024",
   "actual": "3.76%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual voluntary turnover rate for the state and das workforce",
   "submeasure": "b. DAS Workforce Turnover",
   "year": "2025",
   "actual": "2.91%",
   "target": "4.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2022",
   "actual": "82.50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2023",
   "actual": "83.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2024",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "a. State Workforce Diversity",
   "year": "2025",
   "actual": "85.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2022",
   "actual": "74.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2023",
   "actual": "69.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2024",
   "actual": "70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in das and the state workforce as a percentage of the total civilian labor force",
   "submeasure": "b. DAS Workforce Diversity",
   "year": "2025",
   "actual": "75.70%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2022",
   "actual": "20.31%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2023",
   "actual": "7%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2024",
   "actual": "32%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2025",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "information security overall implementation of the center for internet security s cis implementation group 1 controls and a select set of implementation group 2 controls for which there are enterprise",
   "submeasure": "Cyber Security",
   "year": "2025",
   "actual": "55.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "Percentage of state agency SPOTS card spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "Percentage of state agency SPOTS card spend",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "a. Percentage of Small Procurement[1] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "a. Percentage of Small Procurement[1] contract spend",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "b. Percentage of Intermediate Procurement[2] contract spend",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of state procurement spend facilitated through the oregonbuys system measures statewide adoption of the oregonbuys e procurement system by measuring the overall percentage of state purchasing ",
   "submeasure": "b. Percentage of Intermediate Procurement[2] contract spend",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2023",
   "actual": "4.17",
   "target": "3.99",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2024",
   "actual": "4.17",
   "target": "4.24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "risk management cfr annual statewide number of workers compensation claims filed per 200 000 hours worked aka claims frequency rate cfr",
   "submeasure": "# of Workers' Comp. Claims per 200,000 hours worked",
   "year": "2025",
   "actual": "3.27",
   "target": "4.37",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2022",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2023",
   "actual": "99.96%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2024",
   "actual": "99.98%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2025",
   "actual": "99.98%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2023",
   "actual": "37%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2024",
   "actual": "6%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Buildings- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2025",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2023",
   "actual": "37%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2024",
   "actual": "6%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "unlabelled run 2",
   "year": "2025",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2023",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2024",
   "actual": "31%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Total Metric Tons Annually of Carbon Dioxide Equivalent Greenhouse Gases (MTCO2e)",
   "year": "2025",
   "actual": "-28%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2022",
   "actual": "0%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2023",
   "actual": "13%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2024",
   "actual": "31%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Department of Administrative Services",
   "agency_doc": "apprproposed-das-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "greenhouse gas ghg emissions total ghg emissions and intensity from buildings and fleet",
   "submeasure": "Fleet- Metric Tons of Carbon Dioxide Equivalent Greenhouse Gases Per Vehicle Mile Traveled (MTCO2e/VMT)",
   "year": "2025",
   "actual": "-28%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DAS_2024.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "performance of financial service entities percentage of financial services entities rated satisfactory or higher",
   "submeasure": "Percent of Financial Entities Meeting Standards",
   "year": "2014",
   "actual": "83.30%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "performance of financial service entities percentage of financial services entities rated satisfactory or higher",
   "submeasure": "Percent of Financial Entities Meeting Standards",
   "year": "2015",
   "actual": "84%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "performance of financial service entities percentage of financial services entities rated satisfactory or higher",
   "submeasure": "Percent of Financial Entities Meeting Standards",
   "year": "2016",
   "actual": "88%",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "performance of financial service entities percentage of financial services entities rated satisfactory or higher",
   "submeasure": "Percent of Financial Entities Meeting Standards",
   "year": "2017",
   "actual": "No Data",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "performance of financial service entities percentage of financial services entities rated satisfactory or higher",
   "submeasure": "Percent of Financial Entities Meeting Standards",
   "year": "2018",
   "actual": "No Data",
   "target": "77%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "insurance consumer relief percent of confirmed complaints resolved with relief for the consumer",
   "submeasure": "Percent of Complaints Resolved w/ Relief for Consumer",
   "year": "2014",
   "actual": "76.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "insurance consumer relief percent of confirmed complaints resolved with relief for the consumer",
   "submeasure": "Percent of Complaints Resolved w/ Relief for Consumer",
   "year": "2015",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "insurance consumer relief percent of confirmed complaints resolved with relief for the consumer",
   "submeasure": "Percent of Complaints Resolved w/ Relief for Consumer",
   "year": "2016",
   "actual": "82.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "insurance consumer relief percent of confirmed complaints resolved with relief for the consumer",
   "submeasure": "Percent of Complaints Resolved w/ Relief for Consumer",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "insurance consumer relief percent of confirmed complaints resolved with relief for the consumer",
   "submeasure": "Percent of Complaints Resolved w/ Relief for Consumer",
   "year": "2018",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2014",
   "actual": "4.10",
   "target": "4.60",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2015",
   "actual": "3.90",
   "target": "4.50",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2016",
   "actual": "3.70",
   "target": "4.40",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2017",
   "actual": "0",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "actual": "0",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2014",
   "actual": "90.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2015",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2016",
   "actual": "91.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2017",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2014",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2015",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2016",
   "actual": "90.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reemployment for injured workers difference in percentage of eligible workers who return to work using return to work programs from those who do not use return to work programs",
   "submeasure": "Percentage point diff. in employ. rate between injured workers who used RTW programs and those who did not",
   "year": "2014",
   "actual": "8.80",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reemployment for injured workers difference in percentage of eligible workers who return to work using return to work programs from those who do not use return to work programs",
   "submeasure": "Percentage point diff. in employ. rate between injured workers who used RTW programs and those who did not",
   "year": "2015",
   "actual": "9.10",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reemployment for injured workers difference in percentage of eligible workers who return to work using return to work programs from those who do not use return to work programs",
   "submeasure": "Percentage point diff. in employ. rate between injured workers who used RTW programs and those who did not",
   "year": "2016",
   "actual": "8.50",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reemployment for injured workers difference in percentage of eligible workers who return to work using return to work programs from those who do not use return to work programs",
   "submeasure": "Percentage point diff. in employ. rate between injured workers who used RTW programs and those who did not",
   "year": "2017",
   "actual": "No Data",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reemployment for injured workers difference in percentage of eligible workers who return to work using return to work programs from those who do not use return to work programs",
   "submeasure": "Percentage point diff. in employ. rate between injured workers who used RTW programs and those who did not",
   "year": "2018",
   "actual": "No Data",
   "target": "11",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "wage recovery for injured workers difference in percentage wage recovery for workers who use return to work programs versus workers who do not",
   "submeasure": "Percentage point diff. in wage recovery between injured workers who used RTW programs and those who did not",
   "year": "2014",
   "actual": "13.70%",
   "target": "13%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "wage recovery for injured workers difference in percentage wage recovery for workers who use return to work programs versus workers who do not",
   "submeasure": "Percentage point diff. in wage recovery between injured workers who used RTW programs and those who did not",
   "year": "2015",
   "actual": "11.90%",
   "target": "13%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "wage recovery for injured workers difference in percentage wage recovery for workers who use return to work programs versus workers who do not",
   "submeasure": "Percentage point diff. in wage recovery between injured workers who used RTW programs and those who did not",
   "year": "2016",
   "actual": "12%",
   "target": "13%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "wage recovery for injured workers difference in percentage wage recovery for workers who use return to work programs versus workers who do not",
   "submeasure": "Percentage point diff. in wage recovery between injured workers who used RTW programs and those who did not",
   "year": "2017",
   "actual": "No Data",
   "target": "13%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "wage recovery for injured workers difference in percentage wage recovery for workers who use return to work programs versus workers who do not",
   "submeasure": "Percentage point diff. in wage recovery between injured workers who used RTW programs and those who did not",
   "year": "2018",
   "actual": "No Data",
   "target": "13%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2014",
   "actual": "1.90",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2015",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2016",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2017",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2014",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2015",
   "actual": "82.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2016",
   "actual": "83.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2014",
   "actual": "88.90%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2015",
   "actual": "86.10%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2016",
   "actual": "85.70%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2017",
   "actual": "No Data",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "actual": "No Data",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2014",
   "actual": "65,910",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2015",
   "actual": "70,110",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2016",
   "actual": "75,000",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2017",
   "actual": "No Data",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "actual": "No Data",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2014",
   "actual": "86.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2015",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2016",
   "actual": "86.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2014",
   "actual": "58.10%",
   "target": "57.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2015",
   "actual": "56.40%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2016",
   "actual": "64.70%",
   "target": "62.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2017",
   "actual": "0%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "actual": "0%",
   "target": "67.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "85.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "88.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "97.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "91.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Consumer & Business Services, Department of",
   "agency_doc": "apprproposed-dcbs-2016-12-08",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2016-12-08.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2022",
   "actual": "35",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2023",
   "actual": "38.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2024",
   "actual": "39.60",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2022",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2023",
   "actual": "95.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2024",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2022",
   "actual": "3.80",
   "target": "3.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2023",
   "actual": "3.90",
   "target": "3.70",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2024",
   "actual": "3.40",
   "target": "3.60",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2022",
   "actual": "90.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2023",
   "actual": "91.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2024",
   "actual": "92.20%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2022",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2023",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2024",
   "actual": "95.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2022",
   "actual": "93.60%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2023",
   "actual": "101.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2024",
   "actual": "97.40%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2022",
   "actual": "1.60",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2023",
   "actual": "2.20",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2024",
   "actual": "2.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2023",
   "actual": "76.90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2024",
   "actual": "78.80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2022",
   "actual": "92.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2023",
   "actual": "100%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2024",
   "actual": "100%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2022",
   "actual": "95,520",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2023",
   "actual": "94,430",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2024",
   "actual": "94,860",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2022",
   "actual": "89.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2023",
   "actual": "90.76%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2024",
   "actual": "92.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2022",
   "actual": "65.30%",
   "target": "77.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2023",
   "actual": "60.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2024",
   "actual": "61.30%",
   "target": "82.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "98.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "98.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "94.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "apprproposed-dcbs-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "96.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DCBS_2024.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions in tons",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2023",
   "actual": "1,699",
   "target": "1,800",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2022",
   "actual": "137",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2023",
   "actual": "83",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "a. National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2024",
   "actual": "91",
   "target": "25",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2022",
   "actual": "159",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2023",
   "actual": "68",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "b. National Standards Number of days when air is unhealthy for all groups",
   "year": "2024",
   "actual": "109",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2022",
   "actual": "17",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2023",
   "actual": "17",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "a. Air Toxics Trends in Large Communities",
   "year": "2024",
   "actual": "19.40",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2022",
   "actual": "21",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2023",
   "actual": "34",
   "target": "6",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "b. Air Toxics Trends in Smaller Communities",
   "year": "2024",
   "actual": "19.50",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "Permit Timeliness - Issuance of new permits (Air Contaminant Discharge Permits)",
   "year": "2024",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2023",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "permit timeliness issuance of new permits percentage of new air quality permits that are issued within timeliness targets",
   "submeasure": "b. Permit Timeliness - Issuance of new permits (Title V Permits)",
   "year": "2024",
   "actual": "50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "65%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "Permit Timeliness - Issuance of Permit Modifications (Air Contaminant Discharge Permits)",
   "year": "2024",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2023",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "permit timeliness issuance of permit modifications percentage of air quality permit modifications issued within the target timeliness period",
   "submeasure": "b. Permit Timeliness - Issuance of Permit Modifications (Title V Permits)",
   "year": "2024",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2022",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2023",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Air Contaminant Discharge Permits)",
   "year": "2024",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2022",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2023",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "permit timeliness current permits percent of air quality permits that are current not on administration extension",
   "submeasure": "Permit Timeliness - Current Permits (Title V Permits)",
   "year": "2024",
   "actual": "62%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2022",
   "actual": "34%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2022",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2023",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2024",
   "actual": "70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2022",
   "actual": "8%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2023",
   "actual": "14%",
   "target": "25%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "a. Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2024",
   "actual": "7%",
   "target": "20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2022",
   "actual": "11%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2023",
   "actual": "11%",
   "target": "10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "b. Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2024",
   "actual": "24%",
   "target": "15%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2022",
   "actual": "49%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2023",
   "actual": "49%",
   "target": "70%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "c. Percent of monitored stream sites with good to excellent water quality",
   "year": "2024",
   "actual": "50%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2022",
   "actual": "86.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2023",
   "actual": "87.39%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "a. Percent of heating oil tank sites cleaned up",
   "year": "2024",
   "actual": "87.64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2022",
   "actual": "90.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2023",
   "actual": "90.05%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "b. Percent of regulated underground storage tank sites cleaned up",
   "year": "2024",
   "actual": "90.49%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2022",
   "actual": "55.19%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2023",
   "actual": "55.70%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cleanup properties with known contamination cleaned up",
   "submeasure": "c. Percent of hazardous substance sites (non-tank) cleaned up",
   "year": "2024",
   "actual": "57.09%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2022",
   "actual": "5,960,805",
   "target": "5,000,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2023",
   "actual": "6,494,204",
   "target": "4,800,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "materials management waste generation",
   "submeasure": "Waste generation",
   "year": "2024",
   "actual": "6,091,756",
   "target": "4,500,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2022",
   "actual": "42.07%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2023",
   "actual": "36.68%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "materials management waste recovery",
   "submeasure": "Percent of waste recovered",
   "year": "2024",
   "actual": "39.41%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2022",
   "actual": "70%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "a. Expertise",
   "year": "2024",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Availability of Information",
   "year": "2024",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2022",
   "actual": "72%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Helpfulness",
   "year": "2024",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2022",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Accuracy",
   "year": "2024",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2022",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Timeliness",
   "year": "2024",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2022",
   "actual": "68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Overall",
   "year": "2024",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2022",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Department of Environmental Quality",
   "agency_doc": "apprproposed-deq-2024-10-16",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2022",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DEQ_2024-10-16.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2016",
   "actual": "62.34%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2017",
   "actual": "60.20%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2018",
   "actual": "57%",
   "target": "63%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2020",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2016",
   "actual": "3.70",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2017",
   "actual": "4.30",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2018",
   "actual": "3.40",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "tanf family stability rate per 1 000 of tanf recipient children entering child welfare foster care or in home",
   "submeasure": "TANF FAMILY STABILITY",
   "year": "2020",
   "actual": "No Data",
   "target": "3.90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2016",
   "actual": "65.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2017",
   "actual": "63.46%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2018",
   "actual": "62.51%",
   "target": "66%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2019",
   "actual": "No Data",
   "target": "67%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2016",
   "actual": "94.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2017",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2016",
   "actual": "94.50%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2017",
   "actual": "93.87%",
   "target": "96.60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2018",
   "actual": "92.23%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2016",
   "actual": "63.70%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2017",
   "actual": "70.90%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2018",
   "actual": "77.60%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Oct 01 - Oct 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2016",
   "actual": "94.60%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2017",
   "actual": "93.87%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2018",
   "actual": "92%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2019",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2020",
   "actual": "No Data",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2016",
   "actual": "66.10%",
   "target": "70.60%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2017",
   "actual": "73.70%",
   "target": "75.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2018",
   "actual": "71.60%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2019",
   "actual": "No Data",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2020",
   "actual": "No Data",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2016",
   "actual": "46.10%",
   "target": "48.20%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2017",
   "actual": "48.50%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2018",
   "actual": "42.10%",
   "target": "53.70%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2019",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2020",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2016",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2017",
   "actual": "3.12%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2018",
   "actual": "3.05%",
   "target": "3.10%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2019",
   "actual": "No Data",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2020",
   "actual": "No Data",
   "target": "3.08%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2016",
   "actual": "86.90%",
   "target": "85.96%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2017",
   "actual": "87.20%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2018",
   "actual": "87.40%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2019",
   "actual": "No Data",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2020",
   "actual": "No Data",
   "target": "89%",
   "data_collection_period": "Jul 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2016",
   "actual": "61.84%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2017",
   "actual": "55.22%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2018",
   "actual": "72.16%",
   "target": "86%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2019",
   "actual": "No Data",
   "target": "86%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jun 01 - Jul 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2016",
   "actual": "73.52%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2017",
   "actual": "74.32%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2018",
   "actual": "75.26%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2016",
   "actual": "2,971",
   "target": "0",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2017",
   "actual": "3,007",
   "target": "3,000",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2018",
   "actual": "3,012",
   "target": "3,020",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2019",
   "actual": "No Data",
   "target": "3,140",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2016",
   "actual": "1.83%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2017",
   "actual": "2.10%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2018",
   "actual": "2%",
   "target": "1.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2019",
   "actual": "No Data",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2017",
   "actual": "97.70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2018",
   "actual": "97.82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "abuse investigation timeliness percent of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "73.80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "81%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "89%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "75.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78.50%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "90%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2017",
   "actual": "0.80",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2018",
   "actual": "0.70",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic African American Youth",
   "year": "2020",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2017",
   "actual": "1.30",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2018",
   "actual": "0.90",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Asian/Pacific Islander Youth",
   "year": "2020",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic White Youth (always=1)",
   "year": "2020",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Non-Hispanic Native American/Alaska Native Youth",
   "year": "2020",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2017",
   "actual": "1",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "disparity in foster youth achieving permanency within 2 years by race ethnicity disparity is calculated by taking the ratio of two percentages percent of non white hispanic children achieving permanen",
   "submeasure": "Disparity of Hispanic (any race) Youth",
   "year": "2020",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2016",
   "actual": "23.90%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2017",
   "actual": "25.40%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2018",
   "actual": "23.80%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2019",
   "actual": "No Data",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2020",
   "actual": "No Data",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2016",
   "actual": "122.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2017",
   "actual": "122.70%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2018",
   "actual": "110.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "apprproposed-dhs-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2018-10-01.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2022",
   "actual": "2.71%",
   "target": "3.07%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2023",
   "actual": "2.68%",
   "target": "3.06%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "older adults needing long term care services apd the percentage of older adults 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2024",
   "actual": "2.90%",
   "target": "3.06%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2022",
   "actual": "88.70%",
   "target": "89.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2023",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "long term care recipients living outside of nursing facilities apd the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2024",
   "actual": "88.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2023",
   "actual": "93.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "timely apd abuse investigations the percentage of abuse reports assigned for field contact that meet policy timelines",
   "submeasure": "Abuse Investigation Timeliness",
   "year": "2024",
   "actual": "97.46%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2022",
   "actual": "93%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2023",
   "actual": "93.60%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "absence of repeat maltreatment of abused neglected children cw the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2024",
   "actual": "93.40%",
   "target": "97%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2022",
   "actual": "72.50%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2023",
   "actual": "75.30%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "timely reunification of foster children cw the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2024",
   "actual": "76.30%",
   "target": "76%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2022",
   "actual": "68.50%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2023",
   "actual": "64.30%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "timely adoption once children are legally free cw the percentage of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2024",
   "actual": "68.50%",
   "target": "54%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2022",
   "actual": "32.17",
   "target": "20",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2023",
   "actual": "34.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "a. Non-Hispanic African American",
   "year": "2024",
   "actual": "30.60",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2022",
   "actual": "29.54",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2023",
   "actual": "36.20",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "b. Non-Hispanic Asian/Pacific Islander",
   "year": "2024",
   "actual": "31.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2022",
   "actual": "27.89",
   "target": "19",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2023",
   "actual": "28",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "c. Non-Hispanic White",
   "year": "2024",
   "actual": "27.60",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2022",
   "actual": "31.24",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2023",
   "actual": "25.50",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "d. Non-Hispanic Native American/Alaskan Native",
   "year": "2024",
   "actual": "26.80",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2022",
   "actual": "28.04",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2023",
   "actual": "30.40",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "reduction of race ethnicity disparities in length of stay cw outcome disparity in length of stay reported in months for children in substitute care by race ethnicity",
   "submeasure": "e. Hispanic (any race)",
   "year": "2024",
   "actual": "29.30",
   "target": "18",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2022",
   "actual": "22.50%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2023",
   "actual": "22.20%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "children served by child welfare residing in parental home the percentage of children served in child welfare on an average daily basis in home and foster care who were served while residing in their ",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2024",
   "actual": "24.30%",
   "target": "33%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2022",
   "actual": "55%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2023",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "timely eligibility determination for odds services the percentage of individuals who apply for odds services who are determined eligible within 90 days from application",
   "submeasure": "SERVICE ELIGIBILITY - ODDS",
   "year": "2024",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment",
   "submeasure": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT",
   "year": "2023",
   "actual": "1,871",
   "target": "1,680",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "supported odds employment services to maintain competitive integrated employment number of individuals in competitive integrated employment or individual supported employment",
   "submeasure": "SUPPORTED ODDS EMPLOYMENT SERVICES TO MAINTAIN COMPETITIVE INTEGRATED EMPLOYMENT",
   "year": "2024",
   "actual": "1,948",
   "target": "1,760",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2022",
   "actual": "1.34%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2023",
   "actual": "1.67%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "abuse neglect of adults with developmental disabilities odds the percentage of substantiated abuse neglect of adults in licensed and endorsed programs",
   "submeasure": "ABUSE OF PEOPLE WITH DEVELOPMENTAL DISABILITIES",
   "year": "2024",
   "actual": "1.56%",
   "target": "1.70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2022",
   "actual": "44.80%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2023",
   "actual": "61.10%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "households at or above living wage four quarters after leaving ssp program the median percentage of households leaving self sufficiency who are at or above a living wage four quarters out",
   "submeasure": "HOUSEHOLDS AT, OR ABOVE, LIVING WAGE",
   "year": "2024",
   "actual": "75.60%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2022",
   "actual": "41.60%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2023",
   "actual": "20.10%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "ssp participants reporting housing stability the percentage of self sufficiency participants who report their housing needs are fully met",
   "submeasure": "HOUSING STABILITY",
   "year": "2024",
   "actual": "17%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2022",
   "actual": "33.50%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2023",
   "actual": "18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "ssp participants reporting food security the percentage of self sufficiency participants who report they did not worry about having enough food or actually run out of food in the past 12 months",
   "submeasure": "FOOD SECURITY",
   "year": "2024",
   "actual": "17.40%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2022",
   "actual": "74.20%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2023",
   "actual": "51.40%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "ssp participants reporting greater self efficacy the percentage of self sufficiency participants who report they feel more confident in their ability to improve their current circumstances because of ",
   "submeasure": "SELF-EFFICACY/HOPE",
   "year": "2024",
   "actual": "55.70%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2022",
   "actual": "52.10%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2023",
   "actual": "57.20%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "ovrs consumers who are successfully employed at program exit the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed at program exit",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2024",
   "actual": "54.63%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2022",
   "actual": "52.90%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2023",
   "actual": "53.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "ovrs consumers employed in second quarter following program exit the percentage of ovrs clients closed from plan who are employed during second quarter following program exit",
   "submeasure": "EMPLOYMENT IN SECOND QUARTER",
   "year": "2024",
   "actual": "58.08%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2022",
   "actual": "51.10%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2023",
   "actual": "52.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "ovrs consumers employed in fourth quarter following program exit the percentage of ovrs clients closed from plan who are employed during fourth quarter following program exit",
   "submeasure": "EMPLOYMENT IN FOURTH QUARTER",
   "year": "2024",
   "actual": "55.80%",
   "target": "52%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2022",
   "actual": "$3,552.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2023",
   "actual": "$3,477.00",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "ovrs median quarterly wage at second quarter following program exit median quarterly wage at second quarter following ovrs program exit",
   "submeasure": "MEDIAN QUARTERLY WAGE",
   "year": "2024",
   "actual": "$3,963.75",
   "target": "$3,300.00",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "dhs customer satisfaction the percentage of customers rating their satisfaction with dhs above average or excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "76.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2022",
   "actual": "3.30",
   "target": "1.35",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2023",
   "actual": "2.78",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "a. American Indian/Alaskan Native",
   "year": "2024",
   "actual": "2.82",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2022",
   "actual": "1.90",
   "target": "1.15",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2023",
   "actual": "1.32",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "b. Black/African American",
   "year": "2024",
   "actual": "1.33",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2022",
   "actual": "0.30",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2023",
   "actual": "0.34",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "c. Asian/Pacific Islander",
   "year": "2024",
   "actual": "0.34",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2022",
   "actual": "0.80",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2023",
   "actual": "0.94",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "d. Hispanic",
   "year": "2024",
   "actual": "0.94",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2022",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2023",
   "actual": "0.99",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Department of Human Services",
   "agency_doc": "apprproposed-dhs-2024-10-11",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "reduction in disproportionality of children at entry into substitute care cw measure of the average disproportionality index across race ethnicity for children at entry into substitute care",
   "submeasure": "e. White",
   "year": "2024",
   "actual": "0.99",
   "target": "1",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DHS_2024-10-11.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17 jun 30",
   "submeasure": "Compliance with M17",
   "year": "2014",
   "actual": "66.34%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17 jun 30",
   "submeasure": "Compliance with M17",
   "year": "2015",
   "actual": "66.68%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17 jun 30",
   "submeasure": "Compliance with M17",
   "year": "2016",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17 jun 30",
   "submeasure": "Compliance with M17",
   "year": "2017",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of inmates in compliance with 40 hour work education requirements of the constitution ballot measure 17 jun 30",
   "submeasure": "Compliance with M17",
   "year": "2018",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of high and medium risk inmates that complete a program prioritized in their corrections plan jun 30",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2014",
   "actual": "73.50%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of high and medium risk inmates that complete a program prioritized in their corrections plan jun 30",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2015",
   "actual": "74.40%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of high and medium risk inmates that complete a program prioritized in their corrections plan jun 30",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2016",
   "actual": "78.10%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of high and medium risk inmates that complete a program prioritized in their corrections plan jun 30",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2017",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of high and medium risk inmates that complete a program prioritized in their corrections plan jun 30",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2018",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2014",
   "actual": "25.70%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2015",
   "actual": "28.60%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2016",
   "actual": "30.40%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2017",
   "actual": "0%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2018",
   "actual": "0%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees jun 30",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2014",
   "actual": "1.50",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees jun 30",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2015",
   "actual": "1.63",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees jun 30",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2016",
   "actual": "1.31",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees jun 30",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2017",
   "actual": "0",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees jun 30",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2018",
   "actual": "0",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month jun 30",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2014",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month jun 30",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2015",
   "actual": "0.16",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month jun 30",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2016",
   "actual": "0.50",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month jun 30",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2017",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month jun 30",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2018",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce the annual average electricity and natural gas usage measure on a btu per square foot basis jun 30",
   "submeasure": "DOC Utility Consumption in BTUs/Sq Ft",
   "year": "2014",
   "actual": "13,277",
   "target": "14,270",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce the annual average electricity and natural gas usage measure on a btu per square foot basis jun 30",
   "submeasure": "DOC Utility Consumption in BTUs/Sq Ft",
   "year": "2015",
   "actual": "12,379",
   "target": "14,270",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce the annual average electricity and natural gas usage measure on a btu per square foot basis jun 30",
   "submeasure": "DOC Utility Consumption in BTUs/Sq Ft",
   "year": "2016",
   "actual": "0",
   "target": "14,270",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce the annual average electricity and natural gas usage measure on a btu per square foot basis jun 30",
   "submeasure": "DOC Utility Consumption in BTUs/Sq Ft",
   "year": "2017",
   "actual": "0",
   "target": "14,270",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce the annual average electricity and natural gas usage measure on a btu per square foot basis jun 30",
   "submeasure": "DOC Utility Consumption in BTUs/Sq Ft",
   "year": "2018",
   "actual": "0",
   "target": "14,270",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates jun 30",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2014",
   "actual": "8.86",
   "target": "9.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates jun 30",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2015",
   "actual": "9.04",
   "target": "9.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates jun 30",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2016",
   "actual": "9.86",
   "target": "9.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates jun 30",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2017",
   "actual": "0",
   "target": "9.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates jun 30",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2018",
   "actual": "0",
   "target": "9.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter jun 30",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2014",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter jun 30",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2015",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter jun 30",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter jun 30",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "the number of escapes per year from secure custody facilities armed perimeter jun 30",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities jun 30",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2014",
   "actual": "4",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities jun 30",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2015",
   "actual": "3",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities jun 30",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2016",
   "actual": "4",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities jun 30",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "the number of escapes from doc unarmed perimeter facilities jun 30",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2014",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2015",
   "actual": "92.30%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2016",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "55.50",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "66.80",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "67.80",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "52.90",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "64.90",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "55.30",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite jun 30",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2014",
   "actual": "0.85",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite jun 30",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2015",
   "actual": "1.08",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite jun 30",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2016",
   "actual": "0.78",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite jun 30",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percent of total inmate care encounters that occur offsite jun 30",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2018",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis jun 30",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2014",
   "actual": "64.01",
   "target": "66.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis jun 30",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2015",
   "actual": "103.94",
   "target": "66.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis jun 30",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2016",
   "actual": "77",
   "target": "66.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis jun 30",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2017",
   "actual": "0",
   "target": "66.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2017-02-15",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis jun 30",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2018",
   "actual": "0",
   "target": "66.15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2017-02-15.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2016",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2017",
   "actual": "70.17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2018",
   "actual": "69%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who successfully completed at least one ",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2016",
   "actual": "78.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who successfully completed at least one ",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2017",
   "actual": "80.92%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who successfully completed at least one ",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2018",
   "actual": "79.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who successfully completed at least one ",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "oregon corrections plan ocp compliance percentage of moderate high risk released adults in custody aic with an identified education cognitive or treatment need who successfully completed at least one ",
   "submeasure": "High & Medium Risk Inmates That Receive Prioritized Corrections Plan Program",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2016",
   "actual": "30.40%",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2017",
   "actual": "31.20%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2018",
   "actual": "34.10%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2019",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of offenders on post prison supervision convicted of a felony within three years of release from prison",
   "submeasure": "Percentage of Offenders Convicted of a Felony within 3 Years of Release",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2016",
   "actual": "1.31",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2017",
   "actual": "1.75",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2018",
   "actual": "2.43",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2019",
   "actual": "No Data",
   "target": "1.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "the rate of class 1 assaults on individual staff per month rate per 1000 employees",
   "submeasure": "Rate of Class 1 Assaults on Individual Staff per month, per 1,000 employees.",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2016",
   "actual": "0.50",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2017",
   "actual": "0.16",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2018",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "the rate of inmate walk a ways from outside work crews per month",
   "submeasure": "Rate of Walk-A-Ways from outside Work Crews per Month",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2017",
   "actual": "158.50",
   "target": "158.22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2018",
   "actual": "153.23",
   "target": "151.49",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2019",
   "actual": "No Data",
   "target": "148.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "actual": "No Data",
   "target": "148.12",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2016",
   "actual": "9.86",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2017",
   "actual": "10.67",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2018",
   "actual": "9.71",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2019",
   "actual": "No Data",
   "target": "9.30",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of inmates sanctioned for level 1 misconducts monthly average 1 000 inmates",
   "submeasure": "Number of Inmates Sanctioned for Level 1 Misconduct (monthly average/1,000 inmates)",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2019",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2016",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2019",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2016",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2017",
   "actual": "89.26%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2018",
   "actual": "86.51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2019",
   "actual": "No Data",
   "target": "92%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "percent of inmates who successfully complete transitional leave",
   "submeasure": "Number of Inmates who Successfully Complete Transitional Leave",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "55.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "51.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "66.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "64.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "67.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "65.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "52.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "51.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "64.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "56.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "55.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "53.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2016",
   "actual": "0.78",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2017",
   "actual": "0.68",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2018",
   "actual": "1.03",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2016",
   "actual": "77",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2017",
   "actual": "116.67",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2018",
   "actual": "102.49",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2019",
   "actual": "No Data",
   "target": "66.15",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2019-01-03",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "number of workers compensation time loss days per 100 employees on a fiscal year basis",
   "submeasure": "Number of Workers Comp Time Loss Days per 100 Employees",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2019-01-03.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2020",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2021",
   "actual": "70.16%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "measure 17 compliance percentage of adults in custody aic in compliance with 40 hour work education requirements of the constitution m17",
   "submeasure": "Compliance with M17",
   "year": "2022",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2020",
   "actual": "55%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2021",
   "actual": "59.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "1. Arrests for a new crime within 3 years of release",
   "year": "2022",
   "actual": "55.70%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2020",
   "actual": "42%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2021",
   "actual": "44.60%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "2. Convicted of a new misdemeanor or felony within 3 years of release",
   "year": "2022",
   "actual": "41.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2020",
   "actual": "18%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2021",
   "actual": "18.30%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "recidivism percent of offenders 1 arrested for a new crime within 3 years of release from a facility to parole post prison supervision 2 convicted of a new misdemeanor or felony within 3 years of rele",
   "submeasure": "3. Incarcerated for a new felony within 3 years of release",
   "year": "2022",
   "actual": "14.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2020",
   "actual": "121",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2021",
   "actual": "114",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff assaults the number of class 1 assaults on individual staff per year",
   "submeasure": "Staff Assaults",
   "year": "2022",
   "actual": "61",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2020",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2021",
   "actual": "2",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "walk a ways the number of adult in custody aic walk a ways from outside work crews per year",
   "submeasure": "Walk-a-Ways",
   "year": "2022",
   "actual": "5",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2020",
   "actual": "150.86",
   "target": "144.76",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2021",
   "actual": "146.72",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reduce all energy usage reduce the annual average electricity propane geothermal diesel and natural gas usage measure on a monthly kbtu square foot basis",
   "submeasure": "Reduce all Energy Usage",
   "year": "2022",
   "actual": "116.98",
   "target": "141.39",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2020",
   "actual": "928",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2021",
   "actual": "803",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "adult in custody aic misconducts the number of adults in custody aic sanctioned for level 1 misconducts including violations not responsible vnr",
   "submeasure": "Adult in Custody (AIC) Misconducts",
   "year": "2022",
   "actual": "699",
   "target": "1,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "secure custody escapes the number of escapes per year from secure custody facilities armed perimeter",
   "submeasure": "Annual escapes from secure-custody facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2020",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2021",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "unarmed perimeter escapes the number of escapes from doc unarmed perimeter facilities",
   "submeasure": "The number of escapes from DOC unarmed perimeter facilities",
   "year": "2022",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2020",
   "actual": "85.40%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2021",
   "actual": "87.80%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "leave programs the percentage of adults in custody aic who complete transitional leave and non prison leave aip",
   "submeasure": "Leave Programs",
   "year": "2022",
   "actual": "86.63%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "76.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "2. Accuracy",
   "year": "2020",
   "actual": "78.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "3. Helpfulness",
   "year": "2020",
   "actual": "62.10%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "4. Timeliness",
   "year": "2020",
   "actual": "69.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabilit",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "65.60%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2020",
   "actual": "1.78%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2021",
   "actual": "1.39%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "offsite medical healthcare percent of total adult in custody aic healthcare encounters that occur offsite",
   "submeasure": "Percent of Total Inmate Offsite Encouters",
   "year": "2022",
   "actual": "1.15%",
   "target": "1%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2020",
   "actual": "3.10",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2021",
   "actual": "2.80",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Corrections, Department of",
   "agency_doc": "apprproposed-doc-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "osha recordable rate average number of osha recordable injuries per 100 employees who work a whole year",
   "submeasure": "OSHA Recordable Rate",
   "year": "2022",
   "actual": "3.40",
   "target": "6.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOC_2022-09-30.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2020",
   "actual": "56%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2021",
   "actual": "57%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "hazard and risk assessment completion percent of population residing in oregon urban growth boundary areas ugbs that have completed geologic hazard and risk assessments that are suitable to initiate d",
   "submeasure": "HAZARD AND RISK ASSESSMENT COMPLETION",
   "year": "2022",
   "actual": "68%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2020",
   "actual": "62.65%",
   "target": "64%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2021",
   "actual": "62.70%",
   "target": "65%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "detailed geologic map completion percent of oregon where geologic data in the form of high resolution maps have been completed to be used for local problem solving",
   "submeasure": "DETAILED GEOLOGIC MAP COMPLETION",
   "year": "2022",
   "actual": "62.80%",
   "target": "66%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2020",
   "actual": "53.28%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2021",
   "actual": "56.10%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "lidar data completion percent of oregon sq miles with lidar data at usgs quality level 2 or better",
   "submeasure": "LIDAR DATA COMPLETION",
   "year": "2022",
   "actual": "60.50%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2020",
   "actual": "11%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2021",
   "actual": "15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of mine sites inspected biennially percent of permitted mine sites inspected biennially",
   "submeasure": "Percent of permitted mine sites inspected biennially;",
   "year": "2022",
   "actual": "7%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "88.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "84.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "78.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "77.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Geology & Mineral Industries, Department of",
   "agency_doc": "apprproposed-dogami-2022-10-05",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "governance percent of yes responses by governing board members to the set of best practices",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOGAMI_2022-10-05.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of legal cases in which the state s position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Percentage of legal cases in which the state's position is upheld or partially upheld",
   "year": "2022",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2020",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2021",
   "actual": "44%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of appropriate litigation resolved through settlement jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF APPROPRIATE LITIGATION RESOLVED THROUGH SETTLEMENT",
   "year": "2022",
   "actual": "32%",
   "target": "32%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2020",
   "actual": "69%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2021",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of defense of criminal convictions dcc cases briefed within 182 days jun 30 upward trend positive result",
   "submeasure": "Percentage of Defense of Criminal Convictions (DCC) cases briefed within 182 days",
   "year": "2022",
   "actual": "60%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2020",
   "actual": "$19.00",
   "target": "$25.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2021",
   "actual": "$8.75",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "amount of monies recovered for the state excluding punitive damage recoveries divided by the cost of recovery jun 30 upward trend positive result",
   "submeasure": "Amount of monies recovered for the state (excluding punitive damage recoveries) divided by the cost of recovery",
   "year": "2022",
   "actual": "$67.00",
   "target": "$17.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2020",
   "actual": "63%",
   "target": "70%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percent of delinquent annual filers notified within 160 days of late filing jun 30 upward trend positive result",
   "submeasure": "Percent of delinquent annual filers notified within 160 days of late filing",
   "year": "2022",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2021",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of permanency hearings in which the state agency s dhs position is upheld or partially upheld jun 30 upward trend positive result",
   "submeasure": "Number of permanency hearings in which the state agency's (DHS) position is upheld or partially upheld.",
   "year": "2022",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2020",
   "actual": "6.32",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2021",
   "actual": "4.53",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "average working days from receipt of contracting document to first substantive response to agency jun 30 upward trend negative result",
   "submeasure": "AVERAGE WORKING DAYS FROM RECEIPT OF CONTRACTING DOCUMENT TO 1ST SUBSTANTIVE RESPONSE",
   "year": "2022",
   "actual": "6.58",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent on overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2020",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of legal billings receivables collected within 30 days jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF LEGAL BILLING RECEIVABLES COLLECTED WITHIN 30 DAYS",
   "year": "2022",
   "actual": "92%",
   "target": "92%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "percentage of child support cases with support orders during the federal fiscal year",
   "submeasure": "Percentage of child support cases with support orders during the federal fiscal year.",
   "year": "2022",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2020",
   "actual": "61%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2021",
   "actual": "65%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "percentage of dollars collected for current support in the child support cases",
   "submeasure": "Percentage of dollars collected for current support in the child support cases",
   "year": "2022",
   "actual": "66%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2020",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2021",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "percentage of eligible child support cases paying toward arrears",
   "submeasure": "Percentage of eligible child support cases paying toward arrears",
   "year": "2022",
   "actual": "71%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Justice, Department of",
   "agency_doc": "apprproposed-doj-2022-09-23-final",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "percentage of crime victims compensation orders issued within 90 days of claim receipt jun 30 upward trend positive result",
   "submeasure": "PERCENTAGE OF VICTIMS' COMPENSATION ORDERS ISSUED WITHIN 90 DAYS OF CLAIM RECEIPT",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DOJ_2022-09-23%20-%20FINAL.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2016",
   "actual": "44.09%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2017",
   "actual": "50.99%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2018",
   "actual": "54%",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training jun 30 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2016",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2017",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive ",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2016",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2017",
   "actual": "96.42%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction jun 30 upward trend positive resu",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level jun 30 upward trend positive result",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2016",
   "actual": "58.15%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2017",
   "actual": "53.95%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2018",
   "actual": "52%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2019",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training jun 30 upward trend positive result",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2016",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2017",
   "actual": "1.02%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2018",
   "actual": "65%",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2019",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of proceedings initiated to revoke the certification or license of a private security provider due to a violation of the board s established moral fitness standards jun 30 upward trend positive",
   "submeasure": "Percentage of Private Security Certification/Licensure Revocation or Denials Upheld after the Contested Case Process",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability jun 30",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2016",
   "actual": "92%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2017",
   "actual": "97%",
   "target": "30%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2018",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2018-10-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy jun 3",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2018-10-23.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2020",
   "actual": "25.05%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2021",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "average increase in police officer trainee test scores based on assessments at entry and completion of police basic training",
   "submeasure": null,
   "year": "2022",
   "actual": "27%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2020",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst criminal justice regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage of attendees who ranked the usefulness of DPSST criminal justice regional training course at or above",
   "year": "2022",
   "actual": "96.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2021",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percentage of attendees who ranked the usefulness of dpsst fire service regional training courses at or above 6 on a scale of 1 7 added per 2003 legislative direction",
   "submeasure": "Percentage attendees who ranked the usefulness of DPSST fire service regional training course at or above",
   "year": "2022",
   "actual": "96.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of revocation or denial actions appealed that are upheld at the appellate level",
   "submeasure": "Percentage of certification revocations upheld at appellate level",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2020",
   "actual": "29.56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2021",
   "actual": "24%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "average increase in corrections officer trainee test scores based on assessments at entry and completion of corrections basic training",
   "submeasure": "Average increase in Corrections Officer Test Scores",
   "year": "2022",
   "actual": "36%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2021",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "armed private security providers percentage of armed private security providers and private security firearms instructors whose armed certifications are suspended due to a failure to successfully comp",
   "submeasure": "annual training",
   "year": "2022",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "81.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "4. Accuracy",
   "year": "2022",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "5. Availability of Information",
   "year": "2022",
   "actual": "80.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating satisfaction with agency services good or excellent for timeliness accuracy helpfulness expertise information availability",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "84.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2020",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2021",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "Public Safety Standards and Training, Department of",
   "agency_doc": "apprproposed-dpsst-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average increase in the center for policing excellence test scores based on assessments at entry and completion of supervisory leadership academy and organizational leadership management academy",
   "submeasure": "Center For Policing Excellence Pre and Post-Test Score",
   "year": "2022",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DPSST_2022-09-30.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2020",
   "actual": "12.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2021",
   "actual": "32.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2022",
   "actual": "97.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2020",
   "actual": "136.70%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2021",
   "actual": "130%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2022",
   "actual": "113.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2020",
   "actual": "52.98%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2021",
   "actual": "87.09%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2022",
   "actual": "65.38%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2020",
   "actual": "8.19%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2021",
   "actual": "-6.30%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2022",
   "actual": "25.58%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2022",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2021",
   "actual": "-13",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2022",
   "actual": "-26",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2020",
   "actual": "98",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2021",
   "actual": "105",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2022",
   "actual": "106",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2020",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2021",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2020",
   "actual": "62%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2021",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2022",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2020",
   "actual": "63",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2021",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2022",
   "actual": "103",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2020",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2021",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2022",
   "actual": "23",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2020",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2021",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "85.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "76.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "76.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "82.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "79.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "79.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2020",
   "actual": "39%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2021",
   "actual": "41%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2022",
   "actual": "47%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2020",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2020",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2021",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "State Lands, Department of",
   "agency_doc": "apprproposed-dsl-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2022-09-27.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2022",
   "actual": "97.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2023",
   "actual": "-47.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2024",
   "actual": "32.40%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2022",
   "actual": "113.90%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2023",
   "actual": "205%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "a. Percentage of forest lands program revenue used for administrative and operational costs",
   "year": "2024",
   "actual": "102%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2022",
   "actual": "65.38%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2023",
   "actual": "71.40%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest and non forest lands",
   "submeasure": "b. Percentage of program revenue used for administrative and operational costs on all non-forest lands",
   "year": "2024",
   "actual": "51.50%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2022",
   "actual": "25.58%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2023",
   "actual": "-29.81%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increase in revenues from land management activities percent increase in revenues generated by all land management activities exclusive of timber harvest receipts from the prior year",
   "submeasure": "Increase in Revenues from Land Management Activities",
   "year": "2024",
   "actual": "49.33%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2022",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2023",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2022",
   "actual": "-26",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2023",
   "actual": "60",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to all regulatory actions including enforcements",
   "submeasure": "No Net Loss of Wetlands - change in wetland acreage due to regulatory actions.",
   "year": "2024",
   "actual": "-24",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2022",
   "actual": "106",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2023",
   "actual": "80",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2024",
   "actual": "94",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2022",
   "actual": "0%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2023",
   "actual": "66%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2024",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2022",
   "actual": "67%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2023",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2024",
   "actual": "47%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2022",
   "actual": "103",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2023",
   "actual": "93",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2024",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2022",
   "actual": "23",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2023",
   "actual": "24",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2024",
   "actual": "25",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2022",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2023",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2024",
   "actual": "77%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "86.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "83.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "76.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "72.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "79.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "78%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "79.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "73.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "76.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2022",
   "actual": "47%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2023",
   "actual": "46%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2024",
   "actual": "50.37%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2022",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2023",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Department of State Lands",
   "agency_doc": "apprproposed-dsl-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2024",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_DSL_2024-10-09.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "86.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "87.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "88.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "91.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer satisfaction percent of participants customers who rate the regional solutions process very good to excellent",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "certified industrial sites number of new industrial sites acres certified as project ready",
   "submeasure": "Number of New Industrial Sites Certified as Project Ready",
   "year": "2014",
   "actual": "6",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "certified industrial sites number of new industrial sites acres certified as project ready",
   "submeasure": "Number of New Industrial Sites Certified as Project Ready",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "certified industrial sites number of new industrial sites acres certified as project ready",
   "submeasure": "Number of New Industrial Sites Certified as Project Ready",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "certified industrial sites number of new industrial sites acres certified as project ready",
   "submeasure": "Number of New Industrial Sites Certified as Project Ready",
   "year": "2017",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "certified industrial sites number of new industrial sites acres certified as project ready",
   "submeasure": "Number of New Industrial Sites Certified as Project Ready",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon fugitives returned percent of oregon fugitives returned to oregon in the most cost effective and timely manner giving priority to the most serious offenders",
   "submeasure": "Percent of Oregon fugitives returned to Oregon in the most cost-effective and timely manner",
   "year": "2014",
   "actual": "89.16",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon fugitives returned percent of oregon fugitives returned to oregon in the most cost effective and timely manner giving priority to the most serious offenders",
   "submeasure": "Percent of Oregon fugitives returned to Oregon in the most cost-effective and timely manner",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon fugitives returned percent of oregon fugitives returned to oregon in the most cost effective and timely manner giving priority to the most serious offenders",
   "submeasure": "Percent of Oregon fugitives returned to Oregon in the most cost-effective and timely manner",
   "year": "2016",
   "actual": "91.25",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon fugitives returned percent of oregon fugitives returned to oregon in the most cost effective and timely manner giving priority to the most serious offenders",
   "submeasure": "Percent of Oregon fugitives returned to Oregon in the most cost-effective and timely manner",
   "year": "2017",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon fugitives returned percent of oregon fugitives returned to oregon in the most cost effective and timely manner giving priority to the most serious offenders",
   "submeasure": "Percent of Oregon fugitives returned to Oregon in the most cost-effective and timely manner",
   "year": "2018",
   "actual": "0",
   "target": "90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "number of state contract awards to certified minority women and emerging small businesses mwesb",
   "submeasure": null,
   "year": "2014",
   "actual": "0.63%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "number of state contract awards to certified minority women and emerging small businesses mwesb",
   "submeasure": null,
   "year": "2015",
   "actual": "6.72%",
   "target": "12%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "number of state contract awards to certified minority women and emerging small businesses mwesb",
   "submeasure": null,
   "year": "2016",
   "actual": "0.70%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "number of state contract awards to certified minority women and emerging small businesses mwesb",
   "submeasure": null,
   "year": "2017",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "number of state contract awards to certified minority women and emerging small businesses mwesb",
   "submeasure": null,
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2014",
   "actual": "17.10%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2015",
   "actual": "18.70%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2016",
   "actual": "19.50%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2017",
   "actual": "0%",
   "target": "22%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Governor's Office",
   "agency_doc": "apprproposed-governor-2016-12-27",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state hiring number of protected classes being hired promoted and retained in state agencies",
   "submeasure": "Percentage of Race and Disabled in the State Work Force",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_GOVERNOR_2016-12-27.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2023",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2024",
   "actual": "91%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2023",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "energy assistance of all crisis energy payments the percentage of payments made to prevent power disconnections crisis payments include those for preventing disconnection of service or restoring servi",
   "submeasure": "Energy Assistance",
   "year": "2024",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "affordable rental housing percentage of regulated multifamily housing units funded with grants tax credits and bonds that will be affordable to households earning at or below 50 of the area median inc",
   "submeasure": "Affordable Rental Housing",
   "year": "2024",
   "actual": "64%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "12%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "7%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "affordable rental housing for people with disabilities percentage of affordable rental housing units funded that provide rental opportunities for low income individuals with physical or mental disabil",
   "submeasure": "Affordable Rental Housing",
   "year": "2024",
   "actual": "11%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2023",
   "actual": "121%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "a. Cost per square foot of newly constructed housing developed through grant and tax credit programs",
   "year": "2024",
   "actual": "138%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2022",
   "actual": "169%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2023",
   "actual": "199%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "affordable rental housing construction costs construction costs per square foot for newly constructed housing units developed through grant and tax credit programs and construction costs per square fo",
   "submeasure": "b. Cost per square foot for rehabilitated housing units developed through grant and tax credit programs",
   "year": "2024",
   "actual": "131%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2022",
   "actual": "43%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2023",
   "actual": "70%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "affordable rental housing areas of opportunity percentage of affordable rental housing units funded with 9 low income housing tax credits or home program funds that will be developed in high opportuni",
   "submeasure": "Affordable Rental Housing",
   "year": "2024",
   "actual": "100%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2022",
   "actual": "-24%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2023",
   "actual": "0.25%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "affordable rental housing in rural areas percent increase in the number of affordable rental housing units that will be developed in rural areas rural areas are defined as communities with population ",
   "submeasure": "Affordable Rental Housing in Rural Areas",
   "year": "2024",
   "actual": "-45%",
   "target": "5%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2022",
   "actual": "86%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2023",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "homeownership percentage of households at or below the county median family income served by the oregon bond residential loan program",
   "submeasure": "Homeownership",
   "year": "2024",
   "actual": "79%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2022",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2023",
   "actual": "34.50%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "homeownership services to people of color percentage of people served by all ohcs homeownership programs who identify as people of color",
   "submeasure": "Homeownership Services to People of Color",
   "year": "2024",
   "actual": "44%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "38%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "55%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "34%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "48%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "47%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Housing and Community Services Department",
   "agency_doc": "apprproposed-hcsd-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_HCSD_2024-10-17.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "96%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "97%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise information available",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2016",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2018",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2016",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2018-09-28",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2018-09-28.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness and expertise jan 01",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2021",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "nonpartisanship percent of customers rating their satisfaction with the agency s ability to provide services on a fair objective and nonpartisan basis as good or excellent jan 01 upward trend positive",
   "submeasure": "Ability to Provide Services on a Fair Objective and Nonpartisan Basis",
   "year": "2022",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "confidentiality percent of customers rating their satisfaction with the agency s ability to provide confidential services as good or excellent jan 01 upward trend positive result",
   "submeasure": "Ability to Provide Confidential Services",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "quality of legislative publications percent of customers rating their satisfaction with the agency s publications as good or excellent jan 01 upward trend positive result",
   "submeasure": null,
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2021",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "quality of legal advice percent of customers rating their satisfaction with the agency s quality of legal advice as good or excellent jan 01 upward trend positive result",
   "submeasure": "Quality of Legal Advice",
   "year": "2022",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2021",
   "actual": "4",
   "target": null,
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Counsel",
   "agency_doc": "apprproposed-leg-counsl-2022-09-30",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "gold star certificate number of years out of the last four that legislative counsel has earned the state controller s division gold star certificate jan 01 upward trend positive result",
   "submeasure": "Gold Star Certificate",
   "year": "2022",
   "actual": "5",
   "target": "5",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LEG%20COUNSL_2022-09-30.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "91.71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2020",
   "actual": "98%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "b. Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2021",
   "actual": "95.12%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "c. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2021",
   "actual": "97.56%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "d. Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2021",
   "actual": "92.68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "e. Expertise",
   "year": "2022",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2021",
   "actual": "78.05%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Legislative Policy and Research Office",
   "agency_doc": "apprproposed-lpro-2022-10-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "94.07%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LPRO_2022-10-21.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2017",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2018",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved jun 30 upward trend positive result",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2016",
   "actual": "2.14",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2017",
   "actual": "2.22",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2018",
   "actual": "1.61",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2019",
   "actual": "No Data",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Initial Response Time In Days",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Days To Close Cases",
   "year": "2016",
   "actual": "28",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Days To Close Cases",
   "year": "2017",
   "actual": "27",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Days To Close Cases",
   "year": "2018",
   "actual": "25",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Days To Close Cases",
   "year": "2019",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time to close ltco non referred cases jun 30 upward trend negative result",
   "submeasure": "Average Days To Close Cases",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Nursing Facilities Visited Annually",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Nursing Facilities Visited Annually",
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Nursing Facilities Visited Annually",
   "year": "2018",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Nursing Facilities Visited Annually",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of nursing facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Nursing Facilities Visited Annually",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "RCFs and ALFs Visited Annually",
   "year": "2016",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "RCFs and ALFs Visited Annually",
   "year": "2017",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "RCFs and ALFs Visited Annually",
   "year": "2018",
   "actual": "92%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "RCFs and ALFs Visited Annually",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "percentage of assisted living and residential care facilities visited at least once annually jun 30 upward trend positive result",
   "submeasure": "RCFs and ALFs Visited Annually",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Adult Foster Home Annual Visitation",
   "year": "2016",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Adult Foster Home Annual Visitation",
   "year": "2017",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Adult Foster Home Annual Visitation",
   "year": "2018",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Adult Foster Home Annual Visitation",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percentage of adult foster care homes visited at least once annually jun 30 upward trend positive result",
   "submeasure": "Adult Foster Home Annual Visitation",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30 upward trend positive result",
   "submeasure": "Requests for Assistance.",
   "year": "2016",
   "actual": "6,340",
   "target": "6,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30 upward trend positive result",
   "submeasure": "Requests for Assistance.",
   "year": "2017",
   "actual": "7,186",
   "target": "6,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30 upward trend positive result",
   "submeasure": "Requests for Assistance.",
   "year": "2018",
   "actual": "7,276",
   "target": "6,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30 upward trend positive result",
   "submeasure": "Requests for Assistance.",
   "year": "2019",
   "actual": "No Data",
   "target": "6,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of requests for assistance from consumers the public facility staff and agencies jun 30 upward trend positive result",
   "submeasure": "Requests for Assistance.",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30 upward trend positive result",
   "submeasure": "System-wide advocacy",
   "year": "2016",
   "actual": "310",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30 upward trend positive result",
   "submeasure": "System-wide advocacy",
   "year": "2017",
   "actual": "507",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30 upward trend positive result",
   "submeasure": "System-wide advocacy",
   "year": "2018",
   "actual": "240",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30 upward trend positive result",
   "submeasure": "System-wide advocacy",
   "year": "2019",
   "actual": "No Data",
   "target": "800",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "participation in system wide advocacy meetings at the local regional state and national levels jun 30 upward trend positive result",
   "submeasure": "System-wide advocacy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30 upward trend positive result",
   "submeasure": "Volunteer Hours Annually",
   "year": "2016",
   "actual": "28,431",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30 upward trend positive result",
   "submeasure": "Volunteer Hours Annually",
   "year": "2017",
   "actual": "29,438",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30 upward trend positive result",
   "submeasure": "Volunteer Hours Annually",
   "year": "2018",
   "actual": "25,828",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30 upward trend positive result",
   "submeasure": "Volunteer Hours Annually",
   "year": "2019",
   "actual": "No Data",
   "target": "28,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "total number of certified ombudsmen volunteer hours annually jun 30 upward trend positive result",
   "submeasure": "Volunteer Hours Annually",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman, Office of",
   "agency_doc": "apprproposed-ltco-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2018-10-01.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2022",
   "actual": "89%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2023",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percentage of non referred complaints to ltco where action is needed that are partially or fully resolved upward trend positive result actual target",
   "submeasure": "Partially or Fully Resolved Complaints",
   "year": "2024",
   "actual": "87%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2022",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2023",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "average initial response time measured in business days to ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average initial response time, measured in business days, to LTCO non-referred cases.",
   "year": "2024",
   "actual": "1",
   "target": "1.50",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2022",
   "actual": "22",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2023",
   "actual": "24",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "average time measured in business days to close ltco non referred cases upward trend negative result actual target",
   "submeasure": "Average time, measured in business days, to close LTCO non-referred cases.",
   "year": "2024",
   "actual": "29",
   "target": "17",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2022",
   "actual": "12,183",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2023",
   "actual": "14,490",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "long term care certified ombudsman hours upward trend positive result actual target",
   "submeasure": "Long-Term Care Certified Ombudsman hours.",
   "year": "2024",
   "actual": "13,473",
   "target": "29,000",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2022",
   "actual": "1.38",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2023",
   "actual": "1.31",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of hospitalizations er visits arrests or psychiatric holds of opgc clients during the reporting period upward trend positive result actual target",
   "submeasure": "Number of hospitalizations, ER visits, arrests, or psychiatric holds of OPGC clients during the reporting period.",
   "year": "2024",
   "actual": "1.36",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2022",
   "actual": "42%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2023",
   "actual": "48%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of referrals diverted away from opgc by finding less restrictive alternatives upward trend positive result actual target",
   "submeasure": "Number of referrals diverted away from OPGC by finding less restrictive alternatives.",
   "year": "2024",
   "actual": "53%",
   "target": "65%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "66%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Long Term Care Ombudsman",
   "agency_doc": "apprproposed-ltco-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LTCO_2024-09-30.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2022",
   "actual": "53%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2023",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "timely resolve appeals percentage of appeals of land use decisions that are resolved within statutory deadlines or if all parties agree with no more than a 7 day extension of the statutory deadline",
   "submeasure": null,
   "year": "2024",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2022",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2023",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "timely settle record percentage of record objections that are resolved within 60 days after the record objection is received by luba",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "resolve all issues percentage of decisions where all issues are resolved when reversing or remanding a land use decision",
   "submeasure": null,
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "sustained on appeal percentage of final opinions that are sustained on appeal",
   "submeasure": null,
   "year": "2024",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "1. Overall",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2022",
   "actual": "77%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "2. Accuracy",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2022",
   "actual": "53%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2023",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "3. Availability of Information",
   "year": "2024",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2022",
   "actual": "49%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "4. Expertise",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2022",
   "actual": "57%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2023",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "5. Helpfulness",
   "year": "2024",
   "actual": "75%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2022",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2023",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Land Use Board of Appeals",
   "agency_doc": "apprproposed-luba-2024-09-20",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "6. Timeliness",
   "year": "2024",
   "actual": "63%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_LUBA_2024-09-20.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "0",
   "measure_key": "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process",
   "submeasure": "New Commissioner Onboarding",
   "year": "2023",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "0",
   "measure_key": "new commissioner onboarding survey of new commissioners to gauge the quality of our onboarding training and process",
   "submeasure": "New Commissioner Onboarding",
   "year": "2024",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "1. Overall",
   "year": "2024",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "2. Timeliness",
   "year": "2024",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "3. Accuracy",
   "year": "2024",
   "actual": "89.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2022",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "5. Expertise",
   "year": "2024",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of commissioners who rate the oregon advocacy commissions office service quality as good or excellent overall customer service timeliness accuracy helpfulness expertise and av",
   "submeasure": "6. Availability of Information",
   "year": "2024",
   "actual": "89.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Overall effectiveness",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Availability of information",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "applied policy research percent of stakeholders who worked with the commissions on equity focused policy research projects and rated oac applied policy research quality as good or excellent relevance ",
   "submeasure": "Relevance",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Sep 17",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "best practices percent of total best practices met by the commission on asian pacific islander affairs",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission on black affairs",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the commission for women",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Sep 17 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Advocacy Commissions Office",
   "agency_doc": "apprproposed-oaco",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "best practices percent of total best practices met by the commission on hispanic affairs",
   "submeasure": "Commission Survey Results",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jun 30 - Jul 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OACO.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2020",
   "actual": "811",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2021",
   "actual": "504",
   "target": "1,300",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "number of jobs created jun 30 upward trend positive result",
   "submeasure": "Total jobs created",
   "year": "2022",
   "actual": "378",
   "target": "1,200",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2020",
   "actual": "1,937",
   "target": "5,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2021",
   "actual": "10,670",
   "target": "5,600",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "number of jobs retained jun 30 upward trend positive result",
   "submeasure": "Total Jobs Retained",
   "year": "2022",
   "actual": "9,011",
   "target": "2,500",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2020",
   "actual": "$7,200,000.00",
   "target": "$19,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2021",
   "actual": "$17,443,723.00",
   "target": "$20,100,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "personal income tax generated by the department s investment in jobs jun 30 upward trend positive result",
   "submeasure": "State Income Tax Revenue",
   "year": "2022",
   "actual": "$19,331,461.00",
   "target": "$20,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2020",
   "actual": "$140,027,407.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2021",
   "actual": "$40,146,343.00",
   "target": "$47,800,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "new export sales of assisted clients jun 30 upward trend positive result",
   "submeasure": "New export sales of assisted clients (in millions of dollars)",
   "year": "2022",
   "actual": "$112,659,506.00",
   "target": "$75,000,000.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2020",
   "actual": "2",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2021",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "number of new industrial sites acres certified project ready jun 30 upward trend positive result",
   "submeasure": "Number of new industrial sites certified",
   "year": "2022",
   "actual": "0",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2020",
   "actual": "56",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2021",
   "actual": "60",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "number of community capital projects assisted for planning infrastructure community and organizational jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects assisted for planning",
   "year": "2022",
   "actual": "58",
   "target": "37",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2020",
   "actual": "34",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2021",
   "actual": "57",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of community capital construction financing projects that address public health and safety issues jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that address water quality and environmental health issues",
   "year": "2022",
   "actual": "69",
   "target": "40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2020",
   "actual": "8",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2021",
   "actual": "7",
   "target": "25",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "number of community capital construction financing projects that assist with future economic and community development jun 30 upward trend positive result",
   "submeasure": "Number of community capital projects that assist with future economic and community development",
   "year": "2022",
   "actual": "13",
   "target": "15",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Business Oregon",
   "agency_doc": "apprproposed-obdd-2022-10-04",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information ju",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBDD_2022-10-04.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "87%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "71%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "77%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2016",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2017",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2016",
   "actual": "21%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2017",
   "actual": "29%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2018",
   "actual": "10%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Licensed Professional Counselors and Therapists, Board of",
   "agency_doc": "apprproposed-oblpct-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "percent of complaints presented to the board within 90 days of receipt of complaint",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBLPCT_2018-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "timely licensure percent of initial and renewal license and limited permit applications from qualified applicants that are processed within 5 business days",
   "submeasure": "Timely Licensure",
   "year": "2022",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2021",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "automation percent of license and limited permit applications from qualified applicants that are processed using an automated procedure",
   "submeasure": "Automation",
   "year": "2022",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "90.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "92.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "89.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "91.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "92.90%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "discipline resolution percentage and number of complaints resolved by means other than from formal administrative hearings within a year",
   "submeasure": "Discipline Resolution",
   "year": "2022",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Medical Imaging, Board of",
   "agency_doc": "apprproposed-obmi-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Best Practices",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBMI_2022-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "81%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2018",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "GOVERNANCE - Percent of best administrative practices achieved.",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2016",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2017",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2018",
   "actual": "17%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "complaint investigations percent of uncontested case consumer complaint investigations completed within six months",
   "submeasure": "Timely Complaint Investigations",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2016",
   "actual": "43%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2017",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2018",
   "actual": "51%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "continuing education percent of continuing education reports that meet requirements at first review",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2018",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "examination percent of examiners and examinees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": "JURISPRUDENCE EXAM SATISFACTION",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2016",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2018",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Oregon Board of Psychology",
   "agency_doc": "apprproposed-obop-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "residency supervision percent of supervisors and residents who rate supervision process as good or excellent as effective preparation for competent and ethical professionals",
   "submeasure": "RESIDENCY-SUPERVISION PROCESS",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OBOP_2018-09-27.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2016",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2017",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2016",
   "actual": "59%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2017",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2018",
   "actual": "60%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2019",
   "actual": "No Data",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2016",
   "actual": "136",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2017",
   "actual": "136",
   "target": "138",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2018",
   "actual": "137",
   "target": "139",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2019",
   "actual": "No Data",
   "target": "140",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "87%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "79%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "86%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "82%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "77%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "81%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "76%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "85%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "84%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2016",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2017",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2018",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2016",
   "actual": "59%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of pilots registered",
   "submeasure": "Percent of Pilots Registered in Oregon",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2016",
   "actual": "81.60%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2017",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2018",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Aviation, Department of",
   "agency_doc": "apprproposed-oda-2018-10-01",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODA_2018-10-01.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2023",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "percent of runways in good or better condition",
   "submeasure": "Runway Pavement Condition",
   "year": "2024",
   "actual": "91%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2022",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2023",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of runways meeting or exceeding approach surface standards",
   "submeasure": "Runway Meeting/Exceeding Approach Standards (20:1)",
   "year": "2024",
   "actual": "61%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2022",
   "actual": "131",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2023",
   "actual": "134",
   "target": "143",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "number of public use airport inspections conducted",
   "submeasure": "Airport Inspections",
   "year": "2024",
   "actual": "135",
   "target": "144",
   "data_collection_period": "Jan 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percentage of total federal funds obligated or spent",
   "submeasure": "Federal Funds Obligated",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "49%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "44%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "75%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "50%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "74%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "68%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "48%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "66%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "42%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "78%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "50%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "71%",
   "target": "91%",
   "data_collection_period": "Sep 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2023",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "percent of aircraft registered",
   "submeasure": "Percent of Aircraft Registered in Oregon",
   "year": "2024",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2022",
   "actual": "88%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2023",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Aviation",
   "agency_doc": "apprproposed-odav-2024-10-09",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "percent of total best practices met by the board",
   "submeasure": "Aviation Board Best Practices",
   "year": "2024",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Sep 25 - Oct 02 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODAV_2024-10-09.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2023",
   "actual": "39.40%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "a. All Students",
   "year": "2024",
   "actual": "39%",
   "target": "68%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "21.70%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2023",
   "actual": "29.20%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "b. Students of Color",
   "year": "2024",
   "actual": "22%",
   "target": "60%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "16.30%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2023",
   "actual": "19.80%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade language arts",
   "submeasure": "c. Special Ed Students",
   "year": "2024",
   "actual": "13%",
   "target": "54%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2022",
   "actual": "82.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2023",
   "actual": "83.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "a. All Students",
   "year": "2024",
   "actual": "84.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2022",
   "actual": "76.80%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2023",
   "actual": "77.20%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "b. Students of Color",
   "year": "2024",
   "actual": "78.60%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2022",
   "actual": "72.30%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2023",
   "actual": "74.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "c. Special Ed Students",
   "year": "2024",
   "actual": "75%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2022",
   "actual": "80.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2023",
   "actual": "81.30%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "All students",
   "year": "2024",
   "actual": "81.30%",
   "target": "86%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "76.10%",
   "target": "81%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2023",
   "actual": "77.70%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Students of color",
   "year": "2024",
   "actual": "77.60%",
   "target": "84%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2022",
   "actual": "66.10%",
   "target": "78%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2023",
   "actual": "67.50%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "high school graduation percentage of students who graduate high school within four years",
   "submeasure": "Special Education students",
   "year": "2024",
   "actual": "68.60%",
   "target": "82%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2022",
   "actual": "56.40%",
   "target": "71%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2023",
   "actual": "55.60%",
   "target": "74%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2024",
   "actual": "53.30%",
   "target": "76%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2022",
   "actual": "36.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2023",
   "actual": "38.10%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "All students",
   "year": "2024",
   "actual": "34.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2022",
   "actual": "44.70%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2023",
   "actual": "46.50%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students of color",
   "year": "2024",
   "actual": "42%",
   "target": "18%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2022",
   "actual": "43.70%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2023",
   "actual": "45.60%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "chronic absenteeism percentage of students who are absent more than 10 of days of the school year",
   "submeasure": "Students with disabilities",
   "year": "2024",
   "actual": "41.20%",
   "target": "21%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "70%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Education",
   "agency_doc": "apprproposed-ode-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODE_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "emergency information equity and accessibility percentage of press releases are made available in the top 3 languages spoken in oregon within 24 hours graphics provided with alternate text and public ",
   "submeasure": "a. Percentage of press releases are made available in the top 3 languages spoken in Oregon within 24 hours",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "emergency information equity and accessibility percentage of press releases are made available in the top 3 languages spoken in oregon within 24 hours graphics provided with alternate text and public ",
   "submeasure": "b. Percentage of graphics provided with alternate text",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "emergency information equity and accessibility percentage of press releases are made available in the top 3 languages spoken in oregon within 24 hours graphics provided with alternate text and public ",
   "submeasure": "public briefings delivered with captioning and ASL interpreting",
   "year": "2024",
   "actual": "100%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "a. State ESF Leads at Level 2 on the EM Maturity Model",
   "year": "2024",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "b. State ESF Leads at Level 3 on the EM Maturity Model",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "state response and recovery capabilities percentage of emergency support function state recovery function lead agencies advancing capabilities through the oregon emergency management maturity model",
   "submeasure": "c. State SRF Leads at Level 2 on the EM Maturity Model",
   "year": "2024",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "statewide 9 1 1 reliability and redundancy percent of 9 1 1 jurisdictions that have compliant jurisdiction plans as described in ors 403 130 reviewed and approved by odem",
   "submeasure": "Statewide 9-1-1 Reliability and Redundancy",
   "year": "2024",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "1. Expertise",
   "year": "2023",
   "actual": "93%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "1. Expertise",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "2. Helpfulness",
   "year": "2023",
   "actual": "95%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "2. Helpfulness",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "3. Timeliness",
   "year": "2023",
   "actual": "93%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "3. Timeliness",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "4. Accuracy",
   "year": "2023",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "4. Accuracy",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "5. Availability of Information",
   "year": "2023",
   "actual": "92%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "5. Availability of Information",
   "year": "2024",
   "actual": "93%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "91%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Department of Emergency Management",
   "agency_doc": "apprproposed-odem-2024-10-15",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percentage of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and a",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "95%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODEM_2024-10-15.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "a. Traffic Fatalities and Serious Injuries",
   "year": "2020",
   "actual": "6.67",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "a. Traffic Fatalities and Serious Injuries",
   "year": "2021",
   "actual": "6.52",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities and serious injuries rate traffic fatalities and serious injuries per 100 million vehicles miles traveled vmt",
   "submeasure": "a. Traffic Fatalities and Serious Injuries",
   "year": "2022",
   "actual": "7.96",
   "target": "6.28",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "pavement condition percent of pavement centerline miles rated fair or better out of total centerline miles in the state highway system",
   "submeasure": "Pavement Condition",
   "year": "2021",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2021",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2022",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "actual": "43.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2021",
   "actual": "34.10%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2022",
   "actual": "36.60%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2020",
   "actual": "520",
   "target": "540",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2021",
   "actual": "210",
   "target": "550",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2022",
   "actual": "322",
   "target": "570",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "actual": "175,118",
   "target": "218,059",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2021",
   "actual": "81,487",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2022",
   "actual": "67,147",
   "target": "201,852",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2020",
   "actual": "29.30",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2021",
   "actual": "23.70",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2020",
   "actual": "44%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2021",
   "actual": "44%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2022",
   "actual": "42%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2020",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2021",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2022",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2020",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2021",
   "actual": "96%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2022",
   "actual": "97%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2020",
   "actual": "11.64%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2021",
   "actual": "17.84%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "disadvantaged business enterprise utilization percent of odot awarded contracts to oregon disadvantaged business enterprises dbes",
   "submeasure": "a. Disadvantaged Business Enterprise Utilization",
   "year": "2022",
   "actual": "11.52%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2020",
   "actual": "50.30%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2021",
   "actual": "88.60%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2022",
   "actual": "92.10%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot-2022-09-21",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "85.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT_2022-09-21.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2014",
   "actual": "0.93",
   "target": "0.90",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2015",
   "actual": "1.03",
   "target": "0.88",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2016",
   "actual": "1.24",
   "target": "0.86",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2017",
   "actual": "0",
   "target": "0.87",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2018",
   "actual": "0",
   "target": "0.84",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2014",
   "actual": "0.42",
   "target": "0.31",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2015",
   "actual": "0.44",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2016",
   "actual": "0.39",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2017",
   "actual": "0",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2018",
   "actual": "No Data",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2014",
   "actual": "9",
   "target": "12",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2015",
   "actual": "14",
   "target": "11",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2016",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2017",
   "actual": "0",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2018",
   "actual": "0",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2014",
   "actual": "20",
   "target": "42",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2015",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2017",
   "actual": "0",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2018",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "travelers feel safe percent of public satisfied with transportation safety",
   "submeasure": "Travelers Feel Safe",
   "year": "2014",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "travelers feel safe percent of public satisfied with transportation safety",
   "submeasure": "Travelers Feel Safe",
   "year": "2015",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "travelers feel safe percent of public satisfied with transportation safety",
   "submeasure": "Travelers Feel Safe",
   "year": "2016",
   "actual": "79%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "travelers feel safe percent of public satisfied with transportation safety",
   "submeasure": "Travelers Feel Safe",
   "year": "2017",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "travelers feel safe percent of public satisfied with transportation safety",
   "submeasure": "Travelers Feel Safe",
   "year": "2018",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2014",
   "actual": "87%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2015",
   "actual": "No Data",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2016",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2017",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2018",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2014",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2015",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2016",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2017",
   "actual": "0%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2018",
   "actual": "No Data",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2014",
   "actual": "19",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2015",
   "actual": "20.14",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2016",
   "actual": "19.15",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2017",
   "actual": "0",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2018",
   "actual": "No Data",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2014",
   "actual": "215,096",
   "target": "214,616",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2015",
   "actual": "210,864",
   "target": "208,590",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2016",
   "actual": "193,743",
   "target": "210,676",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2017",
   "actual": "0",
   "target": "214,911",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2018",
   "actual": "No Data",
   "target": "211,708",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2014",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2015",
   "actual": "81%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2016",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2017",
   "actual": "0%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2014",
   "actual": "43%",
   "target": "46%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2015",
   "actual": "38%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2016",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2017",
   "actual": "No Data",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2018",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2014",
   "actual": "11,700",
   "target": "10,470",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2015",
   "actual": "10,138",
   "target": "10,600",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2016",
   "actual": "10,116",
   "target": "10,955",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2017",
   "actual": "0",
   "target": "8,881",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2018",
   "actual": "No Data",
   "target": "10,139",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "timeliness of projects going to construction phase percent of projects going to construction phase within 90 days of target date",
   "submeasure": "Timeliness of Projects Going to Construction Phase",
   "year": "2014",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "timeliness of projects going to construction phase percent of projects going to construction phase within 90 days of target date",
   "submeasure": "Timeliness of Projects Going to Construction Phase",
   "year": "2015",
   "actual": "99%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "timeliness of projects going to construction phase percent of projects going to construction phase within 90 days of target date",
   "submeasure": "Timeliness of Projects Going to Construction Phase",
   "year": "2016",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "timeliness of projects going to construction phase percent of projects going to construction phase within 90 days of target date",
   "submeasure": "Timeliness of Projects Going to Construction Phase",
   "year": "2017",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "timeliness of projects going to construction phase percent of projects going to construction phase within 90 days of target date",
   "submeasure": "Timeliness of Projects Going to Construction Phase",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2014",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2015",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "certified businesses dmwesb percent of odot contract dollars awarded to disadvantaged minority women and emerging small businesses",
   "submeasure": "DBE Annual Goal and Actual Utilization Based on FFY",
   "year": "2014",
   "actual": "8.70%",
   "target": "16.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "certified businesses dmwesb percent of odot contract dollars awarded to disadvantaged minority women and emerging small businesses",
   "submeasure": "DBE Annual Goal and Actual Utilization Based on FFY",
   "year": "2015",
   "actual": "No Data",
   "target": "11.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "certified businesses dmwesb percent of odot contract dollars awarded to disadvantaged minority women and emerging small businesses",
   "submeasure": "DBE Annual Goal and Actual Utilization Based on FFY",
   "year": "2016",
   "actual": "No Data",
   "target": "13.10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "certified businesses dmwesb percent of odot contract dollars awarded to disadvantaged minority women and emerging small businesses",
   "submeasure": "DBE Annual Goal and Actual Utilization Based on FFY",
   "year": "2017",
   "actual": "No Data",
   "target": "13.10%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "certified businesses dmwesb percent of odot contract dollars awarded to disadvantaged minority women and emerging small businesses",
   "submeasure": "DBE Annual Goal and Actual Utilization Based on FFY",
   "year": "2018",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2014",
   "actual": "106%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2015",
   "actual": "100%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2016",
   "actual": "101%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2017",
   "actual": "0%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2018",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "fish passage at state culverts number of high priority odot culverts remaining to be retrofitted or replaced to improve fish passage",
   "submeasure": "Fish Passage at State Culverts",
   "year": "2014",
   "actual": "190",
   "target": "187",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "fish passage at state culverts number of high priority odot culverts remaining to be retrofitted or replaced to improve fish passage",
   "submeasure": "Fish Passage at State Culverts",
   "year": "2015",
   "actual": "No Data",
   "target": "185",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "fish passage at state culverts number of high priority odot culverts remaining to be retrofitted or replaced to improve fish passage",
   "submeasure": "Fish Passage at State Culverts",
   "year": "2016",
   "actual": "No Data",
   "target": "183",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "fish passage at state culverts number of high priority odot culverts remaining to be retrofitted or replaced to improve fish passage",
   "submeasure": "Fish Passage at State Culverts",
   "year": "2017",
   "actual": "No Data",
   "target": "181",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "fish passage at state culverts number of high priority odot culverts remaining to be retrofitted or replaced to improve fish passage",
   "submeasure": "Fish Passage at State Culverts",
   "year": "2018",
   "actual": "No Data",
   "target": "179",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "travel delay hours of travel delay per capita per year in urban areas",
   "submeasure": "Travel Delay",
   "year": "2014",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "travel delay hours of travel delay per capita per year in urban areas",
   "submeasure": "Travel Delay",
   "year": "2015",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "travel delay hours of travel delay per capita per year in urban areas",
   "submeasure": "Travel Delay",
   "year": "2016",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "travel delay hours of travel delay per capita per year in urban areas",
   "submeasure": "Travel Delay",
   "year": "2017",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "travel delay hours of travel delay per capita per year in urban areas",
   "submeasure": "Travel Delay",
   "year": "2018",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2014",
   "actual": "52.30%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2015",
   "actual": "47.40%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2016",
   "actual": "65.60%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2017",
   "actual": "0%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2018",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "apprproposed-odot",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ODOT.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "entered employment of job seekers who got a job with a new employer after registering with the employment department",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2014",
   "actual": "54%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "entered employment of job seekers who got a job with a new employer after registering with the employment department",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2015",
   "actual": "55%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "entered employment of job seekers who got a job with a new employer after registering with the employment department",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2016",
   "actual": "61%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "entered employment of job seekers who got a job with a new employer after registering with the employment department",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2017",
   "actual": "0%",
   "target": "57%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "entered employment of job seekers who got a job with a new employer after registering with the employment department",
   "submeasure": "Entered Employment - Percent of Job Seekers who got a Job with New Employer",
   "year": "2018",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "employment retention of job seekers who were in employment two quarters after registering with the employment department",
   "submeasure": "Employment Retention",
   "year": "2014",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "employment retention of job seekers who were in employment two quarters after registering with the employment department",
   "submeasure": "Employment Retention",
   "year": "2015",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "employment retention of job seekers who were in employment two quarters after registering with the employment department",
   "submeasure": "Employment Retention",
   "year": "2016",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "employment retention of job seekers who were in employment two quarters after registering with the employment department",
   "submeasure": "Employment Retention",
   "year": "2017",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "employment retention of job seekers who were in employment two quarters after registering with the employment department",
   "submeasure": "Employment Retention",
   "year": "2018",
   "actual": "0%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations b es program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2014",
   "actual": "$281.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations b es program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2015",
   "actual": "$355.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations b es program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2016",
   "actual": "$400.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations b es program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2017",
   "actual": "$0.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "cost per placement total cost of workforce operations b es program divided by the total number of job seekers entered into employment after receiving services",
   "submeasure": "Cost per Placement",
   "year": "2018",
   "actual": "$0.00",
   "target": "$200.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "first payment timeliness of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2014",
   "actual": "96.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "first payment timeliness of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2015",
   "actual": "92.30%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "first payment timeliness of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2016",
   "actual": "86.74%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "first payment timeliness of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "first payment timeliness of initial unemployment insurance payments made within 21 days of eligibility",
   "submeasure": "First Pay Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "87%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2014",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2015",
   "actual": "69.50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2016",
   "actual": "45.80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2017",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "non monetary determinations timeliness of claims that are adjudicated within 21 days of issue detection",
   "submeasure": "Determinations Timeliness)",
   "year": "2018",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "cost per claim total cost of ui programs divided by the total number of initial claims for ui benefits filed",
   "submeasure": "Cost per Claim",
   "year": "2014",
   "actual": "$201.00",
   "target": "$160.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "cost per claim total cost of ui programs divided by the total number of initial claims for ui benefits filed",
   "submeasure": "Cost per Claim",
   "year": "2015",
   "actual": "$216.00",
   "target": "$160.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "cost per claim total cost of ui programs divided by the total number of initial claims for ui benefits filed",
   "submeasure": "Cost per Claim",
   "year": "2016",
   "actual": "$242.00",
   "target": "$160.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "cost per claim total cost of ui programs divided by the total number of initial claims for ui benefits filed",
   "submeasure": "Cost per Claim",
   "year": "2017",
   "actual": "$0.00",
   "target": "$160.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "cost per claim total cost of ui programs divided by the total number of initial claims for ui benefits filed",
   "submeasure": "Cost per Claim",
   "year": "2018",
   "actual": "$0.00",
   "target": "$160.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2014",
   "actual": "35%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2015",
   "actual": "81.54%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2016",
   "actual": "71.55%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "unemployment insurance appeals timeliness of cases requesting a hearing that are heard or are otherwise resolved within 30 days of the date of request",
   "submeasure": "Appeals Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2014",
   "actual": "94.06%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2015",
   "actual": "92.32%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2016",
   "actual": "95.54%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "non unemployment insurance appeals timeliness percentage of orders issued within the standards established by the user agencies",
   "submeasure": "Non-UI Appeals Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2014",
   "actual": "6.31",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2015",
   "actual": "4.93",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2016",
   "actual": "4.10",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2017",
   "actual": "0",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "average days to issue an order average number of days to issue an order following the close of record",
   "submeasure": "Average Days to Issue Order",
   "year": "2018",
   "actual": "0",
   "target": "6.60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah total cost of oah programs divided by the total number of referrals",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2014",
   "actual": "$422.00",
   "target": "$440.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah total cost of oah programs divided by the total number of referrals",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2015",
   "actual": "$493.00",
   "target": "$455.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah total cost of oah programs divided by the total number of referrals",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2016",
   "actual": "$500.23",
   "target": "$467.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah total cost of oah programs divided by the total number of referrals",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2017",
   "actual": "$0.00",
   "target": "$481.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "cost per referral to oah total cost of oah programs divided by the total number of referrals",
   "submeasure": "Cost Per Referral to OAH",
   "year": "2018",
   "actual": "$0.00",
   "target": "$483.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2014",
   "actual": "94%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2015",
   "actual": "79.70%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "higher authority appeals timeliness of cases requesting an appeal that receive a decision within 45 days of the date of request",
   "submeasure": "Higher Authority Appeals Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2014",
   "actual": "77%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2015",
   "actual": "63.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2016",
   "actual": "75.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2017",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "timeliness of new status determinations of new status determinations completed within 90 days of the end of the liable quarter",
   "submeasure": "Timeliness of New Status Determination",
   "year": "2018",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "86.50%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "75.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "79.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "84.60%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "71%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77.70%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "82.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "72%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "78%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "85.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "69.20%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "75.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "84%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "73.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79.10%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "87.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "76.80%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "80.90%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "95.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Employment Department",
   "agency_doc": "apprproposed-oed-2016-10-14",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OED_2016-10-14.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "37.80%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2020",
   "actual": "12.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2021",
   "actual": "16.20%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "15.40%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2020",
   "actual": "75.70%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2021",
   "actual": "74.90%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2022",
   "actual": "69.10%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2020",
   "actual": "87.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2021",
   "actual": "79.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2022",
   "actual": "88.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2020",
   "actual": "64%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2021",
   "actual": "66%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "follow up care for children prescribed with adhd medication initiation percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at least three follow up",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (initiation)",
   "year": "2022",
   "actual": "58%",
   "target": "54%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2020",
   "actual": "73.60%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2021",
   "actual": "76.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "follow up care for children prescribed with adhd medication continuation and maintenance percentage of children newly prescribed attention deficit hyperactivity disorder adhd medication who had at lea",
   "submeasure": "Follow-up care for children prescribed with ADHD medication (continuation and maintenance)",
   "year": "2022",
   "actual": "69.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "30 day alcohol use among 6th graders percentage of 6th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 6th graders",
   "year": "2021",
   "actual": "2.20%",
   "target": "3.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2021",
   "actual": "1.70%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2021",
   "actual": "6.10%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "30 day illicit drug use among 11th graders percentage of 11th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 11th graders",
   "year": "2021",
   "actual": "2.80%",
   "target": "16.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "30 day alcohol use among 11th graders percentage of 11th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 11th graders",
   "year": "2021",
   "actual": "17%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2020",
   "actual": "81.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2021",
   "actual": "81.80%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "prenatal care population percentage of women who initiated prenatal care in the first 3 months of pregnancy",
   "submeasure": "Prenatal care - population",
   "year": "2022",
   "actual": "82.10%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2020",
   "actual": "80.60%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2021",
   "actual": "80.70%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "prenatal care medicaid percentage of women who initiated prenatal care within 42 days of enrollment",
   "submeasure": "Prenatal care - Medicaid",
   "year": "2022",
   "actual": "80%",
   "target": "91%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2020",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2021",
   "actual": "76.30%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "15",
   "measure_key": "patient centered primary care home pcpch enrollment number of members enrolled in patient centered primary care homes by tier",
   "submeasure": "Patient centered primary care home (PCPCH) enrollment",
   "year": "2022",
   "actual": "76.70%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2020",
   "actual": "212.90",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2021",
   "actual": "191.70",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "16",
   "measure_key": "pqi 01 diabetes short term complication admission rate",
   "submeasure": "PQI 01: Diabetes Short-Term Complication Admission Rate",
   "year": "2022",
   "actual": "173.20",
   "target": "138",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2020",
   "actual": "439.30",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2021",
   "actual": "325.80",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "17",
   "measure_key": "pqi 05 copd or asthma in older adults admission rate",
   "submeasure": "PQI 05: COPD or Asthma in Older Adults Admission Rate",
   "year": "2022",
   "actual": "245.90",
   "target": "404",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2020",
   "actual": "395.90",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2021",
   "actual": "432.50",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "18",
   "measure_key": "pqi 08 congestive heart failure admission rate",
   "submeasure": "PQI 08: Congestive Heart Failure Admission Rate",
   "year": "2022",
   "actual": "425.30",
   "target": "230",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2020",
   "actual": "42.40",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2021",
   "actual": "39.10",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "19",
   "measure_key": "pqi 15 asthma in younger adults admission rate",
   "submeasure": "PQI 15: Asthma in Younger Adults Admission Rate",
   "year": "2022",
   "actual": "25.20",
   "target": "47.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2020",
   "actual": "81.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2021",
   "actual": "81.80%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "79.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.10%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "89.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "85.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "88.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "88.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "86.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2020",
   "actual": "66.10%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2021",
   "actual": "67.10%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "66.20%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2020",
   "actual": "95.20%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2021",
   "actual": "95.90%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "22",
   "measure_key": "member health status percentage of cahps survey respondents with a positive self reported rating of overall health excellent very good or good",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "96.10%",
   "target": "68.90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2020",
   "actual": "17.96%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2021",
   "actual": "17.18%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2022",
   "actual": "15.80%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2020",
   "actual": "28.60%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2021",
   "actual": "26.20%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "24",
   "measure_key": "rate of tobacco use medicaid percentage of cco enrollees who currently smoke cigarettes or use tobacco every day or some days",
   "submeasure": "Rate of tobacco use - Medicaid population",
   "year": "2022",
   "actual": "26.40%",
   "target": "25%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2020",
   "actual": "29.77%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2021",
   "actual": "29.47%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2022",
   "actual": "31.20%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2020",
   "actual": "66%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "26",
   "measure_key": "effective contraceptive use population percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - population",
   "year": "2022",
   "actual": "66.50%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2020",
   "actual": "52.30%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2021",
   "actual": "51.80%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "27",
   "measure_key": "effective contraceptive use medicaid percentage of reproductive age women who are at risk of unintended pregnancy using an effective method of contraception",
   "submeasure": "Effective contraceptive use - Medicaid population",
   "year": "2022",
   "actual": "36.50%",
   "target": "58.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2020",
   "actual": "53.10%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2021",
   "actual": "55.60%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "28",
   "measure_key": "flu shots population percentage of adults ages 50 64 who receive a flu vaccine",
   "submeasure": "Flu shots - population",
   "year": "2022",
   "actual": "47.30%",
   "target": "70%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2020",
   "actual": "71.20%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2021",
   "actual": "71.30%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "29",
   "measure_key": "child immunization rates population percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - population",
   "year": "2022",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2020",
   "actual": "75.50%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2021",
   "actual": "70.70%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "30",
   "measure_key": "child immunization rates medicaid percentage of children who are adequately immunized immunization series 4 3 1 3 3 1 4",
   "submeasure": "Child immunization rates - Medicaid population",
   "year": "2022",
   "actual": "64.80%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2020",
   "actual": "10.50%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2021",
   "actual": "8.40%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "31",
   "measure_key": "plan all cause readmissions percentage of acute inpatient stays that were followed by an acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission for me",
   "submeasure": "Plan all cause readmissions",
   "year": "2022",
   "actual": "8%",
   "target": "10.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2020",
   "actual": "2",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2021",
   "actual": "0",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "32",
   "measure_key": "eligibility processing time median number of days processing time from date of request to eligibility determination",
   "submeasure": "ELIGIBILITY PROCESSING TIME",
   "year": "2022",
   "actual": "0",
   "target": "31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2020",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2021",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "33",
   "measure_key": "ohp members in ccos percent of oregon health plan members enrolled in coordinated care organizations",
   "submeasure": "OHP MEMBERS IN CCOs",
   "year": "2022",
   "actual": "90.30%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "39.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2023",
   "actual": "42.40%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "initiation of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received initiation of aod treatment within 14 days of diagno",
   "submeasure": "Initiation of alcohol and other drug dependence treatment",
   "year": "2024",
   "actual": "42.30%",
   "target": "40.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2022",
   "actual": "15.40%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2023",
   "actual": "16.10%",
   "target": "11%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "engagement of alcohol and other drug dependence treatment percentage of members with a new episode of alcohol or other drug dependence who received two or more services within 30 days of initiation vi",
   "submeasure": "Engagement of alcohol and other drug dependence treatment",
   "year": "2024",
   "actual": "16.60%",
   "target": "17%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2022",
   "actual": "69.10%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2023",
   "actual": "39.30%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "follow up after hospitalization for mental illness percentage of enrollees 6 years of age and older who were hospitalized for treatment of mental health disorders and who were seen on an outpatient ba",
   "submeasure": "Follow-up after hospitalization for mental illness",
   "year": "2024",
   "actual": "34.50%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2022",
   "actual": "88.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2023",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "mental physical and dental health assessments for children in dhs custody percentage of children in dhs custody who receive a mental physical and dental health assessment within 60 days of the state n",
   "submeasure": "MENTAL, PHYSICAL, AND DENTAL HEALTH ASSESSMENTS FOR CHILDREN IN DHS CUSTODY",
   "year": "2024",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "30 day illicit drug use among 8th graders percentage of 8th graders who have used illicit drugs in the past 30 days",
   "submeasure": "30 day illicit drug use among 8th graders",
   "year": "2023",
   "actual": "1%",
   "target": "6%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "30 day alcohol use among 8th graders percentage of 8th graders who have used alcohol in the past 30 days",
   "submeasure": "30 day alcohol use among 8th graders",
   "year": "2023",
   "actual": "6%",
   "target": "13%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2022",
   "actual": "79.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2023",
   "actual": "76.50%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "a. Adults",
   "year": "2024",
   "actual": "76.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "85.70%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2023",
   "actual": "84.20%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "20",
   "measure_key": "access to care percentage of members who responded always or usually to getting care quickly",
   "submeasure": "b. Children",
   "year": "2024",
   "actual": "85.40%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2022",
   "actual": "89.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2023",
   "actual": "90.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "a. Adult",
   "year": "2024",
   "actual": "88.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2022",
   "actual": "86.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2023",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "21",
   "measure_key": "member satisfaction of care composite measurement how well doctors communicate health plan information and customer service medicaid population",
   "submeasure": "b. Children",
   "year": "2024",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2022",
   "actual": "15.80%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2023",
   "actual": "15.30%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "23",
   "measure_key": "rate of tobacco use population rate of tobacco use among adults",
   "submeasure": "Rate of tobacco use - adult population",
   "year": "2024",
   "actual": "13.90%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2022",
   "actual": "31.20%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2023",
   "actual": "31.70%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "25",
   "measure_key": "rate of obesity population percentage of adults who are obese among oregonians",
   "submeasure": "Rate of obesity - adult population",
   "year": "2024",
   "actual": "33.80%",
   "target": "27%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "85%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "81%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "34",
   "measure_key": "customer service percentage of oha customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informa",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "35",
   "measure_key": "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de",
   "submeasure": null,
   "year": "2023",
   "actual": "90.40%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "35",
   "measure_key": "health equty measure component 1 meaningful language access to culturally responsive health care sevices for cco members component 1 is based on an annual language access self assessment survey and de",
   "submeasure": null,
   "year": "2024",
   "actual": "75%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "36",
   "measure_key": "health equity measure component 2 meaningful language access to culturally responsive health care services for cco members component 2 is based on the reporting of quarterly utilization data on interp",
   "submeasure": null,
   "year": "2023",
   "actual": "6.10%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "37",
   "measure_key": "infante mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000",
   "submeasure": "Infant Mortality Rate",
   "year": "2023",
   "actual": "3.76%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "37",
   "measure_key": "infante mortality rate numerator of deaths of infants 365 days of age in specified time period denominator of live births in specified time period rate calculation num denom 1 000",
   "submeasure": "Infant Mortality Rate",
   "year": "2024",
   "actual": "4.49%",
   "target": "3.86%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "38",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2023",
   "actual": "8.18%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "38",
   "measure_key": "reduction of severe maternal morbidity numerator of cases of severe maternal morbidity in specified time period denominator of delivery hospitalizations in specified time period rate calculation num d",
   "submeasure": "Reduction of Severe Maternal Morbidity",
   "year": "2024",
   "actual": "81.80%",
   "target": "9.40%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "44",
   "measure_key": "quality of life poor physical health average number of physically unhealthy days in the past 30 among adults measuring health related quality of life helps build understanding around people s lived ex",
   "submeasure": "Quality of Life - Poor Physical Health",
   "year": "2023",
   "actual": "3.30",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "45",
   "measure_key": "quality of life poor mental health average number of mentally unhealthy days in the past 30 days age 18 measuring health related quality of life helps build understanding around people s lived experie",
   "submeasure": "Quality of Life - Poor Mental Health",
   "year": "2023",
   "actual": "5.30",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "46",
   "measure_key": "premature death number of years of potential life lost ypll per 100 000 before age 75 premature death is measured by summing the years between age at death and age 75 across all people who died before",
   "submeasure": "Premature Death",
   "year": "2023",
   "actual": "7,333",
   "target": "53,000",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "47",
   "measure_key": "mortality from drug overdoes number of deaths per 100 000 from drug overdoses excluding suicide drug overdose deaths account for a major proportion of all premature deaths and are largely preventable",
   "submeasure": "Mortality from Drug Overdose",
   "year": "2023",
   "actual": "25.70",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "48",
   "measure_key": "tobacco use teens percent of 11th graders who use tobacco past 30 days cigarette smoking is the most common cause of preventable death and disease it is identified as a cause of various cancers cardio",
   "submeasure": "Tobacco Use - Teens",
   "year": "2023",
   "actual": "12.80%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "49",
   "measure_key": "obesity teens percent of 11th graders who are obese bmi 95th percentile for age sex obesity is the second leading cause of preventable death in oregon it is a major risk factor for high blood pressure",
   "submeasure": "Obesity - Teens",
   "year": "2023",
   "actual": "13.40",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "50",
   "measure_key": "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi",
   "submeasure": "Statewide Sustainable Cost of Care",
   "year": "2023",
   "actual": "-2.91",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "50",
   "measure_key": "statewide sustainable cost of care comparison of health care cost changes to personal income changes any value 0 or higher is green because we want per capita income growth to equal or exceed per capi",
   "submeasure": "Statewide Sustainable Cost of Care",
   "year": "2024",
   "actual": "-4.07",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "51",
   "measure_key": "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers",
   "submeasure": "OHA Sustainable Cost of Care",
   "year": "2023",
   "actual": "8.80",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "51",
   "measure_key": "oha sustainable cost of care difference between real personal income and health care inflation any value 0 or higher is green because we want per capita income growth to equal or exceed oha s per pers",
   "submeasure": "OHA Sustainable Cost of Care",
   "year": "2024",
   "actual": "-2",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "52",
   "measure_key": "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti",
   "submeasure": "Critical events meeting the 14-calendar day timeline to provide correspondence to Tribal Leaders",
   "year": "2023",
   "actual": "100%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "52",
   "measure_key": "critical events meeting the 14 calendar day timeline to provide correspondence to tribal leaders to track compliance with the oha tribal consultation policy timelines of critical events meeting the ti",
   "submeasure": "Critical events meeting the 14-calendar day timeline to provide correspondence to Tribal Leaders",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "53",
   "measure_key": "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc",
   "submeasure": "Tribal consultations meeting the 30-calendar day timeline for reporting of outcome of consultation",
   "year": "2023",
   "actual": "100%",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "53",
   "measure_key": "tribal consultations meeting the 30 calendar day timeline for reporting of outcome of consultation to track compliance with the oha tribal consultation policy timelines of consultations reporting outc",
   "submeasure": "Tribal consultations meeting the 30-calendar day timeline for reporting of outcome of consultation",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "54",
   "measure_key": "timeliness of translations during emerging public health events to allow for equitable access to important public health information during public health events meet federal and state legal obligation",
   "submeasure": "Timeliness of Translations During Emerging Public Health Events",
   "year": "2023",
   "actual": "100.25",
   "target": null,
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "55",
   "measure_key": "pending redetermination applications over 45 days old total number of pending applications for redetermination that are over 45 days old",
   "submeasure": "PENDING REDETERMINATION APPLICATIONS OVER 45 DAYS OLD",
   "year": "2023",
   "actual": "83",
   "target": null,
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Oregon Health Authority",
   "agency_doc": "apprproposed-oha-2024-10-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "55",
   "measure_key": "pending redetermination applications over 45 days old total number of pending applications for redetermination that are over 45 days old",
   "submeasure": "PENDING REDETERMINATION APPLICATIONS OVER 45 DAYS OLD",
   "year": "2024",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHA_2024-10-30.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2014",
   "actual": "56%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2015",
   "actual": "81%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2017",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "reducing homelessness percentage of homeless households who exited into permanent housing and retained that housing for six months or longer",
   "submeasure": "Percentage of homeless Oregonians remaining in permanent housing six months or longer",
   "year": "2018",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "affordable rental housing through bonds grants and tax credits percentage of housing units funded with grants tax credits and bonds excluding market rate housing units will be affordable to households",
   "submeasure": "Percentage of rental units funded which are affordable to households earning less than 60% of area median income.",
   "year": "2014",
   "actual": "82.40%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "affordable rental housing through bonds grants and tax credits percentage of housing units funded with grants tax credits and bonds excluding market rate housing units will be affordable to households",
   "submeasure": "Percentage of rental units funded which are affordable to households earning less than 60% of area median income.",
   "year": "2015",
   "actual": "94.30%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "affordable rental housing through bonds grants and tax credits percentage of housing units funded with grants tax credits and bonds excluding market rate housing units will be affordable to households",
   "submeasure": "Percentage of rental units funded which are affordable to households earning less than 60% of area median income.",
   "year": "2016",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "affordable rental housing through bonds grants and tax credits percentage of housing units funded with grants tax credits and bonds excluding market rate housing units will be affordable to households",
   "submeasure": "Percentage of rental units funded which are affordable to households earning less than 60% of area median income.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "affordable rental housing through bonds grants and tax credits percentage of housing units funded with grants tax credits and bonds excluding market rate housing units will be affordable to households",
   "submeasure": "Percentage of rental units funded which are affordable to households earning less than 60% of area median income.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increasing housing for special needs individuals percentage of affordable rental housing units developed that provide rental opportunities for the low income elderly or individuals with special needs ",
   "submeasure": "Percentage of affordable rental units developed for the low-income elderly or individuals with special needs.",
   "year": "2014",
   "actual": "29%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increasing housing for special needs individuals percentage of affordable rental housing units developed that provide rental opportunities for the low income elderly or individuals with special needs ",
   "submeasure": "Percentage of affordable rental units developed for the low-income elderly or individuals with special needs.",
   "year": "2015",
   "actual": "59%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increasing housing for special needs individuals percentage of affordable rental housing units developed that provide rental opportunities for the low income elderly or individuals with special needs ",
   "submeasure": "Percentage of affordable rental units developed for the low-income elderly or individuals with special needs.",
   "year": "2016",
   "actual": "42%",
   "target": "45%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increasing housing for special needs individuals percentage of affordable rental housing units developed that provide rental opportunities for the low income elderly or individuals with special needs ",
   "submeasure": "Percentage of affordable rental units developed for the low-income elderly or individuals with special needs.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "increasing housing for special needs individuals percentage of affordable rental housing units developed that provide rental opportunities for the low income elderly or individuals with special needs ",
   "submeasure": "Percentage of affordable rental units developed for the low-income elderly or individuals with special needs.",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "construction costs cost per square foot for housing units developed through grant and tax credit programs",
   "submeasure": "Cost per square foot for housing units developed through Grant and Tax Credit programs",
   "year": "2014",
   "actual": "$237.09",
   "target": "$181.67",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "construction costs cost per square foot for housing units developed through grant and tax credit programs",
   "submeasure": "Cost per square foot for housing units developed through Grant and Tax Credit programs",
   "year": "2015",
   "actual": "$208.15",
   "target": "$186.72",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "construction costs cost per square foot for housing units developed through grant and tax credit programs",
   "submeasure": "Cost per square foot for housing units developed through Grant and Tax Credit programs",
   "year": "2016",
   "actual": "$177.30",
   "target": "$182.50",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "construction costs cost per square foot for housing units developed through grant and tax credit programs",
   "submeasure": "Cost per square foot for housing units developed through Grant and Tax Credit programs",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "construction costs cost per square foot for housing units developed through grant and tax credit programs",
   "submeasure": "Cost per square foot for housing units developed through Grant and Tax Credit programs",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "increasing energy savings for all funds invested the percentage of energy savings generated from the department s energy conservation helping oregonians echo weatherization program",
   "submeasure": "Percentage of energy savings generated from the Department's ECHO weatherization program",
   "year": "2014",
   "actual": "107%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "increasing energy savings for all funds invested the percentage of energy savings generated from the department s energy conservation helping oregonians echo weatherization program",
   "submeasure": "Percentage of energy savings generated from the Department's ECHO weatherization program",
   "year": "2015",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "increasing energy savings for all funds invested the percentage of energy savings generated from the department s energy conservation helping oregonians echo weatherization program",
   "submeasure": "Percentage of energy savings generated from the Department's ECHO weatherization program",
   "year": "2016",
   "actual": "104%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "increasing energy savings for all funds invested the percentage of energy savings generated from the department s energy conservation helping oregonians echo weatherization program",
   "submeasure": "Percentage of energy savings generated from the Department's ECHO weatherization program",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "increasing energy savings for all funds invested the percentage of energy savings generated from the department s energy conservation helping oregonians echo weatherization program",
   "submeasure": "Percentage of energy savings generated from the Department's ECHO weatherization program",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2014",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2015",
   "actual": "70%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2016",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "homeownership percentage of households at or below the state s median household income served by our single family programs",
   "submeasure": null,
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "39%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "37%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "45%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Housing and Community Services",
   "agency_doc": "apprproposed-ohcs-2016-10-19",
   "reporting_year": "2016",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "agency customer service percentage of customers rating their satisfaction with the agency s customer service as good or excellent timeliness accuracy helpfulness expertise availability of information ",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OHCS_2016-10-19.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2018",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2019",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness the access and fairness survey was developed by the national center for state courts the anonymous survey asks questions on access and fairness along with background information ab",
   "submeasure": "Access and Fairness",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2017",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2018",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2018",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2019",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition this measure in conjunction with clearance rates is a fundamental management tool that assesses the length of time it takes a court to process cases it compares a court s performan",
   "submeasure": "Time to Disposition",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2016",
   "actual": "2.66",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2017",
   "actual": "2.31",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2018",
   "actual": "1.80",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2019",
   "actual": "No Data",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the average number of days between signature of a judgment and the date of entry into the official record",
   "submeasure": "Time to Judgement Entry",
   "year": "2020",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2016",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2017",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2016",
   "actual": "82.10%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2017",
   "actual": "81.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2018",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2019",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon recidivism rates the arrest conviction or incarceration of adults who have previously been convicted of a crime within three years of the date of conviction or release from custody of the previ",
   "submeasure": "Oregon Recidivism Rates",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2017",
   "actual": "46.40%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2018",
   "actual": "No Data",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2019",
   "actual": "No Data",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2017",
   "actual": "85%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2018",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2019",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial, Department of",
   "agency_doc": "apprproposed-ojd-2019-02-14",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2019-02-14.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2020",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Access",
   "year": "2022",
   "actual": "74.400%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2020",
   "actual": "62%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "access and fairness rating of court users on the court s accessibility and its treatment of customers in terms of fairness equality respect",
   "submeasure": "Fairness",
   "year": "2022",
   "actual": "65.500%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "clearance rates clearance rates measure whether the courts are keeping up with their incoming caseload if cases are not disposed in a timely manner a backlog of cases awaiting disposition will grow th",
   "submeasure": "Clearance Rates",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2020",
   "actual": "88.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Administration of Estates (720 Days)",
   "year": "2021",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2020",
   "actual": "85.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Adult Protective Proceedings (90 Days)",
   "year": "2021",
   "actual": "82.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2020",
   "actual": "90.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Domestic Relations (365 Days)",
   "year": "2021",
   "actual": "81.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "FEDs (90 Days)",
   "year": "2021",
   "actual": "91.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2020",
   "actual": "90.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Felony (365 Days)",
   "year": "2021",
   "actual": "83.700%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2020",
   "actual": "97.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "General Civil (540 Days)",
   "year": "2021",
   "actual": "96.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2020",
   "actual": "74.300%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Delinquency (180 Days)",
   "year": "2021",
   "actual": "71.600%",
   "target": null,
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2020",
   "actual": "52.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile Dependency (90 Days)",
   "year": "2021",
   "actual": "61.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2020",
   "actual": "65.800%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Juvenile TPR (270 Days)",
   "year": "2021",
   "actual": "72.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2020",
   "actual": "80.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Misdemeanor (180 Days)",
   "year": "2021",
   "actual": "73.100%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2020",
   "actual": "82.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Small Claims (180 Days)",
   "year": "2021",
   "actual": "86.900%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2020",
   "actual": "86.600%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "time to disposition the percentage of cases disposed or otherwise resolved within established time frames",
   "submeasure": "Violations (90 Days)",
   "year": "2021",
   "actual": "76.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2020",
   "actual": "87.300%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Felony",
   "year": "2021",
   "actual": "79.200%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2020",
   "actual": "93.500%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "time to judgement entry the percent of criminal cases that have a final judgment entered into the case register within three business days of the sentencing hearing or disposition",
   "submeasure": "Misdemeanor",
   "year": "2021",
   "actual": "87.400%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2020",
   "actual": "84%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "time to first permanency hearing child abuse and neglect cases are driven by one underlying principle expeditious permanency for children the longer children are in substitute care the longer they are",
   "submeasure": "Time to First Permanency Hearing",
   "year": "2021",
   "actual": "85.50%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "collection rate percent of cases paid in full within a year of judgment violations only this measure focuses solely on violations to evaluate the timeliness and effectiveness of collection actions mos",
   "submeasure": "Collection Rate",
   "year": "2020",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "drug court recidivism the percent of adult drug court graduates with no misdemeanor or felony charges filed in oregon circuit courts within one year of program graduation",
   "submeasure": "Drug Court Recidivism",
   "year": "2020",
   "actual": "93.600%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2020",
   "actual": "46.50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "effective use of jurors the percentage of available jurors who are selected for jury duty who are qualified and available to serve juror yield the national center for state courts ncsc commonly uses a",
   "submeasure": "Effective Use of Jurors",
   "year": "2021",
   "actual": "40.50%",
   "target": "53%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2020",
   "actual": "87%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2021",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Judicial Department, Oregon",
   "agency_doc": "apprproposed-ojd-2022-09-27",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "employee retention annual employee turnover rate our target is to have a retention rate with no greater annual turnover than the state of oregon s department of administrative service das annual reten",
   "submeasure": "Employee Retention",
   "year": "2022",
   "actual": "83%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OJD_2022-09-27.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2020",
   "actual": "0.52%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2021",
   "actual": "2.80%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2022",
   "actual": "2.33%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of licensees with Board Orders or Corrective Action Agreements who have a new complaint within 3 years.",
   "year": "2023",
   "actual": "0%",
   "target": "3%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2020",
   "actual": "5.36",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2021",
   "actual": "1.06",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2022",
   "actual": "6.03",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2020",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2021",
   "actual": "0.08",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "apprproposed-omb-2022-09-26",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2022",
   "actual": "0.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMB_2022-09-26.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2020",
   "actual": "103.50%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2021",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "recruiting percent of soldiers and airmen recruited vs recruiting goal",
   "submeasure": "Percent Index (actual number of soldiers recruited vs. recruiting goal)",
   "year": "2022",
   "actual": "85.78%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2020",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2021",
   "actual": "68%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "armory condition percent of statewide armories in adequate or better condition",
   "submeasure": "Percent of statewide Armories in adequate condition readiness",
   "year": "2022",
   "actual": "64.10%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2020",
   "actual": "21%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2021",
   "actual": "30%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "revenue generation percent of available armory time rented",
   "submeasure": "Percent of available armory time rented",
   "year": "2022",
   "actual": "30.75%",
   "target": "40%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2020",
   "actual": "116%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2021",
   "actual": "122%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "equipment availability percent of equipment on hand in oregon vs equipment authorized",
   "submeasure": "Percent of equipment on hand in Oregon vs. equipment authorized",
   "year": "2022",
   "actual": "119%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2020",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2021",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "youth challenge percent of youth who complete the academic phase of the program with a ged high school diploma or credit recovery at graduation",
   "submeasure": null,
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2020",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "reintegration percent of members successfully referred for reintegration services",
   "submeasure": "Percent of members successfully referred for reintegration services.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "domestic preparedness plans percentage of counties with national incident management system nims compliant emergency operations plans eops",
   "submeasure": "Percent of Oregon counties with domestic preparedness plans.",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2020",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2021",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "hazard mitigation plans percentage of state population covered by a fema approved local hazard mitigation plan",
   "submeasure": "Percentage of state population covered by a FEMA approved local hazard mitigation plan.",
   "year": "2022",
   "actual": "64.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2020",
   "actual": "61%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2021",
   "actual": "44%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "1. Expertise",
   "year": "2022",
   "actual": "61%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2021",
   "actual": "46%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "58%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2021",
   "actual": "43%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "3. Timeliness",
   "year": "2022",
   "actual": "53%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "68%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "52%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2021",
   "actual": "49%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "59%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "67%",
   "target": "75%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2021",
   "actual": "40%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Military Department",
   "agency_doc": "apprproposed-omd-2022",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with military department customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise a",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "57%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OMD_2022.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2022",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2023",
   "actual": "58%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "animal safety number of race related equine fatalities per every 1 000 starters oregon s target is no more than 1 5 fatalities per 1 000 starters",
   "submeasure": "ORC KPM #1",
   "year": "2024",
   "actual": "41.60%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2022",
   "actual": "99",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2023",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "license turnaround time average number of work days from receipt of a complete individual application and questionnaire to conclusion of a criminal background check target equals 5 day turnaround",
   "submeasure": "ORC KPM #2",
   "year": "2024",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2022",
   "actual": "89%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2023",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "ORC KPM #4",
   "year": "2024",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "a. Timeliness",
   "year": "2024",
   "actual": "94%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "b. Accuracy",
   "year": "2024",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "c. Overall",
   "year": "2024",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2023",
   "actual": "95%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "d. Expertise",
   "year": "2024",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2023",
   "actual": "100%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "e. Helpfulness",
   "year": "2024",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2022",
   "actual": "0%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2023",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Oregon Racing Commission",
   "agency_doc": "apprproposed-orc-2024-10-17",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "excellent customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of info",
   "submeasure": "f. Availability of Information",
   "year": "2024",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_ORC_2024-10-17.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2021",
   "actual": "8,102",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "patron service transactions number of reference queries document delivery and interlibrary loan requests and outreach instruction sessions to state agency employees",
   "submeasure": "Patron Service Transactions",
   "year": "2022",
   "actual": "8,433",
   "target": "8,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly searches",
   "year": "2021",
   "actual": "121,772",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly searches",
   "year": "2022",
   "actual": "133,743",
   "target": "140,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly actions",
   "year": "2021",
   "actual": "47,264",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly actions",
   "year": "2022",
   "actual": "31,402",
   "target": "90,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly downloads",
   "year": "2021",
   "actual": "22,908",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "state agency employee use of electronic resources total yearly use of government information and library services electronic resources",
   "submeasure": "Total yearly downloads",
   "year": "2022",
   "actual": "22,812",
   "target": "55,000",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2021",
   "actual": "110.57",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "talking book and braille library average use by user total number of circulations per year divided by the number of registered users at the end of the fiscal year",
   "submeasure": "Talking Book and Braille Library Average Use by User",
   "year": "2022",
   "actual": "106.30",
   "target": "70",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "actual": "$2.36",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2021",
   "actual": "$1.56",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2022",
   "actual": "$1.64",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2020",
   "actual": "1,735",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2021",
   "actual": "1,365",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2022",
   "actual": "1,564",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "92.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "88.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "89.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "91.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "91.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "89.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "94.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "93.60%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "90.60%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "92.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2021",
   "actual": "98%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "value of talking book and braille library percent of talking book users that strongly agree or agree that the talking book and braille library has added value to their life",
   "submeasure": "Percent strongly agree or agree Talking Books added value",
   "year": "2022",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "ready to read participation total number of youth 0 14 years of age participating in a ready to read grant funded activity per year divided by ready to read grant funding per year",
   "submeasure": "Ready to Read Participation",
   "year": "2021",
   "actual": "0.31",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "ready to read participation total number of youth 0 14 years of age participating in a ready to read grant funded activity per year divided by ready to read grant funding per year",
   "submeasure": "Ready to Read Participation",
   "year": "2022",
   "actual": "0.43",
   "target": "0.40",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2021",
   "actual": "88%",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "Library of Oregon, State",
   "agency_doc": "apprproposed-osl-2022-09-28",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "value of library support programs and services percent of oregon library staff that strongly agree or agree that the services and programs offered by library support help them provide better library s",
   "submeasure": "Percent strongly agree or agree",
   "year": "2022",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSL_2022-09-28.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2016",
   "actual": "149",
   "target": "128",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2017",
   "actual": "161",
   "target": "124",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2018",
   "actual": "210",
   "target": "121",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2019",
   "actual": "No Data",
   "target": "118",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways where the oregon state police osp have primary responsibility",
   "submeasure": "Fatalities on Highways Where OSP has Primary Responsibility",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2016",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2017",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2018",
   "actual": "71%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2016",
   "actual": "1.40%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2017",
   "actual": "1.45%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2018",
   "actual": "1.57%",
   "target": "0.80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2019",
   "actual": "No Data",
   "target": "1.20%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "criminal apprehension detection achieve a percentage of traffic stops resulting in an arrest or criminal citation",
   "submeasure": "Percentage of traffic stops resulting in an arrest or criminal citation",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2016",
   "actual": "68,742",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2017",
   "actual": "72,490",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2018",
   "actual": "72,924",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2019",
   "actual": "No Data",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2020",
   "actual": "No Data",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2016",
   "actual": "6,949",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2017",
   "actual": "5,987",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2018",
   "actual": "5,570",
   "target": "6,100",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2019",
   "actual": "No Data",
   "target": "6,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested fish and wildlife",
   "submeasure": "Number of detections of illegally harvested of fish and wildlife",
   "year": "2020",
   "actual": "No Data",
   "target": "6,500",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2016",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2017",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2018",
   "actual": "97%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2019",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2020",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2016",
   "actual": "30",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2017",
   "actual": "59",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2018",
   "actual": "52",
   "target": "20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2019",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2020",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2016",
   "actual": "28%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2017",
   "actual": "26%",
   "target": "59%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2018",
   "actual": "25%",
   "target": "62%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2019",
   "actual": "No Data",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2020",
   "actual": "No Data",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2016",
   "actual": "4",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2017",
   "actual": "4.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2018",
   "actual": "2.80",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2019",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "identification services turn around time average number of calendar days from the date of receipt of criminal justice fingerprint cards by the identification services section until the criminal justic",
   "submeasure": "Average number of calendar days from the receipt of criminal justice fingerprint card, until posted into the CCH file",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2016",
   "actual": "95.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2017",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2018",
   "actual": "99.80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2020",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2016",
   "actual": "4",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2017",
   "actual": "5.20",
   "target": "4.08",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2018",
   "actual": "5.30",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "3.50",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "81%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "90%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "94%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "73%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "75%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2018-09-23",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "88%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2018-09-23.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2020",
   "actual": "9.19",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2021",
   "actual": "8.60",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "transportation safety enhance transportation safety by reducing fatal crashes on state and interstate highways to fewer than 5 06 per 100 000 000 vehicle miles traveled vmt where the oregon state poli",
   "submeasure": "Transportation Safety",
   "year": "2022",
   "actual": "10.30",
   "target": "5.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2020",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2021",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "traffic incident management percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Percentage of crashes cleared within 90 minutes on highways where OSP has primary responsibility",
   "year": "2022",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2020",
   "actual": "19%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2021",
   "actual": "23%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "ignition interlock device compliance increase compliance with the requirement of offenders to install ignition interlock devices to reduce crashes and improve transportation safety on oregon roadways",
   "submeasure": "Ignition Interlock Device Compliance",
   "year": "2022",
   "actual": "21%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2020",
   "actual": "84,568",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2021",
   "actual": "76,647",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "angler and hunter contacts increase interactions with anglers and hunters",
   "submeasure": "Number of Angler and Hunter Contacts",
   "year": "2022",
   "actual": "57,970",
   "target": "85,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2021",
   "actual": "1,315",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "illegal harvest improve detection of illegally harvested non commercial fish and wildlife",
   "submeasure": "Illegal Harvest",
   "year": "2022",
   "actual": "609",
   "target": "2,000",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2020",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2021",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "crime reduction percent of major crime team call outs resolved within 12 months from date of call out",
   "submeasure": "Percent of major crime team call-outs resolved within 12 months from date of call-out",
   "year": "2022",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2020",
   "actual": "73",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2021",
   "actual": "29",
   "target": "35",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "crime reduction number of dismantled or disrupted drug trafficking organizations dto s",
   "submeasure": "Number of Drug Trafficking Organizations Dismantled / Disrupted",
   "year": "2022",
   "actual": "13",
   "target": "45",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2020",
   "actual": "28%",
   "target": "68%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2021",
   "actual": "22%",
   "target": "71%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "forensic analysis percentage of analytical requests completed within 30 days or less",
   "submeasure": "Percentage of analytical requests completed within 30 days",
   "year": "2022",
   "actual": "24%",
   "target": "74%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2020",
   "actual": "12.60",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2021",
   "actual": "1.20",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "Manual Fingerprint Cards Average Turnaround (Days)",
   "year": "2022",
   "actual": "2",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2020",
   "actual": "2.55",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2021",
   "actual": "0.38",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "criminal justice information services cjis division turnaround time average turnaround time from the date of receipt of manual and electronic criminal justice fingerprint cards by the cjis division un",
   "submeasure": "a. Electronic Fingerprint Cards Average Turnaround (Hours)",
   "year": "2022",
   "actual": "0.70",
   "target": "2",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2021",
   "actual": "98.10%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "property protection the percentage of threatened residential and commercial properties saved from destruction by an approaching wildfire after initiation of operations by osfm mobilized resources",
   "submeasure": "Percentage of threatened structures saved from approaching wildfires by OSFM mobilizations",
   "year": "2022",
   "actual": "96.60%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2020",
   "actual": "3.30",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "residential fire death rate number of oregonians per capita that die in a residential fire",
   "submeasure": null,
   "year": "2022",
   "actual": "6.33",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2020",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "1. Timeliness",
   "year": "2022",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2020",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "2. Helpfulness",
   "year": "2022",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2020",
   "actual": "96%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "3. Expertise",
   "year": "2022",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2020",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "4. Availability of Information",
   "year": "2022",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2020",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "5. Accuracy",
   "year": "2022",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2020",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "State Police, Oregon",
   "agency_doc": "apprproposed-osp-2022-09-29",
   "reporting_year": "2022",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OSP_2022-09-29.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "8.15%",
   "target": "8.35%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2017",
   "actual": "9.11%",
   "target": "10.07%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2018",
   "actual": "9.35%",
   "target": "9.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2016",
   "actual": "7.39%",
   "target": "6.84%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2017",
   "actual": "9.13%",
   "target": "8.85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2018",
   "actual": "9.46%",
   "target": "9.21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "actual": "No Data",
   "target": "7.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2016",
   "actual": "0.50%",
   "target": "0.05%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2017",
   "actual": "1.20%",
   "target": "0.33%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2018",
   "actual": "1.34%",
   "target": "0.86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2019",
   "actual": "No Data",
   "target": "0.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.14%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2017",
   "actual": "0.06%",
   "target": "0.16%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2018",
   "actual": "0.05%",
   "target": "0.18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2019",
   "actual": "No Data",
   "target": "0.05%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2016",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2017",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2018",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2016",
   "actual": "$0.038",
   "target": "$0.113",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2018",
   "actual": "$0.042",
   "target": "$0.104",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2016",
   "actual": "$4,598,900,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2017",
   "actual": "$5,944,400,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2018",
   "actual": "$6,852,600,000.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "$45,600,000,000.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2016",
   "actual": "164,723",
   "target": "160,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2017",
   "actual": "179,708",
   "target": "180,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2018",
   "actual": "215,955",
   "target": "200,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2019",
   "actual": "No Data",
   "target": "170,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2016",
   "actual": "8.60%",
   "target": "8.60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2017",
   "actual": "9.50%",
   "target": "10.30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2018",
   "actual": "9.70%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$10,210,333,981.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2017",
   "actual": "$10,952,705,818.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2018",
   "actual": "$10,879,120,579.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "State Outstanding Debt in Oregon",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2016",
   "actual": "$20,151,676,312.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2017",
   "actual": "$21,571,964,112.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2018",
   "actual": "$23,117,139,073.00",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "Local Outstanding Debt in Oregon",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2018-12-26",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2018-12-26.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2018",
   "actual": "9.35%",
   "target": "9.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "actual": "6.33%",
   "target": "6.99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "oregon public employees retirement fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "OPERF 5-Year Average Compared to Benchmark",
   "year": "2020",
   "actual": "7.54%",
   "target": "8.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2018",
   "actual": "9.46%",
   "target": "9.21%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2019",
   "actual": "5.07%",
   "target": "5.66%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "common school fund net performance of 5 year rolling average compared to policy benchmark",
   "submeasure": "CSF 5-Year Average Compared to Benchmark",
   "year": "2020",
   "actual": "6.86%",
   "target": "7.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2018",
   "actual": "1.34%",
   "target": "0.86%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2019",
   "actual": "2.02%",
   "target": "1.87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "oregon short term fund returns compared to benchmark",
   "submeasure": "Oregon Short-Term Fund Returns Compared to Benchmark",
   "year": "2020",
   "actual": "3.32%",
   "target": "0.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2018",
   "actual": "0.05%",
   "target": "0.18%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2019",
   "actual": "0.05%",
   "target": "0.23%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "expense to assets ratio for the oregon short term fund",
   "submeasure": "Expense to Assets Ratio for the Oregon Short-Term Fund.",
   "year": "2020",
   "actual": "0.06%",
   "target": "0.50%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2018",
   "actual": "64%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2019",
   "actual": "65%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "local government participation in the oregon short term fund",
   "submeasure": "Local Government Participation in Oregon Short Term Fund",
   "year": "2020",
   "actual": "66%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2018",
   "actual": "$0.042",
   "target": "$0.104",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "banking services average cost per transaction",
   "submeasure": "Banking Services - Average Cost Per Transaction",
   "year": "2020",
   "actual": "$0.032",
   "target": "$0.035",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2018",
   "actual": "$6,852,600,000.00",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2019",
   "actual": "$7,790,367,642.00",
   "target": "$7,790,367,642.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "oregon school bond guaranty program bonds outstanding",
   "submeasure": null,
   "year": "2020",
   "actual": "$8,489,749,275.00",
   "target": "$7,790,367,642.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2018",
   "actual": "215,955",
   "target": "200,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2019",
   "actual": "197,016",
   "target": "220,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of oregon 529 college savings network accounts",
   "submeasure": "Growth of the Oregon 529 College Savings Network",
   "year": "2020",
   "actual": "205,502",
   "target": "170,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2018",
   "actual": "9.70%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2019",
   "actual": "13.25%",
   "target": "11%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "percentage of minors under age 25 with 529 college savings network accounts",
   "submeasure": "Oregon 529 College Savings Network Participation Rate",
   "year": "2020",
   "actual": "11.70%",
   "target": "11%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2018",
   "actual": "$10,879,120,579.00",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2019",
   "actual": "$11,462,730,504.00",
   "target": "$11,462,730,504.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "a. State Outstanding Debt in Oregon",
   "year": "2020",
   "actual": "$11,215,366,539.00",
   "target": "$12,800,000,000.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2018",
   "actual": "$23,117,139,073.00",
   "target": null,
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2019",
   "actual": "$24,765,214,698.00",
   "target": "$24,765,214,698.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "oregon debt issuance activity levels of transaction volume and total state government debt outstanding by fiscal year",
   "submeasure": "b. Local Outstanding Debt in Oregon",
   "year": "2020",
   "actual": "$26,916,632,297.00",
   "target": "$22,600,000,000.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "98%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Treasury, Oregon State",
   "agency_doc": "apprproposed-ost-2020-12-31",
   "reporting_year": "2020",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "99%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OST_2020-12-31.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2022",
   "actual": "264",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2023",
   "actual": "269",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "public protection average time from receipt of a new complaint to completion of the investigation",
   "submeasure": "Average Time from Receipt of a New Complaint to Completion of Investigation",
   "year": "2024",
   "actual": "236",
   "target": "180",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2022",
   "actual": "71.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "1. Accuracy",
   "year": "2024",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2022",
   "actual": "66.10%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "2. Expertise",
   "year": "2024",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2022",
   "actual": "70.80%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "3. Availability of Information",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2022",
   "actual": "68.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "4. Helpfulness",
   "year": "2024",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2022",
   "actual": "66.60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "5. Timeliness",
   "year": "2024",
   "actual": "79%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2022",
   "actual": "74.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2023",
   "actual": "0%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "customer service percent of customers rating their overall satisfaction with the agency above average or excellent",
   "submeasure": "6. Overall",
   "year": "2024",
   "actual": "82%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2022",
   "actual": "94%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2023",
   "actual": "93.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2024",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "best practices percent of best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2025",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2022",
   "actual": "40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2023",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Veterinary Medical Examining Board",
   "agency_doc": "apprproposed-ovmeb-2024",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "facility inspections percent of registered veterinary facilities inspected within three years of last inspection",
   "submeasure": "Facility Inspections",
   "year": "2024",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OVMEB_2024.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2016",
   "actual": "5",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2017",
   "actual": "2",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2018",
   "actual": "0",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2019",
   "actual": "No Data",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "escapes number of escapes per fiscal year",
   "submeasure": "Completed Escapes",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2016",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2017",
   "actual": "336",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2018",
   "actual": "382",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2019",
   "actual": "No Data",
   "target": "255",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "runaways number of runaways from provider supervision including youth on home visit status per fiscal year",
   "submeasure": "Runaways",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2016",
   "actual": "20",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "actual": "30",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2018",
   "actual": "26",
   "target": "32",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2019",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Facility",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "actual": "0",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2019",
   "actual": "No Data",
   "target": "2",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "youth to youth injuries number of injuries to youth by other youth per fiscal year",
   "submeasure": "Field",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2016",
   "actual": "9",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2017",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2018",
   "actual": "4",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2019",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Facilities",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "actual": "0",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2019",
   "actual": "No Data",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "staff to youth injuries number of injuries to youth by staff per fiscal year",
   "submeasure": "Field",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2016",
   "actual": "9",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2017",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2018",
   "actual": "8",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2019",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Facility",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2016",
   "actual": "17",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2017",
   "actual": "4",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2018",
   "actual": "10",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2019",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "suicidal behavior number of youth with serious suicidal behavior including attempts during the fiscal year",
   "submeasure": "Field",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2016",
   "actual": "90.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2017",
   "actual": "89.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2018",
   "actual": "87.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "intake assessments percent of youth who received an oya risk needs assessment oya rna within 30 days of commitment or admission",
   "submeasure": "Intake Assessments",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2016",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2017",
   "actual": "80.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2018",
   "actual": "80.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "correctional treatment percent of youth whose records indicate active domains in an oya case plan as identified in the oya rna within 60 days of commitment or admission",
   "submeasure": "Correctional Treatment",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2016",
   "actual": "87.40%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2017",
   "actual": "88.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2018",
   "actual": "89.30%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "educational services percent of youth committed to oya for more than 60 days whose records indicate that they received the education programming prescribed by their oya case plan",
   "submeasure": "Education Services",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2016",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2017",
   "actual": "92.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "community reentry services percent of youth released from close custody during the fiscal year who are receiving transition services per criminogenic risk and needs domains identified in oya case plan",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2016",
   "actual": "75.40%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2017",
   "actual": "70.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2018",
   "actual": "75.30%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2019",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "school and work engagement percent of youth living in oya family foster care independently or at home on oya parole probation who are engaged in school work or both within 30 days of placement",
   "submeasure": "School and Work Engagement",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2016",
   "actual": "40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2017",
   "actual": "35.90%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2018",
   "actual": "66.50%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2019",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "restitution paid percent of restitution paid on restitution orders closed during the fiscal year",
   "submeasure": "Restitution Paid",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2016",
   "actual": "29.80%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2017",
   "actual": "31.70%",
   "target": "31%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2018",
   "actual": "32.10%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2019",
   "actual": "No Data",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "parole recidivism percent of youth paroled from an oya close custody facility during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by th",
   "submeasure": "PAROLE RECIDIVISM",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2016",
   "actual": "17.70%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2017",
   "actual": "23.40%",
   "target": "19.80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2018",
   "actual": "20.50%",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2019",
   "actual": "No Data",
   "target": "19.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "probation recidivism percent of youth committed to oya for probation during a fiscal year who were adjudicated convicted of a felony with a disposition or sentence of formal supervision by the county ",
   "submeasure": "PROBATION RECIDIVISM",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "62.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "42.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "66.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "44.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82.90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "48.10%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "76.70%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "69.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "63.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "44.40%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "73.30%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "50%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Youth Authority, Oregon",
   "agency_doc": "apprproposed-oya-2019-03-20",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_OYA_2019-03-20.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2022",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2023",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "compliance rate achieved percent of property managers principal brokers reviewed who meet compliance within 45 days of a mail in compliance review",
   "submeasure": "Compliance Rate Achieved",
   "year": "2024",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2022",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2023",
   "actual": "92%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "percent of investigations completed within 150 days of receipt of complaint",
   "submeasure": "Percent of cases investigated within 150 days of receipt of complaint",
   "year": "2024",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2022",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2023",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "contested case actions resolved through settlement percent of contested case actions that are resolved through informal settlement resolution and prior to a formal hearing before the office of adminis",
   "submeasure": "Percent of Contested Case Actions Resolved Before a Formal Hearing",
   "year": "2024",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2022",
   "actual": "75%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2023",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "percent of licensees who rate the board administered exam as good or excellent as an effective screen for competent and ethical professionals",
   "submeasure": null,
   "year": "2024",
   "actual": "72%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2023",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2024",
   "actual": "94%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2023",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2024",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2023",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Real Estate Agency",
   "agency_doc": "apprproposed-rea-2024-09-30",
   "reporting_year": "2024",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2024",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_REA_2024-09-30.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2016",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2017",
   "actual": "28%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2018",
   "actual": "26%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2019",
   "actual": "No Data",
   "target": "32%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "1",
   "measure_key": "flow restoration percent of watersheds that need flow restoration for fish that had a significant quantity of water put instream through wrd administered programs",
   "submeasure": "Percent of Watersheds That Had Flows Added Where Needed for Fish",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2016",
   "actual": "0.95",
   "target": "0.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2017",
   "actual": "0.77",
   "target": "0.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2018",
   "actual": "0.82",
   "target": "0.95",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2019",
   "actual": "No Data",
   "target": "0.95",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "2",
   "measure_key": "protection of instream water rights ratio of the streams regulated to protect instream water rights to all streams regulated",
   "submeasure": "Ratio of Streams Regulated to Protect Instream Water Rights to All Streams Regulated",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2016",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2017",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2018",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2019",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "3",
   "measure_key": "monitor compliance percent of total regulatory actions that found water right holders in compliance with water rights and regulations",
   "submeasure": "Percent of Total Regulatory Actions That Found Water Rights Holders in Compliance with Water Rights and Regulations",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2016",
   "actual": "16.70%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2017",
   "actual": "18%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2018",
   "actual": "20%",
   "target": "6.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2019",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "4",
   "measure_key": "stream flow gaging percent change from 2001 in the number of wrd operated or assisted gauging stations",
   "submeasure": "Percent Change from 2001 in Number of OWRD-Operated or Assisted Gaging Stations",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2016",
   "actual": "8%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2017",
   "actual": "9%",
   "target": "7%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2018",
   "actual": "10%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2019",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "5",
   "measure_key": "assessing ground water resources percent change from 2001 in the number of wells routinely monitored to assess ground water resources",
   "submeasure": "Percent Change from 2001 in Number of Wells Routinely Monitored to Assess Groundwater Resources",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2016",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2017",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "6",
   "measure_key": "equip citizens with information percent of water management related datasets collected by wrd that are available to the public on the internet",
   "submeasure": "Percent of Water Management-Related Datasets Available to Public on the Internet",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2016",
   "actual": "2.69",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2017",
   "actual": "3.50",
   "target": "2.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2018",
   "actual": "3.70",
   "target": "2.75",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2019",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "7",
   "measure_key": "equip citizens with information number of times water management related data was accessed through the wrd s internet site",
   "submeasure": "Number of Times Water Management-Related Data Were Accessed Through the Internet (in millions)",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2016",
   "actual": "995",
   "target": "1,125",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2017",
   "actual": "1,037",
   "target": "1,200",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2018",
   "actual": "1,059",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2019",
   "actual": "No Data",
   "target": "1,265",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "8",
   "measure_key": "number of significant diversions with measurement devices installed to fully implement the water resources commission s 2000 water measurement strategy",
   "submeasure": "Number of Significant Diversions with Measurement Devices Installed",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2016",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2017",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2018",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2019",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "9",
   "measure_key": "promote efficiency in water management and conservation plan reviews percent of water management and conservation plans that received a preliminary review within 90 days of plan submittal",
   "submeasure": "Percent of Water Management and Conservation Plans That Received a Review within 90 Days of Submittal",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2016",
   "actual": "16%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2017",
   "actual": "8%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2018",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2019",
   "actual": "No Data",
   "target": "55%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "10",
   "measure_key": "promote efficiency in water right application processing percent of water right applications that receive an initial review within 45 days of application filing",
   "submeasure": "Percent of Water Right Applications That Receive an Initial Review within 45 Days of Application Filing",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2016",
   "actual": "34%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2017",
   "actual": "25%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2018",
   "actual": "22%",
   "target": "37%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2019",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "11",
   "measure_key": "promote efficiency in transfer application processing percent of transfer final orders issued within 120 days of application filing",
   "submeasure": "Percent of Transfer Final Orders Issued within 120 Days of Filing",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2016",
   "actual": "2,523",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2017",
   "actual": "2,462",
   "target": "2,400",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2018",
   "actual": "2,361",
   "target": "2,550",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2019",
   "actual": "No Data",
   "target": "2,550",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "12",
   "measure_key": "promote efficiency in field staff regulatory activities number of places where water is legally taken out of stream and used points of diversion per fte of field staff",
   "submeasure": "Points of Diversion per FTE of Field Staff",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2016",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2017",
   "actual": "79%",
   "target": "83%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2018",
   "actual": "78%",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2019",
   "actual": "No Data",
   "target": "82%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "13",
   "measure_key": "increase water use reporting the percent of water users with an annual water use reporting requirement that have submitted their reports to the department",
   "submeasure": "Percent of water users with an annual water-use reporting requirement that have submitted reports to the Dept.",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "59%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "64%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Water Resources Department",
   "agency_doc": "apprproposed-wrd-2018-09-27",
   "reporting_year": "2018",
   "measure_status": "proposed",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APPRProposed_WRD_2018-09-27.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2013",
   "actual": "0.24%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2014",
   "actual": "0.26%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2015",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2016",
   "actual": "0.35%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30 upward trend negative r",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2017",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2013",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2014",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2015",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2016",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30 upward trend positive result",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2017",
   "actual": "48%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2013",
   "actual": "1.48%",
   "target": "18%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2014",
   "actual": "14.20%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2015",
   "actual": "9.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2016",
   "actual": "7.29%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30 upward trend negative result",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2017",
   "actual": "4.07%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2013",
   "actual": "0.40%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2014",
   "actual": "0.33%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2015",
   "actual": "0.35%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30 upward trend negative result",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2017",
   "actual": "0.24%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2013",
   "actual": "44",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2014",
   "actual": "181",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2015",
   "actual": "55",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2016",
   "actual": "10",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30 upward trend negative result",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2017",
   "actual": "41",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2013",
   "actual": "171",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2014",
   "actual": "154",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2015",
   "actual": "129",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2016",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30 upward trend negative result",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2017",
   "actual": "184",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2013",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2015",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30 upward trend positive result",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2017",
   "actual": "92%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2013",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2014",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2016",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30 upward trend positive result",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2017",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "95.80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "95.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "94.60%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94.10%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "94.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95.70%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2013",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "apr-ccb-9-14-17",
   "reporting_year": "2017",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30 upward trend positive result",
   "submeasure": "Percent of Yes Responses",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/APR_CCB_%209-14-17.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "91",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "89",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "90",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "94",
   "target": "100",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2012",
   "actual": "70.66%",
   "target": "71.66%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2013",
   "actual": "71.50%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2014",
   "actual": "72.50%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2015",
   "actual": "86%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "timely processing of civil rights complaints percentage of target met for timely intake completion of perfected charge initial interview and investigation composite measure",
   "submeasure": "Percentage of target met for timely: intake, completion of perfected charge, initial interview and investigation",
   "year": "2016",
   "actual": "85%",
   "target": "72%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2012",
   "actual": "83.80%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2013",
   "actual": "85.17%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2015",
   "actual": "84.36%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "timely processing of wage and hour complaints percentage of target met for timely intake and jurisdiction determination demand letter investigation composite measure",
   "submeasure": null,
   "year": "2016",
   "actual": "83.20%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2012",
   "actual": "92.60",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2013",
   "actual": "86.80",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2014",
   "actual": "86.70",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2015",
   "actual": "89.70",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "whd percentage of wsf claims processed within fewer than 30 days",
   "submeasure": "WHD: Percentage of Wage Security Fund Claims Processed within 30 Days",
   "year": "2016",
   "actual": "87",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2012",
   "actual": "64.10",
   "target": "55",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2013",
   "actual": "53.50",
   "target": "64",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2014",
   "actual": "57.50",
   "target": "64",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2015",
   "actual": "47.20",
   "target": "64",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "whd percentage of pwr investigations completed within 90 days",
   "submeasure": "Wage and Hour Division: Percentage of PWR Investigations Completed within 90 Days",
   "year": "2016",
   "actual": "54",
   "target": "65",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2012",
   "actual": "1,272",
   "target": "1,160",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2013",
   "actual": "1,189",
   "target": "1,280",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2014",
   "actual": "860",
   "target": "1,280",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2015",
   "actual": "805",
   "target": "1,280",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "atd number of apprentices receiving journey level certificates",
   "submeasure": "Apprenticeship and Training Division: Number of Apprentices Receiving Journey Level Certificates",
   "year": "2016",
   "actual": "973",
   "target": "1,200",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2012",
   "actual": "2,022",
   "target": "2,340",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2013",
   "actual": "2,141",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2014",
   "actual": "2,851",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2015",
   "actual": "2,507",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "atd number of newly registered apprentices",
   "submeasure": "ATD: Number of Newly Registered Apprentices",
   "year": "2016",
   "actual": "2,997",
   "target": "2,200",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2012",
   "actual": "16.41%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2013",
   "actual": "16.30%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2014",
   "actual": "16.01%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2015",
   "actual": "19.94%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "apprenticeship participation percentage of new apprenticeship participants who are minorities",
   "submeasure": "ATD: Percentage of Minority Apprentices",
   "year": "2016",
   "actual": "20.72%",
   "target": "15%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2015",
   "actual": "85",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "administrative prosecution unit apu percentage of cases scheduled for hearing within 30 days of assignment to apu",
   "submeasure": "Percentage of cases scheduled for hearing within 30 days of assignment to APU.",
   "year": "2016",
   "actual": "98",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2012",
   "actual": "98%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2013",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2014",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2015",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ta percentage of employer technical assistance calls or emails returned no later than the next business day",
   "submeasure": "TA: Percentage of calls responded to within two business days.",
   "year": "2016",
   "actual": "99%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2012",
   "actual": "100",
   "target": "75",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2013",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2014",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2015",
   "actual": "100",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Labor and Industries, Bureau of",
   "agency_doc": "boli-2016-appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "prevailing wage rate pre determinations response time for requests by public agencies concerning potential coverage of projects under state prevailing wage laws",
   "submeasure": "Wage and Hour Division: Percentage of PWR Predeterminations Processed within 15 days",
   "year": "2016",
   "actual": "97.10",
   "target": "92",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/BOLI%202016%20APPR.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2012",
   "actual": "0.31%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2013",
   "actual": "0.24%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2014",
   "actual": "0.26%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2015",
   "actual": "0.36%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "tested contractors reduce the percent of ccb tested contractors that have a final order for damages that remain unpaid after 60 days or that are discharged in bankruptcy jun 30",
   "submeasure": "Percent of Tested Contractors with Unpaid Final Orders",
   "year": "2016",
   "actual": "0.35%",
   "target": "1%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2012",
   "actual": "40%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2013",
   "actual": "36%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2014",
   "actual": "46%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2015",
   "actual": "45%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "homeowner awareness percent of homeowners who are aware of their rights and responsibilities and the services of ccb jun 30",
   "submeasure": "Percent of Homeowners Aware of Rights",
   "year": "2016",
   "actual": "51%",
   "target": "50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2012",
   "actual": "6.88%",
   "target": "18%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2013",
   "actual": "1.48%",
   "target": "18%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2014",
   "actual": "14.20%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2015",
   "actual": "9.45%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "unlicensed recidivism rate percent of offenders who perform work without a ccb license within three years of first offense jun 30",
   "submeasure": "Unlicensed Recidivism Rate",
   "year": "2016",
   "actual": "7.29%",
   "target": "15%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2012",
   "actual": "0.21%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2013",
   "actual": "0.40%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2014",
   "actual": "0.33%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2015",
   "actual": "0.35%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "contractors who fail to pay damages percent of licensed contractors operating in oregon that fail to pay in full final dispute resolution complaints for damages jun 30",
   "submeasure": "Percent of Contractors Who Fail to Pay Final Orders",
   "year": "2016",
   "actual": "0.06%",
   "target": "0.50%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2012",
   "actual": "32",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2013",
   "actual": "44",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2014",
   "actual": "181",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2015",
   "actual": "55",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "enforcement investigations average days to close an enforcement investigation jun 30",
   "submeasure": "Enforcement Program - Average Days to Closure",
   "year": "2016",
   "actual": "10",
   "target": "60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2012",
   "actual": "143",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2013",
   "actual": "171",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2014",
   "actual": "154",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2015",
   "actual": "129",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "dispute resolution final orders average days to issue a dispute resolution claims final order jun 30",
   "submeasure": "DRS Complaints - Average Days to Final Order",
   "year": "2016",
   "actual": "158",
   "target": "155",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2012",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2013",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2014",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2015",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "fair and impartial dispute resolution process percent of parties to claims who perceive claims process to be fair and impartial jun 30",
   "submeasure": "DRS Program Customer Satisfaction",
   "year": "2016",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2012",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2013",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2014",
   "actual": "94%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "license and renewal processing percent of contractors satisfied with the agency s processing of license and renewal information jun 30",
   "submeasure": "Licensing Customer Satisfaction",
   "year": "2016",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "93.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "95.30%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "95.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "96.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "94.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "95.80%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "97.20%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "89.40%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "86%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "92.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94.10%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "93.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "95.70%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "customer service percent of customers rating the agency s customer service as good or excellent ratings cover timeliness accuracy helpfulness expertise availability of information and overall performa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94.90%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30",
   "submeasure": "Percent of Yes Responses",
   "year": "2012",
   "actual": "100%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30",
   "submeasure": "Percent of Yes Responses",
   "year": "2013",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30",
   "submeasure": "Percent of Yes Responses",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "Construction Contractors Board",
   "agency_doc": "ccb-appr-fy-2016-10-6-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "best practices percent of best practices met by the board jun 30",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/CCB%20APPR%20FY%202016-%2010-6-16.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2012",
   "actual": "76.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2013",
   "actual": "77.10%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2014",
   "actual": "78.20%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2015",
   "actual": "77.70%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2016",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2012",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2013",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2014",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2016",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2012",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2013",
   "actual": "83%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2014",
   "actual": "92%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2015",
   "actual": "94%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "da-annual-performance-progress-report-september-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2016",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DA%20Annual%20Performance%20Progress%20Report%20September%202016.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "73%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "67%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "60%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "64%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "71%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "68%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "0%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2012",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2013",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2014",
   "actual": "102.96%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2015",
   "actual": "100.01%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "forecast reliability general fund forecast tracking metric",
   "submeasure": "General Fund Forecast",
   "year": "2016",
   "actual": "100.14%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2012",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2013",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2014",
   "actual": "100%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2015",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "financial reporting percent of agencies receiving gold star award the gold star award is the state agency equivalent of the gfoa certificate of achievement for excellence in financial reporting",
   "submeasure": "Percent of agencies receiving the Gold Star Award",
   "year": "2016",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2012",
   "actual": "4.80%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2013",
   "actual": "5.29%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2014",
   "actual": "4.70%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2015",
   "actual": "5.28%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "State Workforce Turnover",
   "year": "2016",
   "actual": "5.77%",
   "target": "5.60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2015",
   "actual": "No Data",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "workforce turnover annual turnover rate for the state and das workforce",
   "submeasure": "DAS Workforce Turnover",
   "year": "2016",
   "actual": "3.52%",
   "target": "5.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2012",
   "actual": "67.67%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2013",
   "actual": "70.08%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2014",
   "actual": "69.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2015",
   "actual": "71.38%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "State Workforce Diversity",
   "year": "2016",
   "actual": "76.64%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2015",
   "actual": "65.85%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "workforce diversity racial ethnic diversity in the state workforce as a percentage of the total civilian labor force",
   "submeasure": "DAS Workforce Diversity",
   "year": "2016",
   "actual": "72.90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet adminstration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2012",
   "actual": "20.01%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet adminstration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2013",
   "actual": "20.11%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet adminstration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2014",
   "actual": "20.27%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet adminstration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2015",
   "actual": "20.24%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "fleet adminstration average miles per gallon for das permanently assigned fleet vehicles",
   "submeasure": "Average Miles Per Gallon",
   "year": "2016",
   "actual": "20.43%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "rent costs das negotiated lease rates in private sector vs average market rates",
   "submeasure": "DAS negotiated lease rate vs. average market rate (Salem/Keizer)",
   "year": "2016",
   "actual": "15%",
   "target": "0%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2012",
   "actual": "2.63",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2013",
   "actual": "2.73",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2014",
   "actual": "2.80",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2015",
   "actual": "3.11",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "information security overall information security maturity rating based on a sample of state agencies rating achieved using a compilation and aggregate score based on the iso 27002 standard and assign",
   "submeasure": "Information Security",
   "year": "2016",
   "actual": "0",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2012",
   "actual": "2.10%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2013",
   "actual": "No Data",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2014",
   "actual": "3.10%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2015",
   "actual": "0.80%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "procurement effectiveness estimated savings resulting from price agreement pricing compared to prices that would be paid without the benefit of a price agreement",
   "submeasure": "Procurement Effectiveness",
   "year": "2016",
   "actual": "2.55%",
   "target": "8.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2012",
   "actual": "2.03",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2013",
   "actual": "1.76",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2014",
   "actual": "1.58",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2015",
   "actual": "1.57",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "risk management annual number of severe worker s compensation claims per 100 fte",
   "submeasure": "Number of Severe Worker's Compensation Claims per 100 FTE",
   "year": "2016",
   "actual": "1.56",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "sustainability percentage reduction in greenhouse gas emissions",
   "submeasure": "% Reduction in Greenhouse Gas Emissions",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "sustainability percentage reduction in greenhouse gas emissions",
   "submeasure": "% Reduction in Greenhouse Gas Emissions",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "sustainability percentage reduction in greenhouse gas emissions",
   "submeasure": "% Reduction in Greenhouse Gas Emissions",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "sustainability percentage reduction in greenhouse gas emissions",
   "submeasure": "% Reduction in Greenhouse Gas Emissions",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "sustainability percentage reduction in greenhouse gas emissions",
   "submeasure": "% Reduction in Greenhouse Gas Emissions",
   "year": "2016",
   "actual": "0%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2012",
   "actual": "99.71%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2013",
   "actual": "99.80%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2014",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2015",
   "actual": "99.96%",
   "target": "99.99%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Administrative Services, Department of",
   "agency_doc": "das-appr-fy-15-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "data center percentage of time systems are available",
   "submeasure": "Data Center- Systems Availability",
   "year": "2016",
   "actual": "99.90%",
   "target": "99.90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DAS_APPR_FY%2815-16%29.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2018",
   "actual": "27.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2019",
   "actual": "27.90",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2020",
   "actual": "31.60",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2021",
   "actual": "30.80",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer response time average elapsed time in days between a customer s initial contact with office and internal owner s communication of decision",
   "submeasure": "CUSTOMER RESPONSE TIME",
   "year": "2022",
   "actual": "35",
   "target": "45",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2018",
   "actual": "93.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2019",
   "actual": "91.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2020",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2021",
   "actual": "97.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "effective regulation percent of licensees receiving a satisfactory examination score",
   "submeasure": "EFFECTIVE REGULATION",
   "year": "2022",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2018",
   "actual": "3.80",
   "target": "4.20",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2019",
   "actual": "3.60",
   "target": "4.10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2020",
   "actual": "3.90",
   "target": "4",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2021",
   "actual": "3.40",
   "target": "3.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "occupational injury and illness incidence rates number of occupational injury and illness cases per 100 full time workers",
   "submeasure": "Occupational Injury and Illness Incidence Rates Per 100 Full-time Workers",
   "year": "2022",
   "actual": "3.80",
   "target": "3.80",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2018",
   "actual": "92.10%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2019",
   "actual": "91.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2020",
   "actual": "92.70%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2021",
   "actual": "92.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "timely worker benefits percent of injured workers who receive timely benefits from insurers",
   "submeasure": "Percent of Timely Worker Benefits",
   "year": "2022",
   "actual": "90.40%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2018",
   "actual": "91.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2019",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2020",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2021",
   "actual": "96.20%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "accurate worker benefits percent of injured workers who receive accurate benefits from insurers",
   "submeasure": "Percent of Accurate Worker Benefits",
   "year": "2022",
   "actual": "97.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2018",
   "actual": "95.50%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2019",
   "actual": "94.80%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2020",
   "actual": "94.90%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2021",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "re employment of injured workers difference in percentage from workers with disabling injuries from those without disabling injuries",
   "submeasure": "RE-EMPLOYMENT OF INJURED WORKERS",
   "year": "2022",
   "actual": "93.50%",
   "target": "94%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2018",
   "actual": "2.10",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2019",
   "actual": "2",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2020",
   "actual": "2.30",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2021",
   "actual": "1.50",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "workers compensation coverage number of claims against employers without workers compensation coverage per 1 000 accepted disabling claims",
   "submeasure": "Claims Against Employers w/o WC Coverage",
   "year": "2022",
   "actual": "1.60",
   "target": "3",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2018",
   "actual": "81%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2019",
   "actual": "81.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2020",
   "actual": "82.60%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2021",
   "actual": "81.40%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "workers compensation insurer performance percentage of workers compensation insurers meeting standards for benefit delivery and reporting",
   "submeasure": "Percent of Workers' Compensation Insurers Meeting Standards",
   "year": "2022",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2018",
   "actual": "84.60%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2019",
   "actual": "83.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2020",
   "actual": "90.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2021",
   "actual": "87.50%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "upheld workers compensation decisions percent of workers compensation board decisions affirmed on appeal to the judiciary",
   "submeasure": "Percent of WCB Decisions Affirmed on Appeal",
   "year": "2022",
   "actual": "92.30%",
   "target": "96%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2018",
   "actual": "77,820",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2019",
   "actual": "86,540",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2020",
   "actual": "81,460",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2021",
   "actual": "92,450",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "permits for minor construction work number of building permits that can be used by contractors in multiple jurisdictions for minor construction work",
   "submeasure": "Number of Minor Label Permits Sold",
   "year": "2022",
   "actual": "95,520",
   "target": "61,450",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2018",
   "actual": "85.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2019",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2020",
   "actual": "93.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2021",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "on time work percent of timelines for key department activities that are met",
   "submeasure": "Percent of DCBS Timelines Met",
   "year": "2022",
   "actual": "89.10%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2018",
   "actual": "65.40%",
   "target": "67.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2019",
   "actual": "65.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2020",
   "actual": "66.10%",
   "target": "72.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2021",
   "actual": "66.10%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "e transactions for customers percent of customer transactions completed electronically",
   "submeasure": "Percent of Transactions Completed Electronically",
   "year": "2022",
   "actual": "65.30%",
   "target": "77.50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "97.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "97.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "95.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "95.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "96.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "95.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "96.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "96.50%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "96.30%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "96.70%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "96.90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "97%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "96.60%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "93.80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "93.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Department of Consumer and Business Services",
   "agency_doc": "dcbs-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "94.80%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DCBS%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "66%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "68%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "71%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "65%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "69%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "73%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2014",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2015",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "permit timeliness percentage of air contaminant discharge permits issued within the target period",
   "submeasure": "Air Quality Permit Timeliness: ACDP Permits issued within Target",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2014",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2015",
   "actual": "18%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2016",
   "actual": "16%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2017",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "permit timeliness percentage of individual wastewater discharge permits issued within 270 days",
   "submeasure": "Percentage of individual wastewater discharge permits issued within 270 days",
   "year": "2018",
   "actual": "No Data",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2016",
   "actual": "86%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "updated permits percent of total wastewater permits that are current",
   "submeasure": "Percent of total wastewater permits that are current",
   "year": "2018",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82.40%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Regulated and heating oil tanks",
   "year": "2014",
   "actual": "83.40%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Regulated and heating oil tanks",
   "year": "2015",
   "actual": "83.70%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Regulated and heating oil tanks",
   "year": "2016",
   "actual": "83.90%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Regulated and heating oil tanks",
   "year": "2017",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Regulated and heating oil tanks",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Non-tank hazardous substance releases",
   "year": "2014",
   "actual": "43%",
   "target": "39%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Non-tank hazardous substance releases",
   "year": "2015",
   "actual": "45.30%",
   "target": "40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Non-tank hazardous substance releases",
   "year": "2016",
   "actual": "46.60%",
   "target": "46%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Non-tank hazardous substance releases",
   "year": "2017",
   "actual": "No Data",
   "target": "47%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "cleanup percent of identified oregon hazardous substance sites cleaned up",
   "submeasure": "Non-tank hazardous substance releases",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "solid waste pounds of municipal solid waste landfilled or incinerated per capita",
   "submeasure": "Pounds of municipal solid waste landfilled or incinerated per capita",
   "year": "2014",
   "actual": "1,238",
   "target": "1,422",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "solid waste pounds of municipal solid waste landfilled or incinerated per capita",
   "submeasure": "Pounds of municipal solid waste landfilled or incinerated per capita",
   "year": "2015",
   "actual": "1,283",
   "target": "1,400",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "solid waste pounds of municipal solid waste landfilled or incinerated per capita",
   "submeasure": "Pounds of municipal solid waste landfilled or incinerated per capita",
   "year": "2016",
   "actual": "1,371",
   "target": "1,391",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "solid waste pounds of municipal solid waste landfilled or incinerated per capita",
   "submeasure": "Pounds of municipal solid waste landfilled or incinerated per capita",
   "year": "2017",
   "actual": "No Data",
   "target": "1,374",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "solid waste pounds of municipal solid waste landfilled or incinerated per capita",
   "submeasure": "Pounds of municipal solid waste landfilled or incinerated per capita",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2014",
   "actual": "30%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2016",
   "actual": "21%",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2017",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly improving trends in water quality",
   "year": "2018",
   "actual": "No Data",
   "target": "20%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2014",
   "actual": "3%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2016",
   "actual": "6%",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2017",
   "actual": "No Data",
   "target": "0%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with significantly declining trends in water quality",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2014",
   "actual": "51%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2015",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2016",
   "actual": "48%",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2017",
   "actual": "No Data",
   "target": "45%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "water quality conditions percent of monitored stream sites with significantly increasing trends in water quality",
   "submeasure": "Percent of monitored stream sites with good to excellent water quality",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2014",
   "actual": "2,271",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2015",
   "actual": "2,271",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2016",
   "actual": "2,271",
   "target": "1,175",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2017",
   "actual": "No Data",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "air quality diesel emissions quantity of diesel particulate emissions",
   "submeasure": "Quantity of diesel particulate emissions (in tons)",
   "year": "2018",
   "actual": "No Data",
   "target": "250",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2014",
   "actual": "212",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2015",
   "actual": "73",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2016",
   "actual": "144",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2017",
   "actual": "No Data",
   "target": "20",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for sensitive groups",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2014",
   "actual": "68",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2015",
   "actual": "11",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2016",
   "actual": "60",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2017",
   "actual": "No Data",
   "target": "3",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "air quality conditions national standards number of days when air is unhealthy for sensitive groups and all groups",
   "submeasure": "National Standards Number of days when air is unhealthy for all groups",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2014",
   "actual": "16",
   "target": "13",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2015",
   "actual": "11",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2016",
   "actual": "14",
   "target": "10",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2017",
   "actual": "No Data",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Large Communities",
   "year": "2018",
   "actual": "No Data",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2014",
   "actual": "13",
   "target": "9",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2015",
   "actual": "10",
   "target": "8",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2016",
   "actual": "10",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2017",
   "actual": "No Data",
   "target": "7",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "air quality air toxics air toxics trends in larger and smaller communities",
   "submeasure": "Air Toxics Trends in Smaller Communities",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2014",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2015",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2016",
   "actual": "84.50%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2017",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ert percent of local participants who rank deq involvement in economic revitalization team process as good to excellent",
   "submeasure": "Percent of local participants who rank DEQ involvement in Economic Revitalization Team process as good to excellent",
   "year": "2018",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2014",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2015",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2016",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2017",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "permit timeliness percent of title v operating permits issued with the target period",
   "submeasure": "Air Quality Permit Timeliness: Title V Permits issued within Target",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2016",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2017",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "Environmental Quality, Department of",
   "agency_doc": "deq-kpm-report",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "boards and commissions percent of total best practices met by the environmental quality commission",
   "submeasure": "Percent of total best practices met by the Environmental Quality Commission",
   "year": "2018",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DEQ%20KPM%20Report.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2017",
   "actual": "77.69%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2018",
   "actual": "78.28%",
   "target": "80%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2019",
   "actual": "74.98%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2020",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "child support collections percentage of current child support collected relative to total child support owed",
   "submeasure": "Percentage of current child support collected relative to total child support owed",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Oct 01 - Sep 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2017",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2018",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2019",
   "actual": "97%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2020",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "services to victims percentage of adult criminal cases where the named victim s are provided prompt notice of their rights as crime victims",
   "submeasure": "% of cases where victim was provided notice of victims' rights w/in 5 business days of defendant's arraignment",
   "year": "2021",
   "actual": "95%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2017",
   "actual": "90%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2018",
   "actual": "93%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2019",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2020",
   "actual": "83%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "District Attorneys and Their Deputies",
   "agency_doc": "dist-atty-kpm-report-for-2021",
   "reporting_year": "2021",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "early and special resolution programs percentage of district attorney offices resolving cases through early and special resolution number of cases resolved",
   "submeasure": "Percentage of District Attorney Offices resolving cases through early resolution and specialty courts",
   "year": "2021",
   "actual": "88%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Dist%20Atty%20-%20KPM%20Report%20for%202021.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "SUPPLY",
   "year": "2012",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "SUPPLY",
   "year": "2013",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "SUPPLY",
   "year": "2014",
   "actual": "49%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "SUPPLY",
   "year": "2015",
   "actual": "34%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment land supply percent of cities that have an adequate supply of land for industrial and other employment needs to implement their local economic development plan",
   "submeasure": "SUPPLY",
   "year": "2016",
   "actual": "28%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "SUPPLY",
   "year": "2012",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "SUPPLY",
   "year": "2013",
   "actual": "65%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "SUPPLY",
   "year": "2014",
   "actual": "56%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "SUPPLY",
   "year": "2015",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "housing land supply percent of cities that have an adequate supply of buildable residential land to meet housing needs",
   "submeasure": "SUPPLY",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PLANS",
   "year": "2012",
   "actual": "46%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PLANS",
   "year": "2013",
   "actual": "43%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PLANS",
   "year": "2014",
   "actual": "52%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PLANS",
   "year": "2015",
   "actual": "75%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "public facilities plans percent of cities that have updated the local plan to include reasonable cost estimates and funding plans for sewer and water systems",
   "submeasure": "PLANS",
   "year": "2016",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "certified industrial sites number of industrial sites certified as project ready added each fiscal year",
   "submeasure": "SITES",
   "year": "2012",
   "actual": "2",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "certified industrial sites number of industrial sites certified as project ready added each fiscal year",
   "submeasure": "SITES",
   "year": "2013",
   "actual": "2",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "certified industrial sites number of industrial sites certified as project ready added each fiscal year",
   "submeasure": "SITES",
   "year": "2014",
   "actual": "9",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "certified industrial sites number of industrial sites certified as project ready added each fiscal year",
   "submeasure": "SITES",
   "year": "2015",
   "actual": "6",
   "target": "6",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "certified industrial sites number of industrial sites certified as project ready added each fiscal year",
   "submeasure": "SITES",
   "year": "2016",
   "actual": "1",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "LAND USE",
   "year": "2012",
   "actual": "89%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "LAND USE",
   "year": "2013",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "LAND USE",
   "year": "2014",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "LAND USE",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "transit supportive land use percent of urban areas with a population greater than 25 000 that have adopted transit supportive land use regulations",
   "submeasure": "LAND USE",
   "year": "2016",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "FACILITIES",
   "year": "2012",
   "actual": "89%",
   "target": "88%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "FACILITIES",
   "year": "2013",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "FACILITIES",
   "year": "2014",
   "actual": "90%",
   "target": "91%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "FACILITIES",
   "year": "2015",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "transportation facilities percent of urban areas that have updated the local plan to include reasonable cost estimates and funding plans for transportation facilities",
   "submeasure": "FACILITIES",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest land percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm forest use that remains zoned for those uses",
   "submeasure": "FORESTLAND",
   "year": "2012",
   "actual": "99.93%",
   "target": "99.93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest land percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm forest use that remains zoned for those uses",
   "submeasure": "FORESTLAND",
   "year": "2013",
   "actual": "99.92%",
   "target": "99.93%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest land percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm forest use that remains zoned for those uses",
   "submeasure": "FORESTLAND",
   "year": "2014",
   "actual": "99.92%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest land percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm forest use that remains zoned for those uses",
   "submeasure": "FORESTLAND",
   "year": "2015",
   "actual": "99.92%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "forest land percent of forest land outside urban growth boundaries zoned in 1987 for forest or mixed farm forest use that remains zoned for those uses",
   "submeasure": "FORESTLAND",
   "year": "2016",
   "actual": "99.93%",
   "target": "99.95%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "EXPANSION",
   "year": "2012",
   "actual": "59%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "EXPANSION",
   "year": "2013",
   "actual": "38%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "EXPANSION",
   "year": "2014",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "EXPANSION",
   "year": "2015",
   "actual": "14%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "urban growth boundary expansion percent of land added to urban growth boundaries that is not farm or forest land",
   "submeasure": "EXPANSION",
   "year": "2016",
   "actual": "92%",
   "target": "55%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "AWARDS",
   "year": "2012",
   "actual": "100%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "AWARDS",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "AWARDS",
   "year": "2014",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "AWARDS",
   "year": "2015",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "grant awards percent of local grants awarded to local governments within two months after receiving application",
   "submeasure": "AWARDS",
   "year": "2016",
   "actual": "73%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "70.90%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "70.90%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "73.96%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "89.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "71.21%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "71.21%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "72.82%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "88.56%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Information",
   "year": "2012",
   "actual": "66.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Information",
   "year": "2013",
   "actual": "66.92%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Information",
   "year": "2014",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Information",
   "year": "2015",
   "actual": "73.69%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Information",
   "year": "2016",
   "actual": "82.31%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "73.33%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "73.33%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "72.63%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88.17%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "81.49%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "81.49%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "77.08%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "89.94%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "88.06%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "88.06%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85.41%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "95.83%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Land Conservation and Development Department",
   "agency_doc": "dlcdappr2016-final",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DLCDAPPR2016_Final.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2012",
   "actual": "-15.10%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2013",
   "actual": "6.10%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2014",
   "actual": "21.90%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2015",
   "actual": "-21%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "increase in deposits to the common school fund percent annual increase in amount of cash generated by agency activities deposited to the common school fund",
   "submeasure": "Annual amount of cash generated by agency activities deposited to the Common School Fund",
   "year": "2016",
   "actual": "31.70%",
   "target": "1.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used for Operations",
   "year": "2012",
   "actual": "45.20%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used for Operations",
   "year": "2013",
   "actual": "129%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used for Operations",
   "year": "2014",
   "actual": "118%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used for Operations",
   "year": "2015",
   "actual": "115.25%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used for Operations",
   "year": "2016",
   "actual": "62.10%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used",
   "year": "2012",
   "actual": "56.40%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used",
   "year": "2013",
   "actual": "56.52%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used",
   "year": "2014",
   "actual": "50.33%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used",
   "year": "2015",
   "actual": "48.01%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "administrative and operational costs percent of program revenue streams used to cover administrative and operational costs of programs for forest lands",
   "submeasure": "Percent of Program Revenue Stream Used",
   "year": "2016",
   "actual": "68.80%",
   "target": "36%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2012",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2013",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2014",
   "actual": "89%",
   "target": "92%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2015",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "complete management plans or policies percent of dsl lands and waterways with completed area management plans or policies",
   "submeasure": "Percent of Completed Area Mgmt Plans or Policies",
   "year": "2016",
   "actual": "89%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2012",
   "actual": "101",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2013",
   "actual": "148",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2014",
   "actual": "57",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2015",
   "actual": "-15",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "no net loss of wetlands change in wetland acreage due to permit actions",
   "submeasure": "Gain or Loss of Wetlands (In Acres)",
   "year": "2016",
   "actual": "-42",
   "target": "0",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2012",
   "actual": "56.80",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2013",
   "actual": "56.70",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2014",
   "actual": "57.90",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2015",
   "actual": "64",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "number of days for a permit decision average number of days for an agency permit decision after receipt of a complete application",
   "submeasure": "Average number of days for an agency permit decision",
   "year": "2016",
   "actual": "83",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2012",
   "actual": "56%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2013",
   "actual": "31%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2014",
   "actual": "42%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2015",
   "actual": "43%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "annual resolution of removal fill permit non compliance percent of removal fill permit non compliance conditions that have a final resolution in place within 12 months from date non compliance is dete",
   "submeasure": "Annual Resolution of Non-Compliance Conditions",
   "year": "2016",
   "actual": "35%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2012",
   "actual": "73%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2013",
   "actual": "71%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2014",
   "actual": "63%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2015",
   "actual": "60%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "annual resolution of removal fill violations related to unauthorized activities percent of removal fill violations that have a final resolution in place within 12 months of receipt of a complaint gene",
   "submeasure": "Percent of Removal-Fill Violations",
   "year": "2016",
   "actual": "91%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2012",
   "actual": "67",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2013",
   "actual": "70",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2014",
   "actual": "86",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2015",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "agency response time to wetland delineation reports average number of days for the agency initial review and response to a complete wetland delineation report",
   "submeasure": "Agency Response Time to Wetland Delineation Reports Within 120 Days",
   "year": "2016",
   "actual": "38",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2012",
   "actual": "17.60",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2013",
   "actual": "11.90",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2014",
   "actual": "8.70",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2015",
   "actual": "9.60",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "agency response time for wetland land use notices average number of days for an agency response to wetland land use notices",
   "submeasure": "Agency Response Time for Wetland Land Use Notices Within 30 Days",
   "year": "2016",
   "actual": "17",
   "target": "22",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2015",
   "actual": "15%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "use of payment to provide moneys percent payment to provide money received in mitigation bank fund obligated and committed within one year",
   "submeasure": "Payments into and out of revolving fund",
   "year": "2016",
   "actual": "0%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "increase unclaimed property holder reporting percent annual increase in amount of unclaimed property reported and remitted annually",
   "submeasure": "Annual Increase in Revenues from All Sources (In Millions)",
   "year": "2012",
   "actual": "$48.30",
   "target": "$58.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "increase unclaimed property holder reporting percent annual increase in amount of unclaimed property reported and remitted annually",
   "submeasure": "Annual Increase in Revenues from All Sources (In Millions)",
   "year": "2013",
   "actual": "$52.90",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "increase unclaimed property holder reporting percent annual increase in amount of unclaimed property reported and remitted annually",
   "submeasure": "Annual Increase in Revenues from All Sources (In Millions)",
   "year": "2014",
   "actual": "$62.80",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "increase unclaimed property holder reporting percent annual increase in amount of unclaimed property reported and remitted annually",
   "submeasure": "Annual Increase in Revenues from All Sources (In Millions)",
   "year": "2015",
   "actual": "$52.00",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "increase unclaimed property holder reporting percent annual increase in amount of unclaimed property reported and remitted annually",
   "submeasure": "Annual Increase in Revenues from All Sources (In Millions)",
   "year": "2016",
   "actual": "$69.00",
   "target": "$60.00",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "79%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "79%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "81.50%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "92%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "87%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "79%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "79%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "83%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "84%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "84.60%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "89%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2012",
   "actual": "18.50%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2013",
   "actual": "28%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2014",
   "actual": "23.80%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2015",
   "actual": "25%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "south slough national estuarine research reserve operation costs leveraged percent of ssnerr operations funded from sources other than csf including leverage from grants fees program revenues and gift",
   "submeasure": "Percent of Operations Funded from Non-CSF Sources",
   "year": "2016",
   "actual": "0%",
   "target": "10%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2012",
   "actual": "50%",
   "target": "37.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2013",
   "actual": "50%",
   "target": "37.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2014",
   "actual": "75%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2015",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "south slough national estuarine research reserve education actions percentage of ssnerr education programs that use a structured assessment process surveys to provide information and decision support ",
   "submeasure": "Percentage of SSNERR Programs using a structured assessment process",
   "year": "2016",
   "actual": "75%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2012",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2013",
   "actual": "93%",
   "target": "93%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2014",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2015",
   "actual": "93%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Lands, Department of State",
   "agency_doc": "dsl-appr-final11-04-16",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "best practices percent of total best practices met by the land board",
   "submeasure": "Percent of Criteria Being Met",
   "year": "2016",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/DSL_APPR_Final11-04-16.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2015",
   "actual": "5",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2016",
   "actual": "16",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2017",
   "actual": "17",
   "target": "12",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2018",
   "actual": "18",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "average days to process personal income tax refund",
   "submeasure": "Average Days to Process Personal Income Tax Refund",
   "year": "2019",
   "actual": "16",
   "target": "8",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2015",
   "actual": "84%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2016",
   "actual": "86%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2017",
   "actual": "87%",
   "target": "82%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2018",
   "actual": "88%",
   "target": "88%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "percent of personal income tax returns filed electronically",
   "submeasure": "Percent of Personal Income Tax Returns Filed Electronically",
   "year": "2019",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Aug 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2015",
   "actual": "84%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2016",
   "actual": "74%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2017",
   "actual": "75%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2018",
   "actual": "64%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "employee training per year percent receiving 20 hours per year",
   "submeasure": "Employee Training Per Year (percent receiving 20 hours per year)",
   "year": "2019",
   "actual": "37%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "29%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "13%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "65%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "81%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "32%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "20%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "66%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "80%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "89%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "39%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "18%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "75%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "86%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "34%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "15%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "68%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "81%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "90%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "24%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "71%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "83%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "92%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "44%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "19%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "77%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "86%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent based onoverall experience timeliness accuracy helpfulness expertise and availab",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "94%",
   "target": "97%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self helpservices",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2015",
   "actual": "56",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self helpservices",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2016",
   "actual": "61",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self helpservices",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2017",
   "actual": "63",
   "target": "56",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self helpservices",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2018",
   "actual": "79",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "effective taxpayer assistance provide effective taxpayer assistance through a combination of direct assistance and electronic self helpservices",
   "submeasure": "Effective Taxpayer Assistance",
   "year": "2019",
   "actual": "81",
   "target": "90",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real m",
   "submeasure": "Appraisal Uniformity",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real m",
   "submeasure": "Appraisal Uniformity",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real m",
   "submeasure": "Appraisal Uniformity",
   "year": "2017",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real m",
   "submeasure": "Appraisal Uniformity",
   "year": "2018",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "appraisal program equity and uniformity we will measure the degree to which county appraisal program equity and uniformity isachieved by determining the percentage of study areas statewide with real m",
   "submeasure": "Appraisal Uniformity",
   "year": "2019",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2015",
   "actual": "28%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2016",
   "actual": "29%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2017",
   "actual": "18%",
   "target": "20%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2018",
   "actual": "20%",
   "target": "30%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "appraisal value uniformity we will demonstrate our ability to deliver high quality business results by measuring appraisal equity anduniformity for dor industrial accounts",
   "submeasure": "Appraisal Value Uniformity",
   "year": "2019",
   "actual": "15%",
   "target": "32%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2015",
   "actual": "$0.31",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2016",
   "actual": "$0.28",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2017",
   "actual": "$0.30",
   "target": "$0.33",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2018",
   "actual": "$0.27",
   "target": "$0.25",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "direct enforcement dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve andenhance the quality of life for all citizens by measuring the cost of",
   "submeasure": "Cost of Direct Enforcement Funds",
   "year": "2019",
   "actual": "$0.24",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds c",
   "submeasure": "Cost of Collections Funds",
   "year": "2015",
   "actual": "$0.13",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds c",
   "submeasure": "Cost of Collections Funds",
   "year": "2016",
   "actual": "$0.12",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds c",
   "submeasure": "Cost of Collections Funds",
   "year": "2017",
   "actual": "$0.14",
   "target": "$0.14",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds c",
   "submeasure": "Cost of Collections Funds",
   "year": "2018",
   "actual": "$0.12",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "collection dollars cost of funds we will demonstrate our efficiency and effectiveness at funding services that preserve and enhancethe quality of life for all citizens by measuring the cost of funds c",
   "submeasure": "Cost of Collections Funds",
   "year": "2019",
   "actual": "$0.11",
   "target": "$0.10",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assess",
   "submeasure": "Cost of Assessments",
   "year": "2015",
   "actual": "$0.26",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assess",
   "submeasure": "Cost of Assessments",
   "year": "2016",
   "actual": "$0.21",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assess",
   "submeasure": "Cost of Assessments",
   "year": "2017",
   "actual": "$0.12",
   "target": "$0.23",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assess",
   "submeasure": "Cost of Assessments",
   "year": "2018",
   "actual": "$0.15",
   "target": "$0.20",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cost of assessments we will demonstrate our efficiency and effectiveness of our suspense audit and filing enforcement functions bymeasuring the cost of every audit and filing enforcement dollar assess",
   "submeasure": "Cost of Assessments",
   "year": "2019",
   "actual": "$0.17",
   "target": "$0.18",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2015",
   "actual": "63",
   "target": "57",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2016",
   "actual": "59",
   "target": "59",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2017",
   "actual": "56",
   "target": "60",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2018",
   "actual": "55",
   "target": "80",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Revenue, Department of",
   "agency_doc": "kpm-appr-2019-final",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "employee engagement index of employees considered actively engaged by a standardized survey",
   "submeasure": "Employee Engagement",
   "year": "2019",
   "actual": "No Data",
   "target": "85",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR%202019_final.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2012",
   "actual": "57%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2013",
   "actual": "59%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2014",
   "actual": "60%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2015",
   "actual": "62.44%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "ovrs closed employed the percentage of office of vocational rehabilitation services ovrs consumers with a goal of employment who are employed",
   "submeasure": "OVRS CLOSED - EMPLOYED",
   "year": "2016",
   "actual": "62.34%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability the percentage of children receiving tanf who entered foster care",
   "submeasure": "TANF Family Stability",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability the percentage of children receiving tanf who entered foster care",
   "submeasure": "TANF Family Stability",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability the percentage of children receiving tanf who entered foster care",
   "submeasure": "TANF Family Stability",
   "year": "2014",
   "actual": "0.62%",
   "target": "0.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability the percentage of children receiving tanf who entered foster care",
   "submeasure": "TANF Family Stability",
   "year": "2015",
   "actual": "0.60%",
   "target": "0.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "tanf family stability the percentage of children receiving tanf who entered foster care",
   "submeasure": "TANF Family Stability",
   "year": "2016",
   "actual": "0.67%",
   "target": "0.50%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2012",
   "actual": "64.20%",
   "target": "72%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2013",
   "actual": "62%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2014",
   "actual": "61.40%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2015",
   "actual": "68.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "tanf re entry the percentage of temporary assistance for needy families tanf cases who have not returned within 18 months after exit due to employment",
   "submeasure": "RE-ENTRY",
   "year": "2016",
   "actual": "65.10%",
   "target": "65%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2012",
   "actual": "91.70%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2013",
   "actual": "92.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2014",
   "actual": "96.40%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2015",
   "actual": "93.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "snap supplemental nutrition assistance program utilization the ratio of oregonians served by snap to the number of low income oregonians",
   "submeasure": "SNAP UTILIZATION",
   "year": "2016",
   "actual": "94.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2012",
   "actual": "96.01%",
   "target": "95%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2013",
   "actual": "95.50%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2014",
   "actual": "95.83%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2015",
   "actual": "94.89%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "snap supplemental nutrition assistance program accuracy the percentage of accurate snap payments",
   "submeasure": "SNAP Accuracy",
   "year": "2016",
   "actual": "0%",
   "target": "98%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2012",
   "actual": "54.40%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2013",
   "actual": "57.70%",
   "target": "64%",
   "data_collection_period": "Oct 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2014",
   "actual": "61.80%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2015",
   "actual": "64.70%",
   "target": "60%",
   "data_collection_period": "Oct 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "enhanced child care the percentage of children receiving care from providers who are receiving the enhanced or licensed rate for child care subsidized by dhs",
   "submeasure": "Enhanced Child Care",
   "year": "2016",
   "actual": "63.70%",
   "target": "65%",
   "data_collection_period": "Oct 01 - Oct 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2012",
   "actual": "95%",
   "target": "94.10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2013",
   "actual": "95.90%",
   "target": "94.10%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2014",
   "actual": "95.50%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2015",
   "actual": "95%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "absence of repeat maltreatment the percentage of abused neglected children who were not subsequently victimized within 6 months of prior victimization",
   "submeasure": "ABSENCE OF REPEAT CHILD MALTREATMENT",
   "year": "2016",
   "actual": "94.60%",
   "target": "96%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2014",
   "actual": "66%",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2015",
   "actual": "62.90%",
   "target": "66%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "timely reunification the percentage of foster children exiting to reunification within 12 months of foster care entry",
   "submeasure": "Timely Reunification",
   "year": "2016",
   "actual": "66.10%",
   "target": "70.60%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2014",
   "actual": "42.60%",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2015",
   "actual": "44.30%",
   "target": "42.70%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "timeliness of adoption once legally free percent of legally free children adopted in less than 12 months",
   "submeasure": "Timeliness of Adoption Once Legally Free",
   "year": "2016",
   "actual": "46.10%",
   "target": "48.20%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2013",
   "actual": "3.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2014",
   "actual": "3.13%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2015",
   "actual": "3.07%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "ltc need prevention percentage of seniors 65 needing publicly funded long term care services",
   "submeasure": "LTC NEED PREVENTION",
   "year": "2016",
   "actual": "3.09%",
   "target": "5%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2012",
   "actual": "83.60%",
   "target": "83.50%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2013",
   "actual": "84.80%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2014",
   "actual": "85.10%",
   "target": "84.09%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2015",
   "actual": "86.10%",
   "target": "85.96%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "ltc recipients living outside of nursing facilities the percentage of oregonians accessing publicly funded long term care services who are living outside of nursing facilities",
   "submeasure": "LTC RECIPIENTS LIVING OUTSIDE OF NURSING FACILITIES",
   "year": "2016",
   "actual": "86.90%",
   "target": "85.96%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2012",
   "actual": "73.20%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2013",
   "actual": "80.40%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2014",
   "actual": "56%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2015",
   "actual": "43.93%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "developmental disability support services the percentage of eligible adults who are receiving adult support services within 90 days of request",
   "submeasure": "DD Adult Support Services",
   "year": "2016",
   "actual": "61.84%",
   "target": "98%",
   "data_collection_period": "Jun 01 - Jul 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2015",
   "actual": "72.14%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "people with disabilities living at home the percentage of individuals enrolled in the intellectual developmental disabilities program who are receiving services in their own home",
   "submeasure": "PEOPLE WITH DISABILITIES LIVING AT HOME",
   "year": "2016",
   "actual": "73.52%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2015",
   "actual": "1,947",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "supported employment increase the number of individuals who receive developmental disability services in supported employment",
   "submeasure": "INTEGRATED EMPLOYMENT SETTINGS",
   "year": "2016",
   "actual": "2,971",
   "target": "0",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2012",
   "actual": "2.23%",
   "target": "2.40%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2013",
   "actual": "2.83%",
   "target": "2.39%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2014",
   "actual": "2.47%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2015",
   "actual": "2.11%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "abuse of people with developmental disabilities the percentage of people with developmental disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - b) people with developmental disabilities",
   "year": "2016",
   "actual": "1.83%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse of seniors and people with disabilities the percentage of seniors and adults with physical disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - a) seniors and adults with physical disabilities",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse of seniors and people with disabilities the percentage of seniors and adults with physical disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - a) seniors and adults with physical disabilities",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse of seniors and people with disabilities the percentage of seniors and adults with physical disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - a) seniors and adults with physical disabilities",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse of seniors and people with disabilities the percentage of seniors and adults with physical disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - a) seniors and adults with physical disabilities",
   "year": "2015",
   "actual": "0.75%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "abuse of seniors and people with disabilities the percentage of seniors and adults with physical disabilities experiencing abuse",
   "submeasure": "ABUSE OF SENIORS AND ADULTS WITH DISABILITIES - a) seniors and adults with physical disabilities",
   "year": "2016",
   "actual": "0.73%",
   "target": "2.20%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "53.78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "57.98%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "53.58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "58%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "83%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "56.73%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "85%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "84%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "55.88%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "86%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer service percentage of customers rating their satisfaction with dhs above average or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "placeholder service equity",
   "submeasure": "SERVICE EQUITY Rate per 1,000 Population",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "placeholder service equity",
   "submeasure": "SERVICE EQUITY Rate per 1,000 Population",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "placeholder service equity",
   "submeasure": "SERVICE EQUITY Rate per 1,000 Population",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "placeholder service equity",
   "submeasure": "SERVICE EQUITY Rate per 1,000 Population",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "18",
   "measure_key": "placeholder service equity",
   "submeasure": "SERVICE EQUITY Rate per 1,000 Population",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2014",
   "actual": "25.80%",
   "target": "TBD",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2015",
   "actual": "25.20%",
   "target": "27%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "19",
   "measure_key": "children served by child welfare residing in parental home the percent of children served in child welfare on an average daily basis in home and foster care who were served while residing in their par",
   "submeasure": "CHILDREN RESIDING AT HOME IN LEAST RESTRICTIVE SETTING",
   "year": "2016",
   "actual": "23.90%",
   "target": "30%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2015",
   "actual": "126.50%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Human Services, Department of",
   "agency_doc": "kpm-appr-dhs-2016-10-07-2",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "20",
   "measure_key": "tanf jobs placements the percentage of clients who achieve job placement each month compared to those anticipated to achieve placement",
   "submeasure": "TANF JOBS PLACEMENTS",
   "year": "2016",
   "actual": "122.40%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/KPM%20APPR_DHS_2016-10-07%20%282%29.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2014",
   "actual": "10",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2015",
   "actual": "12",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2016",
   "actual": "11",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2017",
   "actual": "8",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2018",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2014",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2015",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2016",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2017",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2018",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2015",
   "actual": "93.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2015",
   "actual": "12",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2016",
   "actual": "11",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2017",
   "actual": "8",
   "target": "3.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2018",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2019",
   "actual": "9",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2015",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2016",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2017",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2018",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2019",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "75%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "76%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "82%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2015",
   "actual": "93.30%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-annual-performance-progress-report",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "continuing education compliance percent of licensees in compliance with continuing education requirements",
   "submeasure": "Percent of Licensees in Compliance with Continuing Education Requirements",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2018",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2019",
   "actual": "9",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2020",
   "actual": "8",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2021",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "time to investigate complaints average months from receipt of new complaints to completed investigation",
   "submeasure": "Average time to Investigate Complaints",
   "year": "2022",
   "actual": "7",
   "target": "7.50",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2018",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2019",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2020",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2021",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "days to complete license paperwork average number of working days from receipt of completed paperwork to issuance of license",
   "submeasure": "Average Number of Working Days to Issue license after Paperwork is Completed.",
   "year": "2022",
   "actual": "7",
   "target": "7",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "74%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Accuracy",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "75%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2021",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Timeliness",
   "year": "2022",
   "actual": "89%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2021",
   "actual": "79%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Overall",
   "year": "2022",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "77%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2021",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Availability of Information",
   "year": "2022",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Helpfulness",
   "year": "2022",
   "actual": "87%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "83%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2021",
   "actual": "80%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "customer satisfaction with agency services percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise avai",
   "submeasure": "Expertise",
   "year": "2022",
   "actual": "84%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2020",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2021",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Dentistry, Board of",
   "agency_doc": "obd-fy-2022-appr",
   "reporting_year": "2022",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Compliance with Best Practices Performance Measurement",
   "year": "2022",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OBD%20FY%202022%20APPR.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2014",
   "actual": "96.36%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2015",
   "actual": "92.75%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2016",
   "actual": "93.20%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2017",
   "actual": "92.15%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "food safety percentage of retail stores that meet high levels of compliance with each of the ten risk factors identified by the centers for disease control",
   "submeasure": null,
   "year": "2018",
   "actual": "91.40%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2014",
   "actual": "85%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2015",
   "actual": "86%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2016",
   "actual": "86.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2017",
   "actual": "88.20%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "weighing and measuring devices percentage of all weighing and measuring devices examined that were found in compliance with oregon s weights and measures laws",
   "submeasure": "Weighing & Measuring Devices",
   "year": "2018",
   "actual": "86.70%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2014",
   "actual": "95%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2015",
   "actual": "88%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2016",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2017",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "top 100 exclusions percent of plant pests diseases or weeds on the oregon 100 most dangerous invaders list successfully excluded each year",
   "submeasure": "Top 100 Exclusions",
   "year": "2018",
   "actual": "90%",
   "target": "99%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2014",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2015",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2016",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2017",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "noxious weed control percentage of state a t listed noxious weed populations successfully excluded from the state are decreasing or stable",
   "submeasure": "Noxious Weed Control",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2014",
   "actual": "37%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2015",
   "actual": "35%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2016",
   "actual": "35%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2017",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "threatened endangered plants percent of listed t e plants with stable or increasing populations as a result of department management and recovery efforts",
   "submeasure": "Threatened and Endangered Plants",
   "year": "2018",
   "actual": "32%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2014",
   "actual": "13%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2015",
   "actual": "19.60%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2016",
   "actual": "11.30%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2017",
   "actual": "24%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pesticide investigations percent of pesticide investigations that result in enforcement actions",
   "submeasure": "Percent of pesticide investigations that result in enforcement actions.",
   "year": "2018",
   "actual": "21%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2014",
   "actual": "85%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2015",
   "actual": "87%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2016",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2017",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "non traditional 3rd party certification services percentage of certifications issued within 15 days of audit completion",
   "submeasure": "Non-traditional 3rd Party Certification Services",
   "year": "2018",
   "actual": "78%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2014",
   "actual": "$34,500,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2015",
   "actual": "$28,300,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2016",
   "actual": "$25,350,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2017",
   "actual": "$23,550,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "trade activities sales as a result of trade activities with oregon producers and processors",
   "submeasure": "Sales as a result of trade activities with Oregon producers and processors.",
   "year": "2018",
   "actual": "$22,270,000.00",
   "target": "$32,000,000.00",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2014",
   "actual": "117",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2015",
   "actual": "99",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2016",
   "actual": "99",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2017",
   "actual": "94",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "ag employment number of jobs saved or created as a result of activities to retain or expand existing oregon agricultural and food processing capacity measured in numbers of jobs based on telephone and",
   "submeasure": "Ag Employment",
   "year": "2018",
   "actual": "77",
   "target": "160",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2014",
   "actual": "97.70%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2015",
   "actual": "96.80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2016",
   "actual": "97.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "cafos percent of permitted oregon confined animal feeding operations cafos found to be in compliance with their permit during annual inspections",
   "submeasure": null,
   "year": "2018",
   "actual": "98.68%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2014",
   "actual": "13",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2015",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2016",
   "actual": "11",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2017",
   "actual": "7",
   "target": "8",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "smoke management total hours of significant smoke intrusions due to field burning in key cities in the willamette valley above 2002 levels as measured by nephelometer readings",
   "submeasure": null,
   "year": "2018",
   "actual": "0",
   "target": "11",
   "data_collection_period": "Jul 01 - Oct 15 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2014",
   "actual": "25%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2015",
   "actual": "17%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2016",
   "actual": "24%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2017",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 1",
   "year": "2018",
   "actual": "15%",
   "target": "33%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2014",
   "actual": "41%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2015",
   "actual": "41%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2016",
   "actual": "52%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2017",
   "actual": "57%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 2",
   "year": "2018",
   "actual": "32%",
   "target": "60%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2014",
   "actual": "3%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2015",
   "actual": "7%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2016",
   "actual": "14%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2017",
   "actual": "5%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "water quality percent of monitored stream sites associated with predominantly agriculture use with significantly increasing trends in water quality",
   "submeasure": "unlabelled run 3",
   "year": "2018",
   "actual": "6%",
   "target": "8%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2014",
   "actual": "88.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2017",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "a. Availability of Information",
   "year": "2018",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2014",
   "actual": "93.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2016",
   "actual": "88.30%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "b. Helpfulness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2014",
   "actual": "92.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2016",
   "actual": "84.20%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "c. Timeliness",
   "year": "2018",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2014",
   "actual": "92.10%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2016",
   "actual": "82.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "d. Accuracy",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2014",
   "actual": "91.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2016",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2017",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "e. Expertise",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2014",
   "actual": "93.60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2016",
   "actual": "86.90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2017",
   "actual": "93%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Agriculture, Department of",
   "agency_doc": "odag-kpm-reprot",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and availabil",
   "submeasure": "f. Overall",
   "year": "2018",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODAg%20KPM%20Reprot.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2015",
   "actual": "1,092",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "quality learning environments increase the number of early learning and development programs participating in the statewide quality rating and improvement system",
   "submeasure": "Number of Early Learning and Development Programs Participating in QRIS",
   "year": "2016",
   "actual": "1,342",
   "target": "656",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2015",
   "actual": "6%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "quality learning environments increase the percentage of high quality early learning and development programs as measured by the statewide quality rating and improvement system rated as 3 4 or 5 star",
   "submeasure": "Percentage of high quality early learning and development programs as rated by the QRIS",
   "year": "2016",
   "actual": "33%",
   "target": "25%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter names that children are able to identify in one minute",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter names that children are able to identify in one minute",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter names that children are able to identify in one minute",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter names that children are able to identify in one minute",
   "year": "2015",
   "actual": "17.70",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter names that children are able to identify in one minute",
   "year": "2016",
   "actual": "18.50",
   "target": "19.50",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter sounds that children are able to identify in one minute",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter sounds that children are able to identify in one minute",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter sounds that children are able to identify in one minute",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter sounds that children are able to identify in one minute",
   "year": "2015",
   "actual": "6.60",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of letter sounds that children are able to identify in one minute",
   "year": "2016",
   "actual": "7.40",
   "target": "7.90",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of math questions that children are able to correctly respond to",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of math questions that children are able to correctly respond to",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of math questions that children are able to correctly respond to",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of math questions that children are able to correctly respond to",
   "year": "2015",
   "actual": "8",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average number of math questions that children are able to correctly respond to",
   "year": "2016",
   "actual": "8.50",
   "target": "8.80",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average Approaches to Learning score that children receive",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average Approaches to Learning score that children receive",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average Approaches to Learning score that children receive",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average Approaches to Learning score that children receive",
   "year": "2015",
   "actual": "3.60",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "kindergarten assessment increase performance of entering kindergarten students on the kindergarten assessment",
   "submeasure": "Increase in the average Approaches to Learning score that children receive",
   "year": "2016",
   "actual": "3.60",
   "target": "4.30",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2015",
   "actual": "47%",
   "target": "75%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "48.50%",
   "target": "39%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2015",
   "actual": "28%",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "29.10%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2015",
   "actual": "23%",
   "target": "TBD",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "early literacy percentage of students meeting or exceeding statewide academic achievement standards in 3rd grade reading",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "25.50%",
   "target": "21%",
   "data_collection_period": "Feb 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2015",
   "actual": "80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "83.50%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2015",
   "actual": "72.80%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "77.70%",
   "target": "83%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2015",
   "actual": "64.60%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "students on track to graduate percentage of 9th grade students on track to graduate",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "68.60%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "All Students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "All Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "All Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "All Students",
   "year": "2015",
   "actual": "75.90%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "All Students",
   "year": "2016",
   "actual": "76.50%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Students of Color",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Students of Color",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Students of Color",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Students of Color",
   "year": "2015",
   "actual": "69%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Students of Color",
   "year": "2016",
   "actual": "70%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Special Ed Students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Special Ed Students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Special Ed Students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Special Ed Students",
   "year": "2015",
   "actual": "56.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "high school completion percentage of students who complete high school within five years",
   "submeasure": "Special Ed Students",
   "year": "2016",
   "actual": "58.40%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2013",
   "actual": "62.90%",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2014",
   "actual": "63.80%",
   "target": "59%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2015",
   "actual": "64.70%",
   "target": "62%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "college going college going rate of oregon residents into post secondary institutions",
   "submeasure": "College-going rate",
   "year": "2016",
   "actual": "62.90%",
   "target": "63%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "priority and focus schools percentage of priority and focus schools achieving sufficient growth for all students such that they would no longer be identified as a priority and focus school based on th",
   "submeasure": "Percentage of priority and focus schools achieving sufficient growth for all students",
   "year": "2016",
   "actual": "73%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2014",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "high quality staff percentage of ode staff performing at or above standard on evaluation",
   "submeasure": "Percentage of ODE staff performing at or above standard on evaluations",
   "year": "2016",
   "actual": "91.10%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "78%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "69%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "81%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "75%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "76%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "87%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "82%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "61%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "61%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "64%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "71%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "72%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "74%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "68%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "67%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "77%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer service percentage of customers rating the agency s customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "73%",
   "target": "70%",
   "data_collection_period": "Dec 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "83%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "84%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "72%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "77%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "59%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "69%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "60%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "68%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "81%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "84%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "78%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "78%",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Education, Department of",
   "agency_doc": "ode2016appr",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "staff satisfaction percentage of ode staff rating their satisfaction with internal customer service as good or excellent",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODE2016appr.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2016",
   "actual": "1.24",
   "target": "0.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2017",
   "actual": "1.35",
   "target": "0.87",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2018",
   "actual": "No Data",
   "target": "0.89",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2019",
   "actual": "No Data",
   "target": "0.83",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2020",
   "actual": "No Data",
   "target": "0.78",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2016",
   "actual": "4.93",
   "target": "4.18",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2017",
   "actual": "5.37",
   "target": "4.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2018",
   "actual": "No Data",
   "target": "4.33",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2019",
   "actual": "No Data",
   "target": "4.24",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2020",
   "actual": "No Data",
   "target": "4.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2016",
   "actual": "0.39",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2017",
   "actual": "0.41",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2018",
   "actual": "0.49",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2019",
   "actual": "No Data",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2020",
   "actual": "No Data",
   "target": "0.41",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2016",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2017",
   "actual": "18",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2018",
   "actual": "22",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2019",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2020",
   "actual": "No Data",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2017",
   "actual": "14",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2018",
   "actual": "15",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2019",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2020",
   "actual": "No Data",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2016",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2016",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2017",
   "actual": "80%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2018",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2019",
   "actual": "No Data",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2020",
   "actual": "No Data",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2017",
   "actual": "47.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2018",
   "actual": "54.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2019",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2020",
   "actual": "No Data",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2016",
   "actual": "19.15",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2017",
   "actual": "20.52",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2018",
   "actual": "20.29",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2019",
   "actual": "No Data",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "special transit rides average number of special transit rides per each elderly and disabled oregonian annually",
   "submeasure": "Special Transit Rides",
   "year": "2020",
   "actual": "No Data",
   "target": "24",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2016",
   "actual": "193,743",
   "target": "210,676",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2017",
   "actual": "194,453",
   "target": "199,555",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2018",
   "actual": "193,910",
   "target": "205,542",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2019",
   "actual": "No Data",
   "target": "211,708",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2020",
   "actual": "No Data",
   "target": "197,894",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2016",
   "actual": "80%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2017",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2018",
   "actual": "78%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2019",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "incident response percent of lane blocking crashes cleared within 90 minutes",
   "submeasure": "Traffic Incident Response",
   "year": "2020",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2016",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2017",
   "actual": "39%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2018",
   "actual": "39%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2019",
   "actual": "No Data",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2020",
   "actual": "No Data",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2016",
   "actual": "15.50",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2017",
   "actual": "7.60",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2018",
   "actual": "7.30",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2019",
   "actual": "No Data",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "fish passage stream miles of access restored or improved to blocked fish habitat",
   "submeasure": "Fish Passage",
   "year": "2020",
   "actual": "No Data",
   "target": "7",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2016",
   "actual": "10,116",
   "target": "10,955",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2017",
   "actual": "8,921",
   "target": "8,881",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2018",
   "actual": "11,701",
   "target": "9,715",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2019",
   "actual": "No Data",
   "target": "9,213",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "jobs from construction spending number of jobs sustained as a result of annual construction expenditures",
   "submeasure": "Jobs from Construction Spending",
   "year": "2020",
   "actual": "No Data",
   "target": "13,219",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2016",
   "actual": "74%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2017",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2018",
   "actual": "75%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "construction project completion timeliness percent of projects with the construction phase completed within 90 days of original contract completion date",
   "submeasure": "Construction Project Completion Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2016",
   "actual": "15.20%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2017",
   "actual": "12.85%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2018",
   "actual": "21.62%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2019",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2020",
   "actual": "No Data",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2016",
   "actual": "101%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2017",
   "actual": "98%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2018",
   "actual": "99%",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2019",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "construction projects on budget percent of original construction authorization spent",
   "submeasure": "Construction Projects on Budget",
   "year": "2020",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2016",
   "actual": "65.60%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2017",
   "actual": "60.70%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2018",
   "actual": "62.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2019",
   "actual": "No Data",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2020",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-2018-appr-with-proposed",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%202018%20APPR%20with%20Proposed.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2015",
   "actual": "1.03",
   "target": "0.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2016",
   "actual": "1.24",
   "target": "0.90",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2017",
   "actual": "1.36",
   "target": "0.87",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2018",
   "actual": "1.19",
   "target": "0.84",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "traffic fatalities traffic fatalities per 100 million vehicles miles traveled vmt",
   "submeasure": "Traffic Fatalities",
   "year": "2019",
   "actual": "No Data",
   "target": "0.83",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2015",
   "actual": "4.32",
   "target": "4.31",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2016",
   "actual": "4.94",
   "target": "4.18",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2017",
   "actual": "5.37",
   "target": "4.06",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2018",
   "actual": "4.79",
   "target": "4.42",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "serious traffic injuries rate serious traffic injuries per 100 million vehicle miles traveled vmt",
   "submeasure": "Traffic (Serious) Injuries (Rate)",
   "year": "2019",
   "actual": "No Data",
   "target": "4.33",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2015",
   "actual": "0.44",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2016",
   "actual": "0.39",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2017",
   "actual": "0.41",
   "target": "0.37",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2018",
   "actual": "0.49",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "large truck at fault crashes number of large truck at fault crashes per million vehicle miles traveled vmt",
   "submeasure": "Large Truck At-Fault Crashes",
   "year": "2019",
   "actual": "0.36",
   "target": "0.40",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2015",
   "actual": "14",
   "target": "11",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2016",
   "actual": "15",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2017",
   "actual": "18",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2018",
   "actual": "22",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "rail crossing incidents number of highway railroad at grade incidents",
   "submeasure": "Rail Crossing Incidents",
   "year": "2019",
   "actual": "19",
   "target": "10",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2015",
   "actual": "23",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2016",
   "actual": "15",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2017",
   "actual": "14",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2018",
   "actual": "16",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "derailment incidents number of train derailments caused by human error track or equipment",
   "submeasure": "Derailment Incidents",
   "year": "2019",
   "actual": "20",
   "target": "25",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2015",
   "actual": "87%",
   "target": "87%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2016",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2017",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2018",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "pavement condition percent of pavement lane miles rated fair or better out of total lane miles in state highway system",
   "submeasure": "Pavement Condition",
   "year": "2019",
   "actual": "90%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2015",
   "actual": "78%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2016",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2017",
   "actual": "80%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2018",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "bridge condition percent of state highway bridges that are not distressed",
   "submeasure": "Percent of State highway bridges that are not distressed",
   "year": "2019",
   "actual": "79%",
   "target": "78%",
   "data_collection_period": "Apr 01 - Mar 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2017",
   "actual": "47.40%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2018",
   "actual": "54.30%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "public transit vehicle condition percent of public transit buses that meet replacement standards",
   "submeasure": "Public Transit Vehicle Condition",
   "year": "2019",
   "actual": "40.80%",
   "target": "40%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2018",
   "actual": "615",
   "target": "515",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "traffic congestion number of congested lane miles ratio of annual average daily traffic to hourly highway capacity",
   "submeasure": "Mobility",
   "year": "2019",
   "actual": "500",
   "target": "525",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2015",
   "actual": "210,864",
   "target": "208,590",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2016",
   "actual": "193,743",
   "target": "210,676",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2017",
   "actual": "194,453",
   "target": "199,555",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2018",
   "actual": "193,910",
   "target": "205,542",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "passenger rail ridership number of state supported rail service passengers",
   "submeasure": "Passenger Rail Ridership",
   "year": "2019",
   "actual": "173,995",
   "target": "211,708",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2015",
   "actual": "32.62",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2016",
   "actual": "32.61",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2017",
   "actual": "31.95",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2018",
   "actual": "30.79",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "transit rides average number of transit rides each year per oregonian",
   "submeasure": "Transit Rides",
   "year": "2019",
   "actual": "30.37",
   "target": "32",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2015",
   "actual": "38%",
   "target": "48%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2016",
   "actual": "39%",
   "target": "50%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2017",
   "actual": "39%",
   "target": "52%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2018",
   "actual": "39%",
   "target": "54%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "bike lanes and sidewalks percent of urban state highway miles with bike lanes and pedestrian facilities in fair or better condition",
   "submeasure": "Bike Lanes and Sidewalks",
   "year": "2019",
   "actual": "39%",
   "target": "56%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "construction projects on time the percentage of state administered projects that have satisfactorily completed all on site work within 90 days of the baselined contract completion date",
   "submeasure": "Construction Projects On-time",
   "year": "2019",
   "actual": "66%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "construction projects on budget the percentage of projects for which total construction expenditures do not exceed the original construction authorization by more than 10",
   "submeasure": "Construction Projects On Budget",
   "year": "2019",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2016",
   "actual": "15.20%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2017",
   "actual": "12.85%",
   "target": "12%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2018",
   "actual": "21.62%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "certified firms dmwesb percent of odot awarded contracts to oregon certified small businesses",
   "submeasure": "Certified Firms (DMWESB*)",
   "year": "2019",
   "actual": "11.59%",
   "target": "15%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2016",
   "actual": "65.60%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2017",
   "actual": "60.70%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2018",
   "actual": "62.10%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "dmv field office wait time percentage of dmv field office customers served within 20 minutes",
   "submeasure": "Percentage of DMV Field Office Customers Served within 20 Minutes",
   "year": "2019",
   "actual": "63.80%",
   "target": "70%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "89.50%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Transportation, Department of",
   "agency_doc": "odot-appr-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "17",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall customer service timeliness accuracy helpfulness expertise and avai",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "86.70%",
   "target": "90%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/ODOT%20APPR%202019.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "license appropriately percentage of board issued license denials that were upheld upon appeal",
   "submeasure": "Percentage of Board-issued denials upheld upon appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2015",
   "actual": "50%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "discipline appropriately percentage of disciplinary actions not overturned by appeal",
   "submeasure": "Percentage of disciplinary actions not overturned by appeal",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of probationers with a new complaint within 3 years",
   "year": "2012",
   "actual": "5%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of probationers with a new complaint within 3 years",
   "year": "2013",
   "actual": "5%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of probationers with a new complaint within 3 years",
   "year": "2014",
   "actual": "5.65%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of probationers with a new complaint within 3 years",
   "year": "2015",
   "actual": "5.06%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "monitor licensees with board orders and corrective action agreements percentage of licensees with board orders or corrective action agreements who have a new complaint within 3 years",
   "submeasure": "Percentage of probationers with a new complaint within 3 years",
   "year": "2016",
   "actual": "5.15%",
   "target": "6%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2012",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2013",
   "actual": "7",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2014",
   "actual": "4.03",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2015",
   "actual": "4.13",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "renew licenses efficiently average number of calendar days to process and mail a license renewal",
   "submeasure": "Average number of calendar days to process and mail a license renewal",
   "year": "2016",
   "actual": "10.17",
   "target": "15",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "82%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "88%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "90%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "89%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "84%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "76%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "79%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "83%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "85%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "80%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "assess customer satisfaction with agency services percent of customers rating satisfaction with the agency s customer service as good or excellent for overall customer service timeliness accuracy help",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "87%",
   "target": "80%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2012",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2013",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2014",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2015",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "board best practices percent of total best practices met by the board",
   "submeasure": "Percent of total best practices met by the Board",
   "year": "2016",
   "actual": "100%",
   "target": "85%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2012",
   "actual": "1.26",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2013",
   "actual": "1.20",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2014",
   "actual": "0.84",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2015",
   "actual": "0.31",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Medical Board, Oregon",
   "agency_doc": "omb-appr-2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "license efficiently average number of calendar days from receipt of completed license application to issuance of license",
   "submeasure": "Average number of days to process an application for medical licensure",
   "year": "2016",
   "actual": "0.12",
   "target": "5",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMB%20APPR%202016.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2014",
   "actual": "51%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2015",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2017",
   "actual": "72%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2018",
   "actual": "10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2014",
   "actual": "55%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "87%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "90%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "93%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282018%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2015",
   "actual": "79%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2017",
   "actual": "72%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2018",
   "actual": "10%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "facility inspection percent of licensed facilities inspected not less than once per biennium",
   "submeasure": "Inspections Completed",
   "year": "2019",
   "actual": "3%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "complaint investigation percent of investigative reports completed within six months of a complaint from any person against a licensee",
   "submeasure": "Complaint Investigation",
   "year": "2019",
   "actual": "100%",
   "target": "75%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "92%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "96%",
   "target": "96%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "45%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "94%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "56%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "55%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "91%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "60%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "97%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "98%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "67%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Dec 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "BEST PRACTICES",
   "year": "2019",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2018",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Mortuary and Cemetery Board",
   "agency_doc": "omcb-annual-kpm-progress-report-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "timely resolution of complaints percent of cases closed within 9 months",
   "submeasure": "Timely Resolution of Complaints",
   "year": "2019",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/OMCB%20Annual%20KPM%20Progress%20Report%20%282019%29.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2012",
   "actual": "95%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2013",
   "actual": "95%",
   "target": "93%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2014",
   "actual": "95%",
   "target": "94%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2015",
   "actual": "No Data",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "water utilities percentage of rate regulated water companies with rate designs promoting efficient use of water resources",
   "submeasure": "% Rate Reg. Water Co. w/ Efficiency Enhancing Rate Des.",
   "year": "2016",
   "actual": "95%",
   "target": "95%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2012",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2013",
   "actual": "89%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2014",
   "actual": "91%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "price of electricity average price of electricity for residential users from oregon investor owned utilities as a percent of the national average price",
   "submeasure": "Ave. Price of Elec. for Res. Users from OR Investor-Owned Util. as a % of the Nat. Ave. Price",
   "year": "2016",
   "actual": "91%",
   "target": "92%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2012",
   "actual": "7.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2013",
   "actual": "9.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2014",
   "actual": "9.40%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2015",
   "actual": "No Data",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "electric energy percentage of business customers electric energy usage supplied by alternative suppliers",
   "submeasure": "% of Bus. Cust. Elec. En. Usage Supplied by Alt Suppliers",
   "year": "2016",
   "actual": "9.50%",
   "target": "10%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "utility pricing number of new utility pricing programs",
   "submeasure": "Number of New Utility Pricing Programs",
   "year": "2012",
   "actual": "11",
   "target": "11",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "utility pricing number of new utility pricing programs",
   "submeasure": "Number of New Utility Pricing Programs",
   "year": "2013",
   "actual": "14",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "utility pricing number of new utility pricing programs",
   "submeasure": "Number of New Utility Pricing Programs",
   "year": "2014",
   "actual": "14",
   "target": "13",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "utility pricing number of new utility pricing programs",
   "submeasure": "Number of New Utility Pricing Programs",
   "year": "2015",
   "actual": "No Data",
   "target": "14",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "utility pricing number of new utility pricing programs",
   "submeasure": "Number of New Utility Pricing Programs",
   "year": "2016",
   "actual": "14",
   "target": "14",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2012",
   "actual": "0.21",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2013",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2014",
   "actual": "0.26",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2015",
   "actual": "No Data",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "electric utility operations effectiveness of staff audits in preventing injuries caused by electric utility operations per 100 000 utility customers",
   "submeasure": "Effec. of Staff Aud. in Prev. Inj. Caused by Elec. Oper. per 100,000 Utility Customers",
   "year": "2016",
   "actual": "0.10",
   "target": "0.11",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2012",
   "actual": "0.45",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2013",
   "actual": "0.30",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2014",
   "actual": "0.33",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "unsafe acts effectiveness of utility and puc promoted education in preventing injuries from unsafe acts per 100 000 utility customers",
   "submeasure": "Effec. of Util. and PUC Promoted Ed. in Prev. Inj, from Unsafe Acts per 100,000 Util. Cust.",
   "year": "2016",
   "actual": "0.15",
   "target": "0.45",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2012",
   "actual": "0",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2013",
   "actual": "0",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2014",
   "actual": "0",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2015",
   "actual": "No Data",
   "target": "0.15",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "natural gas operations personal injuries related to natural gas operations per 100 000 utility customers",
   "submeasure": "Personal Injuries Related to Nat. Gas Oper. per 100,000 Utility Cust.",
   "year": "2016",
   "actual": "0",
   "target": "0.10",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2012",
   "actual": "27.80%",
   "target": "28%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2013",
   "actual": "25.60%",
   "target": "29.80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2014",
   "actual": "24.30%",
   "target": "31.60%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2015",
   "actual": "No Data",
   "target": "33.40%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "switched access lines percent of total switched access lines provided by competitive local exchange carriers statewide",
   "submeasure": "% of Total Switched Acc. Lines Prov. by Comp. Local Ex. Carriers Statewide",
   "year": "2016",
   "actual": "47.70%",
   "target": "34%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2012",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2014",
   "actual": "85%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "evidentiary record percent of consumer complaint orders issued within 30 days of close of evidentiary record",
   "submeasure": "% of Cons. Comp. Orders Issued within 30 Days of Close of Evid. Rec.",
   "year": "2016",
   "actual": "90%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2012",
   "actual": "13%",
   "target": "23%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2013",
   "actual": "18%",
   "target": "23%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2014",
   "actual": "20%",
   "target": "24%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2015",
   "actual": "No Data",
   "target": "25%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "oregon telephone assistance program percentage of supplemental nutrition assistance program snap recipients participating in the oregon telephone assistance program",
   "submeasure": "Percentage of SNAP Recipients Who Receive OTAP Benefits",
   "year": "2016",
   "actual": "16%",
   "target": "26%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2012",
   "actual": "64%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2013",
   "actual": "68%",
   "target": "50%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2014",
   "actual": "70%",
   "target": "52%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2015",
   "actual": "No Data",
   "target": "54%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "11",
   "measure_key": "access to telephone services percentage of disabled senior citizens 65 years and older with access to the telecommunications devices access program",
   "submeasure": "Percentage of TDAP participants who are 65 years and older",
   "year": "2016",
   "actual": "70%",
   "target": "56%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2012",
   "actual": "78%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2013",
   "actual": "82%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2014",
   "actual": "76%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2015",
   "actual": "No Data",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "12",
   "measure_key": "complaint investigation percent of complaint investigation cases open 50 days or less",
   "submeasure": "Percent of Complaint Invest. Cases Open 50 Days or Less",
   "year": "2016",
   "actual": "69%",
   "target": "75%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "77%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "76%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "72%",
   "target": "80%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "80%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "84%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "80%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "81%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "78%",
   "target": "84%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "83%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "80%",
   "target": "83%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "86%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "82%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "13",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent in overall customer service timeliness accuracy helpfulness expertise and availa",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "85%",
   "target": "86%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2012",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2013",
   "actual": "71%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2014",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2015",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board of maritime pilots",
   "submeasure": "Percent of Yes Responses",
   "year": "2016",
   "actual": "87%",
   "target": "100%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2012",
   "actual": "6",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2013",
   "actual": "4",
   "target": "0",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2014",
   "actual": "7",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2015",
   "actual": "No Data",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "15",
   "measure_key": "vessel incidents the number and severity of incidents involving vessels under the direction of licensees and as a percentage of total vessels piloted annually",
   "submeasure": "Incidents Since 1980",
   "year": "2016",
   "actual": "6",
   "target": "4",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "a extent to which the energy trust of oregon meets 12 of 14 established internal performance measures met 12 of 14 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "a extent to which the energy trust of oregon meets 12 of 14 established internal performance measures met 12 of 14 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2013",
   "actual": "14",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "a extent to which the energy trust of oregon meets 12 of 14 established internal performance measures met 12 of 14 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2014",
   "actual": "14",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "a extent to which the energy trust of oregon meets 12 of 14 established internal performance measures met 12 of 14 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2015",
   "actual": "No Data",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "a extent to which the energy trust of oregon meets 12 of 14 established internal performance measures met 12 of 14 established internal performance measures",
   "submeasure": "Met 12 of 14 established internal performance measures",
   "year": "2016",
   "actual": "14",
   "target": "12",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "b extent to which the energy trust of oregon meets the established internal performance measures obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "b extent to which the energy trust of oregon meets the established internal performance measures obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2013",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "b extent to which the energy trust of oregon meets the established internal performance measures obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "b extent to which the energy trust of oregon meets the established internal performance measures obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "b extent to which the energy trust of oregon meets the established internal performance measures obtaining an annual unqualified financial audit",
   "submeasure": "Annual Unqualified Financial Audit",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "c extent to which the energy trust of oregon meets the established internal performance measures keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "c extent to which the energy trust of oregon meets the established internal performance measures keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2013",
   "actual": "4%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "c extent to which the energy trust of oregon meets the established internal performance measures keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2014",
   "actual": "4.60%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "c extent to which the energy trust of oregon meets the established internal performance measures keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2015",
   "actual": "No Data",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "c extent to which the energy trust of oregon meets the established internal performance measures keep administrative and programs support costs below 9 percent of annual revenue",
   "submeasure": "Administrative and program support below 9 percent",
   "year": "2016",
   "actual": "5.50%",
   "target": "9%",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "d extent to which the energy trust of oregon meets the established internal performance measures reporting the benefit cost ratio for conservation programs based on utility system societal perspective",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "d extent to which the energy trust of oregon meets the established internal performance measures reporting the benefit cost ratio for conservation programs based on utility system societal perspective",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2013",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "d extent to which the energy trust of oregon meets the established internal performance measures reporting the benefit cost ratio for conservation programs based on utility system societal perspective",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "d extent to which the energy trust of oregon meets the established internal performance measures reporting the benefit cost ratio for conservation programs based on utility system societal perspective",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "d extent to which the energy trust of oregon meets the established internal performance measures reporting the benefit cost ratio for conservation programs based on utility system societal perspective",
   "submeasure": "Benefit/cost ratio for conservation programs",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "e extent to which the energy trust of oregon meets the established internal performance measures reporting significant mid year changes to benefit cost performance as necessary in quarterly reports",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2012",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "e extent to which the energy trust of oregon meets the established internal performance measures reporting significant mid year changes to benefit cost performance as necessary in quarterly reports",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2013",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "e extent to which the energy trust of oregon meets the established internal performance measures reporting significant mid year changes to benefit cost performance as necessary in quarterly reports",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2014",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "e extent to which the energy trust of oregon meets the established internal performance measures reporting significant mid year changes to benefit cost performance as necessary in quarterly reports",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2015",
   "actual": "No Data",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Public Utility Commission",
   "agency_doc": "pucapprfinal2016",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "16",
   "measure_key": "e extent to which the energy trust of oregon meets the established internal performance measures reporting significant mid year changes to benefit cost performance as necessary in quarterly reports",
   "submeasure": "Reporting changes in quarterly reports",
   "year": "2016",
   "actual": "1",
   "target": "1",
   "data_collection_period": "Jan 01 - Jan 01",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/PUCAPPRFinal2016.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2014",
   "actual": "96%",
   "target": "30%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2015",
   "actual": "No Data",
   "target": "35%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2016",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2018",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Jan 01 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2014",
   "actual": "$4.98",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2015",
   "actual": "$15.51",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2016",
   "actual": "$2.09",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2017",
   "actual": "$3.86",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2018",
   "actual": "$14.00",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2014",
   "actual": "85.89%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2017",
   "actual": "68.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2014",
   "actual": "0.90",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.70",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2014",
   "actual": "1.20",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.10",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.02",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.04",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.09",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2014",
   "actual": "0.60",
   "target": "1.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2015",
   "actual": "0.04",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2016",
   "actual": "0.01",
   "target": "0.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2017",
   "actual": "0.03",
   "target": "0.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2018",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2014",
   "actual": "98.62%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2015",
   "actual": "98.05%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2016",
   "actual": "98.91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2018",
   "actual": "82%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2014",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2015",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2016",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2017",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2018",
   "actual": "57.90%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2014",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "13.50%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "9.40%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2014",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "4.40%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "98%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "99%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "88%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-2018-annual-performance-progress-report",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%202018%20Annual%20Performance%20Progress%20Report.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2015",
   "actual": "No Data",
   "target": "35%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2016",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2017",
   "actual": "99%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "electronic access to public information percentage of targeted records made available electronically",
   "submeasure": "Public Information Access- Improve access to public information",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jan 01 - Dec 31 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2015",
   "actual": "$15.51",
   "target": "$15.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2016",
   "actual": "$2.09",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2017",
   "actual": "$3.86",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2018",
   "actual": "$14.00",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "audit efficiency dollar savings per dollar spent on economy and efficiency audits jun 30 upward trend positive result",
   "submeasure": "DOLLAR SAVINGS PER DOLLAR SPENT- Dollar savings per dollar spent on economy and efficiency",
   "year": "2019",
   "actual": "$85.48",
   "target": "$12.00",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2015",
   "actual": "88%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2016",
   "actual": "79%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2017",
   "actual": "68.30%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2018",
   "actual": "65.40%",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "audit recommendation implementation percentage of audit recommendations implemented jun 30 upward trend positive result",
   "submeasure": "IMPLEMENTED RECOMMENDATIONS- Percentage of recommendations implemented",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.70",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.60",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.80",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "business registration document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING-CORPORATION DIVISION- Business Registration document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.50",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2015",
   "actual": "0.10",
   "target": "1",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2016",
   "actual": "0.02",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2017",
   "actual": "0.04",
   "target": "0.60",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2018",
   "actual": "0.09",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "notary document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": "TIMELY DOCUMENT PROCESSING- CORPORATION DIVISION- Notary Public document processing turnaround time from receipt",
   "year": "2019",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2015",
   "actual": "0.04",
   "target": "1.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2016",
   "actual": "0.01",
   "target": "0.40",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2017",
   "actual": "0.03",
   "target": "0.30",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2018",
   "actual": "0.05",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "ucc document processing turnaround time from receipt jun 30 upward trend negative result",
   "submeasure": null,
   "year": "2019",
   "actual": "0.02",
   "target": "0.20",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2015",
   "actual": "98.05%",
   "target": "98%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2016",
   "actual": "98.91%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2017",
   "actual": "No Data",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2018",
   "actual": "99.09%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "8",
   "measure_key": "campaign finance information percent of committee filings determined to be sufficient jun 30 upward trend positive result",
   "submeasure": "Public Access to Campaign Finance Information",
   "year": "2019",
   "actual": "98.80%",
   "target": "99%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2015",
   "actual": "58%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2016",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2017",
   "actual": "59%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2018",
   "actual": "56%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "Workforce",
   "year": "2019",
   "actual": "57%",
   "target": "62%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "10%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "13.50%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "8%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "15%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "b. Representation of People of Color as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "16%",
   "target": "12%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2015",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2016",
   "actual": "2%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2017",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2018",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "9",
   "measure_key": "staff diversity employment of women people of color and persons with disabilities as a percentage of the sos workforce jun 30",
   "submeasure": "c. Representation of Persons with Disabilities as a Percentage of SOS\u2019 Workforce",
   "year": "2019",
   "actual": "5%",
   "target": "5%",
   "data_collection_period": null,
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "93%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "94%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "95%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "94%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "97%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "96%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "No Data",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "92%",
   "target": "85%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "90%",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Secretary of State",
   "agency_doc": "sos-kpms-october-2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "10",
   "measure_key": "customer satisfaction percent of customers rating their overall satisfaction with the agency as good or excellent overall customer service timeliness accuracy helpfulness expertise and availability of",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "90%",
   "data_collection_period": "Jan 01 - Dec 31",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/SOS%20KPMs%20October%202019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2016",
   "actual": "7,864",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2017",
   "actual": "6,937",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2018",
   "actual": "10,037",
   "target": "9,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2019",
   "actual": "No Data",
   "target": "9,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Empoyees",
   "year": "2020",
   "actual": "No Data",
   "target": "10,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2018",
   "actual": "998",
   "target": "185",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2019",
   "actual": "No Data",
   "target": "205",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2020",
   "actual": "No Data",
   "target": "1,055",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2016",
   "actual": "5,266",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2017",
   "actual": "5,311",
   "target": "5,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2018",
   "actual": "5,304",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2019",
   "actual": "No Data",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Recieve Talking Books and Braille Services",
   "year": "2020",
   "actual": "No Data",
   "target": "5,400",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2016",
   "actual": "$1.72",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2017",
   "actual": "$1.90",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2018",
   "actual": "$2.12",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2019",
   "actual": "No Data",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2020",
   "actual": "No Data",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2016",
   "actual": "2,553",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2017",
   "actual": "2,335",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2018",
   "actual": "2,193",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2019",
   "actual": "No Data",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2020",
   "actual": "No Data",
   "target": "2,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2018",
   "actual": "53%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2019",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2020",
   "actual": "No Data",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91.36%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.63%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95.46%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92.67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2020",
   "actual": "No Data",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2017",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2018",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2019",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2018",
   "reporting_year": "2018",
   "measure_status": "approved",
   "kpm_number": "14",
   "measure_key": "best practices percent of total best practices met by the board",
   "submeasure": "Percent of Total Best Practices Met By the State Library Board of Trustees",
   "year": "2020",
   "actual": "No Data",
   "target": "100%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2018.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2015",
   "actual": "8,091",
   "target": "13,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2016",
   "actual": "7,864",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2017",
   "actual": "6,937",
   "target": "12,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2018",
   "actual": "8,657",
   "target": "9,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "research transactions number of research assistance transactions for state employees",
   "submeasure": "Number of Research Assistance Transactions for State Employees",
   "year": "2019",
   "actual": "7,301",
   "target": "9,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2018",
   "actual": "1,014",
   "target": "185",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "use of government services electronic resources average daily use of government information and library services electronic resources",
   "submeasure": "Average [daily] use of Government Information and Library Services electronic resources.",
   "year": "2019",
   "actual": "1,135",
   "target": "205",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2015",
   "actual": "5,208",
   "target": "6,000",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2016",
   "actual": "5,266",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2017",
   "actual": "5,311",
   "target": "5,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2018",
   "actual": "5,304",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "talking book and braille services users number of individuals registered to receive talking book and braille services",
   "submeasure": "Number of Individuals Registered to Receive Talking Books and Braille Services",
   "year": "2019",
   "actual": "5,220",
   "target": "5,300",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2015",
   "actual": "$1.73",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2016",
   "actual": "$1.72",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2017",
   "actual": "$1.90",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2018",
   "actual": "$2.12",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "cost per circulation cost per circulation of talking books and braille books",
   "submeasure": "Cost per Circulation of Talking Books and Braille Books",
   "year": "2019",
   "actual": "$2.20",
   "target": "$2.00",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = negative result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2015",
   "actual": "2,404",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2016",
   "actual": "2,553",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2017",
   "actual": "2,335",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2018",
   "actual": "2,193",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "5",
   "measure_key": "use of the oregon school library information system average daily visits to the library funded oregon school library information system",
   "submeasure": "Average Daily Visits to the Library-funded Oregon School Library Information System",
   "year": "2019",
   "actual": "2,641",
   "target": "4,500",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2015",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2016",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2017",
   "actual": "No Data",
   "target": "TBD",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2018",
   "actual": "53%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "6",
   "measure_key": "public libraries meeting applicable ola standards percentage of oregon public libraries meeting essential and enhanced level of applicable oregon library association standards for a public library",
   "submeasure": null,
   "year": "2019",
   "actual": "53%",
   "target": "60%",
   "data_collection_period": "Jul 01 - Jun 30 * Upward Trend = positive result",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2017",
   "actual": "91.36%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2018",
   "actual": "94%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Availability of Information",
   "year": "2019",
   "actual": "92.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2017",
   "actual": "96.10%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Expertise",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "98%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2017",
   "actual": "95.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Helpfulness",
   "year": "2019",
   "actual": "96.90%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "93%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2017",
   "actual": "94.63%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Timeliness",
   "year": "2019",
   "actual": "95.20%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2017",
   "actual": "95.46%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2018",
   "actual": "97%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Overall",
   "year": "2019",
   "actual": "96.70%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "96%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "91%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2017",
   "actual": "92.67%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2018",
   "actual": "95%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Library, Oregon State",
   "agency_doc": "statelibraryappr2019",
   "reporting_year": "2019",
   "measure_status": "approved",
   "kpm_number": "7",
   "measure_key": "customer satisfaction percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of informati",
   "submeasure": "Accuracy",
   "year": "2019",
   "actual": "94.30%",
   "target": "98%",
   "data_collection_period": "Jul 01 - Jun 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/StateLibraryAPPR2019.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome",
   "submeasure": "Employment Rate",
   "year": "2012",
   "actual": "74",
   "target": "80",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome",
   "submeasure": "Employment Rate",
   "year": "2013",
   "actual": "78",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome",
   "submeasure": "Employment Rate",
   "year": "2014",
   "actual": "77",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome",
   "submeasure": "Employment Rate",
   "year": "2015",
   "actual": "78",
   "target": "68.90",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "1",
   "measure_key": "employment percentage of individuals who enter into individualized plans for employment in the vocational rehabilitation program who are successful in reaching their outcome",
   "submeasure": "Employment Rate",
   "year": "2016",
   "actual": "75",
   "target": "68.90",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of older individuals who complete independent living services who self assess as having an increase in confidence skills and abilities",
   "submeasure": "Independent Living",
   "year": "2012",
   "actual": "91",
   "target": "80",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of older individuals who complete independent living services who self assess as having an increase in confidence skills and abilities",
   "submeasure": "Independent Living",
   "year": "2013",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of older individuals who complete independent living services who self assess as having an increase in confidence skills and abilities",
   "submeasure": "Independent Living",
   "year": "2014",
   "actual": "95",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of older individuals who complete independent living services who self assess as having an increase in confidence skills and abilities",
   "submeasure": "Independent Living",
   "year": "2015",
   "actual": "90",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "2",
   "measure_key": "independent living percentage of older individuals who complete independent living services who self assess as having an increase in confidence skills and abilities",
   "submeasure": "Independent Living",
   "year": "2016",
   "actual": "88",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2012",
   "actual": "94.20",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2013",
   "actual": "100",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2014",
   "actual": "91",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2015",
   "actual": "94.30",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Expertise",
   "year": "2016",
   "actual": "94",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2012",
   "actual": "95.70",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2013",
   "actual": "98.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2014",
   "actual": "87.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2015",
   "actual": "91.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Availability of Information",
   "year": "2016",
   "actual": "88",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2012",
   "actual": "97.10",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2013",
   "actual": "98.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2014",
   "actual": "90.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Helpfulness",
   "year": "2016",
   "actual": "95",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2012",
   "actual": "92.80",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2013",
   "actual": "98.10",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2014",
   "actual": "84.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2015",
   "actual": "90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Accuracy",
   "year": "2016",
   "actual": "86",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2012",
   "actual": "95.70",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2013",
   "actual": "100",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2014",
   "actual": "90.90",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2015",
   "actual": "94.20",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Overall",
   "year": "2016",
   "actual": "92",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2012",
   "actual": "97.10",
   "target": "85",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2013",
   "actual": "100",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2014",
   "actual": "84.40",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2015",
   "actual": "92.80",
   "target": "96.50",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "3",
   "measure_key": "customer service percent of customers rating their satisfaction with the agency s customer service as good or excellent overall timeliness accuracy helpfulness expertise availability of information",
   "submeasure": "Timeliness",
   "year": "2016",
   "actual": "90",
   "target": "95",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2012",
   "actual": "100%",
   "target": "87%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2013",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2014",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2015",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  },
  {
   "agency": "Blind Commission",
   "agency_doc": "updated-2016-appr-cfb-2017-16-02",
   "reporting_year": "2016",
   "measure_status": "approved",
   "kpm_number": "4",
   "measure_key": "best practices percent of total best practices met by the commission",
   "submeasure": "Best Practices",
   "year": "2016",
   "actual": "100%",
   "target": "100%",
   "data_collection_period": "Oct 01 - Sep 30",
   "source_report": "https://www.oregonlegislature.gov/lfo/APPR/Updated%202016%20APPR_CFB_2017-16-02.pdf"
  }
 ]
}